Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
Apr 21, 2026
Full time
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 20, 2026
Contractor
We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
The Context This is an exciting opportunity to join a music education charity focused on grant making and advocacy work. As the organisation expand their operations, they are looking for a highly organised and digitally-savvy Operations Officer to be the backbone of their small but impactful team. Since launching in January 2025, the charity has rapidly become an essential connector between schools, grassroots organisations, and industry and policy professionals, aiming to strengthen music provision through direct investment and advocacy work In 16 months, the Foundation has begun supporting grassroots organisations and state school music departments up and down the country, reaching over 15,000 children and young people - and they have no intention of slowing down. If you: Are interested in joining a 'start-up' style charity with national reach and massive growth plans; Enjoy a varied role where one hour you might be recording minutes for a high-level Board meeting, and the next you could be building internal systems to help the organisation run smoothly; Have a "can-do" attitude and an appetite to work hard; Then this is the role for you. The Role Governance & Executive Support Board Secretariat: Coordinate Board and Committee meetings, including preparing agendas, distributing papers, and taking accurate, professional minutes. Scheduling: Manage complex calendars for the CEO and leadership and coordinate external stakeholder meetings. Compliance: Ensure all digital and physical filing systems are maintained in line with UK GDPR and charity commission requirements. Governance Accuracy: Minutes distributed to the Board within e.g., 5 working days with zero significant errors. Comms Approvals Trail: Ensure sign-off is obtained and recorded for external-facing content (e.g., posts, web updates, case studies) and that final versions are stored. Office & Data Organisation Systems Management: Maintain the charity's central filing system, ensuring documents are easily accessible yet secure. System Efficiency: Successful migration or re-organisation of digital folders to ensure staff can find any document within 30 seconds. Data Entry: Keep our donor or contact database up to date, ensuring information is accurate for fundraising and outreach teams. General Admin: Manage the charity's general email inbox, handle post, and order office supplies. Finance Record keeping: ensure charity tracking to budget and keeping recorded receipts with approvals, ready for external audit. Reporting: Preparing progress reports on spend and identify opportunities for cost efficiency and trends. Digital & Communications Support Digital/Socials Cover: Provide operational cover for the digital/socials team as needed, including scheduling posts, coordinating assets, basic updates, and ensuring content is approved before publishing. Asset & Permissions Coordination: Maintain and organise approved assets (photos/video), permission forms, and usage notes, particularly where young people are involved. The Candidate Experience: Proven experience in an administrative or office management role (Charity sector experience is a plus). Digital Skills: Proficiency in Microsoft 365 (Word, Excel, Teams) and a natural flair for social media trends and platforms. Communication: Exceptional written English for drafting minutes, blogs, and social captions. Organisation: A methodical approach to filing and a "hawk-eye" for detail. Values: A genuine passion for young people's musical provision in underserved communities. Terms of Appointment Reporting to: CEO Salary: £24,000 - £28,000 (Dependent on experience) Location: London Tuesday to Thursday in office, Monday and Friday at home Working hours: Core hours from 10:00 - 18:00 Occasional evening and weekend hours. For an informal and confidential discussion, please speak with our advisors at Berwick Partners: Jodi Beauchamp Delivery Consultant, Not for Profit Berwick Partners T : (0) E : Closing date for applications: Friday 8th May 2026
Apr 20, 2026
Full time
The Context This is an exciting opportunity to join a music education charity focused on grant making and advocacy work. As the organisation expand their operations, they are looking for a highly organised and digitally-savvy Operations Officer to be the backbone of their small but impactful team. Since launching in January 2025, the charity has rapidly become an essential connector between schools, grassroots organisations, and industry and policy professionals, aiming to strengthen music provision through direct investment and advocacy work In 16 months, the Foundation has begun supporting grassroots organisations and state school music departments up and down the country, reaching over 15,000 children and young people - and they have no intention of slowing down. If you: Are interested in joining a 'start-up' style charity with national reach and massive growth plans; Enjoy a varied role where one hour you might be recording minutes for a high-level Board meeting, and the next you could be building internal systems to help the organisation run smoothly; Have a "can-do" attitude and an appetite to work hard; Then this is the role for you. The Role Governance & Executive Support Board Secretariat: Coordinate Board and Committee meetings, including preparing agendas, distributing papers, and taking accurate, professional minutes. Scheduling: Manage complex calendars for the CEO and leadership and coordinate external stakeholder meetings. Compliance: Ensure all digital and physical filing systems are maintained in line with UK GDPR and charity commission requirements. Governance Accuracy: Minutes distributed to the Board within e.g., 5 working days with zero significant errors. Comms Approvals Trail: Ensure sign-off is obtained and recorded for external-facing content (e.g., posts, web updates, case studies) and that final versions are stored. Office & Data Organisation Systems Management: Maintain the charity's central filing system, ensuring documents are easily accessible yet secure. System Efficiency: Successful migration or re-organisation of digital folders to ensure staff can find any document within 30 seconds. Data Entry: Keep our donor or contact database up to date, ensuring information is accurate for fundraising and outreach teams. General Admin: Manage the charity's general email inbox, handle post, and order office supplies. Finance Record keeping: ensure charity tracking to budget and keeping recorded receipts with approvals, ready for external audit. Reporting: Preparing progress reports on spend and identify opportunities for cost efficiency and trends. Digital & Communications Support Digital/Socials Cover: Provide operational cover for the digital/socials team as needed, including scheduling posts, coordinating assets, basic updates, and ensuring content is approved before publishing. Asset & Permissions Coordination: Maintain and organise approved assets (photos/video), permission forms, and usage notes, particularly where young people are involved. The Candidate Experience: Proven experience in an administrative or office management role (Charity sector experience is a plus). Digital Skills: Proficiency in Microsoft 365 (Word, Excel, Teams) and a natural flair for social media trends and platforms. Communication: Exceptional written English for drafting minutes, blogs, and social captions. Organisation: A methodical approach to filing and a "hawk-eye" for detail. Values: A genuine passion for young people's musical provision in underserved communities. Terms of Appointment Reporting to: CEO Salary: £24,000 - £28,000 (Dependent on experience) Location: London Tuesday to Thursday in office, Monday and Friday at home Working hours: Core hours from 10:00 - 18:00 Occasional evening and weekend hours. For an informal and confidential discussion, please speak with our advisors at Berwick Partners: Jodi Beauchamp Delivery Consultant, Not for Profit Berwick Partners T : (0) E : Closing date for applications: Friday 8th May 2026
We are seeking a dedicated and reliable Emergency Accommodation Officer to join a local authority team in North London. This role involves overseeing a hostel that provides temporary accommodation for families experiencing homelessness, ensuring a safe, supportive, and well-managed environment. Key responsibilities include maintaining high standards of health and safety, with a strong focus on fire safety compliance, as well as carrying out essential administrative duties. You will also play a vital role in delivering excellent customer service, supporting residents with professionalism, empathy, and respect. The role requires flexibility, with shifts scheduled between 7:00am and 10:00pm, including weekend working. As the hostel operates 24/7, you will also be required to work some bank holidays, with time off provided in lieu. The ideal candidate will have a solid understanding of housing or supported accommodation settings, strong organisational skills, and the ability to manage challenging situations calmly and effectively. This is an excellent opportunity to make a meaningful difference within the community while working in a dynamic and supportive environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 20, 2026
Contractor
We are seeking a dedicated and reliable Emergency Accommodation Officer to join a local authority team in North London. This role involves overseeing a hostel that provides temporary accommodation for families experiencing homelessness, ensuring a safe, supportive, and well-managed environment. Key responsibilities include maintaining high standards of health and safety, with a strong focus on fire safety compliance, as well as carrying out essential administrative duties. You will also play a vital role in delivering excellent customer service, supporting residents with professionalism, empathy, and respect. The role requires flexibility, with shifts scheduled between 7:00am and 10:00pm, including weekend working. As the hostel operates 24/7, you will also be required to work some bank holidays, with time off provided in lieu. The ideal candidate will have a solid understanding of housing or supported accommodation settings, strong organisational skills, and the ability to manage challenging situations calmly and effectively. This is an excellent opportunity to make a meaningful difference within the community while working in a dynamic and supportive environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Money Guidance Officer £28,000 Hybrid London Are you passionate about financial inclusion and supporting people to overcome barriers to financial stability?We re working with a small but mighty charity that s on a mission to make debt and money advice accessible to everyone. They re expanding their team and looking for a Money Guidance Officer to support individuals on their journey towards greater financial wellbeing.This role is ideal for someone who: Thrives in community-facing work and enjoys engaging with people from all walks of life. Has strong administrative and organisational skills, alongside a warm, empathetic approach. Can juggle outreach, engagement and support work helping individuals stay connected to their debt advice journey. Is comfortable delivering 1-to-1 and group sessions , promoting financial resilience and financial education. Can work flexibly across community locations in London (with some hybrid working available). Holds a relevant professional qualification such as CMA Connect Money Mentor training, or an equivalent qualification/experience in money guidance or financial capability support. You ll be joining a collaborative and supportive team at a pivotal moment of growth, helping to ensure people are not just referred into services but fully supported throughout their financial advice journey . Salary: £28,000 Location: London (with hybrid working) Benefits include: 25 days annual leave + birthday off (rising to 35 days with service) 3% pension contribution £200 home working equipment allowance Costco membership Employee Assistance Programme (EAP) And more! If this sounds like you, please get in touch ASAP. Unfortunately, due to resource capacity, we will only contact candidates who are shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume your application has been unsuccessful. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Apr 18, 2026
