Looking to earn great money this summer while working at some of the UK's most iconic events? We're recruiting Front of House staff to join our events team for the world-famous Henley Royal Regatta and Henley Festival, running from Tue, 30th June to Sun, 5th July. There's also a huge potential to work at the Henley Festival afterwards (8-12 July) - hours and pay rate to be announced This is a fantastic opportunity to be part of a high-end, fast-paced event environment - perfect for university students home for the summer or anyone looking to pick up consistent work over a busy two-week period. What you get joining the Jubilee Events Team £13.45 per hour plus holiday pay Consistent, full shifts across a two-week period Work at prestigious, high-profile events A strong, supportive team environment Opportunity for ongoing work at events across the UK A great way to build experience in premium hospitality settings Jubilee Front of House Events Team: The Role You'll be working across a range of event settings, supporting both bar service and waiting service at busy, high-end venues. Your responsibilities will include: Serving drinks behind busy event bars Waiting tables and delivering food service Providing a friendly, professional guest experience Supporting smooth service during peak periods Maintaining clean and organised service areas Working as part of a tight-knit team in a fast-paced environment Jubilee Front of House Events Team: What we're Looking For You must be available between 30th June - 5th July (until 12 July for Henley Festival) Available for shifts between 9:00am and 20:30 (8-10 hour shifts) Confident, outgoing and comfortable with customers Reliable and punctual - these are high-profile events Smart, professional presentation Previous bar or waiting experience is preferred but not essential Location: Henley-on-Thames Job Type: Temporary Event-based (30th June - 12th July) Apply now to secure your place on one of the biggest events of the summer. Do well here, and you'll have the opportunity to join our wider events team, with roles available at venues and events across the UK. Jubilee Personnel Services Limited is acting as an employment agency in relation to this vacancy
May 18, 2026
Seasonal
Looking to earn great money this summer while working at some of the UK's most iconic events? We're recruiting Front of House staff to join our events team for the world-famous Henley Royal Regatta and Henley Festival, running from Tue, 30th June to Sun, 5th July. There's also a huge potential to work at the Henley Festival afterwards (8-12 July) - hours and pay rate to be announced This is a fantastic opportunity to be part of a high-end, fast-paced event environment - perfect for university students home for the summer or anyone looking to pick up consistent work over a busy two-week period. What you get joining the Jubilee Events Team £13.45 per hour plus holiday pay Consistent, full shifts across a two-week period Work at prestigious, high-profile events A strong, supportive team environment Opportunity for ongoing work at events across the UK A great way to build experience in premium hospitality settings Jubilee Front of House Events Team: The Role You'll be working across a range of event settings, supporting both bar service and waiting service at busy, high-end venues. Your responsibilities will include: Serving drinks behind busy event bars Waiting tables and delivering food service Providing a friendly, professional guest experience Supporting smooth service during peak periods Maintaining clean and organised service areas Working as part of a tight-knit team in a fast-paced environment Jubilee Front of House Events Team: What we're Looking For You must be available between 30th June - 5th July (until 12 July for Henley Festival) Available for shifts between 9:00am and 20:30 (8-10 hour shifts) Confident, outgoing and comfortable with customers Reliable and punctual - these are high-profile events Smart, professional presentation Previous bar or waiting experience is preferred but not essential Location: Henley-on-Thames Job Type: Temporary Event-based (30th June - 12th July) Apply now to secure your place on one of the biggest events of the summer. Do well here, and you'll have the opportunity to join our wider events team, with roles available at venues and events across the UK. Jubilee Personnel Services Limited is acting as an employment agency in relation to this vacancy
Cotswold Inns And Hotels Limited
Bibury, Gloucestershire
Overview Seasonal Summer Team - including Saturdays for weddings and events The Swan Bibury, GL7 5NW Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? - define the essence of who we are. The Swan in Bibury, a former Cotswold coaching inn is located on the enchanting banks of the River Coln. Offering 22 guest rooms including accommodation in one of the four garden cottage suites, The Hotel also has a welcoming bar and popular brasserie. This role has a fixed end date to cover a busy seasonal period, this date will be discussed with you at interview. Responsibilities Note: Responsibilities are not explicitly detailed in the source description. Typical duties for Bar & Waiting Staff during seasonal periods are implied by the role title and qualifications listed below. What we can offer you An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels. Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued. Continuous growth: Engage in learning and development programs to fuel your personal and professional growth. 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years. A fair share of tips, paid on top of your hourly pay and paid on a weekly basis. Discounted hotel stays at hotels in the Fuller's Family Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more. Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments. Full induction and training The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday. What we look for in our Bar & Waiting Staff Be sociable, friendly and let your individuality shine through. An excellent team player with a positive attitude. Great communication skills Passion for fresh food, great wines, and engaging service. Cotswold Inns & Hotels is family and a place where everyone belongs Our values • Do things the right way • Being part of a family • Celebrating individuality • Always asking what's next?
May 16, 2026
Full time
Overview Seasonal Summer Team - including Saturdays for weddings and events The Swan Bibury, GL7 5NW Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? - define the essence of who we are. The Swan in Bibury, a former Cotswold coaching inn is located on the enchanting banks of the River Coln. Offering 22 guest rooms including accommodation in one of the four garden cottage suites, The Hotel also has a welcoming bar and popular brasserie. This role has a fixed end date to cover a busy seasonal period, this date will be discussed with you at interview. Responsibilities Note: Responsibilities are not explicitly detailed in the source description. Typical duties for Bar & Waiting Staff during seasonal periods are implied by the role title and qualifications listed below. What we can offer you An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels. Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued. Continuous growth: Engage in learning and development programs to fuel your personal and professional growth. 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years. A fair share of tips, paid on top of your hourly pay and paid on a weekly basis. Discounted hotel stays at hotels in the Fuller's Family Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more. Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments. Full induction and training The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday. What we look for in our Bar & Waiting Staff Be sociable, friendly and let your individuality shine through. An excellent team player with a positive attitude. Great communication skills Passion for fresh food, great wines, and engaging service. Cotswold Inns & Hotels is family and a place where everyone belongs Our values • Do things the right way • Being part of a family • Celebrating individuality • Always asking what's next?
