Our client is a global SaaS type company who are now seeking a Sales Operations Data Analyst based at their impressive UK headquarters in central London. This is a 3-6 month contract, hybrid, with 3 days a week in the office. You will be supporting their EMEA business working directly with their sales and marketing teams. Duties Design and build interactive and intuitive Customer Success dashboards to report on retention and revenue generating activities. Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes. Support experimentation on Growth & Retention success by analyzing and reporting on A/B testing. Present findings and insights to business stakeholders and executives in a clear and concise manner. Skills High proficiency in SQL, Excel. Proven experience in building dashboards in Tableau and Qliksense (or similar reporting tools). Experience with A/B testing methodologies and analysis. 3+ years of relevant experience working with web and call centre data. Ability to manage time effectively and prioritize tasks to meet project deadlines. Benefits Friendly supportive team Informal dress code Global organisation. Hybrid role.
May 02, 2026
Contractor
Our client is a global SaaS type company who are now seeking a Sales Operations Data Analyst based at their impressive UK headquarters in central London. This is a 3-6 month contract, hybrid, with 3 days a week in the office. You will be supporting their EMEA business working directly with their sales and marketing teams. Duties Design and build interactive and intuitive Customer Success dashboards to report on retention and revenue generating activities. Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes. Support experimentation on Growth & Retention success by analyzing and reporting on A/B testing. Present findings and insights to business stakeholders and executives in a clear and concise manner. Skills High proficiency in SQL, Excel. Proven experience in building dashboards in Tableau and Qliksense (or similar reporting tools). Experience with A/B testing methodologies and analysis. 3+ years of relevant experience working with web and call centre data. Ability to manage time effectively and prioritize tasks to meet project deadlines. Benefits Friendly supportive team Informal dress code Global organisation. Hybrid role.
Do you have a passion for driving business growth and work within the UK Inbound Touirsm Market currently? Our client, a dynamic and innovative travel company, are based in the heart of London, is seeking a talented Senior Business Development Manager to spearhead their expansion into the UK market. This is an exceptional opportunity for a self-motivated individual who thrives in a fast-paced, challenging environment. As the Senior Business Development Manager, you will be responsible for developing and executing a comprehensive strategy to identify and capitalize on new business opportunities within the UK Inbound Market. Key Responsibilities: Develop and execute a comprehensive business development strategy for the UK market - Tour Operators / Cruise Lines / Sightseeing / Visitor Attractions / DMC and DMO's. - Tourism Ecosystem. Identify and qualify high-potential prospects, leveraging your extensive network and industry knowledge Initiate and nurture relationships with key decision-makers, industry influencers, and strategic partners Negotiate and close lucrative deals, securing new business opportunities and revenue streams Collaborate with cross-functional teams to ensure seamless implementation and client satisfaction Continuously monitor market trends, competitor activity, and customer needs to identify new growth opportunities Provide regular reports and insights to the leadership team on market dynamics, pipeline, and overall performance Required Qualifications: Proven experience in a senior business development or sales management role with a strong network within the UK INBOUND market Demonstrated success in securing large-scale, high-value deals and building strategic partnerships Exceptional communication, negotiation, and presentation skills, with the ability to effectively engage with C-suite executives Thorough understanding of the UK business landscape, including industry trends, regulatory environment, and competitive landscape Strong analytical and problem-solving skills, with the ability to translate market insights into actionable strategies Excellent project management and organizational skills, with the ability to prioritize and multitask effectively Entrepreneurial mindset and a proven track record of driving growth and innovation Proficiency in using CRM and other business development tools If you believe you have the skills and experience to excel in this role, we encourage you to apply by visiting our website wth your updated CV.
May 02, 2026
Full time
Do you have a passion for driving business growth and work within the UK Inbound Touirsm Market currently? Our client, a dynamic and innovative travel company, are based in the heart of London, is seeking a talented Senior Business Development Manager to spearhead their expansion into the UK market. This is an exceptional opportunity for a self-motivated individual who thrives in a fast-paced, challenging environment. As the Senior Business Development Manager, you will be responsible for developing and executing a comprehensive strategy to identify and capitalize on new business opportunities within the UK Inbound Market. Key Responsibilities: Develop and execute a comprehensive business development strategy for the UK market - Tour Operators / Cruise Lines / Sightseeing / Visitor Attractions / DMC and DMO's. - Tourism Ecosystem. Identify and qualify high-potential prospects, leveraging your extensive network and industry knowledge Initiate and nurture relationships with key decision-makers, industry influencers, and strategic partners Negotiate and close lucrative deals, securing new business opportunities and revenue streams Collaborate with cross-functional teams to ensure seamless implementation and client satisfaction Continuously monitor market trends, competitor activity, and customer needs to identify new growth opportunities Provide regular reports and insights to the leadership team on market dynamics, pipeline, and overall performance Required Qualifications: Proven experience in a senior business development or sales management role with a strong network within the UK INBOUND market Demonstrated success in securing large-scale, high-value deals and building strategic partnerships Exceptional communication, negotiation, and presentation skills, with the ability to effectively engage with C-suite executives Thorough understanding of the UK business landscape, including industry trends, regulatory environment, and competitive landscape Strong analytical and problem-solving skills, with the ability to translate market insights into actionable strategies Excellent project management and organizational skills, with the ability to prioritize and multitask effectively Entrepreneurial mindset and a proven track record of driving growth and innovation Proficiency in using CRM and other business development tools If you believe you have the skills and experience to excel in this role, we encourage you to apply by visiting our website wth your updated CV.
Customer Care Executive Full-Time; Monday- Friday Description Our client is a Reputable, family run business based in Hook, UK . They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team. As Customer Care Executive you will provide a world class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador and going the extra mile Responsibilities: Act at all times in the best interests of the customer and giving genuine advice. Dealing with any incoming enquiries. Process sales orders Manage the customer care inbox Create customer case numbers Following cases through to a meaningful and mutual close in a timely manner. Ensuring account managers are informed of cases that need escalating. Send accurate order confirmations Keep customers updated on order/delivery updates Fielding all new enquiries straight to Business Development for qualifying Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onward Notify the appropriate Manager or Team Leader of any issues. Requirements Customer mindset Excellent phone manner - polite, friendly, confident to ask questions Be able to cope in a crisis/able to deal with issues thrown at them Be proactive and willing to jump in A team player Be able to cope with fast paced and ever growing/changing list of priorities Benefits Salary- 30,000- 35,000. Inclusion on company bonus scheme Access to Lifeworks perks scheme, Free lunch and snacks, Fresh coffee, 25 days holiday plus bank holidays.
May 02, 2026
Full time
Customer Care Executive Full-Time; Monday- Friday Description Our client is a Reputable, family run business based in Hook, UK . They design and manufacture quality lighting solutions for the automotive industry. As they embark on a journey of growth, they are seeking a Customer Care Executive to join their team. As Customer Care Executive you will provide a world class level of customer care that cements lifelong partnerships by thinking like the customer, being an ambassador and going the extra mile Responsibilities: Act at all times in the best interests of the customer and giving genuine advice. Dealing with any incoming enquiries. Process sales orders Manage the customer care inbox Create customer case numbers Following cases through to a meaningful and mutual close in a timely manner. Ensuring account managers are informed of cases that need escalating. Send accurate order confirmations Keep customers updated on order/delivery updates Fielding all new enquiries straight to Business Development for qualifying Taking forward all orders from the Business Development Team and ensuring the customer is looked after from point of order onward Notify the appropriate Manager or Team Leader of any issues. Requirements Customer mindset Excellent phone manner - polite, friendly, confident to ask questions Be able to cope in a crisis/able to deal with issues thrown at them Be proactive and willing to jump in A team player Be able to cope with fast paced and ever growing/changing list of priorities Benefits Salary- 30,000- 35,000. Inclusion on company bonus scheme Access to Lifeworks perks scheme, Free lunch and snacks, Fresh coffee, 25 days holiday plus bank holidays.
