Records and Archive Interim Manager, RG7 3BH Salary £30,000 pa pro rata. Duration 3 months This role has been identified on an interim basis to ensure compliance with legal and regulatory requirements, such as the UK GDPR, Data Protection Act 2018, and the Health and Social Care Act 2008 (Regulation 17), and is critical for providing high-quality, person-centred care. Every staff member who creates or uses records is responsible for managing them appropriately. Accurate and Timely Recording: Making clear, factual, and accurate entries in care records as soon as possible after an event, observation, or interaction occurs. All entries should be signed and dated. Confidentiality: Respecting the privacy of residents' information and handling all data in accordance with confidentiality policies and data protection legislation. Data Security: Storing confidential information securely (e.g., in locked cabinets or password-protected systems) and never leaving records where they can be accessed by unauthorised individuals. Training and Policy Adherence: Understanding and following the care home's established policies and procedures for record keeping, which includes participating in mandatory data protection and records management training. Involving Residents: Where practical, involving the resident when recording information about their care to promote transparency and their involvement in their own care journey. This role will provide a framework and oversight for records management at an Optalis care home. Going forward a designated senior member of staff will have lead responsibility. Policy Implementation: Implementing records management policies and procedures that cover the entire lifecycle of a record, from creation, use and storage to ultimate disposal. Working with all care home staff to develop local procedures in line with existing policies that can be easily followed and embedded. Ensuring Compliance: Ensuring the care home meets all legal and regulatory standards set by bodies like the Care Quality Commission (CQC). Work with the Care Home and Information Governance to establish effective systems for records management that ensure accuracy, accessibility, and secure maintenance of all records Providing Resources and Training: Ensuring staff have the necessary training, resources, and systems (manual or electronic) to manage records competently. Monitoring and Auditing: Setting up systems to monitor and review record-keeping practices regularly to ensure compliance and identify areas for improvement. Secure Storage and Disposal: Establishing secure systems for the storage of records and arranging for the confidential and certified disposal of records that have passed their retention period. Information Sharing: Defining clear procedures for securely sharing information with external professionals and agencies, adhering to "need to know" principles. Key Types of Records Managed Records management duties apply to a variety of records: Resident Care Records: Assessments, care plans, medical histories, medication administration records, incident reports, and communication logs. Staff Records: Recruitment information, training records, supervision notes, and appraisal documentation. Management and Corporate Records: Health and safety checks, financial records, quality assurance documentation, and policies.
Apr 28, 2026
Contractor
Records and Archive Interim Manager, RG7 3BH Salary £30,000 pa pro rata. Duration 3 months This role has been identified on an interim basis to ensure compliance with legal and regulatory requirements, such as the UK GDPR, Data Protection Act 2018, and the Health and Social Care Act 2008 (Regulation 17), and is critical for providing high-quality, person-centred care. Every staff member who creates or uses records is responsible for managing them appropriately. Accurate and Timely Recording: Making clear, factual, and accurate entries in care records as soon as possible after an event, observation, or interaction occurs. All entries should be signed and dated. Confidentiality: Respecting the privacy of residents' information and handling all data in accordance with confidentiality policies and data protection legislation. Data Security: Storing confidential information securely (e.g., in locked cabinets or password-protected systems) and never leaving records where they can be accessed by unauthorised individuals. Training and Policy Adherence: Understanding and following the care home's established policies and procedures for record keeping, which includes participating in mandatory data protection and records management training. Involving Residents: Where practical, involving the resident when recording information about their care to promote transparency and their involvement in their own care journey. This role will provide a framework and oversight for records management at an Optalis care home. Going forward a designated senior member of staff will have lead responsibility. Policy Implementation: Implementing records management policies and procedures that cover the entire lifecycle of a record, from creation, use and storage to ultimate disposal. Working with all care home staff to develop local procedures in line with existing policies that can be easily followed and embedded. Ensuring Compliance: Ensuring the care home meets all legal and regulatory standards set by bodies like the Care Quality Commission (CQC). Work with the Care Home and Information Governance to establish effective systems for records management that ensure accuracy, accessibility, and secure maintenance of all records Providing Resources and Training: Ensuring staff have the necessary training, resources, and systems (manual or electronic) to manage records competently. Monitoring and Auditing: Setting up systems to monitor and review record-keeping practices regularly to ensure compliance and identify areas for improvement. Secure Storage and Disposal: Establishing secure systems for the storage of records and arranging for the confidential and certified disposal of records that have passed their retention period. Information Sharing: Defining clear procedures for securely sharing information with external professionals and agencies, adhering to "need to know" principles. Key Types of Records Managed Records management duties apply to a variety of records: Resident Care Records: Assessments, care plans, medical histories, medication administration records, incident reports, and communication logs. Staff Records: Recruitment information, training records, supervision notes, and appraisal documentation. Management and Corporate Records: Health and safety checks, financial records, quality assurance documentation, and policies.