Full time
Money Guidance Officer £28,000 Hybrid London Are you passionate about financial inclusion and supporting people to overcome barriers to financial stability?We re working with a small but mighty charity that s on a mission to make debt and money advice accessible to everyone. They re expanding their team and looking for a Money Guidance Officer to support individuals on their journey towards greater financial wellbeing.This role is ideal for someone who: Thrives in community-facing work and enjoys engaging with people from all walks of life. Has strong administrative and organisational skills, alongside a warm, empathetic approach. Can juggle outreach, engagement and support work helping individuals stay connected to their debt advice journey. Is comfortable delivering 1-to-1 and group sessions , promoting financial resilience and financial education. Can work flexibly across community locations in London (with some hybrid working available). Holds a relevant professional qualification such as CMA Connect Money Mentor training, or an equivalent qualification/experience in money guidance or financial capability support. You ll be joining a collaborative and supportive team at a pivotal moment of growth, helping to ensure people are not just referred into services but fully supported throughout their financial advice journey . Salary: £28,000 Location: London (with hybrid working) Benefits include: 25 days annual leave + birthday off (rising to 35 days with service) 3% pension contribution £200 home working equipment allowance Costco membership Employee Assistance Programme (EAP) And more! If this sounds like you, please get in touch ASAP. Unfortunately, due to resource capacity, we will only contact candidates who are shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume your application has been unsuccessful. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Harris Hill Charity Recruitment Specialists
Hackney, London
Money Guidance Officer £28,000 Hybrid London Are you passionate about financial inclusion and supporting people to overcome barriers to financial stability? We re working with a small but mighty charity that s on a mission to make debt and money advice accessible to everyone. They re expanding their team and looking for a Money Guidance Officer to support individuals on their journey towards greater financial wellbeing. This role is ideal for someone who: Thrives in community-facing work and enjoys engaging with people from all walks of life. Has strong administrative and organisational skills, alongside a warm, empathetic approach. Can juggle outreach, engagement and support work helping individuals stay connected to their debt advice journey. Is comfortable delivering 1-to-1 and group sessions , promoting financial resilience and financial education. Can work flexibly across community locations in London (with some hybrid working available). Holds a relevant professional qualification such as CMA Connect Money Mentor training, or an equivalent qualification/experience in money guidance or financial capability support. You ll be joining a collaborative and supportive team at a pivotal moment of growth, helping to ensure people are not just referred into services but fully supported throughout their financial advice journey . Salary: £28,000 Location: London (with hybrid working) Benefits include: 25 days annual leave + birthday off (rising to 35 days with service) 3% pension contribution £200 home working equipment allowance Costco membership Employee Assistance Programme (EAP) And more! If this sounds like you, please get in touch ASAP. Unfortunately, due to resource capacity, we will only contact candidates who are shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume your application has been unsuccessful. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Apr 17, 2026
Full time
Money Guidance Officer £28,000 Hybrid London Are you passionate about financial inclusion and supporting people to overcome barriers to financial stability? We re working with a small but mighty charity that s on a mission to make debt and money advice accessible to everyone. They re expanding their team and looking for a Money Guidance Officer to support individuals on their journey towards greater financial wellbeing. This role is ideal for someone who: Thrives in community-facing work and enjoys engaging with people from all walks of life. Has strong administrative and organisational skills, alongside a warm, empathetic approach. Can juggle outreach, engagement and support work helping individuals stay connected to their debt advice journey. Is comfortable delivering 1-to-1 and group sessions , promoting financial resilience and financial education. Can work flexibly across community locations in London (with some hybrid working available). Holds a relevant professional qualification such as CMA Connect Money Mentor training, or an equivalent qualification/experience in money guidance or financial capability support. You ll be joining a collaborative and supportive team at a pivotal moment of growth, helping to ensure people are not just referred into services but fully supported throughout their financial advice journey . Salary: £28,000 Location: London (with hybrid working) Benefits include: 25 days annual leave + birthday off (rising to 35 days with service) 3% pension contribution £200 home working equipment allowance Costco membership Employee Assistance Programme (EAP) And more! If this sounds like you, please get in touch ASAP. Unfortunately, due to resource capacity, we will only contact candidates who are shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume your application has been unsuccessful. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We're recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation. This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process. The Role - Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties. - Source and book temporary accommodation on a daily basis, including emergency and interim placements. - Assess applicants' housing needs, ensuring suitability, affordability and support requirements are fully considered. - Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required. - Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications. - Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions. - Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents. - Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services. - Support emergency decants and transfers, ensuring residents are moved quickly and safely when required. - Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements. - Ensure all placements and decisions are made in line with housing legislation, policies and procedures. - Support a customer-focused service, ensuring residents receive a compassionate and responsive experience. - Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery. Key Requirements - Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role. - Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation. - Experience assessing housing needs and making suitability decisions for accommodation placements. - Ability to manage a high-volume workload in a fast-paced environment. - Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations. - Confidence in managing difficult conversations, including refusals and sensitive casework. - Strong communication skills, both written and verbal, with the ability to adapt to different audiences. - Good IT skills and experience using housing or case management systems. - Strong organisational and administrative skills, with attention to detail in record keeping. - Ability to work collaboratively with internal teams and external partners. - Understanding of safeguarding, equality, diversity and inclusion within housing services. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 17, 2026
Contractor
We're recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation. This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process. The Role - Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties. - Source and book temporary accommodation on a daily basis, including emergency and interim placements. - Assess applicants' housing needs, ensuring suitability, affordability and support requirements are fully considered. - Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required. - Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications. - Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions. - Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents. - Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services. - Support emergency decants and transfers, ensuring residents are moved quickly and safely when required. - Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements. - Ensure all placements and decisions are made in line with housing legislation, policies and procedures. - Support a customer-focused service, ensuring residents receive a compassionate and responsive experience. - Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery. Key Requirements - Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role. - Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation. - Experience assessing housing needs and making suitability decisions for accommodation placements. - Ability to manage a high-volume workload in a fast-paced environment. - Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations. - Confidence in managing difficult conversations, including refusals and sensitive casework. - Strong communication skills, both written and verbal, with the ability to adapt to different audiences. - Good IT skills and experience using housing or case management systems. - Strong organisational and administrative skills, with attention to detail in record keeping. - Ability to work collaboratively with internal teams and external partners. - Understanding of safeguarding, equality, diversity and inclusion within housing services. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
