Would you like to use your experience within a busy call centre or contact centre environment in an important Customer Service Advisor role within a leading organisation that offers hybrid working and no evening shift work? A Customer Service Advisor opportunity has arisen within the busy membership services team at our client, a leading international membership organisation, where you will be responsible for providing customer help, support and guidance to members and non-members contacting the department with enquiries, complaints and queries relating to products and services. You will be providing a high level of service across various touch points including inbound and outbound calls, e-mail, webchat and social media. As a Customer Service Advisor, your role will involve: Managing all incoming and outgoing contact with customers in an efficient manner Promoting all services to members relating to membership, financial / insurance products, and site information Developing knowledge across the full range of products available for members Providing a high level of service and information to customers I am interested in speaking with candidates who have experience working as a Customer Service Advisor, Motor Assistance Coordinator, Medical Assistance Coordinator, Travel Assistance Coordinator, Call Centre Advisor, Contact Centre Advisor, Call Centre Agent, Contact Centre Agent, or Customer Service Administrator, within a fast paced, busy call centre or contact centre environment. Salary for this position is: 26,728 p.a. Benefits include: Hybrid working, discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more ! If you drive parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station - so very easy to get to! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Apr 26, 2026
Full time
Would you like to use your experience within a busy call centre or contact centre environment in an important Customer Service Advisor role within a leading organisation that offers hybrid working and no evening shift work? A Customer Service Advisor opportunity has arisen within the busy membership services team at our client, a leading international membership organisation, where you will be responsible for providing customer help, support and guidance to members and non-members contacting the department with enquiries, complaints and queries relating to products and services. You will be providing a high level of service across various touch points including inbound and outbound calls, e-mail, webchat and social media. As a Customer Service Advisor, your role will involve: Managing all incoming and outgoing contact with customers in an efficient manner Promoting all services to members relating to membership, financial / insurance products, and site information Developing knowledge across the full range of products available for members Providing a high level of service and information to customers I am interested in speaking with candidates who have experience working as a Customer Service Advisor, Motor Assistance Coordinator, Medical Assistance Coordinator, Travel Assistance Coordinator, Call Centre Advisor, Contact Centre Advisor, Call Centre Agent, Contact Centre Agent, or Customer Service Administrator, within a fast paced, busy call centre or contact centre environment. Salary for this position is: 26,728 p.a. Benefits include: Hybrid working, discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more ! If you drive parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station - so very easy to get to! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Customer Service Agent - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Service Agent to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services. As a Customer Service Agent , you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you. What You'll Be Doing As a Customer Service Agent , you will: Be the first point of contact for customers reporting fraud or suspicious activity Investigate unusual transactions and take action to prevent financial loss Support and guide customers through potentially stressful situations with empathy and professionalism Make confident decisions on payments based on fraud risk assessments Educate customers on how to stay safe and avoid scams Handle sensitive conversations, including supporting vulnerable customers Ensure all actions meet strict regulatory and compliance standards Take full ownership of queries, aiming for first-call resolution every time What We're Looking For We're looking for someone who is motivated, customer-focused, and ready to make an impact: At least 18 months' experience in a UK banking or financial services environment Strong communication skills with a natural ability to build rapport Confident understanding of banking processes and terminology A sharp eye for detail and strong problem-solving ability Comfortable handling sensitive or challenging conversations Ability to thrive in a fast-paced, high-volume environment A proactive mindset with strong decision-making skills Salary & Benefits 26,000 - 28,500 (depending on experience) Overtime opportunities to boost your earnings 28 days holiday (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support (including GP access, financial advice & mental health resources) Cycle to Work scheme Access to exclusive discounts and reward programmes Working Hours 40 hours per week (full-time, permanent) Training: 2 weeks on-site in Glasgow Monday - Friday, 09:00 - 18:00 After Training: On-site shifts: 10:00 - 19:00 After 3 months: opportunity to move to hybrid or home working Shift patterns between 10:00 - 23:00, Monday - Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Why Join Us? This is your chance to build a career where your skills truly matter. As a Customer Service Agent , you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Apr 25, 2026
Full time