Our prestigious client based in modern spacious offices in Poole is looking for a Customer Service Executive to join the busy office-based team. Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world. If you are a candidate with great customer service skills, and has experience with a B2B environment, this role would be ideal for you! What you will be doing as Customer Service Executive: - B2B Handle inbound and outbound customer service calls, resolving queries relating to orders, deliveries, PODs, and returns, typically B2B Maintain accurate records of all customer interactions (including calls, emails, tasks, and complaints) within the company CRM Manage and resolve customer complaints to a satisfactory outcome, ensuring a positive client experience throughout Provide proactive telephone account management, identifying opportunities to maximise sales and revenue Process and manage order documentation, amendments, and updates across internal systems (OGL, Sugar, Ctrl Cloud) Monitor customer orders and back orders using company systems (QlikSense, OGL), providing regular updates and liaising with the Purchasing team to ensure timely delivery Collaborate with colleagues to gather accurate delivery and product information, translating data into clear, meaningful updates for customers Utilise carrier websites and internal platforms to resolve all customer queries efficiently and professionally The Ideal candidate for Customer Service Executive: - B2B Genuinely passionate about delivering exceptional customer experiences Proactive by nature always looking ahead to anticipate customer needs before they arise Tenacious and solution-focused, viewing challenges as opportunities to make a real difference Has experience in a B2B setting, ideal but not required Polished communicator, both written and verbal, with the ability to adapt tone and style to suit any situation or individual A natural team player who thrives in a collaborative environment and contributes to a positive, customer-focused culture What s in it for you as Customer Service Executive: - B2B Monthly profit share bonus scheme Free onsite parking Perks at Work scheme Tuck shop snacks and free lunch every Friday Cycle to Work scheme Subsidised workplace massage Eye care reimbursement Employee assistance programme (EAP) Company social and corporate events Salary: £30,000 - £32,000 Contract type: Permanent Hours: 40 hours per week Location: Poole Holiday: 30 days paid (inc. bank holidays) Advisor, B2B, Account Management, Product
May 02, 2026
Full time
Our prestigious client based in modern spacious offices in Poole is looking for a Customer Service Executive to join the busy office-based team. Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world. If you are a candidate with great customer service skills, and has experience with a B2B environment, this role would be ideal for you! What you will be doing as Customer Service Executive: - B2B Handle inbound and outbound customer service calls, resolving queries relating to orders, deliveries, PODs, and returns, typically B2B Maintain accurate records of all customer interactions (including calls, emails, tasks, and complaints) within the company CRM Manage and resolve customer complaints to a satisfactory outcome, ensuring a positive client experience throughout Provide proactive telephone account management, identifying opportunities to maximise sales and revenue Process and manage order documentation, amendments, and updates across internal systems (OGL, Sugar, Ctrl Cloud) Monitor customer orders and back orders using company systems (QlikSense, OGL), providing regular updates and liaising with the Purchasing team to ensure timely delivery Collaborate with colleagues to gather accurate delivery and product information, translating data into clear, meaningful updates for customers Utilise carrier websites and internal platforms to resolve all customer queries efficiently and professionally The Ideal candidate for Customer Service Executive: - B2B Genuinely passionate about delivering exceptional customer experiences Proactive by nature always looking ahead to anticipate customer needs before they arise Tenacious and solution-focused, viewing challenges as opportunities to make a real difference Has experience in a B2B setting, ideal but not required Polished communicator, both written and verbal, with the ability to adapt tone and style to suit any situation or individual A natural team player who thrives in a collaborative environment and contributes to a positive, customer-focused culture What s in it for you as Customer Service Executive: - B2B Monthly profit share bonus scheme Free onsite parking Perks at Work scheme Tuck shop snacks and free lunch every Friday Cycle to Work scheme Subsidised workplace massage Eye care reimbursement Employee assistance programme (EAP) Company social and corporate events Salary: £30,000 - £32,000 Contract type: Permanent Hours: 40 hours per week Location: Poole Holiday: 30 days paid (inc. bank holidays) Advisor, B2B, Account Management, Product
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Alliances Team The Alliances team at Softcat drives strategic vendor success with sharp focus and collaborative expertise. They're the architects of our vendor strategy, working seamlessly across functions to ensure we have the right alignments to the right vendors to support our technology proposition. Working diligently with our vendors they will ensure that we have the right strategic vision that aligns to our own goals and objective, reviewing market opportunities and innovating to ensure Softcat, alongside our vendors stay as market leaders. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving innovation and insight across our Vendors portfolio As a Product and Services Executive, you will be aligned to Adobe, Samsung and Surface, maintaining up to date knowledge of their products and services. You'll articulate the value of these technologies to internal teams and customers, stay current with required sales and technical certifications, and collaborate across the business to support customer needs while ensuring the core vendor propositions are delivered effectively. As a Product & Services Executive, you'll be responsible for: Maintaining comprehensive, up to date knowledge of Adobe, Samsung and Surface technologies, including key trends and developments Leading sales and marketing initiatives by confidently demonstrating and articulating the value of each vendor's products to internal teams and customers Achieving and continuously updating required sales and technical certifications to ensure strong technical proficiency Managing effective internal and external relationships, collaborating with vendors and Softcat teams to identify opportunities and whitespace Analysing market trends and customer needs to uncover new opportunities and support tailored customer solutions Delivering training, demonstrations and content that enable sales teams to confidently promote Adobe, Samsung and Surface technologies We'd love you to have Knowledge and understanding of Adobe, Samsung and Surface technologies, with a willingness to continue learning Strong and supportive relationship building skills, with the ability to work positively across teams Ability to obtain and maintain relevant sales and technical certifications, with openness to ongoing development A collaborative, proactive mindset, contributing to an inclusive and team focused environment Attention to detail and the ability to prioritise tasks effectively to support both colleagues and customers Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days w orking from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at
May 02, 2026
Full time
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Alliances Team The Alliances team at Softcat drives strategic vendor success with sharp focus and collaborative expertise. They're the architects of our vendor strategy, working seamlessly across functions to ensure we have the right alignments to the right vendors to support our technology proposition. Working diligently with our vendors they will ensure that we have the right strategic vision that aligns to our own goals and objective, reviewing market opportunities and innovating to ensure Softcat, alongside our vendors stay as market leaders. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving innovation and insight across our Vendors portfolio As a Product and Services Executive, you will be aligned to Adobe, Samsung and Surface, maintaining up to date knowledge of their products and services. You'll articulate the value of these technologies to internal teams and customers, stay current with required sales and technical certifications, and collaborate across the business to support customer needs while ensuring the core vendor propositions are delivered effectively. As a Product & Services Executive, you'll be responsible for: Maintaining comprehensive, up to date knowledge of Adobe, Samsung and Surface technologies, including key trends and developments Leading sales and marketing initiatives by confidently demonstrating and articulating the value of each vendor's products to internal teams and customers Achieving and continuously updating required sales and technical certifications to ensure strong technical proficiency Managing effective internal and external relationships, collaborating with vendors and Softcat teams to identify opportunities and whitespace Analysing market trends and customer needs to uncover new opportunities and support tailored customer solutions Delivering training, demonstrations and content that enable sales teams to confidently promote Adobe, Samsung and Surface technologies We'd love you to have Knowledge and understanding of Adobe, Samsung and Surface technologies, with a willingness to continue learning Strong and supportive relationship building skills, with the ability to work positively across teams Ability to obtain and maintain relevant sales and technical certifications, with openness to ongoing development A collaborative, proactive mindset, contributing to an inclusive and team focused environment Attention to detail and the ability to prioritise tasks effectively to support both colleagues and customers Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days w orking from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
May 02, 2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
May 02, 2026
Full time
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