Role: Internal Recruiter & Administrator Location: Birmingham Salary: £(phone number removed)K Hours: 8:30-5:30pm Monday- Friday Fully Office-Based My client, a leading telecommunications provider, is seeking an Internal Recruiter & Administrator to join their team, based on site at their Birmingham offices. Key Purpose of Job : To manage the full-cycle hiring process within our company, acting as the primary link between job seekers and the business to fill vacancies. You will be responsible for sourcing, screening, interviewing, and onboarding candidates, as well as building employer brand and managing applicant tracking systems. Key Responsibilities : Talent Acquisition: Sourcing passive/active candidates via LinkedIn, job boards, and social media, and managing employee referral programs. Hiring Process Management: Partnering with managers to define role requirements, craft job descriptions, and conduct, structure interviews Advertising vacancies, arranging interviews, conducting background checks, and processing new hire paperwork Candidate Experience: Providing a high-quality experience, including timely feedback and communication, from application to onboarding Screening & Selection: Reviewing resumes, conducting phone/video interviews, and facilitating assessment centres or technical tests. System Management: Utilizing Applicant Tracking Systems (ATS) to manage applicant data and report on hiring metrics Produce and deliver weekly recruitment reports to the management team, using data and insights to monitor progress against recruitment requirements. Meet and deliver agreed KPIs, targets, and objectives. HR Documentation: Preparing employment contracts, offer letters, and policy documentation Maintaining, updating, and auditing digital/physical personnel files and HR databases Ensure you understand our roles in the current market place. Work closely with HR and SMT team to ensure best practices are followed and reviewed. Work within and follow the internal processes. Assist with management and implementation of internal operational changes with your line manager and team. Assist with administration duties in the operations or HR team that maybe outside of recruitment. Mandatory Requirement of the Job Holder - You must understand and comply with relevant regulatory, fair trading and competition obligations, and have the judgement to identify when specialist advice is needed. Required Skills and Abilities Strong relationship-building skills A minimum of two years' proven experience in leading and delivering recruitment processes Experience of working within a complex, fast-paced organisational environment. Capable of prioritizing and managing own work load. Excellent negotiation and influencing skills. Adaptability, flexibility, and the ability to work effectively under pressure. Experience of managing relationships with external candidates in a customer-focused manner. Experience of working with job boards and professional platforms such as Indeed, LinkedIn, and Glassdoor Outstanding interpersonal skills, with the ability to work effectively with people from diverse backgrounds, working styles, and levels of experience. Strong attention to detail and highly developed organisational skills. The ability to build and maintain professional working relationships. Work along and take instructions from Senior members of staff. Proficient in MS Excel, Work, MS Outlook and Internet. Self-motivated. What's in it for you? Holiday pay- Also enjoy your Birthday off, on us. EAP Discount Schemes Incentive Days Additional leave Company pension Employee discounts Health & wellbeing programme If you wish to be considered for this role, please email your cv to (url removed) or call me on (phone number removed) to discuss. If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.
Apr 28, 2026
Full time
Role: Internal Recruiter & Administrator Location: Birmingham Salary: £(phone number removed)K Hours: 8:30-5:30pm Monday- Friday Fully Office-Based My client, a leading telecommunications provider, is seeking an Internal Recruiter & Administrator to join their team, based on site at their Birmingham offices. Key Purpose of Job : To manage the full-cycle hiring process within our company, acting as the primary link between job seekers and the business to fill vacancies. You will be responsible for sourcing, screening, interviewing, and onboarding candidates, as well as building employer brand and managing applicant tracking systems. Key Responsibilities : Talent Acquisition: Sourcing passive/active candidates via LinkedIn, job boards, and social media, and managing employee referral programs. Hiring Process Management: Partnering with managers to define role requirements, craft job descriptions, and conduct, structure interviews Advertising vacancies, arranging interviews, conducting background checks, and processing new hire paperwork Candidate Experience: Providing a high-quality experience, including timely feedback and communication, from application to onboarding Screening & Selection: Reviewing resumes, conducting phone/video interviews, and facilitating assessment centres or technical tests. System Management: Utilizing Applicant Tracking Systems (ATS) to manage applicant data and report on hiring metrics Produce and deliver weekly recruitment reports to the management team, using data and insights to monitor progress against recruitment requirements. Meet and deliver agreed KPIs, targets, and objectives. HR Documentation: Preparing employment contracts, offer letters, and policy documentation Maintaining, updating, and auditing digital/physical personnel files and HR databases Ensure you understand our roles in the current market place. Work closely with HR and SMT team to ensure best practices are followed and reviewed. Work within and follow the internal processes. Assist with management and implementation of internal operational changes with your line manager and team. Assist with administration duties in the operations or HR team that maybe outside of recruitment. Mandatory Requirement of the Job Holder - You must understand and comply with relevant regulatory, fair trading and competition obligations, and have the judgement to identify when specialist advice is needed. Required Skills and Abilities Strong relationship-building skills A minimum of two years' proven experience in leading and delivering recruitment processes Experience of working within a complex, fast-paced organisational environment. Capable of prioritizing and managing own work load. Excellent negotiation and influencing skills. Adaptability, flexibility, and the ability to work effectively under pressure. Experience of managing relationships with external candidates in a customer-focused manner. Experience