IT Support Administrator

IT SUPPORT ADMINISTRATOR
MANCHESTER (Ad hoc travel to Blackburn)
UP TO 28,000 + TRAINING & DEVELOPMENT + CAREER PROGRESSION

THE OPPORTUNITY:
We're recruiting on behalf of a well-established and growing professional services firm with a national presence. With offices across the UK and a strong reputation for delivering high-quality services, they are now seeking an IT Administrator to join their Manchester-based team.

This is a fantastic opportunity for an IT professional to work closely with the Head of IT, supporting and maintaining infrastructure across multiple sites. The role offers excellent exposure to a broad range of technologies, systems, and projects, making it ideal for someone looking to develop their technical expertise and progress their IT career.

You'll be part of a collaborative and supportive environment where continuous improvement, training, and development are actively encouraged. This would suit someone from an IT Administrator, IT Support Technician, Technical Support Associate, First Line Support Advisor or similar IT Support role looking to progress!

THE IT SUPPORT ADMINISTRATOR ROLE:

• Providing 1st/2nd line support to users across multiple offices (on-site and remote)
• Maintaining and supporting IT infrastructure including servers, networks, desktops and remote devices
• Managing and supporting Microsoft 365, Active Directory and Azure environments
• Installing, configuring and upgrading hardware and software
• Diagnosing and resolving system and network issues efficiently
• Supporting IT security, backups and business continuity processes
• Assisting with IT infrastructure projects and system improvements
• Liaising with external suppliers to source and implement IT solutions
• Managing user access, permissions and password resets
• Supporting mobile device management and remote access systems
• Maintaining IT hardware including laptops, PCs and printers
• Delivering user training, support and technical guidance
• Creating and maintaining IT documentation, policies and procedures
• Monitoring system performance and identifying areas for improvement

THE PERSON:

• Experience in an IT Administrator, IT Support Technician, Technical Support Associate, First Line Support Advisor or similar IT Support role
• Strong knowledge of Microsoft technologies including Office 365, Azure and Active Directory
• Experience supporting Windows environments (Windows 10/11 and Servers)
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with the ability to explain technical issues clearly
• A proactive and organised approach, with the ability to manage multiple tasks
• A team player with a positive and flexible attitude
• Full UK driving licence and willingness to travel between sites when required

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