Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Apr 15, 2026
Seasonal
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
The starting salary for this position is 47,142 per annum based on a 36-hour working week. Are you interested in managing a team of Coroner's Officers to support the Senior Coroner deliver their judicial responsibilities? Surrey County Council provides the administrative support to the Senior Coroner in the operation of the Coroner's Court and importantly, supporting bereaved families. We are recruiting for an outstanding individual to manage a team of Coroner's Officers covering the county of Surrey; working with bereaved families, the Police, Hospital Trusts and Funeral Directors. Please note - this role requires the post-holder to be part of an on-call rota which will attract an on-call allowance of 1,800 per annum. We otherwise operate a hybrid system of working, with an expectation of a minimum of 2 days per week working from the Coroner's Court in Woking. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role You will be responsible for oversight of the effective management of the referrals, investigations and inquest cases to be progressed, ensuring the team of Senior Coroner's Officers and Coroner's Officers are supported and enabled to deliver a high-quality service to bereaved families and the coroner. You will ensure full compliance with the statutory duties that underpin referrals, investigations and the support of inquests into unexplained deaths. In this role you will embed a strong performance culture that places the dignity of the deceased at its heart and delivers a sensitive, compassionate and empathetic service to bereaved families. You will also maintain close and constructive relationships with the Senior Coroner, Area Coroner and Assistant Coroners, all of whom are independent judicial office holders, ensuring their instructions are appropriately followed and that they are fully supported to fulfil their judicial responsibilities. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience of working within a coronial service as a Coroner's Officer, the police, legal profession or other investigatory profession. Experience of managing a team. Ability to build quality working relationships with key partners to ensure SLAs are met Confident and empathetic in working with partners and other key stakeholders, including the public Strong communication skills, both verbal and written, with the ability to communicate complex issues to a wide range of audiences To apply, we request that you submit a CV and you will be asked the following 3 questions: Please describe your experience of working within a coronial service, police, legal or other investigatory setting. How has this experience prepared you to oversee referrals, investigations and inquest cases while ensuring statutory compliance? Tell us about your experience of managing and supporting a team in a complex or sensitive operational environment, including how you have embedded a strong performance culture that balances quality, accountability and compassion. Please provide an example of how you have built and maintained effective working relationships with senior partners or stakeholders, including the public, and explain how you communicated complex or sensitive issues clearly and empathetically to ensure expectations and service standards were met. The job advert closes at 23:59 on 12/04/2026 with interviews dates to be confirmed. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 15, 2026
Full time
The starting salary for this position is 47,142 per annum based on a 36-hour working week. Are you interested in managing a team of Coroner's Officers to support the Senior Coroner deliver their judicial responsibilities? Surrey County Council provides the administrative support to the Senior Coroner in the operation of the Coroner's Court and importantly, supporting bereaved families. We are recruiting for an outstanding individual to manage a team of Coroner's Officers covering the county of Surrey; working with bereaved families, the Police, Hospital Trusts and Funeral Directors. Please note - this role requires the post-holder to be part of an on-call rota which will attract an on-call allowance of 1,800 per annum. We otherwise operate a hybrid system of working, with an expectation of a minimum of 2 days per week working from the Coroner's Court in Woking. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role You will be responsible for oversight of the effective management of the referrals, investigations and inquest cases to be progressed, ensuring the team of Senior Coroner's Officers and Coroner's Officers are supported and enabled to deliver a high-quality service to bereaved families and the coroner. You will ensure full compliance with the statutory duties that underpin referrals, investigations and the support of inquests into unexplained deaths. In this role you will embed a strong performance culture that places the dignity of the deceased at its heart and delivers a sensitive, compassionate and empathetic service to bereaved families. You will also maintain close and constructive relationships with the Senior Coroner, Area Coroner and Assistant Coroners, all of whom are independent judicial office holders, ensuring their instructions are appropriately followed and that they are fully supported to fulfil their judicial responsibilities. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience of working within a coronial service as a Coroner's Officer, the police, legal profession or other investigatory profession. Experience of managing a team. Ability to build quality working relationships with key partners to ensure SLAs are met Confident and empathetic in working with partners and other key stakeholders, including the public Strong communication skills, both verbal and written, with the ability to communicate complex issues to a wide range of audiences To apply, we request that you submit a CV and you will be asked the following 3 questions: Please describe your experience of working within a coronial service, police, legal or other investigatory setting. How has this experience prepared you to oversee referrals, investigations and inquest cases while ensuring statutory compliance? Tell us about your experience of managing and supporting a team in a complex or sensitive operational environment, including how you have embedded a strong performance culture that balances quality, accountability and compassion. Please provide an example of how you have built and maintained effective working relationships with senior partners or stakeholders, including the public, and explain how you communicated complex or sensitive issues clearly and empathetically to ensure expectations and service standards were met. The job advert closes at 23:59 on 12/04/2026 with interviews dates to be confirmed. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
We're working with a Local Authority in Warwickshire to recruit an experienced Benefits Officer. This position focuses on supporting residents to manage their rent and council tax through accurate assessment and administration of Housing Benefit and Council Tax Reduction claims. You'll provide tailored advice to customers, helping them understand their entitlements and access additional financial support, including Discretionary schemes and wider financial inclusion services. Key responsibilities include processing new claims and changes in circumstances, resolving queries, and carrying out in-claim reviews to ensure accurate and timely payments. You'll also review decisions when new information is received and liaise with the Single Fraud Investigation Service where required. We're looking for candidates with proven experience in Housing Benefit processing and strong working knowledge of Civica Open Revenues. Excellent attention to detail, communication skills, and the ability to work independently are essential. This is a great opportunity to join a supportive team in a remote role. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 15, 2026
Contractor
We're working with a Local Authority in Warwickshire to recruit an experienced Benefits Officer. This position focuses on supporting residents to manage their rent and council tax through accurate assessment and administration of Housing Benefit and Council Tax Reduction claims. You'll provide tailored advice to customers, helping them understand their entitlements and access additional financial support, including Discretionary schemes and wider financial inclusion services. Key responsibilities include processing new claims and changes in circumstances, resolving queries, and carrying out in-claim reviews to ensure accurate and timely payments. You'll also review decisions when new information is received and liaise with the Single Fraud Investigation Service where required. We're looking for candidates with proven experience in Housing Benefit processing and strong working knowledge of Civica Open Revenues. Excellent attention to detail, communication skills, and the ability to work independently are essential. This is a great opportunity to join a supportive team in a remote role. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Senior Document Reviewer Work pattern: Full time (36 hours pw) Hybrid - 40% (2 days pw) in office (Currently in Embankment, will move to Canary Wharf towards the back end of 2026). Contract Type: 6 month contract with possible ongoing extension (Temporary), Monday - Friday, 36 hrs per week. Salary: 18.99ph Are you ready to take the next step in your career? Join our dynamic team at the forefront of public service! We are currently seeking an enthusiastic and detail-oriented Senior Document Reviewer to support our clients mission in tackling serious fraud, bribery, and corruption. About Our Client Our client are a specialist investigation and prosecuting authority dedicated to ensuring justice in complex financial crimes. With a multi-disciplinary team of forensic accountants, investigators, and lawyers, we utilise our unique legislative powers to build robust cases and maintain confidence in the UK's business and financial institutions. Key Responsibilities As a Senior Document Reviewer, you will: Dive deep into complex cases, providing meaningful feedback during team meetings. Conduct meticulous reviews of material on eDiscovery platforms, identifying relevant evidence and ensuring compliance with disclosure obligations. Process large volumes of information accurately while meeting daily targets. Identify materials that could undermine or support prosecution or defence cases and communicate findings effectively. Provide guidance and support to junior Document Reviewers, fostering collaboration and teamwork. Serve as a Deputy Disclosure Officer when needed, showcasing your leadership skills. Employ your Excel proficiency to manage and analyse large data sets effectively. What We're Looking For To thrive in this role, you should possess: A degree-level qualification or relevant experience in interpreting and analysing complex information. Proven expertise in the Disclosure process and knowledge of associated legislation, including the Criminal Procedure and Investigations Act 1996. Familiarity with eDiscovery platforms and proficiency in Microsoft Office Suite (especially Excel). Strong analytical skills to prioritise, multi-task, and work independently within a collaborative environment. Excellent written and verbal communication abilities, with keen attention to detail. A background in criminal law or economic crime investigations is a plus! Why work with Adecco: 25 days annual leave PLUS 9 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 15, 2026
Seasonal
Senior Document Reviewer Work pattern: Full time (36 hours pw) Hybrid - 40% (2 days pw) in office (Currently in Embankment, will move to Canary Wharf towards the back end of 2026). Contract Type: 6 month contract with possible ongoing extension (Temporary), Monday - Friday, 36 hrs per week. Salary: 18.99ph Are you ready to take the next step in your career? Join our dynamic team at the forefront of public service! We are currently seeking an enthusiastic and detail-oriented Senior Document Reviewer to support our clients mission in tackling serious fraud, bribery, and corruption. About Our Client Our client are a specialist investigation and prosecuting authority dedicated to ensuring justice in complex financial crimes. With a multi-disciplinary team of forensic accountants, investigators, and lawyers, we utilise our unique legislative powers to build robust cases and maintain confidence in the UK's business and financial institutions. Key Responsibilities As a Senior Document Reviewer, you will: Dive deep into complex cases, providing meaningful feedback during team meetings. Conduct meticulous reviews of material on eDiscovery platforms, identifying relevant evidence and ensuring compliance with disclosure obligations. Process large volumes of information accurately while meeting daily targets. Identify materials that could undermine or support prosecution or defence cases and communicate findings effectively. Provide guidance and support to junior Document Reviewers, fostering collaboration and teamwork. Serve as a Deputy Disclosure Officer when needed, showcasing your leadership skills. Employ your Excel proficiency to manage and analyse large data sets effectively. What We're Looking For To thrive in this role, you should possess: A degree-level qualification or relevant experience in interpreting and analysing complex information. Proven expertise in the Disclosure process and knowledge of associated legislation, including the Criminal Procedure and Investigations Act 1996. Familiarity with eDiscovery platforms and proficiency in Microsoft Office Suite (especially Excel). Strong analytical skills to prioritise, multi-task, and work independently within a collaborative environment. Excellent written and verbal communication abilities, with keen attention to detail. A background in criminal law or economic crime investigations is a plus! Why work with Adecco: 25 days annual leave PLUS 9 days bank holiday Perks at work - discount vouchers and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Complaints Investigation Officer Hourly Rate: 26 Contract Length: 6 months Working Pattern: Full Time, hybrid, Monday - Friday 36 hrs per week. Location: SE6 In this temporary position, you will be the first and last point of contact for complainants, ensuring they are kept informed throughout the complaints process. Your responsibilities will include: Logging complaints, compliments, and inquiries, ensuring they are addressed promptly and effectively. Liaising with complainants to clarify the nature and scope of complaints, outlining timelines and escalation options. Investigating complaints by examining evidence, interviewing colleagues, and visiting complainants as necessary. Maintaining an accurate case management system and identifying areas for service improvement. Drafting clear investigation reports with recommendations for resolution, including potential compensation. Collaborating with the Contact Centre to identify trends and enhance processes for improved resident satisfaction. Assisting in liaising with external bodies, such as the Housing Ombudsman, ensuring compliance with relevant legislation. Key Requirements: Strong analytical and problem-solving skills to navigate complex issues. A solid understanding of housing, legal, and regulatory frameworks. Excellent negotiation and interpersonal skills to effectively engage with a diverse range of stakeholders. Proficiency in using IT systems, particularly Microsoft Office and CRM software. A commitment to equality and diversity in service provision. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 15, 2026