Delivery Director, Events and Exhibitions London Leading Global Exhibition, Experiential Events and Display Graphics business seeks an experienced and skilled Delivery Director to take overall responsibility for their Show Ready and Features Project management teams and their associated delivery processes, in the planning & execution of a significant array of Design, Build & Graphics projects on high profile Events and Exhibitions across the UK and Europe. You must be a proven Account Director or Project Delivery leader with Exhibitions or Graphics Industry experience, accustomed to working in a fast paced, dynamically exciting and fluid environment, as you ll be leading teams to create some of the most engaging environments in the world, spanning exhibitions, events & sales conferences of all sizes. This is a new role, pivotal in managing the continued expansion & effectiveness of the Show Ready and Features Project management teams, as you will be the cornerstone of efficient and effective business operations, charged with leading the day-to-day activities of circa 15 geographically diverse personnel, including Structural Designers & Project Managers, ensuring that the department runs smoothly and efficiently, whilst aligning departmental operational goals within the wider Company objectives. Beyond the daily logistics of managing the team, you will play a crucial role in the business strategic planning, working closely with the Sales and Account management teams to develop and implement strategies that enhance operational efficiency and contribute to the Company s growth, whilst maintaining their standardisation and simplification objectives. Responsibilities; Planning, monitoring, mentoring and leading staff in the day-to-day operations to ensure efficient and effective functioning, with seamless collaboration and coordination across the wider operational teams. Working closely with the Graphics Delivery Director to collaborate on the use of on-site labour, evaluating the efficiency of existing business procedures and implementing improvements to optimise productivity. Developing long-term operational strategies and aligning them with the broader business objectives, whilst setting strategic goals for operational activities to drive the overall growth and profitability of the Company. Communicating policies and directives to managers and staff, fostering a culture of continuous improvement and identifying ways to enhance customer service, satisfaction and a positive experience for all Clients. Managing risks effectively and implementing measures to mitigate potential threats, whilst working as part of the overall Operations team which will include Ops planning, Account Management, Onsite delivery and Venue stakeholder liaison to effectively deliver the overall projects. Ideally possessing a good working knowledge of venue regulations, you must have leadership experience working within a similar role in a fast paced and rapidly changing environment. You must be proficient with software, including Microsoft Office, have exceptional communication skills and be accustomed to working with multiple stakeholders including Marketing, Creative, Production, Digital & Installation. You will demonstrate a robust and instantly engaging personality, that s complemented by strong leadership & administrative skills and a very keen eye for detail. Ideally possessing demonstrable experience within an existing Exhibition Design and Build environment, you ll be independent, robust and communicative, with a proven ability for managing major Brand Clients, via inhouse/outsource Production environments and installation teams. Ideally, you ll also have a strong technical appreciation of the Graphics industry, as your teams will be liaising with the Studio and Creative functions on the development of concepts, working closely and collaboratively with other colleagues in the Business to deliver complete and fully integrated project solutions. Whilst possessing flair, imagination and the energy to multi-task, it is imperative that you have strong operational acumen & an astute Business understanding, displaying a professional approach to work, appearance and leadership, functioning under pressure and remaining calm, with a clear ability to prioritise and to communicate highly effectively at all levels. In a hybrid role, you will be based from their impressive operation at the London ExCel, managing a diversely located team of Structural Designers & Project Managers, whilst also working away from home periodically to manage/deliver projects across the UK and Europe, so whilst experience is key, flexibility and a sense of humour is also considered essential ! An impressive Global Business with strong market recognition, this is a fabulous opportunity to join a dynamic and empowered team in the continued development of your career potential within the Exhibitions, Events and Graphics arena. Delivery, Account, Project, Director, Manager, Features, Exhibition, Events, Large Format, Digital, Print, Signage, Wide Format, Display Graphics, Installation, Design and Build, Show Ready, Features, Venue
May 02, 2026
Full time
Delivery Director, Events and Exhibitions London Leading Global Exhibition, Experiential Events and Display Graphics business seeks an experienced and skilled Delivery Director to take overall responsibility for their Show Ready and Features Project management teams and their associated delivery processes, in the planning & execution of a significant array of Design, Build & Graphics projects on high profile Events and Exhibitions across the UK and Europe. You must be a proven Account Director or Project Delivery leader with Exhibitions or Graphics Industry experience, accustomed to working in a fast paced, dynamically exciting and fluid environment, as you ll be leading teams to create some of the most engaging environments in the world, spanning exhibitions, events & sales conferences of all sizes. This is a new role, pivotal in managing the continued expansion & effectiveness of the Show Ready and Features Project management teams, as you will be the cornerstone of efficient and effective business operations, charged with leading the day-to-day activities of circa 15 geographically diverse personnel, including Structural Designers & Project Managers, ensuring that the department runs smoothly and efficiently, whilst aligning departmental operational goals within the wider Company objectives. Beyond the daily logistics of managing the team, you will play a crucial role in the business strategic planning, working closely with the Sales and Account management teams to develop and implement strategies that enhance operational efficiency and contribute to the Company s growth, whilst maintaining their standardisation and simplification objectives. Responsibilities; Planning, monitoring, mentoring and leading staff in the day-to-day operations to ensure efficient and effective functioning, with seamless collaboration and coordination across the wider operational teams. Working closely with the Graphics Delivery Director to collaborate on the use of on-site labour, evaluating the efficiency of existing business procedures and implementing improvements to optimise productivity. Developing long-term operational strategies and aligning them with the broader business objectives, whilst setting strategic goals for operational activities to drive the overall growth and profitability of the Company. Communicating policies and directives to managers and staff, fostering a culture of continuous improvement and identifying ways to enhance customer service, satisfaction and a positive experience for all Clients. Managing risks effectively and implementing measures to mitigate potential threats, whilst working as part of the overall Operations team which will include Ops planning, Account Management, Onsite delivery and Venue stakeholder liaison to effectively deliver the overall projects. Ideally possessing a good working knowledge of venue regulations, you must have leadership experience working within a similar role in a fast paced and rapidly changing environment. You must be proficient with software, including Microsoft Office, have exceptional communication skills and be accustomed to working with multiple stakeholders including Marketing, Creative, Production, Digital & Installation. You will demonstrate a robust and instantly engaging personality, that s complemented by strong leadership & administrative skills and a very keen eye for detail. Ideally possessing demonstrable experience within an existing Exhibition Design and Build environment, you ll be independent, robust and communicative, with a proven ability for managing major Brand Clients, via inhouse/outsource Production environments and installation teams. Ideally, you ll also have a strong technical appreciation of the Graphics industry, as your teams will be liaising with the Studio and Creative functions on the development of concepts, working closely and collaboratively with other colleagues in the Business to deliver complete and fully integrated project solutions. Whilst possessing flair, imagination and the energy to multi-task, it is imperative that you have strong operational acumen & an astute Business understanding, displaying a professional approach to work, appearance and leadership, functioning under pressure and remaining calm, with a clear ability to prioritise and to communicate highly effectively at all levels. In a hybrid role, you will be based from their impressive operation at the London ExCel, managing a diversely located team of Structural Designers & Project Managers, whilst also working away from home periodically to manage/deliver projects across the UK and Europe, so whilst experience is key, flexibility and a sense of humour is also considered essential ! An impressive Global Business with strong market recognition, this is a fabulous opportunity to join a dynamic and empowered team in the continued development of your career potential within the Exhibitions, Events and Graphics arena. Delivery, Account, Project, Director, Manager, Features, Exhibition, Events, Large Format, Digital, Print, Signage, Wide Format, Display Graphics, Installation, Design and Build, Show Ready, Features, Venue
Having recently relocated to new offices near Milton Keynes to support our continued growth, we are an established independent insurance broker expanding both organically and through acquisition. We are now seeking a Commercial Lines Account Handler to maintain and enhance the management of client relationships. This is not a pressurised sales environment, we are fully regulated and our client base is built on referrals. BASIC SALARY: Up to £40,000 BENEFITS: 25 days holiday Pension contribution Financial assistance with insurance qualifications Free parking LOCATION: This is an office based role, based on the outskirts of Milton Keynes (Old Stratford) COMMUTABLE LOCATIONS: Milton Keynes, Bedford, Luton, Northampton, Towcester, Bicester, Leighton Buzzard, Bletchley, Flitwick, Buckingham, Brackley, Old Stratford, Ampthill, Hitchin JOB DESCRIPTION: Commercial Lines Account Handler - Insurance Our business is centred around long-term relationships, repeat clients, and word-of-mouth referrals. In this role, you ll take ownership of a loyal portfolio, focusing on nurturing client relationships, delivering exceptional service, and ensuring policies are managed efficiently. We re a small, close-knit team with consistent year-on-year growth, and our recent move into a spacious new office reflects our ongoing commitment to sustainable expansion. KEY RESPONSIBILITIES: Commercial Lines Account Handler - Insurance As our Commercial Lines Account Handler, you ll be responsible for: Managing policy renewals, mid-term adjustments, and day-to-day policy administration. Providing high-quality client service, including advice on risk management, market insights, and broking activity. Handling new business enquiries from initial marketing and broking through to ongoing administration. Supporting clients with claims administration. PERSON SPECIFICATION: Commercial Lines Account Handler - Insurance To be successful in this role, you ll be a confident communicator across multiple channels, with strong attention to detail. In addition: You ll have previous experience within insurance, ideally handling SME Commercial Lines or Personal Lines (Property Owners), with a solid understanding of FCA requirements. Ideally, you ll hold IF1, FIT, or an equivalent qualification. If not, we re happy to support and fund this during your probationary period. Experience working within a regulated or compliance-driven environment would be beneficial. THE COMPANY: We are an independent insurance broker providing tailored insurance solutions to both commercial and private clients across the UK. Our growth is driven entirely by client referrals, and we pride ourselves on delivering an exceptional level of service and support. This approach has enabled us to expand significantly, completing 13 acquisitions over the past 16 years. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Account Handler, Insurance Broker, Independent Financial Advisor, Account Manager, Insurance Aggregate, Internal Sales Executive, Account Executive, Insurance Sales - Insurance, Commercial Lines, Personal Lines, Car Insurance, Home Insurance, Underwriting. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18430, Wallace Hind Selection
