OPERATIONS EXECUTIVE Are you a confident and capable worker who thrives in a fast-paced, high-performing team? We are looking for an Operations Executive to join an executive search firm on a permanent basis. OPERATIONS EXECUTIVE ROLE: Supporting the Private Search team with their duties using initiative and proactivity Putting together presentation packs with a clear design in line with company specs Processing candidate applications and preparing documents with close attention to detail Assisting in arranging external meetings for projects, ensuring exceptional customer care and contributing to repeat business Assisting with customer contact, managing expectations and explaining how the organisation can support them Assisting in coordinating live projects, client meetings, interviews, and assessment centres, ensuring communication with all levels of people and cultures Recording and updating project and programme information on the in-house database, keeping line managers fully briefed Acting as a trusted point of contact for the team, managing enquiries and forwarding them to the relevant person promptly Building strong relationships within the team and collaborating to share knowledge and implement best practices Ensuring records adhere to current legislation and maintaining Data Protection and company processes Acting as custodian of business information, ensuring key details are shared and recorded on the in-house database for team access Ensuring records comply with legislation and maintaining Data Protection and professional standards Taking ownership of database activity reports, ensuring data is captured accurately and providing support to team members using the system OPERATIONS EXECUTIVE ESSENTIALS: Minimum 12 months in professional services Strong communication and presentation skills A mature and respectful approach to work Ability to learn and grow quickly A positive mindset and an ability to work well in a highly collaborative environment. Confidence working in a fast-paced environment Strong stakeholder management skills Good design or PowerPoint skills are highly desired OPERATIONS EXECUTIVE BENEFITS: Hybrid working Performance-based bonuses If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Apr 27, 2026
Full time
OPERATIONS EXECUTIVE Are you a confident and capable worker who thrives in a fast-paced, high-performing team? We are looking for an Operations Executive to join an executive search firm on a permanent basis. OPERATIONS EXECUTIVE ROLE: Supporting the Private Search team with their duties using initiative and proactivity Putting together presentation packs with a clear design in line with company specs Processing candidate applications and preparing documents with close attention to detail Assisting in arranging external meetings for projects, ensuring exceptional customer care and contributing to repeat business Assisting with customer contact, managing expectations and explaining how the organisation can support them Assisting in coordinating live projects, client meetings, interviews, and assessment centres, ensuring communication with all levels of people and cultures Recording and updating project and programme information on the in-house database, keeping line managers fully briefed Acting as a trusted point of contact for the team, managing enquiries and forwarding them to the relevant person promptly Building strong relationships within the team and collaborating to share knowledge and implement best practices Ensuring records adhere to current legislation and maintaining Data Protection and company processes Acting as custodian of business information, ensuring key details are shared and recorded on the in-house database for team access Ensuring records comply with legislation and maintaining Data Protection and professional standards Taking ownership of database activity reports, ensuring data is captured accurately and providing support to team members using the system OPERATIONS EXECUTIVE ESSENTIALS: Minimum 12 months in professional services Strong communication and presentation skills A mature and respectful approach to work Ability to learn and grow quickly A positive mindset and an ability to work well in a highly collaborative environment. Confidence working in a fast-paced environment Strong stakeholder management skills Good design or PowerPoint skills are highly desired OPERATIONS EXECUTIVE BENEFITS: Hybrid working Performance-based bonuses If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Head of Marketing & Commercial Strategy Location: Sheffield Salary: Competitive + Bonus Industry: Market Intelligence / Data / Information Services Reference: HMCS-SHEFF-DB Our client, a well-established and globally recognised provider of market analysis, is seeking an experienced and commercially focused Head of Marketing & Commercial Strategy to support the next phase of business growth. They specialise in delivering trusted data, analysis, and forecasting used by organisations worldwide to inform strategic decision making, purchasing, and commercial planning. This is a senior leadership opportunity for a strategic yet hands on marketing professional who can align marketing, sales, and customer service functions to drive demand, strengthen brand presence, and enhance customer engagement. The successful candidate will play a key role within the senior management team, contributing to wider business strategy while leading and developing a high performing commercial function. Key Responsibilities Develop and implement a coordinated commercial strategy aligning marketing, sales, and customer service Generate demand and drive new business growth across international markets Strengthen brand positioning through targeted marketing initiatives Oversee marketing campaigns, communications, and digital activity including website strategy, SEO, GEO/AEO, content marketing, and lead generation Support subscription renewals through engagement strategies and value-driven communication Ensure a consistent and high-quality customer experience across all commercial touchpoints Analyse market trends and customer needs to identify growth opportunities Work closely with senior leadership to support wider business objectives Encourage collaboration across teams and departments Lead, manage, and develop the marketing function Key Skills & Experience Proven experience in a senior marketing or commercial leadership role Strong commercial awareness with the ability to translate strategy into results Experience managing and developing teams Track record in demand generation, brand development, and customer engagement Strong understanding of digital marketing including SEO, paid search, paid social, content, and emerging AI-driven search (GEO/AEO) Excellent communication and stakeholder management skills Highly organised with the ability to manage multiple priorities Collaborative approach with strong cross-functional working capability Experience within B2B services, data, publishing, research, or information services is advantageous but not essential. Package & Benefits Competitive salary Annual bonus scheme 25 days holiday + bank holidays Additional birthday day off Pension scheme Private health insurance Death in service benefit Employee assistance programme Hybrid working (up to 6 days per month from home) To Contact Direct Daniel Barnett Senior Executive Consultant (phone number removed) (url removed) At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data These can be viewed on our website.
Apr 27, 2026
Full time
Head of Marketing & Commercial Strategy Location: Sheffield Salary: Competitive + Bonus Industry: Market Intelligence / Data / Information Services Reference: HMCS-SHEFF-DB Our client, a well-established and globally recognised provider of market analysis, is seeking an experienced and commercially focused Head of Marketing & Commercial Strategy to support the next phase of business growth. They specialise in delivering trusted data, analysis, and forecasting used by organisations worldwide to inform strategic decision making, purchasing, and commercial planning. This is a senior leadership opportunity for a strategic yet hands on marketing professional who can align marketing, sales, and customer service functions to drive demand, strengthen brand presence, and enhance customer engagement. The successful candidate will play a key role within the senior management team, contributing to wider business strategy while leading and developing a high performing commercial function. Key Responsibilities Develop and implement a coordinated commercial strategy aligning marketing, sales, and customer service Generate demand and drive new business growth across international markets Strengthen brand positioning through targeted marketing initiatives Oversee marketing campaigns, communications, and digital activity including website strategy, SEO, GEO/AEO, content marketing, and lead generation Support subscription renewals through engagement strategies and value-driven communication Ensure a consistent and high-quality customer experience across all commercial touchpoints Analyse market trends and customer needs to identify growth opportunities Work closely with senior leadership to support wider business objectives Encourage collaboration across teams and departments Lead, manage, and develop the marketing function Key Skills & Experience Proven experience in a senior marketing or commercial leadership role Strong commercial awareness with the ability to translate strategy into results Experience managing and developing teams Track record in demand generation, brand development, and customer engagement Strong understanding of digital marketing including SEO, paid search, paid social, content, and emerging AI-driven search (GEO/AEO) Excellent communication and stakeholder management skills Highly organised with the ability to manage multiple priorities Collaborative approach with strong cross-functional working capability Experience within B2B services, data, publishing, research, or information services is advantageous but not essential. Package & Benefits Competitive salary Annual bonus scheme 25 days holiday + bank holidays Additional birthday day off Pension scheme Private health insurance Death in service benefit Employee assistance programme Hybrid working (up to 6 days per month from home) To Contact Direct Daniel Barnett Senior Executive Consultant (phone number removed) (url removed) At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in line with new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data These can be viewed on our website.
