We are looking for an experienced senior holiday home sales executive to join the team at a beautiful holiday park in North Wales. This role would suit someone looking to step into a more senior, stand alone sales role with more control over sales targets. The individual will be responsible for achieving a pre-determined holiday home sales target through their drive to generate leads, building relationships with potential new owners by consistently following through on all enquiries and identifying potential upgrades with existing owners. Key Responsibilities/Duties: To sell holiday homes, deal with all sales enquiries in a friendly and efficient manner Develop a deep understanding of all products and services in order to advocate the correct solutions for each individual customer. To be aware of all costs involved in a transaction, so that a high level of profitability can be maintained. To be aware of market trends and to be able to adapt to maintain sales targets To develop new marketing ideas or strategies to arouse a high level of interest within our customer lead bank and also for new customers To provide a telesales service to existing lead bank customers to generate more sales and interest Provide a high level of customer service to our current Owners, keeping them informed of changes on the Park Being responsible for caravan warranty claims with the relevant manufacturers Key Requirements: To have a friendly and outgoing personality Demonstrate high levels of integrity and credibility at all times. To have excellent communication skills and the ability to converse with all customers Good computer knowledge is preferred Good telesales skills with a high level of knowledge of your product To be a good team player that can operate in a fast thinking environment Good influencing skills, required when dealing with customers To be an organised and planned individual To deal with and advise customers on financial matters that may be of a sensitive nature If you are looking for a Senior Holiday Home Sales role or a Selling Sales Manager role, please apply today.
May 08, 2026
Full time
We are looking for an experienced senior holiday home sales executive to join the team at a beautiful holiday park in North Wales. This role would suit someone looking to step into a more senior, stand alone sales role with more control over sales targets. The individual will be responsible for achieving a pre-determined holiday home sales target through their drive to generate leads, building relationships with potential new owners by consistently following through on all enquiries and identifying potential upgrades with existing owners. Key Responsibilities/Duties: To sell holiday homes, deal with all sales enquiries in a friendly and efficient manner Develop a deep understanding of all products and services in order to advocate the correct solutions for each individual customer. To be aware of all costs involved in a transaction, so that a high level of profitability can be maintained. To be aware of market trends and to be able to adapt to maintain sales targets To develop new marketing ideas or strategies to arouse a high level of interest within our customer lead bank and also for new customers To provide a telesales service to existing lead bank customers to generate more sales and interest Provide a high level of customer service to our current Owners, keeping them informed of changes on the Park Being responsible for caravan warranty claims with the relevant manufacturers Key Requirements: To have a friendly and outgoing personality Demonstrate high levels of integrity and credibility at all times. To have excellent communication skills and the ability to converse with all customers Good computer knowledge is preferred Good telesales skills with a high level of knowledge of your product To be a good team player that can operate in a fast thinking environment Good influencing skills, required when dealing with customers To be an organised and planned individual To deal with and advise customers on financial matters that may be of a sensitive nature If you are looking for a Senior Holiday Home Sales role or a Selling Sales Manager role, please apply today.
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
May 08, 2026
Full time
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
May 08, 2026
Full time
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Costain are working with Thames Water on a variety of water and wastewater projects and have fantastic opportunities for individuals to join our growing AMP8 delivery team, working predominantly across the Thames Valley and Thames South regions. There is a mix of projects ranging from smaller capital maintenance to large civil new build schemes. At Costain, we believe diverse perspectives drive innovation. Ifyou'repassionate about making a positive impact and think you can bring value to our team,we'dlove to hear from you-even if youdon'ttick every box. Your unique skills and experiences could be exactly what we need. Locations we are recruiting in include: Camberley, Hertfordshire & Essex Responsibilities Key Responsibilities Undertaking the efficient and effective management and issuing of accurate, timely and compliant notices and correspondence. Ensuring contractual and commercial risks and opportunities are identified to the Contract Leader Preparation and agreement of applications for payment or the assessment & preparation of payment certificates Maintaining registers of variations, delay, extension times and claims Compliant and consistent implementation of the Company's commercial policies and procedures Assist with preparation of monthly progress valuations and claims for work completed Produce pre-Contract tender negotiations & reports where necessary Produce monthly cost reports, forecasts, and Contract Leader Reports Review value management and advise on Risk management Prepare supply chain enquiries, negotiate, administer, and finalise / close out supply chain contracts Plan and implement change management and cost control. Maintaining awareness of the different construction contracts in current use Ensure all health, safety and environmental risk situations are brought to the attention of Contract Leader / Project Manager Qualifications Demonstrable financial and commercial acumen. Practical approach, logical thought process and a methodical way of working. Extensive experience of setting up and/or operating office management systems including filing systems and document control and distribution. Extensive experience of technical minute taking at contractual meetings and able to demonstrate the ability to collate information, prepare reports, payment certificates and interim financial reports and closeout reports. Extensive experience of drafting effective contractual correspondence and the facilitation of collaborative solutions Proven negotiating and team-working skills with the ability to motivate and lead a team Strong analytical skills Demonstrable legal, contractual and construction knowledge Confidence and ability to assert influence Holds an RICS / CICES accredited degree About Us Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do. Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase. We do share individual feedback following an interview. A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website: Costain are working with Thames Water on a variety of water and wastewater projects and have fantastic opportunities for individuals to join our growing AMP7 delivery team, working predominantly across the Thames Valley and Thames South regions. There is a mix of projects ranging from smaller capital maintenance to large civil new build schemes.
May 08, 2026
Full time
Costain are working with Thames Water on a variety of water and wastewater projects and have fantastic opportunities for individuals to join our growing AMP8 delivery team, working predominantly across the Thames Valley and Thames South regions. There is a mix of projects ranging from smaller capital maintenance to large civil new build schemes. At Costain, we believe diverse perspectives drive innovation. Ifyou'repassionate about making a positive impact and think you can bring value to our team,we'dlove to hear from you-even if youdon'ttick every box. Your unique skills and experiences could be exactly what we need. Locations we are recruiting in include: Camberley, Hertfordshire & Essex Responsibilities Key Responsibilities Undertaking the efficient and effective management and issuing of accurate, timely and compliant notices and correspondence. Ensuring contractual and commercial risks and opportunities are identified to the Contract Leader Preparation and agreement of applications for payment or the assessment & preparation of payment certificates Maintaining registers of variations, delay, extension times and claims Compliant and consistent implementation of the Company's commercial policies and procedures Assist with preparation of monthly progress valuations and claims for work completed Produce pre-Contract tender negotiations & reports where necessary Produce monthly cost reports, forecasts, and Contract Leader Reports Review value management and advise on Risk management Prepare supply chain enquiries, negotiate, administer, and finalise / close out supply chain contracts Plan and implement change management and cost control. Maintaining awareness of the different construction contracts in current use Ensure all health, safety and environmental risk situations are brought to the attention of Contract Leader / Project Manager Qualifications Demonstrable financial and commercial acumen. Practical approach, logical thought process and a methodical way of working. Extensive experience of setting up and/or operating office management systems including filing systems and document control and distribution. Extensive experience of technical minute taking at contractual meetings and able to demonstrate the ability to collate information, prepare reports, payment certificates and interim financial reports and closeout reports. Extensive experience of drafting effective contractual correspondence and the facilitation of collaborative solutions Proven negotiating and team-working skills with the ability to motivate and lead a team Strong analytical skills Demonstrable legal, contractual and construction knowledge Confidence and ability to assert influence Holds an RICS / CICES accredited degree About Us Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do. Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase. We do share individual feedback following an interview. A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website: Costain are working with Thames Water on a variety of water and wastewater projects and have fantastic opportunities for individuals to join our growing AMP7 delivery team, working predominantly across the Thames Valley and Thames South regions. There is a mix of projects ranging from smaller capital maintenance to large civil new build schemes.
