As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Apr 18, 2026
Full time
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Exchange Street Claims Ltd is looking for a Domestic Property Claims Handler to manage and process domestic claims effectively. The position requires excellent customer service skills and experience in claims management, making it a pivotal role in providing support to policyholders throughout the claims process. If you're looking to join a dynamic team aimed at ensuring a seamless experience for clients, this could be a great opportunity for you.
Apr 18, 2026
Full time
Exchange Street Claims Ltd is looking for a Domestic Property Claims Handler to manage and process domestic claims effectively. The position requires excellent customer service skills and experience in claims management, making it a pivotal role in providing support to policyholders throughout the claims process. If you're looking to join a dynamic team aimed at ensuring a seamless experience for clients, this could be a great opportunity for you.
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
Apr 18, 2026
Full time
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Apr 18, 2026
Full time
Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Operations Assistant - Insurance (Underwriting & Claims Support) Location: London Company: Underwriting Agency and MGA About the Company A specialist underwriting and claims Managing General Agent (MGA) This is an exciting opportunity to join a growing, collaborative and high-performing operations team at the heart of London's insurance market. The Opportunity We are looking for a proactive and detail-oriented Operations Assistant to support both underwriting and claims functions. This is a varied and hands on role, ideal for someone with insurance experience who is keen to develop their career within a dynamic MGA environment. You will play a key role in ensuring the smooth running of day to day operations, working closely with underwriters, claims handlers, brokers and insureds. Key Responsibilities Underwriting Support Assist with the renewal process, including requesting and processing proposal forms Input and manage data within internal systems Produce rating sheets using Excel Process policy adjustments and endorsements Generate policy documentation Liaise with brokers, insureds and internal teams Support payment plan setup with accounts Claims Support Log and process new claims into internal systems Prepare files and allocate to Claims Handlers Maintain claims diary systems Manage correspondence and file requests Produce and distribute bordereaux reports General & Operational Duties Maintain departmental procedures and documentation Provide professional support to brokers and clients Assist with general office duties and reception cover when required Contribute to a positive team culture and continuous improvement About You Previous insurance experience is essential Background in operations or administration within financial services Strong attention to detail and organisational skills Confident using Microsoft Excel and Word Excellent written and verbal communication skills A team player with a proactive, "can-do" attitude Able to manage workload effectively and meet deadlines Why Join? Join a respected and growing MGA within the London market Gain exposure across both underwriting and claims functions Work in a collaborative, supportive and professional environment
Apr 18, 2026
Full time
Operations Assistant - Insurance (Underwriting & Claims Support) Location: London Company: Underwriting Agency and MGA About the Company A specialist underwriting and claims Managing General Agent (MGA) This is an exciting opportunity to join a growing, collaborative and high-performing operations team at the heart of London's insurance market. The Opportunity We are looking for a proactive and detail-oriented Operations Assistant to support both underwriting and claims functions. This is a varied and hands on role, ideal for someone with insurance experience who is keen to develop their career within a dynamic MGA environment. You will play a key role in ensuring the smooth running of day to day operations, working closely with underwriters, claims handlers, brokers and insureds. Key Responsibilities Underwriting Support Assist with the renewal process, including requesting and processing proposal forms Input and manage data within internal systems Produce rating sheets using Excel Process policy adjustments and endorsements Generate policy documentation Liaise with brokers, insureds and internal teams Support payment plan setup with accounts Claims Support Log and process new claims into internal systems Prepare files and allocate to Claims Handlers Maintain claims diary systems Manage correspondence and file requests Produce and distribute bordereaux reports General & Operational Duties Maintain departmental procedures and documentation Provide professional support to brokers and clients Assist with general office duties and reception cover when required Contribute to a positive team culture and continuous improvement About You Previous insurance experience is essential Background in operations or administration within financial services Strong attention to detail and organisational skills Confident using Microsoft Excel and Word Excellent written and verbal communication skills A team player with a proactive, "can-do" attitude Able to manage workload effectively and meet deadlines Why Join? Join a respected and growing MGA within the London market Gain exposure across both underwriting and claims functions Work in a collaborative, supportive and professional environment
A leading claims management firm is seeking a claims handler for a remote position specializing in household claims. The ideal candidate will have experience with high net worth policies and strong communication skills to manage client expectations effectively. You will work with brokers and insurers, ensuring a smooth claims process from notification to settlement. Support for obtaining required qualifications is provided, fostering a culture of development within the team.
Apr 18, 2026
Full time
A leading claims management firm is seeking a claims handler for a remote position specializing in household claims. The ideal candidate will have experience with high net worth policies and strong communication skills to manage client expectations effectively. You will work with brokers and insurers, ensuring a smooth claims process from notification to settlement. Support for obtaining required qualifications is provided, fostering a culture of development within the team.