Project Executive - German Speaking Location: South London (Hybrid - 3 days office, 2 days home) Salary: £26,000 - £32,000 DOE + Benefits + Full Training + Career Progression Industry: International Packaging & Design Agency About Us Join a highly successful global packaging and design agency with over 30 years' experience creating impactful packaging for leading retail and FMCG brands. We are a fast-paced, collaborative and international creative agency, working with some of the world's best-known consumer brands to deliver high-quality packaging that performs at retail level. The Role We are looking for a German speaking Project Executive / Junior Project Coordinator to join our growing team in South London. This is an excellent entry-level / early career opportunity for a graduate or college leaver with a minimum of A level German ideally with some administration experience, looking to build a career in project management, account management, or client services within a creative agency environment using the German language . You will manage and support your own small accounts and projects, working closely with an Account Director who will provide full training and development. Key Responsibilities Support and manage client accounts and project administration Coordinate project tasks, timelines, and internal workflows Liaise with German-speaking clients and internal teams Track project milestones and ensure deadlines are met Maintain accurate project documentation and reporting Provide regular updates to the Account Director Support smooth delivery of packaging and retail design projects Ensure high levels of accuracy and attention to detail across all tasks About You Minimum A level German and English Strong organisational and analytical skills High attention to detail and accuracy Excellent communication skills Able to manage multiple tasks and priorities Interested in building a career in project management or account management Comfortable working in a fast-paced, structured environment Able to commute to South London / Purley We welcome candidates from backgrounds such as: Administration, office support, education, eLearning, compliance, customer service, translation/localisation, or other structured professional environments Why Join Us? Full training and career development provided Opportunity to grow into Project Manager or Account Manager roles Work with international FMCG and retail brands Hybrid working (3 days office / 2 days home) Friendly, supportive, and multicultural team environment Long-term career progression within a global agency Apply Now If you have a minimum of A level German and looking to start your career in project coordination, account management, or client services, we would love to hear from you.
Apr 27, 2026
Full time
Project Executive - German Speaking Location: South London (Hybrid - 3 days office, 2 days home) Salary: £26,000 - £32,000 DOE + Benefits + Full Training + Career Progression Industry: International Packaging & Design Agency About Us Join a highly successful global packaging and design agency with over 30 years' experience creating impactful packaging for leading retail and FMCG brands. We are a fast-paced, collaborative and international creative agency, working with some of the world's best-known consumer brands to deliver high-quality packaging that performs at retail level. The Role We are looking for a German speaking Project Executive / Junior Project Coordinator to join our growing team in South London. This is an excellent entry-level / early career opportunity for a graduate or college leaver with a minimum of A level German ideally with some administration experience, looking to build a career in project management, account management, or client services within a creative agency environment using the German language . You will manage and support your own small accounts and projects, working closely with an Account Director who will provide full training and development. Key Responsibilities Support and manage client accounts and project administration Coordinate project tasks, timelines, and internal workflows Liaise with German-speaking clients and internal teams Track project milestones and ensure deadlines are met Maintain accurate project documentation and reporting Provide regular updates to the Account Director Support smooth delivery of packaging and retail design projects Ensure high levels of accuracy and attention to detail across all tasks About You Minimum A level German and English Strong organisational and analytical skills High attention to detail and accuracy Excellent communication skills Able to manage multiple tasks and priorities Interested in building a career in project management or account management Comfortable working in a fast-paced, structured environment Able to commute to South London / Purley We welcome candidates from backgrounds such as: Administration, office support, education, eLearning, compliance, customer service, translation/localisation, or other structured professional environments Why Join Us? Full training and career development provided Opportunity to grow into Project Manager or Account Manager roles Work with international FMCG and retail brands Hybrid working (3 days office / 2 days home) Friendly, supportive, and multicultural team environment Long-term career progression within a global agency Apply Now If you have a minimum of A level German and looking to start your career in project coordination, account management, or client services, we would love to hear from you.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 27, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Apr 27, 2026
Full time
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 27, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Sales Executive 28k + Bonus Job Type: Full-time, 37.5 hours per week Salary: 28K + commission & travel expenses Location: Local to Eastbourne with travel across the south coast, Car Driver with own vehicle essential About the Role We are looking for an enthusiastic and driven Sales Executive to join our client's team. This is an exciting opportunity for someone who enjoys building relationships, exploring new business opportunities and promoting solutions to businesses across a wide range of sectors. What You'll Be Doing Collaborating with the wider sales team to convert inbound enquiries into new business opportunities Supporting local partnership initiatives to increase awareness and participation in available services Proactively contacting businesses across multiple sectors to introduce and promote service offerings Organising appointments, preparing proposals and guiding potential customers on suitable service options Carrying out market and industry research to identify and develop new business leads Attending relevant events to expand professional networks and represent the organisation Maintaining accurate records of all sales activity within the CRM system About You We're looking for someone who is: Confident, personable and able to engage with stakeholders at all levels A strong communicator, both verbally and in writing An active listener who can understand customer needs and propose suitable solutions Highly motivated, with a desire to grow your skills and build a successful sales career Organised, proactive and comfortable working both independently and as part of a team IT literate, with experience using CRM systems (desirable) Holder of a full driving licence and access to your own vehicle Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 27, 2026
Full time
Sales Executive 28k + Bonus Job Type: Full-time, 37.5 hours per week Salary: 28K + commission & travel expenses Location: Local to Eastbourne with travel across the south coast, Car Driver with own vehicle essential About the Role We are looking for an enthusiastic and driven Sales Executive to join our client's team. This is an exciting opportunity for someone who enjoys building relationships, exploring new business opportunities and promoting solutions to businesses across a wide range of sectors. What You'll Be Doing Collaborating with the wider sales team to convert inbound enquiries into new business opportunities Supporting local partnership initiatives to increase awareness and participation in available services Proactively contacting businesses across multiple sectors to introduce and promote service offerings Organising appointments, preparing proposals and guiding potential customers on suitable service options Carrying out market and industry research to identify and develop new business leads Attending relevant events to expand professional networks and represent the organisation Maintaining accurate records of all sales activity within the CRM system About You We're looking for someone who is: Confident, personable and able to engage with stakeholders at all levels A strong communicator, both verbally and in writing An active listener who can understand customer needs and propose suitable solutions Highly motivated, with a desire to grow your skills and build a successful sales career Organised, proactive and comfortable working both independently and as part of a team IT literate, with experience using CRM systems (desirable) Holder of a full driving licence and access to your own vehicle Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Legal PA £30,000 - £33,000 (Dependant On Experience) Manchester City Centre BCR/JN/32149a Bell Cornwall Recruitment are looking for an experienced, proactive Legal PA to support the Corporate team at a large, national firm in the Manchester office. This is a varied and fast-paced role, ideal for someone who enjoys responsibility and working closely with senior professionals. The Role: Provide high-level support to multiple lawyers Work closely with Team Leaders and Regional Executive Services Managers Manage complex diaries, meetings, travel and events (including overseas travel) Support business development activity, networking and client communications Handle client and matter administration, compliance processes and reporting Assist with billing, financial housekeeping and expense management Coordinate workflow, delegate to support teams and ensure deadlines are met Build strong relationships across the firm and with clients The Ideal Candidate: Previous experience working in a legal environment (corporate experience is desirable) Highly organised, methodical and confident managing competing priorities Strong written and verbal communication skills with excellent attention to detail Comfortable working independently while being an integral part of a team Confident, resilient and willing to take on new challenges Client-focused with a proactive, solutions-driven approach This is a brilliant opportunity for an experienced executive assistant to join a supportive, collaborative Law firm. INDLP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Apr 27, 2026