Seasonal
Complaints Investigation Officer Hourly Rate: 26 Contract Length: 6 months Working Pattern: Full Time, hybrid, Monday - Friday 36 hrs per week. Location: SE6 In this temporary position, you will be the first and last point of contact for complainants, ensuring they are kept informed throughout the complaints process. Your responsibilities will include: Logging complaints, compliments, and inquiries, ensuring they are addressed promptly and effectively. Liaising with complainants to clarify the nature and scope of complaints, outlining timelines and escalation options. Investigating complaints by examining evidence, interviewing colleagues, and visiting complainants as necessary. Maintaining an accurate case management system and identifying areas for service improvement. Drafting clear investigation reports with recommendations for resolution, including potential compensation. Collaborating with the Contact Centre to identify trends and enhance processes for improved resident satisfaction. Assisting in liaising with external bodies, such as the Housing Ombudsman, ensuring compliance with relevant legislation. Key Requirements: Strong analytical and problem-solving skills to navigate complex issues. A solid understanding of housing, legal, and regulatory frameworks. Excellent negotiation and interpersonal skills to effectively engage with a diverse range of stakeholders. Proficiency in using IT systems, particularly Microsoft Office and CRM software. A commitment to equality and diversity in service provision. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Contract Type: Full time hours per week over 5 days Permanent Please note - Application Form must be completed -available via supporting links / Hospice's website. We are looking for an exceptional COO with appropriate skills and experience to lead the operational side of the hospice and enable the team of dedicated staff to continue providing exceptional care and support to our community. You will need commitment to our cause and the ability to support the team during a period of significant change. You will be an experienced and inspirational leader with a passion for supporting those who deliver our end of life services, as well as the teams who work tirelessly behind the scenes to ensure the hospice operates effectively. An opportunity to join a highly regarded local charity and participate in all its activities. A chance to lead a committed and supportive team who are providing caring and compassionate clinical services in an organisation rated Good by the CQC. This is an exciting time to join Primrose Hospice and have a role in further developing the strategic direction of the hospice during a period of significant change. As a member of the Senior Leadership Team, you will have a significant managerial and strategic role within the organisation. Access to training and development. Employee Assistance Programme. Free onsite parking and refreshments. Core working hours based round 5-day week with flexibility for the right candidate. Main duties of the job The ideal candidate will have: exceptional leadership skills and a minimum of 2 years experience in a similar role. health & safety training / experience significant financial planning experience including budget setting and monitoring experience of supporting an organisation through external inspection e.g. CQC company secretary training / experience data protection officer training / experience empathy and understanding of the demands of working in a hospice environment a flexible and can do approach to duties and supporting others They must be a keen team player with good interpersonal and communication skills who believe that working with people in the last years of life is a privilege. In return the successful candidate will join a team who are passionate about providing a wide range of services to support patients and carers. An Enhanced Disclosure check is required for this post. About us Primrose Hospice & Family Support Centre is an independent charity, offering care and advice to patients living with a life-limiting illness and support for families who are bereaved or who have a family member with a life-limiting illness in North East Worcestershire. We have a Day Hospice providing a range of tailored support for patients. Our friendly & professional Clinical Team will provide you with the support and understanding to make decisions which best suit your needs and diagnosis. Our Family Support Service offers individualised support to adults and children including a counselling service, benefits advice and our living well service. We receive only14.6%of our required running costs from the NHS, so as an independent charity, we rely on the support of individuals and businesses to help us to raise the£1.95 million needed each year for us to provide our services free. Job responsibilities RoleSummary The postholder is a key member of the Senior Leadership & Management Teams takingthe lead role in all aspects of the day to day operational running of theHospice including: HR Facilities IT systems Information Governance Budget setting and management Health and Safety Company Secretary Data Protection Officer Deputise for the CEO in theirabsence within limits of authority Thepost-holder will work closely with the CEO and Board but will be able to workindependently and take appropriate action based on established protocols. Incollaboration with other members of the management team, the post holder willcontribute to the strategic development of the Hospice and work to ensureobjectives are achieved. StrategicResponsibilities Take lead on all issues relating toHR, Facilities, Health & Safety and Information Governance. Lead on specific projects as agreedwith CEO. Work with CEO to develop Hospicestrategy. Work with Heads of Services tomaintain and develop Hospice services. MainOperational Duties & Responsibilities HumanResources Ensure a standard set of HRtemplates, contracts and procedures are updated and utilised across theHospice. Be the initial point of contact forHR issues within the Hospice. Maintain the Staff Handbook,ensuring it is up to date and in line with current legislation. Oversee all HR processes, offeringadvice to managers where needed and ensuring best practice, working with ourexternal HR provider as appropriate. Lead on all recruitment processesand ensure roles are advertised to maximise recruitment potential by usingappropriate channels. Lead on investigations, grievancesand disciplinaries. In conjunction with the ExecutiveAssistant, oversee the mandatory training schedule and induction programmes. Manage own team day to day,including undertaking appraisals annually and ensuring records are up to date. Manage the HR Database (Breathe)and, in conjunction with the Executive Assistant, ensure it is maintained,appropriately protected and kept up to date. Ensure staff have access to anexternal Employee Assistance Programme (currently BHSF Rise) to ensure theyhave access to appropriate support and their wellbeing is a priority. Attend relevant collaborative groupsand training to ensure HR knowledge is up to date. Oversee external HR provision andliaise with external providers as appropriate. Calculate holiday allowances andupload onto Breathe / HR System. Monitor sickness levels and takeappropriate action as required. Notify Finance Manager of alloccurrences impacting on payroll. IT Systems Manage IT systems working withexternal providers where necessary, ensuring that any services we purchase arebest value and fit for purpose. Work with the Executive PA to manageday to day issues with the IT hardware and software referring to outsideproviders where necessary. This includes all IT equipment includingphotocopiers, mobile devices etc. Ensure IT systems remain suitablefor the programmes we need such as SAGE, Donorflex, Assemble, EMIS etcrecommending updates as needed and developing a business case if investment isrequired. Ensure broadband systems are up todate and fit for purpose. InformationGovernance Undertake DPO (Date ProtectionOfficer) role for the Hospice. Review the Information AssetRegister. Review internet network securitypolicy. Develop and implement best practice guidelinesfor IT use. Working with other managers lead onensuring compliance and best practice in relation to Data Protection andGeneral Data Protection Regulations (GDPR). Facilities Manage maintenance and housekeepingstaff and volunteers. Audit all record keeping and ensureprocesses are kept updated. Supervise the maintenance schedule. Manage the maintenance budget formajor and minor works, including submitting business case for off budgetexpenditure if needed. Contribute to planning themaintenance budget along with CEO, Finance Manager and Facilities &Maintenance Manager. Plan and manage a rolling programmeof general upkeep to the buildings. Ensure appropriate levels ofinsurance are in place to meet the Hospices requirements. Ensure phone systems, photocopiersand other contracts are up to date, best value and fit for purpose. Retail Support the Retail Manager in allshop premises related, H & S, lease, insurance and HR matters. Health& Safety Lead on H&S for the Hospice. Lead on H&S for the Hospice. Review H&S policy annually andrewrite as needed. Work with external H&S advisoron a 3/5 (hospice/shops) yearly H&S inspections. Undertake an annual internal Health& Safety inspection on the hospice site. Produce and manage action plansensuring timely completion of actions. Report to the CEO or Board anyHealth & Safety Issues and advise on resolutions. Manage the risk assessment portfolioworking with team managers to ensure timely completion and regular updating. Organise training where needed e.g.fire safety, first aid etc. Ensure staff undertake annual DSEassessments implementing a process to ensure this is achieved. Lead on Health and Safety Meetingspreparing agenda, chairing etc. Oversee the effective health &safety processes within the Hospices kitchen,supporting the external environmental health inspection to ensure thehospice maintains the 5 rating. Finance Line manage the Finance Manager andprovide relevant support as required. Ensure Standing FinancialInstructions are complied with for all purchasing including contracts. Ensure relevant legislation iscomplied with at all times. Audit financial functions e.g.credit card purchasing to ensure compliance with procedures. Check and sign off monthly payroll. Provide support to the FinanceManager in producing annual accounts. . click apply for full job details
Apr 15, 2026
Full time
Contract Type: Full time hours per week over 5 days Permanent Please note - Application Form must be completed -available via supporting links / Hospice's website. We are looking for an exceptional COO with appropriate skills and experience to lead the operational side of the hospice and enable the team of dedicated staff to continue providing exceptional care and support to our community. You will need commitment to our cause and the ability to support the team during a period of significant change. You will be an experienced and inspirational leader with a passion for supporting those who deliver our end of life services, as well as the teams who work tirelessly behind the scenes to ensure the hospice operates effectively. An opportunity to join a highly regarded local charity and participate in all its activities. A chance to lead a committed and supportive team who are providing caring and compassionate clinical services in an organisation rated Good by the CQC. This is an exciting time to join Primrose Hospice and have a role in further developing the strategic direction of the hospice during a period of significant change. As a member of the Senior Leadership Team, you will have a significant managerial and strategic role within the organisation. Access to training and development. Employee Assistance Programme. Free onsite parking and refreshments. Core working hours based round 5-day week with flexibility for the right candidate. Main duties of the job The ideal candidate will have: exceptional leadership skills and a minimum of 2 years experience in a similar role. health & safety training / experience significant financial planning experience including budget setting and monitoring experience of supporting an organisation through external inspection e.g. CQC company secretary training / experience data protection officer training / experience empathy and understanding of the demands of working in a hospice environment a flexible and can do approach to duties and supporting others They must be a keen team player with good interpersonal and communication skills who believe that working with people in the last years of life is a privilege. In return the successful candidate will join a team who are passionate about providing a wide range of services to support patients and carers. An Enhanced Disclosure check is required for this post. About us Primrose Hospice & Family Support Centre is an independent charity, offering care and advice to patients living with a life-limiting illness and support for families who are bereaved or who have a family member with a life-limiting illness in North East Worcestershire. We have a Day Hospice providing a range of tailored support for patients. Our friendly & professional Clinical Team will provide you with the support and understanding to make decisions which best suit your needs and diagnosis. Our Family Support Service offers individualised support to adults and children including a counselling service, benefits advice and our living well service. We receive only14.6%of our required running costs from the NHS, so as an independent charity, we rely on the support of individuals and businesses to help us to raise the£1.95 