This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process. Job Description: Claims Operations Technician The Claims Operations Technician is crucial for the daily functioning of our Claims Department, providing operational support to various stakeholders and overseeing offshored processes. They ensure data accuracy, offer assistance with end-user applications, and actively participate in change activities like London Market reform and SME initiatives. Their role is integral to maintaining efficiency, compliance, and continuous improvement within our organization, contributing significantly to our collective success. Perform various operational tasks to execute the operations of AXIS' Global Markets Claims team, including system coding, exception management, and various follow up activities. Facilitate and support the management of offshored processes (e.g. FNOL, payment requisitions, financial updates, third party fee payments, sanction checks, claim history reporting, bordereaux processing etc). Support the oversight of third-party business partners and the monitoring of outsource contracts (e.g. DXC Delegated Lead Claims, Express Bordereaux and Static Claims) to ensure compliance with contractual and regulatory requirements. Generate, populate, and review reporting templates detailing Claims activity and performance. Create and maintain process documentation to support consistent and accurate handling of Claims tasks. Assistance and participation in specific projects e.g., Faster Claims Payments Provide operational support and guidance to Claim Handlers and work to resolve queries related to claims applications, processes, financial discrepancies etc. Assign Event Coding and process exceptional Syndicate Claims Messages (SCM's) and Underwriting Syndicate Messages (USM's) that are referred onshore by the Offshore Team. Ensure data quality and record accurate information in accord with strict Company deadlines and consistent with the AXIS Data Policy. Provide system and application support to include User Acceptance Testing (UAT) and Market. Acceptance Testing (MAT), as required. Activities to be performed in compliance with Company policy, procedures and regulatory requirements (PRA,FCA and Lloyd's Minimum Standards). Promptly notify relevant parties of any perceived risks or failures to existing activity or control measures. Develop detailed understanding and usage of internal and market systems (e.g. DOCOsoft, IRIS, RiskWrite, CRS, ECF2 and IMR). Stakeholder engagement to include Claims Adjusters, Business Technology Solutions, Internal and External Audit, Finance, Operations, Change and system service providers (e.g. DOCOsoft). Support the ongoing development of the Claims function to drive continuous process improvement and operational efficiency ensuring processes meet the business requirements. Support regulatory requirements through transactional evidence collection, process demonstrations, and documentation walkthroughs.You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role. About You: We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals. What you need to have: Strong ability to use initiative, be curious and proactive. Educated to A level standard. Numerate, analytical and solution focused mindset while working to deadlines. Experience with Excel, MS Outlook, Word and PowerPoint. Proven track record of showing initiative and curiosity in previous roles. Planning and organisational skills, with the ability to manage own time alongside a diverse portfolio of projects. What we prefer you to have: Previous experience working within a Lloyd's, London Market Insurer and/or Claims Claims Operations function is an advantage, but not essential. Intermediate to advanced experience with Excel, MS Outlook, Word and PowerPoint. Ability to present information in a concise fashion relevant to the audience. Role Factors: Be in the office 3 days per week What we offer: You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.Rewarding. Challenging. Meaningful.We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry.Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company.We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.
Apr 18, 2026
Full time
This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process. Job Description: Claims Operations Technician The Claims Operations Technician is crucial for the daily functioning of our Claims Department, providing operational support to various stakeholders and overseeing offshored processes. They ensure data accuracy, offer assistance with end-user applications, and actively participate in change activities like London Market reform and SME initiatives. Their role is integral to maintaining efficiency, compliance, and continuous improvement within our organization, contributing significantly to our collective success. Perform various operational tasks to execute the operations of AXIS' Global Markets Claims team, including system coding, exception management, and various follow up activities. Facilitate and support the management of offshored processes (e.g. FNOL, payment requisitions, financial updates, third party fee payments, sanction checks, claim history reporting, bordereaux processing etc). Support the oversight of third-party business partners and the monitoring of outsource contracts (e.g. DXC Delegated Lead Claims, Express Bordereaux and Static Claims) to ensure compliance with contractual and regulatory requirements. Generate, populate, and review reporting templates detailing Claims activity and performance. Create and maintain process documentation to support consistent and accurate handling of Claims tasks. Assistance and participation in specific projects e.g., Faster Claims Payments Provide operational support and guidance to Claim Handlers and work to resolve queries related to claims applications, processes, financial discrepancies etc. Assign Event Coding and process exceptional Syndicate Claims Messages (SCM's) and Underwriting Syndicate Messages (USM's) that are referred onshore by the Offshore Team. Ensure data quality and record accurate information in accord with strict Company deadlines and consistent with the AXIS Data Policy. Provide system and application support to include User Acceptance Testing (UAT) and Market. Acceptance Testing (MAT), as required. Activities to be performed in compliance with Company policy, procedures and regulatory requirements (PRA,FCA and Lloyd's Minimum Standards). Promptly notify relevant parties of any perceived risks or failures to existing activity or control measures. Develop detailed understanding and usage of internal and market systems (e.g. DOCOsoft, IRIS, RiskWrite, CRS, ECF2 and IMR). Stakeholder engagement to include Claims Adjusters, Business Technology Solutions, Internal and External Audit, Finance, Operations, Change and system service providers (e.g. DOCOsoft). Support the ongoing development of the Claims function to drive continuous process improvement and operational efficiency ensuring processes meet the business requirements. Support regulatory requirements through transactional evidence collection, process demonstrations, and documentation walkthroughs.You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role. About You: We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals. What you need to have: Strong ability to use initiative, be curious and proactive. Educated to A level standard. Numerate, analytical and solution focused mindset while working to deadlines. Experience with Excel, MS Outlook, Word and PowerPoint. Proven track record of showing initiative and curiosity in previous roles. Planning and organisational skills, with the ability to manage own time alongside a diverse portfolio of projects. What we prefer you to have: Previous experience working within a Lloyd's, London Market Insurer and/or Claims Claims Operations function is an advantage, but not essential. Intermediate to advanced experience with Excel, MS Outlook, Word and PowerPoint. Ability to present information in a concise fashion relevant to the audience. Role Factors: Be in the office 3 days per week What we offer: You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.Rewarding. Challenging. Meaningful.We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry.Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company.We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.