Customer Service Agent - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Service Agent to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services. As a Customer Service Agent , you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you. What You'll Be Doing As a Customer Service Agent , you will: Be the first point of contact for customers reporting fraud or suspicious activity Investigate unusual transactions and take action to prevent financial loss Support and guide customers through potentially stressful situations with empathy and professionalism Make confident decisions on payments based on fraud risk assessments Educate customers on how to stay safe and avoid scams Handle sensitive conversations, including supporting vulnerable customers Ensure all actions meet strict regulatory and compliance standards Take full ownership of queries, aiming for first-call resolution every time What We're Looking For We're looking for someone who is motivated, customer-focused, and ready to make an impact: At least 18 months' experience in a UK banking or financial services environment Strong communication skills with a natural ability to build rapport Confident understanding of banking processes and terminology A sharp eye for detail and strong problem-solving ability Comfortable handling sensitive or challenging conversations Ability to thrive in a fast-paced, high-volume environment A proactive mindset with strong decision-making skills Salary & Benefits 26,000 - 28,500 (depending on experience) Overtime opportunities to boost your earnings 28 days holiday (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support (including GP access, financial advice & mental health resources) Cycle to Work scheme Access to exclusive discounts and reward programmes Working Hours 40 hours per week (full-time, permanent) Training: 2 weeks on-site in Glasgow Monday - Friday, 09:00 - 18:00 After Training: On-site shifts: 10:00 - 19:00 After 3 months: opportunity to move to hybrid or home working Shift patterns between 10:00 - 23:00, Monday - Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Why Join Us? This is your chance to build a career where your skills truly matter. As a Customer Service Agent , you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Key Responsibilities Partner Relationship Management - Act as the go to contact for partner agents across the UK. Build strong, trusted relationships that feel like partnerships, not transactions. Contract Management - Oversee the full lifecycle of partner contracts, from onboarding and training through to renewals and performance reviews. Team & Process Building - Help design and implement scalable account management processes and tools as the business grows. Client Entertainment & Engagement - Organise and host events, dinners, and other social experiences with partner agents to maintain a strong, human connection. Customer Centric Problem Solving - Own issues, approach them calmly and proactively, resolving challenges quickly with the partner experience front and centre. Account Growth - Work closely with partners to help them expand their portfolios with Housr, identifying opportunities for deeper collaboration. Training & Support - Ensure partners are confident with Housr's systems and processes by delivering onboarding, training, and ongoing guidance. Internal Accountability - Advocate for the partner internally, ensuring the wider Housr team delivers on promises and exceeds expectations. What We're Looking For Proven commercial experience in B2B Customer Success / Account Management Experience working in or with fast growth, customer facing businesses Experience with contracts, service delivery, or partner success is desirable Property, FinTech, or PropTech industry exposure is a bonus Travel Regular UK travel required. You must have a full UK driving licence and access to a car. What We Offer Compensation - Genuinely market competitive basic salary, plus uncapped commission! Holiday - 25 days off, plus bank holidays each year. Monthly Team Lunches - At the end of each month, the team gathers for lunch, followed by an afternoon off to focus on ourselves. Company Socials - Opportunities to unwind together, from paintball to ping pong tournaments. Brand New Central Office Space Hybrid Work Policy - Four days a week in the office with Thursday as a team wide work from home day.
Apr 23, 2026
Full time
Key Responsibilities Partner Relationship Management - Act as the go to contact for partner agents across the UK. Build strong, trusted relationships that feel like partnerships, not transactions. Contract Management - Oversee the full lifecycle of partner contracts, from onboarding and training through to renewals and performance reviews. Team & Process Building - Help design and implement scalable account management processes and tools as the business grows. Client Entertainment & Engagement - Organise and host events, dinners, and other social experiences with partner agents to maintain a strong, human connection. Customer Centric Problem Solving - Own issues, approach them calmly and proactively, resolving challenges quickly with the partner experience front and centre. Account Growth - Work closely with partners to help them expand their portfolios with Housr, identifying opportunities for deeper collaboration. Training & Support - Ensure partners are confident with Housr's systems and processes by delivering onboarding, training, and ongoing guidance. Internal Accountability - Advocate for the partner internally, ensuring the wider Housr team delivers on promises and exceeds expectations. What We're Looking For Proven commercial experience in B2B Customer Success / Account Management Experience working in or with fast growth, customer facing businesses Experience with contracts, service delivery, or partner success is desirable Property, FinTech, or PropTech industry exposure is a bonus Travel Regular UK travel required. You must have a full UK driving licence and access to a car. What We Offer Compensation - Genuinely market competitive basic salary, plus uncapped commission! Holiday - 25 days off, plus bank holidays each year. Monthly Team Lunches - At the end of each month, the team gathers for lunch, followed by an afternoon off to focus on ourselves. Company Socials - Opportunities to unwind together, from paintball to ping pong tournaments. Brand New Central Office Space Hybrid Work Policy - Four days a week in the office with Thursday as a team wide work from home day.