This is an exciting opportunity to join the dynamic, multi-disciplinary team at the Centre of expertise on child sexual abuse (CSA Centre) as one of the Principal Researcher and Evaluation Officers. This is a key role within the CSA Centre, central to our ambition to develop, understand and embed evidence-informed improvements in the response to child sexual abuse. About the role: The CSA Centre aims to inform and improve policy and practice at local and national levels by identifying, generating and sharing high quality evidence on what works to prevent and tackle child sexual abuse, and our extensive research, evaluation and monitoring activity is central to that mission. As Principal Research and Evaluation Officers, you will lead a programme of research and evaluation, working closely with other research and evaluation colleagues and our team of multi-agency Practice Improvement Advisers. This is a unique opportunity to develop and deliver programmes of research and evaluation that support sustainable improvements to knowledge, understanding and practice, driving real change in the response to child sexual abuse across England and Wales. We are looking for an experienced professional with strong skills in designing, planning and managing research and evaluation projects, in the field of child sexual abuse, or related field. You should be confident using a range of methodologies, including relevant specialist research and data analysis software and analytical approaches, and able to present findings clearly for different audiences. We particularly welcome applications from researchers/evaluators with strong quantitative skills and experience working with large datasets or administrative data. Experience in statistical analysis, data linkage, advanced modelling or applied quantitative evaluation would be an advantage. You will oversee multiple projects at any given time, ensuring effective planning, prioritisation and timely delivery. The role involves working with internal teams, external stakeholders and where appropriate commissioned research partners. You will contribute to high quality publications, guidance and resources, and support colleagues to embed evidence into practice and organisational learning. As a Principal Research and Evaluation Officer, you will play a key role helping to prevent and tackle child sexual abuse alongside the work of our colleagues across practice, policy, communications and training. This is important work - the CSA Centre conservatively estimates that one in ten children will experience some form of child sexual abuse before age of 16, and our ambitious programmes seek to improve the knowledge, skills and confidence of professionals (social workers, teachers, social workers, doctors etc.) in identifying and responding to child sexual abuse. CSA Centre roles are currently funded until 31 March 2027, in line with our current grant funding arrangements. This will be reviewed in late 2026, as future funding for the CSA Centre from 2027/28 onwards is confirmed. About us We are the Centre of expertise on child sexual abuse (CSA Centre). Our aim is to reduce the impact of child sexual abuse through improved prevention and better response. To tackle child sexual abuse we must better understand its causes, scope, scale and impact. Established since 2017, we are a multi-disciplinary team that is funded by the Home Office, hosted by Barnardo's and we work closely with key partners from academic institutions, local authorities, health, education, police and the voluntary sector. We're proudly independent and our team will challenge any barriers, assumptions, taboos and ways of working that prevent us from increasing our understanding and improving our approach to child sexual abuse. We bring about change by: Collating and analysing existing research, policy, practice and the real experiences of those affected, and filling the gaps we identify with new research, insights and analysis; Using that evidence and insight to challenge and improve existing policy and practice, develop new approaches and increase everyone's knowledge and confidence to more effectively tackle the issue. This role is home based with regular travel required, usually to London. Salary: The CSA Centre acknowledges that tackling child sexual abuse can feel challenging but is incredibly rewarding and positive when making a difference. Our open working environment ensures that there is support for all employees, across the team and with access to a therapist, if needed. Please do get in touch if you would like to discuss any aspect of this further. We believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore are open to offering flexible working arrangements. The CSA Centre is committed to having a diverse and inclusive workforce. We actively encourage applications from disabled candidates and candidates from Black, Asian and minority ethnic backgrounds, as they are currently under-represented at the CSA Centre. When completing your application please refer to your skills, knowledge and experience in relation to the Person Specification and Job Description. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible. Pay & Reward Framework We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values . We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band - this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application. Benefits Workplace Offer: What it means for you Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role. Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements. Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options Service related sick pay from day 1 Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension Cycle2work scheme Interest free season ticket loans Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal 20% discount at Barnardo's stores Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc Free access to round the clock employee assistance program for advice and support Access to Barnardo's Learning and Development offer T&C's apply based on contract About Barnardo's We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women . click apply for full job details
Apr 17, 2026
Full time
This is an exciting opportunity to join the dynamic, multi-disciplinary team at the Centre of expertise on child sexual abuse (CSA Centre) as one of the Principal Researcher and Evaluation Officers. This is a key role within the CSA Centre, central to our ambition to develop, understand and embed evidence-informed improvements in the response to child sexual abuse. About the role: The CSA Centre aims to inform and improve policy and practice at local and national levels by identifying, generating and sharing high quality evidence on what works to prevent and tackle child sexual abuse, and our extensive research, evaluation and monitoring activity is central to that mission. As Principal Research and Evaluation Officers, you will lead a programme of research and evaluation, working closely with other research and evaluation colleagues and our team of multi-agency Practice Improvement Advisers. This is a unique opportunity to develop and deliver programmes of research and evaluation that support sustainable improvements to knowledge, understanding and practice, driving real change in the response to child sexual abuse across England and Wales. We are looking for an experienced professional with strong skills in designing, planning and managing research and evaluation projects, in the field of child sexual abuse, or related field. You should be confident using a range of methodologies, including relevant specialist research and data analysis software and analytical approaches, and able to present findings clearly for different audiences. We particularly welcome applications from researchers/evaluators with strong quantitative skills and experience working with large datasets or administrative data. Experience in statistical analysis, data linkage, advanced modelling or applied quantitative evaluation would be an advantage. You will oversee multiple projects at any given time, ensuring effective planning, prioritisation and timely delivery. The role involves working with internal teams, external stakeholders and where appropriate commissioned research partners. You will contribute to high quality publications, guidance and resources, and support colleagues to embed evidence into practice and organisational learning. As a Principal Research and Evaluation Officer, you will play a key role helping to prevent and tackle child sexual abuse alongside the work of our colleagues across practice, policy, communications and training. This is important work - the CSA Centre conservatively estimates that one in ten children will experience some form of child sexual abuse before age of 16, and our ambitious programmes seek to improve the knowledge, skills and confidence of professionals (social workers, teachers, social workers, doctors etc.) in identifying and responding to child sexual abuse. CSA Centre roles are currently funded until 31 March 2027, in line with our current grant funding arrangements. This will be reviewed in late 2026, as future funding for the CSA Centre from 2027/28 onwards is confirmed. About us We are the Centre of expertise on child sexual abuse (CSA Centre). Our aim is to reduce the impact of child sexual abuse through improved prevention and better response. To tackle child sexual abuse we must better understand its causes, scope, scale and impact. Established since 2017, we are a multi-disciplinary team that is funded by the Home Office, hosted by Barnardo's and we work closely with key partners from academic institutions, local authorities, health, education, police and the voluntary sector. We're proudly independent and our team will challenge any barriers, assumptions, taboos and ways of working that prevent us from increasing our understanding and improving our approach to child sexual abuse. We bring about change by: Collating and analysing existing research, policy, practice and the real experiences of those affected, and filling the gaps we identify with new research, insights and analysis; Using that evidence and insight to challenge and improve existing policy and practice, develop new approaches and increase everyone's knowledge and confidence to more effectively tackle the issue. This role is home based with regular travel required, usually to London. Salary: The CSA Centre acknowledges that tackling child sexual abuse can feel challenging but is incredibly rewarding and positive when making a difference. Our open working environment ensures that there is support for all employees, across the team and with access to a therapist, if needed. Please do get in touch if you would like to discuss any aspect of this further. We believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore are open to offering flexible working arrangements. The CSA Centre is committed to having a diverse and inclusive workforce. We actively encourage applications from disabled candidates and candidates from Black, Asian and minority ethnic backgrounds, as they are currently under-represented at the CSA Centre. When completing your application please refer to your skills, knowledge and experience in relation to the Person Specification and Job Description. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible. Pay & Reward Framework We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values . We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band - this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application. Benefits Workplace Offer: What it means for you Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role. Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements. Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options Service related sick pay from day 1 Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension Cycle2work scheme Interest free season ticket loans Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal 20% discount at Barnardo's stores Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc Free access to round the clock employee assistance program for advice and support Access to Barnardo's Learning and Development offer T&C's apply based on contract About Barnardo's We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women . click apply for full job details
