Sales Support

Our global client is seeking an experience Sales Support/Customer Service candidate for a 12 month maternity leave. The role would be supporting the sales team and the customers of this growing & highly successful company.

In the Sales Support role you will:

• Deal with incoming customer and sales enquiries positively and speedily, to ensure that the maximum possible progress to orders received
• Be the first point of contact and to assist Key account managers/ Area Sales Managers within the division
• Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer stratification
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses and other problems
• Proactively follow-up and close repeat orders for production projects and for other projects as directed
• Become competent in all working practices of the company and assist in the smooth running of customer support
• Maintain the projects in line with company rules and provide accurate forecasts with the information available

The Person

• Experience in a similar sales support/customer service environment ideally
• Strong attention to detail
• Adaptable, professional and courteous telephone manner
• Excellent communication skills
• Enthusiastic and confident approach
• Knowledge of salesforce or other CRM's is advantageous
• Ability to multi-task
• Intermediate IT Skills- Microsoft Excel, Word and PowerPoint

Benefits:

• Private Healthcare
• Pension contributions up to 8%
• 25 days annual leave
• Cycle to work scheme
• Employee Assistance Programme
• Life Assurance of 4 x annual salary
• Volunteering day allowance of one day a year
• Free water, coffee and fruit
• Parking on company premises
• Multiple company-funded activities throughout the year
• Mix of office and home office
• Flexible work times possible outside of core hours