million needed each year for us to provide our services free. Job responsibilities RoleSummary The postholder is a key member of the Senior Leadership & Management Teams takingthe lead role in all aspects of the day to day operational running of theHospice including: HR Facilities IT systems Information Governance Budget setting and management Health and Safety Company Secretary Data Protection Officer Deputise for the CEO in theirabsence within limits of authority Thepost-holder will work closely with the CEO and Board but will be able to workindependently and take appropriate action based on established protocols. Incollaboration with other members of the management team, the post holder willcontribute to the strategic development of the Hospice and work to ensureobjectives are achieved. StrategicResponsibilities Take lead on all issues relating toHR, Facilities, Health & Safety and Information Governance. Lead on specific projects as agreedwith CEO. Work with CEO to develop Hospicestrategy. Work with Heads of Services tomaintain and develop Hospice services. MainOperational Duties & Responsibilities HumanResources Ensure a standard set of HRtemplates, contracts and procedures are updated and utilised across theHospice. Be the initial point of contact forHR issues within the Hospice. Maintain the Staff Handbook,ensuring it is up to date and in line with current legislation. Oversee all HR processes, offeringadvice to managers where needed and ensuring best practice, working with ourexternal HR provider as appropriate. Lead on all recruitment processesand ensure roles are advertised to maximise recruitment potential by usingappropriate channels. Lead on investigations, grievancesand disciplinaries. In conjunction with the ExecutiveAssistant, oversee the mandatory training schedule and induction programmes. Manage own team day to day,including undertaking appraisals annually and ensuring records are up to date. Manage the HR Database (Breathe)and, in conjunction with the Executive Assistant, ensure it is maintained,appropriately protected and kept up to date. Ensure staff have access to anexternal Employee Assistance Programme (currently BHSF Rise) to ensure theyhave access to appropriate support and their wellbeing is a priority. Attend relevant collaborative groupsand training to ensure HR knowledge is up to date. Oversee external HR provision andliaise with external providers as appropriate. Calculate holiday allowances andupload onto Breathe / HR System. Monitor sickness levels and takeappropriate action as required. Notify Finance Manager of alloccurrences impacting on payroll. IT Systems Manage IT systems working withexternal providers where necessary, ensuring that any services we purchase arebest value and fit for purpose. Work with the Executive PA to manageday to day issues with the IT hardware and software referring to outsideproviders where necessary. This includes all IT equipment includingphotocopiers, mobile devices etc. Ensure IT systems remain suitablefor the programmes we need such as SAGE, Donorflex, Assemble, EMIS etcrecommending updates as needed and developing a business case if investment isrequired. Ensure broadband systems are up todate and fit for purpose. InformationGovernance Undertake DPO (Date ProtectionOfficer) role for the Hospice. Review the Information AssetRegister. Review internet network securitypolicy. Develop and implement best practice guidelinesfor IT use. Working with other managers lead onensuring compliance and best practice in relation to Data Protection andGeneral Data Protection Regulations (GDPR). Facilities Manage maintenance and housekeepingstaff and volunteers. Audit all record keeping and ensureprocesses are kept updated. Supervise the maintenance schedule. Manage the maintenance budget formajor and minor works, including submitting business case for off budgetexpenditure if needed. Contribute to planning themaintenance budget along with CEO, Finance Manager and Facilities &Maintenance Manager. Plan and manage a rolling programmeof general upkeep to the buildings. Ensure appropriate levels ofinsurance are in place to meet the Hospices requirements. Ensure phone systems, photocopiersand other contracts are up to date, best value and fit for purpose. Retail Support the Retail Manager in allshop premises related, H & S, lease, insurance and HR matters. Health& Safety Lead on H&S for the Hospice. Lead on H&S for the Hospice. Review H&S policy annually andrewrite as needed. Work with external H&S advisoron a 3/5 (hospice/shops) yearly H&S inspections. Undertake an annual internal Health& Safety inspection on the hospice site. Produce and manage action plansensuring timely completion of actions. Report to the CEO or Board anyHealth & Safety Issues and advise on resolutions. Manage the risk assessment portfolioworking with team managers to ensure timely completion and regular updating. Organise training where needed e.g.fire safety, first aid etc. Ensure staff undertake annual DSEassessments implementing a process to ensure this is achieved. Lead on Health and Safety Meetingspreparing agenda, chairing etc. Oversee the effective health &safety processes within the Hospices kitchen,supporting the external environmental health inspection to ensure thehospice maintains the 5 rating. Finance Line manage the Finance Manager andprovide relevant support as required. Ensure Standing FinancialInstructions are complied with for all purchasing including contracts. Ensure relevant legislation iscomplied with at all times. Audit financial functions e.g.credit card purchasing to ensure compliance with procedures. Check and sign off monthly payroll. Provide support to the FinanceManager in producing annual accounts. . click apply for full job details
HR Officer Reports to: Head of People & Culture Location: Northampton Salary: Negotiable Hours: Monday - Friday Type: Permanent Imperial Recruitment are working with Made For Trade on a retained basis to recruit a HR Officer for their new site in Northampton Role Purpose The HR & Facilities Coordinator will be responsible for the smooth day-to-day running of the Northampton site, providing hands-on support across HR, administration, and facilities. This is a varied and fast-paced role requiring a proactive individual who can take ownership of site-based activity, ensuring employees are supported, HR processes are completed accurately, and the workplace is well organised, presentable, and fully operational at all times. The role acts as the first point of contact on site for people-related matters, with support from the Head of People & Culture for more complex issues. Key Responsibilities HR & Employee Support Act as the first point of contact for employees and managers on HR queries Support the full employee life-cycle including on-boarding, changes and off-boarding Carry out right to work checks, references and on-boarding compliance Support recruitment activity including interviews and candidate coordination Assist with disciplinary, grievance and investigation meetings, including note taking Escalate more complex matters to the Head of People & Culture HR Administration & Systems Maintain accurate employee records on the HR system Manage time and attendance, including clocking data and resolving issues Process employee changes in line with payroll deadlines and liaise with Payroll as required Support absence reporting and basic HR data/reporting Onboarding & Site Setup Coordinate on-boarding for all new starters Issue PPE, clocking fobs and equipment Ensure all system access and payroll setup is complete Deliver a smooth and organised first-day experience Facilities & Site Coordination Take ownership of the general upkeep and presentation of the site Ensure offices, meeting rooms, showroom and communal areas are clean and organised Work with cleaning providers to maintain standards Manage site supplies (PPE, stationery, tea/coffee, consumables) Liaise with purchasing and suppliers to ensure the site is fully stocked and operational Provide showroom access when required Be a visible, approachable presence on site Support site visits, audits and general administration Carry out ad hoc duties as required to support the business Person Specification Previous experience in HR administration or a similar coordination role Experience using HR and/or time & attendance systems Strong organisation and attention to detail Confident communicator, able to build relationships across the site Proactive and able to work independently IT literate (MS Office) Minimum Level 3 CIPD qualified or equivalent experience (desirable) Key Behaviours Takes ownership and gets things done Flexible and hands-on approach Practical and solutions-focused Approachable and supportive Maintains high standards For more information please contact Dan Pilkington at Imperial Recruitment Group
Apr 15, 2026
Full time
HR Officer Reports to: Head of People & Culture Location: Northampton Salary: Negotiable Hours: Monday - Friday Type: Permanent Imperial Recruitment are working with Made For Trade on a retained basis to recruit a HR Officer for their new site in Northampton Role Purpose The HR & Facilities Coordinator will be responsible for the smooth day-to-day running of the Northampton site, providing hands-on support across HR, administration, and facilities. This is a varied and fast-paced role requiring a proactive individual who can take ownership of site-based activity, ensuring employees are supported, HR processes are completed accurately, and the workplace is well organised, presentable, and fully operational at all times. The role acts as the first point of contact on site for people-related matters, with support from the Head of People & Culture for more complex issues. Key Responsibilities HR & Employee Support Act as the first point of contact for employees and managers on HR queries Support the full employee life-cycle including on-boarding, changes and off-boarding Carry out right to work checks, references and on-boarding compliance Support recruitment activity including interviews and candidate coordination Assist with disciplinary, grievance and investigation meetings, including note taking Escalate more complex matters to the Head of People & Culture HR Administration & Systems Maintain accurate employee records on the HR system Manage time and attendance, including clocking data and resolving issues Process employee changes in line with payroll deadlines and liaise with Payroll as required Support absence reporting and basic HR data/reporting Onboarding & Site Setup Coordinate on-boarding for all new starters Issue PPE, clocking fobs and equipment Ensure all system access and payroll setup is complete Deliver a smooth and organised first-day experience Facilities & Site Coordination Take ownership of the general upkeep and presentation of the site Ensure offices, meeting rooms, showroom and communal areas are clean and organised Work with cleaning providers to maintain standards Manage site supplies (PPE, stationery, tea/coffee, consumables) Liaise with purchasing and suppliers to ensure the site is fully stocked and operational Provide showroom access when required Be a visible, approachable presence on site Support site visits, audits and general administration Carry out ad hoc duties as required to support the business Person Specification Previous experience in HR administration or a similar coordination role Experience using HR and/or time & attendance systems Strong organisation and attention to detail Confident communicator, able to build relationships across the site Proactive and able to work independently IT literate (MS Office) Minimum Level 3 CIPD qualified or equivalent experience (desirable) Key Behaviours Takes ownership and gets things done Flexible and hands-on approach Practical and solutions-focused Approachable and supportive Maintains high standards For more information please contact Dan Pilkington at Imperial Recruitment Group
Rheinmetall BAE Systems Land (RBSL)
Wellington, Shropshire
WHAT WE ARE LOOKING FOR Rheinmetall BAE Systems Land (RBSL) is a defence engineering company based in the UK. We design, manufacture and support military vehicles used by the British Army and international customers. We are currently seeking an experienced Export Control Officer to join our established and supportive Export control Team. This role plays a critical part in ensuring the business the business operates in full compliance with export control regulations. Position Duties and Responsibilities Support the business in implementing export control policies & procedures in the RBSL business and improving export controls processes and user guides. Help business colleagues at all levels of the business comply with export control laws and regulations. Act as a key point of contact for day to day advice and guidance on export control. Support the business during audits (both internal and external). Draft and submit requests for export licences and authorisations. Support investigations to identify corrective actions and implement improvements. Undertake Export Control Investigations, draft Disclosure letters, identify corrective actions close out and lead root cause analysis and lessons learned reviews. WHAT QUALIFICATIONS YOU SHOULD HAVE A practical knowledge of applying UK export controls in a business environment is essential. A knowledge of US or German export controls would be helpful but is not essential. Knowledge of or experience in the defence industry would be helpful. IT Competent Security cleared or the ability to attain and maintain a UK security clearance up to SC level - Mandatory A proactive approach to communicating with internal and external stakeholders. WHAT WE OFFER YOU RBSL strives to be an employer of choice and to foster a culture in which our employees are supported to build a career they can be proud. Through our contracts to deliver world-class products and support services, we offer great opportunities for personal development and career advancement via specialist technical roles, essential support functions, and broader leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market rates Annual bonus incentive scheme for all employees 37 hours over 4.5 days working week Employer pension contributions up to 10% Hybrid and flexible working Life assurance cover 5 weeks holiday plus bank holidays Holiday purchase scheme Health cash plan Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Long Service rewards with additional holiday Enhanced maternity and paternity benefits Free access to onsite gym CONTACT INFORMATION Contact Person: Iwona Kurpiewska ADDITIONAL INFORMATION RBSL is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs. Please be aware that many roles working for RBSL will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.