Our Costs team in Southampton are seeking to recruit a Junior Costs Negotiator / Costs Draftsperson. The Costs team deal with the high value costs that run along side the complex injury team dealing with RTA, EL and PL cases. The role of costs negotiator will be to assess and settle claims for costs and to deal with all procedural aspects up to agreement or assessment. It is important that you can quickly review files & formulate initial costs strategy, provide comprehensive advice to clients, commence early telephone negotiations with other side and liaise, as required, with Insurers throughout the life of the file. You need to be able to build strong working relationships with both your colleagues in Costs and with the wider business. This is an exciting opportunity for either a junior costs handler, who has a base knowledge of cost handling and negotiation and is looking to develop their career and take the next step or a law graduate looking for their first role. Full training and supervision will be provided, therefore extensive costs experience is not required. Key Responsibilities Setting strategies and negotiating costs Drafting the following documents: Chronology Costs Strategy Document Points of Dispute Interlocutory applications (basic) Part 18 requests Consent orders Evidential Reviews and Assessments Carrying out detailed review of file and preparing chronology Assessing claim for costs and setting strategy/reserves Assessing replies Reviews of incoming disclosure and documentary evidence Referral for supervision Assessing outcome of PA Reporting Drafting advice on NDA files to client. Preparing outcome reports once the case has concluded Preparing non-strategic updates to client on cases assisting lead on Settlement Negotiations Assessing part 36 offers/other settlement proposals Negotiation with third party Completing MI; payment request and outcome report to client To ensure compliance with the SRA Standards & Regulations Skills, Knowledge & Expertise English & Maths GCSE grade A to C/Level 5 or equivalent Evidence of wanting to work in a legal role shown either through education or previous work experience A basic understanding of the Costs role and what the department does IT literate (Microsoft Office) Organisational skills particularly the ability to prioritise and multitask Interpersonal skills Oral communication Customer services skills Ability to work as part of a team Ability to work independently Ability to take initiative Attention to detail An understanding of client needs/requirements Proficient use of a case management system Desirable Legal office experience Previous experience held in a file handling role Use of a Case management system Degree/Equivalent experience/qualification Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 18, 2026
Full time
Our Costs team in Southampton are seeking to recruit a Junior Costs Negotiator / Costs Draftsperson. The Costs team deal with the high value costs that run along side the complex injury team dealing with RTA, EL and PL cases. The role of costs negotiator will be to assess and settle claims for costs and to deal with all procedural aspects up to agreement or assessment. It is important that you can quickly review files & formulate initial costs strategy, provide comprehensive advice to clients, commence early telephone negotiations with other side and liaise, as required, with Insurers throughout the life of the file. You need to be able to build strong working relationships with both your colleagues in Costs and with the wider business. This is an exciting opportunity for either a junior costs handler, who has a base knowledge of cost handling and negotiation and is looking to develop their career and take the next step or a law graduate looking for their first role. Full training and supervision will be provided, therefore extensive costs experience is not required. Key Responsibilities Setting strategies and negotiating costs Drafting the following documents: Chronology Costs Strategy Document Points of Dispute Interlocutory applications (basic) Part 18 requests Consent orders Evidential Reviews and Assessments Carrying out detailed review of file and preparing chronology Assessing claim for costs and setting strategy/reserves Assessing replies Reviews of incoming disclosure and documentary evidence Referral for supervision Assessing outcome of PA Reporting Drafting advice on NDA files to client. Preparing outcome reports once the case has concluded Preparing non-strategic updates to client on cases assisting lead on Settlement Negotiations Assessing part 36 offers/other settlement proposals Negotiation with third party Completing MI; payment request and outcome report to client To ensure compliance with the SRA Standards & Regulations Skills, Knowledge & Expertise English & Maths GCSE grade A to C/Level 5 or equivalent Evidence of wanting to work in a legal role shown either through education or previous work experience A basic understanding of the Costs role and what the department does IT literate (Microsoft Office) Organisational skills particularly the ability to prioritise and multitask Interpersonal skills Oral communication Customer services skills Ability to work as part of a team Ability to work independently Ability to take initiative Attention to detail An understanding of client needs/requirements Proficient use of a case management system Desirable Legal office experience Previous experience held in a file handling role Use of a Case management system Degree/Equivalent experience/qualification Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Job Title: Team Leader / Supervisor - Insurance/Injury Litigation Location: Birmingham or Manchester Salary: £50,000 to £55,000 Contract: Full Time, Permanent Overview: CRA Consulting is a specialist legal recruitment partner supporting law firms of all sizes across the UK - from boutique practices to major national and international organisations. We recruit across the full legal spectrum, from senior leadership and partner-level appointments through to fee earners and business support professionals.Our client is a global legal brand with an esteemed reputation and a strong international presence across multiple legal markets. The firm is recognised for its forward-thinking approach, modern infrastructure, and high-quality legal services delivered to commercial and insurer clients worldwide. With contemporary office space across a number of UK locations, the organisation combines international reach with a collaborative and high-performing culture.The firm has a well-established motor and casualty practice, acting for leading defendant insurer clients across a range of contractual panels. Known