Repairs Planner - 31k - stratford fulltime office based

Job Title: Repairs Planner
Location: Stratford
Salary: 31,000 per annum
Sector: Social Housing Maintenance

MUST HAVE PREVIOUS PLANNING EXPERIENCE WITHIN SOCIAL HOUSING - FULLTIME OFFICE BASED 8-5

responsible for efficiently scheduling and coordinating property repair and maintenance activities for residents and clients, acting as a key communication point between residents, tradespeople, and supervisors. The role involves arranging appointments, managing resident queries, updating job management systems, and ensuring that repair work is completed to a high standard while adhering to contractual agreements and minimizing costs.

Key Responsibilities

• Scheduling & Coordination:
  Arrange appointments for residents with tradespeople, ensuring efficient use of resources and adherence to service level agreements.
  
  
• Communication:
  Serve as the main point of contact for residents, resolving queries, changing appointments, and providing updates on job progress.
  
  
• System Management:
  Log current jobs onto the job management system/database, keeping all activity logs up-to-date and accurate.
  
  
• Liaison:
  Work closely with Supervisors and tradespeople to organize and schedule work.
  
  
• Customer Service:
  Provide a quality service to residents by managing their repair needs and expectations.
  
  
• Record Keeping:
  Maintain accurate records of repair requests and completed works within internal systems.
  
  

Key Skills & Experience

• Communication Skills: Excellent ability to communicate effectively with residents, supervisors, subcontractors, and suppliers.
  
• Organizational Skills: Strong ability to multi-task, prioritize work, and manage a busy environment.
  
• Technical Proficiency: Competence in using planning tools and job management systems.
  
• Customer Focus: A passion for service delivery and customer satisfaction is essential.
  
• Building Maintenance Knowledge: Basic knowledge of building maintenance tasks and their durations can be beneficial.
  

  If you feel this Repairs Planner position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). OR PLEASE SEND YOUR CV DIRECTLY