Apr 14, 2026
Full time
WHAT WE ARE LOOKING FOR Rheinmetall BAE Systems Land (RBSL) is a defence engineering company based in the UK. We design, manufacture and support military vehicles used by the British Army and international customers. We are currently seeking an experienced Export Control Officer to join our established and supportive Export control Team. This role plays a critical part in ensuring the business the business operates in full compliance with export control regulations. Position Duties and Responsibilities Support the business in implementing export control policies & procedures in the RBSL business and improving export controls processes and user guides. Help business colleagues at all levels of the business comply with export control laws and regulations. Act as a key point of contact for day to day advice and guidance on export control. Support the business during audits (both internal and external). Draft and submit requests for export licences and authorisations. Support investigations to identify corrective actions and implement improvements. Undertake Export Control Investigations, draft Disclosure letters, identify corrective actions close out and lead root cause analysis and lessons learned reviews. WHAT QUALIFICATIONS YOU SHOULD HAVE A practical knowledge of applying UK export controls in a business environment is essential. A knowledge of US or German export controls would be helpful but is not essential. Knowledge of or experience in the defence industry would be helpful. IT Competent Security cleared or the ability to attain and maintain a UK security clearance up to SC level - Mandatory A proactive approach to communicating with internal and external stakeholders. WHAT WE OFFER YOU RBSL strives to be an employer of choice and to foster a culture in which our employees are supported to build a career they can be proud. Through our contracts to deliver world-class products and support services, we offer great opportunities for personal development and career advancement via specialist technical roles, essential support functions, and broader leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market rates Annual bonus incentive scheme for all employees 37 hours over 4.5 days working week Employer pension contributions up to 10% Hybrid and flexible working Life assurance cover 5 weeks holiday plus bank holidays Holiday purchase scheme Health cash plan Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Long Service rewards with additional holiday Enhanced maternity and paternity benefits Free access to onsite gym CONTACT INFORMATION Contact Person: Iwona Kurpiewska ADDITIONAL INFORMATION RBSL is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs. Please be aware that many roles working for RBSL will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.
Business Support Officer (HR & Administration) Temporary Contract Belfast Main purpose of job: To be responsible to the relevant HR Officer/ Business Coordinator (HR/Administration) for assisting with the provision of all human resource matters across the department to ensure the business needs of the department are met in an efficient and cost-effective manner. To supervise, train and develop assigned human resources staff to ensure the business needs of the department are met. To assist the relevant HR Officer/ Business Coordinator (HR/Administration) with the provision of advice and guidance to senior managers, line managers and other staff on a departmental wide basis, on human resources matters, in liaison with Corporate HR as appropriate. To represent the HR Officer/ Business Coordinator (HR/Administration) within the post holders area of responsibility as required. Summary of responsibilities and personal duties: To supervise and be responsible for programming the workload and priorities of any assigned support staff in liaison with the HR Officer/ Business Coordinator (HR/Administration) to ensure the business needs of the department are met in an efficient and cost-effective manner. To ensure the accurate and timely production of service performance and compliance information relating to human resources matters required for reports and official returns. To assist the HR Officer/ Business Coordinator (HR/Administration) to ensure that human resource and employee relations issues for the department are effectively managed and applied in accordance with council policies and procedures and to ensure that the relevant timescales and legislative requirements are met e.g. disciplinary, grievance, capability, attendance and other relevant procedures. To undertake investigations in relation to specific personnel matters. To assist with the development and management of all procedures, record keeping and reporting activities with regard to human resources matters. To assist the HR Officer/ Business Coordinator (HR/Administration) in the review of individual sickness absence cases and maintain all medical and Occupational Health correspondence and produce Occupational Health referrals for the service in consultation with the HR Officer/ Business Coordinator (HR/Administration) and appropriate manager. To liaise with the councils occupational health provider on progress of individual cases as required. To prepare absence management reports for presentation at case review panels. To assist the HR Officer/ Business Coordinator (HR/Administration) in providing advice and guidance on human resource matters including but not exclusively: employee relations; attendance management; discipline and grievance; training and development; payroll; recruitment, freedom of information requests and data subject access requests. To assist with the coordination of responses within relevant timeframes, to requests under e.g. freedom of information and data protection legislation. To assist in the preparation of the departmental human resources units business plan. To assist the HR Officer/ Business Coordinator (HR/Administration) in the identification of training and development needs within the human resources unit, to set individual goals/targets and implement agreed training programmes, development activities and personal development plans. To provide and coordinate induction training for all new starts. To keep under active review relevant working practices and procedures and make periodic recommendations to the HR Officer/ Business Coordinator (HR/Administration) where improvement or efficiencies are possible Full Job Description available This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role. Essential criteria Qualifications and experience Applicants must, as at the closing date for CVs have a third level qualification in a relevant subject such as Business Studies, Human Resources or equivalent qualification and be able to demonstrate by providing personal and specific examples, at least one year's relevant experience in each of the following three areas; or be able to demonstrate , by providing personal and specific examples, at least two years relevant experience in each of the following three areas: providing advice and guidance on HR policies and processes to operational management, and assisting in the management of staffing, payroll, work-life balance, learning and development, Freedom of Information and subject access requests; working effectively with Trade Unions on a range of HR matters; and direct participation in attendance management policy, disciplinary and grievance procedures and in managing employee resourcing / staffing issues. Special skills and attributes Applicants must be able to demonstrate that they possess the following special skills and attributes, which may be tested at interview: Communication skills: A high degree of literacy with the ability to write reports, memos and letters on complex or sensitive issues; effective oral communication skills with the ability to address groups and meetings clearly and to listen and understand divergent opinions and convey complex information. Technical knowledge: An understanding of HR issues, legislation and best practice including recruitment and selection, work-life balance, payroll, absence management, disciplinary and grievance procedures and how information technology and new technologies can increase business efficiency. Team working and staff management skills: The ability to demonstrate effective management skills with a wide understanding of a departmental operation and the ability to work as part of a team. The ability to manage a number of employees by developing and encouraging responsibility in them to ensure delivery of agreed goals. The ability to train and develop groups of employees in a formal setting with a sound knowledge of the area of professional practice being imparted. Performance management skills: An understanding of how to deliver a value for money service via performance management systems and procedures including performance indicators, benchmarking and quality assurance methodologies. Customer care skills: An understanding of customer care and consultation principles and the need to respond to client and customer demands. Analytical and decision-making skills: The ability to analyse complex situations and take appropriate decisive action using the data that has been gathered with an understanding of the possible wider corporate implications of such action. Partnership working skills: The ability to work with a diverse group of other managers and professionals, both internally and externally, to meet common objectives. Change management skills: The ability to engage with organisational change and the ability to secure the commitment of others to change. Work planning and organisational skills: The ability to forward plan and to effectively prioritise the work of a large section taking into account short and medium term goals, service demands and the availability of resources and using effective administrative systems and controls. Information technology skills: The ability to understand how ICT can improve business effectiveness, be innovative in its application and be able to specify requirements with precision. Equality of opportunity: An understanding of legislation and best practice with a personal commitment to equality of opportunity. Short-listing criteria In addition to the above qualifications and, or experience, Belfast City Council reserves the right to further short-list only those applicants who, as at the closing date either: have a third level qualification in a relevant subject such as Business Studies, Human Resources or equivalent qualification and are able to demonstrate, by providing personal and specific examples on the application form, at least two years relevant experience in all three areas (a) - (c); or are able to demonstrate, by providing personal and specific examples on the application form, at least three years relevant experience in all three areas (a) - (c). Other Information: Target Start Date:27 April 26 Closing Date: 24 April 26 Hours of Work: 37 per week Rate of Pay: £20.66 per hour plus accrued holiday pay Location: Belfast City Centre If you would like to apply for this role, please send us your updated CV via thelink provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on or to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested . click apply for full job details
Apr 14, 2026
Full time
Business Support Officer (HR & Administration) Temporary Contract Belfast Main purpose of job: To be responsible to the relevant HR Officer/ Business Coordinator (HR/Administration) for assisting with the provision of all human resource matters across the department to ensure the business needs of the department are met in an efficient and cost-effective manner. To supervise, train and develop assigned human resources staff to ensure the business needs of the department are met. To assist the relevant HR Officer/ Business Coordinator (HR/Administration) with the provision of advice and guidance to senior managers, line managers and other staff on a departmental wide basis, on human resources matters, in liaison with Corporate HR as appropriate. To represent the HR Officer/ Business Coordinator (HR/Administration) within the post holders area of responsibility as required. Summary of responsibilities and personal duties: To supervise and be responsible for programming the workload and priorities of any assigned support staff in liaison with the HR Officer/ Business Coordinator (HR/Administration) to ensure the business needs of the department are met in an efficient and cost-effective manner. To ensure the accurate and timely production of service performance and compliance information relating to human resources matters required for reports and official returns. To assist the HR Officer/ Business Coordinator (HR/Administration) to ensure that human resource and employee relations issues for the department are effectively managed and applied in accordance with council policies and procedures and to ensure that the relevant timescales and legislative requirements are met e.g. disciplinary, grievance, capability, attendance and other relevant procedures. To undertake investigations in relation to specific personnel matters. To assist with the development and management of all procedures, record keeping and reporting activities with regard to human resources matters. To assist the HR Officer/ Business Coordinator (HR/Administration) in the review of individual sickness absence cases and maintain all medical and Occupational Health correspondence and produce Occupational Health referrals for the service in consultation with the HR Officer/ Business Coordinator (HR/Administration) and appropriate manager. To liaise with the councils occupational health provider on progress of individual cases as required. To prepare absence management reports for presentation at case review panels. To assist the HR Officer/ Business Coordinator (HR/Administration) in providing advice and guidance on human resource matters including but not exclusively: employee relations; attendance management; discipline and grievance; training and development; payroll; recruitment, freedom of information requests and data subject access requests. To assist with the coordination of responses within relevant timeframes, to requests under e.g. freedom of information and data protection legislation. To assist in the preparation of the departmental human resources units business plan. To assist the HR Officer/ Business Coordinator (HR/Administration) in the identification of training and development needs within the human resources unit, to set individual goals/targets and implement agreed training programmes, development activities and personal development plans. To provide and coordinate induction training for all new starts. To keep under active review relevant working practices and procedures and make periodic recommendations to the HR Officer/ Business