Customer Service Advisor - MUFG Pension & Market Services

In collaboration with MUFG Pension & Market Services, we are seeking a number of Customer Service Advisors for temporary roles supporting a new campaign. The successful candidates will be responsible for delivering exceptional customer support, ensuring all enquiries are addressed in a timely and efficient manner.

Client Details

MUFG Pension & Market Services is committed to delivering high-quality financial services and exceptional customer experiences. The successful candidates will play a key role in supporting clients, ensuring enquiries are handled efficiently and in line with the organisation's high standards of service.

Description

• Handle customer enquiries via phone, email, and other communication channels in a professional and efficient manner
• Provide accurate information on products and services, resolving client queries promptly and effectively
• Record and maintain detailed, accurate logs of all customer interactions within internal systems
• Collaborate with internal teams to ensure the timely and seamless resolution of customer issues
• Identify opportunities to enhance customer satisfaction and contribute ideas to improve service delivery
• Maintain a strong understanding of MUFG Pension & Market Services policies and procedures to ensure accurate guidance is provided
• Support team objectives and contribute to the achievement of departmental targets
• Consistently uphold the high standards of customer service expected at MUFG Pension & Market Services
• Maintain a high level of accuracy in all tasks, ensuring data and outputs are error-free and compliant with standards.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer service or telephony position.
• Strong communication and interpersonal skills to handle client interactions effectively.
• Proficiency in using customer management systems and standard office software.
• A detail-oriented approach to logging and resolving customer queries.
• Ability to work in a fast-paced environment and manage multiple priorities.
• A proactive attitude towards problem-solving and improving customer satisfaction.

Due to project needs, we can only accept candidates with no notice period or upcoming leave affecting the two-week training.

Please note that candidates must be able to pass DBS and credit checks to be successful.

Job Offer

• Great rates of pay.
• Central office location.
• The chance to work within a supportive and structured environment in Leeds.
• Opportunities to gain valuable experience in the financial services industry.