Income Generation and Development Lead Do you have experience of securing income across multiple streams? This is an exciting opportunity to shape and lead a new phase of income generation and organisational sustainability within a growing and ambitious mental health charity. Help shape the future of mental health support in Surrey Position: Income Generation & Development Lead Location: Surrey/Hybrid Hours: Part-time, 3 days per week (0.6 FTE) Salary: £55,000-£60,000 pro rata Contract: Permanent Benefits: 5% Pension Employer Contribution, Paid Sick Leave, Blue Light Card Scheme, Staff Social Events, Staff Social & Wellbeing Committee, Celebration Day (in addition to annual leave entitlement) Closing Date: 28 June 2026, interviews will be scheduled for the beginning of July 2026. The Role The charity is investing in this role because they believe the organisation can significantly strengthen and diversify its income, increase unrestricted funding, and build new strategic partnerships and opportunities that support long-term impact across Surrey. You will establish and lead a high-performing income generation function, bringing strategy, structure and momentum to activity that is currently fragmented and underdeveloped. This role combines strategic leadership with hands-on delivery. You will work closely with senior leadership at both the charity and Catalyst Support on selected partnership initiatives and collaborative opportunities that strengthen mental health support across Surrey. There is a clear expectation that the role will contribute significantly to improving the organisation's financial resilience and move towards generating net financial contribution over time. This is a rare opportunity to: Build an income generation function from the ground up Shape organisational strategy and sustainability Develop high-value partnerships and collaborative opportunities Work across innovation, community mental health and system partnerships Help position the charity as a key partner in improving mental health support across Surrey. Key responsibilities include: Develop and lead an income generation strategy Build and manage a strong pipeline of funding opportunities Secure income from trusts, statutory and partnership sources Strengthen the case for support and external positioning Develop strategic partnerships and collaborative opportunities Establish systems, structure and focus across income generation activity. The role will also contribute to selected partnership initiatives and joint funding opportunities with Catalyst Support as part of strengthening collaboration across the county. About You We are looking for someone who can build pipeline, secure funding, develop partnerships and create the systems and relationships needed for sustainable growth. You will also: Have a strong track record of securing income across multiple streams Have built and converted funding pipelines into secured income Understand the UK charity and/or commissioning landscape Be able to work strategically while remaining hands-on and delivery-focused Be comfortable operating autonomously in a growing and evolving environment Bring energy, credibility and relationship-building strength. You will have experience of: Securing income across multiple streams (trusts & foundations, statutory funding, corporate or major donors) Record of building and converting income pipelines into secured funding Developing and delivering income generation strategies Working within the UK charity and/or commissioning environment Translating organisational priorities and relationships into income opportunities Leading or significantly contributing to successful funding bids. This role is not suited to someone looking to learn income generation in post. We need someone who can bring experience, momentum and delivery from the outset. When you click to apply you will be asked to upload your CV and covering letter (in which you'll explain how you feel your experience is suitable for the role). Please ensure you upload your documents in order to be considered for this role. About the Organisation The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley. Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit. This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period. You may also have experience in areas such as Income Generation and Development, Trusts Fundraiser, Foundations Fundraiser, Funding, Corporate Fundraiser, Major Donor Fundraiser, Fundraising, Fundraising Lead, Fundraising Manger, Income Generation Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
May 16, 2026
Full time
Income Generation and Development Lead Do you have experience of securing income across multiple streams? This is an exciting opportunity to shape and lead a new phase of income generation and organisational sustainability within a growing and ambitious mental health charity. Help shape the future of mental health support in Surrey Position: Income Generation & Development Lead Location: Surrey/Hybrid Hours: Part-time, 3 days per week (0.6 FTE) Salary: £55,000-£60,000 pro rata Contract: Permanent Benefits: 5% Pension Employer Contribution, Paid Sick Leave, Blue Light Card Scheme, Staff Social Events, Staff Social & Wellbeing Committee, Celebration Day (in addition to annual leave entitlement) Closing Date: 28 June 2026, interviews will be scheduled for the beginning of July 2026. The Role The charity is investing in this role because they believe the organisation can significantly strengthen and diversify its income, increase unrestricted funding, and build new strategic partnerships and opportunities that support long-term impact across Surrey. You will establish and lead a high-performing income generation function, bringing strategy, structure and momentum to activity that is currently fragmented and underdeveloped. This role combines strategic leadership with hands-on delivery. You will work closely with senior leadership at both the charity and Catalyst Support on selected partnership initiatives and collaborative opportunities that strengthen mental health support across Surrey. There is a clear expectation that the role will contribute significantly to improving the organisation's financial resilience and move towards generating net financial contribution over time. This is a rare opportunity to: Build an income generation function from the ground up Shape organisational strategy and sustainability Develop high-value partnerships and collaborative opportunities Work across innovation, community mental health and system partnerships Help position the charity as a key partner in improving mental health support across Surrey. Key responsibilities include: Develop and lead an income generation strategy Build and manage a strong pipeline of funding opportunities Secure income from trusts, statutory and partnership sources Strengthen the case for support and external positioning Develop strategic partnerships and collaborative opportunities Establish systems, structure and focus across income generation activity. The role will also contribute to selected partnership initiatives and joint funding opportunities with Catalyst Support as part of strengthening collaboration across the county. About You We are looking for someone who can build pipeline, secure funding, develop partnerships and create the systems and relationships needed for sustainable growth. You will also: Have a strong track record of securing income across multiple streams Have built and converted funding pipelines into secured income Understand the UK charity and/or commissioning landscape Be able to work strategically while remaining hands-on and delivery-focused Be comfortable operating autonomously in a growing and evolving environment Bring energy, credibility and relationship-building strength. You will have experience of: Securing income across multiple streams (trusts & foundations, statutory funding, corporate or major donors) Record of building and converting income pipelines into secured funding Developing and delivering income generation strategies Working within the UK charity and/or commissioning environment Translating organisational priorities and relationships into income opportunities Leading or significantly contributing to successful funding bids. This role is not suited to someone looking to learn income generation in post. We need someone who can bring experience, momentum and delivery from the outset. When you click to apply you will be asked to upload your CV and covering letter (in which you'll explain how you feel your experience is suitable for the role). Please ensure you upload your documents in order to be considered for this role. About the Organisation The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley. Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit. This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period. You may also have experience in areas such as Income Generation and Development, Trusts Fundraiser, Foundations Fundraiser, Funding, Corporate Fundraiser, Major Donor Fundraiser, Fundraising, Fundraising Lead, Fundraising Manger, Income Generation Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
