Resident Liaison officer - West London

Job Title: Resident Liaison Officer
Location: West London (must be able to travel across the region)
Salary: Up to 38,000 (depending on experience)
Package: Company vehicle or car allowance + fuel card

Overview
We are currently recruiting for an experienced and customer-focused Resident Liaison Officer to join a growing team delivering works across West London. This is a key role acting as the main point of contact between residents, site teams, and stakeholders, ensuring projects run smoothly while maintaining excellent customer satisfaction.

Key Responsibilities

• Act as the primary liaison between residents and operational teams during planned works
• Build and maintain positive relationships with residents, addressing concerns promptly and professionally
• Clearly communicate project timelines, scope of works, and any disruptions
• Organise and attend resident meetings, consultations, and drop-in sessions
• Manage and resolve complaints, ensuring they are handled efficiently and sensitively
• Keep accurate records of all resident interactions and feedback
• Work closely with site managers and contractors to ensure minimal disruption to residents
• Support vulnerable residents, ensuring additional care and consideration is provided where required
• Assist with access arrangements and ensure residents are kept informed throughout all stages of work

Requirements

• Previous experience in a Resident Liaison Officer or similar customer-facing role (ideally within housing, construction, or property services)
• Strong communication and interpersonal skills
• Ability to manage difficult conversations and resolve issues effectively
• Highly organised with good attention to detail
• Full UK driving licence and ability to travel across West London
• Empathetic, approachable, and professional manner

What's on Offer

• Competitive salary up to 38,000 depending on experience
• Choice of company vehicle or car allowance
• Fuel card provided
• Opportunity to work on a variety of projects across West London
• Supportive and collaborative working environment

This is an excellent opportunity for someone who is passionate about delivering high-quality customer service and making a real difference within local communities.