for handling complex, litigated claims and technically challenging matters, the team offers exposure to high-quality work within a supportive and structured environment that encourages leadership development and long-term progression. Position: As a Motor Injury Team Leader / Supervisor, you will oversee and manage a team of eight junior fee earners and claims handlers, providing technical supervision, performance management, and day-to-day operational guidance. The team predominantly handles litigated motor injury files, acting for defendant insurer clients across a variety of panel appointments.Alongside your supervisory responsibilities, you will retain a smaller personal caseload, typically focused on more complex, higher-value, or technically challenging motor injury matters. These cases will largely be litigated files, requiring strong procedural knowledge, confident decision-making, and the ability to manage risk effectively on behalf of insurer clients.You will be responsible for ensuring service level agreements and client expectations are consistently met, supporting team development through mentoring and training, and maintaining high technical and compliance standards across the department. The role requires strong organisational capability, leadership skills, and the ability to balance supervision with hands-on file management in a fast-paced, high-volume environment.The firm offers hybrid and agile working arrangements from its Manchester City Centre office, alongside structured leadership support and clear progression pathways. Key Details: The firm offers a comprehensive employee benefits package, including 25 days annual leave plus bank holidays, increasing to 27 days with continued service, and an additional well-being day on top of annual leave entitlement. There is also a lifestyle and well-being allowance, enhanced pension scheme, private medical insurance, private healthcare scheme, life assurance policy, and income protection scheme.Additional benefits include a financial rewards scheme, electric vehicle scheme, sabbatical scheme, enhanced parental and family leave, eyecare support, and a discretionary performance-related bonus scheme. The firm promotes flexible, agile, and hybrid working arrangements, supporting work-life balance alongside high-quality legal practice.The role is offered on a full-time, permanent basis, based in Manchester City Centre with hybrid working available. Salary will be dependent on experience and supervisory background. How to Apply: If you are interested in this Motor Injury Team Leader / Supervisor opportunity, please submit your application using the link provided. For a confidential discussion about the role, you are welcome to contact Rob Addy Spencer at , who is managing this recruitment process.
Apr 17, 2026
Full time
Job Title: Team Leader / Supervisor - Insurance/Injury Litigation Location: Birmingham or Manchester Salary: £50,000 to £55,000 Contract: Full Time, Permanent Overview: CRA Consulting is a specialist legal recruitment partner supporting law firms of all sizes across the UK - from boutique practices to major national and international organisations. We recruit across the full legal spectrum, from senior leadership and partner-level appointments through to fee earners and business support professionals.Our client is a global legal brand with an esteemed reputation and a strong international presence across multiple legal markets. The firm is recognised for its forward-thinking approach, modern infrastructure, and high-quality legal services delivered to commercial and insurer clients worldwide. With contemporary office space across a number of UK locations, the organisation combines international reach with a collaborative and high-performing culture.The firm has a well-established motor and casualty practice, acting for leading defendant insurer clients across a range of contractual panels. Known for handling complex, litigated claims and technically challenging matters, the team offers exposure to high-quality work within a supportive and structured environment that encourages leadership development and long-term progression. Position: As a Motor Injury Team Leader / Supervisor, you will oversee and manage a team of eight junior fee earners and claims handlers, providing technical supervision, performance management, and day-to-day operational guidance. The team predominantly handles litigated motor injury files, acting for defendant insurer clients across a variety of panel appointments.Alongside your supervisory responsibilities, you will retain a smaller personal caseload, typically focused on more complex, higher-value, or technically challenging motor injury matters. These cases will largely be litigated files, requiring strong procedural knowledge, confident decision-making, and the ability to manage risk effectively on behalf of insurer clients.You will be responsible for ensuring service level agreements and client expectations are consistently met, supporting team development through mentoring and training, and maintaining high technical and compliance standards across the department. The role requires strong organisational capability, leadership skills, and the ability to balance supervision with hands-on file management in a fast-paced, high-volume environment.The firm offers hybrid and agile working arrangements from its Manchester City Centre office, alongside structured leadership support and clear progression pathways. Key Details: The firm offers a comprehensive employee benefits package, including 25 days annual leave plus bank holidays, increasing to 27 days with continued service, and an additional well-being day on top of annual leave entitlement. There is also a lifestyle and well-being allowance, enhanced pension scheme, private medical insurance, private healthcare scheme, life assurance policy, and income protection scheme.Additional benefits include a financial rewards scheme, electric vehicle scheme, sabbatical scheme, enhanced parental and family leave, eyecare support, and a discretionary performance-related bonus scheme. The firm promotes flexible, agile, and hybrid working arrangements, supporting work-life balance alongside high-quality legal practice.The role is offered on a full-time, permanent basis, based in Manchester City Centre with hybrid working available. Salary will be dependent on experience and supervisory background. How to Apply: If you are interested in this Motor Injury Team Leader / Supervisor opportunity, please submit your application using the link provided. For a confidential discussion about the role, you are welcome to contact Rob Addy Spencer at , who is managing this recruitment process.