Coordinator (HR/Administration) where improvement or efficiencies are possible Full Job Description available This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role. Essential criteria Qualifications and experience Applicants must, as at the closing date for CVs have a third level qualification in a relevant subject such as Business Studies, Human Resources or equivalent qualification and be able to demonstrate by providing personal and specific examples, at least one year's relevant experience in each of the following three areas; or be able to demonstrate , by providing personal and specific examples, at least two years relevant experience in each of the following three areas: providing advice and guidance on HR policies and processes to operational management, and assisting in the management of staffing, payroll, work-life balance, learning and development, Freedom of Information and subject access requests; working effectively with Trade Unions on a range of HR matters; and direct participation in attendance management policy, disciplinary and grievance procedures and in managing employee resourcing / staffing issues. Special skills and attributes Applicants must be able to demonstrate that they possess the following special skills and attributes, which may be tested at interview: Communication skills: A high degree of literacy with the ability to write reports, memos and letters on complex or sensitive issues; effective oral communication skills with the ability to address groups and meetings clearly and to listen and understand divergent opinions and convey complex information. Technical knowledge: An understanding of HR issues, legislation and best practice including recruitment and selection, work-life balance, payroll, absence management, disciplinary and grievance procedures and how information technology and new technologies can increase business efficiency. Team working and staff management skills: The ability to demonstrate effective management skills with a wide understanding of a departmental operation and the ability to work as part of a team. The ability to manage a number of employees by developing and encouraging responsibility in them to ensure delivery of agreed goals. The ability to train and develop groups of employees in a formal setting with a sound knowledge of the area of professional practice being imparted. Performance management skills: An understanding of how to deliver a value for money service via performance management systems and procedures including performance indicators, benchmarking and quality assurance methodologies. Customer care skills: An understanding of customer care and consultation principles and the need to respond to client and customer demands. Analytical and decision-making skills: The ability to analyse complex situations and take appropriate decisive action using the data that has been gathered with an understanding of the possible wider corporate implications of such action. Partnership working skills: The ability to work with a diverse group of other managers and professionals, both internally and externally, to meet common objectives. Change management skills: The ability to engage with organisational change and the ability to secure the commitment of others to change. Work planning and organisational skills: The ability to forward plan and to effectively prioritise the work of a large section taking into account short and medium term goals, service demands and the availability of resources and using effective administrative systems and controls. Information technology skills: The ability to understand how ICT can improve business effectiveness, be innovative in its application and be able to specify requirements with precision. Equality of opportunity: An understanding of legislation and best practice with a personal commitment to equality of opportunity. Short-listing criteria In addition to the above qualifications and, or experience, Belfast City Council reserves the right to further short-list only those applicants who, as at the closing date either: have a third level qualification in a relevant subject such as Business Studies, Human Resources or equivalent qualification and are able to demonstrate, by providing personal and specific examples on the application form, at least two years relevant experience in all three areas (a) - (c); or are able to demonstrate, by providing personal and specific examples on the application form, at least three years relevant experience in all three areas (a) - (c). Other Information: Target Start Date:27 April 26 Closing Date: 24 April 26 Hours of Work: 37 per week Rate of Pay: £20.66 per hour plus accrued holiday pay Location: Belfast City Centre If you would like to apply for this role, please send us your updated CV via thelink provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact Task Recruitment on or to speak to one of our consultants. The client reserves the right to close vacancies earlier than the specified date, should they receive sufficient applications. If interested . click apply for full job details
Job Title: SHEQ Co-ordinator Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Established in 1981, Bulkhaul Ltd is one of the world's leading independent ISO tank operators, a global leader in the transportation of bulk liquids and gases with representation in more than 150 countries worldwide. We have built a reputation of operational excellence delivering high-quality exceptional services and are committed to the highest standards of safety, quality, and environmental responsibility. As part of our continued growth, we are seeking a proactive and knowledgeable SHEQ Officer to support the implementation, development and continuous improvement of our Safety, Health, Environment, Quality and Security practices. Role: We are looking for an individual who can demonstrate commitment to their values and business goals as well as being flexible, innovative and team focused. This is a hands-on, multi-faceted position that requires a proactive and organised individual with a strong understanding of SHEQ principles. You will be supporting the SHEQ Manager ensuring our high standards in Health & Safety, environmental impact and quality management for the business are consistently met and continuously improved through best practice whilst maintaining certification & compliance in accordance with ISO 9001, 14001 & 45001. Roles and Responsibilities: Provide support to the SHEQ Manager Conduct regular safety audits, workplace inspections, and risk assessments across all departments. Managing & maintaining the company's SHEQ controls and policies in accordance with ISO 9001, 14001 & 45001 standardisation requirements. Monitor and report on SHEQ performance metrics and contribute to departmental improvement plans. Deliver safety inductions and training to promote a strong safety culture. Review & draft company Risk Assessments, Procedures, Policies & Processes. Provide updates to senior managers around SHEQ issues. Identify trends in relation to business behaviours and practices. Ensure compliance with all relevant SHEQ legislation, company policies and procedures. Review and assess ISO audit reports and oversee corrective actions with SHEQ Manager. Assist in customer complaint investigations & corrective actions. Required Experience: Minimum of 2 years' experience in a SHEQ role or in a similar capacity Strong working knowledge of UK SHEQ legislation and best practice. NEBOSH General Certificate (essential); Fire Safety or Environmental qualification (desirable). ISO 9001/14001/45001 experience. Conducting internal/external audits. Conducting risk assessments. Excellent communication and interpersonal skills, with the ability to influence and advise professionally at all levels. Accurate and professional written skills. Microsoft Office skills including competency in Excel, Word, Power Point, and a willingness to learn and adopt modern technologies. Encourages an environment where continuous improvement is paramount. What We Offer: Various Pension Schemes. Employee assistance and wellbeing program Private Health Cover, with access to a Digital GP. Death in Service Benefit. 25 days holiday per annum plus all statutory bank holidays. Annual Pay review. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security. Secure onsite parking. Own transport is recommended due to location (public transport services are available). Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Candidates with the relevant experience or job titles of: H&S Advisor, Health and Safety Officer, EHS Advisor, Environmental Safety Officer, Senior SHEQ Officer, NEBOSH, SHEQ Advisor, Health and Safety Officer will also be considered for this role.
Apr 13, 2026
Full time
Job Title: SHEQ Co-ordinator Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Established in 1981, Bulkhaul Ltd is one of the world's leading independent ISO tank operators, a global leader in the transportation of bulk liquids and gases with representation in more than 150 countries worldwide. We have built a reputation of operational excellence delivering high-quality exceptional services and are committed to the highest standards of safety, quality, and environmental responsibility. As part of our continued growth, we are seeking a proactive and knowledgeable SHEQ Officer to support the implementation, development and continuous improvement of our Safety, Health, Environment, Quality and Security practices. Role: We are looking for an individual who can demonstrate commitment to their values and business goals as well as being flexible, innovative and team focused. This is a hands-on, multi-faceted position that requires a proactive and organised individual with a strong understanding of SHEQ principles. You will be supporting the SHEQ Manager ensuring our high standards in Health & Safety, environmental impact and quality management for the business are consistently met and continuously improved through best practice whilst maintaining certification & compliance in accordance with ISO 9001, 14001 & 45001. Roles and Responsibilities: Provide support to the SHEQ Manager Conduct regular safety audits, workplace inspections, and risk assessments across all departments. Managing & maintaining the company's SHEQ controls and policies in accordance with ISO 9001, 14001 & 45001 standardisation requirements. Monitor and report on SHEQ performance metrics and contribute to departmental improvement plans. Deliver safety inductions and training to promote a strong safety culture. Review & draft company Risk Assessments, Procedures, Policies & Processes. Provide updates to senior managers around SHEQ issues. Identify trends in relation to business behaviours and practices. Ensure compliance with all relevant SHEQ legislation, company policies and procedures. Review and assess ISO audit reports and oversee corrective actions with SHEQ Manager. Assist in customer complaint investigations & corrective actions. Required Experience: Minimum of 2 years' experience in a SHEQ role or in a similar capacity Strong working knowledge of UK SHEQ legislation and best practice. NEBOSH General Certificate (essential); Fire Safety or Environmental qualification (desirable). ISO 9001/14001/45001 experience. Conducting internal/external audits. Conducting risk assessments. Excellent communication and interpersonal skills, with the ability to influence and advise professionally at all levels. Accurate and professional written skills. Microsoft Office skills including competency in Excel, Word, Power Point, and a willingness to learn and adopt modern technologies. Encourages an environment where continuous improvement is paramount. What We Offer: Various Pension Schemes. Employee assistance and wellbeing program Private Health Cover, with access to a Digital GP. Death in Service Benefit. 25 days holiday per annum plus all statutory bank holidays. Annual Pay review. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security. Secure onsite parking. Own transport is recommended due to location (public transport services are available). Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Candidates with the relevant experience or job titles of: H&S Advisor, Health and Safety Officer, EHS Advisor, Environmental Safety Officer, Senior SHEQ Officer, NEBOSH, SHEQ Advisor, Health and Safety Officer will also be considered for this role.
Customer Service Officer - Belfast - NI Water Join NI Water in Belfast as a Customer Service Officer, responsible for investigating and resolving customer enquiries and complaints, ensuring all cases are managed effectively and responded to in line with policies and procedures. About this role: £15.31 per hour Monday to Friday Westland House, Belfast 37.5 hours per week Parking facilities on site Full time, temporary until 31st August 2026 Please note closing date for this vacancy is 12 noon on Wednesday 15th April 2026 - however you can register your interest for other upcoming vacancies by applying today What you'll be doing in this role: The investigation, end-to-end case-management, and the preparation and provision of both verbal and written responses Coordinate, prioritise and schedule caseloads on a daily and weekly basis to optimise achievement of service levels, and internal and external targets Interrogate NI Water's customer relationship management system, RapidXtra, to review customer contact history and billing standing data. Bill correction / changes to standing data in line within the limits permitted in the Financial Delegations and consistent with NI Water policy Represent NI Water in your direct contact with customers and key stakeholders Establish and maintain rapport with customers Challenge current processes and assertively question the appropriateness of response to customer issues from around the business Identify and recommend more efficient ways to deliver a quality customer service, contributing to an ethos of continuous improvement Directly contribute to the achievement of NI Water's customer satisfaction and influencing targets to include Net Promoter Score, and First Point of Contact resolution. What you'll need for this role: A minimum of 5 GCSEs Grade C or above, to include English and Maths, or equivalent A minimum of 2 years' experience in a Customer Service/Contact Centre role where both quality verbal and written responses to customer contacts is the primary output Experience of working to challenging targets / deadlines in a regulated customer service environment Experience of communicating effectively across a diverse range of stakeholders, using various communication methods Proficient in MS Office applications including MS Excel, Word and Outlook As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure Having a criminal record will not necessarily be a bar to obtaining a position. Riada Resourcing is an equal opportunities employer.
