Wellbeing Coordinator

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Department Coordinator to their team.

Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.

We are recruiting for a Specialist Support Co-Ordinator, who is focused on ensuring high levels of professionalism, whilst working 'behind the scenes' of a clinical operation and adhering to internal and client KPIs and SLAs.

Day to Day Responsibilities

• Responsible for single service request co-ordination
• Coordinating service requests (Critical Incident Stress Management Debriefs,
• wellbeing training, Mental Health & Suicide First Aid, Structured Professional Support)
• Taking ownership and responsibility for assigned cases in the first instance

What you bring to the team

• Enthusiastic and willing to learn
• Ability to prioritise and work unsupervised as required
• Excellent communication and written skills
• Ability to provide great customer service
• Good listening skills
• Open minded and non-judgemental
• Ability to work to deadlines
• Ability to work with telephony and IT systems
• MS Office knowledge and experience

Benefits

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2- and 5-years' service
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Free onsite gym

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INDMANJ

Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.