Exchange Street Claims ltd
Birmingham, Staffordshire
Overview As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role. Responsibilities Manage domestic property claims from initial assessment through to settlement. Conduct on-site inspections and assess damages. Liaise with policyholders and negotiate settlements. Work closely with the claims team to ensure prompt and fair resolution of claims. Provide support and guidance to customers throughout the claims process. Qualifications Experience as a property claims handler is preferred, with an interest in progressing to a field role.
Apr 17, 2026
Full time
Overview As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role. Responsibilities Manage domestic property claims from initial assessment through to settlement. Conduct on-site inspections and assess damages. Liaise with policyholders and negotiate settlements. Work closely with the claims team to ensure prompt and fair resolution of claims. Provide support and guidance to customers throughout the claims process. Qualifications Experience as a property claims handler is preferred, with an interest in progressing to a field role.
This role offers an excellent opportunity lead an incredible team of credit hire handlers. The main purpose of the Team Leader is to encourage, mentor and develop all members of the team technically to enable them to achieve their maximum potential. To lead the team to meet objectives and deliver their work standards as agreed in the client's SLA, while delivering against KPI's and targets with a view to continuously improving the quality of the teams work. This is a fantastic opportunity to become part of an incredible team and have an input in to our strategies and assist in developing them from a tactical perspective. Key Responsibilities •Being accountable for the operational performance of a team, with targets aligned to;•Individual handler productivity•Attainment of client KPIs including SLA management and indemnity spend•Robust control of internal billing procedures•Authority based technical supervision of credit hire arguments•Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis•Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning•Maximising the personal development of team members, identifying training needs and creation of succession planning•Providing an 'environment' where team members feel motivated and deliver excellence•Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators•Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.•Managing team members according to the firm's policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.•Effectively deal with complaints through agreed handling processes.•Speaking with clients and developing relationships with key stakeholders.•To ensure compliance with the SRA Standards and Regulations•Adhere to the Keoghs ValuesWorking Hours35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch Skills, Knowledge and Expertise •Has an understanding and previous management experience of credit hire claims•A track record of high performance in KPI driven environments•Ability to produce and interpret performance reports of the team and its individual members•Excellent listening and verbal communication skills•Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc•Ability to influence others•Ability to remain calm under pressure•Ability to take constructive feedback and set personal goals for continuous improvementAbility to remain fair and objective at all timesValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are dynamic We are connected We are innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 17, 2026
Full time
This role offers an excellent opportunity lead an incredible team of credit hire handlers. The main purpose of the Team Leader is to encourage, mentor and develop all members of the team technically to enable them to achieve their maximum potential. To lead the team to meet objectives and deliver their work standards as agreed in the client's SLA, while delivering against KPI's and targets with a view to continuously improving the quality of the teams work. This is a fantastic opportunity to become part of an incredible team and have an input in to our strategies and assist in developing them from a tactical perspective. Key Responsibilities •Being accountable for the operational performance of a team, with targets aligned to;•Individual handler productivity•Attainment of client KPIs including SLA management and indemnity spend•Robust control of internal billing procedures•Authority based technical supervision of credit hire arguments•Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis•Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning•Maximising the personal development of team members, identifying training needs and creation of succession planning•Providing an 'environment' where team members feel motivated and deliver excellence•Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators•Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.•Managing team members according to the firm's policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.•Effectively deal with complaints through agreed handling processes.•Speaking with clients and developing relationships with key stakeholders.•To ensure compliance with the SRA Standards and Regulations•Adhere to the Keoghs ValuesWorking Hours35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch Skills, Knowledge and Expertise •Has an understanding and previous management experience of credit hire claims•A track record of high performance in KPI driven environments•Ability to produce and interpret performance reports of the team and its individual members•Excellent listening and verbal communication skills•Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc•Ability to influence others•Ability to remain calm under pressure•Ability to take constructive feedback and set personal goals for continuous improvementAbility to remain fair and objective at all timesValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are dynamic We are connected We are innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Head of Retail Broking Eastleigh £55,000 - £75,000 + bonus & benefits You ll lead a 40+ seat contact centre, shaping the Retail Broking Division and driving strategic growth across HNW & Personal Lines. The business is a specialist in personal lines (e.g Motorhomes, classic cars, imported and modified cars) with a smaller HNW and commercial vehicle books. They also deal with residential property owners too. This is your chance to take full ownership of broking strategy, manage key partnerships, and deliver high-quality insurance solutions - all while boosting your leadership profile within the senior management team. You ll work directly with the CEO on acquisitions, grow specialist propositions, and oversee a high-performing team in a business that s aiming to become a top 20 UK broker. Your influence will be felt across the entire retail portfolio. On top of that, you ll get a generous bonus scheme, private medical insurance, and 25 days holiday (plus bank holidays) with the option to buy more, additional holiday based on length of service, NEST pension scheme, flex portal for benefits management and an EAP. As part of a connected group of insurance broking specialists, you ll benefit from a collaborative environment that puts clients first and supports broking teams nationwide. The group works with a diverse range of A-rated insurers, offering everything from ready-made policies to bespoke solutions for complex or global risks. What you ll do Develop and execute the retail broking and distribution strategy, aligned with overall business objectives, ensuring sustainable growth and profitability. Lead, mentor, and develop a high-performing broking team, fostering a culture of collaboration, accountability and continuous improvement. Build and maintain strong relationships with clients, ensuring their needs are met through tailored insurance solutions and exceptional service. Work with the Partnership Executive to identify potential partners and onboard to drive enquiry. Oversee broking operations to ensure efficiency, compliance and quality standards are consistently met. Manage budgets, forecasts and performance metrics to achieve financial targets and optimise resource allocation. Work closely with insurers, claims, compliance, placement and other internal teams to deliver integrated solutions and enhance client outcomes. What you ll need Proven leadership experience in retail broking within the insurance industry They are looking for someone who can build a specialist personal lines book within an advised broking office. Strong commercial acumen and strategic thinking Excellent interpersonal and communication skills Deep understanding of insurance products, market dynamics and regulatory frameworks Track record of driving growth and managing change Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later.