PA to the Chief Sustainability Officer & Head of Physical Markets page is loaded PA to the Chief Sustainability Officer & Head of Physical Marketslocations: UK-Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: R003788PA to the Chief Sustainability Officer & Head of Physical Markets Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: F - Officer Reporting Line: (UK Division) Sustainability and Physical Markets Location: UK-London Worker Type: PermanentThe London Metal Exchange is the world centre for industrial metals trading. Most of the world's non-ferrous metals business is conducted on the LME and the metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices.The Sustainability and Physical Markets team ("SPM") is responsible for the strategy, delivery, and operation of the LME's physical market and sustainability activity. This incorporates (i) the strategic development of all areas of the LME's physical ecosystem including future commercialisation, sustainability, overall management of physical market relationships including producers of LME-listed brands, (ii) the operation of the LME's physical network including LME warehousing, operation of the LME approved brands list, and LME responsible sourcing, and (iii) the operation of the systems that support and deliver this work and management of all related regulatory requirements including operational resilience. The SPM team is split into three closely linked sub-divisions to manage these activities, responsible for development and strategic activities, operational activities, or systems management. This role works across all aspects of SPM, working closely with the Chief Sustainability Officer + Head of Physical Markets and the SPM Chief of Staff ("CoS") to ensure the team is working effectively, remains organised and acts as one overarching department. The role primarily supports the Chief Sustainability Officer + Head of Physical Markets and the SPM CoS but extended to other SPM management team members where possible for basic support such as meetings, travel and expenses. It will assist the SPM CoS with reporting and presentations where appropriate and other areas that support the SPM team in delivering its objectives. It will provide a key point of contact for external and internal stakeholders contacting the SPM team, as well as having the opportunity to provide input into a broad range of areas across SPM, helping shape the sustainability and physical market offering of the LME. Responsibilities: This role supports the daily operation of SPM. This includes: Day-to-day management of the diary of the Chief Sustainability Officer + Head of Physical Markets and SPM CoS, including scheduling internal and external meetings with people located all over the world, booking meeting rooms / refreshments etc Booking travel for Chief Sustainability Officer + Head of Physical Markets and the SPM CoS in line with company policy; possibly for other management team members too (albeit only one addition likely to undertake significant travel) Be first point of contact with the SPM team for external stakeholders - provide a friendly, helpful and efficient service to all Run SPM team meetings, including room booking, meeting agenda and chairing meetings Maintaining cleanliness and orderliness of the team's digital files and records on multiple internal databases Implementing processes to improve team coordination and efficiency Meeting preparation, including collating meeting materials, proofing documents, and performing limited background research as required Note-taking in a variety of meetings that is clear and succinct, following up on action items as appropriate Providing other LME teams with briefings covering the current status of SPM activity where needed Logging purchase orders, invoices, and contracts for project expenses in line with company policy Support on managing and tracking the SPM team budget Managing deadlines for the team Organising social events Providing assistance on a range of SPM initiatives as appropriate Working towards developing knowledge of broader SPM activities Liaising with other LME and HKEX teams - especially as the assistant level to build relationships and facilitate organisation Academic and professional qualifications required: Grade 4/Grade C and above in GCSE English and Mathematics Professional administrative/secretarial qualification preferred, but not essential Required knowledge and level of experience: Demonstrable experience in an administrative or secretarial role, preferably in the same sector Skills set and core competencies required for role: Excellent communication skills, both written and oral, and experience communicating with global audiences preferred Professional and possessing good manners, able to interact with significant internal and external stakeholders Interest in learning new concepts, business areas, and skills Highly organised with strong multi-tasking and time management skills Excellent proficiency in Outlook, Word, Excel and PowerPoint Ability to prioritise among multiple individuals' demands Able to maintain confidentiality and act with discretion Confidence to follow up as required, obtaining information from multiple sources Personal qualities: Team-oriented Proactive, organised, efficient and reliable Trustworthy and discreet Positive and supportive Emotional maturityThe LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression and reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world's leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange.As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets.HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.
Apr 17, 2026
Full time
PA to the Chief Sustainability Officer & Head of Physical Markets page is loaded PA to the Chief Sustainability Officer & Head of Physical Marketslocations: UK-Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: R003788PA to the Chief Sustainability Officer & Head of Physical Markets Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: F - Officer Reporting Line: (UK Division) Sustainability and Physical Markets Location: UK-London Worker Type: PermanentThe London Metal Exchange is the world centre for industrial metals trading. Most of the world's non-ferrous metals business is conducted on the LME and the metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices.The Sustainability and Physical Markets team ("SPM") is responsible for the strategy, delivery, and operation of the LME's physical market and sustainability activity. This incorporates (i) the strategic development of all areas of the LME's physical ecosystem including future commercialisation, sustainability, overall management of physical market relationships including producers of LME-listed brands, (ii) the operation of the LME's physical network including LME warehousing, operation of the LME approved brands list, and LME responsible sourcing, and (iii) the operation of the systems that support and deliver this work and management of all related regulatory requirements including operational resilience. The SPM team is split into three closely linked sub-divisions to manage these activities, responsible for development and strategic activities, operational activities, or systems management. This role works across all aspects of SPM, working closely with the Chief Sustainability Officer + Head of Physical Markets and the SPM Chief of Staff ("CoS") to ensure the team is working effectively, remains organised and acts as one overarching department. The role primarily supports the Chief Sustainability Officer + Head of Physical Markets and the SPM CoS but extended to other SPM management team members where possible for basic support such as meetings, travel and expenses. It will assist the SPM CoS with reporting and presentations where appropriate and other areas that support the SPM team in delivering its objectives. It will provide a key point of contact for external and internal stakeholders contacting the SPM team, as well as having the opportunity to provide input into a broad range of areas across SPM, helping shape the sustainability and physical market offering of the LME. Responsibilities: This role supports the daily operation of SPM. This includes: Day-to-day management of the diary of the Chief Sustainability Officer + Head of Physical Markets and SPM CoS, including scheduling internal and external meetings with people located all over the world, booking meeting rooms / refreshments etc Booking travel for Chief Sustainability Officer + Head of Physical Markets and the SPM CoS in line with company policy; possibly for other management team members too (albeit only one addition likely to undertake significant travel) Be first point of contact with the SPM team for external stakeholders - provide a friendly, helpful and efficient service to all Run SPM team meetings, including room booking, meeting agenda and chairing meetings Maintaining cleanliness and orderliness of the team's digital files and records on multiple internal databases Implementing processes to improve team coordination and efficiency Meeting preparation, including collating meeting materials, proofing documents, and performing limited background research as required Note-taking in a variety of meetings that is clear and succinct, following up on action items as appropriate Providing other LME teams with briefings covering the current status of SPM activity where needed Logging purchase orders, invoices, and contracts for project expenses in line with company policy Support on managing and tracking the SPM team budget Managing deadlines for the team Organising social events Providing assistance on a range of SPM initiatives as appropriate Working towards developing knowledge of broader SPM activities Liaising with other LME and HKEX teams - especially as the assistant level to build relationships and facilitate organisation Academic and professional qualifications required: Grade 4/Grade C and above in GCSE English and Mathematics Professional administrative/secretarial qualification preferred, but not essential Required knowledge and level of experience: Demonstrable experience in an administrative or secretarial role, preferably in the same sector Skills set and core competencies required for role: Excellent communication skills, both written and oral, and experience communicating with global audiences preferred Professional and possessing good manners, able to interact with significant internal and external stakeholders Interest in learning new concepts, business areas, and skills Highly organised with strong multi-tasking and time management skills Excellent proficiency in Outlook, Word, Excel and PowerPoint Ability to prioritise among multiple individuals' demands Able to maintain confidentiality and act with discretion Confidence to follow up as required, obtaining information from multiple sources Personal qualities: Team-oriented Proactive, organised, efficient and reliable Trustworthy and discreet Positive and supportive Emotional maturityThe LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression and reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world's leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange.As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets.HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.
