Initiative Lead & Activity Coordinator (Administration and Customer Service)Location: Cannock, UK WS11 8JPDuration: 9 MonthsHours: 40 Hours/WeekKey Responsibilities Project Execution and Coordination: Drive project activities across assigned business lines, coordinating logistics, timelines, and resources for the file digitisation process. Stakeholder Engagement: Serve as the primary liaison between central project leadership, local depot administrators, HR/Employee Relations (ER) teams, and external document management services. Must build confidence in new digital processes. Process and Compliance Assurance: Ensure all file categorisation, retention, and disposal activities strictly comply with the established retention policy and data protection requirements. Conduct quality checks on documents. Vendor and Logistics Management: Coordinate with third-party vendors for document collection, scanning, secure storage, and destruction services. Track progress and manage vendor performance. Documentation and Reporting: Maintain project records, track site completion status, manage cost tracking, and provide regular progress reports to project leadership.
Required Skills and Experience: Project Coordination & Stakeholder Management: Demonstrated experience in coordinating multi-site projects or initiatives with diverse stakeholders (depot managers, administrators, operational teams). Strong ability to communicate complex compliance needs and gain buy-in for process changes. Data Protection & Compliance Knowledge: Ability to understand document retention policies and awareness of basic data protection principles, including the secure handling and disposal of sensitive information. Organisational & Process Management Skills: Strong organisational abilities to manage multiple locations simultaneously, track progress against timelines, and coordinate logistics. Attention to detail and proficiency in documentation and reporting.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.