Apr 16, 2026
Full time
Head of Retail Broking Eastleigh £55,000 - £75,000 + bonus & benefits You ll lead a 40+ seat contact centre, shaping the Retail Broking Division and driving strategic growth across HNW & Personal Lines. The business is a specialist in personal lines (e.g Motorhomes, classic cars, imported and modified cars) with a smaller HNW and commercial vehicle books. They also deal with residential property owners too. This is your chance to take full ownership of broking strategy, manage key partnerships, and deliver high-quality insurance solutions - all while boosting your leadership profile within the senior management team. You ll work directly with the CEO on acquisitions, grow specialist propositions, and oversee a high-performing team in a business that s aiming to become a top 20 UK broker. Your influence will be felt across the entire retail portfolio. On top of that, you ll get a generous bonus scheme, private medical insurance, and 25 days holiday (plus bank holidays) with the option to buy more, additional holiday based on length of service, NEST pension scheme, flex portal for benefits management and an EAP. As part of a connected group of insurance broking specialists, you ll benefit from a collaborative environment that puts clients first and supports broking teams nationwide. The group works with a diverse range of A-rated insurers, offering everything from ready-made policies to bespoke solutions for complex or global risks. What you ll do Develop and execute the retail broking and distribution strategy, aligned with overall business objectives, ensuring sustainable growth and profitability. Lead, mentor, and develop a high-performing broking team, fostering a culture of collaboration, accountability and continuous improvement. Build and maintain strong relationships with clients, ensuring their needs are met through tailored insurance solutions and exceptional service. Work with the Partnership Executive to identify potential partners and onboard to drive enquiry. Oversee broking operations to ensure efficiency, compliance and quality standards are consistently met. Manage budgets, forecasts and performance metrics to achieve financial targets and optimise resource allocation. Work closely with insurers, claims, compliance, placement and other internal teams to deliver integrated solutions and enhance client outcomes. What you ll need Proven leadership experience in retail broking within the insurance industry They are looking for someone who can build a specialist personal lines book within an advised broking office. Strong commercial acumen and strategic thinking Excellent interpersonal and communication skills Deep understanding of insurance products, market dynamics and regulatory frameworks Track record of driving growth and managing change Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later.
Exchange Street Executive Search
Nottingham, Nottinghamshire
We are seeking an experienced Commercial Property Claims Handler to join a small team, working on a hybrid basis. In this role, you will deal with material damage and business interruption, playing a critical part in guiding these losses from start to finish. As a key member of the claims department, you will act as a referral point for other claims handlers, providing expert advice and support to ensure that all claims are managed efficiently and accurately. You will work closely with internal and external stakeholders, analyzing policy coverage, and communicating your findings effectively to all parties involved. We are looking for someone with proven experience in commercial property claims, a strong understanding of material damage and business interruption, and excellent analytical and negotiation skills. Please apply online or contact Craig Dyson at Exchange Street Claims & Loss Adjusting (phone number removed) / (url removed) / Job Ref:(phone number removed). CD-169. For all other vacancies, take a look at our website - (url removed)
Apr 16, 2026
Full time
We are seeking an experienced Commercial Property Claims Handler to join a small team, working on a hybrid basis. In this role, you will deal with material damage and business interruption, playing a critical part in guiding these losses from start to finish. As a key member of the claims department, you will act as a referral point for other claims handlers, providing expert advice and support to ensure that all claims are managed efficiently and accurately. You will work closely with internal and external stakeholders, analyzing policy coverage, and communicating your findings effectively to all parties involved. We are looking for someone with proven experience in commercial property claims, a strong understanding of material damage and business interruption, and excellent analytical and negotiation skills. Please apply online or contact Craig Dyson at Exchange Street Claims & Loss Adjusting (phone number removed) / (url removed) / Job Ref:(phone number removed). CD-169. For all other vacancies, take a look at our website - (url removed)
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Apr 16, 2026
Full time
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements. Key Responsibilities: Manage and process domestic property claims efficiently and accurately. Provide exceptional customer service by guiding policyholders through the claims process. Investigate claims to determine liability and policy coverage. Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution. Prepare detailed and accurate claim reports. Negotiate settlements in line with company policies and procedures. Maintain comprehensive and up-to-date records of all claims handled. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD-156. JA Ref: (phone number removed). For all other vacancies, take a look at our website - (url removed)
