Job Description
Are you organised, people-focused, and eager to make a difference in patient care? We're looking for a proactive Outpatient Bookings Administrator to join our team and help us deliver a seamless experience for patients and healthcare staff.
Location - Royal Victoria Hospital, Belfast
Salary - 12:75 per hour
What's involved?
You'll play a key part in our busy Outpatients team, handling patient and GP queries, managing appointments, and keeping our clinics running smoothly using the ENCOMPASS system.
Your main duties will include:
- Handling incoming referral letters, registering and processing them accurately.
- Booking outpatient appointments and monitoring waiting lists to ensure patients are seen according to clinical priority.
- Generating reports and analysing data to maximise clinic capacity.
- Liaising closely with clinical and admin colleagues to resolve queries, track missing information or escalate issues quickly.
- Ensuring clear, courteous communication with patients, families, GPs, and colleagues-whether by phone, letter, or in person.
- Supporting patients with additional needs, including arranging interpreters and accessible communications.
- Proactively spotting problems-like incorrect bookings or missing patient details-and quickly sorting them out.
- Helping with admin tasks like scanning documents or notifying patients about appointment changes.
What you'll need:
- Good attention to detail and the ability to work well with IT systems.
- Strong communication and problem-solving skills.
- A supportive attitude-ready to help patients, families, and colleagues.
- Flexibility to adapt in a busy, changing environment.
Why join us?
We offer a friendly, supportive team environment where your admin skills directly help patients access the care they need. You'll build NHS experience, work with dedicated professionals, and know that every day you're making a real difference.
Excellent opportunity for career progression!
Ready to make an impact? Apply now to join our Outpatients team!
Please send cv or hot the Apply button !
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