of working with job boards and professional platforms such as Indeed, LinkedIn, and Glassdoor Outstanding interpersonal skills, with the ability to work effectively with people from diverse backgrounds, working styles, and levels of experience. Strong attention to detail and highly developed organisational skills. The ability to build and maintain professional working relationships. Work along and take instructions from Senior members of staff. Proficient in MS Excel, Work, MS Outlook and Internet. Self-motivated. What's in it for you? Holiday pay- Also enjoy your Birthday off, on us. EAP Discount Schemes Incentive Days Additional leave Company pension Employee discounts Health & wellbeing programme If you wish to be considered for this role, please email your cv to (url removed) or call me on (phone number removed) to discuss. If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Senior Executive in our Risk Advisory Services (RAS) team, you will play an important role in delivering high quality internal audit, assurance and advisory engagements across a diverse portfolio of clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. Y ou will be hands on in executing audit and advisory work, building strong technical capability and professional judgement, and contributing to the development of clear, practical recommendations for our clients. Alongside this, you will support and mentor junior team members and contribute to a collaborative, high performing team environment. You'll be someone with: E xperience contributing to internal audit, risk, assurance or advisory engagements, taking ownership of defined workstreams and supporting delivery across a range of client environments (e.g. commercial, regulated or not for profit). An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality, ways of working and client outcomes, supported by relevant experience in risk management, internal audit and systems or controls testing. A relevant professional qualification, or currently working towards one (e.g. ACA, ACCA, CIA, CIIA, CCAB or equivalent). Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and contribute to clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues. A collaborative and proactive approach, with experience supporting or coaching junior team members and contributing positively to team delivery. Good organisational skills and flexibility to travel to client sites as required; experience with data analytics or AI testing tools would be desirable. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions . We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 28, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Senior Executive in our Risk Advisory Services (RAS) team, you will play an important role in delivering high quality internal audit, assurance and advisory engagements across a diverse portfolio of clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. Y ou will be hands on in executing audit and advisory work, building strong technical capability and professional judgement, and contributing to the development of clear, practical recommendations for our clients. Alongside this, you will support and mentor junior team members and contribute to a collaborative, high performing team environment. You'll be someone with: E xperience contributing to internal audit, risk, assurance or advisory engagements, taking ownership of defined workstreams and supporting delivery across a range of client environments (e.g. commercial, regulated or not for profit). An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality, ways of working and client outcomes, supported by relevant experience in risk management, internal audit and systems or controls testing. A relevant professional qualification, or currently working towards one (e.g. ACA, ACCA, CIA, CIIA, CCAB or equivalent). Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and contribute to clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues. A collaborative and proactive approach, with experience supporting or coaching junior team members and contributing positively to team delivery. Good organisational skills and flexibility to travel to client sites as required; experience with data analytics or AI testing tools would be desirable. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions . We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Bright Selection are pleased to be supporting a growing care home operator in the appointment of an experienced General Manager for one of their luxury, purpose-built residential care homes on the South Coast. The home is a modern service, newly opened in 2025, offering high-quality residential care within a premium environment. It benefits from strong senior leadership support and a clear vision for delivering outstanding care and resident experience. As General Manager, you will hold full operational responsibility for the home, ensuring the highest standards of care, compliance, team engagement and resident experience, while driving continuous improvement and embedding a positive, high-performing culture. Requirements - Proven experience managing care homes or similar healthcare services- Strong leadership background with the ability to develop and retain teams- Good understanding of regulatory compliance and governance frameworks- Experience managing budgets and overseeing financial performance- A track record of driving quality, performance and service improvements- NVQ Level 5 (or equivalent), or working towards- Experience within premium or private-pay environments is desirable Responsibilities - Providing visible leadership across the home, fostering a positive and supportive culture- Ensuring compliance with all regulatory and statutory requirements- Driving high standards of person-centred care and continuous quality improvement- Overseeing staffing, rotas and workforce performance- Managing financial performance, budgets and cost control- Maintaining strong relationships with residents, families and external professionals- Supporting occupancy growth, including engagement with prospective residents- Working collaboratively with senior leadership and wider support teams- Ensuring the home remains a warm, welcoming and high-quality environment Remuneration - Salary offered in the region of £65,000 - £75,000 DOE- Performance-related bonus (where applicable)- Support from an experienced senior leadership team- Opportunities for career progression within a growing organisation- Additional benefits package Please contact Chloe Lock at Bright Selection for more information. Bright Selection recruit on behalf of health and social care providers. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles. If we do so, you will receive an email notification.