Apr 13, 2026
Full time
Customer Service Officer - Belfast - NI Water Join NI Water in Belfast as a Customer Service Officer, responsible for investigating and resolving customer enquiries and complaints, ensuring all cases are managed effectively and responded to in line with policies and procedures. About this role: £15.31 per hour Monday to Friday Westland House, Belfast 37.5 hours per week Parking facilities on site Full time, temporary until 31st August 2026 Please note closing date for this vacancy is 12 noon on Wednesday 15th April 2026 - however you can register your interest for other upcoming vacancies by applying today What you'll be doing in this role: The investigation, end-to-end case-management, and the preparation and provision of both verbal and written responses Coordinate, prioritise and schedule caseloads on a daily and weekly basis to optimise achievement of service levels, and internal and external targets Interrogate NI Water's customer relationship management system, RapidXtra, to review customer contact history and billing standing data. Bill correction / changes to standing data in line within the limits permitted in the Financial Delegations and consistent with NI Water policy Represent NI Water in your direct contact with customers and key stakeholders Establish and maintain rapport with customers Challenge current processes and assertively question the appropriateness of response to customer issues from around the business Identify and recommend more efficient ways to deliver a quality customer service, contributing to an ethos of continuous improvement Directly contribute to the achievement of NI Water's customer satisfaction and influencing targets to include Net Promoter Score, and First Point of Contact resolution. What you'll need for this role: A minimum of 5 GCSEs Grade C or above, to include English and Maths, or equivalent A minimum of 2 years' experience in a Customer Service/Contact Centre role where both quality verbal and written responses to customer contacts is the primary output Experience of working to challenging targets / deadlines in a regulated customer service environment Experience of communicating effectively across a diverse range of stakeholders, using various communication methods Proficient in MS Office applications including MS Excel, Word and Outlook As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure Having a criminal record will not necessarily be a bar to obtaining a position. Riada Resourcing is an equal opportunities employer.
Make a meaningful impact on aviation safety! While aircraft seats are rarely the cause of accidents, they play a crucial role in passenger aircraft accident survivability and overall safety outcomes. This role exists to proactively protect people, customers, and the business by strengthening how safety is identified, communicated, and improved across Safran Seats GB. Are you interested in working at the business end of Aerospace? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. We're looking for a collaborative, influential safety professional who is passionate about aviation safety and continuous improvement. You'll work closely with teams across design, production, maintenance, and leadership to help ensure potential risks are identified early and managed effectively through a strong Safety Management System (SMS). You'll act as a trusted advisor and facilitator, helping teams engage with safety in a positive, practical, and transparent way - supporting compliance while building a strong, open safety culture. Champion a positive and inclusive aviation safety culture across Safran Seats GB. Facilitate hazard identification, risk assessment, and risk management activities. Monitor and support actions taken to mitigate safety risks and track progress through agreed Safety Action Plans. Produce and present clear, meaningful safety performance reports for senior leadership and Safety Review Boards. Maintain and continuously improve SMS documentation, policies, KPIs, and safety records. Coordinate and support aviation safety training for leadership, engineering, technical teams, and the wider workforce. Lead or support internal safety investigations, focusing on learning, trend analysis, and prevention. Engage employees through safety surveys, safety action groups, and open communication (not audits). Promote knowledge sharing internally and with suppliers, integrators, and Safran partners where required. Support management of in service and airworthiness related safety issues. Act as the Aviation Safety point of contact deputising for SMS Safety Manager. Key focus areas- Early identification of safety risks through QRQC, voluntary reports, and employee engagement Monitoring safety performance trends - not just individual events - to drive sustainable improvement. Supporting foreign object damage (FOD) prevention, safety communications, and lessons learned Managing safety KPIs, Management of Change activities, and continuous SMS improvements. Ensuring safety information is visible, accessible, and understood by everyone Human & Organisational Factors and Performance. What We'll Offer As a valued member of our team, these are just a few of the benefits you'll receive: 33 days holiday (including bank holidays) 12.5% Annual Bonus Industry leading pension scheme with salary sacrifice employer contributions up to 10%. Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. Access to salary sacrifice benefits scheme including cycle to work and Octopus EV Scheme 4 x Life Assurance Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme Annual share save schemes. Option for hybrid and flexible working arrangements Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Get involved in our corporate social responsibility activities from sustainability initiatives, charity and fundraising, volunteering days, or supporting STEM activities at local schools and colleges nurturing the next generation of talent. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion. Our employees enable us to deliver services that are accessible and inclusive. As part of our commitment with Disability Confident Employers, we may offer a guaranteed interview to applicants who meet the essential criteria for the post. We strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments with your application. This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. You're a confident communicator who builds trust and engagement at all levels You enjoy working collaboratively and influencing positive change without relying on authority You bring experience or strong interest in aviation safety, SMS, compliance, or regulated environments You're proactive, organised, and motivated by making a real world impact We welcome applications from candidates who meet most, but not necessarily all, requirements. Why join Safran Seats GB Play a visible role in protecting passengers and customers worldwide. Join a collaborative, values driven organisation with strong leadership support for safety. Develop your career within a structured, internationally recognised aviation safety framework. Work in a role where your expertise directly shapes outcomes and culture. Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages.
Apr 10, 2026
Full time
Make a meaningful impact on aviation safety! While aircraft seats are rarely the cause of accidents, they play a crucial role in passenger aircraft accident survivability and overall safety outcomes. This role exists to proactively protect people, customers, and the business by strengthening how safety is identified, communicated, and improved across Safran Seats GB. Are you interested in working at the business end of Aerospace? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. We're looking for a collaborative, influential safety professional who is passionate about aviation safety and continuous improvement. You'll work closely with teams across design, production, maintenance, and leadership to help ensure potential risks are identified early and managed effectively through a strong Safety Management System (SMS). You'll act as a trusted advisor and facilitator, helping teams engage with safety in a positive, practical, and transparent way - supporting compliance while building a strong, open safety culture. Champion a positive and inclusive aviation safety culture across Safran Seats GB. Facilitate hazard identification, risk assessment, and risk management activities. Monitor and support actions taken to mitigate safety risks and track progress through agreed Safety Action Plans. Produce and present clear, meaningful safety performance reports for senior leadership and Safety Review Boards. Maintain and continuously improve SMS documentation, policies, KPIs, and safety records. Coordinate and support aviation safety training for leadership, engineering, technical teams, and the wider workforce. Lead or support internal safety investigations, focusing on learning, trend analysis, and prevention. Engage employees through safety surveys, safety action groups, and open communication (not audits). Promote knowledge sharing internally and with suppliers, integrators, and Safran partners where required. Support management of in service and airworthiness related safety issues. Act as the Aviation Safety point of contact deputising for SMS Safety Manager. Key focus areas- Early identification of safety risks through QRQC, voluntary reports, and employee engagement Monitoring safety performance trends - not just individual events - to drive sustainable improvement. Supporting foreign object damage (FOD) prevention, safety communications, and lessons learned Managing safety KPIs, Management of Change activities, and continuous SMS improvements. Ensuring safety information is visible, accessible, and understood by everyone Human & Organisational Factors and Performance. What We'll Offer As a valued member of our team, these are just a few of the benefits you'll receive: 33 days holiday (including bank holidays) 12.5% Annual Bonus Industry leading pension scheme with salary sacrifice employer contributions up to 10%. Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. Access to salary sacrifice benefits scheme including cycle to work and Octopus EV Scheme 4 x Life Assurance Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme Annual share save schemes. Option for hybrid and flexible working arrangements Opportunities for career advancement and personal growth. Benefit from support through Safran University and our internal Training and Development Schools Get involved in our corporate social responsibility activities from sustainability initiatives, charity and fundraising, volunteering days, or supporting STEM activities at local schools and colleges nurturing the next generation of talent. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion. Our employees enable us to deliver services that are accessible and inclusive. As part of our commitment with Disability Confident Employers, we may offer a guaranteed interview to applicants who meet the essential criteria for the post. We strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments with your application. This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. You're a confident communicator who builds trust and engagement at all levels You enjoy working collaboratively and influencing positive change without relying on authority You bring experience or strong interest in aviation safety, SMS, compliance, or regulated environments You're proactive, organised, and motivated by making a real world impact We welcome applications from candidates who meet most, but not necessarily all, requirements. Why join Safran Seats GB Play a visible role in protecting passengers and customers worldwide. Join a collaborative, values driven organisation with strong leadership support for safety. Develop your career within a structured, internationally recognised aviation safety framework. Work in a role where your expertise directly shapes outcomes and culture. Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages.
Description Our local government clients in North Yorkshire seek a Complaints Support Officer to be responsible for receiving complaints, compliments, MP enquiries, and other enquiries. Assess each case to ascertain appropriate action and who is to be involved, referring more complex cases to the Senior Officers. Advise senior staff at an early stage of any potentially serious, sensitive or controversial matters arising. Maintain an active caseload of complaints and enquiries, including liaison (staff, customers, elected members, etc.); investigation; research; referral, where appropriate; and response. Responsibilities Monitor the progression of cases, ensuring timescales and quality standards are met. Provide advice and guidance on complaints and other representations to service users, members of the public, staff, partner agencies, and others. Provide statistical information in appropriate formats, including monthly MP enquiry performance reports and performance reports to the Management Board, as well as any ad hoc requests from officers. Support the Senior Officers to produce performance reports to identify service improvements and lessons learned. Handle or refer Freedom of Information and Subject Access requests as appropriate, following relevant legislation and procedures. Act as a key link between all services for complaint handling. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Good literacy and numeracy skills to NVQ level 3 or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Dealing with sensitive and confidential information Principles of customer-focused service Theories and principles of administrative policies and processes Dealing with vulnerable, distressed or aggressive customers Use of a variety of ICT applications Significant experience in an office environment Significant experience in a challenging environment Identifying causes of problems and appropriate solutions Ability to assimilate new initiatives, technology and software and interpret information. Effective influencing and negotiating skills. Excellent communication (written and verbal) and interpersonal skills. The ability to converse with ease with customers and provide accurate spoken English advice is essential for the post. Active listening skills Commitment to the need to deliver quality services. Ability to organise, store and retrieve information accurately, efficiently and effectively. Ability to use a keyboard with speed and accuracy. Ability to work on one's own initiative. Ability to work to deadlines. Identify causes of problems and implement solutions to minimise recurrence. Work productively in a pressurised environment Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Apr 10, 2026
Contractor
Description Our local government clients in North Yorkshire seek a Complaints Support Officer to be responsible for receiving complaints, compliments, MP enquiries, and other enquiries. Assess each case to ascertain appropriate action and who is to be involved, referring more complex cases to the Senior Officers. Advise senior staff at an early stage of any potentially serious, sensitive or controversial matters arising. Maintain an active caseload of complaints and enquiries, including liaison (staff, customers, elected members, etc.); investigation; research; referral, where appropriate; and response. Responsibilities Monitor the progression of cases, ensuring timescales and quality standards are met. Provide advice and guidance on complaints and other representations to service users, members of the public, staff, partner agencies, and others. Provide statistical information in appropriate formats, including monthly MP enquiry performance reports and performance reports to the Management Board, as well as any ad hoc requests from officers. Support the Senior Officers to produce performance reports to identify service improvements and lessons learned. Handle or refer Freedom of Information and Subject Access requests as appropriate, following relevant legislation and procedures. Act as a key link between all services for complaint handling. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Good literacy and numeracy skills to NVQ level 3 or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Dealing with sensitive and confidential information Principles of customer-focused service Theories and principles of administrative policies and processes Dealing with vulnerable, distressed or aggressive customers Use of a variety of ICT applications Significant experience in an office environment Significant experience in a challenging environment Identifying causes of problems and appropriate solutions Ability to assimilate new initiatives, technology and software and interpret information. Effective influencing and negotiating skills. Excellent communication (written and verbal) and interpersonal skills. The ability to converse with ease with customers and provide accurate spoken English advice is essential for the post. Active listening skills Commitment to the need to deliver quality services. Ability to organise, store and retrieve information accurately, efficiently and effectively. Ability to use a keyboard with speed and accuracy. Ability to work on one's own initiative. Ability to work to deadlines. Identify causes of problems and implement solutions to minimise recurrence. Work productively in a pressurised environment Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Neighbourhood Officer Hertfordshire and surrounding areas £38,836.48 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 17th April 2026 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Apr 10, 2026
Full time
Neighbourhood Officer Hertfordshire and surrounding areas £38,836.48 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 17th April 2026 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Location: Central London Reporting to: Director of Operations Hours: 45 hours per week (flexibility required, including evenings, weekends, and Duty Manager shifts) Overview We are recruiting for a Security Manager on behalf of a high-profile organisation based in Central London. This is a senior, hands-on leadership role responsible for overseeing all aspects of security operations within a prestigious, service-led environment. Role Purpose The Security Manager will lead and manage the security function, ensuring a safe, secure, and well-controlled environment for all stakeholders. The role combines operational delivery with team leadership, incident management, and compliance oversight. Key Responsibilities Security Operations - Oversee daily security operations across the site - Monitor CCTV, alarm systems, and access control - Conduct regular patrols and ensure a visible presence - Manage incident response, investigations, and reporting - Maintain accurate security records and documentation - Ensure business continuity plans are maintained and up to date Team Leadership - Lead, train, and develop a team of Security Officers - Manage rotas, performance, and appraisals - Deliver ongoing training and maintain high operational standards Access Control & Front of House Presence - Manage access for visitors, contractors, and events - Maintain a professional and welcoming presence in public areas - Support operational teams to ensure a seamless experience Health & Safety - Support Health & Safety compliance across the organisation - Maintain records and assist with risk assessments - Coordinate basic H&S processes (training provided) - Support fire safety procedures and emergency protocols - Assist with drills and ensure awareness across teams Candidate Profile - Proven experience in a Security Manager or senior supervisory role - Background in Armed Forces, Police, or similar highly desirable - Strong leadership and team management experience - Excellent communication and interpersonal skills - High level of professionalism, discretion, and presentation - Experience with security systems (CCTV, access control) - Strong attention to detail and ability to manage incidents effectively Opportunity This is an excellent opportunity to join a respected organisation in a key leadership role, offering exposure to a high-profile environment and the chance to make a meaningful impact on security operations.