Full time
Legal PA £30,000 - £33,000 (Dependant On Experience) Manchester City Centre BCR/JN/32149a Bell Cornwall Recruitment are looking for an experienced, proactive Legal PA to support the Corporate team at a large, national firm in the Manchester office. This is a varied and fast-paced role, ideal for someone who enjoys responsibility and working closely with senior professionals. The Role: Provide high-level support to multiple lawyers Work closely with Team Leaders and Regional Executive Services Managers Manage complex diaries, meetings, travel and events (including overseas travel) Support business development activity, networking and client communications Handle client and matter administration, compliance processes and reporting Assist with billing, financial housekeeping and expense management Coordinate workflow, delegate to support teams and ensure deadlines are met Build strong relationships across the firm and with clients The Ideal Candidate: Previous experience working in a legal environment (corporate experience is desirable) Highly organised, methodical and confident managing competing priorities Strong written and verbal communication skills with excellent attention to detail Comfortable working independently while being an integral part of a team Confident, resilient and willing to take on new challenges Client-focused with a proactive, solutions-driven approach This is a brilliant opportunity for an experienced executive assistant to join a supportive, collaborative Law firm. INDLP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
Apr 27, 2026
Full time
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 27, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Customer Success Manager, Enterprise page is loaded Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: Our Customer Success Managers (CSMs) play a crucial role in building long-term, transformational partnerships with our strategic clients across the UK region, including key stakeholders within JLL's property management group. In this high-touch role, you will serve as the trusted advisor to senior stakeholders while leading end-to-end software implementations and serving as the primary point of contact for project delivery. You will drive value through deep product expertise, strategic business alignment, proactive relationship management, and hands-on implementation leadership.Key to these outcomes is your ability to develop deep, executive-level relationships with client stakeholders, understand their complex business objectives, and align our solutions to deliver measurable value through successful implementation and ongoing optimization. You will serve as strategic consultant, trusted advisor, and implementation project manager, orchestrating resources across our organization to ensure client success from implementation through long-term partnership. Roles and Responsibilities include: Customer Retention and Adoption Strategic Relationship Management: Build and nurture relationships at multiple levels within client organizations, from operational teams to senior leadership, establishing yourself as a trusted advisor throughout implementation and beyond. Multi-level Communication: Effectively communicate with diverse audiences - presenting project updates and business value to leadership while delivering practical training and technical guidance to implementation teams and end-users. End-user Engagement: Develop and implement targeted training programs, user workshops, and hands-on sessions that drive adoption and proficiency among day-to-day platform users during and post-implementation. Workflow Optimization & Testing: Design, test, and refine client workflows to ensure optimal system performance and user experience. Propose and implement workflow enhancements based on best practices and client-specific requirements. Data Analytics: Analyze and present comprehensive adoption metrics and implementation progress to stakeholders, translating data into actionable insights for different audience levels. Change Management Consulting: Partner with client stakeholders to develop effective change management strategies that drive user adoption and maximize value realization throughout the implementation process and beyond. Cross-functional Orchestration: Coordinate internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive implementation solutions and address evolving client needs. Expansion Planning: Partner with Sales to identify strategic expansion opportunities within your client base post-implementation. Client Advocacy: Facilitate direct feedback loops between strategic clients and internal product teams, ensuring implementation insights influence product development and service delivery. Implementation Leadership & Project Management: Lead software implementations as the primary point of contact, project manager, and delivery manager for enterprise clients Develop comprehensive project plans, timelines, and resource allocation strategies for complex implementations Coordinate cross-functional implementation teams and manage project deliverables, milestones, and stakeholder communications Test and propose optimized workflows, configurations, and integrations tailored to client business processes Conduct thorough system testing, user acceptance testing coordination, and go-live planning Manage implementation risks, issues, and change requests while maintaining project scope and timeline integrity The successful candidate will demonstrate: Executive Presence & Strategic Communication: Exceptional ability to engage confidently with senior leaders throughout implementation and partnership phases, translating technical progress and business outcomes into compelling narratives that resonate with C-suite stakeholders while effectively communicating with diverse audiences from operational teams to executives. Technical Proficiency & Process Design: Strong ability to develop deep product knowledge, perform system configurations, design and test business workflows, conduct comprehensive testing scenarios, and provide hands-on troubleshooting and optimization guidance during implementation and ongoing support phases. Relationship Mastery & Consultative Approach: Proven track record of building and maintaining deep, trust-based relationships with senior stakeholders and project teams throughout complex implementation cycles, with ability to ask insightful questions, identify underlying business needs, and craft tailored solutions that address complex organizational challenges. Implementation & Project Management Excellence: Proven track record of leading complex software implementations as primary point of contact and delivery manager, with strong experience in project planning, testing protocols, workflow optimization, and managing timelines across enterprise environments with multiple stakeholders. Change Management & Cross-functional Leadership: Experience driving technology adoption across large organizations with diverse stakeholders during implementation phases, while effectively coordinating internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive solutions. Regional Market Expertise & Cultural Adaptability: Excellence in adapting communication styles, project management approaches, and implementation methodologies to effectively engage with diverse cultural backgrounds across the UK region, with understanding of regional business practices and requirements (CRE Technology expertise preferred) . Location: Remote -London, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For
Apr 27, 2026
Full time
Customer Success Manager, Enterprise page is loaded Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: Our Customer Success Managers (CSMs) play a crucial role in building long-term, transformational partnerships with our strategic clients across the UK region, including key stakeholders within JLL's property management group. In this high-touch role, you will serve as the trusted advisor to senior stakeholders while leading end-to-end software implementations and serving as the primary point of contact for project delivery. You will drive value through deep product expertise, strategic business alignment, proactive relationship management, and hands-on implementation leadership.Key to these outcomes is your ability to develop deep, executive-level relationships with client stakeholders, understand their complex business objectives, and align our solutions to deliver measurable value through successful implementation and ongoing optimization. You will serve as strategic consultant, trusted advisor, and implementation project manager, orchestrating resources across our organization to ensure client success from implementation through long-term partnership. Roles and Responsibilities include: Customer Retention and Adoption Strategic Relationship Management: Build and nurture relationships at multiple levels within client organizations, from operational teams to senior leadership, establishing yourself as a trusted advisor throughout implementation and beyond. Multi-level Communication: Effectively communicate with diverse audiences - presenting project updates and business value to leadership while delivering practical training and technical guidance to implementation teams and end-users. End-user Engagement: Develop and implement targeted training programs, user workshops, and hands-on sessions that drive adoption and proficiency among day-to-day platform users during and post-implementation. Workflow Optimization & Testing: Design, test, and refine client workflows to ensure optimal system performance and user experience. Propose and implement workflow enhancements based on best practices and client-specific requirements. Data Analytics: Analyze and present comprehensive adoption metrics and implementation progress to stakeholders, translating data into actionable insights for different audience levels. Change Management Consulting: Partner with client stakeholders to develop effective change management strategies that drive user adoption and maximize value realization throughout the implementation process and beyond. Cross-functional Orchestration: Coordinate internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive implementation solutions and address evolving client needs. Expansion Planning: Partner with Sales to identify strategic expansion opportunities within your client base post-implementation. Client Advocacy: Facilitate direct feedback loops between strategic clients and internal product teams, ensuring implementation insights influence product development and service delivery. Implementation Leadership & Project Management: Lead software implementations as the primary point of contact, project manager, and delivery manager for enterprise clients Develop comprehensive project plans, timelines, and resource allocation strategies for complex implementations Coordinate cross-functional implementation teams and manage project deliverables, milestones, and stakeholder communications Test and propose optimized workflows, configurations, and integrations tailored to client business processes Conduct thorough system testing, user acceptance testing coordination, and go-live planning Manage implementation risks, issues, and change requests while maintaining project scope and timeline integrity The successful candidate will demonstrate: Executive Presence & Strategic Communication: Exceptional ability to engage confidently with senior leaders throughout implementation and partnership phases, translating technical progress and business outcomes into compelling narratives that resonate with C-suite stakeholders while effectively communicating with diverse audiences from operational teams to executives. Technical Proficiency & Process Design: Strong ability to develop deep product knowledge, perform system configurations, design and test business workflows, conduct comprehensive testing scenarios, and provide hands-on troubleshooting and optimization guidance during implementation and ongoing support phases. Relationship Mastery & Consultative Approach: Proven track record of building and maintaining deep, trust-based relationships with senior stakeholders and project teams throughout complex implementation cycles, with ability to ask insightful questions, identify underlying business needs, and craft tailored solutions that address complex organizational challenges. Implementation & Project Management Excellence: Proven track record of leading complex software implementations as primary point of contact and delivery manager, with strong experience in project planning, testing protocols, workflow optimization, and managing timelines across enterprise environments with multiple stakeholders. Change Management & Cross-functional Leadership: Experience driving technology adoption across large organizations with diverse stakeholders during implementation phases, while effectively coordinating internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive solutions. Regional Market Expertise & Cultural Adaptability: Excellence in adapting communication styles, project management approaches, and implementation methodologies to effectively engage with diverse cultural backgrounds across the UK region, with understanding of regional business practices and requirements (CRE Technology expertise preferred) . Location: Remote -London, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For
Executive Director - Leveraged Finance Credit Risk - Europe SCIBCountry: United Kingdom Join our community. Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customised services and value-added wholesale products to best meet their needs.Leveraged Finance is a strategic business for Santander and has demonstrated material ambition over the past few years. The European Leveraged Finance Credit Risk team is expanding to support business growth.As a senior member of the team, you will partner with a best-in-class Front Office to support the implementation, review, and approval of Leveraged Finance transactions. Coverage will focus on Financial Sponsors and Corporate High Yield across the leveraged universe including buyouts, M&A, refinancings, recapitalisations, and restructurings.If you have performed a similar role previously, this could be the perfect opportunity to develop your career in a high-profile team with material transaction velocity. The difference you'll make: Leading the independent assessment and recommendation of new transactions, engaging with senior decision makers and approval committees Owning portfolio coverage, providing timely review and contributing to monitoring documents prepared outside of the team Approving waivers and amendments Determining ratings, appropriateness of financial forecasts, and appetite, in line with strategic objectives and appropriate risk framework Participating in the review of Due Diligence and deal related calls to shape and enhance credit memorandum and decisioning as appropriate Communicating considered views based on proactive credit analysis, macro developments, and market trends Supporting and developing less experienced members of the team Participating in broader team, department and Bank-wide projects as required What you'll bring: Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We're enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Extensive experience in a similar role within Credit, Risk, or Origination focussing on Leveraged Finance In-depth knowledge and experience of leveraged structures and terms Advanced credit analysis skills, including financial forecasts and modelling awareness The ability to work under pressure in a fast-paced environment, whilst still being able to provide clear and independent credit judgements Demonstrable stakeholder and transaction management Excellent communication skills both written and verbal It would also be nice for you to have: Deep understanding of broader banking products including derivatives Proven track record of interacting with regulators, internal and external audit Relevant professional qualification such as CFA What else you need to know: This role is based at our offices in Triton Square, London located within easy walking distance from Warren Street and Euston.We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. Equal Opportunities. Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates. How we'll reward you. Your contribution matters, and it's recognised. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver.As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs. Eligible for a discretionary performance-related annual bonus. We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer. 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year. Company funded individual private medical insurance. Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments. Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover. Share in Santander's success by saving or investing in our share plans. What to do next:- If this sounds like a role you're interested in, then please apply.
Apr 27, 2026
Full time
Executive Director - Leveraged Finance Credit Risk - Europe SCIBCountry: United Kingdom Join our community. Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customised services and value-added wholesale products to best meet their needs.Leveraged Finance is a strategic business for Santander and has demonstrated material ambition over the past few years. The European Leveraged Finance Credit Risk team is expanding to support business growth.As a senior member of the team, you will partner with a best-in-class Front Office to support the implementation, review, and approval of Leveraged Finance transactions. Coverage will focus on Financial Sponsors and Corporate High Yield across the leveraged universe including buyouts, M&A, refinancings, recapitalisations, and restructurings.If you have performed a similar role previously, this could be the perfect opportunity to develop your career in a high-profile team with material transaction velocity. The difference you'll make: Leading the independent assessment and recommendation of new transactions, engaging with senior decision makers and approval committees Owning portfolio coverage, providing timely review and contributing to monitoring documents prepared outside of the team Approving waivers and amendments Determining ratings, appropriateness of financial forecasts, and appetite, in line with strategic objectives and appropriate risk framework Participating in the review of Due Diligence and deal related calls to shape and enhance credit memorandum and decisioning as appropriate Communicating considered views based on proactive credit analysis, macro developments, and market trends Supporting and developing less experienced members of the team Participating in broader team, department and Bank-wide projects as required What you'll bring: Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We're enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Extensive experience in a similar role within Credit, Risk, or Origination focussing on Leveraged Finance In-depth knowledge and experience of leveraged structures and terms Advanced credit analysis skills, including financial forecasts and modelling awareness The ability to work under pressure in a fast-paced environment, whilst still being able to provide clear and independent credit judgements Demonstrable stakeholder and transaction management Excellent communication skills both written and verbal It would also be nice for you to have: Deep understanding of broader banking products including derivatives Proven track record of interacting with regulators, internal and external audit Relevant professional qualification such as CFA What else you need to know: This role is based at our offices in Triton Square, London located within easy walking distance from Warren Street and Euston.We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. Equal Opportunities. Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates. How we'll reward you. Your contribution matters, and it's recognised. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver.As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs. Eligible for a discretionary performance-related annual bonus. We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer. 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year. Company funded individual private medical insurance. Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments. Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover. Share in Santander's success by saving or investing in our share plans. What to do next:- If this sounds like a role you're interested in, then please apply.