May 02, 2026
Full time
Having recently relocated to new offices near Milton Keynes to support our continued growth, we are an established independent insurance broker expanding both organically and through acquisition. We are now seeking a Commercial Lines Account Handler to maintain and enhance the management of client relationships. This is not a pressurised sales environment, we are fully regulated and our client base is built on referrals. BASIC SALARY: Up to £40,000 BENEFITS: 25 days holiday Pension contribution Financial assistance with insurance qualifications Free parking LOCATION: This is an office based role, based on the outskirts of Milton Keynes (Old Stratford) COMMUTABLE LOCATIONS: Milton Keynes, Bedford, Luton, Northampton, Towcester, Bicester, Leighton Buzzard, Bletchley, Flitwick, Buckingham, Brackley, Old Stratford, Ampthill, Hitchin JOB DESCRIPTION: Commercial Lines Account Handler - Insurance Our business is centred around long-term relationships, repeat clients, and word-of-mouth referrals. In this role, you ll take ownership of a loyal portfolio, focusing on nurturing client relationships, delivering exceptional service, and ensuring policies are managed efficiently. We re a small, close-knit team with consistent year-on-year growth, and our recent move into a spacious new office reflects our ongoing commitment to sustainable expansion. KEY RESPONSIBILITIES: Commercial Lines Account Handler - Insurance As our Commercial Lines Account Handler, you ll be responsible for: Managing policy renewals, mid-term adjustments, and day-to-day policy administration. Providing high-quality client service, including advice on risk management, market insights, and broking activity. Handling new business enquiries from initial marketing and broking through to ongoing administration. Supporting clients with claims administration. PERSON SPECIFICATION: Commercial Lines Account Handler - Insurance To be successful in this role, you ll be a confident communicator across multiple channels, with strong attention to detail. In addition: You ll have previous experience within insurance, ideally handling SME Commercial Lines or Personal Lines (Property Owners), with a solid understanding of FCA requirements. Ideally, you ll hold IF1, FIT, or an equivalent qualification. If not, we re happy to support and fund this during your probationary period. Experience working within a regulated or compliance-driven environment would be beneficial. THE COMPANY: We are an independent insurance broker providing tailored insurance solutions to both commercial and private clients across the UK. Our growth is driven entirely by client referrals, and we pride ourselves on delivering an exceptional level of service and support. This approach has enabled us to expand significantly, completing 13 acquisitions over the past 16 years. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Account Handler, Insurance Broker, Independent Financial Advisor, Account Manager, Insurance Aggregate, Internal Sales Executive, Account Executive, Insurance Sales - Insurance, Commercial Lines, Personal Lines, Car Insurance, Home Insurance, Underwriting. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18430, Wallace Hind Selection
The Opportunity: As a Private Client Director with Fisher Investments, you will call high-net-worth leads we provide, qualifying and scheduling face-to-face appointments. You will meet with prospective clients with the goal of gathering new clients and assets for our firm. This position is highly entrepreneurial and involves warm initial calls and in-person selling to close business. You will be supported by dedicated portfolio management and client service groups who manage the transition and retention of client relationships, allowing you to focus purely on selling. You will report to the Managing Director. Your Qualifications: Consistent and quantifiable individual sales success with stock market investors RDR level 4 qualification 5+ years of success selling to high net worth individuals Quantifiable track record in closing new investor business Motivated mindset to set and reach goals: "money is a measure of success" Calculated risk-taker; willing to win-some, lose some Proven closer; outstanding documented sales ability Optimistic outlook; see failures as opportunities to improve and find solutions High activity orientation and persistent through setbacks Ability to connect with a wide array of audiences through dynamic interpersonal skills Highly ethical and professional Why Fisher Investments Europ e: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
May 02, 2026
Full time
The Opportunity: As a Private Client Director with Fisher Investments, you will call high-net-worth leads we provide, qualifying and scheduling face-to-face appointments. You will meet with prospective clients with the goal of gathering new clients and assets for our firm. This position is highly entrepreneurial and involves warm initial calls and in-person selling to close business. You will be supported by dedicated portfolio management and client service groups who manage the transition and retention of client relationships, allowing you to focus purely on selling. You will report to the Managing Director. Your Qualifications: Consistent and quantifiable individual sales success with stock market investors RDR level 4 qualification 5+ years of success selling to high net worth individuals Quantifiable track record in closing new investor business Motivated mindset to set and reach goals: "money is a measure of success" Calculated risk-taker; willing to win-some, lose some Proven closer; outstanding documented sales ability Optimistic outlook; see failures as opportunities to improve and find solutions High activity orientation and persistent through setbacks Ability to connect with a wide array of audiences through dynamic interpersonal skills Highly ethical and professional Why Fisher Investments Europ e: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Enterprise Inside Sales Manager Join a new UK team to support TP to develop opportunities with enterprise-level B2B targets L ocation: Remote or Hybrid (Flexible) Department: Business Development Reports to: Director of Market Engagement Hours: Full time (37.5 hours per week) Role Overview With a focus on building a rich pipeline of opportunities, the Enterprise Inside Sales Manager leverages various channels such as calls, emails, LinkedIn, and other prospecting tools to identify and engage potential clients for TP. Previous experience in sourcing and developing Enterprise-scale deals is essential for this role. The Enterprise Inside Sales Manager is responsible for conducting in-depth research to target ideal customer profiles, crafting personalised outreach messages, and prequalifying leads by understanding their needs and pain points. By nurturing relationships and coordinating initial meetings, the Enterprise Inside Sales Manager plays a critical role in driving the early stages of the sales process and ensuring a seamless handoff to the account executives. This new role will be critical in helping TP expand its client base and achieve revenue targets. Role Outline & Responsibilities Prospecting and Lead Generation Research and identify target companies and decision-makers clients across target sectors, including Banking, Insurance, Retail, Automotive, Travel, Logistics, Telco, Media, Retail, and FMCG. Build and maintain a list of potential leads using tools like LinkedIn, sales prospecting platforms (e.g., Sales Navigator, ZoomInfo), and CRM databases. Qualify leads to ensure they align with the company's target audience and needs. Outreach Initiate contact with potential clients through calls, emails, and LinkedIn messages to uncover their business needs and challenges. Manages virtually (by phone, e-mail, or social media) a set of assigned or acquired accounts (suspects; not in sales engagement nor current clients) to spur interest and create a lead opportunity. Craft personalised and compelling outreach messages tailored to each prospect's industry, role, and potential pain points. Effectively communicate Teleperformance's value proposition, highlighting key solutions tailored to prospects organisation's business challenges and requirements. Follow-Up and Nurturing Follow up consistently with leads who don't respond initially, utilising multi-channel communication strategies. Nurture prospects by providing relevant resources (e.g., case studies, whitepapers) to build interest. Appointment Setting Schedule discovery calls or meetings between the prospect and the sales team. Confirm meeting details, including timing and agenda, while ensuring prospects are adequately briefed. Data Management Keep the CRM (e.g., Salesforce, HubSpot) updated with lead information, outreach activities, and interactions. Track and report key metrics such as response rates, conversion rates, and meetings scheduled. Market and Industry Research Stay informed about industry trends, competitor offerings, and market changes to tailor outreach effectively, working with the Marketing team to identify new sales opportunities and potential market segments. Understand the prospect's business challenges and goals to position the company's solution effectively. Stay updated on industry trends and competitor activities to better position Teleperformance's offerings. Collaboration Work closely with account executives and the broader sales team to align on strategies and handoff of qualified leads. Provide actionable insights from prospect interactions to inform sales strategies. Continuous Improvement Analyse the effectiveness of outreach campaigns and refine approaches based on performance metrics. Continuously improve communication, objection-handling, and personalization skills through training and self-learning. Key Requirements Previous experience in sourcing and developing Enterprise-scale deals is essential for this role. Degree in Business, Sales, or a related field (preferred but not essential). 1-2 years of experience in B2BSales, Business Development, or a similar client-facing role, with a focus on prospecting and lead generation. Experience in BPO, CX management, or a related field is a strong advantage. Strong communication and interpersonal skills with a persuasive and professional demeanour. Proven ability to generate, qualify, and progress leads within a sales framework. Experience with CRM tools (e.g., Salesforce, HubSpot) and sales prospecting platforms (e.g., Sales Navigator, ZoomInfo). Goal-oriented, with a proven ability to meet or exceed sales targets. Ability to execute structured outreach campaigns with a limited amount
May 02, 2026
Full time