Apr 09, 2026
Full time
Location: Central London Reporting to: Director of Operations Hours: 45 hours per week (flexibility required, including evenings, weekends, and Duty Manager shifts) Overview We are recruiting for a Security Manager on behalf of a high-profile organisation based in Central London. This is a senior, hands-on leadership role responsible for overseeing all aspects of security operations within a prestigious, service-led environment. Role Purpose The Security Manager will lead and manage the security function, ensuring a safe, secure, and well-controlled environment for all stakeholders. The role combines operational delivery with team leadership, incident management, and compliance oversight. Key Responsibilities Security Operations - Oversee daily security operations across the site - Monitor CCTV, alarm systems, and access control - Conduct regular patrols and ensure a visible presence - Manage incident response, investigations, and reporting - Maintain accurate security records and documentation - Ensure business continuity plans are maintained and up to date Team Leadership - Lead, train, and develop a team of Security Officers - Manage rotas, performance, and appraisals - Deliver ongoing training and maintain high operational standards Access Control & Front of House Presence - Manage access for visitors, contractors, and events - Maintain a professional and welcoming presence in public areas - Support operational teams to ensure a seamless experience Health & Safety - Support Health & Safety compliance across the organisation - Maintain records and assist with risk assessments - Coordinate basic H&S processes (training provided) - Support fire safety procedures and emergency protocols - Assist with drills and ensure awareness across teams Candidate Profile - Proven experience in a Security Manager or senior supervisory role - Background in Armed Forces, Police, or similar highly desirable - Strong leadership and team management experience - Excellent communication and interpersonal skills - High level of professionalism, discretion, and presentation - Experience with security systems (CCTV, access control) - Strong attention to detail and ability to manage incidents effectively Opportunity This is an excellent opportunity to join a respected organisation in a key leadership role, offering exposure to a high-profile environment and the chance to make a meaningful impact on security operations.
Police Community Support Officer Inner London Join our client as they recruit PCSOs (Police Community Support Officers) to make a difference in their communities. Our client s Police Community Support Officers are an integral part of their family. They carry out vital work across the railway network to keep passengers and staff safe. They care deeply about their Police Community Support Officers who deliver an exceptional service to their communities across England and Wales. Is the role for you? Our client is seeking PCSOs to join their team, protecting and serving the railway environment and its community to minimise disruption, crime, and fear of crime. This role is crucial to their mission. Like Home Office PCSOs, our client s PCSOs focus on enforcing their Byelaws within the railway environment, offering diverse responsibilities where no two days are the same. Responsibilities include conducting visible patrols at stations, victim care, security threat management, minor crime investigations, community relationship-building, and supporting PCs. Unlike Home Office Police Forces, their PCSOs are trained and equipped with handcuffs. Ideal candidates should demonstrate resilience, excellent customer service skills, and a passion for community engagement and partnership-building. PCSOs should be prepared to work shifts, including weekends and bank holidays. Locations Our client is looking for PCSO's within their B Division (locations across the network including Stratford, Kings Cross, Liverpool Street, Waterloo, Euston, and many others). In return for your commitment, you will receive: Competitive salary: £28,486.92 + £4,613.61 London allowance and up to 20% shift allowance. A minimum of 15% shift allowance will be received upon completion of 8 weeks training. Shift allowance can be up to 20% but will default to 15% in the first instance. Benefits including 28 rising to 30 days holiday, travel benefits, and access to internal progression opportunities. Continuous learning and development opportunities supported by our client s in-house talent and development teams, including internal progression to become a Police Officer. Are you eligible? You will be ineligible to apply if: You have been unsuccessful following an interview in the last 6 months for the role of PCSO. If you have been unsuccessful following your application or online ability testing for Police Officer, Special Constable or PCSO, you must await 6 months before reapplying to any of these roles. You have been unsuccessful following vetting checks within the last 12 months. You have ever received a custodial sentence this includes suspended sentences (other cautions, convictions and involvement with the Police must be declared but are not necessarily a bar to employment). You have previously been dismissed from another Force, or you currently have a live investigation. You have been declared bankrupt, have a CCJ or an un-managed IVA. You have tattoos that are deemed offensive tattoos on face and neck will be considered on a case-by-case basis. You do not have permanent right to live and work in the UK. You have not resided consistently in the UK for the past 3 years. The Pension Our client s GPP Police Staff Pension Scheme is administered by Royal London. It s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. Please note if you are an existing member of Police Staff in the RPS, your pension will not be affected. Want To Apply? Applying is straightforward, with all applications completed online. Click apply now and you will be redirected to our client s careers page to complete your application.
Apr 09, 2026
Full time
Police Community Support Officer Inner London Join our client as they recruit PCSOs (Police Community Support Officers) to make a difference in their communities. Our client s Police Community Support Officers are an integral part of their family. They carry out vital work across the railway network to keep passengers and staff safe. They care deeply about their Police Community Support Officers who deliver an exceptional service to their communities across England and Wales. Is the role for you? Our client is seeking PCSOs to join their team, protecting and serving the railway environment and its community to minimise disruption, crime, and fear of crime. This role is crucial to their mission. Like Home Office PCSOs, our client s PCSOs focus on enforcing their Byelaws within the railway environment, offering diverse responsibilities where no two days are the same. Responsibilities include conducting visible patrols at stations, victim care, security threat management, minor crime investigations, community relationship-building, and supporting PCs. Unlike Home Office Police Forces, their PCSOs are trained and equipped with handcuffs. Ideal candidates should demonstrate resilience, excellent customer service skills, and a passion for community engagement and partnership-building. PCSOs should be prepared to work shifts, including weekends and bank holidays. Locations Our client is looking for PCSO's within their B Division (locations across the network including Stratford, Kings Cross, Liverpool Street, Waterloo, Euston, and many others). In return for your commitment, you will receive: Competitive salary: £28,486.92 + £4,613.61 London allowance and up to 20% shift allowance. A minimum of 15% shift allowance will be received upon completion of 8 weeks training. Shift allowance can be up to 20% but will default to 15% in the first instance. Benefits including 28 rising to 30 days holiday, travel benefits, and access to internal progression opportunities. Continuous learning and development opportunities supported by our client s in-house talent and development teams, including internal progression to become a Police Officer. Are you eligible? You will be ineligible to apply if: You have been unsuccessful following an interview in the last 6 months for the role of PCSO. If you have been unsuccessful following your application or online ability testing for Police Officer, Special Constable or PCSO, you must await 6 months before reapplying to any of these roles. You have been unsuccessful following vetting checks within the last 12 months. You have ever received a custodial sentence this includes suspended sentences (other cautions, convictions and involvement with the Police must be declared but are not necessarily a bar to employment). You have previously been dismissed from another Force, or you currently have a live investigation. You have been declared bankrupt, have a CCJ or an un-managed IVA. You have tattoos that are deemed offensive tattoos on face and neck will be considered on a case-by-case basis. You do not have permanent right to live and work in the UK. You have not resided consistently in the UK for the past 3 years. The Pension Our client s GPP Police Staff Pension Scheme is administered by Royal London. It s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. Please note if you are an existing member of Police Staff in the RPS, your pension will not be affected. Want To Apply? Applying is straightforward, with all applications completed online. Click apply now and you will be redirected to our client s careers page to complete your application.