Apr 28, 2026
Full time
Bright Selection are pleased to be supporting a growing care home operator in the appointment of an experienced General Manager for one of their luxury, purpose-built residential care homes on the South Coast. The home is a modern service, newly opened in 2025, offering high-quality residential care within a premium environment. It benefits from strong senior leadership support and a clear vision for delivering outstanding care and resident experience. As General Manager, you will hold full operational responsibility for the home, ensuring the highest standards of care, compliance, team engagement and resident experience, while driving continuous improvement and embedding a positive, high-performing culture. Requirements - Proven experience managing care homes or similar healthcare services- Strong leadership background with the ability to develop and retain teams- Good understanding of regulatory compliance and governance frameworks- Experience managing budgets and overseeing financial performance- A track record of driving quality, performance and service improvements- NVQ Level 5 (or equivalent), or working towards- Experience within premium or private-pay environments is desirable Responsibilities - Providing visible leadership across the home, fostering a positive and supportive culture- Ensuring compliance with all regulatory and statutory requirements- Driving high standards of person-centred care and continuous quality improvement- Overseeing staffing, rotas and workforce performance- Managing financial performance, budgets and cost control- Maintaining strong relationships with residents, families and external professionals- Supporting occupancy growth, including engagement with prospective residents- Working collaboratively with senior leadership and wider support teams- Ensuring the home remains a warm, welcoming and high-quality environment Remuneration - Salary offered in the region of £65,000 - £75,000 DOE- Performance-related bonus (where applicable)- Support from an experienced senior leadership team- Opportunities for career progression within a growing organisation- Additional benefits package Please contact Chloe Lock at Bright Selection for more information. Bright Selection recruit on behalf of health and social care providers. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles. If we do so, you will receive an email notification.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Senior Executive in our Risk Advisory Services (RAS) team, you will play an important role in delivering high quality internal audit, assurance and advisory engagements across a diverse portfolio of clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. Y ou will be hands on in executing audit and advisory work, building strong technical capability and professional judgement, and contributing to the development of clear, practical recommendations for our clients. Alongside this, you will support and mentor junior team members and contribute to a collaborative, high performing team environment. You'll be someone with: E xperience contributing to internal audit, risk, assurance or advisory engagements, taking ownership of defined workstreams and supporting delivery across a range of client environments (e.g. commercial, regulated or not for profit). An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality, ways of working and client outcomes, supported by relevant experience in risk management, internal audit and systems or controls testing. A relevant professional qualification, or currently working towards one (e.g. ACA, ACCA, CIA, CIIA, CCAB or equivalent). Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and contribute to clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues. A collaborative and proactive approach, with experience supporting or coaching junior team members and contributing positively to team delivery. Good organisational skills and flexibility to travel to client sites as required; experience with data analytics or AI testing tools would be desirable. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions . We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 28, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Senior Executive in our Risk Advisory Services (RAS) team, you will play an important role in delivering high quality internal audit, assurance and advisory engagements across a diverse portfolio of clients. You will work as a senior member of engagement teams, taking responsibility for defined areas of delivery while collaborating closely with Managers, Senior Managers, Directors and Partners. Y ou will be hands on in executing audit and advisory work, building strong technical capability and professional judgement, and contributing to the development of clear, practical recommendations for our clients. Alongside this, you will support and mentor junior team members and contribute to a collaborative, high performing team environment. You'll be someone with: E xperience contributing to internal audit, risk, assurance or advisory engagements, taking ownership of defined workstreams and supporting delivery across a range of client environments (e.g. commercial, regulated or not for profit). An inquisitive and proactive mindset, with the confidence to challenge constructively, think critically about risks and controls, and contribute ideas that enhance audit quality, ways of working and client outcomes, supported by relevant experience in risk management, internal audit and systems or controls testing. A relevant professional qualification, or currently working towards one (e.g. ACA, ACCA, CIA, CIIA, CCAB or equivalent). Strong analytical and problem solving skills, with the ability to evaluate evidence, interpret data and contribute to clear, well reasoned conclusions. Effective written and verbal communication skills, with the confidence to engage professionally with clients and colleagues. A collaborative and proactive approach, with experience supporting or coaching junior team members and contributing positively to team delivery. Good organisational skills and flexibility to travel to client sites as required; experience with data analytics or AI testing tools would be desirable. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions . We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist "by and for" organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Apr 28, 2026
Full time
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist "by and for" organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
About the Role Grade Level (for internal use): 09 Customer Success Manager, Europe The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact: Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please email:
Apr 28, 2026
Full time
About the Role Grade Level (for internal use): 09 Customer Success Manager, Europe The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact: Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please email:
About StarCompliance StarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360 degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency. Role The Client Success Manager (Lead Analyst) plays a pivotal role in ensuring clients realise maximum value from the StarCompliance platform. This role partners closely with clients to understand their compliance programs, guide them through configuration and adoption, and ensure long term satisfaction and platform engagement. A Lead Analyst acts as a senior resource within the team, driving complex client initiatives, supporting continuous improvement, and serving as a subject matter expert across Star's product suite. Responsibilities Client Partnership and Strategic Engagement Act as the primary point of contact for a portfolio of enterprise and strategic accounts. Build trusted relationships with client stakeholders by demonstrating deep understanding of compliance requirements and StarCompliance capabilities. Lead strategic conversations focused on best practices, optimization opportunities, and program expansion. Service Delivery and Technical Execution Oversee client platform configuration, including advanced data setups, rules creation, automated workflows, and integration testing. Proactively identify and remediate issues impacting client adoption, performance, or compliance outcomes. Take end to end ownership of requests and issues ensuring timely resolution, proactive client communication, and effective coordination across teams. Oversight, Risk Management and Advocacy Monitor client usage patterns, KPIs, and program health to identify risks and growth opportunities. Partner with internal teams (Product, Engineering, Compliance Advisory, Support) to coordinate solutions for complex client needs. Serve as the escalation point for critical issues, ensuring timely and transparent communication. Customer Success Manager_December 2025 Leadership and Knowledge Sharing Mentor analyst and senior level team members and support onboarding of new colleagues. Contribute to internal playbooks, documentation, and operational standards. Champion new product functionality and represent client feedback during product planning cycles. Foster a culture of collaboration, accountability and continuous learning by offering advice, guidance and support to colleagues. Actively build strong relationships across the team, promote open communication and shared learning and help ensure team objectives and service delivery standards are consistently met. Skills and Experience 5 years in Client Success, Account Management, Compliance Technology, or related roles. Experience supporting enterprise clients within SaaS, financial services, or regulatory technology. Strong understanding of compliance concepts such as personal trading, OBA, attestations, conflicts of interest, or related controls. Excellent stakeholder management skills with the professionalism to represent StarCompliance in high pressure, client facing scenarios and the ability to prioritise effectively in a fast paced environment. The ability to analyze complex data, translate business needs into platform configurations with excellent written and verbal communication skills, capable of clearly conveying topics and solutions to technical and non technical audiences. A commitment to learning new products, tools, technologies and practices. Preferred Experience with data integrations (SFTP, APIs, batch file processing). Prior experience with compliance platforms-knowledge of StarCompliance platform is advantageous. Experience leading or supervising a team or coaching and mentoring junior team members. StarCompliance Background Checks All positions require pre employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks. Equal Opportunity Employer Statement We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
Apr 28, 2026
Full time
About StarCompliance StarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360 degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency. Role The Client Success Manager (Lead Analyst) plays a pivotal role in ensuring clients realise maximum value from the StarCompliance platform. This role partners closely with clients to understand their compliance programs, guide them through configuration and adoption, and ensure long term satisfaction and platform engagement. A Lead Analyst acts as a senior resource within the team, driving complex client initiatives, supporting continuous improvement, and serving as a subject matter expert across Star's product suite. Responsibilities Client Partnership and Strategic Engagement Act as the primary point of contact for a portfolio of enterprise and strategic accounts. Build trusted relationships with client stakeholders by demonstrating deep understanding of compliance requirements and StarCompliance capabilities. Lead strategic conversations focused on best practices, optimization opportunities, and program expansion. Service Delivery and Technical Execution Oversee client platform configuration, including advanced data setups, rules creation, automated workflows, and integration testing. Proactively identify and remediate issues impacting client adoption, performance, or compliance outcomes. Take end to end ownership of requests and issues ensuring timely resolution, proactive client communication, and effective coordination across teams. Oversight, Risk Management and Advocacy Monitor client usage patterns, KPIs, and program health to identify risks and growth opportunities. Partner with internal teams (Product, Engineering, Compliance Advisory, Support) to coordinate solutions for complex client needs. Serve as the escalation point for critical issues, ensuring timely and transparent communication. Customer Success Manager_December 2025 Leadership and Knowledge Sharing Mentor analyst and senior level team members and support onboarding of new colleagues. Contribute to internal playbooks, documentation, and operational standards. Champion new product functionality and represent client feedback during product planning cycles. Foster a culture of collaboration, accountability and continuous learning by offering advice, guidance and support to colleagues. Actively build strong relationships across the team, promote open communication and shared learning and help ensure team objectives and service delivery standards are consistently met. Skills and Experience 5 years in Client Success, Account Management, Compliance Technology, or related roles. Experience supporting enterprise clients within SaaS, financial services, or regulatory technology. Strong understanding of compliance concepts such as personal trading, OBA, attestations, conflicts of interest, or related controls. Excellent stakeholder management skills with the professionalism to represent StarCompliance in high pressure, client facing scenarios and the ability to prioritise effectively in a fast paced environment. The ability to analyze complex data, translate business needs into platform configurations with excellent written and verbal communication skills, capable of clearly conveying topics and solutions to technical and non technical audiences. A commitment to learning new products, tools, technologies and practices. Preferred Experience with data integrations (SFTP, APIs, batch file processing). Prior experience with compliance platforms-knowledge of StarCompliance platform is advantageous. Experience leading or supervising a team or coaching and mentoring junior team members. StarCompliance Background Checks All positions require pre employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks. Equal Opportunity Employer Statement We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