Enterprise Inside Sales Manager Join a new UK team to support TP to develop opportunities with enterprise-level B2B targets L ocation: Remote or Hybrid (Flexible) Department: Business Development Reports to: Director of Market Engagement Hours: Full time (37.5 hours per week) Role Overview With a focus on building a rich pipeline of opportunities, the Enterprise Inside Sales Manager leverages various channels such as calls, emails, LinkedIn, and other prospecting tools to identify and engage potential clients for TP. Previous experience in sourcing and developing Enterprise-scale deals is essential for this role. The Enterprise Inside Sales Manager is responsible for conducting in-depth research to target ideal customer profiles, crafting personalised outreach messages, and prequalifying leads by understanding their needs and pain points. By nurturing relationships and coordinating initial meetings, the Enterprise Inside Sales Manager plays a critical role in driving the early stages of the sales process and ensuring a seamless handoff to the account executives. This new role will be critical in helping TP expand its client base and achieve revenue targets. Role Outline & Responsibilities Prospecting and Lead Generation Research and identify target companies and decision-makers clients across target sectors, including Banking, Insurance, Retail, Automotive, Travel, Logistics, Telco, Media, Retail, and FMCG. Build and maintain a list of potential leads using tools like LinkedIn, sales prospecting platforms (e.g., Sales Navigator, ZoomInfo), and CRM databases. Qualify leads to ensure they align with the company's target audience and needs. Outreach Initiate contact with potential clients through calls, emails, and LinkedIn messages to uncover their business needs and challenges. Manages virtually (by phone, e-mail, or social media) a set of assigned or acquired accounts (suspects; not in sales engagement nor current clients) to spur interest and create a lead opportunity. Craft personalised and compelling outreach messages tailored to each prospect's industry, role, and potential pain points. Effectively communicate Teleperformance's value proposition, highlighting key solutions tailored to prospects organisation's business challenges and requirements. Follow-Up and Nurturing Follow up consistently with leads who don't respond initially, utilising multi-channel communication strategies. Nurture prospects by providing relevant resources (e.g., case studies, whitepapers) to build interest. Appointment Setting Schedule discovery calls or meetings between the prospect and the sales team. Confirm meeting details, including timing and agenda, while ensuring prospects are adequately briefed. Data Management Keep the CRM (e.g., Salesforce, HubSpot) updated with lead information, outreach activities, and interactions. Track and report key metrics such as response rates, conversion rates, and meetings scheduled. Market and Industry Research Stay informed about industry trends, competitor offerings, and market changes to tailor outreach effectively, working with the Marketing team to identify new sales opportunities and potential market segments. Understand the prospect's business challenges and goals to position the company's solution effectively. Stay updated on industry trends and competitor activities to better position Teleperformance's offerings. Collaboration Work closely with account executives and the broader sales team to align on strategies and handoff of qualified leads. Provide actionable insights from prospect interactions to inform sales strategies. Continuous Improvement Analyse the effectiveness of outreach campaigns and refine approaches based on performance metrics. Continuously improve communication, objection-handling, and personalization skills through training and self-learning. Key Requirements Previous experience in sourcing and developing Enterprise-scale deals is essential for this role. Degree in Business, Sales, or a related field (preferred but not essential). 1-2 years of experience in B2BSales, Business Development, or a similar client-facing role, with a focus on prospecting and lead generation. Experience in BPO, CX management, or a related field is a strong advantage. Strong communication and interpersonal skills with a persuasive and professional demeanour. Proven ability to generate, qualify, and progress leads within a sales framework. Experience with CRM tools (e.g., Salesforce, HubSpot) and sales prospecting platforms (e.g., Sales Navigator, ZoomInfo). Goal-oriented, with a proven ability to meet or exceed sales targets. Ability to execute structured outreach campaigns with a limited amount
Manpower UK Ltd
Newcastle Upon Tyne, Tyne And Wear
Business Development & Relationship Manager - Newcastle Manpower are exclusively working with a prestigious client in Newcastle who are looking for a Business Development & Relationship Manager to engage on a project until July and potentially longer. This position will suit somebody who is a confident sales professional, happy to promote services to Executives and Business Leaders while valuing excellent Customer Service and having an analytical mindset. Applicants will ideally have Education and/ or Apprenticeship experience. This position is available to start ASAP so we encourage applications without delay. Job Responsibilities Identify and develop new business opportunities to expand the company's client base within the city region and beyond. Build and maintain strong, long-lasting relationships with existing clients, ensuring high levels of customer satisfaction and retention. Develop and implement strategic plans to achieve sales targets and maximise revenue growth. Conduct market research to identify emerging trends, competitor activities, and potential areas for expansion. Collaborate with internal teams to tailor solutions that meet client needs and enhance service delivery. Prepare and deliver compelling presentations and proposals to prospective clients. Negotiate contracts and agreements, ensuring favourable terms for both the company and clients. Maintain accurate records of sales activities, pipeline, and client interactions using CRM systems. Represent the company at industry events, networking functions, and conferences to enhance brand visibility. Required Skills & Qualifications Proven experience in business development, sales, or client relationship management within a professional services environment. Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Strong negotiation and presentation skills, capable of closing deals effectively. Self-motivated with a proactive approach to identifying opportunities and overcoming challenges. Experience using CRM software and other sales tools to manage pipelines and client data. Relevant qualifications such as a degree in Business, Marketing, or related fields are preferred. Knowledge of the Apprenticeships sector and local market dynamics in Newcastle is advantageous. Ability to work independently and as part of a team, demonstrating adaptability and resilience. Take the Next Step in Your Career If you are a driven professional with a passion for building relationships and expanding business opportunities, we want to hear from you. Apply today to join a forward-thinking organisation committed to your professional growth and success.
May 02, 2026
Seasonal
Business Development & Relationship Manager - Newcastle Manpower are exclusively working with a prestigious client in Newcastle who are looking for a Business Development & Relationship Manager to engage on a project until July and potentially longer. This position will suit somebody who is a confident sales professional, happy to promote services to Executives and Business Leaders while valuing excellent Customer Service and having an analytical mindset. Applicants will ideally have Education and/ or Apprenticeship experience. This position is available to start ASAP so we encourage applications without delay. Job Responsibilities Identify and develop new business opportunities to expand the company's client base within the city region and beyond. Build and maintain strong, long-lasting relationships with existing clients, ensuring high levels of customer satisfaction and retention. Develop and implement strategic plans to achieve sales targets and maximise revenue growth. Conduct market research to identify emerging trends, competitor activities, and potential areas for expansion. Collaborate with internal teams to tailor solutions that meet client needs and enhance service delivery. Prepare and deliver compelling presentations and proposals to prospective clients. Negotiate contracts and agreements, ensuring favourable terms for both the company and clients. Maintain accurate records of sales activities, pipeline, and client interactions using CRM systems. Represent the company at industry events, networking functions, and conferences to enhance brand visibility. Required Skills & Qualifications Proven experience in business development, sales, or client relationship management within a professional services environment. Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Strong negotiation and presentation skills, capable of closing deals effectively. Self-motivated with a proactive approach to identifying opportunities and overcoming challenges. Experience using CRM software and other sales tools to manage pipelines and client data. Relevant qualifications such as a degree in Business, Marketing, or related fields are preferred. Knowledge of the Apprenticeships sector and local market dynamics in Newcastle is advantageous. Ability to work independently and as part of a team, demonstrating adaptability and resilience. Take the Next Step in Your Career If you are a driven professional with a passion for building relationships and expanding business opportunities, we want to hear from you. Apply today to join a forward-thinking organisation committed to your professional growth and success.
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
May 02, 2026
Full time
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
Category Insight Executive Location Pay Hours Days of Week working Permanent Introduction Acorn by Synergie is recruiting for a Category Insight Executive to join our client, a leading UK food manufacturing business in order to support one of the UK's largest grocery retailers. This is a fantastic opportunity for someone looking to develop a career in category, insights, and commercial strategy, with direct exposure to a major retail account and the chance to influence real business decisions. please dont change the words Key Duties: Analyse sales, EPOS and market data to identify trends and opportunities. Deliver category insights to support ranging, pricing, promotions and NPD. Monitor consumer behaviour and market trends using tools such as Kantar/Nielsen. Support the development of category strategies to drive growth. Conduct store visits and competitor analysis to benchmark performance. Work cross-functionally to support commercial and product initiatives. Build strong relationships with internal teams and external retail partners. Requirements: Strong analytical mindset with the ability to interpret and present data clearly. Confident communicator with good stakeholder engagement skills. Highly organised with the ability to manage multiple priorities. Proficient in Excel and Microsoft Office. Experience in FMCG, retail, insights or analytical roles (desirable, not essential). Exposure to Kantar, Nielsen or EPOS data (advantageous). Full UK driving licence (essential). What We Offer: Competitive salary and benefits package. Hybrid/flexible working. Career development and progression opportunities. Exposure to major UK retail customers. Collaborative and fast-paced working environment. Interested? Apply now! Acorn by Synergie acts as an employment agency for permanent recruitment.