Job Description Senior Contracts Manager The Senior Contracts Manager will be responsible to manage SP&S deals from a contracting and commercial perspective throughout the deal lifecycle, ensuring compliance with contract commitments and commercial risk assessment during all phases. In this role they negotiate contract terms and conditions, provide commercial and contractual leadership and direction throughout the entire deal life cycle and develop practical and innovative ways to identify & mitigate contract risk. Partner the best The Senior Contracts Manager will be responsible for: Developing & negotiating detailed contractual agreements with customers, and leading cross functional teams in the contract negotiation, contributing to define the overall deal strategy. Supporting the bid teams in proposal development, risk management (including deal risk and governance adherence - deal reviews, etc.), scope definition, pricing and incentives, customer communications and issue resolution. Managing all commercial and contractual related aspects of a project during the execution phase, including but not limited to commercial arrangements, Variation Orders, contract negotiation, amendments, adherence to contract requirements, etc. Ensuring compliance with the project specific contractual administration requirements (establish and maintain the project variation control system, managing the invoicing process, etc.). Providing advice, assistance and guidance to management, project managers, engineering, sourcing and other functions on project specific contractual matters. Ensuring commercial risks are identified and managed across the project scopes of work by controlling the overall project risk and opportunity review and reporting process. Managing negotiations in line with contract requirements, including supporting the formulation and negotiation of project contractual claims and counter claims. Fuel your passion Have a Bachelor's Degree in Law/Business or related experience. Have detailed knowledge of energy contracts, terms and conditions and negotiation techniques and contracts negotiation. Strong commercial leadership skills with proven capability of working in a matrix environment and of leading by influence. Understanding of key contractual and commercial risks and areas for opportunity and ability to lead project risk review process and assessments. Negotiating Skills: To secure favorable outcomes, having the flexibility to understand and negotiate alternative contractual and commercial positions with customers (subject to approval). Strong commercial acumen and business understanding. Excellent oral and written communication skills. Effective Team player. Be willing to travel. Have a permanent work permit in UK. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. We work in hybrid model: 4 days from office and 1 day from home (remote) Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits The Baker Hughes internal title for this role is: Sales Advisor - Proposals Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
May 08, 2026
Full time
Job Description Senior Contracts Manager The Senior Contracts Manager will be responsible to manage SP&S deals from a contracting and commercial perspective throughout the deal lifecycle, ensuring compliance with contract commitments and commercial risk assessment during all phases. In this role they negotiate contract terms and conditions, provide commercial and contractual leadership and direction throughout the entire deal life cycle and develop practical and innovative ways to identify & mitigate contract risk. Partner the best The Senior Contracts Manager will be responsible for: Developing & negotiating detailed contractual agreements with customers, and leading cross functional teams in the contract negotiation, contributing to define the overall deal strategy. Supporting the bid teams in proposal development, risk management (including deal risk and governance adherence - deal reviews, etc.), scope definition, pricing and incentives, customer communications and issue resolution. Managing all commercial and contractual related aspects of a project during the execution phase, including but not limited to commercial arrangements, Variation Orders, contract negotiation, amendments, adherence to contract requirements, etc. Ensuring compliance with the project specific contractual administration requirements (establish and maintain the project variation control system, managing the invoicing process, etc.). Providing advice, assistance and guidance to management, project managers, engineering, sourcing and other functions on project specific contractual matters. Ensuring commercial risks are identified and managed across the project scopes of work by controlling the overall project risk and opportunity review and reporting process. Managing negotiations in line with contract requirements, including supporting the formulation and negotiation of project contractual claims and counter claims. Fuel your passion Have a Bachelor's Degree in Law/Business or related experience. Have detailed knowledge of energy contracts, terms and conditions and negotiation techniques and contracts negotiation. Strong commercial leadership skills with proven capability of working in a matrix environment and of leading by influence. Understanding of key contractual and commercial risks and areas for opportunity and ability to lead project risk review process and assessments. Negotiating Skills: To secure favorable outcomes, having the flexibility to understand and negotiate alternative contractual and commercial positions with customers (subject to approval). Strong commercial acumen and business understanding. Excellent oral and written communication skills. Effective Team player. Be willing to travel. Have a permanent work permit in UK. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. We work in hybrid model: 4 days from office and 1 day from home (remote) Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits The Baker Hughes internal title for this role is: Sales Advisor - Proposals Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Senior Guidewire Developer. Full time, Mon - Fri 37.5 hours per week. Flexibility, bonus scheme and many more fantastic benefits! Join the Applications team driving the Guidewire Cloud rollout across Europe. You'll design, develop, and maintain legacy systems using Guidewire and other technologies, delivering high-quality solutions within a cross-functional team. This role requires strong technical and problem-solving skills, with a focus on supporting Guidewire Policy, Billing, Digital, and related apps. You'll also mentor support teams and collaborate with Business Owners, Analysts, Testers, and the Tech Lead to deliver on strategic goals. CHALLENGED NOW AND-EXPERT NEXT. Lead Technical Strategy & Architecture Provide end-to-end technical leadership on the Guidewire platform, aligning architecture with enterprise IT strategy. Advocate for scalable, maintainable solutions that minimise custom development and maximise reuse of core capabilities. Stakeholder Influence & Governance Serve as a trusted technical advisor to business and IT, guiding decisions to maintain platform integrity and align with strategy. Promote configuration over customisation to reduce technical debt and speed up delivery. Advanced Solution Design & Development Design and build high-performance Guidewire components (PolicyCentre, BillingCentre, ClaimCentre) for longevity and extensibility. Lead by example with hands-on development of key modules and integrations. Deployment Oversight & Lifecycle Management Own the deployment strategy for Guidewire features, ensuring smooth integration across environments. Monitor system health and address performance, scalability, and reliability issues proactively. Requirements Consolidation & Platform Optimisation Work with business analysts and product owners to gather requirements and design robust, platform-aligned solutions that support future needs and long-term agility. Agile Leadership & Engineering Excellence Promote Agile practices and modern engineering across teams. Mentor developers in clean code, TDD, CI/CD, and DevOps to build a high-performing delivery culture. Quality Assurance & Technical Standards Establish and enforce coding standards, design patterns, and architecture principles. Lead code reviews and audits to uphold best practices and ensure high software quality. Innovation & Continuous Improvement Keep up with Guidewire updates, industry trends, and emerging tech. Drive innovation and continuous improvement to foster a culture of technical excellence. Essential Extensive commercial software development experience Deep expertise in Guidewire InsuranceSuite v10 (ClaimCentre, PolicyCentre, BillingCentre) configuration and customisation Experience with Guidewire Cloud migration Strong understanding of general insurance and claims processes Proven integration experience with downstream systems, including finance, payment gateways, telephony, and document management Skilled in integrating third-party data feeds into cloud platforms Experience migrating data from legacy systems to Guidewire Ability to produce clear high- and low-level design documentation Experience reconciling data between Guidewire and enterprise data warehouses Strong communication skills for working with business and technical teams Comfortable engaging directly with customers and stakeholders Familiarity with full SDLC Guidewire ACE certification Experience in Agile environments (Scrum, SAFe) Flexible and adaptable in dynamic environments Languages & Technologies GOSU, Java, XML (XSD, XPath), PCF, SQL, REST and SOAP web services Tools & Platforms Bitbucket (or similar), Jenkins or TeamCity (CI/CD), Linux CLI Desirable Skills/knowledge/experience: (As applicable) Python (tooling, reconciliation scripts) Experience with internal triage and reconciliation tools Docker, Kubernetes Monitoring tools (AppDynamics, Splunk) Cloud platforms (AWS, Azure), especially Guidewire Cloud Background in Insurance or Financial Services beyond core claims/policy Experience leading or mentoring developers or contributing to solution architecture Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We value flexibility and understand that life happens. Whether it s attending a school play or waiting for a delivery, we support a healthy balance between home and work. Our culture is built on trust, choice, and mutual respect. We re committed to fostering a diverse, equitable, and inclusive environment embracing neurodiversity and ensuring everyone has the tools and support they need to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday 10% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health & Wellbeing: Get money back on health expenses (optical, dental, physio), free flu jab vouchers, 24/7 virtual GP access, an employee assistance programme, and enhanced family-friendly policies including a £200 baby bonus. Financial & Lifestyle Benefits: Enjoy £250 towards driving lessons , an interest-free season ticket loan , cycle-to-work discounts, Wagestream for financial flexibility , and pension advice to support your retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
May 08, 2026
Full time