Criminal Paralegal Evesham, Worcestershire Salary Negotiable BCR/JN/32269 Bell Cornwall Recruitment are searching for an experienced criminal paralegal to join a well respected national law firm in the Evesham office. The Role: (Includes but is not limited to): Supporting fee earners in the management of case files Preparing and drafting of legal documents Being the main point of contact for clients, ensuring that they are kept up to date Prepare court bundles The Ideal Candidate: Strong understanding of criminal law and procedures. Excellent research, writing, and communication skills. Past experience as a criminal paralegal is ESSENTIAL Can commute to Evesham daily If you are an experienced criminal paralegal and would like to hear more about this fantastic opportunity, apply now! INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Apr 27, 2026
Full time
Criminal Paralegal Evesham, Worcestershire Salary Negotiable BCR/JN/32269 Bell Cornwall Recruitment are searching for an experienced criminal paralegal to join a well respected national law firm in the Evesham office. The Role: (Includes but is not limited to): Supporting fee earners in the management of case files Preparing and drafting of legal documents Being the main point of contact for clients, ensuring that they are kept up to date Prepare court bundles The Ideal Candidate: Strong understanding of criminal law and procedures. Excellent research, writing, and communication skills. Past experience as a criminal paralegal is ESSENTIAL Can commute to Evesham daily If you are an experienced criminal paralegal and would like to hear more about this fantastic opportunity, apply now! INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Litigation Legal Secretary - Fast-Paced, Rewarding Role Birmingham - Office based Ref: BCR/JC/32280 Bell Cornwall Recruitment are excited to be supporting a respected law firm in their search for a skilled Legal Secretary to join their busy Litigation team . If you're highly organised, detail-driven, and thrive in a professional, fast-moving environment, this could be the perfect next step. The Role: You'll play a key part in supporting fee earners dealing with contentious probate and trusts work, ensuring the smooth running of legal and administrative processes. From preparing legal documents and managing case files to coordinating diaries and liaising with clients, you'll be at the heart of the team. Key Responsibilities: Providing high-quality secretarial and administrative support to the litigation team Audio typing and preparing legal documents, correspondence, and court bundles Managing case files, document systems, and digital workflows Handling client communication professionally, both in person and over the phone Coordinating diaries, meetings, travel, and managing incoming/outgoing correspondence Supporting compliance, billing processes, and case management systems What We're Looking For: Previous experience as a Legal Secretary (litigation experience desirable) Strong IT skills, including Microsoft Office and case management systems Excellent typing, organisation, and attention to detail Confident communicator with a professional and calm approach A proactive, team-focused mindset with a "can-do" attitude Why Apply? Join a supportive and collaborative legal team Work in a varied, fast-paced litigation environment Opportunities for training, development, and progression Competitive salary and benefits package If you're ready to take the next step in your legal support career, apply now with Bell Cornwall Recruitment. INDLP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Apr 27, 2026
Full time
Litigation Legal Secretary - Fast-Paced, Rewarding Role Birmingham - Office based Ref: BCR/JC/32280 Bell Cornwall Recruitment are excited to be supporting a respected law firm in their search for a skilled Legal Secretary to join their busy Litigation team . If you're highly organised, detail-driven, and thrive in a professional, fast-moving environment, this could be the perfect next step. The Role: You'll play a key part in supporting fee earners dealing with contentious probate and trusts work, ensuring the smooth running of legal and administrative processes. From preparing legal documents and managing case files to coordinating diaries and liaising with clients, you'll be at the heart of the team. Key Responsibilities: Providing high-quality secretarial and administrative support to the litigation team Audio typing and preparing legal documents, correspondence, and court bundles Managing case files, document systems, and digital workflows Handling client communication professionally, both in person and over the phone Coordinating diaries, meetings, travel, and managing incoming/outgoing correspondence Supporting compliance, billing processes, and case management systems What We're Looking For: Previous experience as a Legal Secretary (litigation experience desirable) Strong IT skills, including Microsoft Office and case management systems Excellent typing, organisation, and attention to detail Confident communicator with a professional and calm approach A proactive, team-focused mindset with a "can-do" attitude Why Apply? Join a supportive and collaborative legal team Work in a varied, fast-paced litigation environment Opportunities for training, development, and progression Competitive salary and benefits package If you're ready to take the next step in your legal support career, apply now with Bell Cornwall Recruitment. INDLP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we work towards becoming the world s most trusted source of strategic industry intelligence. The role As Information Security Manager, you will lead the strategy and delivery of initiatives that strengthen GlobalData s cybersecurity posture across global operations. You ll ensure our people, systems and infrastructure remain secure, resilient and able to support continued growth. Reporting to the Chief Information Security Officer, you will lead a team of security professionals, drive key security programmes, and work closely with stakeholders across technology and business teams to improve cyber governance, data security and operational resilience. This role requires strong expertise in information security, AI and data governance, alongside experience in vendor management and third-party risk. What you ll be doing Lead and deliver the information security strategy aligned to business goals Develop and maintain security frameworks, policies and standards Oversee risk management, threat assessment and vulnerability programmes Ensure compliance with ISO 27001, ISO 42001, GDPR and other relevant frameworks Manage security operations including incident response, monitoring and investigations Partner with IT, engineering, legal and business teams to embed security best practice Lead internal/external audits, assessments and remediation plans Manage third-party and vendor security risk programmes Build, mentor and lead a high-performing security team Provide executive reporting on security risks, metrics and improvement plans Monitor emerging threats, technologies and regulations What we re looking for 8+ years experience in senior cybersecurity or information security roles Leadership experience within a complex, multinational business Experience managing global teams across multiple regions Strong knowledge of ISO 27001, NIST, CIS Controls or similar frameworks Proven experience in security operations, risk management and compliance Experience handling security incidents and crisis management Strong commercial awareness and budget management experience Excellent communication and stakeholder management skills, including senior leadership exposure Strong understanding of IT infrastructure, cloud technologies and enterprise systems Experience managing third-party vendors and technology partners Preferred Certifications CISM or similar ISO 27001 Lead Implementer / Lead Auditor ISO 42001 (desirable) Technical Skills Security architecture and cloud security (AWS) SIEM, EDR and SOC tools ISO 27001 / ISO 42001 implementation Vulnerability management and penetration testing oversight Data protection, encryption and privacy controls Third-party risk management tools and processes Leadership & Competencies Inspiring leader who develops teams and delegates effectively Strategic thinker with strong decision-making skills Able to influence senior stakeholders and collaborate cross-functionally Hands-on and comfortable operating at all levels Calm under pressure with strong prioritisation skills Able to translate technical risk into clear business impact Highly organised with strong attention to detail In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Apr 27, 2026
Full time
