Technical Support Engineer

We are working with a leading organisation within the power distribution sector to recruit a Technical Support Engineer who will act as the primary point of contact for clients, delivering expert technical assistance and ensuring a high standard of service.

This is a customer-facing role suited to a technically strong individual who can confidently troubleshoot issues, identify root causes, and implement effective corrective actions.

Key Responsibilities Technical Support Engineer

• Act as the first point of contact for clients, providing timely and professional technical support.
• Diagnose and resolve technical issues across products and systems, both remotely and on-site where required.
• Conduct root cause analysis on recurring or complex problems and implement sustainable corrective actions.
• Liaise with internal engineering and operations teams to escalate and resolve advanced technical challenges.
• Support installation, commissioning, and maintenance activities where necessary.
• Maintain accurate records of issues, resolutions, and service activities.
• Provide clear technical guidance and updates to clients, ensuring strong ongoing relationships.
• Contribute to continuous improvement by identifying trends and recommending process or product enhancements.

The Ideal Candidate Technical Support Engineer

• Strong technical background in an engineering discipline (electrical or related preferred).
• Proven experience in a technical support or service engineering role.
• Ability to troubleshoot systematically, identify root causes, and deliver practical solutions.
• Excellent communication skills, with the ability to explain technical information clearly to clients.
• Customer-focused mindset with a proactive and problem-solving approach.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience working within power distribution or related infrastructure environments.
• Familiarity with field-based support or client-facing engineering roles.