Customer Service Advisor

We are pleased to be working with a friendly and established company based in Romsey which is looking for Customer Service Advisors. This role is an excellent temporary to permanent opportunity.

As a Customer Service Advisor, you will respond to contact made from existing customers, regarding queries relating to a service or purchased product, via phone, email, webchat or post.

Potential to work from home after completion of probation, however you must be available to come into the office when required (meetings, reviews training etc)

Duties for the Customer Service Advisor:

• Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
• Handle and resolving customer complaints
• Chase customer orders, refunds, providing product information and all other customer service related help
• Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
• Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
• Supporting other departments in line with business requirements

Competencies of the Customer Service Advisor:

• Have a previous customer service background in office, retail or hospitality environments
• Experience in complaint handling to ensure customer satisfaction
• Excellent telephone manner and strong communication skills
• Good IT skills including use of e-mail and Microsoft products
• Work as part of a team, support colleagues and promote a positive team spirit
• A-C Grade in English GCSE

The Customer Service Advisor role offers £26,624 bonus (up to £2,400) per year and may also suit candidates searching for: Customer Advisor, Call Centre, Contact Centre, Retail Assistant or Sales Advisor.

As a Customer Service Advisor you will work 40 hours per week - 5 days over 7, including one shift - 11 00 during the week and 1 day at the weekend. Training hours will be Monday to Friday.

Free parking is provided and the company is a 5 minute walk from the train station. Excellent benefits are provided such as subsidised gym membership, on site canteen, discount on products and team incentives.