No CV to hand? No problem!We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As a Team Member at the Coal Hole, you will become a master of all trades. You'll offer a warm welcome and excellent service in our restaurants and, with support and training from us, you'll be able to help out in the kitchen and on the bar too! Join us at Nicholson's pubs, we're a friendly bunch. We've been running pubs for nearly 150 years, so know a thing or two about great food, drink and classic British hospitality. If you have as much character as our pubs, we want to hear from you. WHAT'S IN IT FOR ME? Flexible shifts - to fit around you. Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered. 20% discount off all of our brands for friends and family. Earned Wage Access - no more waiting for payday, you can access your earned pay when you need it. Team Socials - work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high street shopping discounts; and we even give you free shares! There's also a free employee helpline - to support you with whatever life throws at you. WHAT WILL I BE DOING? AS A TEAM MEMBER YOU'LL Greet, serve and look after our guests ensuring they can't wait to come back. Maintain the highest standards of cleanliness and safety. Support the kitchen preparing, cooking and presenting food. Work with our team to create a friendly atmosphere our guests will love. Compensation: Competitive salary
May 16, 2026
Full time
No CV to hand? No problem!We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As a Team Member at the Coal Hole, you will become a master of all trades. You'll offer a warm welcome and excellent service in our restaurants and, with support and training from us, you'll be able to help out in the kitchen and on the bar too! Join us at Nicholson's pubs, we're a friendly bunch. We've been running pubs for nearly 150 years, so know a thing or two about great food, drink and classic British hospitality. If you have as much character as our pubs, we want to hear from you. WHAT'S IN IT FOR ME? Flexible shifts - to fit around you. Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered. 20% discount off all of our brands for friends and family. Earned Wage Access - no more waiting for payday, you can access your earned pay when you need it. Team Socials - work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high street shopping discounts; and we even give you free shares! There's also a free employee helpline - to support you with whatever life throws at you. WHAT WILL I BE DOING? AS A TEAM MEMBER YOU'LL Greet, serve and look after our guests ensuring they can't wait to come back. Maintain the highest standards of cleanliness and safety. Support the kitchen preparing, cooking and presenting food. Work with our team to create a friendly atmosphere our guests will love. Compensation: Competitive salary
Income Generation and Development Lead Do you have experience of securing income across multiple streams? This is an exciting opportunity to shape and lead a new phase of income generation and organisational sustainability within a growing and ambitious mental health charity. Help shape the future of mental health support in Surrey Position: Income Generation & Development Lead Location: Surrey/Hybrid Hours: Part-time, 3 days per week (0.6 FTE) Salary: £55,000-£60,000 pro rata Contract: Permanent Benefits: 5% Pension Employer Contribution, Paid Sick Leave, Blue Light Card Scheme, Staff Social Events, Staff Social & Wellbeing Committee, Celebration Day (in addition to annual leave entitlement) Closing Date: 28 June 2026, interviews will be scheduled for the beginning of July 2026. The Role The charity is investing in this role because they believe the organisation can significantly strengthen and diversify its income, increase unrestricted funding, and build new strategic partnerships and opportunities that support long-term impact across Surrey. You will establish and lead a high-performing income generation function, bringing strategy, structure and momentum to activity that is currently fragmented and underdeveloped. This role combines strategic leadership with hands-on delivery. You will work closely with senior leadership at both the charity and Catalyst Support on selected partnership initiatives and collaborative opportunities that strengthen mental health support across Surrey. There is a clear expectation that the role will contribute significantly to improving the organisation s financial resilience and move towards generating net financial contribution over time. This is a rare opportunity to: Build an income generation function from the ground up Shape organisational strategy and sustainability Develop high-value partnerships and collaborative opportunities Work across innovation, community mental health and system partnerships Help position the charity as a key partner in improving mental health support across Surrey. Key responsibilities include: Develop and lead an income generation strategy Build and manage a strong pipeline of funding opportunities Secure income from trusts, statutory and partnership sources Strengthen the case for support and external positioning Develop strategic partnerships and collaborative opportunities Establish systems, structure and focus across income generation activity. The role will also contribute to selected partnership initiatives and joint funding opportunities with Catalyst Support as part of strengthening collaboration across the county. About You We are looking for someone who can build pipeline, secure funding, develop partnerships and create the systems and relationships needed for sustainable growth. You will also: Have a strong track record of securing income across multiple streams Have built and converted funding pipelines into secured income Understand the UK charity and/or commissioning landscape Be able to work strategically while remaining hands-on and delivery-focused Be comfortable operating autonomously in a growing and evolving environment Bring energy, credibility and relationship-building strength. You will have experience of: Securing income across multiple streams (trusts & foundations, statutory funding, corporate or major donors) Record of building and converting income pipelines into secured funding Developing and delivering income generation strategies Working within the UK charity and/or commissioning environment Translating organisational priorities and relationships into income opportunities Leading or significantly contributing to successful funding bids. This role is not suited to someone looking to learn income generation in post. We need someone who can bring experience, momentum and delivery from the outset. When you click to apply you will be asked to upload your CV and covering letter (in which you ll explain how you feel your experience is suitable for the role). Please ensure you upload your documents in order to be considered for this role. About the Organisation The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley. Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit. This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period. You may also have experience in areas such as Income Generation and Development, Trusts Fundraiser, Foundations Fundraiser, Funding, Corporate Fundraiser, Major Donor Fundraiser, Fundraising, Fundraising Lead, Fundraising Manger, Income Generation Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
May 15, 2026
Full time
Income Generation and Development Lead Do you have experience of securing income across multiple streams? This is an exciting opportunity to shape and lead a new phase of income generation and organisational sustainability within a growing and ambitious mental health charity. Help shape the future of mental health support in Surrey Position: Income Generation & Development Lead Location: Surrey/Hybrid Hours: Part-time, 3 days per week (0.6 FTE) Salary: £55,000-£60,000 pro rata Contract: Permanent Benefits: 5% Pension Employer Contribution, Paid Sick Leave, Blue Light Card Scheme, Staff Social Events, Staff Social & Wellbeing Committee, Celebration Day (in addition to annual leave entitlement) Closing Date: 28 June 2026, interviews will be scheduled for the beginning of July 2026. The Role The charity is investing in this role because they believe the organisation can significantly strengthen and diversify its income, increase unrestricted funding, and build new strategic partnerships and opportunities that support long-term impact across Surrey. You will establish and lead a high-performing income generation function, bringing strategy, structure and momentum to activity that is currently fragmented and underdeveloped. This role combines strategic leadership with hands-on delivery. You will work closely with senior leadership at both the charity and Catalyst Support on selected partnership initiatives and collaborative opportunities that strengthen mental health support across Surrey. There is a clear expectation that the role will contribute significantly to improving the organisation s financial resilience and move towards generating net financial contribution over time. This is a rare opportunity to: Build an income generation function from the ground up Shape organisational strategy and sustainability Develop high-value partnerships and collaborative opportunities Work across innovation, community mental health and system partnerships Help position the charity as a key partner in improving mental health support across Surrey. Key responsibilities include: Develop and lead an income generation strategy Build and manage a strong pipeline of funding opportunities Secure income from trusts, statutory and partnership sources Strengthen the case for support and external positioning Develop strategic partnerships and collaborative opportunities Establish