Customer Service Team Player page is loaded Customer Service Team Playerlocations: Leeds, UKtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R055933# Company Info First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world's largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved. Job Description To provide high quality customer service to lenders, borrowers and legal firms within a contact centre environment.This does not set out every responsibility but provides an overview of the main areas of responsibility.• Liaising with institutional lenders, borrowers and legal firms in relation to Remortgage applications. • Answer all queries within service levels. • Liaise with customers throughout the Remortgage process • Liaise with legal teams to ensure all service levels are met. • Liaise with financial institutions in obtaining information. • Input of data onto the computerised system.Personal Qualities• Excellent communication and customer service skills • Ability to meet tight deadlines and targets and to work under pressure. • Good team player, but also ability to work on own initiative. • Good attention to detail. • Good organisational skills. • Good data input skills. • Previous administrative/customer service/conveyancing experience. • Experience of working in a high volume environmentAbove all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.Enact has provided conveyancing services to over 2 million customers since we opened our doors in 2000. On average we help arrange one in every four remortgage transactions in England and Wales.Our sister company Live provides conveyancing and letting solutions.Enact and Live are wholly owned subsidiaries of First American Financial Corporation ("FAFC"), a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. First American has offices around the globe and invests in innovative technology to equip our people to lead the digital transformation of our industry.We are passionate about providing exceptional service and are proud of our dedicated teams who focus on providing our customers with a friendly, professional service using their expert knowledge and experience to assist clients and drive results.We value and respect each individual's unique perspectives, experiences and contributions.Our inclusive culture of teamwork and innovation is one in which our people can perform well, take initiative and are accountable for what they do.The growth and development of our people is paramount to ensure potential is achieved. Our commitment to developing and supporting employees, through appropriate training and development opportunities means our employees increase their knowledge, their capability and thus their ability to achieve our company goals. The scope of the training extends from initial induction and is limitless due to our focus on continuous development.We value a good work/life balance and have a wide range of family-friendly policies.These are just some of the reasons why so many long serving employees have chosen to grow their career with us.If you would like to join a global company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-orientated environment, you will enjoy a career with us. Benefits of working here Hybrid work arrangements Pension plan with employer contribution Health and wellbeing benefits Family friendly policies Life insurance Potential for performance related bonus Sponsorship for professional qualifications Buy and sell holiday scheme Extra day off for birthday Interest Free Season Ticket Loan Discount on company products and services Internal mobility - opportunity to apply for roles in different areas of the business Regular social events
Apr 23, 2026
Full time
Customer Service Team Player page is loaded Customer Service Team Playerlocations: Leeds, UKtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R055933# Company Info First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world's largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved. Job Description To provide high quality customer service to lenders, borrowers and legal firms within a contact centre environment.This does not set out every responsibility but provides an overview of the main areas of responsibility.• Liaising with institutional lenders, borrowers and legal firms in relation to Remortgage applications. • Answer all queries within service levels. • Liaise with customers throughout the Remortgage process • Liaise with legal teams to ensure all service levels are met. • Liaise with financial institutions in obtaining information. • Input of data onto the computerised system.Personal Qualities• Excellent communication and customer service skills • Ability to meet tight deadlines and targets and to work under pressure. • Good team player, but also ability to work on own initiative. • Good attention to detail. • Good organisational skills. • Good data input skills. • Previous administrative/customer service/conveyancing experience. • Experience of working in a high volume environmentAbove all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.Enact has provided conveyancing services to over 2 million customers since we opened our doors in 2000. On average we help arrange one in every four remortgage transactions in England and Wales.Our sister company Live provides conveyancing and letting solutions.Enact and Live are wholly owned subsidiaries of First American Financial Corporation ("FAFC"), a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. First American has offices around the globe and invests in innovative technology to equip our people to lead the digital transformation of our industry.We are passionate about providing exceptional service and are proud of our dedicated teams who focus on providing our customers with a friendly, professional service using their expert knowledge and experience to assist clients and drive results.We value and respect each individual's unique perspectives, experiences and contributions.Our inclusive culture of teamwork