Senior Guidewire Developer. Full time, Mon - Fri 37.5 hours per week. Flexibility, bonus scheme and many more fantastic benefits! Join the Applications team driving the Guidewire Cloud rollout across Europe. You'll design, develop, and maintain legacy systems using Guidewire and other technologies, delivering high-quality solutions within a cross-functional team. This role requires strong technical and problem-solving skills, with a focus on supporting Guidewire Policy, Billing, Digital, and related apps. You'll also mentor support teams and collaborate with Business Owners, Analysts, Testers, and the Tech Lead to deliver on strategic goals. CHALLENGED NOW AND-EXPERT NEXT. Lead Technical Strategy & Architecture Provide end-to-end technical leadership on the Guidewire platform, aligning architecture with enterprise IT strategy. Advocate for scalable, maintainable solutions that minimise custom development and maximise reuse of core capabilities. Stakeholder Influence & Governance Serve as a trusted technical advisor to business and IT, guiding decisions to maintain platform integrity and align with strategy. Promote configuration over customisation to reduce technical debt and speed up delivery. Advanced Solution Design & Development Design and build high-performance Guidewire components (PolicyCentre, BillingCentre, ClaimCentre) for longevity and extensibility. Lead by example with hands-on development of key modules and integrations. Deployment Oversight & Lifecycle Management Own the deployment strategy for Guidewire features, ensuring smooth integration across environments. Monitor system health and address performance, scalability, and reliability issues proactively. Requirements Consolidation & Platform Optimisation Work with business analysts and product owners to gather requirements and design robust, platform-aligned solutions that support future needs and long-term agility. Agile Leadership & Engineering Excellence Promote Agile practices and modern engineering across teams. Mentor developers in clean code, TDD, CI/CD, and DevOps to build a high-performing delivery culture. Quality Assurance & Technical Standards Establish and enforce coding standards, design patterns, and architecture principles. Lead code reviews and audits to uphold best practices and ensure high software quality. Innovation & Continuous Improvement Keep up with Guidewire updates, industry trends, and emerging tech. Drive innovation and continuous improvement to foster a culture of technical excellence. Essential Extensive commercial software development experience Deep expertise in Guidewire InsuranceSuite v10 (ClaimCentre, PolicyCentre, BillingCentre) configuration and customisation Experience with Guidewire Cloud migration Strong understanding of general insurance and claims processes Proven integration experience with downstream systems, including finance, payment gateways, telephony, and document management Skilled in integrating third-party data feeds into cloud platforms Experience migrating data from legacy systems to Guidewire Ability to produce clear high- and low-level design documentation Experience reconciling data between Guidewire and enterprise data warehouses Strong communication skills for working with business and technical teams Comfortable engaging directly with customers and stakeholders Familiarity with full SDLC Guidewire ACE certification Experience in Agile environments (Scrum, SAFe) Flexible and adaptable in dynamic environments Languages & Technologies GOSU, Java, XML (XSD, XPath), PCF, SQL, REST and SOAP web services Tools & Platforms Bitbucket (or similar), Jenkins or TeamCity (CI/CD), Linux CLI Desirable Skills/knowledge/experience: (As applicable) Python (tooling, reconciliation scripts) Experience with internal triage and reconciliation tools Docker, Kubernetes Monitoring tools (AppDynamics, Splunk) Cloud platforms (AWS, Azure), especially Guidewire Cloud Background in Insurance or Financial Services beyond core claims/policy Experience leading or mentoring developers or contributing to solution architecture Why Join Us? We're committed to your growth, providing the support to excel in your current role whilst offering opportunities to step into new challenges and drive your career forward. We value flexibility and understand that life happens. Whether it s attending a school play or waiting for a delivery, we support a healthy balance between home and work. Our culture is built on trust, choice, and mutual respect. We re committed to fostering a diverse, equitable, and inclusive environment embracing neurodiversity and ensuring everyone has the tools and support they need to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday 10% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance Health & Wellbeing: Get money back on health expenses (optical, dental, physio), free flu jab vouchers, 24/7 virtual GP access, an employee assistance programme, and enhanced family-friendly policies including a £200 baby bonus. Financial & Lifestyle Benefits: Enjoy £250 towards driving lessons , an interest-free season ticket loan , cycle-to-work discounts, Wagestream for financial flexibility , and pension advice to support your retirement planning. Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
About the role We are looking for a Compliance Business Partner to join our Risk and Compliance function here at Superscript. You will play a key role in supporting the business to maintain strong regulatory standards while enabling sustainable commercial growth. You will work closely with senior stakeholders across broking, underwriting, partnerships, product, and operations, providing clear, pragmatic regulatory advice and ensuring that compliance frameworks are effectively embedded across the organisation. Reporting directly into the Fractional Compliance Leader, this role is suited to someone with between 3-6 years' experience in a compliance, risk, or regulatory role within a regulated financial services environment, ideally within an insurance broker. This is a hands on second line role, requiring strong technical knowledge of Financial Conduct Authority requirements and the ability to influence and partner with the business in a fast paced, digital insurance environment. What you'll get up to: Act as a trusted compliance advisor to business units, providing clear and practical guidance on regulatory obligations and best practice. Build strong working relationships with underwriting, partnerships, product, and claims teams to support compliant decision-making. Provide independent challenge on: Product governance and fair value assessments Distribution arrangements, including agency approvals and partner due diligence Customer journeys, communications, and customer outcome Monitor regulatory developments (e.g. FCA publications, thematic reviews, enforcement activity) and assess their impact on the business. Interpret and advise on FCA rules and guidance, including ICOBS, SYSC, and Consumer Duty. Conduct gap analysis against new or evolving regulatory requirements. Provide second line oversight and challenge on the implementation of regulatory change across the business. Support the development, implementation, and ongoing enhancement of compliance frameworks, policies, and procedures. Own and coordinate the review and update of compliance policies, ensuring appropriate governance, version control, and approval processes are followed. Oversee the documentation of key compliance processes and controls. Support the design and execution of a risk based Compliance Monitoring Plan (CMP). Conduct thematic reviews and control testing across key regulatory areas, including financial promotions, product governance, vulnerable customers, and distribution. Track and validate remediation actions to ensure issues are effectively addressed. Maintain oversight of financial promotions approval processes, and agency and Appointed Representative frameworks. Support with breach identification, escalation, and remediation, as well as complaints and conduct risk outputs, including root cause analysis. Support the delivery and ongoing embedding of key regulatory initiatives, including Consumer Duty, fair value assessment, and conduct risk frameworks. Ensure regulatory expectations are reflected in day to day business activities and decision-making. Support regulatory reporting and submissions, including FCA returns and SUP 15 notifications. Prepare and review compliance Management Information for governance forums, including the Risk & Compliance Committee and Conduct Risk Committee. Support the production of Consumer Duty Board reporting. Escalate material regulatory risks and issues to senior management and governance forums where appropriate. About you: 3-6 years' experience in a compliance, risk, or regulatory role within an FCA-regulated financial services environment. Experience working for an insurance broker is essential. Strong understanding of FCA regulatory requirements, including consumer duty, conduct risk principles, ICOBS and SYSC Experience supporting governance structures, regulatory reporting, and compliance frameworks. Experience in compliance monitoring, thematic reviews, and oversight activities. Ability to interpret regulation and translate it into practical, business-focused guidance. Strong stakeholder management and communication skills. In return, we offer you: A competitive salary and the ability to grow your career 25 days holiday - so there's plenty of time for work, rest and play Hybrid way of working for the perfect work / life balance Vitality private health and dental insurance Added benefits including competitive pension and salary sacrifice Access to financial wellbeing platform Mintago Full access to Spill, our mental health platform Cycle to work scheme Fun and modern office environment with regular team social events City ofLondon location
May 07, 2026
Full time
About the role We are looking for a Compliance Business Partner to join our Risk and Compliance function here at Superscript. You will play a key role in supporting the business to maintain strong regulatory standards while enabling sustainable commercial growth. You will work closely with senior stakeholders across broking, underwriting, partnerships, product, and operations, providing clear, pragmatic regulatory advice and ensuring that compliance frameworks are effectively embedded across the organisation. Reporting directly into the Fractional Compliance Leader, this role is suited to someone with between 3-6 years' experience in a compliance, risk, or regulatory role within a regulated financial services environment, ideally within an insurance broker. This is a hands on second line role, requiring strong technical knowledge of Financial Conduct Authority requirements and the ability to influence and partner with the business in a fast paced, digital insurance environment. What you'll get up to: Act as a trusted compliance advisor to business units, providing clear and practical guidance on regulatory obligations and best practice. Build strong working relationships with underwriting, partnerships, product, and claims teams to support compliant decision-making. Provide independent challenge on: Product governance and fair value assessments Distribution arrangements, including agency approvals and partner due diligence Customer journeys, communications, and customer outcome Monitor regulatory developments (e.g. FCA publications, thematic reviews, enforcement activity) and assess their impact on the business. Interpret and advise on FCA rules and guidance, including ICOBS, SYSC, and Consumer Duty. Conduct gap analysis against new or evolving regulatory requirements. Provide second line oversight and challenge on the implementation of regulatory change across the business. Support the development, implementation, and ongoing enhancement of compliance frameworks, policies, and procedures. Own and coordinate the review and update of compliance policies, ensuring appropriate governance, version control, and approval processes are followed. Oversee the documentation of key compliance processes and controls. Support the design and execution of a risk based Compliance Monitoring Plan (CMP). Conduct thematic reviews and control testing across key regulatory areas, including financial promotions, product governance, vulnerable customers, and distribution. Track and validate remediation actions to ensure issues are effectively addressed. Maintain oversight of financial promotions approval processes, and agency and Appointed Representative frameworks. Support with breach identification, escalation, and remediation, as well as complaints and conduct risk outputs, including root cause analysis. Support the delivery and ongoing embedding of key regulatory initiatives, including Consumer Duty, fair value assessment, and conduct risk frameworks. Ensure regulatory expectations are reflected in day to day business activities and decision-making. Support regulatory reporting and submissions, including FCA returns and SUP 15 notifications. Prepare and review compliance Management Information for governance forums, including the Risk & Compliance Committee and Conduct Risk Committee. Support the production of Consumer Duty Board reporting. Escalate material regulatory risks and issues to senior management and governance forums where appropriate. About you: 3-6 years' experience in a compliance, risk, or regulatory role within an FCA-regulated financial services environment. Experience working for an insurance broker is essential. Strong understanding of FCA regulatory requirements, including consumer duty, conduct risk principles, ICOBS and SYSC Experience supporting governance structures, regulatory reporting, and compliance frameworks. Experience in compliance monitoring, thematic reviews, and oversight activities. Ability to interpret regulation and translate it into practical, business-focused guidance. Strong stakeholder management and communication skills. In return, we offer you: A competitive salary and the ability to grow your career 25 days holiday - so there's plenty of time for work, rest and play Hybrid way of working for the perfect work / life balance Vitality private health and dental insurance Added benefits including competitive pension and salary sacrifice Access to financial wellbeing platform Mintago Full access to Spill, our mental health platform Cycle to work scheme Fun and modern office environment with regular team social events City ofLondon location