Apr 16, 2026
Full time
As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements. Key Responsibilities: Manage and process domestic property claims efficiently and accurately. Provide exceptional customer service by guiding policyholders through the claims process. Investigate claims to determine liability and policy coverage. Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution. Prepare detailed and accurate claim reports. Negotiate settlements in line with company policies and procedures. Maintain comprehensive and up-to-date records of all claims handled. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/(url removed) Job Ref: CD-156. JA Ref: (phone number removed). For all other vacancies, take a look at our website - (url removed)
Legal Advisor - RTA Litigation Liverpool: Hybrid working Salary: Competitive Are you an experienced RTA file handler looking for your next career move? Do you have a solid understanding of the Claimant claims process, with proven litigation experience? If so, this could be the perfect opportunity for you. We are working with a well-established law firm currently undergoing a major transformation, with investment in people and technology to deliver market-leading legal services. As part of this growth, they are seeking a talented Legal Advisor to join their RTA team. The Role You will be responsible for managing a caseload of Liability admitted RTA matters from instruction through to settlement, ensuring files progress efficiently while delivering exceptional service to clients. Duties include: Managing files proactively in line with timescales and compliance requirements. Reviewing medical evidence and valuing claims in line with Judicial College Guidelines and case law. Preparing cases for litigation, including drafting legal documents, briefing counsel, and handling court directions. Obtaining Schedules of Loss and supporting evidence for claims. Managing billing, KPIs, and financial targets effectively. Maintaining excellent housekeeping on files, including minimising write-offs and dealing with client queries. About You To succeed in this role, you will have: Experience running your own Liability admitted caseload of RTA Fast Track matters. Strong knowledge of the litigation process, including Part 8 and MOJ portal claims. Confidence in assessing and reviewing medical reports. Excellent attention to detail and strong organisational skills. The ability to prioritise, work under pressure, and meet financial and performance targets. Strong IT skills, including Microsoft Office and case management systems. What's on Offer Competitive salary and benefits package. 25 days' holiday plus the option to purchase an additional 5 days. Pension scheme, health cash plan, life assurance, and income protection. Hybrid working arrangements for a genuine work-life balance. The opportunity to progress your career with a forward-thinking, award-winning law firm. How to Apply If you would like to apply for this position, please send your updated CV to (url removed) or call Chris on (phone number removed) to discuss the role further.
Apr 16, 2026
Full time
Legal Advisor - RTA Litigation Liverpool: Hybrid working Salary: Competitive Are you an experienced RTA file handler looking for your next career move? Do you have a solid understanding of the Claimant claims process, with proven litigation experience? If so, this could be the perfect opportunity for you. We are working with a well-established law firm currently undergoing a major transformation, with investment in people and technology to deliver market-leading legal services. As part of this growth, they are seeking a talented Legal Advisor to join their RTA team. The Role You will be responsible for managing a caseload of Liability admitted RTA matters from instruction through to settlement, ensuring files progress efficiently while delivering exceptional service to clients. Duties include: Managing files proactively in line with timescales and compliance requirements. Reviewing medical evidence and valuing claims in line with Judicial College Guidelines and case law. Preparing cases for litigation, including drafting legal documents, briefing counsel, and handling court directions. Obtaining Schedules of Loss and supporting evidence for claims. Managing billing, KPIs, and financial targets effectively. Maintaining excellent housekeeping on files, including minimising write-offs and dealing with client queries. About You To succeed in this role, you will have: Experience running your own Liability admitted caseload of RTA Fast Track matters. Strong knowledge of the litigation process, including Part 8 and MOJ portal claims. Confidence in assessing and reviewing medical reports. Excellent attention to detail and strong organisational skills. The ability to prioritise, work under pressure, and meet financial and performance targets. Strong IT skills, including Microsoft Office and case management systems. What's on Offer Competitive salary and benefits package. 25 days' holiday plus the option to purchase an additional 5 days. Pension scheme, health cash plan, life assurance, and income protection. Hybrid working arrangements for a genuine work-life balance. The opportunity to progress your career with a forward-thinking, award-winning law firm. How to Apply If you would like to apply for this position, please send your updated CV to (url removed) or call Chris on (phone number removed) to discuss the role further.