HEAD OF TALENT & ORGANISATIONAL DEVELOPMENT Shape the future of work Runcorn (Hybrid: 3-4 days on-site) Highly competitive total reward package. We're moving fast, thinking differently, and redefining what's possible. Last year, we secured two employer awards, and we're proud that our Rowlands Pharmacy business has just been recognised as a Top 100 Sunday Times Best Employer UK. To build on this momentum, we're now searching for an impact driven Head of Talent & OD to help shape what comes next. About the Role Sitting at the heart of the HR team, this role will enhance our talent management propositions, products, and services. Grounded in a modern HR value chain approach, your mission will be to elevate what we do and how we do it. You'll bring all this to life through leading our talent management speciality hubs and working collaboratively with HR operations. What You'll Do You'll help shape and deliver our agenda by: Using data to identify patterns, diagnose root causes, and deliver improvements across processes, policies, and systems. Working with HR Shared Services to deploy technology that simplifies HR - improving platforms such as our LMS, ATS, and Performance & Reward systems. Reimagining our employer brand, social presence, EVP, sourcing channels, and assessment methods to strengthen our ability to attract and retain talent. Enhancing colleague and manager experiences across key areas of the employment lifecycle - sourcing/attraction, selection, onboarding, development, engagement, belonging, performance, and reward. Elevating communications and adoption of colleague propositions and HR initiatives, ensuring they land effectively with everyone. Ensuring that your team's commitments and KPIs drive strong performance and continuous improvement. Benchmarking and horizon scanning and making recommendations to ensure we keep pace with the evolving employment landscape. What Success Looks Like You'll succeed by optimising our talent management products, services, and propositions into simpler, faster, better experiences whilst also enabling our colleagues and managers to do their best work. About You You're a strategic, data-driven leader with the ability to execute at pace. You combine deep HR/OD expertise with a passion for designing and delivering HR experiences that have tangible business impact. You'll bring: Strong experience in redesigning and elevating talent management programmes - recruitment, onboarding, L&D, engagement, performance, reward, and retention. Considerable experience of leading delivery focussed Talent Management/HR teams that are both results oriented and relationship centred. An appetite for, and relevant experience, in using data to diagnose issues and shape pragmatic and simple HR solutions. A strong record of improving colleague engagement and experience across the full employee lifecycle and making HR "easy to do business with." Experience in deploying modern technology (including some AI) to enhance talent management. The ability to craft and deliver engaging, multi channel communications and campaigns that drive awareness and adoption. Evidence of delivering initiatives that have improved retention and reduced turnover/attrition. Experience operating at senior leader level in a fast-paced, large-scale environment - ideally Retail or Distribution. A CIPD or OD qualification; psychometrics qualification (desirable). Ready to Shape the Future? If you're an ambitious HR, Talent, or OD professional who is energised by continuous improvement, enthusiastic about delivering meaningful and impactful HR change, and ready for your next challenge - we'd love to hear from you!
Apr 28, 2026
Full time
HEAD OF TALENT & ORGANISATIONAL DEVELOPMENT Shape the future of work Runcorn (Hybrid: 3-4 days on-site) Highly competitive total reward package. We're moving fast, thinking differently, and redefining what's possible. Last year, we secured two employer awards, and we're proud that our Rowlands Pharmacy business has just been recognised as a Top 100 Sunday Times Best Employer UK. To build on this momentum, we're now searching for an impact driven Head of Talent & OD to help shape what comes next. About the Role Sitting at the heart of the HR team, this role will enhance our talent management propositions, products, and services. Grounded in a modern HR value chain approach, your mission will be to elevate what we do and how we do it. You'll bring all this to life through leading our talent management speciality hubs and working collaboratively with HR operations. What You'll Do You'll help shape and deliver our agenda by: Using data to identify patterns, diagnose root causes, and deliver improvements across processes, policies, and systems. Working with HR Shared Services to deploy technology that simplifies HR - improving platforms such as our LMS, ATS, and Performance & Reward systems. Reimagining our employer brand, social presence, EVP, sourcing channels, and assessment methods to strengthen our ability to attract and retain talent. Enhancing colleague and manager experiences across key areas of the employment lifecycle - sourcing/attraction, selection, onboarding, development, engagement, belonging, performance, and reward. Elevating communications and adoption of colleague propositions and HR initiatives, ensuring they land effectively with everyone. Ensuring that your team's commitments and KPIs drive strong performance and continuous improvement. Benchmarking and horizon scanning and making recommendations to ensure we keep pace with the evolving employment landscape. What Success Looks Like You'll succeed by optimising our talent management products, services, and propositions into simpler, faster, better experiences whilst also enabling our colleagues and managers to do their best work. About You You're a strategic, data-driven leader with the ability to execute at pace. You combine deep HR/OD expertise with a passion for designing and delivering HR experiences that have tangible business impact. You'll bring: Strong experience in redesigning and elevating talent management programmes - recruitment, onboarding, L&D, engagement, performance, reward, and retention. Considerable experience of leading delivery focussed Talent Management/HR teams that are both results oriented and relationship centred. An appetite for, and relevant experience, in using data to diagnose issues and shape pragmatic and simple HR solutions. A strong record of improving colleague engagement and experience across the full employee lifecycle and making HR "easy to do business with." Experience in deploying modern technology (including some AI) to enhance talent management. The ability to craft and deliver engaging, multi channel communications and campaigns that drive awareness and adoption. Evidence of delivering initiatives that have improved retention and reduced turnover/attrition. Experience operating at senior leader level in a fast-paced, large-scale environment - ideally Retail or Distribution. A CIPD or OD qualification; psychometrics qualification (desirable). Ready to Shape the Future? If you're an ambitious HR, Talent, or OD professional who is energised by continuous improvement, enthusiastic about delivering meaningful and impactful HR change, and ready for your next challenge - we'd love to hear from you!