Your new company You will be joining a globally recognised organisation within the consumer goods/FMCG sector, renowned for its strong brand, market-leading products, and high-performing, collaborative culture. Following a period of exceptional growth and commercial success, the business is expanding its Customer Operations function to ensure it can continue to deliver outstanding service and maintain operational excellence across a diverse customer base - from major national retailers to smaller independent partners.This is an opportunity to join a dynamic and forward-thinking team where your contribution will have a direct impact on customer experience and business performance. Your new role As a Senior Customer Operations Advisor, you will play a pivotal role at the intersection of supply chain and customer operations, ensuring the seamless flow of goods, effective order management, and high levels of customer satisfaction. This is a fast-paced, high-impact role where you will be expected to quickly take ownership of key processes and contribute to a high-performing team environment. Key responsibilities include: Managing end-to-end customer order processing, ensuring accuracy and timely fulfilment Reviewing weekly replenishment orders against stock and sales data to support inventory optimisation Supporting product launches and promotional campaigns, ensuring operational readiness and execution Acting as a key point of contact for customers on order queries, supply issues, and short-term flow of goods Handling customer claims, including discrepancies, damages, and credit management Collaborating with internal teams (including sales and supply chain) to ensure alignment and delivery Identifying opportunities for continuous improvement and contributing to process enhancements You will play a critical role in helping the business deliver against sales targets by ensuring products are available to customers when and where they are needed. What you'll need to succeed To thrive in this role, you will bring a strong operational foundation, a proactive mindset, and the ability to perform effectively in a fast-moving, customer-focused environment. You will have: Proven experience in customer operations, supply chain, logistics, or order management Hands-on experience managing order processing, inventory, and customer accounts Experience working within a B2B environment, ideally across FMCG, retail, or logistics sectors Strong working knowledge of SAP (highly preferred) or similar ERP systems Experience handling customer claims and issue resolution Advanced Excel skills and confidence working with data Excellent organisational skills with the ability to manage multiple priorities and deadlines Strong communication and stakeholder management skills, with the ability to work cross-functionally A degree (or equivalent experience) is desirable. You will also demonstrate a proactive, can-do attitude, strong team spirit, and the ability to integrate quickly into a high-performing environment. What you'll get in return In return, you will have the opportunity to join a successful and growing organisation where your impact will be visible from day one. You can expect: A high-impact role within a fast-paced and commercially driven team Exposure to major retail customers and complex supply chain operations A collaborative, supportive working environment with experienced colleagues The opportunity to contribute to a team that values continuous improvement and innovation Hybrid working (3 days on-site) within a modern office environment This role is ideal for someone looking to further develop their career within customer operations, supply chain, or FMCG environments, while making a meaningful contribution to a high-performing team. What you need to do now If you're a motivated and experienced operations professional looking for your next challenge in a fast-paced, growth-focused environment, we'd love to hear from you.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 07, 2026
Seasonal
Your new company You will be joining a globally recognised organisation within the consumer goods/FMCG sector, renowned for its strong brand, market-leading products, and high-performing, collaborative culture. Following a period of exceptional growth and commercial success, the business is expanding its Customer Operations function to ensure it can continue to deliver outstanding service and maintain operational excellence across a diverse customer base - from major national retailers to smaller independent partners.This is an opportunity to join a dynamic and forward-thinking team where your contribution will have a direct impact on customer experience and business performance. Your new role As a Senior Customer Operations Advisor, you will play a pivotal role at the intersection of supply chain and customer operations, ensuring the seamless flow of goods, effective order management, and high levels of customer satisfaction. This is a fast-paced, high-impact role where you will be expected to quickly take ownership of key processes and contribute to a high-performing team environment. Key responsibilities include: Managing end-to-end customer order processing, ensuring accuracy and timely fulfilment Reviewing weekly replenishment orders against stock and sales data to support inventory optimisation Supporting product launches and promotional campaigns, ensuring operational readiness and execution Acting as a key point of contact for customers on order queries, supply issues, and short-term flow of goods Handling customer claims, including discrepancies, damages, and credit management Collaborating with internal teams (including sales and supply chain) to ensure alignment and delivery Identifying opportunities for continuous improvement and contributing to process enhancements You will play a critical role in helping the business deliver against sales targets by ensuring products are available to customers when and where they are needed. What you'll need to succeed To thrive in this role, you will bring a strong operational foundation, a proactive mindset, and the ability to perform effectively in a fast-moving, customer-focused environment. You will have: Proven experience in customer operations, supply chain, logistics, or order management Hands-on experience managing order processing, inventory, and customer accounts Experience working within a B2B environment, ideally across FMCG, retail, or logistics sectors Strong working knowledge of SAP (highly preferred) or similar ERP systems Experience handling customer claims and issue resolution Advanced Excel skills and confidence working with data Excellent organisational skills with the ability to manage multiple priorities and deadlines Strong communication and stakeholder management skills, with the ability to work cross-functionally A degree (or equivalent experience) is desirable. You will also demonstrate a proactive, can-do attitude, strong team spirit, and the ability to integrate quickly into a high-performing environment. What you'll get in return In return, you will have the opportunity to join a successful and growing organisation where your impact will be visible from day one. You can expect: A high-impact role within a fast-paced and commercially driven team Exposure to major retail customers and complex supply chain operations A collaborative, supportive working environment with experienced colleagues The opportunity to contribute to a team that values continuous improvement and innovation Hybrid working (3 days on-site) within a modern office environment This role is ideal for someone looking to further develop their career within customer operations, supply chain, or FMCG environments, while making a meaningful contribution to a high-performing team. What you need to do now If you're a motivated and experienced operations professional looking for your next challenge in a fast-paced, growth-focused environment, we'd love to hear from you.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aioi Nissay Dowa Europe
Forest Hall, Tyne And Wear
We always want to deliver great service to our customers, but we can t do that without taking care of our REAL number one and that s you. We are recruiting for Customer Fleet Claims Handlers. You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working. You ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we d love to hear from you. Apply Now! Responsibilities: Manage a portfolio customer of fleet claims from notification to settlement, determining liability and indemnity in line with policy cover and delegated authority. Deliver a customer-focused claims service that is timely, clear, and straightforward for fleet customers and brokers. Set and maintain accurate reserves, identify potential fraud, and take early, proportionate action to manage risk and control claims spend. Provide clear technical guidance and manage expectations, progressing claims efficiently to minimise disruption for customers. Work with approved repairers, engineers, and suppliers to deliver quality outcomes, maintain service standards, and minimise leakage. Take accountability for claims outcomes, aiming for first point resolution and keeping customers informed in an open and approachable way. Build and maintain effective relationships with brokers, fleet managers, and internal stakeholders to support retention and service excellence. Contribute to continuous improvement through audit feedback, learning, and development of technical and negotiation capability Ensure compliance with FCA requirements, internal governance standards, and regulatory expectations, applying sound judgement and a customer-first approach. Support wider business objectives and change initiatives aligned to the Claims strategy. Knowledge, Experience & Qualifications: 2 years Fleet handling experience or experience in a claims handling role Strong experience in fleet and motor claims, including liability assessment, indemnity management, and vehicle repair processes. Good understanding of FCA requirements, FOS approach, and Treating Customers Fairly principles. Proven ability to manage workload effectively, prioritising in a fast-paced claims environment. Strong negotiation and influencing skills, balancing commercial outcomes with positive customer experience. Analytical and confident decision-maker, able to assess risk and reach clear, objective conclusions. Comfortable using claims systems, IT tools, and management information. Sound understanding of negligence and motor accident liability. Customer-focused communicator, able to explain complex issues clearly, simply, and empathetically. Experience working with suppliers, repairers, and engineers to deliver efficient and seamless claims outcomes. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
May 07, 2026
Full time