May 02, 2026
Full time
Category Insight Executive Location Pay Hours Days of Week working Permanent Introduction Acorn by Synergie is recruiting for a Category Insight Executive to join our client, a leading UK food manufacturing business in order to support one of the UK's largest grocery retailers. This is a fantastic opportunity for someone looking to develop a career in category, insights, and commercial strategy, with direct exposure to a major retail account and the chance to influence real business decisions. please dont change the words Key Duties: Analyse sales, EPOS and market data to identify trends and opportunities. Deliver category insights to support ranging, pricing, promotions and NPD. Monitor consumer behaviour and market trends using tools such as Kantar/Nielsen. Support the development of category strategies to drive growth. Conduct store visits and competitor analysis to benchmark performance. Work cross-functionally to support commercial and product initiatives. Build strong relationships with internal teams and external retail partners. Requirements: Strong analytical mindset with the ability to interpret and present data clearly. Confident communicator with good stakeholder engagement skills. Highly organised with the ability to manage multiple priorities. Proficient in Excel and Microsoft Office. Experience in FMCG, retail, insights or analytical roles (desirable, not essential). Exposure to Kantar, Nielsen or EPOS data (advantageous). Full UK driving licence (essential). What We Offer: Competitive salary and benefits package. Hybrid/flexible working. Career development and progression opportunities. Exposure to major UK retail customers. Collaborative and fast-paced working environment. Interested? Apply now! Acorn by Synergie acts as an employment agency for permanent recruitment.
Vacancy No 5506 REGIONAL SALES EXECUTIVE - TIMBER - NORTH /WEST ENGLAND Vacancy Description Are you looking for your next opportunity in the Timber sector? The Company Our Client is one of the UK's leading Timber Merchants and a leading supplier of Timber & Timber Products. They are a recognized supplier to existing sectors including Joinery Companies, Merchants, High End Fit Out Companies, Shopfitters and Manufacturers. The company is known for their extensive Timber range of High end Timber & Timber Products. My client offers a variety of benefits and opportunities for career development. As a company they put an emphasis on employee well-being, if you are looking to join a company that could offer you a fantastic career path, then this opportunity could be for you. The Role as REGIONAL SALES EXECUTIVE As REGIONAL SALES EXECUTIVE you will be proactively selling Timber & Timber Products to both existing customers and new. You will liaise with suppliers and negotiate prices with clients on behalf of the company. The role is largely field based, you will be responsible for full account management for key accounts while actively sourcing and winning new business. You will be responsible for representing the image of the company and provide excellent customer service. Key Responsibilities as REGIONAL SALES EXECUTIVE Establish, manage and maintain relationships with current and target customers. Arrange and attend client and customer meetings. Proactively identify opportunities to increase your client base. Provide comprehensive updates of the company, products and services to clients. Attend industry events as required. Stay updated on current market and industry trends, competitor activity, and leading customer strategies. Quoting and costing customer requirements. Ensure high customer service standards are met at all times. Perform any other ad hoc duties that may arise. Skills and Experience Required REGIONAL SALES EXECUTIVE Proven experience in construction products sales ideally Timber. Customer service experience in a sales environment. Excellent communication skills. Ability to confidently communicate over the phone and face to face. Outstanding listening and verbal communication skills, with the ability to identify customer issues or requests. Ability to thrive in a sales environment. Motivated and driven to achieve Sales targets. Strong IT skills. Fantastic opportunity to grow and develop your career by joining a leading Timber Distributor that is renowned for their high-quality Timber & Timber Products. Location/Area NORTH / WEST ENGLAND Salary Excellent Salary Package Package Car, Company Bonus Scheme, Career Development Opportunities and Pension
May 01, 2026
Full time
Vacancy No 5506 REGIONAL SALES EXECUTIVE - TIMBER - NORTH /WEST ENGLAND Vacancy Description Are you looking for your next opportunity in the Timber sector? The Company Our Client is one of the UK's leading Timber Merchants and a leading supplier of Timber & Timber Products. They are a recognized supplier to existing sectors including Joinery Companies, Merchants, High End Fit Out Companies, Shopfitters and Manufacturers. The company is known for their extensive Timber range of High end Timber & Timber Products. My client offers a variety of benefits and opportunities for career development. As a company they put an emphasis on employee well-being, if you are looking to join a company that could offer you a fantastic career path, then this opportunity could be for you. The Role as REGIONAL SALES EXECUTIVE As REGIONAL SALES EXECUTIVE you will be proactively selling Timber & Timber Products to both existing customers and new. You will liaise with suppliers and negotiate prices with clients on behalf of the company. The role is largely field based, you will be responsible for full account management for key accounts while actively sourcing and winning new business. You will be responsible for representing the image of the company and provide excellent customer service. Key Responsibilities as REGIONAL SALES EXECUTIVE Establish, manage and maintain relationships with current and target customers. Arrange and attend client and customer meetings. Proactively identify opportunities to increase your client base. Provide comprehensive updates of the company, products and services to clients. Attend industry events as required. Stay updated on current market and industry trends, competitor activity, and leading customer strategies. Quoting and costing customer requirements. Ensure high customer service standards are met at all times. Perform any other ad hoc duties that may arise. Skills and Experience Required REGIONAL SALES EXECUTIVE Proven experience in construction products sales ideally Timber. Customer service experience in a sales environment. Excellent communication skills. Ability to confidently communicate over the phone and face to face. Outstanding listening and verbal communication skills, with the ability to identify customer issues or requests. Ability to thrive in a sales environment. Motivated and driven to achieve Sales targets. Strong IT skills. Fantastic opportunity to grow and develop your career by joining a leading Timber Distributor that is renowned for their high-quality Timber & Timber Products. Location/Area NORTH / WEST ENGLAND Salary Excellent Salary Package Package Car, Company Bonus Scheme, Career Development Opportunities and Pension
Ready for a career with Toyota? (The world's car brand). Exciting new opportunity for a Vehicle Sales Executive to join our Toyota team. We re committed to providing our employees with a great experience when they re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice. The Role at a Glance: Automotive Sales Executive Newquay, TR8 5AY £20,000 - £45,000 OTE Plus Benefits Including Pension, Customer Satisfaction Bonus, On Going Training and Development and More Full Time - Permanent Culture: Passionate, Enthusiastic, Team Development Focussed Company: One of the World s Biggest Car Manufacturers Your Background / Skills : Sales, Customer Service, Great Communication, Team Player. Sectors: Sales, Customer Service, Vehicles / Automotive Who are we? Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs. At Parklands Toyota Cornwall we have been awarded a Silver Accredited Reward for being the best employer in town from Toyota GB. Our vision is to look after everyone within the business as family and to be at the heart of the community, our customers and staff always come first. Joining us as a Sales Executive offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry s best talent. Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner! The Sales Executive Role: As a Sales Executive, you will be highly skilled at discovering customer needs and matching those with the right product. You ll likely be someone who has previously worked in a similar role, as an automotive sales executive or retail executive, demonstrating your ability to deliver great customer experiences. You ll get a buzz from personal interaction, listening and adapting, and guiding the customer towards the best choice for them. You ll be ready to apply your in-depth product knowledge to build the closest possible match between product and customer. As a Sales Executive with Parklands Toyota you ll be proud to represent Toyota, and you ll get great satisfaction from turning showroom visitors into loyal customers. Key Responsibilities: • Listening and talking to customers, to uncover their needs and build trust and rapport • Being curious to learn and become fluent in Toyota s products and services in order to use knowledge appropriately in your sales conversations • Matching customers to products and maximising opportunities through features and add-ons to suit • Guiding customers, advising them and adapt to their approach and buying strategy whilst demonstrating the most suitable options • Encouraging customers to experience the product through test drives • Ensuring customer issues are resolved along the customer journey • Maximising opportunities for sales leads via multiple channels, following up calls, responding to enquiries, walk-in customers and online queries • Willingly learn and show an openness to change, new processes and new ideas • Collaborating with colleagues across the business, providing a seamless service • Representing the Toyota brand and values, proudly serving as an ambassador for its network About You: • Good level of general education - at least GCSE English and Maths and ideally A Levels or equivalent qualification • Good IT skills, (MS Word, PowerPoint and Excel) and social media skills • Previous work experience within a retail, automotive or similar sales environment • Interests that support your work life balance • A full UK driving licence • Eligibility to work in the UK • Flexible to work hours required to carry out the role effectively and travel to the Toyota training sessions • Professional with a smart personal appearance • High standards of verbal and written communication What s on Offer: • Competitive market salary • Sales Related Commission • Customer Satisfaction Bonus • Potential OTE £45,000 • Contributory Pension scheme • Training and on-going development with the Award-Winning Toyota Academy • Access To Car Benefit Solutions Vehicle • Opportunity for career progression • On Site Parking Ready to join the largest car company in the world? Sounds like a good fit? Apply here for a fast-track path to the Hiring Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