Claimant RTA File Handler - Warrington Full-Time Personal Injury OIC Portal Hybrid/Office Based An exciting opportunity has arisen to join a well-established and highly respected specialist Personal Injury practice with over 25 years' experience in the Northwest. My client is looking to recruit an experienced Claimant RTA File Handler to manage a caseload of RTA personal injury claims through the OIC Portal Stages 1-3, ensuring matters are progressed efficiently, compliantly, and with a strong client-focused approach. The Role: You will handle claims from inception through to settlement, taking full ownership of your files and ensuring the highest standards of service and technical ability. Key responsibilities will include: Setting up and progressing new RTA files Taking initial client instructions and accident details by telephone Inputting claims onto Proclaim and the MOJ/OIC Portal Assessing liability and formulating an initial strategy Setting up ATE insurance and issuing relevant documentation Managing claims through to settlement, including Stage 3 where applicable Negotiating with third-party insurers Driving claims to settlement in a timely and cost-effective manner Ensuring all actions are completed in line with Proclaim task lists Processing your own bills Maintaining compliance with the SRA Code of Conduct Experience with infant claims and/or credit hire is desirable but not essential. About You: Proven experience handling Claimant RTA Personal Injury claims from start to finish Strong working knowledge of the OIC Portal and MOJ processes Confident in client communication, both written and verbal Highly organised with excellent attention to detail A proactive, team-focused approach with strong time-management skills What's on Offer: Competitive salary (dependent on experience) Company pension scheme Cycle to work scheme Free annual flu jabs Employee referral programme Regular company events Supportive working environment within an established and growing organisation If you are an experienced RTA File Handler looking to join a reputable, long-standing practice where your skills will be valued and developed, this is an excellent opportunity. Please send your updated CV to (url removed) or contact Chris on (phone number removed)
Apr 16, 2026
Full time
Claimant RTA File Handler - Warrington Full-Time Personal Injury OIC Portal Hybrid/Office Based An exciting opportunity has arisen to join a well-established and highly respected specialist Personal Injury practice with over 25 years' experience in the Northwest. My client is looking to recruit an experienced Claimant RTA File Handler to manage a caseload of RTA personal injury claims through the OIC Portal Stages 1-3, ensuring matters are progressed efficiently, compliantly, and with a strong client-focused approach. The Role: You will handle claims from inception through to settlement, taking full ownership of your files and ensuring the highest standards of service and technical ability. Key responsibilities will include: Setting up and progressing new RTA files Taking initial client instructions and accident details by telephone Inputting claims onto Proclaim and the MOJ/OIC Portal Assessing liability and formulating an initial strategy Setting up ATE insurance and issuing relevant documentation Managing claims through to settlement, including Stage 3 where applicable Negotiating with third-party insurers Driving claims to settlement in a timely and cost-effective manner Ensuring all actions are completed in line with Proclaim task lists Processing your own bills Maintaining compliance with the SRA Code of Conduct Experience with infant claims and/or credit hire is desirable but not essential. About You: Proven experience handling Claimant RTA Personal Injury claims from start to finish Strong working knowledge of the OIC Portal and MOJ processes Confident in client communication, both written and verbal Highly organised with excellent attention to detail A proactive, team-focused approach with strong time-management skills What's on Offer: Competitive salary (dependent on experience) Company pension scheme Cycle to work scheme Free annual flu jabs Employee referral programme Regular company events Supportive working environment within an established and growing organisation If you are an experienced RTA File Handler looking to join a reputable, long-standing practice where your skills will be valued and developed, this is an excellent opportunity. Please send your updated CV to (url removed) or contact Chris on (phone number removed)
FNOL Claims Handler Manchester City Centre (Office-based) 28,750 + monthly bonus - OTE circa 45k+ Flexible Monday-Sunday (rota basis) MPJ Recruitment are proud to be working with a leading motor claims management company based in Manchester City Centre. The business delivers end-to-end claims handling services for insurers, brokers and private motorists, with a strong focus on efficiency and customer experience. The Role As an FNOL Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance. Key Responsibilities Handle First Notification of Loss (FNOL) calls from customers and partners Convert inbound claims into repair and additional service opportunities Deliver a high-quality, customer-focused claims journey Provide clear updates and build trust with customers during stressful situations Meet individual and team KPIs, including conversion and revenue targets Ensure accuracy, compliance and adherence to FCA and GDPR standards Skills & Experience Previous experience in motor claims or a sales-driven environment Strong communication, negotiation and influencing skills Commercial awareness with a results-focused mindset Ability to manage multiple cases in a fast-paced setting High attention to detail and a customer-centric approach Desirable Experience within accident management Knowledge of credit hire, engineering or third-party capture Proven success in a target-driven or conversion-focused role What's on Offer 33 days' holiday (including bank holidays) Your birthday off Discounts on gyms, shopping, holidays and more Dress-down Fridays Regular social events and team activities We'd love to hear from you if you have experience as a Sales Advisor, Sales Executive, Business Development Executive, Sales Development Representative, Claims Handler, FNOL Advisor, Motor Claims Handler, Insurance Claims Advisor or similar. Apply now to take the next step in your claims career with a forward-thinking and growing organisation.
Apr 16, 2026
Full time
FNOL Claims Handler Manchester City Centre (Office-based) 28,750 + monthly bonus - OTE circa 45k+ Flexible Monday-Sunday (rota basis) MPJ Recruitment are proud to be working with a leading motor claims management company based in Manchester City Centre. The business delivers end-to-end claims handling services for insurers, brokers and private motorists, with a strong focus on efficiency and customer experience. The Role As an FNOL Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance. Key Responsibilities Handle First Notification of Loss (FNOL) calls from customers and partners Convert inbound claims into repair and additional service opportunities Deliver a high-quality, customer-focused claims journey Provide clear updates and build trust with customers during stressful situations Meet individual and team KPIs, including conversion and revenue targets Ensure accuracy, compliance and adherence to FCA and GDPR standards Skills & Experience Previous experience in motor claims or a sales-driven environment Strong communication, negotiation and influencing skills Commercial awareness with a results-focused mindset Ability to manage multiple cases in a fast-paced setting High attention to detail and a customer-centric approach Desirable Experience within accident management Knowledge of credit hire, engineering or third-party capture Proven success in a target-driven or conversion-focused role What's on Offer 33 days' holiday (including bank holidays) Your birthday off Discounts on gyms, shopping, holidays and more Dress-down Fridays Regular social events and team activities We'd love to hear from you if you have experience as a Sales Advisor, Sales Executive, Business Development Executive, Sales Development Representative, Claims Handler, FNOL Advisor, Motor Claims Handler, Insurance Claims Advisor or similar. Apply now to take the next step in your claims career with a forward-thinking and growing organisation.
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
Apr 16, 2026
Full time
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Apr 15, 2026
Full time
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