We always want to deliver great service to our customers, but we can t do that without taking care of our REAL number one and that s you. We are recruiting for Customer Fleet Claims Handlers. You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working. You ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we d love to hear from you. Apply Now! Responsibilities: Manage a portfolio customer of fleet claims from notification to settlement, determining liability and indemnity in line with policy cover and delegated authority. Deliver a customer-focused claims service that is timely, clear, and straightforward for fleet customers and brokers. Set and maintain accurate reserves, identify potential fraud, and take early, proportionate action to manage risk and control claims spend. Provide clear technical guidance and manage expectations, progressing claims efficiently to minimise disruption for customers. Work with approved repairers, engineers, and suppliers to deliver quality outcomes, maintain service standards, and minimise leakage. Take accountability for claims outcomes, aiming for first point resolution and keeping customers informed in an open and approachable way. Build and maintain effective relationships with brokers, fleet managers, and internal stakeholders to support retention and service excellence. Contribute to continuous improvement through audit feedback, learning, and development of technical and negotiation capability Ensure compliance with FCA requirements, internal governance standards, and regulatory expectations, applying sound judgement and a customer-first approach. Support wider business objectives and change initiatives aligned to the Claims strategy. Knowledge, Experience & Qualifications: 2 years Fleet handling experience or experience in a claims handling role Strong experience in fleet and motor claims, including liability assessment, indemnity management, and vehicle repair processes. Good understanding of FCA requirements, FOS approach, and Treating Customers Fairly principles. Proven ability to manage workload effectively, prioritising in a fast-paced claims environment. Strong negotiation and influencing skills, balancing commercial outcomes with positive customer experience. Analytical and confident decision-maker, able to assess risk and reach clear, objective conclusions. Comfortable using claims systems, IT tools, and management information. Sound understanding of negligence and motor accident liability. Customer-focused communicator, able to explain complex issues clearly, simply, and empathetically. Experience working with suppliers, repairers, and engineers to deliver efficient and seamless claims outcomes. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
May 07, 2026
Full time
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
Customer Service Advisor Red Recruitment is recruiting Customer Service Advisors to join our client who administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary from 27,000- 28,000 per annum. You will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and ensuring you provide appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications. Benefits and Package for a Customer Service Advisor: Salary: 27,000- 28,000 per annum Hours: 35 hours per week Contract Type: Permanent Location: Bristol City Centre Start date: ASAP On going training and professional enhancement opportunities Pension plan Key Responsibilities of a Customer Service Advisor: Obtaining medical evidence from providers to substantiate claims decision/treatment Answering any calls from clients, providers and specified members in relation to initial and/or ongoing claims Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Dealing with queries in relation to clinical treatment or pre-authorisation requests Key Skills and Experience of a Customer Service Advisor: Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageous High standard of customer service and ability to demonstrate customer led thinking is required Good knowledge of Microsoft packages Able to work well both independently and as part of a team A high degree of accuracy and attention to detail is required If you are interested in this position, please apply now! Red Recruitment (Agency)
May 06, 2026
Full time
Customer Service Advisor Red Recruitment is recruiting Customer Service Advisors to join our client who administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary from 27,000- 28,000 per annum. You will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and ensuring you provide appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications. Benefits and Package for a Customer Service Advisor: Salary: 27,000- 28,000 per annum Hours: 35 hours per week Contract Type: Permanent Location: Bristol City Centre Start date: ASAP On going training and professional enhancement opportunities Pension plan Key Responsibilities of a Customer Service Advisor: Obtaining medical evidence from providers to substantiate claims decision/treatment Answering any calls from clients, providers and specified members in relation to initial and/or ongoing claims Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Dealing with queries in relation to clinical treatment or pre-authorisation requests Key Skills and Experience of a Customer Service Advisor: Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageous High standard of customer service and ability to demonstrate customer led thinking is required Good knowledge of Microsoft packages Able to work well both independently and as part of a team A high degree of accuracy and attention to detail is required If you are interested in this position, please apply now! Red Recruitment (Agency)
Customer Service Advisor Team Leader Red Recruitment is recruiting Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of 32,000 alongside many benefits including a subsided gym membership and free onsite parking. We're looking for an experienced, people first leader to join their Contact Centre and play a key role in shaping how they support their customers and advisors every day. This role is hands on, fast paced and central to our operation. You'll be the direct line of support, coaching and leadership for our advisors. Benefits and Package for a Customer Service Advisor Team Leader: Salary: 32,000 Per Annum Hours: Monday - Friday, hours between 8am - 5.30pm Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holiday Contract Type: Permanent Location: St. Ives Free onsite parking Key Responsibilities of a Customer Service Advisor Team Leader: Lead, coach and develop a customer service team ensuring goals are clearly set and achieved. Drive a culture of customer first through coaching, mentoring and collaboration. Monitor performance and identify areas of improvement within the team and across the business. Collaborate with other departments on priorities and best practices. Resolve conflicts and complaints and drive a customer focused team ethos. Report on business metrics to senior management. Key Skills and Experience of a Customer Service Advisor Team Leader: Proven leadership skills ideally in a contact centre environment. Excellent communication and problem solving skills understanding the wider business picture. Time Management with the ability to multitask Comfortable with delegating tasks and working to varying deadlines. Over 1 year Claims handling skills with previous coaching experience Ability to build and maintain both internal and external relationships. If you have the relevant skills required and are interested in this position in St. Ives, please apply now! Red Recruitment (Business)
May 06, 2026
Full time
Customer Service Advisor Team Leader Red Recruitment is recruiting Customer Service Advisor Team Leader to join a company that provides heating solutions in St. Ives. This role will require you to lead a team who provide excellent customer service and to provide feedback to improve the processes and systems. This position is permanent and carries a salary of 32,000 alongside many benefits including a subsided gym membership and free onsite parking. We're looking for an experienced, people first leader to join their Contact Centre and play a key role in shaping how they support their customers and advisors every day. This role is hands on, fast paced and central to our operation. You'll be the direct line of support, coaching and leadership for our advisors. Benefits and Package for a Customer Service Advisor Team Leader: Salary: 32,000 Per Annum Hours: Monday - Friday, hours between 8am - 5.30pm Occasionally you may be required to work a later shift until 8pm, a Saturday morning, 9am - 1pm and a bank holiday Contract Type: Permanent Location: St. Ives Free onsite parking Key Responsibilities of a Customer Service Advisor Team Leader: Lead, coach and develop a customer service team ensuring goals are clearly set and achieved. Drive a culture of customer first through coaching, mentoring and collaboration. Monitor performance and identify areas of improvement within the team and across the business. Collaborate with other departments on priorities and best practices. Resolve conflicts and complaints and drive a customer focused team ethos. Report on business metrics to senior management. Key Skills and Experience of a Customer Service Advisor Team Leader: Proven leadership skills ideally in a contact centre environment. Excellent communication and problem solving skills understanding the wider business picture. Time Management with the ability to multitask Comfortable with delegating tasks and working to varying deadlines. Over 1 year Claims handling skills with previous coaching experience Ability to build and maintain both internal and external relationships. If you have the relevant skills required and are interested in this position in St. Ives, please apply now! Red Recruitment (Business)
CLEAR AUTOMOTIVE RECRUITMENT SOLUTIONS LIMITED
Dartford, London
Bodyshop Manager 60,000 OTE 85,000 + Car or Allowance Dartford Fantastic opportunity to lead a high performing team High earning potential and bonuses Permanent position, Monday to Friday, Car allowance Access a portion of your earnings in advance every month Leading name in the industry Please contact Rochelle on (phone number removed) for more information If you're an experienced Bodyshop Manager looking for a fresh challenge, this could be a great fit. This is a chance to take the lead at a well-established, high-performing site in the Chichester area - one that's backed by prestige manufacturer approvals and equipped with modern, high-tech kit to help you and your team deliver top-quality work. You'll be someone who knows how to run a smooth, efficient bodyshop, with a strong handle on both people and process. If you also bring experience as a VDA or Estimator, that's a bonus - but it's not a must-have. You'll be joining a business that really understands the accident repair market. It's a stable, supportive environment where career growth is encouraged and your contribution will be genuinely valued. Bodyshop Manager As Bodyshop Manager, you'll be the driving force behind a skilled and passionate on-site team - including Paint Sprayers, Panel Beaters, MET Technicians, Estimators, and admin staff. You'll be leading from the front, creating a positive, productive work environment and setting the pace for performance, quality, and customer service. You'll have full responsibility for the day-to-day running of the site - everything from health & safety and financial performance to customer satisfaction and team morale. That includes setting targets, monitoring KPIs, and ensuring work is completed efficiently, safely, and to the highest standards. A vast knowledge of the repair and claims process is key, as you'll be the go-to person for ensuring everything runs smoothly - from job estimates through to final delivery. If you're already familiar with Autoflow BMS and Audatex, even better - but above all, it's your experience and leadership that will count. Your role will also involve recruiting new talent, holding daily production meetings, and working closely with parts, reception, suppliers, and work providers to keep things running smoothly. You'll be expected to meet or exceed CSI and Key-to-Key targets - with the support of a capable senior management team behind you. Strong leadership, a sharp eye on costs and productivity, and the ability to deal with any issues (including those rare customer complaints) are all part of the package. In short, this is a hands-on leadership role where your impact will be felt across the entire business IND123 If you would like to discuss the General Bodyshop manager position in more detail, then please call Rochelle at Clear Automotive on (phone number removed) for a confidential chat. We are also looking for candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, Accident repair, Vehicle body repair, coach builder, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Production Manager, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Manager, Regional and General Manager, Service Advisor, Service Manager, Parts Advisor, Parts Manager and more.
