Service Desk Engineer

We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You'll benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance.

As a Service Desk Engineer, you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues.

Key Responsibilities

• Deliver 1st line IT support across desktops, laptops, and mobile devices
• Act as the first point of contact for technical queries and incidents
• Install, configure, and support Microsoft 365 and Intune
• Manage users, permissions, and passwords via Active Directory
• Troubleshoot hardware, software, and basic network issues
• Support AV equipment including projectors and presentation systems
• Maintain accurate documentation (user guides, asset registers, procedures)
• Assist with IT projects and continuous improvement initiatives
• Proactively identify and resolve recurring technical issues

About You

You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role.

Skills & Experience

• Experience in a Service Desk / IT Support role
• Strong knowledge of Windows OS and PC hardware
• Experience with Microsoft 365 and Intune
• Working knowledge of Active Directory
• Understanding of basic networking (connectivity, troubleshooting)
• Experience supporting AV equipment (desirable)
• Strong problem-solving and organisational skills
• Excellent communication and stakeholder engagement
• Ability to work independently and within a team
• Full driving licence / willingness to travel between local sites

Why Apply?

This is a fantastic opportunity to develop your technical skills within a modern, well-funded IT environment, gaining exposure to enterprise-level technologies while maintaining excellent work-life balance.

If you're a Service Desk Engineer looking to take the next step in your career, apply today.