Telesales Associate

The role of Telesales Associate in the financial services industry involves engaging with prospective customers to promote and explain offerings while supporting the customer service department. Based in Wythenshawe, Manchester. This permanent position requires a proactive and confident communicator with a focus on delivering excellent service.

Client Details

The employer is a small-sized organisation within the financial services sector, dedicated to providing tailored solutions to its clients. Their focus is on building strong customer relationships and ensuring high-quality service delivery.

Description

• Engage with potential clients via phone to introduce and explain financial services offerings.
• Identify client needs and provide appropriate product or service recommendations.
• Maintain accurate records of client interactions and sales activities in the CRM system.
• Collaborate with the customer service department to ensure seamless onboarding of new clients.
• Support the acquisition process by generating leads and following up on warm prospects.
• Meet or exceed monthly targets for client acquisition and engagement.
• Stay updated on industry trends to effectively address client queries and concerns.
• Provide feedback to the team to improve service delivery and sales strategies.

Profile

A successful Telesales Associate should have:

• Proven experience in a high volume sales role.
• Excellent verbal and written communication skills.
• Ability to build rapport and maintain a professional demeanour with clients.
• A proactive approach to meeting targets and achieving goals.
• Basic understanding of customer service principles and practices.
• Competence in using CRM software and other sales tools.

Job Offer

• Competitive salary ranging from 27,000 to 30,000 per annum.
• Uncapped commission.
• Hybrid working
• On site parking
• Opportunities to grow within the financial services sector.
• Supportive work environment focused on collaboration and success.
• Comprehensive training to develop sales and customer service skills.