May 05, 2026
Full time
Bodyshop Manager 60,000 OTE 85,000 + Car or Allowance Dartford Fantastic opportunity to lead a high performing team High earning potential and bonuses Permanent position, Monday to Friday, Car allowance Access a portion of your earnings in advance every month Leading name in the industry Please contact Rochelle on (phone number removed) for more information If you're an experienced Bodyshop Manager looking for a fresh challenge, this could be a great fit. This is a chance to take the lead at a well-established, high-performing site in the Chichester area - one that's backed by prestige manufacturer approvals and equipped with modern, high-tech kit to help you and your team deliver top-quality work. You'll be someone who knows how to run a smooth, efficient bodyshop, with a strong handle on both people and process. If you also bring experience as a VDA or Estimator, that's a bonus - but it's not a must-have. You'll be joining a business that really understands the accident repair market. It's a stable, supportive environment where career growth is encouraged and your contribution will be genuinely valued. Bodyshop Manager As Bodyshop Manager, you'll be the driving force behind a skilled and passionate on-site team - including Paint Sprayers, Panel Beaters, MET Technicians, Estimators, and admin staff. You'll be leading from the front, creating a positive, productive work environment and setting the pace for performance, quality, and customer service. You'll have full responsibility for the day-to-day running of the site - everything from health & safety and financial performance to customer satisfaction and team morale. That includes setting targets, monitoring KPIs, and ensuring work is completed efficiently, safely, and to the highest standards. A vast knowledge of the repair and claims process is key, as you'll be the go-to person for ensuring everything runs smoothly - from job estimates through to final delivery. If you're already familiar with Autoflow BMS and Audatex, even better - but above all, it's your experience and leadership that will count. Your role will also involve recruiting new talent, holding daily production meetings, and working closely with parts, reception, suppliers, and work providers to keep things running smoothly. You'll be expected to meet or exceed CSI and Key-to-Key targets - with the support of a capable senior management team behind you. Strong leadership, a sharp eye on costs and productivity, and the ability to deal with any issues (including those rare customer complaints) are all part of the package. In short, this is a hands-on leadership role where your impact will be felt across the entire business IND123 If you would like to discuss the General Bodyshop manager position in more detail, then please call Rochelle at Clear Automotive on (phone number removed) for a confidential chat. We are also looking for candidates with the following skill sets: Panel Beater, Panel Technician, Bodyshop MET, Bodyshop Mechanic, Vehicle Painter, Vehicle Paint Sprayer, Vehicle Prepper, Paint Prepper, Bodyshop Technicians, Accident repair, Vehicle body repair, coach builder, VDA, Vehicle Damage Assessor, Bodyshop Estimator, Production Manager, Vehicle Technician, Workshop Controller, Bodyshop Controller, SMART Repairer and Bodyshop Manager, Regional and General Manager, Service Advisor, Service Manager, Parts Advisor, Parts Manager and more.
Are you passionate about delivering exceptional customer service and supporting people when they need it most? An exciting opportunity has arisen for a Customer Advisor to join a well-established and supportive Professional Services business based in Malton. This is your chance to become part of a dynamic, client-focused team who pride themselves on making a difference in people s lives when navigating insurance claims. Due to an internal growth, there is now an opportunity for a dedicated Customer Advisor to join the growing in-house customer focused team. You ll be part of a friendly department, working collaboratively to provide outstanding support to clients. What the Customer Advisor job involves You will make sure that clients and customers feel supported and informed at every stage of their query. Your responsibilities will include: Taking ownership of client cases from first contact through to resolution. Guiding clients clearly through processes and keeping them updated every step of the way. Managing enquiries, paperwork, and information to ensure cases progress smoothly. Building strong relationships with clients, offering empathy and reassurance during challenging situations. Collaborating with colleagues and external partners to achieve the best outcomes. Spotting more complex cases that may need additional support and escalating them where appropriate. Suggesting improvements to enhance the overall client experience. Skills required To thrive in this role, you ll need to be: Empathetic, compassionate, and able to support clients during some difficult conversations. Experience of working within professional services such as Financial Services / Legal / Accountancy / Insurance etc is preferred. A strong communicator with excellent verbal and written skills. Detail-oriented with good organisational skills. A fast learner with enthusiasm to develop your technical knowledge. Confident working both independently and as part of a close-knit team. Other information 8:30am 5:00pm, Monday to Friday. 22 days holiday + bank holidays. Additional leave given at Christmas. 4% employer contribution pension. Free car parking. Training and development along with supporting with any relevant qualifications. Hybrid working 3:2 is available after training and probation This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
May 05, 2026
Full time
Are you passionate about delivering exceptional customer service and supporting people when they need it most? An exciting opportunity has arisen for a Customer Advisor to join a well-established and supportive Professional Services business based in Malton. This is your chance to become part of a dynamic, client-focused team who pride themselves on making a difference in people s lives when navigating insurance claims. Due to an internal growth, there is now an opportunity for a dedicated Customer Advisor to join the growing in-house customer focused team. You ll be part of a friendly department, working collaboratively to provide outstanding support to clients. What the Customer Advisor job involves You will make sure that clients and customers feel supported and informed at every stage of their query. Your responsibilities will include: Taking ownership of client cases from first contact through to resolution. Guiding clients clearly through processes and keeping them updated every step of the way. Managing enquiries, paperwork, and information to ensure cases progress smoothly. Building strong relationships with clients, offering empathy and reassurance during challenging situations. Collaborating with colleagues and external partners to achieve the best outcomes. Spotting more complex cases that may need additional support and escalating them where appropriate. Suggesting improvements to enhance the overall client experience. Skills required To thrive in this role, you ll need to be: Empathetic, compassionate, and able to support clients during some difficult conversations. Experience of working within professional services such as Financial Services / Legal / Accountancy / Insurance etc is preferred. A strong communicator with excellent verbal and written skills. Detail-oriented with good organisational skills. A fast learner with enthusiasm to develop your technical knowledge. Confident working both independently and as part of a close-knit team. Other information 8:30am 5:00pm, Monday to Friday. 22 days holiday + bank holidays. Additional leave given at Christmas. 4% employer contribution pension. Free car parking. Training and development along with supporting with any relevant qualifications. Hybrid working 3:2 is available after training and probation This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
Are you looking for a new Customer Adviser job within insurance where you can support businesses with their insurance inquiries across a number of different sectors? Do you live in the Hull area and looking to work for an organisation that offers hybrid working, training and development along with 24 days of holiday plus additional annual leave given over the Christmas break? Are you looking to work for a family run growing business that puts it people at the heart of what they do, with a low turnover of staff and a brand new office for you to work in. We are recruiting for a forward-thinking insurance business who have sites in Malton and Hull and are currently looking to increase its headcount within this key department looking after its Commercial business clients as a Customer Adviser. What the Insurance Customer Adviser job involves Speaking to new and existing customers over the telephone and via email Processing and administration of all insurance policies within the department. Dealing with new insurance business administration, renewals, mid-term adjustments, claims, queries, premium financing arrangements, and any possible broking risks to insurers. Collecting payments in line with the Company and client expectations. Working on behalf of the client and liaising with Insurers as appropriate, keeping the client informed and updated at all stages Skills required Previous experience or working within Insurance is essential Excellent customer service skills both written and verbal Fully computer literate with MS Office Able to learn new systems and processes Other information Monday to Friday 8.30 5.00 Hybrid working available after initial probation and training 24 days holiday plus bank holidays Additional annual leave is given over Christmas and New Year Healthcare scheme and a death in service policy Car Parking available This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
May 05, 2026
Full time
Are you looking for a new Customer Adviser job within insurance where you can support businesses with their insurance inquiries across a number of different sectors? Do you live in the Hull area and looking to work for an organisation that offers hybrid working, training and development along with 24 days of holiday plus additional annual leave given over the Christmas break? Are you looking to work for a family run growing business that puts it people at the heart of what they do, with a low turnover of staff and a brand new office for you to work in. We are recruiting for a forward-thinking insurance business who have sites in Malton and Hull and are currently looking to increase its headcount within this key department looking after its Commercial business clients as a Customer Adviser. What the Insurance Customer Adviser job involves Speaking to new and existing customers over the telephone and via email Processing and administration of all insurance policies within the department. Dealing with new insurance business administration, renewals, mid-term adjustments, claims, queries, premium financing arrangements, and any possible broking risks to insurers. Collecting payments in line with the Company and client expectations. Working on behalf of the client and liaising with Insurers as appropriate, keeping the client informed and updated at all stages Skills required Previous experience or working within Insurance is essential Excellent customer service skills both written and verbal Fully computer literate with MS Office Able to learn new systems and processes Other information Monday to Friday 8.30 5.00 Hybrid working available after initial probation and training 24 days holiday plus bank holidays Additional annual leave is given over Christmas and New Year Healthcare scheme and a death in service policy Car Parking available This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.