About Us We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website. Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things. We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world. Diversity and inclusion matter to us. Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment. We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected. About the role The Senior Community Science Officer role will provide day to day project management of the community science workstream within the National Education Nature Park programme, coordinating the work of a small team of colleagues and liaising across the Museum and wider partnership. The role will work closely with Postdoctoral Researchers to facilitate meaningful research collaborations between young people, educators and biodiversity researchers, and to use evidence to inform nature recovery action across the country. The National Education Nature Park is an England wide programme of nature recovery, community science research, and climate education with over 9000 schools participating. Young people develop a meaningful connection to nature, experience rich curriculum content about biodiversity, climate change and the Planetary Emergency, and critically, feel able to take action to enhance and protect nature. The programme is commissioned by the Department for Education and led by the Museum in partnership with the Royal Horticultural Society and others. The post will be based within the Angela Marmont Centre for UK Nature (Science Department) as part of the Community Science team. The successful candidate will form an integral part of this internationally recognised research practice group. About you We are looking for an experienced community science (citizen science) professional to play a key role in delivering a high profile, exciting national programme. You will be passionate about participatory approaches to scientific research and have a wealth of experience to draw upon to create engaging and creative research activities that result in high quality research data. This role provides the opportunity for you to combine community science research with on the ground real world change, by supporting schools to enhance habitats on their school site and work towards nature recovery. Your knowledge of UK habitats and biodiversity, and approaches to enhance these, is key. Your experience of working with young people and designing resources or learning experiences for them will ensure that community science activities are deeply grounded in the National Curriculum and that this programme is equitable and accessible to all. Thriving at the Museum: the way we work We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum's values and forms the framework for the way we work. What we offer 27.5 days holiday plus 8 bank holidays (full time equivalent) Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 10%) Season ticket, bicycle and rental loan Life insurance Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK. Staff discount at our Museum shops and cafes We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential. Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit Membership to our Sports and Social Association (for a small fee), which includes access to our in house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi Hybrid working We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this than seeing first hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager. Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.
Apr 28, 2026
Full time
About Us We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website. Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things. We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world. Diversity and inclusion matter to us. Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment. We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected. About the role The Senior Community Science Officer role will provide day to day project management of the community science workstream within the National Education Nature Park programme, coordinating the work of a small team of colleagues and liaising across the Museum and wider partnership. The role will work closely with Postdoctoral Researchers to facilitate meaningful research collaborations between young people, educators and biodiversity researchers, and to use evidence to inform nature recovery action across the country. The National Education Nature Park is an England wide programme of nature recovery, community science research, and climate education with over 9000 schools participating. Young people develop a meaningful connection to nature, experience rich curriculum content about biodiversity, climate change and the Planetary Emergency, and critically, feel able to take action to enhance and protect nature. The programme is commissioned by the Department for Education and led by the Museum in partnership with the Royal Horticultural Society and others. The post will be based within the Angela Marmont Centre for UK Nature (Science Department) as part of the Community Science team. The successful candidate will form an integral part of this internationally recognised research practice group. About you We are looking for an experienced community science (citizen science) professional to play a key role in delivering a high profile, exciting national programme. You will be passionate about participatory approaches to scientific research and have a wealth of experience to draw upon to create engaging and creative research activities that result in high quality research data. This role provides the opportunity for you to combine community science research with on the ground real world change, by supporting schools to enhance habitats on their school site and work towards nature recovery. Your knowledge of UK habitats and biodiversity, and approaches to enhance these, is key. Your experience of working with young people and designing resources or learning experiences for them will ensure that community science activities are deeply grounded in the National Curriculum and that this programme is equitable and accessible to all. Thriving at the Museum: the way we work We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum's values and forms the framework for the way we work. What we offer 27.5 days holiday plus 8 bank holidays (full time equivalent) Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 10%) Season ticket, bicycle and rental loan Life insurance Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK. Staff discount at our Museum shops and cafes We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential. Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit Membership to our Sports and Social Association (for a small fee), which includes access to our in house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi Hybrid working We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this than seeing first hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager. Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.
Quality Manager (Study Abroad) Salary: £24.24 to £24.87 per hour + holiday (c. £44,822.04 salaried equivalent). Contract: Full-time (35 hours per week), temporary for up to 3 months initially. Location: Central London (hybrid working, 2/3 days onsite per week). We are delighted to be supporting a leading higher education institution in their search for a Quality Manager (Study Abroad) . This is an exciting opportunity for an experienced international education professional to take a lead role in the development, governance and enhancement of global student mobility opportunities. Working within an academic quality and standards environment, this role plays a critical part in ensuring that study abroad partnerships are well managed, compliant, student centred and strategically aligned. The postholder will collaborate extensively with academic colleagues, professional services teams, external partners and funders to deliver high quality international learning experiences. Key responsibilities for this role include: Study Abroad Systems, Governance & Partnerships Leading the development, implementation and ongoing maintenance of systems and processes for study abroad partnership administration, ensuring compliance with internal policies, external regulatory requirements and sector best practice. Developing and overseeing approval processes for study abroad placement institutions, including due diligence checks and maintaining accurate records of approved providers and agreements. Producing and managing study