May 01, 2026
Full time
Ready for a career with Toyota? (The world's car brand). Exciting new opportunity for a Vehicle Sales Executive to join our Toyota team. We re committed to providing our employees with a great experience when they re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice. The Role at a Glance: Automotive Sales Executive Newquay, TR8 5AY £20,000 - £45,000 OTE Plus Benefits Including Pension, Customer Satisfaction Bonus, On Going Training and Development and More Full Time - Permanent Culture: Passionate, Enthusiastic, Team Development Focussed Company: One of the World s Biggest Car Manufacturers Your Background / Skills : Sales, Customer Service, Great Communication, Team Player. Sectors: Sales, Customer Service, Vehicles / Automotive Who are we? Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs. At Parklands Toyota Cornwall we have been awarded a Silver Accredited Reward for being the best employer in town from Toyota GB. Our vision is to look after everyone within the business as family and to be at the heart of the community, our customers and staff always come first. Joining us as a Sales Executive offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry s best talent. Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner! The Sales Executive Role: As a Sales Executive, you will be highly skilled at discovering customer needs and matching those with the right product. You ll likely be someone who has previously worked in a similar role, as an automotive sales executive or retail executive, demonstrating your ability to deliver great customer experiences. You ll get a buzz from personal interaction, listening and adapting, and guiding the customer towards the best choice for them. You ll be ready to apply your in-depth product knowledge to build the closest possible match between product and customer. As a Sales Executive with Parklands Toyota you ll be proud to represent Toyota, and you ll get great satisfaction from turning showroom visitors into loyal customers. Key Responsibilities: • Listening and talking to customers, to uncover their needs and build trust and rapport • Being curious to learn and become fluent in Toyota s products and services in order to use knowledge appropriately in your sales conversations • Matching customers to products and maximising opportunities through features and add-ons to suit • Guiding customers, advising them and adapt to their approach and buying strategy whilst demonstrating the most suitable options • Encouraging customers to experience the product through test drives • Ensuring customer issues are resolved along the customer journey • Maximising opportunities for sales leads via multiple channels, following up calls, responding to enquiries, walk-in customers and online queries • Willingly learn and show an openness to change, new processes and new ideas • Collaborating with colleagues across the business, providing a seamless service • Representing the Toyota brand and values, proudly serving as an ambassador for its network About You: • Good level of general education - at least GCSE English and Maths and ideally A Levels or equivalent qualification • Good IT skills, (MS Word, PowerPoint and Excel) and social media skills • Previous work experience within a retail, automotive or similar sales environment • Interests that support your work life balance • A full UK driving licence • Eligibility to work in the UK • Flexible to work hours required to carry out the role effectively and travel to the Toyota training sessions • Professional with a smart personal appearance • High standards of verbal and written communication What s on Offer: • Competitive market salary • Sales Related Commission • Customer Satisfaction Bonus • Potential OTE £45,000 • Contributory Pension scheme • Training and on-going development with the Award-Winning Toyota Academy • Access To Car Benefit Solutions Vehicle • Opportunity for career progression • On Site Parking Ready to join the largest car company in the world? Sounds like a good fit? Apply here for a fast-track path to the Hiring Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department. This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises! Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis. Customer Service Advisor Working Hours: Monday to Friday 8:00am - 5:30pm Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period. Free Parking available Impressive client premises and facilities Full time office based Salary: £12.95 per hour - salary progression route Responsibilities will include: Inbound & outbound calls to customers and Internal Branches. Processing customer's website placed product orders Processing internal Branch placed product orders Communicating with customers via on-line chat & e-mail communications Tracking orders and liaising with all courier networks, dealing with returns Problem solving as and when required Assisting customers when using business website, placing orders etc. offering support General office / customer service duties and administrative tasks Skills, Knowledge, Qualification & Experience: Computer literate Previous experience in an office-based Customer Services environment is essential. Customer telephone & email experience would be preferred. Good communication skills. Strong work ethic and able to use own initiative. Enjoy working with people and be able to work as part of a busy customer service team. Full training will be provided internally on our client's own in-house computer systems Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
May 01, 2026
Full time
A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department. This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises! Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis. Customer Service Advisor Working Hours: Monday to Friday 8:00am - 5:30pm Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period. Free Parking available Impressive client premises and facilities Full time office based Salary: £12.95 per hour - salary progression route Responsibilities will include: Inbound & outbound calls to customers and Internal Branches. Processing customer's website placed product orders Processing internal Branch placed product orders Communicating with customers via on-line chat & e-mail communications Tracking orders and liaising with all courier networks, dealing with returns Problem solving as and when required Assisting customers when using business website, placing orders etc. offering support General office / customer service duties and administrative tasks Skills, Knowledge, Qualification & Experience: Computer literate Previous experience in an office-based Customer Services environment is essential. Customer telephone & email experience would be preferred. Good communication skills. Strong work ethic and able to use own initiative. Enjoy working with people and be able to work as part of a busy customer service team. Full training will be provided internally on our client's own in-house computer systems Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude. Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted. SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT's Privacy Policy for details on how we manage your data.
Are you passionate about delivering exceptional customer service and shaping a positive homebuying journey? Elvet Recruitment is proud to be partnering with a respected housebuilder to recruit a Sales Manager for the North East region . This is a dynamic, influential role where you will lead a dedicated and high-performing team, maximising revenue opportunities while working collaboratively with the regional sales leadership, Head of Sales/Sales Director, and wider regional functions. Together, you will drive operational performance and deliver an exceptional customer experience that supports the region s business plan and future growth. Their homes are thoughtfully designed to suit a wide range of buyers from first-time homeowners and growing families to downsizers and investors. As a Field Sales Executive, your commitment to outstanding service will be essential in building lasting customer relationships and achieving your sales goals. You ll also benefit from ongoing professional development and training to support your success and long-term career progression. What You ll Be Doing: Producing and updating weekly sales reports Ensuring sales staff progress reservations through to exchange and completion Responding to enquiries raised by solicitors Managing the Sales Administrator Liaising with the construction team regarding CML and move-in dates Reviewing and checking contract documentation Motivating and supporting the Sales Team Building strong relationships with estate agents and nominated solicitors Handling and resolving customer enquiries Managing the training and development of Sales Negotiators and other relevant staff Working closely with the marketing department on advertising, events, and lead feedback Attending marketing planning meetings Liaising with signage and graphics suppliers regarding site requirements Overseeing the setup of new sites What We re Looking For: Proven track record in sales and sales management, with the ability to inspire teams to achieve high sales performance and exceptional customer satisfaction Skilled in using data and insights to conduct needs analysis and inform operational strategies Strong coaching abilities to develop sales excellence and support career progression conversations Capable of managing multiple priorities in a fast-paced and dynamic environment Excellent communication and presentation skills Solid understanding of the construction industry, including the legal framework, mortgage market, and financial implications of building methods and sequences Demonstrable knowledge of the property market and competitor activity Role Information: 26 days annual leave plus bank holidays Performance-based bonus scheme Holiday purchase scheme Company pension Private medical insurance Health and wellbeing support through Healthshield Life assurance Employee share purchase plan Retail and leisure discount programme This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client. By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.