The Role This position plays a vital role in supporting product performance and customer experience across the full product lifecycle. Acting as a key link between technical teams and the service network, you will oversee aftersales activity, deliver technical guidance, and manage warranty processes to improve reliability and control operational costs. Key Responsibilities 1. Warranty Assess and process warranty submissions from service partners, ensuring compliance with agreed guidelines and service standards. Monitor warranty-related costs, identifying trends and investigating unusual or high-value claims. Make informed decisions on claim validity, distinguishing between manufacturing faults and issues arising from usage or maintenance. Coordinate the return and inspection of failed components for further technical evaluation. Provide clear guidance to service partners on warranty procedures to improve accuracy and efficiency. 2. Technical Support Manage and resolve technical queries and aftersales issues across a defined product range. Support external service partners through a structured support system, offering advice on diagnostics, repairs, and fault resolution. Provide specialist technical assistance on advanced or automated equipment where required. 3. Documentation Contribute to the development and delivery of technical training materials for service partners and distributors. Support knowledge sharing to ensure teams are well-prepared for new and existing product lines. 4. Operational Support Handle spare parts enquiries and coordinate order processing to minimise equipment downtime. Identify opportunities to improve service processes, tools, and response times. Maintain and support internal systems used for customer management, diagnostics, and technical support activities. Skills & Experience Background in a technical or engineering environment (e.g. automotive, machinery, or similar). Experience supporting aftersales, service, or warranty functions is advantageous. Strong administrative and IT skills, including experience with CRM systems and Microsoft Office. Effective communication skills, with the ability to explain technical information clearly. Analytical mindset with strong problem-solving abilities. To apply, please send a copy of your CV and a covering letter to alex com or, alternatively, submit your application via the link below Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
May 05, 2026
Full time
The Role This position plays a vital role in supporting product performance and customer experience across the full product lifecycle. Acting as a key link between technical teams and the service network, you will oversee aftersales activity, deliver technical guidance, and manage warranty processes to improve reliability and control operational costs. Key Responsibilities 1. Warranty Assess and process warranty submissions from service partners, ensuring compliance with agreed guidelines and service standards. Monitor warranty-related costs, identifying trends and investigating unusual or high-value claims. Make informed decisions on claim validity, distinguishing between manufacturing faults and issues arising from usage or maintenance. Coordinate the return and inspection of failed components for further technical evaluation. Provide clear guidance to service partners on warranty procedures to improve accuracy and efficiency. 2. Technical Support Manage and resolve technical queries and aftersales issues across a defined product range. Support external service partners through a structured support system, offering advice on diagnostics, repairs, and fault resolution. Provide specialist technical assistance on advanced or automated equipment where required. 3. Documentation Contribute to the development and delivery of technical training materials for service partners and distributors. Support knowledge sharing to ensure teams are well-prepared for new and existing product lines. 4. Operational Support Handle spare parts enquiries and coordinate order processing to minimise equipment downtime. Identify opportunities to improve service processes, tools, and response times. Maintain and support internal systems used for customer management, diagnostics, and technical support activities. Skills & Experience Background in a technical or engineering environment (e.g. automotive, machinery, or similar). Experience supporting aftersales, service, or warranty functions is advantageous. Strong administrative and IT skills, including experience with CRM systems and Microsoft Office. Effective communication skills, with the ability to explain technical information clearly. Analytical mindset with strong problem-solving abilities. To apply, please send a copy of your CV and a covering letter to alex com or, alternatively, submit your application via the link below Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Quick Staff UK is recruiting for a Legal Advisor to join a well-established and growing legal expenses insurance business based in Cardiff city centre. This is an excellent opportunity for a law graduate with a post graduate qualification or early-career legal professional to gain broad, hands-on exposure across multiple areas of law while providing practical advice to policyholders via a legal helpline service. If you re enthusiastic, professional and customer-focused and looking to build real-world legal experience this role offers structured training, ongoing development and exposure to diverse legal scenarios. As a Legal Advisor, you will provide clear, practical and accurate telephone-based legal advice to policyholders across a wide range of matters. You ll be handling varied and often complex enquiries, helping clients understand their rights and options in real-life situations. This is a hybrid opportunity Hours of work: Monday to Friday 9am-5.30pm (3 weeks of the month) 1 day a week office-based and 4 days working from home 11.30am - 8pm (1 week of the month) 5 days working from home 1 Saturday per month (with a day off in the week) working from home Key Responsibilities: Deliver clear, concise and practical legal advice via telephone Handle legal enquiries relating to: Employment law (disciplinary, redundancy, discrimination) Property disputes (boundaries, rights of way) Consumer matters (faulty goods, service disputes) Landlord & tenant issues (tenancy agreements, eviction processes) Ensure advice remains compliant with current legislation and regulatory standards Maintain accurate case records and documentation Work collaboratively with Legal Advice and Claims teams Contribute to continuous service improvement and knowledge sharing Qualifications & Experience: Recognised legal qualification (Law Degree and LPC or equivalent preferred) Previous experience in a legal advisor or paralegal role is desirable Experience within legal expenses insurance or insurance sector desirable Strong understanding of regulatory and compliance requirements Skills & Attributes: Excellent verbal communication skills Ability to explain complex legal matters in a clear, digestible way High levels of integrity, confidentiality and professionalism Strong organisational skills and ability to manage workload effectively Adaptable and comfortable working in a fast-paced environment Customer-focused with a collaborative mindset IT literate (Microsoft Office and case management systems) What s On Offer: Exposure to a broad range of legal disciplines Structured training and ongoing professional development Supportive team environment Opportunity to build practical legal knowledge early in your career Career progression within a growing organisation If you're looking to develop your legal career in a professional, ethical and customer-focused environment, we would love to hear from you. We review every application carefully, but only shortlisted candidates will be contacted. If you don t hear from us within 7 days, check our website or open the app to see what s new. Quick Staff UK is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace for all employees and applicants regardless of age, gender, disability, race, religion, sexual orientation, or background.
May 05, 2026
Full time
Quick Staff UK is recruiting for a Legal Advisor to join a well-established and growing legal expenses insurance business based in Cardiff city centre. This is an excellent opportunity for a law graduate with a post graduate qualification or early-career legal professional to gain broad, hands-on exposure across multiple areas of law while providing practical advice to policyholders via a legal helpline service. If you re enthusiastic, professional and customer-focused and looking to build real-world legal experience this role offers structured training, ongoing development and exposure to diverse legal scenarios. As a Legal Advisor, you will provide clear, practical and accurate telephone-based legal advice to policyholders across a wide range of matters. You ll be handling varied and often complex enquiries, helping clients understand their rights and options in real-life situations. This is a hybrid opportunity Hours of work: Monday to Friday 9am-5.30pm (3 weeks of the month) 1 day a week office-based and 4 days working from home 11.30am - 8pm (1 week of the month) 5 days working from home 1 Saturday per month (with a day off in the week) working from home Key Responsibilities: Deliver clear, concise and practical legal advice via telephone Handle legal enquiries relating to: Employment law (disciplinary, redundancy, discrimination) Property disputes (boundaries, rights of way) Consumer matters (faulty goods, service disputes) Landlord & tenant issues (tenancy agreements, eviction processes) Ensure advice remains compliant with current legislation and regulatory standards Maintain accurate case records and documentation Work collaboratively with Legal Advice and Claims teams Contribute to continuous service improvement and knowledge sharing Qualifications & Experience: Recognised legal qualification (Law Degree and LPC or equivalent preferred) Previous experience in a legal advisor or paralegal role is desirable Experience within legal expenses insurance or insurance sector desirable Strong understanding of regulatory and compliance requirements Skills & Attributes: Excellent verbal communication skills Ability to explain complex legal matters in a clear, digestible way High levels of integrity, confidentiality and professionalism Strong organisational skills and ability to manage workload effectively Adaptable and comfortable working in a fast-paced environment Customer-focused with a collaborative mindset IT literate (Microsoft Office and case management systems) What s On Offer: Exposure to a broad range of legal disciplines Structured training and ongoing professional development Supportive team environment Opportunity to build practical legal knowledge early in your career Career progression within a growing organisation If you're looking to develop your legal career in a professional, ethical and customer-focused environment, we would love to hear from you. We review every application carefully, but only shortlisted candidates will be contacted. If you don t hear from us within 7 days, check our website or open the app to see what s new. Quick Staff UK is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace for all employees and applicants regardless of age, gender, disability, race, religion, sexual orientation, or background.