systems, structure and focus across income generation activity. The role will also contribute to selected partnership initiatives and joint funding opportunities with Catalyst Support as part of strengthening collaboration across the county. About You We are looking for someone who can build pipeline, secure funding, develop partnerships and create the systems and relationships needed for sustainable growth. You will also: Have a strong track record of securing income across multiple streams Have built and converted funding pipelines into secured income Understand the UK charity and/or commissioning landscape Be able to work strategically while remaining hands-on and delivery-focused Be comfortable operating autonomously in a growing and evolving environment Bring energy, credibility and relationship-building strength. You will have experience of: Securing income across multiple streams (trusts & foundations, statutory funding, corporate or major donors) Record of building and converting income pipelines into secured funding Developing and delivering income generation strategies Working within the UK charity and/or commissioning environment Translating organisational priorities and relationships into income opportunities Leading or significantly contributing to successful funding bids. This role is not suited to someone looking to learn income generation in post. We need someone who can bring experience, momentum and delivery from the outset. When you click to apply you will be asked to upload your CV and covering letter (in which you ll explain how you feel your experience is suitable for the role). Please ensure you upload your documents in order to be considered for this role. About the Organisation The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley. Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit. This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period. You may also have experience in areas such as Income Generation and Development, Trusts Fundraiser, Foundations Fundraiser, Funding, Corporate Fundraiser, Major Donor Fundraiser, Fundraising, Fundraising Lead, Fundraising Manger, Income Generation Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Salary: £38,000 per annum pro rata, plus 15% ILW Hours: 22.5 hours over 3 days Contract Type: Permanent Location: London Reports to: Head of Centre Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James' Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. James' Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn't find it. James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James' Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need. In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands. THE OPPORTUNITY We are recruiting Senior Suicide Prevention Therapists to deliver our clinically proven, life-saving intervention at our James' Place centre in London. As a Senior Suicide Prevention Therapist, you will work closely with the Head of Centre to provide strong clinical leadership and oversight while also delivering direct therapeutic work with men experiencing suicidal crisis and their supporter(s). You will play a key role in supporting the clinical team to deliver our unique intervention and to co-produce effective, individualised safety plans to help men remain safe. You will work closely with the Head of Centre in London and the wider James' Place leadership team to ensure strong integration between the pilot service and our established centres. This role requires an experienced mental health professional or therapist with a strong background in suicide prevention, excellent risk assessment and formulation skills, and demonstrable experience of clinical supervision, line management, and leadership. Training, induction, and ongoing support will be provided by the Head of Centre in London and the wider James' Place team. KEY RESPONSIBILITIES Senior Clinical Duties Work as a duty therapist to triage and assess suitability of James' Place referrals daily Take full clinical responsibility of the men under James' Place care, as a co-leader of the clinical team and in consultation with Head of Centre Lead and support peer support sessions, caseload discussions and reflective practice with the team Create an environment in which confidentiality, privacy and dignity are respected and be clear with clients about limits of confidentiality Deputise for the Head of Centre when required Clinical Conduct initial Welcome Assessments with men in a suicidal crisis, assessing risk and the suitability of the James' Place intervention and co-producing effective safety plans Deliver our therapeutic intervention, building trust and exploring the reasons for crisis Use the Lay Your Cards on the Table intervention to encourage men to talk about and explore their feelings, attitudes and behaviours and develop positive coping strategies Escalate care to appropriate services when necessary, including emergency services and secondary mental health teams Deliver one-off guidance sessions to supporters of men under the James' Place care Work collaboratively with other professionals to coordinate comprehensive care Undergo clinical supervision with a qualified supervisor to reflect on clinical work and raise any issues or concerns arising from work Remain up to date with developments in law, theories and research Maintain confidentiality and adhere to ethical standards Complete session notes in a timely and effective manner Participate in continuous professional development and engage in training provided both internally and externally Support the Clinical Administration team as and when necessary Leadership and Management Manage, support and lead Suicide Prevention Therapists, encouraging staff to develop and grow Conduct regular probation reviews, monthly 1:1s and annual appraisals with staff Conduct therapist case reviews to ensure work is completed safely, effectively and in accordance with James' Place policies and procedures Confidently identify and sensitively communicate areas for development and conduct performance management reviews when necessary Demonstrate and promote self-awareness and regularly dedicate time and space, inside and outside of work, to keeping yourself and the team well Provide support to access training and other developmental activities Support staff wellbeing Outreach and Engagement Work alongside the Head of Centre to actively increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention Support the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events Values Demonstrate commitment to the James' Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work PERSON SPECIFICATION The role requires someone with a relevant qualification who can confidently lead a team and support men experiencing a suicidal crisis. You will need to be able to effectively conduct risk assessments and deliver our clinically proven therapeutic intervention to ensure client safety. Strong therapeutic communication, the ability to work autonomously and teamwork skills are also essential to this role, as well as the ability to build trust and hope. Essential Qualification(s) A Core Profession such as Mental Health Nurse, Occupational Therapist or Social Worker, counselling or practitioner psychologist registered with NMC, HCPC, or Social Work England or Accreditation as a psychological therapist, psychotherapist, or counsellor registered with BACP, UKCP, BABCP or equivalent, or have completed training and awaiting accreditation You must hold a relevant qualification to be considered for this role. Knowledge, Skills and Experience Experience of leading, supervising and developing a team or others Experience of holding supervision, reflective practice and/or case management with colleagues Experience of decision making, when asked by colleagues for advice and support Experience of triaging referrals and demonstrating accountability for decisions made Experience of modelling best practice to others and working to address issues of performance and competency when they arise Willingness to cover Head of Centre delegated duties when needed (e.g. leave and other absence) Commitment to continued professional development and can evidence additional learning since completion of core training Demonstrable experience working with adults experiencing acute psychological distress Demonstrable knowledge of social and other factors which could lead to suicidal thinking and actions Demonstrable knowledge of the factors contributing to male suicide Evidence of being able to deliver a therapeutic session and work in a therapeutic environment Effective communication skills (both written and verbal) Good interpersonal skills with the ability to manage difficult situations Ability to assess, plan, implement and evaluate therapeutic interventions An ability to collaborate with clients in the development of a person centred, individual intervention plan An ability to engage clients in the intervention plan, overcoming barriers to communication Ability to conduct effective risk assessments and collaborative safety plans with men who are presenting with high risk of suicide, or be willing and able to learn how to do so Ability to identify if the James' Place service is not adequate to maintain the person's safety and facilitate rapid transfer to the most appropriate service Ability to maintain boundaries within a time-limited intervention Ability to work as an effective team member Ability to manage and prioritise own workload, using own initiative and confidence in decision making Strong time management Ability to maintain up to date client records in line with James' Place standards Ability to maintain own personal safety and the safety of others within the centre Knowledge and understanding of Safeguarding Procedures Values Commitment to clinical supervision Ability to engage with James' Place values Ability to promote people's equality, diversity and rights Ability to work collaboratively and demonstrate commitment to co-production . click apply for full job details