and innovation is one in which our people can perform well, take initiative and are accountable for what they do.The growth and development of our people is paramount to ensure potential is achieved. Our commitment to developing and supporting employees, through appropriate training and development opportunities means our employees increase their knowledge, their capability and thus their ability to achieve our company goals. The scope of the training extends from initial induction and is limitless due to our focus on continuous development.We value a good work/life balance and have a wide range of family-friendly policies.These are just some of the reasons why so many long serving employees have chosen to grow their career with us.If you would like to join a global company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-orientated environment, you will enjoy a career with us. Benefits of working here Hybrid work arrangements Pension plan with employer contribution Health and wellbeing benefits Family friendly policies Life insurance Potential for performance related bonus Sponsorship for professional qualifications Buy and sell holiday scheme Extra day off for birthday Interest Free Season Ticket Loan Discount on company products and services Internal mobility - opportunity to apply for roles in different areas of the business Regular social events
# Head of Engineering - RetailDate Posted: 07/04/2026Location: LondonJob Type: Full time Head of Engineering - Retail Location: London- hybrid 50% Contract: Permanent Purpose Just Group's Retail division develops and delivers retirement finance products through financial advisers and intermediaries. As part of an ongoing technology modernisation programme, we are evolving our platforms and customer journeys to ensure they remain secure, resilient, and fit for the future.The Head of Engineering - Retail will lead the Retail engineering organisation, setting clear technical direction and ensuring high quality delivery across platforms and applications. The role plays a key part in adopting modern engineering practices, including AI enabled approaches, to support scalable and reliable delivery.Reporting to the Retail IT Director, you will lead multiple Engineering Managers and help foster a collaborative, high performing engineering culture, focused on secure, efficient, and sustainable delivery. About Just We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert. Key Accountabilities Define and deliver the Retail engineering roadmap, aligned to Group technology strategy and agreed modern engineering practices. Lead the adoption of AI enabled, context driven, and agent based approaches where they add practical value. Provide technical leadership across architecture, solution design, and the management of technical debt. Ensure the secure, reliable, and scalable delivery of Retail platforms and applications. Oversee delivery planning, execution, and risk management, including ownership of P1 and P2 incident response and resolution. Build and develop engineering capability through strong leadership of Engineering Managers and senior engineers. Promote consistent engineering standards across automation, DevOps, cloud native development, and observability. Partner closely with senior stakeholders, providing clear, transparent communication on delivery progress, risks, and priorities. Examples of Key Activities Chair Retail engineering governance forums to ensure alignment with Group standards and principles. Maintain and review the technical debt and end of life roadmap, feeding priorities into delivery plans. Review and challenge significant technical design decisions to ensure solutions are scalable, secure, and maintainable. Act as an escalation point for major incidents, coordinating resolution and leading post incident reviews. Work with Engineering Managers to track delivery progress, dependencies, and risks. Coach and mentor engineering leaders, supporting capability and leadership development. Represent Retail Engineering in cross business forums, ensuring Retail requirements and priorities are well understood. What We're Looking For Proven experience in senior engineering leadership roles, leading multi team delivery at scale (50+ FTE including partners), within Financial Services. Strong knowledge of modern engineering practices, including software engineering, architecture, cloud platforms, CI/CD, DevSecOps, observability, and security focused design. Practical experience delivering large scale technology change and modernising legacy platforms, preferably within a Microsoft ecosystem. The ability to build high performing engineering teams, embed standards, and foster a positive, inclusive engineering culture. Experience working with a mix of in house teams, vendors, and delivery partners. Confidence operating in regulated environments with an emphasis on resilience, performance, and security. Strong stakeholder engagement skills, with the ability to translate technical topics into clear business outcomes. Experience leading major incident response and continuous improvement following service issues. Our behaviours At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. What's in it for you A competitive salary, pension scheme and life assurance 25 days annual leave plus an additional day on us for your birthday Private medical cover and income protection, just in case A generous and highly achievable bonus scheme Opportunities to progress your career in-role and within the company Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders A variety of employee funded benefits available via our online benefits portal Plus, several additional purchase options available for you and your loved onesExplore our on our dedicated benefits page. Belonging at Just Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity. Application details Please submit your CV using the 'apply now' button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment. Be Bold. Be Brilliant. Be Just.