Join as a Founder in Residence in Climate We're on the lookout for entrepreneurial individuals with technical and commercial domain expertise with keen interest in founding, and building a global scale, impact driven, high growth company from ground up. We are seeking applications from experienced industry, startup and/or new science or engineering based technology development professionals from anywhere in the world to work with us on the next generation of plastics recycling. You'll work closely with the DSV team and the current Founder in Residence for this area to co found and spin out a new company. Once the new venture is incorporated with pre seed investment from DSV, you and your co founder(s) will own the majority stake in the business and continue receiving support from the DSV team post spinout. The role is full time, remote initially until venture incorporation and spin out (circa Q1 2026). The Opportunity We are building a venture to transform waste polyolefins into high value, recyclable degradable packaging materials. Our novel process produces polymers with properties comparable to polypropylene but with dramatically improved end of life characteristics, including solvolysis recyclability and environmental degradability. We are seeking a commercially focused co founder to partner with our technical founder and lead all commercial activities from company formation through Series A and beyond. This is a ground floor opportunity to shape a business addressing the urgent challenge of plastic circularity. Our Approach We are developing an electrified, contaminant tolerant process capable of transforming polyolefin waste into chemicals that will form the basis of a new materials platform. Initially, we will be focusing on developing new packaging materials to tackle the global plastic waste problem. Over time, we anticipate the technology will have applications in various other sectors. It is our hope that this technology will act as a global polyolefin sink - enabling global recovery and reuse of polyolefins. The developed materials will be simpler to recycle than current technologies, and will have environmental compatbility designed in from day one. In order for us to make our vision real we are seeking to recruit a commercially focused cofounder to support our near term commercial objectives. The Role As Commercial Co-Founder, you will own the commercial strategy and execution for the venture. Working alongside the technical founder, you will be responsible for validating market demand, building customer and supplier relationships, navigating regulatory pathways, and securing the commercial proof points required to raise successive funding rounds. This is a hands on role. In the early stages, you will personally conduct customer interviews, negotiate agreements, and build financial models. As the company grows, you will recruit and lead a commercial team. Who We're Looking For Must-Have Experience (one of the following core tracks): Previous experience in a startup or early stage company environment A track record in fundraising, grant writing, and grant management Exposure to regulatory processes for chemicals or materials, and a strong network across relevant industries such as plastics, packaging, or waste management Essential Capabilities: Lead customer discovery to identify and prioritise target markets, building relationships from initial outreach through to binding offtake agreements, and refining value proposition based on market feedback Identify and secure feedstock supply partnerships with waste management companies, and develop strategic partnerships with distributors, compounders, and brand owners Co develop and maintain techno economic models and pricing strategy with the founding team, and lead commercial negotiations and contract structuring Lead fundraising efforts with commercial due diligence materials, building investor relationships and communicating commercial progress Contribute to overall company strategy as a member of the founding team Demonstrated B2B sales and business development experience, ideally in materials, chemicals, or related industrial sectors, with a track record from cold outreach to signed agreements Strong negotiation skills, financial literacy including the ability to build and interrogate financial models, and experience fundraising from venture capital and grants Comfort making decisions with incomplete information and prioritising opportunities with scarce resources Understanding of chemicals, polymers, or materials industry dynamics Willingness to operate across strategic and administrative tasks, with resilience, strong self direction, and ability to thrive in uncertain environments Excellent communication skills with the ability to build credibility across diverse stakeholders, present to senior executives and investors, and work collaboratively with a technical co founder Ability to recruit and lead team members as the company grows, with a desire to build and scale an organisation aligned with company mission and values Valuable "Nice to Haves": Experience managing customer application testing programmes, developing go to market strategy, and assessing partnership structures including distribution, licensing, and joint development Experience building quality and customer service systems, and recruiting commercial team members Ability to scope and manage regulatory pathways, coordinate with consultants and certification bodies, and substantiate environmental claims Experience identifying and securing grant funding, and developing long term expansion strategy Familiarity with the waste market, circular economy trends in plastics, recycling value chains, and regulatory frameworks for chemicals and materials By joining DSV, you will be part of a team of operators who have founded companies and led the translation of science at some of the most respected universities, charities, funds, and government agencies. Here's what we offer: Access to optimised, purpose built, proprietary tools, resources, and processes to help create high impact ventures from scratch; Opportunity area specific know how from our network of Partners and Advisors; Up to £250k in investment to incorporate the new venture and develop early proof of concept data; Guaranteed income of £4,166 per month paid as a fixed consultancy fee until the company is launched and the pre seed investment is secured; Majority equity stake in the new company betweenyou and your co founder(s); Continuous post spinout support, including fundraising, commercial partnerships, recruitment, and team building; Collaborative support from dozens of Founders currently at DSV across sectors. About DSV Deep Science Ventures (DSV) is on a mission to create a future in which both humans and the planet can thrive. We use our unique venture creation process to create, spin out, and invest in science companies, combining available scientific knowledge and founder type scientists into high impact ventures. Operating in four sectors-Pharmaceuticals, Climate, Agriculture, and Computation-we tackle the challenges defining these areas by taking a first principles approach and partnering with leading institutions.
May 05, 2026
Full time
Join as a Founder in Residence in Climate We're on the lookout for entrepreneurial individuals with technical and commercial domain expertise with keen interest in founding, and building a global scale, impact driven, high growth company from ground up. We are seeking applications from experienced industry, startup and/or new science or engineering based technology development professionals from anywhere in the world to work with us on the next generation of plastics recycling. You'll work closely with the DSV team and the current Founder in Residence for this area to co found and spin out a new company. Once the new venture is incorporated with pre seed investment from DSV, you and your co founder(s) will own the majority stake in the business and continue receiving support from the DSV team post spinout. The role is full time, remote initially until venture incorporation and spin out (circa Q1 2026). The Opportunity We are building a venture to transform waste polyolefins into high value, recyclable degradable packaging materials. Our novel process produces polymers with properties comparable to polypropylene but with dramatically improved end of life characteristics, including solvolysis recyclability and environmental degradability. We are seeking a commercially focused co founder to partner with our technical founder and lead all commercial activities from company formation through Series A and beyond. This is a ground floor opportunity to shape a business addressing the urgent challenge of plastic circularity. Our Approach We are developing an electrified, contaminant tolerant process capable of transforming polyolefin waste into chemicals that will form the basis of a new materials platform. Initially, we will be focusing on developing new packaging materials to tackle the global plastic waste problem. Over time, we anticipate the technology will have applications in various other sectors. It is our hope that this technology will act as a global polyolefin sink - enabling global recovery and reuse of polyolefins. The developed materials will be simpler to recycle than current technologies, and will have environmental compatbility designed in from day one. In order for us to make our vision real we are seeking to recruit a commercially focused cofounder to support our near term commercial objectives. The Role As Commercial Co-Founder, you will own the commercial strategy and execution for the venture. Working alongside the technical founder, you will be responsible for validating market demand, building customer and supplier relationships, navigating regulatory pathways, and securing the commercial proof points required to raise successive funding rounds. This is a hands on role. In the early stages, you will personally conduct customer interviews, negotiate agreements, and build financial models. As the company grows, you will recruit and lead a commercial team. Who We're Looking For Must-Have Experience (one of the following core tracks): Previous experience in a startup or early stage company environment A track record in fundraising, grant writing, and grant management Exposure to regulatory processes for chemicals or materials, and a strong network across relevant industries such as plastics, packaging, or waste management Essential Capabilities: Lead customer discovery to identify and prioritise target markets, building relationships from initial outreach through to binding offtake agreements, and refining value proposition based on market feedback Identify and secure feedstock supply partnerships with waste management companies, and develop strategic partnerships with distributors, compounders, and brand owners Co develop and maintain techno economic models and pricing strategy with the founding team, and lead commercial negotiations and contract structuring Lead fundraising efforts with commercial due diligence materials, building investor relationships and communicating commercial progress Contribute to overall company strategy as a member of the founding team Demonstrated B2B sales and business development experience, ideally in materials, chemicals, or related industrial sectors, with a track record from cold outreach to signed agreements Strong negotiation skills, financial literacy including the ability to build and interrogate financial models, and experience fundraising from venture capital and grants Comfort making decisions with incomplete information and prioritising opportunities with scarce resources Understanding of chemicals, polymers, or materials industry dynamics Willingness to operate across strategic and administrative tasks, with resilience, strong self direction, and ability to thrive in uncertain environments Excellent communication skills with the ability to build credibility across diverse stakeholders, present to senior executives and investors, and work collaboratively with a technical co founder Ability to recruit and lead team members as the company grows, with a desire to build and scale an organisation aligned with company mission and values Valuable "Nice to Haves": Experience managing customer application testing programmes, developing go to market strategy, and assessing partnership structures including distribution, licensing, and joint development Experience building quality and customer service systems, and recruiting commercial team members Ability to scope and manage regulatory pathways, coordinate with consultants and certification bodies, and substantiate environmental claims Experience identifying and securing grant funding, and developing long term expansion strategy Familiarity with the waste market, circular economy trends in plastics, recycling value chains, and regulatory frameworks for chemicals and materials By joining DSV, you will be part of a team of operators who have founded companies and led the translation of science at some of the most respected universities, charities, funds, and government agencies. Here's what we offer: Access to optimised, purpose built, proprietary tools, resources, and processes to help create high impact ventures from scratch; Opportunity area specific know how from our network of Partners and Advisors; Up to £250k in investment to incorporate the new venture and develop early proof of concept data; Guaranteed income of £4,166 per month paid as a fixed consultancy fee until the company is launched and the pre seed investment is secured; Majority equity stake in the new company betweenyou and your co founder(s); Continuous post spinout support, including fundraising, commercial partnerships, recruitment, and team building; Collaborative support from dozens of Founders currently at DSV across sectors. About DSV Deep Science Ventures (DSV) is on a mission to create a future in which both humans and the planet can thrive. We use our unique venture creation process to create, spin out, and invest in science companies, combining available scientific knowledge and founder type scientists into high impact ventures. Operating in four sectors-Pharmaceuticals, Climate, Agriculture, and Computation-we tackle the challenges defining these areas by taking a first principles approach and partnering with leading institutions.
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
May 04, 2026
Full time
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
May 04, 2026
Full time
Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
