Customer Relationship Administrator

Berry Recruitment are NOW hiring for a committed and experienced Customer Relationship Administrator to work for a company in Milton Park, Abingdon

Role: Customer Relationship Administrator

Salary: 12.89 per hour

Location: Milton Park, Abingdon

Hours: Monday to Friday

Key Responsibilities of the Customer Relationship Administrator:

• Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
• Providing sales support to Customer Relationship Executives (CRE's).
• When required, support the CRE's in the creation of customer quotations and log as opportunities within the company's CRM database.
• Managing team mailboxes, assigning emails to the relevant team members.
• Providing excellent customer service support via phone and email.
• Providing resolutions to customer where necessary, within agreed timescales, recording all contact and outcomes in CRM.
• Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
• Updating the ERP and CRM systems as required to assist the smooth running of the department.

About you:

• Good communication skills in both writing and verbal form.
• Methodical approach to problem solving.
• Ability to navigate ERP and CRM systems effectively.
• Flexible attitude to work.
• Attention to detail.
• Willingness to learn our products.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.