Referrals Manager - Supported Living

Job Title: Referrals Manager / Business Development Manager (Supported Living)

Location: Head Office - Blackburn (with travel required)
Salary: 45,000 - 50,000 per annum + mileage allowance
Contract Type: Full-time, Permanent

About the Role

We are seeking a proactive and relationship-driven Referrals Manager / Business Development Manager to lead and grow our supported living referrals pipeline. This role is central to building strong partnerships with Local Authorities and the Integrated Care Board (ICB), ensuring a consistent flow of high-quality referrals and supporting the organisation's growth strategy.

The successful candidate will play a key role in developing new business opportunities, maintaining existing partnerships, and promoting our supported living services across the region.

Key Responsibilities

• Develop and maintain strong working relationships with Local Authorities, Integrated Care Boards (ICBs), and other key stakeholders
• Act as the main point of contact for all referral enquiries, managing the process from initial contact through to placement
• Identify and secure new business opportunities to expand supported living services
• Attend and represent the organisation at networking events, provider forums, and stakeholder meetings
• Monitor referral trends, market activity, and competitor services to inform business strategy
• Work closely with operations and service managers to ensure suitable placements and high occupancy levels
• Prepare and deliver presentations, proposals, and service information to external partners
• Maintain accurate records of referrals, outcomes, and business development activity
• Contribute to marketing strategies and promotional materials

Essential Requirements

• Proven experience in a referrals, placements, or business development role within health and social care (ideally supported living)
• Strong understanding of Local Authority and ICB commissioning processes
• Excellent communication, negotiation, and relationship-building skills
• Ability to work independently and manage a varied workload
• Commercial awareness with a proactive approach to identifying growth opportunities
• Full UK driving licence and willingness to travel regularly

Desirable

• Existing relationships with Local Authorities and ICBs
• Knowledge of supported living, learning disabilities, mental health, or complex care services
• Experience using CRM systems or referral management systems

What We Offer

• Competitive salary of 45,000 - 50,000
• Mileage allowance paid per mile for business travel
• Opportunity to play a key role in organisational growth
• Supportive and collaborative working environment
• Ongoing professional development opportunities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.