May 15, 2026
Full time
Salary: £38,000 per annum pro rata, plus 15% ILW Hours: 22.5 hours over 3 days Contract Type: Permanent Location: London Reports to: Head of Centre Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James' Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. James' Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn't find it. James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James' Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need. In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands. THE OPPORTUNITY We are recruiting Senior Suicide Prevention Therapists to deliver our clinically proven, life-saving intervention at our James' Place centre in London. As a Senior Suicide Prevention Therapist, you will work closely with the Head of Centre to provide strong clinical leadership and oversight while also delivering direct therapeutic work with men experiencing suicidal crisis and their supporter(s). You will play a key role in supporting the clinical team to deliver our unique intervention and to co-produce effective, individualised safety plans to help men remain safe. You will work closely with the Head of Centre in London and the wider James' Place leadership team to ensure strong integration between the pilot service and our established centres. This role requires an experienced mental health professional or therapist with a strong background in suicide prevention, excellent risk assessment and formulation skills, and demonstrable experience of clinical supervision, line management, and leadership. Training, induction, and ongoing support will be provided by the Head of Centre in London and the wider James' Place team. KEY RESPONSIBILITIES Senior Clinical Duties Work as a duty therapist to triage and assess suitability of James' Place referrals daily Take full clinical responsibility of the men under James' Place care, as a co-leader of the clinical team and in consultation with Head of Centre Lead and support peer support sessions, caseload discussions and reflective practice with the team Create an environment in which confidentiality, privacy and dignity are respected and be clear with clients about limits of confidentiality Deputise for the Head of Centre when required Clinical Conduct initial Welcome Assessments with men in a suicidal crisis, assessing risk and the suitability of the James' Place intervention and co-producing effective safety plans Deliver our therapeutic intervention, building trust and exploring the reasons for crisis Use the Lay Your Cards on the Table intervention to encourage men to talk about and explore their feelings, attitudes and behaviours and develop positive coping strategies Escalate care to appropriate services when necessary, including emergency services and secondary mental health teams Deliver one-off guidance sessions to supporters of men under the James' Place care Work collaboratively with other professionals to coordinate comprehensive care Undergo clinical supervision with a qualified supervisor to reflect on clinical work and raise any issues or concerns arising from work Remain up to date with developments in law, theories and research Maintain confidentiality and adhere to ethical standards Complete session notes in a timely and effective manner Participate in continuous professional development and engage in training provided both internally and externally Support the Clinical Administration team as and when necessary Leadership and Management Manage, support and lead Suicide Prevention Therapists, encouraging staff to develop and grow Conduct regular probation reviews, monthly 1:1s and annual appraisals with staff Conduct therapist case reviews to ensure work is completed safely, effectively and in accordance with James' Place policies and procedures Confidently identify and sensitively communicate areas for development and conduct performance management reviews when necessary Demonstrate and promote self-awareness and regularly dedicate time and space, inside and outside of work, to keeping yourself and the team well Provide support to access training and other developmental activities Support staff wellbeing Outreach and Engagement Work alongside the Head of Centre to actively increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention Support the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events Values Demonstrate commitment to the James' Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work PERSON SPECIFICATION The role requires someone with a relevant qualification who can confidently lead a team and support men experiencing a suicidal crisis. You will need to be able to effectively conduct risk assessments and deliver our clinically proven therapeutic intervention to ensure client safety. Strong therapeutic communication, the ability to work autonomously and teamwork skills are also essential to this role, as well as the ability to build trust and hope. Essential Qualification(s) A Core Profession such as Mental Health Nurse, Occupational Therapist or Social Worker, counselling or practitioner psychologist registered with NMC, HCPC, or Social Work England or Accreditation as a psychological therapist, psychotherapist, or counsellor registered with BACP, UKCP, BABCP or equivalent, or have completed training and awaiting accreditation You must hold a relevant qualification to be considered for this role. Knowledge, Skills and Experience Experience of leading, supervising and developing a team or others Experience of holding supervision, reflective practice and/or case management with colleagues Experience of decision making, when asked by colleagues for advice and support Experience of triaging referrals and demonstrating accountability for decisions made Experience of modelling best practice to others and working to address issues of performance and competency when they arise Willingness to cover Head of Centre delegated duties when needed (e.g. leave and other absence) Commitment to continued professional development and can evidence additional learning since completion of core training Demonstrable experience working with adults experiencing acute psychological distress Demonstrable knowledge of social and other factors which could lead to suicidal thinking and actions Demonstrable knowledge of the factors contributing to male suicide Evidence of being able to deliver a therapeutic session and work in a therapeutic environment Effective communication skills (both written and verbal) Good interpersonal skills with the ability to manage difficult situations Ability to assess, plan, implement and evaluate therapeutic interventions An ability to collaborate with clients in the development of a person centred, individual intervention plan An ability to engage clients in the intervention plan, overcoming barriers to communication Ability to conduct effective risk assessments and collaborative safety plans with men who are presenting with high risk of suicide, or be willing and able to learn how to do so Ability to identify if the James' Place service is not adequate to maintain the person's safety and facilitate rapid transfer to the most appropriate service Ability to maintain boundaries within a time-limited intervention Ability to work as an effective team member Ability to manage and prioritise own workload, using own initiative and confidence in decision making Strong time management Ability to maintain up to date client records in line with James' Place standards Ability to maintain own personal safety and the safety of others within the centre Knowledge and understanding of Safeguarding Procedures Values Commitment to clinical supervision Ability to engage with James' Place values Ability to promote people's equality, diversity and rights Ability to work collaboratively and demonstrate commitment to co-production . click apply for full job details
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
May 15, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Cotswold Inns And Hotels Limited
Bibury, Gloucestershire
A local hospitality provider in Bibury is seeking Seasonal Bar & Waiting Staff to join its vibrant team. The role requires sociable and friendly candidates who can work well in a team and possess great communication skills. Employees will benefit from discounts on food, drink, and hotel stays, as well as a supportive environment for personal and professional growth. The position has a fixed end date and may involve weekend shifts for weddings and events.
May 15, 2026
Full time
A local hospitality provider in Bibury is seeking Seasonal Bar & Waiting Staff to join its vibrant team. The role requires sociable and friendly candidates who can work well in a team and possess great communication skills. Employees will benefit from discounts on food, drink, and hotel stays, as well as a supportive environment for personal and professional growth. The position has a fixed end date and may involve weekend shifts for weddings and events.