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we work towards becoming the world s most trusted source of strategic industry intelligence. The role As Information Security Manager, you will lead the strategy and delivery of initiatives that strengthen GlobalData s cybersecurity posture across global operations. You ll ensure our people, systems and infrastructure remain secure, resilient and able to support continued growth. Reporting to the Chief Information Security Officer, you will lead a team of security professionals, drive key security programmes, and work closely with stakeholders across technology and business teams to improve cyber governance, data security and operational resilience. This role requires strong expertise in information security, AI and data governance, alongside experience in vendor management and third-party risk. What you ll be doing Lead and deliver the information security strategy aligned to business goals Develop and maintain security frameworks, policies and standards Oversee risk management, threat assessment and vulnerability programmes Ensure compliance with ISO 27001, ISO 42001, GDPR and other relevant frameworks Manage security operations including incident response, monitoring and investigations Partner with IT, engineering, legal and business teams to embed security best practice Lead internal/external audits, assessments and remediation plans Manage third-party and vendor security risk programmes Build, mentor and lead a high-performing security team Provide executive reporting on security risks, metrics and improvement plans Monitor emerging threats, technologies and regulations What we re looking for 8+ years experience in senior cybersecurity or information security roles Leadership experience within a complex, multinational business Experience managing global teams across multiple regions Strong knowledge of ISO 27001, NIST, CIS Controls or similar frameworks Proven experience in security operations, risk management and compliance Experience handling security incidents and crisis management Strong commercial awareness and budget management experience Excellent communication and stakeholder management skills, including senior leadership exposure Strong understanding of IT infrastructure, cloud technologies and enterprise systems Experience managing third-party vendors and technology partners Preferred Certifications CISM or similar ISO 27001 Lead Implementer / Lead Auditor ISO 42001 (desirable) Technical Skills Security architecture and cloud security (AWS) SIEM, EDR and SOC tools ISO 27001 / ISO 42001 implementation Vulnerability management and penetration testing oversight Data protection, encryption and privacy controls Third-party risk management tools and processes Leadership & Competencies Inspiring leader who develops teams and delegates effectively Strategic thinker with strong decision-making skills Able to influence senior stakeholders and collaborate cross-functionally Hands-on and comfortable operating at all levels Calm under pressure with strong prioritisation skills Able to translate technical risk into clear business impact Highly organised with strong attention to detail In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Our client is going through an exciting period of growth. They are happy to train candidates who come from outside their industry, IF they can demonstrate a good academic background and are committed to working hard and learning in a fast-paced environment The company provide an outsourced service to various businesses, when it comes to selling property for them. This team specifically supports the process by acting on their behalf and ensuring they achieve the best possible outcome. Please note that this is NOT a selling role and you are not required to sell property yourself. Attributes of successful applicant: • Resilience, positivity, and able to work in a fast-paced environment • Able to solve problems and multitask • Confident communicator - both verbal and written • Strong organisational skills • Strong PC skills The role: • Identifying the most appropriate agent to sell each property • Entering property specifications on to the system •Liaising with third parties to progress each asset sale through to successful completion • Building strong relationships with agents and clients • Managing the process from the initial marketing of the property through to successful completion • Researching and comparing recent sales of similar properties • Managing incoming enquiries • Analysing local market conditions through liaison with vendors • Always ensuring the best outcomes for all parties concerned. Benefits of working for the company: • A bonus of up to £5,200 per year • 23 days holiday plus bank holidays, Xmas Eve and your birthday off! • Free parking on site • Subsidized gym membership • Cycle to work scheme • Healthcare Cash Plan • Health Screening • Life Assurance • Discounts on Property services In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications that we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Apr 27, 2026
Full time
Our client is going through an exciting period of growth. They are happy to train candidates who come from outside their industry, IF they can demonstrate a good academic background and are committed to working hard and learning in a fast-paced environment The company provide an outsourced service to various businesses, when it comes to selling property for them. This team specifically supports the process by acting on their behalf and ensuring they achieve the best possible outcome. Please note that this is NOT a selling role and you are not required to sell property yourself. Attributes of successful applicant: • Resilience, positivity, and able to work in a fast-paced environment • Able to solve problems and multitask • Confident communicator - both verbal and written • Strong organisational skills • Strong PC skills The role: • Identifying the most appropriate agent to sell each property • Entering property specifications on to the system •Liaising with third parties to progress each asset sale through to successful completion • Building strong relationships with agents and clients • Managing the process from the initial marketing of the property through to successful completion • Researching and comparing recent sales of similar properties • Managing incoming enquiries • Analysing local market conditions through liaison with vendors • Always ensuring the best outcomes for all parties concerned. Benefits of working for the company: • A bonus of up to £5,200 per year • 23 days holiday plus bank holidays, Xmas Eve and your birthday off! • Free parking on site • Subsidized gym membership • Cycle to work scheme • Healthcare Cash Plan • Health Screening • Life Assurance • Discounts on Property services In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications that we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Legal Secretary (Commercial Property) Solihull, Birmingham £24,000 - £26,000 (Dependant On Experience) BCR/JN/32270 Bell Cornwall Recruitment are delighted to be working with a well-respected national law firm, searching for a Legal Secretary to support the solicitors in the busy commercial property team at the Solihull office. This is not a role for a law graduate looking to qualify. The Role (Includes but is not limited to): Maintain Fee Earner's diaries, arranging meetings and appointments Ordering property and pre completion searches Opening and closing files Drafting contract packs Maintain and update client records The Ideal Candidate: Previous experience supporting a Fee earner or working in commercial property Not looking to qualify or become a paralegal Experience using a case management system Willing to do any tasks, however small Excellent written and verbal communication skills Happy with 5 days in the office in Solihull Benefits: Pension - The Peoples Partnership, 3% employer and 5% employee contribution which can be increased. Auto enrolled after 3 months but can join sooner if you wish. 26 days holiday plus bank holidays. Christmas week closure. Holiday purchase scheme - Purchase 3 extra days per year. (Reviewed annually) Online training courses. Monthly fun events with prizes. If you have a genuine interest in property and are looking for a long-term career in Personal Assistance, this is the perfect role for you! INDLP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Apr 27, 2026
Full time
Legal Secretary (Commercial Property) Solihull, Birmingham £24,000 - £26,000 (Dependant On Experience) BCR/JN/32270 Bell Cornwall Recruitment are delighted to be working with a well-respected national law firm, searching for a Legal Secretary to support the solicitors in the busy commercial property team at the Solihull office. This is not a role for a law graduate looking to qualify. The Role (Includes but is not limited to): Maintain Fee Earner's diaries, arranging meetings and appointments Ordering property and pre completion searches Opening and closing files Drafting contract packs Maintain and update client records The Ideal Candidate: Previous experience supporting a Fee earner or working in commercial property Not looking to qualify or become a paralegal Experience using a case management system Willing to do any tasks, however small Excellent written and verbal communication skills Happy with 5 days in the office in Solihull Benefits: Pension - The Peoples Partnership, 3% employer and 5% employee contribution which can be increased. Auto enrolled after 3 months but can join sooner if you wish. 26 days holiday plus bank holidays. Christmas week closure. Holiday purchase scheme - Purchase 3 extra days per year. (Reviewed annually) Online training courses. Monthly fun events with prizes. If you have a genuine interest in property and are looking for a long-term career in Personal Assistance, this is the perfect role for you! INDLP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day. Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading. Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You do this by securing customer adoption, minimizing churn rates and advocating internally on their behalf to help ensure Board solutions are customer-led. As a Board Customer Success Manager you will focus on retaining, building and growing the current customer base. Working closely with the Sales Teams and acting as a bridge between various teams, and external partners, to make sure that our customers are set up for success. You will also be instrumental in creating long lasting partnerships and responsible for driving positive outcomes. You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are achieving by using Board and be a trusted advisor to them. This is a unique opportunity to get involved in a highly visible, fast scaling SaaS cloud company. Responsibilities Drive and create a value realization working plan for the customers by being outcome focused and understanding how that can be measured and presented to the customer to prove continually tangible value. Sustain business growth and profitability by maximizing value and minimizing risk of churn. Intervene through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships. Problem solve effectively by coordinating and facilitating internally to ensure customer issues are addressed and resolved. Plan and deliver effective outcome focused customer kick offs and regular business reviews to build long term relationships and trust. Maximize value for customers by ensuring they have the tools and resources they need (coordinating the creation of them if they do not exist). Requirements 3+ years of expertise in Enterprise level Customer Success Management, Consulting or Sales. Ability to align the internal resources to meet and exceed customer requirements and deadlines. Stellar presentation skills, client management and written communication skills. Experience working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications. Fluency in additional European languages considered an advantage. Willingness to travel to the client's location as and when required. Ability to manage and support your own book of business. Professional curiosity coupled with a proactive and analytical customer driven mentality. Executive presence and communication skills, ability to translate technical information to all involved stakeholders. Ability to handle multiple competing priorities and adapt to change. Capacity to remain calm under pressure but react with urgency. Our Commitment to Diversity and Inclusion Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
Apr 26, 2026
Full time
At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day. Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading. Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You do this by securing customer adoption, minimizing churn rates and advocating internally on their behalf to help ensure Board solutions are customer-led. As a Board Customer Success Manager you will focus on retaining, building and growing the current customer base. Working closely with the Sales Teams and acting as a bridge between various teams, and external partners, to make sure that our customers are set up for success. You will also be instrumental in creating long lasting partnerships and responsible for driving positive outcomes. You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are achieving by using Board and be a trusted advisor to them. This is a unique opportunity to get involved in a highly visible, fast scaling SaaS cloud company. Responsibilities Drive and create a value realization working plan for the customers by being outcome focused and understanding how that can be measured and presented to the customer to prove continually tangible value. Sustain business growth and profitability by maximizing value and minimizing risk of churn. Intervene through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships. Problem solve effectively by coordinating and facilitating internally to ensure customer issues are addressed and resolved. Plan and deliver effective outcome focused customer kick offs and regular business reviews to build long term relationships and trust. Maximize value for customers by ensuring they have the tools and resources they need (coordinating the creation of them if they do not exist). Requirements 3+ years of expertise in Enterprise level Customer Success Management, Consulting or Sales. Ability to align the internal resources to meet and exceed customer requirements and deadlines. Stellar presentation skills, client management and written communication skills. Experience working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications. Fluency in additional European languages considered an advantage. Willingness to travel to the client's location as and when required. Ability to manage and support your own book of business. Professional curiosity coupled with a proactive and analytical customer driven mentality. Executive presence and communication skills, ability to translate technical information to all involved stakeholders. Ability to handle multiple competing priorities and adapt to change. Capacity to remain calm under pressure but react with urgency. Our Commitment to Diversity and Inclusion Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
Cloud Platform Architect (AWS) Location: Bristol or London (hybrid, typically 1 day per week) Type: Permanent Salary: £90,000-£120,000 Key words: AWS, Cloud Architect, Cloud Platform Architect The Opportunity I am working with a key customer of mine in the financial services sector who are building a new Cloud Platform Architecture capability. As a result they are looking for an experienced AWS Cloud Platform Architect to join them in a brand new postiion to play a pivotal role in shaping the future of their technology landscape. This is not a traditional architecture role. You'll combine strategic platform architecture with hands-on technical leadership, working closely with engineering teams to modernise an enterprise, regulated environment and drive the migration from legacy on-premise platforms to AWS. You'll join a small, growing team of cloud platform architects with a high degree of autonomy and genuine influence over cloud strategy, standards, and execution. What You'll Be Doing Owning and evolving the architecture, maturity and roadmap of AWS cloud platforms, aligned to broader digital strategy Defining and maintaining cloud reference architectures, principles, guardrails, blueprints and patterns Working closely with cloud platform engineering to shape roadmaps and support delivery Leading and contributing to solution architecture for legacy-to-cloud migrations, including complex on-prem environments Acting as a senior technical authority, able to engage confidently with engineers, architects, senior stakeholders and executives Partnering with security, risk and compliance teams to ensure secure, resilient and cost-effective platforms in a regulated context Engaging with AWS as a strategic technology partner, influencing and shaping the relationship Supporting incident resolution and complex technical problem-solving when needed What we're looking for. You'll be a credible, hands-on architect with deep AWS experience and the ability to operate across strategy, design and delivery. Essential experience: Strong, current hands-on AWS architecture expertise across services such as EC2, EKS, Lambda, networking, storage, backup and recovery Experience designing and migrating enterprise-scale, regulated platforms (financial services, utilities, government or similar) Background in platform and infrastructure architecture, not just high-level strategy Proven experience with legacy modernisation and data centre / on-prem to cloud migration Ability to engage at all levels - from whiteboard conversations with engineers to discussions with senior leaders Pragmatic, collaborative approach with strong stakeholder and influencing skills Nice to have: Exposure to both AWS and Azure environments Experience working with large engineering teams across multiple locations Interest in emerging areas such as AI-enabled platforms or tooling (not required) Why this role? Major opportunity to shape cloud architecture from the ground up High visibility and genuine ownership in a critical transformation programme A role that blends strategy, design and hands-on technical leadership Strong hybrid working available For more information please send an up to date version of your CV over in application. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Apr 26, 2026
Full time
Cloud Platform Architect (AWS) Location: Bristol or London (hybrid, typically 1 day per week) Type: Permanent Salary: £90,000-£120,000 Key words: AWS, Cloud Architect, Cloud Platform Architect The Opportunity I am working with a key customer of mine in the financial services sector who are building a new Cloud Platform Architecture capability. As a result they are looking for an experienced AWS Cloud Platform Architect to join them in a brand new postiion to play a pivotal role in shaping the future of their technology landscape. This is not a traditional architecture role. You'll combine strategic platform architecture with hands-on technical leadership, working closely with engineering teams to modernise an enterprise, regulated environment and drive the migration from legacy on-premise platforms to AWS. You'll join a small, growing team of cloud platform architects with a high degree of autonomy and genuine influence over cloud strategy, standards, and execution. What You'll Be Doing Owning and evolving the architecture, maturity and roadmap of AWS cloud platforms, aligned to broader digital strategy Defining and maintaining cloud reference architectures, principles, guardrails, blueprints and patterns Working closely with cloud platform engineering to shape roadmaps and support delivery Leading and contributing to solution architecture for legacy-to-cloud migrations, including complex on-prem environments Acting as a senior technical authority, able to engage confidently with engineers, architects, senior stakeholders and executives Partnering with security, risk and compliance teams to ensure secure, resilient and cost-effective platforms in a regulated context Engaging with AWS as a strategic technology partner, influencing and shaping the relationship Supporting incident resolution and complex technical problem-solving when needed What we're looking for. You'll be a credible, hands-on architect with deep AWS experience and the ability to operate across strategy, design and delivery. Essential experience: Strong, current hands-on AWS architecture expertise across services such as EC2, EKS, Lambda, networking, storage, backup and recovery Experience designing and migrating enterprise-scale, regulated platforms (financial services, utilities, government or similar) Background in platform and infrastructure architecture, not just high-level strategy Proven experience with legacy modernisation and data centre / on-prem to cloud migration Ability to engage at all levels - from whiteboard conversations with engineers to discussions with senior leaders Pragmatic, collaborative approach with strong stakeholder and influencing skills Nice to have: Exposure to both AWS and Azure environments Experience working with large engineering teams across multiple locations Interest in emerging areas such as AI-enabled platforms or tooling (not required) Why this role? Major opportunity to shape cloud architecture from the ground up High visibility and genuine ownership in a critical transformation programme A role that blends strategy, design and hands-on technical leadership Strong hybrid working available For more information please send an up to date version of your CV over in application. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Job Title: Office Administrator / Sales Support Location: West Horndon, Essex Salary: 25,000 - 28,000 per annum Job Type: Full time, Permanent Working Hours: 8:00am - 4:00pm, Monday to Friday About Us: Blackburn & Co Ltd are an Essex-based metal fabrication and architectural metalwork company delivering design, manufacture and installation services across Essex, London and the surrounding areas. We work across a range of structural and architectural metalwork projects and pride ourselves on quality, reliability, and a hands-on approach. We are looking for an organised, proactive and professional Office Administrator / Sales Support person to join our team at our West Horndon office. Please note that this company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered. About the role: This is a varied and important role that combines day-to-day office administration with sales support, client follow-up, and purchasing assistance. The successful candidate will help keep the office running smoothly while also supporting enquiries, quotations, client communication, ordering materials and stock, and preparing purchase orders for suppliers. This role would suit someone who is confident, well organised, professional in their communication, and comfortable balancing administrative responsibilities with client and supplier interaction. Key Responsibilities: Answering incoming calls and emails General office administration and day-to-day support for the business Logging new enquiries and keeping internal trackers up to date Sending and following up quotations Chasing warm leads and keeping in touch with existing clients Booking site surveys, meetings, and appointments Preparing and sending introductory emails and company information Maintaining accurate client, enquiry, and quote records Assisting with tender and quotation submissions Liaising with clients, suppliers, and the internal team Ordering stock, materials, and general office supplies Drafting and sending purchase orders to suppliers Following up deliveries and helping ensure materials are ordered in line with project requirements Supporting the flow of information between sales, estimating, drawings, purchasing, and operations Assisting with document formatting, correspondence, and general business administration Social media and website uploads with photos and case studies of completed works Completing RAMS and O&M manuals About you: We are looking for someone who is: Highly organised and dependable Confident speaking with clients and suppliers by phone and email Professional, friendly, and proactive Able to manage a varied workload and prioritise effectively Comfortable handling both admin and client-facing tasks Detail-oriented and accurate in their work Confident using microsoft office,quickbooks, onedrive, email, and office systems Keen to support the growth and smooth running of a busy business Desirable Experience Previous office administration experience Experience in sales support, internal sales, or customer service Experience preparing purchase orders and placing supplier orders Experience following up quotations or enquiries Experience within construction, engineering, manufacturing, or a similar environment would be beneficial What the Role Is: This is not a hard sales or cold-calling role. It is a support-focused position centred around keeping enquiries moving, following up quotations, maintaining good communication with clients and suppliers, helping with purchasing and stock orders, and making sure the office runs efficiently. It is a great opportunity for someone who enjoys being organised, communicating with people, and playing an important role in both daily operations and the continued growth of the business. Why Join Blackburn & Co Ltd: You will be joining a growing, hands-on business where your role will have a real impact on both the daily running of the office and the wider success of the company. This is a varied position within a supportive team, offering the opportunity to become a key part of the business. Own transport required due to Office location Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Administrator, Office Administration Assistant, Office Coordinator, Business Administrator, Office Assistant, Office Coordinator, Construction Administrator, Sales Support Administrator, Sales Support Executive, Sales Support may also be considered for this role.
Apr 26, 2026
Full time
Job Title: Office Administrator / Sales Support Location: West Horndon, Essex Salary: 25,000 - 28,000 per annum Job Type: Full time, Permanent Working Hours: 8:00am - 4:00pm, Monday to Friday About Us: Blackburn & Co Ltd are an Essex-based metal fabrication and architectural metalwork company delivering design, manufacture and installation services across Essex, London and the surrounding areas. We work across a range of structural and architectural metalwork projects and pride ourselves on quality, reliability, and a hands-on approach. We are looking for an organised, proactive and professional Office Administrator / Sales Support person to join our team at our West Horndon office. Please note that this company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered. About the role: This is a varied and important role that combines day-to-day office administration with sales support, client follow-up, and purchasing assistance. The successful candidate will help keep the office running smoothly while also supporting enquiries, quotations, client communication, ordering materials and stock, and preparing purchase orders for suppliers. This role would suit someone who is confident, well organised, professional in their communication, and comfortable balancing administrative responsibilities with client and supplier interaction. Key Responsibilities: Answering incoming calls and emails General office administration and day-to-day support for the business Logging new enquiries and keeping internal trackers up to date Sending and following up quotations Chasing warm leads and keeping in touch with existing clients Booking site surveys, meetings, and appointments Preparing and sending introductory emails and company information Maintaining accurate client, enquiry, and quote records Assisting with tender and quotation submissions Liaising with clients, suppliers, and the internal team Ordering stock, materials, and general office supplies Drafting and sending purchase orders to suppliers Following up deliveries and helping ensure materials are ordered in line with project requirements Supporting the flow of information between sales, estimating, drawings, purchasing, and operations Assisting with document formatting, correspondence, and general business administration Social media and website uploads with photos and case studies of completed works Completing RAMS and O&M manuals About you: We are looking for someone who is: Highly organised and dependable Confident speaking with clients and suppliers by phone and email Professional, friendly, and proactive Able to manage a varied workload and prioritise effectively Comfortable handling both admin and client-facing tasks Detail-oriented and accurate in their work Confident using microsoft office,quickbooks, onedrive, email, and office systems Keen to support the growth and smooth running of a busy business Desirable Experience Previous office administration experience Experience in sales support, internal sales, or customer service Experience preparing purchase orders and placing supplier orders Experience following up quotations or enquiries Experience within construction, engineering, manufacturing, or a similar environment would be beneficial What the Role Is: This is not a hard sales or cold-calling role. It is a support-focused position centred around keeping enquiries moving, following up quotations, maintaining good communication with clients and suppliers, helping with purchasing and stock orders, and making sure the office runs efficiently. It is a great opportunity for someone who enjoys being organised, communicating with people, and playing an important role in both daily operations and the continued growth of the business. Why Join Blackburn & Co Ltd: You will be joining a growing, hands-on business where your role will have a real impact on both the daily running of the office and the wider success of the company. This is a varied position within a supportive team, offering the opportunity to become a key part of the business. Own transport required due to Office location Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Administrator, Office Administration Assistant, Office Coordinator, Business Administrator, Office Assistant, Office Coordinator, Construction Administrator, Sales Support Administrator, Sales Support Executive, Sales Support may also be considered for this role.