About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role Provide an administrative support service to the operations manager and centre/home, to support the young people residing at Centre/home. What is the day-to-day of the role: Produce all types of work processing on behalf of the line manager and other staff and tracking responses. Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, referring them to the appropriate person without referral to the line manager where possible. Develop, maintain and monitor all office systems, including database and filing systems. Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit. Arrange and coordinate appointments for the service users, including booking health appointments and interpreters. Administer personnel procedures on behalf of the line manager/team. Support managers and support staff with client care issues, including transport for clients, taking and recording referrals. Required Skills and Qualification Officer administration experience Experience of drafting correspondence Experience of working with a social care environment Computer literacy Ability or organise and prioritise workload. Ability to take accurate notes and minutes. Commitment to equalities. Benefits No weekend working. 37 hours per week. Monday - Friday 08:30-17:00 APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Apr 16, 2026
Seasonal
About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role Provide an administrative support service to the operations manager and centre/home, to support the young people residing at Centre/home. What is the day-to-day of the role: Produce all types of work processing on behalf of the line manager and other staff and tracking responses. Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, referring them to the appropriate person without referral to the line manager where possible. Develop, maintain and monitor all office systems, including database and filing systems. Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit. Arrange and coordinate appointments for the service users, including booking health appointments and interpreters. Administer personnel procedures on behalf of the line manager/team. Support managers and support staff with client care issues, including transport for clients, taking and recording referrals. Required Skills and Qualification Officer administration experience Experience of drafting correspondence Experience of working with a social care environment Computer literacy Ability or organise and prioritise workload. Ability to take accurate notes and minutes. Commitment to equalities. Benefits No weekend working. 37 hours per week. Monday - Friday 08:30-17:00 APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
We are seeking a proactive and organised Business Support Officer to join a Housing Service within a South London Local Authority. This is a key front-facing role, providing reception cover and essential administrative support to Housing Advisors. This position is fully office-based and plays an important role in ensuring a smooth and professional service for residents. Key Responsibilities: Provide reception cover, including meeting, greeting, and signing in clients on arrival Act as the first point of contact, delivering a professional and welcoming service Provide administrative support to Housing Advisors Maintain accurate records and ensure documentation is up to date Support the day-to-day running of the office About You: Strong organisational and administrative skills Excellent communication and customer service skills Ability to work effectively in a busy, front-facing environment Confident using IT systems and handling sensitive information Professional, approachable, and reliable How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 16, 2026
Contractor
We are seeking a proactive and organised Business Support Officer to join a Housing Service within a South London Local Authority. This is a key front-facing role, providing reception cover and essential administrative support to Housing Advisors. This position is fully office-based and plays an important role in ensuring a smooth and professional service for residents. Key Responsibilities: Provide reception cover, including meeting, greeting, and signing in clients on arrival Act as the first point of contact, delivering a professional and welcoming service Provide administrative support to Housing Advisors Maintain accurate records and ensure documentation is up to date Support the day-to-day running of the office About You: Strong organisational and administrative skills Excellent communication and customer service skills Ability to work effectively in a busy, front-facing environment Confident using IT systems and handling sensitive information Professional, approachable, and reliable How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.
Apr 16, 2026
Contractor
PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.
PA to the Chief Sustainability Officer & Head of Physical Markets page is loaded PA to the Chief Sustainability Officer & Head of Physical Marketslocations: UK-Londontime type: Full timeposted on: Posted Todayjob requisition id: R003788PA to the Chief Sustainability Officer & Head of Physical Markets Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: F - Officer Reporting Line: (UK Division) Sustainability and Physical Markets Location: UK-London Worker Type: PermanentThe London Metal Exchange is the world centre for industrial metals trading. Most of the world's non-ferrous metals business is conducted on the LME and the metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices.The Sustainability and Physical Markets team ("SPM") is responsible for the strategy, delivery, and operation of the LME's physical market and sustainability activity. This incorporates (i) the strategic development of all areas of the LME's physical ecosystem including future commercialisation, sustainability, overall management of physical market relationships including producers of LME-listed brands, (ii) the operation of the LME's physical network including LME warehousing, operation of the LME approved brands list, and LME responsible sourcing, and (iii) the operation of the systems that support and deliver this work and management of all related regulatory requirements including operational resilience. The SPM team is split into three closely linked sub-divisions to manage these activities, responsible for development and strategic activities, operational activities, or systems management. This role works across all aspects of SPM, working closely with the Chief Sustainability Officer + Head of Physical Markets and the SPM Chief of Staff ("CoS") to ensure the team is working effectively, remains organised and acts as one overarching department. The role primarily supports the Chief Sustainability Officer + Head of Physical Markets and the SPM CoS but extended to other SPM management team members where possible for basic support such as meetings, travel and expenses. It will assist the SPM CoS with reporting and presentations where appropriate and other areas that support the SPM team in delivering its objectives. It will provide a key point of contact for external and internal stakeholders contacting the SPM team, as well as having the opportunity to provide input into a broad range of areas across SPM, helping shape the sustainability and physical market offering of the LME. Responsibilities: This role supports the daily operation of SPM. This includes: Day-to-day management of the diary of the Chief Sustainability Officer + Head of Physical Markets and SPM CoS, including scheduling internal and external meetings with people located all over the world, booking meeting rooms / refreshments etc Booking travel for Chief Sustainability Officer + Head of Physical Markets and the SPM CoS in line with company policy; possibly for other management team members too (albeit only one addition likely to undertake significant travel) Be first point of contact with the SPM team for external stakeholders - provide a friendly, helpful and efficient service to all Run SPM team meetings, including room booking, meeting agenda and chairing meetings Maintaining cleanliness and orderliness of the team's digital files and records on multiple internal databases Implementing processes to improve team coordination and efficiency Meeting preparation, including collating meeting materials, proofing documents, and performing limited background research as required Note-taking in a variety of meetings that is clear and succinct, following up on action items as appropriate Providing other LME teams with briefings covering the current status of SPM activity where needed Logging purchase orders, invoices, and contracts for project expenses in line with company policy Support on managing and tracking the SPM team budget Managing deadlines for the team Organising social events Providing assistance on a range of SPM initiatives as appropriate Working towards developing knowledge of broader SPM activities Liaising with other LME and HKEX teams - especially as the assistant level to build relationships and facilitate organisation Academic and professional qualifications required: Grade 4/Grade C and above in GCSE English and Mathematics Professional administrative/secretarial qualification preferred, but not essential Required knowledge and level of experience: Demonstrable experience in an administrative or secretarial role, preferably in the same sector Skills set and core competencies required for role: Excellent communication skills, both written and oral, and experience communicating with global audiences preferred Professional and possessing good manners, able to interact with significant internal and external stakeholders Interest in learning new concepts, business areas, and skills Highly organised with strong multi-tasking and time management skills Excellent proficiency in Outlook, Word, Excel and PowerPoint Ability to prioritise among multiple individuals' demands Able to maintain confidentiality and act with discretion Confidence to follow up as required, obtaining information from multiple sources Personal qualities: Team-oriented Proactive, organised, efficient and reliable Trustworthy and discreet Positive and supportive Emotional maturityThe LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression and reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world's leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange.As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets.HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.