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
May 14, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
May 14, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Elementa Support Services
Whaddon, Gloucestershire
Location: Glouscester Pay: £96 - £101 (per day during trial Type: Temp - Permanent Hours: 29 Hpw/TTO Start date: ASAP Elementa are recruiting for an SEMH/SCLN Learning Support Assistant for a specialist primary provision in Gloucester, catering for children aged 5 11. The children who attend the school have an EHCP to support their SEMH (Social, Emotional and Mental Health) and SCLN (Speech, Communication and Language Needs). Your role will be to support teaching staff in delivering a high-quality, inclusive provision for all pupils. This can be a challenging but highly rewarding environment. Some pupils may display behaviours that require patience, resilience, and strong behaviour management skills. Previous experience working in a specialist provision, primary setting, or with children with additional needs is essential. Due to the level of support required, a DBS on the Update Service is necessary, as delays in processing a new DBS could impact start dates and staffing levels. You will act as a positive role model for pupils, providing effective educational and pastoral support. Key responsibilities include: Providing academic and pastoral support to pupils to help them overcome barriers to learning Supporting teaching staff in planning and adapting resources to meet individual needs Working collaboratively with teachers and support staff to share effective strategies Responding appropriately to challenging behaviour as part of a team Supporting pupils to make positive choices around behaviour, attendance, and social interactions Helping to build strong relationships between the school and families to enhance outcomes Adhering to safeguarding and confidentiality procedures at all times Monitoring, recording, and contributing to the evaluation of pupil progress and wellbeing Promoting high standards and contributing to a culture of shared good practice Supporting whole-school reward systems and positive behaviour approaches Encouraging pupils to develop social, emotional, and cultural understanding Monitoring individual health needs and communicating these effectively to staff Contract & recruitment information Elementa is the recruiting partner therefore applicants being considered for the role after pre-screening will be required to complete the registration process for Elementa. This includes full vetting & background checks and application for an Enhanced DBS Disclosure (which may be chargeable @£64.20) unless you have a current Enhanced DBS subscribed to the update service. If you have the relevant skills and experience necessary for this role then please apply with your full up to date CV. ELEMENTA CANDIDATE COMMITMENT: Weekly pay no waiting for monthly payroll cut off dates, Elementa pays one week in lieu. PAYE contract unless a candidate specifically requests it, all candidates are paid via PAYE giving them the protections and payment structure of a traditional employer:employee relationship. Training & Support a broad range of free or heavily discounted training available including Safeguarding, Behaviour, Team Teach, SEND, Makaton and Thrive. Regular welfare contact and support from a dedicated candidate manager. Fair pay policy our candidates are paid to scale, where a variation on this may be required written agreement will be provided ahead of the position. Additional services to support our staff we have a network of partners who offer support services to our candidates tax returns, accountancy, legal and more. For more information click apply now below or contact us via phone or email. All applicants will be promptly responded to.
May 13, 2026
Contractor
Location: Glouscester Pay: £96 - £101 (per day during trial Type: Temp - Permanent Hours: 29 Hpw/TTO Start date: ASAP Elementa are recruiting for an SEMH/SCLN Learning Support Assistant for a specialist primary provision in Gloucester, catering for children aged 5 11. The children who attend the school have an EHCP to support their SEMH (Social, Emotional and Mental Health) and SCLN (Speech, Communication and Language Needs). Your role will be to support teaching staff in delivering a high-quality, inclusive provision for all pupils. This can be a challenging but highly rewarding environment. Some pupils may display behaviours that require patience, resilience, and strong behaviour management skills. Previous experience working in a specialist provision, primary setting, or with children with additional needs is essential. Due to the level of support required, a DBS on the Update Service is necessary, as delays in processing a new DBS could impact start dates and staffing levels. You will act as a positive role model for pupils, providing effective educational and pastoral support. Key responsibilities include: Providing academic and pastoral support to pupils to help them overcome barriers to learning Supporting teaching staff in planning and adapting resources to meet individual needs Working collaboratively with teachers and support staff to share effective strategies Responding appropriately to challenging behaviour as part of a team Supporting pupils to make positive choices around behaviour, attendance, and social interactions Helping to build strong relationships between the school and families to enhance outcomes Adhering to safeguarding and confidentiality procedures at all times Monitoring, recording, and contributing to the evaluation of pupil progress and wellbeing Promoting high standards and contributing to a culture of shared good practice Supporting whole-school reward systems and positive behaviour approaches Encouraging pupils to develop social, emotional, and cultural understanding Monitoring individual health needs and communicating these effectively to staff Contract & recruitment information Elementa is the recruiting partner therefore applicants being considered for the role after pre-screening will be required to complete the registration process for Elementa. This includes full vetting & background checks and application for an Enhanced DBS Disclosure (which may be chargeable @£64.20) unless you have a current Enhanced DBS subscribed to the update service. If you have the relevant skills and experience necessary for this role then please apply with your full up to date CV. ELEMENTA CANDIDATE COMMITMENT: Weekly pay no waiting for monthly payroll cut off dates, Elementa pays one week in lieu. PAYE contract unless a candidate specifically requests it, all candidates are paid via PAYE giving them the protections and payment structure of a traditional employer:employee relationship. Training & Support a broad range of free or heavily discounted training available including Safeguarding, Behaviour, Team Teach, SEND, Makaton and Thrive. Regular welfare contact and support from a dedicated candidate manager. Fair pay policy our candidates are paid to scale, where a variation on this may be required written agreement will be provided ahead of the position. Additional services to support our staff we have a network of partners who offer support services to our candidates tax returns, accountancy, legal and more. For more information click apply now below or contact us via phone or email. All applicants will be promptly responded to.
Are you experienced in bar, waiting or general hospitality work? Are you interested in flexibility of being able to pick and choose your shifts or supplementing another income working at various events and festivals across the summer? We're looking for enthusiastic and reliable Front of House staff to join our events team! Roles Available: Barista Bar Staff Waitress / Waiter What We Offer: Flexible part-time hours Competitive pay rates Supportive team environment Opportunity for ongoing and potential permanent work Requirements: Previous hospitality experience preferred but not essential Full UK driving licence and own vehicle preferred Strong work ethic and positive attitude Excellent customer service and teamwork skills Ability to work evenings and weekends when required If you're passionate about hospitality and love working in a fast-paced, customer-focused environment, apply now and start your next opportunity today! Jubilee Recruitment is acting as an employment agency in relation to this temporary vacancy.
May 13, 2026
Seasonal
Are you experienced in bar, waiting or general hospitality work? Are you interested in flexibility of being able to pick and choose your shifts or supplementing another income working at various events and festivals across the summer? We're looking for enthusiastic and reliable Front of House staff to join our events team! Roles Available: Barista Bar Staff Waitress / Waiter What We Offer: Flexible part-time hours Competitive pay rates Supportive team environment Opportunity for ongoing and potential permanent work Requirements: Previous hospitality experience preferred but not essential Full UK driving licence and own vehicle preferred Strong work ethic and positive attitude Excellent customer service and teamwork skills Ability to work evenings and weekends when required If you're passionate about hospitality and love working in a fast-paced, customer-focused environment, apply now and start your next opportunity today! Jubilee Recruitment is acting as an employment agency in relation to this temporary vacancy.