We're recruiting an experienced Housing Manager to join a local authority on a 12-month contract, stepping into a key leadership position within the housing service. This is an urgent requirement due to a departing manager and offers the opportunity to take ownership of a high-performing team, managing both operational delivery and strategic oversight across housing management functions. This is a community-based role with a strong on-site presence. The Role Lead and manage housing management services across tenancy, estates and resident services, ensuring effective and compliant service delivery. Manage complex tenancy issues including escalations, breaches, ASB cases and enforcement action in line with legislation and policy. Handle formal complaints and ensure timely, professional and customer-focused responses. Provide day-to-day leadership, guidance and support to frontline housing staff, driving performance and consistency. Oversee rent collection and income-related activity, supporting teams to manage arrears effectively. Manage estates services including grounds maintenance and contractor performance. Develop, manage and monitor Service Level Agreements and contracts to drive service improvement. Lead on tenancy fraud investigations and ensure appropriate action is taken. Monitor service performance, identify areas for improvement and implement solutions to enhance delivery. Ensure all services are delivered in line with organisational objectives, housing legislation and best practice. Key Requirements Strong experience within housing management at a senior or managerial level. Proven experience managing complex tenancy issues, ASB and complaints. Ability to operate both strategically and operationally within a housing service. Strong leadership skills with experience supporting and developing teams. Excellent communication and stakeholder management skills. Experience managing estates services and contractor performance. Experience developing and managing SLAs and driving service improvements. Full UK driving licence and access to a vehicle. CIH Level 4 (or equivalent) or demonstrable equivalent experience. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Managers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 09, 2026
Contractor
We're recruiting an experienced Housing Manager to join a local authority on a 12-month contract, stepping into a key leadership position within the housing service. This is an urgent requirement due to a departing manager and offers the opportunity to take ownership of a high-performing team, managing both operational delivery and strategic oversight across housing management functions. This is a community-based role with a strong on-site presence. The Role Lead and manage housing management services across tenancy, estates and resident services, ensuring effective and compliant service delivery. Manage complex tenancy issues including escalations, breaches, ASB cases and enforcement action in line with legislation and policy. Handle formal complaints and ensure timely, professional and customer-focused responses. Provide day-to-day leadership, guidance and support to frontline housing staff, driving performance and consistency. Oversee rent collection and income-related activity, supporting teams to manage arrears effectively. Manage estates services including grounds maintenance and contractor performance. Develop, manage and monitor Service Level Agreements and contracts to drive service improvement. Lead on tenancy fraud investigations and ensure appropriate action is taken. Monitor service performance, identify areas for improvement and implement solutions to enhance delivery. Ensure all services are delivered in line with organisational objectives, housing legislation and best practice. Key Requirements Strong experience within housing management at a senior or managerial level. Proven experience managing complex tenancy issues, ASB and complaints. Ability to operate both strategically and operationally within a housing service. Strong leadership skills with experience supporting and developing teams. Excellent communication and stakeholder management skills. Experience managing estates services and contractor performance. Experience developing and managing SLAs and driving service improvements. Full UK driving licence and access to a vehicle. CIH Level 4 (or equivalent) or demonstrable equivalent experience. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Managers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Air Personnel are looking for a Safety and Compliance Officer to join their client in Sywell PURPOSE OF THE POST: To manage and carry out the annual audit plan and support with correction and preventive actions KEY DUTIES of the Safety and Compliance Officer : Carry out company internal and external audits as required by the annual audit plan. Assist and advise departmental heads with root cause analysis, corrective and preventative actions Administration of Regulatory manuals, company policies and procedures ensuring they are maintained in compliance with the applicable competent authority regulations. Assist with control and issue of company authorisations. Assist with higher level occurrence investigations PERSON SPECIFICATION: Experience, Knowledge and Understanding Experience in a similar role, ideally in the aviation sector Experience in administration of Regulatory manuals, company policies and procedures. Experience in aircraft/engine maintenance Knowledge of Health & Safety provisions in an aviation environment A qualification in audit and/or project management Experience in aviation QA Role Related and Personal Skills Excellent communication and interpersonal skills Able to communicate with colleagues at all levels and with the CAA Strong IT skills General A flexible approach to hours and duties as this role will involve travelling to our bases including in Northern Ireland The desire to undertake further training as may be required in order to properly perform the duties in a changing and challenging environment A full driving licence and access to a car that could be used for work if necessary ROLE DETAILS AND BENEFITS:- Location: Mostly based Sywell. However, this role requires travel to our other bases, including in Northern Ireland. One day per week can be worked from home, when not required to be at one of the bases. Hours: Core hours are 40 per week Monday to Friday Please call Michelle for further details or apply with your CV
Apr 09, 2026
Full time
Air Personnel are looking for a Safety and Compliance Officer to join their client in Sywell PURPOSE OF THE POST: To manage and carry out the annual audit plan and support with correction and preventive actions KEY DUTIES of the Safety and Compliance Officer : Carry out company internal and external audits as required by the annual audit plan. Assist and advise departmental heads with root cause analysis, corrective and preventative actions Administration of Regulatory manuals, company policies and procedures ensuring they are maintained in compliance with the applicable competent authority regulations. Assist with control and issue of company authorisations. Assist with higher level occurrence investigations PERSON SPECIFICATION: Experience, Knowledge and Understanding Experience in a similar role, ideally in the aviation sector Experience in administration of Regulatory manuals, company policies and procedures. Experience in aircraft/engine maintenance Knowledge of Health & Safety provisions in an aviation environment A qualification in audit and/or project management Experience in aviation QA Role Related and Personal Skills Excellent communication and interpersonal skills Able to communicate with colleagues at all levels and with the CAA Strong IT skills General A flexible approach to hours and duties as this role will involve travelling to our bases including in Northern Ireland The desire to undertake further training as may be required in order to properly perform the duties in a changing and challenging environment A full driving licence and access to a car that could be used for work if necessary ROLE DETAILS AND BENEFITS:- Location: Mostly based Sywell. However, this role requires travel to our other bases, including in Northern Ireland. One day per week can be worked from home, when not required to be at one of the bases. Hours: Core hours are 40 per week Monday to Friday Please call Michelle for further details or apply with your CV
The HR Administration & Operations Support Officer is a key member of the Sizewell C Security Team, providing first-class administrative support to the team. The HR Administration & Operations Support Officer is tasked to coordinate the administration of HR documents, staff records, and reviewing company policies, ensuring legal compliance, recording sickness and filing employee cases and creating statistical reports. General administration functions will require the successful candidate to have excellent communication and IT skills, and the ability to adapt in an ever-changing environment. Location - Sizewell ACA Building, King George's Avenue, Leiston, Suffolk, IP16 4JX Pay £18.32ph Weekly Hours 40 hours per week Key Responsibilities - Support HR Operations Manager and line managers through employee case management and ensure cases are resolved in a timely manner - Collate investigation, disciplinary and grievance packs to ensure all documentation is recorded and properly completed and secured - Assist managers and employees with regard to HR policy queries - Liaising with the payroll department and line managers in relation to monthly payroll queries - Report statistics on outstanding issues - Assist with minute-taking as required at formal meetings - Inputting data into internal HR databases/data management, and management of employee personnel records - Support the Area Operations Controllers when required to schedule all staff to work using the Company's operations system, maintain the shift rota and ensure coverage of staff failing to report for work. - Completing tasks delegated by the HR Operations Manager - Assist with policies, procedures, legislation and SZC Project agreements - Informing employees of their rights and entitlements and keeping them up to date on any changes that are made - Answering and responding to queries or problems line managers have, and managing their expectations - Assist with issues related to workplace relations and performance management - Recording sick days and parental leave in the Company operations system - Provide support to the security management team's meetings, including minute-taking - Provide guidance to other G4S contracts on the SZC project as required - Provide guidance, advice and support to the Security management team to identify recruitment requirements, activities and needs, in support of the physical security contract at SZC - Ensure all personnel leaving the contract and employment with G4S follow the correct leavers process for G4S and the SZC project Skills and Competencies Skills - Excellent IT skills, proficient in Microsoft Office and Google applications - Strong organisational skills - Presentation skills and attention to detail - The ability to plan your own work, use your initiative and meet deadlines - The ability to manage pressure and conflicting demands, and prioritise tasks and workload - The ability to accept and understand instructions - Oral and written communication skills - Tact, discretion and respect for confidentiality - Team Working ability - Adherence to company policies & operating procedures Profile Educational Requirements/Qualifications - High level of competency in IT, experience in the Google platform, desirable but not essential - NVQ/SVQ in Business and Administration, Levels 1-4 - OCR Awards, Certificates and Diplomas in Administration (Business Professional), Levels 1-4 - BTEC Level 3 Award and Certificate in Principles of Business and Administration Specific Occupational Requirements Occupational Requirements - Achieved or aiming towards a Level 3 CIPD in HR / People Practice - Ability to pass and hold National Security Clearance Vetting - Produce a Five-year verifiable work history Key Information and Benefits Permanent contract 224 hours (28 days per annum, inclusive of bank holidays) G4S National Pension Scheme G4S National Company Sick Pay Scheme Dell, Vodafone and O2 discounts National Discount Scheme Aviva car, home and travel insurance discount Health Saturday Fund (health cash plan for you and your family). Ref G182 ( 1G4S) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Apr 08, 2026
Full time
The HR Administration & Operations Support Officer is a key member of the Sizewell C Security Team, providing first-class administrative support to the team. The HR Administration & Operations Support Officer is tasked to coordinate the administration of HR documents, staff records, and reviewing company policies, ensuring legal compliance, recording sickness and filing employee cases and creating statistical reports. General administration functions will require the successful candidate to have excellent communication and IT skills, and the ability to adapt in an ever-changing environment. Location - Sizewell ACA Building, King George's Avenue, Leiston, Suffolk, IP16 4JX Pay £18.32ph Weekly Hours 40 hours per week Key Responsibilities - Support HR Operations Manager and line managers through employee case management and ensure cases are resolved in a timely manner - Collate investigation, disciplinary and grievance packs to ensure all documentation is recorded and properly completed and secured - Assist managers and employees with regard to HR policy queries - Liaising with the payroll department and line managers in relation to monthly payroll queries - Report statistics on outstanding issues - Assist with minute-taking as required at formal meetings - Inputting data into internal HR databases/data management, and management of employee personnel records - Support the Area Operations Controllers when required to schedule all staff to work using the Company's operations system, maintain the shift rota and ensure coverage of staff failing to report for work. - Completing tasks delegated by the HR Operations Manager - Assist with policies, procedures, legislation and SZC Project agreements - Informing employees of their rights and entitlements and keeping them up to date on any changes that are made - Answering and responding to queries or problems line managers have, and managing their expectations - Assist with issues related to workplace relations and performance management - Recording sick days and parental leave in the Company operations system - Provide support to the security management team's meetings, including minute-taking - Provide guidance to other G4S contracts on the SZC project as required - Provide guidance, advice and support to the Security management team to identify recruitment requirements, activities and needs, in support of the physical security contract at SZC - Ensure all personnel leaving the contract and employment with G4S follow the correct leavers process for G4S and the SZC project Skills and Competencies Skills - Excellent IT skills, proficient in Microsoft Office and Google applications - Strong organisational skills - Presentation skills and attention to detail - The ability to plan your own work, use your initiative and meet deadlines - The ability to manage pressure and conflicting demands, and prioritise tasks and workload - The ability to accept and understand instructions - Oral and written communication skills - Tact, discretion and respect for confidentiality - Team Working ability - Adherence to company policies & operating procedures Profile Educational Requirements/Qualifications - High level of competency in IT, experience in the Google platform, desirable but not essential - NVQ/SVQ in Business and Administration, Levels 1-4 - OCR Awards, Certificates and Diplomas in Administration (Business Professional), Levels 1-4 - BTEC Level 3 Award and Certificate in Principles of Business and Administration Specific Occupational Requirements Occupational Requirements - Achieved or aiming towards a Level 3 CIPD in HR / People Practice - Ability to pass and hold National Security Clearance Vetting - Produce a Five-year verifiable work history Key Information and Benefits Permanent contract 224 hours (28 days per annum, inclusive of bank holidays) G4S National Pension Scheme G4S National Company Sick Pay Scheme Dell, Vodafone and O2 discounts National Discount Scheme Aviva car, home and travel insurance discount Health Saturday Fund (health cash plan for you and your family). Ref G182 ( 1G4S) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: 21.91 PAYE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court. Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively. Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hours Qualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required. Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 08, 2026
Seasonal
Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: 21.91 PAYE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court. Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively. Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hours Qualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required. Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