Apr 15, 2026
Full time
PA to the Chief Sustainability Officer & Head of Physical Markets page is loaded PA to the Chief Sustainability Officer & Head of Physical Marketslocations: UK-Londontime type: Full timeposted on: Posted Todayjob requisition id: R003788PA to the Chief Sustainability Officer & Head of Physical Markets Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: F - Officer Reporting Line: (UK Division) Sustainability and Physical Markets Location: UK-London Worker Type: PermanentThe London Metal Exchange is the world centre for industrial metals trading. Most of the world's non-ferrous metals business is conducted on the LME and the metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices.The Sustainability and Physical Markets team ("SPM") is responsible for the strategy, delivery, and operation of the LME's physical market and sustainability activity. This incorporates (i) the strategic development of all areas of the LME's physical ecosystem including future commercialisation, sustainability, overall management of physical market relationships including producers of LME-listed brands, (ii) the operation of the LME's physical network including LME warehousing, operation of the LME approved brands list, and LME responsible sourcing, and (iii) the operation of the systems that support and deliver this work and management of all related regulatory requirements including operational resilience. The SPM team is split into three closely linked sub-divisions to manage these activities, responsible for development and strategic activities, operational activities, or systems management. This role works across all aspects of SPM, working closely with the Chief Sustainability Officer + Head of Physical Markets and the SPM Chief of Staff ("CoS") to ensure the team is working effectively, remains organised and acts as one overarching department. The role primarily supports the Chief Sustainability Officer + Head of Physical Markets and the SPM CoS but extended to other SPM management team members where possible for basic support such as meetings, travel and expenses. It will assist the SPM CoS with reporting and presentations where appropriate and other areas that support the SPM team in delivering its objectives. It will provide a key point of contact for external and internal stakeholders contacting the SPM team, as well as having the opportunity to provide input into a broad range of areas across SPM, helping shape the sustainability and physical market offering of the LME. Responsibilities: This role supports the daily operation of SPM. This includes: Day-to-day management of the diary of the Chief Sustainability Officer + Head of Physical Markets and SPM CoS, including scheduling internal and external meetings with people located all over the world, booking meeting rooms / refreshments etc Booking travel for Chief Sustainability Officer + Head of Physical Markets and the SPM CoS in line with company policy; possibly for other management team members too (albeit only one addition likely to undertake significant travel) Be first point of contact with the SPM team for external stakeholders - provide a friendly, helpful and efficient service to all Run SPM team meetings, including room booking, meeting agenda and chairing meetings Maintaining cleanliness and orderliness of the team's digital files and records on multiple internal databases Implementing processes to improve team coordination and efficiency Meeting preparation, including collating meeting materials, proofing documents, and performing limited background research as required Note-taking in a variety of meetings that is clear and succinct, following up on action items as appropriate Providing other LME teams with briefings covering the current status of SPM activity where needed Logging purchase orders, invoices, and contracts for project expenses in line with company policy Support on managing and tracking the SPM team budget Managing deadlines for the team Organising social events Providing assistance on a range of SPM initiatives as appropriate Working towards developing knowledge of broader SPM activities Liaising with other LME and HKEX teams - especially as the assistant level to build relationships and facilitate organisation Academic and professional qualifications required: Grade 4/Grade C and above in GCSE English and Mathematics Professional administrative/secretarial qualification preferred, but not essential Required knowledge and level of experience: Demonstrable experience in an administrative or secretarial role, preferably in the same sector Skills set and core competencies required for role: Excellent communication skills, both written and oral, and experience communicating with global audiences preferred Professional and possessing good manners, able to interact with significant internal and external stakeholders Interest in learning new concepts, business areas, and skills Highly organised with strong multi-tasking and time management skills Excellent proficiency in Outlook, Word, Excel and PowerPoint Ability to prioritise among multiple individuals' demands Able to maintain confidentiality and act with discretion Confidence to follow up as required, obtaining information from multiple sources Personal qualities: Team-oriented Proactive, organised, efficient and reliable Trustworthy and discreet Positive and supportive Emotional maturityThe LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression and reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world's leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange.As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets.HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.
Job Purpose Housing Solutions Reviews Officer To conduct robust and timely reviews of decisions made under Lambeth Council's Allocations Policy and in pursuit of the Council's statutory duties to the homeless. Responsibilities Housing Solutions Reviews Officer To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a Council's decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions Housing Solutions Reviews Officer To ensure that statutory decisions are able to withstand, political, media and legal scrutiny. Housing Solutions Reviews Officer To provide effective, professional Review and Appeal service on behalf of the Housing Service. Housing Solutions Reviews Officer To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent the Council in Court as and when required. To manage and control the use of costly temporary accommodation during the review and Court appeal process. To ensure that all work is carried out in accordance with the current relevant legislation, and any central government or Lambeth policies, procedures and performance measures. To contribute to the work of the Unit and report to the Review Manager. Perform administrative tasks for the Review Team. Liaise with the Legal Department to prevent any Judicial Review threats. To communicate effectively with staff within the team and the Unit in connection with review and appeal cases. To write and issue statutory review decisions for the Council and external bodies To provide an effective, efficient and professional reviews and appeals service to service users and their representatives. To have specialist knowledge of the Equality Act Care Act, Mental Health Acts, Immigration Acts, Children Act, Welfare Reform Act and the Housing Act /Homelessness Reduction Act. To provide the Review Team Manager with feedback from the Review and Appeals process in order to improve the quality of casework decisions and reduce the number of reviews and appeals. To work co-operatively and professionally with other Lambeth staff and any external agencies, voluntary bodies, statutory agencies and other organisations who have an input into the work of the Review Team. To comply with all relevant statutory requirements, Government Guidance and Codes of Conduct, Lamebth policies and procedures, professional and performance standards and good housing and homelessness practice. To assist and review in developing a full range of information and publicity for all clients as well as internal procedures and other stakeholders To deputise for Review Manager as and when necessary. To provide quality assurance and control to improve service delivery where customers have received unlawful decisions To protect the Councils reputation and other Councils in terms of legal costs and other publicity when conducting reviews. To attend case conferences relating homelessness reviews and vulnerable high risk customers To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken, and keep other records necessary to provide an adequate management information data base To understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. The officer is required to abide by the council's information governance policies. To develop effective working relationships with colleagues within Lambeth, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensure effective referrals. To deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council's complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder is responsible. This position is complex with the potholder being required to liaise with customers, statutory organisation, advocates, solicitors and third sector providers to arrive at a sustainable housing solution for customers with complex and multiple needs for example mental health combined with drug and or alcohol addiction. Any other duties appropriate to the post and grade.
Apr 15, 2026
Contractor
Job Purpose Housing Solutions Reviews Officer To conduct robust and timely reviews of decisions made under Lambeth Council's Allocations Policy and in pursuit of the Council's statutory duties to the homeless. Responsibilities Housing Solutions Reviews Officer To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a Council's decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions Housing Solutions Reviews Officer To ensure that statutory decisions are able to withstand, political, media and legal scrutiny. Housing Solutions Reviews Officer To provide effective, professional Review and Appeal service on behalf of the Housing Service. Housing Solutions Reviews Officer To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent the Council in Court as and when required. To manage and control the use of costly temporary accommodation during the review and Court appeal process. To ensure that all work is carried out in accordance with the current relevant legislation, and any central government or Lambeth policies, procedures and performance measures. To contribute to the work of the Unit and report to the Review Manager. Perform administrative tasks for the Review Team. Liaise with the Legal Department to prevent any Judicial Review threats. To communicate effectively with staff within the team and the Unit in connection with review and appeal cases. To write and issue statutory review decisions for the Council and external bodies To provide an effective, efficient and professional reviews and appeals service to service users and their representatives. To have specialist knowledge of the Equality Act Care Act, Mental Health Acts, Immigration Acts, Children Act, Welfare Reform Act and the Housing Act /Homelessness Reduction Act. To provide the Review Team Manager with feedback from the Review and Appeals process in order to improve the quality of casework decisions and reduce the number of reviews and appeals. To work co-operatively and professionally with other Lambeth staff and any external agencies, voluntary bodies, statutory agencies and other organisations who have an input into the work of the Review Team. To comply with all relevant statutory requirements, Government Guidance and Codes of Conduct, Lamebth policies and procedures, professional and performance standards and good housing and homelessness practice. To assist and review in developing a full range of information and publicity for all clients as well as internal procedures and other stakeholders To deputise for Review Manager as and when necessary. To provide quality assurance and control to improve service delivery where customers have received unlawful decisions To protect the Councils reputation and other Councils in terms of legal costs and other publicity when conducting reviews. To attend case conferences relating homelessness reviews and vulnerable high risk customers To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken, and keep other records necessary to provide an adequate management information data base To understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. The officer is required to abide by the council's information governance policies. To develop effective working relationships with colleagues within Lambeth, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensure effective referrals. To deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council's complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder is responsible. This position is complex with the potholder being required to liaise with customers, statutory organisation, advocates, solicitors and third sector providers to arrive at a sustainable housing solution for customers with complex and multiple needs for example mental health combined with drug and or alcohol addiction. Any other duties appropriate to the post and grade.
