Welfare Team Leader

Team Leader - Welfare & Safeguarding
Location: Crowborough
Salary: 46,800pa
Job Type: Full-time, Permanent

About the Role

We are recruiting a proactive Team Leader - Welfare & Safeguarding to oversee the welfare, safeguarding, and administration of a large cohort of Service Users.

You will lead a team of welfare staff and subcontractors, ensuring high standards of care, safety, and compliance. Working to Standard Operating Procedures, you will respond to issues, coordinate interventions, and maintain a safe, supportive environment.

Key Responsibilities

Service User Support

• Manage a caseload, ensuring welfare, safety, and wellbeing
• Conduct welfare checks and accommodation visits
• Signpost to medical and support services
• Arrange transport, relocations, and move-on processes
• Report incidents, issues, and absences

Team Leadership & Site Management

• Lead the welfare team, including rota planning and supervision
• Provide training and ensure performance standards
• Oversee accommodation maintenance, safety, and compliance
• Conduct inspections and manage repairs
• Support effective property and void management

Stakeholder Engagement

• Work with internal teams, external agencies, and stakeholders
• Attend meetings and maintain strong partnerships

Administration & Compliance

• Maintain accurate records and documentation
• Ensure property certification compliance
• Respond to communications and operational updates
• Uphold data protection and confidentiality

Emergency & Operational Support

• Provide leadership during emergencies (including 24-hour availability if required)
• Support wider team operations and provide cover when needed

About You

• Experience in a Team Leader/Supervisory role (welfare, housing, or support services preferred)
• Strong safeguarding knowledge and duty of care awareness
• Excellent communication and organisational skills
• Ability to manage teams and work under pressure
• Confident engaging with stakeholders and agencies
• Proactive, adaptable, and solutions-focused
• IT literate with strong record-keeping skills

Benefits

• 25 days annual leave + bank holidays
• Westfield Health membership (health cashback, retail & gym discounts)
• Life cover (2x salary)
• Pension (4% employer / 4% employee)
• 6-month probation
• Company equipment provided
• Referral scheme

The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. Due to no public transport, you will need to be able to drive and hold a full UK driving licence.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

If you are interested and would like to find out more about the position, then please email Lucy at (url removed) for further information.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.