Apr 22, 2026
Full time
# Head of Engineering - RetailDate Posted: 07/04/2026Location: LondonJob Type: Full time Head of Engineering - Retail Location: London- hybrid 50% Contract: Permanent Purpose Just Group's Retail division develops and delivers retirement finance products through financial advisers and intermediaries. As part of an ongoing technology modernisation programme, we are evolving our platforms and customer journeys to ensure they remain secure, resilient, and fit for the future.The Head of Engineering - Retail will lead the Retail engineering organisation, setting clear technical direction and ensuring high quality delivery across platforms and applications. The role plays a key part in adopting modern engineering practices, including AI enabled approaches, to support scalable and reliable delivery.Reporting to the Retail IT Director, you will lead multiple Engineering Managers and help foster a collaborative, high performing engineering culture, focused on secure, efficient, and sustainable delivery. About Just We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert. Key Accountabilities Define and deliver the Retail engineering roadmap, aligned to Group technology strategy and agreed modern engineering practices. Lead the adoption of AI enabled, context driven, and agent based approaches where they add practical value. Provide technical leadership across architecture, solution design, and the management of technical debt. Ensure the secure, reliable, and scalable delivery of Retail platforms and applications. Oversee delivery planning, execution, and risk management, including ownership of P1 and P2 incident response and resolution. Build and develop engineering capability through strong leadership of Engineering Managers and senior engineers. Promote consistent engineering standards across automation, DevOps, cloud native development, and observability. Partner closely with senior stakeholders, providing clear, transparent communication on delivery progress, risks, and priorities. Examples of Key Activities Chair Retail engineering governance forums to ensure alignment with Group standards and principles. Maintain and review the technical debt and end of life roadmap, feeding priorities into delivery plans. Review and challenge significant technical design decisions to ensure solutions are scalable, secure, and maintainable. Act as an escalation point for major incidents, coordinating resolution and leading post incident reviews. Work with Engineering Managers to track delivery progress, dependencies, and risks. Coach and mentor engineering leaders, supporting capability and leadership development. Represent Retail Engineering in cross business forums, ensuring Retail requirements and priorities are well understood. What We're Looking For Proven experience in senior engineering leadership roles, leading multi team delivery at scale (50+ FTE including partners), within Financial Services. Strong knowledge of modern engineering practices, including software engineering, architecture, cloud platforms, CI/CD, DevSecOps, observability, and security focused design. Practical experience delivering large scale technology change and modernising legacy platforms, preferably within a Microsoft ecosystem. The ability to build high performing engineering teams, embed standards, and foster a positive, inclusive engineering culture. Experience working with a mix of in house teams, vendors, and delivery partners. Confidence operating in regulated environments with an emphasis on resilience, performance, and security. Strong stakeholder engagement skills, with the ability to translate technical topics into clear business outcomes. Experience leading major incident response and continuous improvement following service issues. Our behaviours At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. What's in it for you A competitive salary, pension scheme and life assurance 25 days annual leave plus an additional day on us for your birthday Private medical cover and income protection, just in case A generous and highly achievable bonus scheme Opportunities to progress your career in-role and within the company Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders A variety of employee funded benefits available via our online benefits portal Plus, several additional purchase options available for you and your loved onesExplore our on our dedicated benefits page. Belonging at Just Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity. Application details Please submit your CV using the 'apply now' button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment. Be Bold. Be Brilliant. Be Just.
Customer Collections Agent Leamington Spa Hybrid (after training) £25,000 £28,000 + Benefits Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt? This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation. This is a results-driven collections role, requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment. Benefits of Collection Agent: 25 days holiday plus bank holidays Private medical insurance, life assurance, pension up to 7.5% Staff discounts and development opportunities Responsibilities of a Collection Agent: Manage and contact customers with overdue accounts in late-stage arrears Conduct in-depth financial conversations to assess affordability and risk Negotiate full payments, settlements, or structured repayment arrangements Handle objections, non-engagement, and difficult conversations confidently Work towards individual and team recovery targets Identify vulnerability and apply appropriate support or escalation routes Maintain accurate, compliant, and detailed account records Requirements of Collection Agent: Previous experience in late-stage collections, recoveries, or arrears management Strong negotiation and influencing skills Resilient, confident, and comfortable working with challenging customers Target-driven with a strong understanding of fair treatment principles Highly organised with strong attention to compliance and detail Shift Pattern: 7-week rotation: 5 8:30am 5:00pm 1 8:00am 4:30pm 1 11:30am 8:00pm INDL
Apr 20, 2026
Full time
Customer Collections Agent Leamington Spa Hybrid (after training) £25,000 £28,000 + Benefits Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt? This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation. This is a results-driven collections role, requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment. Benefits of Collection Agent: 25 days holiday plus bank holidays Private medical insurance, life assurance, pension up to 7.5% Staff discounts and development opportunities Responsibilities of a Collection Agent: Manage and contact customers with overdue accounts in late-stage arrears Conduct in-depth financial conversations to assess affordability and risk Negotiate full payments, settlements, or structured repayment arrangements Handle objections, non-engagement, and difficult conversations confidently Work towards individual and team recovery targets Identify vulnerability and apply appropriate support or escalation routes Maintain accurate, compliant, and detailed account records Requirements of Collection Agent: Previous experience in late-stage collections, recoveries, or arrears management Strong negotiation and influencing skills Resilient, confident, and comfortable working with challenging customers Target-driven with a strong understanding of fair treatment principles Highly organised with strong attention to compliance and detail Shift Pattern: 7-week rotation: 5 8:30am 5:00pm 1 8:00am 4:30pm 1 11:30am 8:00pm INDL
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
Oct 07, 2025
Full time
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