May 01, 2026
Full time
Are you passionate about delivering exceptional customer service and shaping a positive homebuying journey? Elvet Recruitment is proud to be partnering with a respected housebuilder to recruit a Sales Manager for the North East region . This is a dynamic, influential role where you will lead a dedicated and high-performing team, maximising revenue opportunities while working collaboratively with the regional sales leadership, Head of Sales/Sales Director, and wider regional functions. Together, you will drive operational performance and deliver an exceptional customer experience that supports the region s business plan and future growth. Their homes are thoughtfully designed to suit a wide range of buyers from first-time homeowners and growing families to downsizers and investors. As a Field Sales Executive, your commitment to outstanding service will be essential in building lasting customer relationships and achieving your sales goals. You ll also benefit from ongoing professional development and training to support your success and long-term career progression. What You ll Be Doing: Producing and updating weekly sales reports Ensuring sales staff progress reservations through to exchange and completion Responding to enquiries raised by solicitors Managing the Sales Administrator Liaising with the construction team regarding CML and move-in dates Reviewing and checking contract documentation Motivating and supporting the Sales Team Building strong relationships with estate agents and nominated solicitors Handling and resolving customer enquiries Managing the training and development of Sales Negotiators and other relevant staff Working closely with the marketing department on advertising, events, and lead feedback Attending marketing planning meetings Liaising with signage and graphics suppliers regarding site requirements Overseeing the setup of new sites What We re Looking For: Proven track record in sales and sales management, with the ability to inspire teams to achieve high sales performance and exceptional customer satisfaction Skilled in using data and insights to conduct needs analysis and inform operational strategies Strong coaching abilities to develop sales excellence and support career progression conversations Capable of managing multiple priorities in a fast-paced and dynamic environment Excellent communication and presentation skills Solid understanding of the construction industry, including the legal framework, mortgage market, and financial implications of building methods and sequences Demonstrable knowledge of the property market and competitor activity Role Information: 26 days annual leave plus bank holidays Performance-based bonus scheme Holiday purchase scheme Company pension Private medical insurance Health and wellbeing support through Healthshield Life assurance Employee share purchase plan Retail and leisure discount programme This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client. By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
May 01, 2026
Full time
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
Enterprise Inside Sales Manager Join a new UK team to support TP to develop opportunities with enterprise-level B2B targets L ocation: Remote or Hybrid (Flexible) Department: Business Development Reports to: Director of Market Engagement Hours: Full time (37.5 hours per week) Role Overview With a focus on building a rich pipeline of opportunities, the Enterprise Inside Sales Manager leverages various channels such as calls, emails, LinkedIn, and other prospecting tools to identify and engage potential clients for TP. Previous experience in sourcing and developing Enterprise-scale deals is essential for this role. The Enterprise Inside Sales Manager is responsible for conducting in-depth research to target ideal customer profiles, crafting personalised outreach messages, and prequalifying leads by understanding their needs and pain points. By nurturing relationships and coordinating initial meetings, the Enterprise Inside Sales Manager plays a critical role in driving the early stages of the sales process and ensuring a seamless handoff to the account executives. This new role will be critical in helping TP expand its client base and achieve revenue targets. Role Outline & Responsibilities Prospecting and Lead Generation Research and identify target companies and decision-makers clients across target sectors, including Banking, Insurance, Retail, Automotive, Travel, Logistics, Telco, Media, Retail, and FMCG. Build and maintain a list of potential leads using tools like LinkedIn, sales prospecting platforms (e.g., Sales Navigator, ZoomInfo), and CRM databases. Qualify leads to ensure they align with the company's target audience and needs. Outreach Initiate contact with potential clients through calls, emails, and LinkedIn messages to uncover their business needs and challenges. Manages virtually (by phone, e-mail, or social media) a set of assigned or acquired accounts (suspects; not in sales engagement nor current clients) to spur interest and create a lead opportunity. Craft personalised and compelling outreach messages tailored to each prospect's industry, role, and potential pain points. Effectively communicate Teleperformance's value proposition, highlighting key solutions tailored to prospects organisation's business challenges and requirements. Follow-Up and Nurturing Follow up consistently with leads who don't respond initially, utilising multi-channel communication strategies. Nurture prospects by providing relevant resources (e.g., case studies, whitepapers) to build interest. Appointment Setting Schedule discovery calls or meetings between the prospect and the sales team. Confirm meeting details, including timing and agenda, while ensuring prospects are adequately briefed. Data Management Keep the CRM (e.g., Salesforce, HubSpot) updated with lead information, outreach activities, and interactions. Track and report key metrics such as response rates, conversion rates, and meetings scheduled. Market and Industry Research Stay informed about industry trends, competitor offerings, and market changes to tailor outreach effectively, working with the Marketing team to identify new sales opportunities and potential market segments. Understand the prospect's business challenges and goals to position the company's solution effectively. Stay updated on industry trends and competitor activities to better position Teleperformance's offerings. Collaboration Work closely with account executives and the broader sales team to align on strategies and handoff of qualified leads. Provide actionable insights from prospect interactions to inform sales strategies. Continuous Improvement Analyse the effectiveness of outreach campaigns and refine approaches based on performance metrics. Continuously improve communication, objection-handling, and personalization skills through training and self-learning. Key Requirements Previous experience in sourcing and developing Enterprise-scale deals is essential for this role. Degree in Business, Sales, or a related field (preferred but not essential). 1-2 years of experience in B2BSales, Business Development, or a similar client-facing role, with a focus on prospecting and lead generation. Experience in BPO, CX management, or a related field is a strong advantage. Strong communication and interpersonal skills with a persuasive and professional demeanour. Proven ability to generate, qualify, and progress leads within a sales framework. Experience with CRM tools (e.g., Salesforce, HubSpot) and sales prospecting platforms (e.g., Sales Navigator, ZoomInfo). Goal-oriented, with a proven ability to meet or exceed sales targets. Ability to execute structured outreach campaigns with a limited amount
May 01, 2026
Full time
Enterprise Inside Sales Manager Join a new UK team to support TP to develop opportunities with enterprise-level B2B targets L ocation: Remote or Hybrid (Flexible) Department: Business Development Reports to: Director of Market Engagement Hours: Full time (37.5 hours per week) Role Overview With a focus on building a rich pipeline of opportunities, the Enterprise Inside Sales Manager leverages various channels such as calls, emails, LinkedIn, and other prospecting tools to identify and engage potential clients for TP. Previous experience in sourcing and developing Enterprise-scale deals is essential for this role. The Enterprise Inside Sales Manager is responsible for conducting in-depth research to target ideal customer profiles, crafting personalised outreach messages, and prequalifying leads by understanding their needs and pain points. By nurturing relationships and coordinating initial meetings, the Enterprise Inside Sales Manager plays a critical role in driving the early stages of the sales process and ensuring a seamless handoff to the account executives. This new role will be critical in helping TP expand its client base and achieve revenue targets. Role Outline & Responsibilities Prospecting and Lead Generation Research and identify target companies and decision-makers clients across target sectors, including Banking, Insurance, Retail, Automotive, Travel, Logistics, Telco, Media, Retail, and FMCG. Build and maintain a list of potential leads using tools like LinkedIn, sales prospecting platforms (e.g., Sales Navigator, ZoomInfo), and CRM databases. Qualify leads to ensure they align with the company's target audience and needs. Outreach Initiate contact with potential clients through calls, emails, and LinkedIn messages to uncover their business needs and challenges. Manages virtually (by phone, e-mail, or social media) a set of assigned or acquired accounts (suspects; not in sales engagement nor current clients) to spur interest and create a lead opportunity. Craft personalised and compelling outreach messages tailored to each prospect's industry, role, and potential pain points. Effectively communicate Teleperformance's value proposition, highlighting key solutions tailored to prospects organisation's business challenges and requirements. Follow-Up and Nurturing Follow up consistently with leads who don't respond initially, utilising multi-channel communication strategies. Nurture prospects by providing relevant resources (e.g., case studies, whitepapers) to build interest. Appointment Setting Schedule discovery calls or meetings between the prospect and the sales team. Confirm meeting details, including timing and agenda, while ensuring prospects are adequately briefed. Data Management Keep the CRM (e.g., Salesforce, HubSpot) updated with lead information, outreach activities, and interactions. Track and report key metrics such as response rates, conversion rates, and meetings scheduled. Market and Industry Research Stay informed about industry trends, competitor offerings, and market changes to tailor outreach effectively, working with the Marketing team to identify new sales opportunities and potential market segments. Understand the prospect's business challenges and goals to position the company's solution effectively. Stay updated on industry trends and competitor activities to better position Teleperformance's offerings. Collaboration Work closely with account executives and the broader sales team to align on strategies and handoff of qualified leads. Provide actionable insights from prospect interactions to inform sales strategies. Continuous Improvement Analyse the effectiveness of outreach campaigns and refine approaches based on performance metrics. Continuously improve communication, objection-handling, and personalization skills through training and self-learning. Key Requirements Previous experience in sourcing and developing Enterprise-scale deals is essential for this role. Degree in Business, Sales, or a related field (preferred but not essential). 1-2 years of experience in B2BSales, Business Development, or a similar client-facing role, with a focus on prospecting and lead generation. Experience in BPO, CX management, or a related field is a strong advantage. Strong communication and interpersonal skills with a persuasive and professional demeanour. Proven ability to generate, qualify, and progress leads within a sales framework. Experience with CRM tools (e.g., Salesforce, HubSpot) and sales prospecting platforms (e.g., Sales Navigator, ZoomInfo). Goal-oriented, with a proven ability to meet or exceed sales targets. Ability to execute structured outreach campaigns with a limited amount