About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role Provide an administrative support service to the operations manager and centre/home, to support the young people residing at Centre/home. What is the day-to-day of the role: Produce all types of work processing on behalf of the line manager and other staff and tracking responses. Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, referring them to the appropriate person without referral to the line manager where possible. Develop, maintain and monitor all office systems, including database and filing systems. Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit. Arrange and coordinate appointments for the service users, including booking health appointments and interpreters. Administer personnel procedures on behalf of the line manager/team. Support managers and support staff with client care issues, including transport for clients, taking and recording referrals. Required Skills and Qualification Officer administration experience Experience of drafting correspondence Experience of working with a social care environment Computer literacy Ability or organise and prioritise workload. Ability to take accurate notes and minutes. Commitment to equalities. Benefits No weekend working. 37 hours per week. Monday - Friday 08:30-17:00 APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Apr 15, 2026
Seasonal
About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role Provide an administrative support service to the operations manager and centre/home, to support the young people residing at Centre/home. What is the day-to-day of the role: Produce all types of work processing on behalf of the line manager and other staff and tracking responses. Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, referring them to the appropriate person without referral to the line manager where possible. Develop, maintain and monitor all office systems, including database and filing systems. Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit. Arrange and coordinate appointments for the service users, including booking health appointments and interpreters. Administer personnel procedures on behalf of the line manager/team. Support managers and support staff with client care issues, including transport for clients, taking and recording referrals. Required Skills and Qualification Officer administration experience Experience of drafting correspondence Experience of working with a social care environment Computer literacy Ability or organise and prioritise workload. Ability to take accurate notes and minutes. Commitment to equalities. Benefits No weekend working. 37 hours per week. Monday - Friday 08:30-17:00 APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Job Title: Repairs Planner Location: Newham Term: Temp 3 months initially with the possibility of extension Rate: 18.92 hour Are you a dynamic individual with a passion for organisation and a knack for scheduling? Our client is seeking a Repairs Planner to support their Electrical Appliance Inspection and Testing Programme in Newham, Greater London. This temporary role offers the perfect opportunity to make a difference in the community while working from an office conveniently located just 5 minutes from Abbey Road train station! What You'll Do: As a Repairs Planner, you will be the backbone of our inspection programme, ensuring everything runs smoothly. Your key responsibilities will include: Scheduling & Coordination: - Manage inspection and testing appointments for electricians and teams. - Liaise with residents and housing officers to ensure property access. Administrative Support: - Maintain accurate inspection records and documentation. - Update housing management systems with job statuses and results. Compliance & Record Management: - Keep compliance records up to date and accessible for audits. - Support the preparation of compliance reports. Resident Communication: - Respond to inquiries regarding inspection visits and provide clear communication to residents. What We're Looking For: Essential Experience: - 3 years in social housing repairs, maintenance, or compliance. - Proficient in scheduling and using housing management systems (e.g., Service Connect, Northgate). Key Skills: - Strong organisational skills and attention to detail. - Excellent communication abilities for resident interactions. Why Join Us? Competitive salary of 18.92 per hour . Enjoy the flexibility of 1 day a week working from home . Be part of a supportive team focused on enhancing electrical safety across residential properties. If you're ready to take on a rewarding role and make a positive impact, apply now! We can't wait to welcome you aboard! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 15, 2026
Seasonal
Job Title: Repairs Planner Location: Newham Term: Temp 3 months initially with the possibility of extension Rate: 18.92 hour Are you a dynamic individual with a passion for organisation and a knack for scheduling? Our client is seeking a Repairs Planner to support their Electrical Appliance Inspection and Testing Programme in Newham, Greater London. This temporary role offers the perfect opportunity to make a difference in the community while working from an office conveniently located just 5 minutes from Abbey Road train station! What You'll Do: As a Repairs Planner, you will be the backbone of our inspection programme, ensuring everything runs smoothly. Your key responsibilities will include: Scheduling & Coordination: - Manage inspection and testing appointments for electricians and teams. - Liaise with residents and housing officers to ensure property access. Administrative Support: - Maintain accurate inspection records and documentation. - Update housing management systems with job statuses and results. Compliance & Record Management: - Keep compliance records up to date and accessible for audits. - Support the preparation of compliance reports. Resident Communication: - Respond to inquiries regarding inspection visits and provide clear communication to residents. What We're Looking For: Essential Experience: - 3 years in social housing repairs, maintenance, or compliance. - Proficient in scheduling and using housing management systems (e.g., Service Connect, Northgate). Key Skills: - Strong organisational skills and attention to detail. - Excellent communication abilities for resident interactions. Why Join Us? Competitive salary of 18.92 per hour . Enjoy the flexibility of 1 day a week working from home . Be part of a supportive team focused on enhancing electrical safety across residential properties. If you're ready to take on a rewarding role and make a positive impact, apply now! We can't wait to welcome you aboard! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 08, 2025
Contractor
We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Are you passionate about providing direct support to residents and preventing homelessness? Do you have a deep understanding of the welfare benefits system? Connect2Hackney, the internal talent team for the London Borough of Hackney, are recruiting for Hackney's vital Here To Help service for a dedicated and empathetic Benefits and Housing Needs Officer . This is a crucial role where you will be the first point of contact for residents struggling with their housing costs. You will take a holistic and hands-on approach, using your expertise to provide immediate financial relief while empowering residents to achieve long-term financial stability. You will manage a varied caseload, where every day brings a new challenge and a new opportunity to make a tangible difference in someone's life. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours. Triaging and Administration: Reviewing and triaging incoming applications daily, assigning them to the correct officer or work tray. Managing the shared team inbox and responding to resident queries, especially those relating to supermarket vouchers. Processing payments for cash support schemes using BACS transfers. Maintaining accurate and secure records on systems including Academy and Jigsaw. Collaboration and Support: Liaising with landlords, with resident consent, to prevent evictions. Working closely with colleagues across Here To Help and other services to ensure joined-up support for residents with complex needs. Writing clear, empathetic, and tailored decision letters that explain the support being offered. About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight . Proven experience in an administrative or support role, preferably within a welfare or social care environment. Experience handling sensitive and confidential information with care and integrity. Skills and Abilities: Excellent written and verbal communication skills, with the ability to show sensitivity and empathy when dealing with people in challenging situations. The ability to remain calm and focused under pressure. Strong organisational skills with a keen attention to detail and the ability to manage multiple priorities efficiently. A collaborative, team-player attitude and a flexible approach to changing priorities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Oct 07, 2025
Seasonal