Working Hours: 4 On 4 Off Alternating Full-Time Shifts 16:00 Close Salary: Competitive Monthly Salary + Tips + Overtime Available We are seeking enthusiastic and customer-oriented individuals to join our Waiting & Bar Staff team. You will ensure an exceptional dining experience for our guests by providing prompt, attentive, and friendly service. Responsibilities: Greet guests warmly upon arrival and escort them to their tables. Present menus and provide detailed information about dishes, specials, and beverages. Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. Serve food and drinks in a timely manner, ensuring accuracy and presentation. Anticipate guests' needs and respond promptly to requests or concerns. Maintain a clean and organised dining area, including tables, chairs, and service stations. Handle cash and card transactions accurately and efficiently. Collaborate with team members to ensure smooth service and guest satisfaction. Adhere to all food safety and hygiene standards. Assist with opening and closing duties as required. Requirements: Previous experience in a similar role preferred but not required. Excellent communication and interpersonal skills. Ability to work well under pressure in a fast-paced environment. Strong attention to detail and a proactive approach to guest service. Flexibility to work evenings, weekends, and holidays as needed. Basic maths skills for handling transactions. Benefits: Competitive hourly wage plus tips. Opportunity to work in a dynamic and collaborative team environment. Gain valuable experience in the hospitality industry. Enjoy a vibrant and exciting work atmosphere. We require 2 weeks of your annual holiday entitlement be taken between January & February of each year due to the needs of the business.
May 13, 2026
Full time
Working Hours: 4 On 4 Off Alternating Full-Time Shifts 16:00 Close Salary: Competitive Monthly Salary + Tips + Overtime Available We are seeking enthusiastic and customer-oriented individuals to join our Waiting & Bar Staff team. You will ensure an exceptional dining experience for our guests by providing prompt, attentive, and friendly service. Responsibilities: Greet guests warmly upon arrival and escort them to their tables. Present menus and provide detailed information about dishes, specials, and beverages. Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. Serve food and drinks in a timely manner, ensuring accuracy and presentation. Anticipate guests' needs and respond promptly to requests or concerns. Maintain a clean and organised dining area, including tables, chairs, and service stations. Handle cash and card transactions accurately and efficiently. Collaborate with team members to ensure smooth service and guest satisfaction. Adhere to all food safety and hygiene standards. Assist with opening and closing duties as required. Requirements: Previous experience in a similar role preferred but not required. Excellent communication and interpersonal skills. Ability to work well under pressure in a fast-paced environment. Strong attention to detail and a proactive approach to guest service. Flexibility to work evenings, weekends, and holidays as needed. Basic maths skills for handling transactions. Benefits: Competitive hourly wage plus tips. Opportunity to work in a dynamic and collaborative team environment. Gain valuable experience in the hospitality industry. Enjoy a vibrant and exciting work atmosphere. We require 2 weeks of your annual holiday entitlement be taken between January & February of each year due to the needs of the business.
Gill Cooke Personnel Ltd T/A The Recruitment Group
Oxford, Oxfordshire
The Recruitment Group The Recruitment Group is hiring! We're on the lookout for a Waiting Staff to join our well-established clients based in Oxford for immediate starts. About the role: As Waiting Staff, you will be responsible for: Laying out cutlery/place settings Serving plates of hot and cold food to guests Clearing away finished plates Serving drinks, both from the bar and pouring wine Dealing with any requests from guests Any other duties as required by the Supervisor on duty About You: You will need to be a confident person, experience is desired but not necessary You will need to be 18 or over due to insurance purposes Working Hours: Variable shifts available covering weekdays and weekends Long term temporary positions available with immediate starts Pay from £14.06 per hour For more information and to apply, get in touch with our Oxford branch on (phone number removed) or click 'Apply Now' to submit your application. We wish you the best of luck in your job search! If you would like to know how we will store and process your data, please visit (url removed) to read our GDPR Data Protection Statement.
May 13, 2026
Seasonal
The Recruitment Group The Recruitment Group is hiring! We're on the lookout for a Waiting Staff to join our well-established clients based in Oxford for immediate starts. About the role: As Waiting Staff, you will be responsible for: Laying out cutlery/place settings Serving plates of hot and cold food to guests Clearing away finished plates Serving drinks, both from the bar and pouring wine Dealing with any requests from guests Any other duties as required by the Supervisor on duty About You: You will need to be a confident person, experience is desired but not necessary You will need to be 18 or over due to insurance purposes Working Hours: Variable shifts available covering weekdays and weekends Long term temporary positions available with immediate starts Pay from £14.06 per hour For more information and to apply, get in touch with our Oxford branch on (phone number removed) or click 'Apply Now' to submit your application. We wish you the best of luck in your job search! If you would like to know how we will store and process your data, please visit (url removed) to read our GDPR Data Protection Statement.
Event Operations Assistant Manager Location: Rockliffe Hall, Darlington Salary : £35,000 to £37,500 per annum Hours : Fulltime - 45 hours per week, including weekends Reports to : Events Operations Manager and Director of Food & Beverage Responsible for: Events Supervisor, Events Waiting Staff, Bar Staff and Support Teams (event delivery & service) Job Purpose: We're looking for an experienced, Event Operations Assistant Manager to support the delivery of exceptional events across Rockliffe Hall, ensuring all operational aspects of conferences, weddings, private dining and special events are executed to the highest standards. This role is hands-on and service-led, with a strong focus on event setup, team supervision, guest experience, and seamless coordination between departments. Working closely with the Event Operations Manager, the role ensures events are delivered smoothly, professionally, and in line with the resort's luxury standards, supporting both the guest journey and the performance of operational teams. Key responsibilities of the Event Operations Assistant Manager : Support the planning and delivery of all operational aspects of events across the resort Assist with room set-ups, event turnarounds, and breakdowns in line with event specifications Ensure event spaces are fully prepared, presented, and service-ready always Coordinate closely with kitchen, bar, AV, housekeeping, and front-of-house teams Monitor event timelines and service flow to ensure smooth delivery Act as an operational point of contact during live events Support the execution of weddings, conferences, private dining, and high-profile functions Escalate operational challenges promptly and professionally Supervise and support event supervisors and event service teams during builds and live events Allocate roles and responsibilities clearly to ensure effective event delivery Lead by example, maintaining calm, clarity, and professionalism always Deliver pre-event briefings and support clear communication throughout service Provide real-time coaching and support during events Uphold performance, conduct, and service standards consistently Support training and development of event team members Support the delivery of polished, attentive, and personalised event service Maintain a visible presence during events, engaging with clients and guests where appropriate Ensure VIP guests, key clients, and special requirements are acknowledged and supported Handle guest feedback or concerns professionally and discreetly Ensure event presentation, styling, and atmosphere align with brand expectations Support the creation of memorable and seamless guest experiences About Us : Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of a highly professional Event and Operations Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
May 12, 2026
Full time