Are you passionate about providing direct support to residents and preventing homelessness? Do you have a deep understanding of the welfare benefits system? Connect2Hackney, the internal talent team for the London Borough of Hackney, are recruiting for Hackney's vital Here To Help service for a dedicated and empathetic Benefits and Housing Needs Officer . This is a crucial role where you will be the first point of contact for residents struggling with their housing costs. You will take a holistic and hands-on approach, using your expertise to provide immediate financial relief while empowering residents to achieve long-term financial stability. You will manage a varied caseload, where every day brings a new challenge and a new opportunity to make a tangible difference in someone's life. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours. Triaging and Administration: Reviewing and triaging incoming applications daily, assigning them to the correct officer or work tray. Managing the shared team inbox and responding to resident queries, especially those relating to supermarket vouchers. Processing payments for cash support schemes using BACS transfers. Maintaining accurate and secure records on systems including Academy and Jigsaw. Collaboration and Support: Liaising with landlords, with resident consent, to prevent evictions. Working closely with colleagues across Here To Help and other services to ensure joined-up support for residents with complex needs. Writing clear, empathetic, and tailored decision letters that explain the support being offered. About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight . Proven experience in an administrative or support role, preferably within a welfare or social care environment. Experience handling sensitive and confidential information with care and integrity. Skills and Abilities: Excellent written and verbal communication skills, with the ability to show sensitivity and empathy when dealing with people in challenging situations. The ability to remain calm and focused under pressure. Strong organisational skills with a keen attention to detail and the ability to manage multiple priorities efficiently. A collaborative, team-player attitude and a flexible approach to changing priorities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Community Development Worker We are looking for a Community Development Worker to join the team, supporting the Edgbaston Neighbourhood Network Scheme. Position: Community Development Worker (Edgbaston Neighbourhood Network Scheme) Location: Edgbaston/hybrid (this role is based in the community) Hours: 1 x Full time (37hrs p/w). Job share would be considered Salary: £27,250 Contract: Permanent Closing Date: 5th October 2025 Interview Date: W/C 13th or 20th October The Role Neighbourhood Network Schemes (NNS) are responsible for building community capacity and developing a clear view of the existing community infrastructure and then building connections between assets, statutory organisations and local people. Edgbaston is one of 10 designated Localities in Birmingham. The purpose of NNS is to ensure that citizens over 50 and adults with additional needs can access community support, improving their wellbeing and quality of life. This is achieved through identifying, supporting and developing the community offer provided by individuals, groups, organisations, services and places in the constituency (we often refer to these collectively as assets ). Having moved on from the initial phase which was to map the area and build relationships this is now a role that is more about maintaining those relationships and increasing the capacity of these assets. However, there will always be a need to promote the NNS to new audiences and ensure knowledge of the area remains current so the role will continue to include developing networks and stakeholder engagement. Key duties and responsibilities include: Stakeholder Engagement Community Development Training and Promotion Administrative Duties About You We are looking for someone with excellent interpersonal skills and empathy with a range of client groups. You will have: A minimum of 2 years working in an engagement or community development role with diverse community settings with statutory and third sector organisations Recent experience of working with community/grassroots organisations An understanding of information sharing, consent and confidentiality issues and risks Experience and understanding of the importance of equalities, diversity and inclusion An understanding of the lived experience of individuals from Black, Asian and Minority Ethnic backgrounds, LGBTQIA+ communities and those living with disability/additional needs About the Organisation A leading provider of services to the health and social care sector, where the aim is to reduce inequalities in learning, employment and health. As an employer, the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking. You may also have experience in areas such as Community Development, Community Engagement, Community Development Officer, Community Engagement Officer, Community Development Worker, Community Engagement Worker, Community Support, Community Partnerships. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Oct 06, 2025
Full time
Community Development Worker We are looking for a Community Development Worker to join the team, supporting the Edgbaston Neighbourhood Network Scheme. Position: Community Development Worker (Edgbaston Neighbourhood Network Scheme) Location: Edgbaston/hybrid (this role is based in the community) Hours: 1 x Full time (37hrs p/w). Job share would be considered Salary: £27,250 Contract: Permanent Closing Date: 5th October 2025 Interview Date: W/C 13th or 20th October The Role Neighbourhood Network Schemes (NNS) are responsible for building community capacity and developing a clear view of the existing community infrastructure and then building connections between assets, statutory organisations and local people. Edgbaston is one of 10 designated Localities in Birmingham. The purpose of NNS is to ensure that citizens over 50 and adults with additional needs can access community support, improving their wellbeing and quality of life. This is achieved through identifying, supporting and developing the community offer provided by individuals, groups, organisations, services and places in the constituency (we often refer to these collectively as assets ). Having moved on from the initial phase which was to map the area and build relationships this is now a role that is more about maintaining those relationships and increasing the capacity of these assets. However, there will always be a need to promote the NNS to new audiences and ensure knowledge of the area remains current so the role will continue to include developing networks and stakeholder engagement. Key duties and responsibilities include: Stakeholder Engagement Community Development Training and Promotion Administrative Duties About You We are looking for someone with excellent interpersonal skills and empathy with a range of client groups. You will have: A minimum of 2 years working in an engagement or community development role with diverse community settings with statutory and third sector organisations Recent experience of working with community/grassroots organisations An understanding of information sharing, consent and confidentiality issues and risks Experience and understanding of the importance of equalities, diversity and inclusion An understanding of the lived experience of individuals from Black, Asian and Minority Ethnic backgrounds, LGBTQIA+ communities and those living with disability/additional needs About the Organisation A leading provider of services to the health and social care sector, where the aim is to reduce inequalities in learning, employment and health. As an employer, the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking. You may also have experience in areas such as Community Development, Community Engagement, Community Development Officer, Community Engagement Officer, Community Development Worker, Community Engagement Worker, Community Support, Community Partnerships. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Local Authority Benefits and Housing Needs Officer, North London Pay rate £220 per day Contract role, Local Authority Housing and Benefits We are recruiting for an experienced Benefits and Housing Needs Officer, in for a Local Authority in North London. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight. Proven experience in an administrative or support role, preferably within a welfare or social care environment. You will need to have experience in a similar level role in a Local Authority. Work with Vitalis to Discover Exciting Opportunities in Qualified Social Work, Housing and SEND At Vitalis, we're here to make your career journey seamless and rewarding. Here's how we support you every step of the way: Dedicated Consultant - Gain access to a specialist consultant who knows the market inside-out, has connections to roles across the UK, and is ready to provide tailored career advice and job search support. Hassle-Free Registration - Our easy only new registration process gets you started quickly and effortlessly. Exclusive Incentives - Enjoy referral schemes, bonuses, and other exciting perks.Compliance Simplified - Leave the paperwork to us! We handle ongoing compliance, so you can focus on your career. Fast, Reliable Payroll - Get paid promptly and consistently without any worries. Whether you're a qualified social worker, or have an interest in housing or SEND roles, we have the opportunities you'll want to hear about.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO)• Best Interest Assessor (BIA)• Multi-Agency Safeguarding Hub (MASH)• Looked After Children (LAC)• Children's Social Work• Adult Social Work• Service Manager• Head of Service• Team Manager• Assistant Team Manager• A wide range of housing roles• Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
Oct 06, 2025
Full time
Local Authority Benefits and Housing Needs Officer, North London Pay rate £220 per day Contract role, Local Authority Housing and Benefits We are recruiting for an experienced Benefits and Housing Needs Officer, in for a Local Authority in North London. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight. Proven experience in an administrative or support role, preferably within a welfare or social care environment. You will need to have experience in a similar level role in a Local Authority. Work with Vitalis to Discover Exciting Opportunities in Qualified Social Work, Housing and SEND At Vitalis, we're here to make your career journey seamless and rewarding. Here's how we support you every step of the way: Dedicated Consultant - Gain access to a specialist consultant who knows the market inside-out, has connections to roles across the UK, and is ready to provide tailored career advice and job search support. Hassle-Free Registration - Our easy only new registration process gets you started quickly and effortlessly. Exclusive Incentives - Enjoy referral schemes, bonuses, and other exciting perks.Compliance Simplified - Leave the paperwork to us! We handle ongoing compliance, so you can focus on your career. Fast, Reliable Payroll - Get paid promptly and consistently without any worries. Whether you're a qualified social worker, or have an interest in housing or SEND roles, we have the opportunities you'll want to hear about.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO)• Best Interest Assessor (BIA)• Multi-Agency Safeguarding Hub (MASH)• Looked After Children (LAC)• Children's Social Work• Adult Social Work• Service Manager• Head of Service• Team Manager• Assistant Team Manager• A wide range of housing roles• Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