Event Operations Assistant Manager Location: Rockliffe Hall, Darlington Salary : £35,000 to £37,500 per annum Hours : Fulltime - 45 hours per week, including weekends Reports to : Events Operations Manager and Director of Food & Beverage Responsible for: Events Supervisor, Events Waiting Staff, Bar Staff and Support Teams (event delivery & service) Job Purpose: We're looking for an experienced, Event Operations Assistant Manager to support the delivery of exceptional events across Rockliffe Hall, ensuring all operational aspects of conferences, weddings, private dining and special events are executed to the highest standards. This role is hands-on and service-led, with a strong focus on event setup, team supervision, guest experience, and seamless coordination between departments. Working closely with the Event Operations Manager, the role ensures events are delivered smoothly, professionally, and in line with the resort's luxury standards, supporting both the guest journey and the performance of operational teams. Key responsibilities of the Event Operations Assistant Manager : Support the planning and delivery of all operational aspects of events across the resort Assist with room set-ups, event turnarounds, and breakdowns in line with event specifications Ensure event spaces are fully prepared, presented, and service-ready always Coordinate closely with kitchen, bar, AV, housekeeping, and front-of-house teams Monitor event timelines and service flow to ensure smooth delivery Act as an operational point of contact during live events Support the execution of weddings, conferences, private dining, and high-profile functions Escalate operational challenges promptly and professionally Supervise and support event supervisors and event service teams during builds and live events Allocate roles and responsibilities clearly to ensure effective event delivery Lead by example, maintaining calm, clarity, and professionalism always Deliver pre-event briefings and support clear communication throughout service Provide real-time coaching and support during events Uphold performance, conduct, and service standards consistently Support training and development of event team members Support the delivery of polished, attentive, and personalised event service Maintain a visible presence during events, engaging with clients and guests where appropriate Ensure VIP guests, key clients, and special requirements are acknowledged and supported Handle guest feedback or concerns professionally and discreetly Ensure event presentation, styling, and atmosphere align with brand expectations Support the creation of memorable and seamless guest experiences About Us : Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities. Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence. Why join? To be part of a highly professional Event and Operations Team within a premium hospitality environment during an exciting period of transformation and growth. Benefits: A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months) Pension Scheme (Aegon) Hospitality Rewards Scheme Life Assurance (Legal & General) Private Medical Insurance (WPA) Selected Discounts Across the Resort Enhanced Annual Leave for Long Service Annual Leave - 20 Days plus Bank Holidays Employee Assistance Programme (Hospitality Action) Staff Meals Uniform Laundry Service "Our success is dependent on every single individual in our team"
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
May 11, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Looking for flexible Front of House and Bar shifts in the Nantwich and surrounding areas? If you have your own transport and love variety then you can be enjoying weekly pay and the freedom to choose when and where you work! Join Jubilee Hospitality s Front of House Team and pick from a selection of shifts across various locations in areas such as Wrexham, Crewe, Chester and Market Drayton to name but a few! From busy pubs and hotels to events and seasonal venues, there s something to suit everyone. What you get joining the Jubilee Front of House Team Flexible shifts to suit you - weekdays, evenings and weekends Weekly pay from £12.71+ per hour plus holiday pay Immediate starts available A variety of venues and environments - no two shifts the same Ongoing or ad hoc work built around your availability Extra opportunities for drivers Jubilee Front of House Team: The Role As Front of House staff, including Bar Staff and Waiting Staff, you ll be the face of the venue - welcoming guests, supporting events, and helping deliver smooth, professional service. Your responsibilities will include: Greeting and assisting guests, customers and visitors Serving food and drink in pubs, hotels and event settings Supporting busy services during peak periods Keeping service areas clean and welcoming Working confidently to site procedures and health & safety standards Jubilee Front of House Team: What we re Looking For Confident, friendly people who enjoy working with the public Reliable, punctual and adaptable Smart, professional presentation Comfortable handling busy service periods Previous customer service or FOH experience is an advantage Driving licence and own transport is a considerable advantage due to the spread of venues across Tamworth and the surrounding areas Location: Multiple venues in Nantwich & the surrounding towns & villages Job Type: Temporary Flexible shifts Apply now and start picking up shifts that work for you. You must be 18+ for most roles and eligible to work in the UK. Jubilee Personnel Services Limited is acting as an employment agency in relation to this vacancy.
May 11, 2026
Seasonal
Looking for flexible Front of House and Bar shifts in the Nantwich and surrounding areas? If you have your own transport and love variety then you can be enjoying weekly pay and the freedom to choose when and where you work! Join Jubilee Hospitality s Front of House Team and pick from a selection of shifts across various locations in areas such as Wrexham, Crewe, Chester and Market Drayton to name but a few! From busy pubs and hotels to events and seasonal venues, there s something to suit everyone. What you get joining the Jubilee Front of House Team Flexible shifts to suit you - weekdays, evenings and weekends Weekly pay from £12.71+ per hour plus holiday pay Immediate starts available A variety of venues and environments - no two shifts the same Ongoing or ad hoc work built around your availability Extra opportunities for drivers Jubilee Front of House Team: The Role As Front of House staff, including Bar Staff and Waiting Staff, you ll be the face of the venue - welcoming guests, supporting events, and helping deliver smooth, professional service. Your responsibilities will include: Greeting and assisting guests, customers and visitors Serving food and drink in pubs, hotels and event settings Supporting busy services during peak periods Keeping service areas clean and welcoming Working confidently to site procedures and health & safety standards Jubilee Front of House Team: What we re Looking For Confident, friendly people who enjoy working with the public Reliable, punctual and adaptable Smart, professional presentation Comfortable handling busy service periods Previous customer service or FOH experience is an advantage Driving licence and own transport is a considerable advantage due to the spread of venues across Tamworth and the surrounding areas Location: Multiple venues in Nantwich & the surrounding towns & villages Job Type: Temporary Flexible shifts Apply now and start picking up shifts that work for you. You must be 18+ for most roles and eligible to work in the UK. Jubilee Personnel Services Limited is acting as an employment agency in relation to this vacancy.
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
May 08, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
May 06, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Now Recruiting: Premium Front of House Event Staff We are seeking high-calibre bar and waiting staff to represent our clients at a range of high-end events in and around Halesworth. £13 per hour Halesworth & surrounding areas Adhoc, flexible shifts This is a fantastic opportunity to work at exclusive events, delivering exceptional service in stylish, fast-paced environments. We re looking for individuals who: Have previous front of house, bar or waiting experience Present themselves to a high standard Are confident, professional, and reliable Thrive in busy event settings If you take pride in delivering outstanding customer service and want to be part of premium events, we d love to hear from you. Apply now to register your interest.
May 05, 2026
Seasonal
Now Recruiting: Premium Front of House Event Staff We are seeking high-calibre bar and waiting staff to represent our clients at a range of high-end events in and around Halesworth. £13 per hour Halesworth & surrounding areas Adhoc, flexible shifts This is a fantastic opportunity to work at exclusive events, delivering exceptional service in stylish, fast-paced environments. We re looking for individuals who: Have previous front of house, bar or waiting experience Present themselves to a high standard Are confident, professional, and reliable Thrive in busy event settings If you take pride in delivering outstanding customer service and want to be part of premium events, we d love to hear from you. Apply now to register your interest.