abroad partnership agreements for incoming and outgoing student mobilities. Acting as secretary to committees or working groups overseeing study abroad or other collaborative provision. Funding, Strategy & External Liaison Taking a lead role in drafting funding applications for international student mobility schemes, including the Turing Scheme and other emerging funding opportunities. Acting as the primary liaison between the institution and external funders, including government bodies. Writing impact, update and evaluation reports on international student mobility for institutional committees. Student, Academic & Partner Engagement Managing and coordinating liaison between placement providers, incoming and outgoing students, and academic staff to ensure clear communication throughout the study abroad lifecycle. Acting as a key point of contact for students, partner institutions and staff, providing proactive advice and problem solving support. Leading on the provision of advice, guidance and training for staff relating to international and study abroad opportunities. Quality Assurance & Enhancement Supporting quality assurance processes across the full study abroad lifecycle, including the collection, analysis and reporting of feedback from students, partners and academic staff. Working closely with quality and collaborative provision teams to ensure that study abroad placements are embedded within the institution s wider quality assurance framework. Contributing to the continuous enhancement of international mobility provision. Information, Communications & Data Maintaining clear, accessible and user friendly information on study abroad opportunities for prospective students via the website and for current students and staff through internal platforms. Ensuring accurate record keeping, reporting and governance documentation across all study abroad activity. Financial Management Managing student mobility budgets, ensuring value for money, robust financial controls, and compliance with both internal regulations and external funding requirements. Maintaining accurate financial records and monitoring expenditure across partnership and mobility activity. Wider Contribution Contributing to projects and initiatives across the collaborative provision and academic partnerships portfolio, as directed by the line manager. To be considered for this position, you should bring: Significant experience working with international partnerships, study abroad or student mobility in a higher education setting. Strong knowledge of quality assurance, governance and regulatory requirements within UK higher education. Experience working with external funding schemes for student mobility. Excellent organisational skills and the ability to manage complex systems, budgets and competing priorities. Strong written and verbal communication skills, with confidence engaging academic colleagues, students and senior external stakeholders. A collaborative, proactive approach and a strong commitment to enhancing the student experience through global opportunities. If you re motivated by the opportunity to shape international mobility provision and support impactful global learning experiences, we d love to hear from you. CVs will be reviewed on a rolling basis so if the role interests you, please apply ASAP and submit your CV in Word format. As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you throughout the application process.
Apr 28, 2026
Full time
Quality Manager (Study Abroad) Salary: £24.24 to £24.87 per hour + holiday (c. £44,822.04 salaried equivalent). Contract: Full-time (35 hours per week), temporary for up to 3 months initially. Location: Central London (hybrid working, 2/3 days onsite per week). We are delighted to be supporting a leading higher education institution in their search for a Quality Manager (Study Abroad) . This is an exciting opportunity for an experienced international education professional to take a lead role in the development, governance and enhancement of global student mobility opportunities. Working within an academic quality and standards environment, this role plays a critical part in ensuring that study abroad partnerships are well managed, compliant, student centred and strategically aligned. The postholder will collaborate extensively with academic colleagues, professional services teams, external partners and funders to deliver high quality international learning experiences. Key responsibilities for this role include: Study Abroad Systems, Governance & Partnerships Leading the development, implementation and ongoing maintenance of systems and processes for study abroad partnership administration, ensuring compliance with internal policies, external regulatory requirements and sector best practice. Developing and overseeing approval processes for study abroad placement institutions, including due diligence checks and maintaining accurate records of approved providers and agreements. Producing and managing study abroad partnership agreements for incoming and outgoing student mobilities. Acting as secretary to committees or working groups overseeing study abroad or other collaborative provision. Funding, Strategy & External Liaison Taking a lead role in drafting funding applications for international student mobility schemes, including the Turing Scheme and other emerging funding opportunities. Acting as the primary liaison between the institution and external funders, including government bodies. Writing impact, update and evaluation reports on international student mobility for institutional committees. Student, Academic & Partner Engagement Managing and coordinating liaison between placement providers, incoming and outgoing students, and academic staff to ensure clear communication throughout the study abroad lifecycle. Acting as a key point of contact for students, partner institutions and staff, providing proactive advice and problem solving support. Leading on the provision of advice, guidance and training for staff relating to international and study abroad opportunities. Quality Assurance & Enhancement Supporting quality assurance processes across the full study abroad lifecycle, including the collection, analysis and reporting of feedback from students, partners and academic staff. Working closely with quality and collaborative provision teams to ensure that study abroad placements are embedded within the institution s wider quality assurance framework. Contributing to the continuous enhancement of international mobility provision. Information, Communications & Data Maintaining clear, accessible and user friendly information on study abroad opportunities for prospective students via the website and for current students and staff through internal platforms. Ensuring accurate record keeping, reporting and governance documentation across all study abroad activity. Financial Management Managing student mobility budgets, ensuring value for money, robust financial controls, and compliance with both internal regulations and external funding requirements. Maintaining accurate financial records and monitoring expenditure across partnership and mobility activity. Wider Contribution Contributing to projects and initiatives across the collaborative provision and academic partnerships portfolio, as directed by the line manager. To be considered for this position, you should bring: Significant experience working with international partnerships, study abroad or student mobility in a higher education setting. Strong knowledge of quality assurance, governance and regulatory requirements within UK higher education. Experience working with external funding schemes for student mobility. Excellent organisational skills and the ability to manage complex systems, budgets and competing priorities. Strong written and verbal communication skills, with confidence engaging academic colleagues, students and senior external stakeholders. A collaborative, proactive approach and a strong commitment to enhancing the student experience through global opportunities. If you re motivated by the opportunity to shape international mobility provision and support impactful global learning experiences, we d love to hear from you. CVs will be reviewed on a rolling basis so if the role interests you, please apply ASAP and submit your CV in Word format. As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you throughout the application process.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 28, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Apr 28, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Apr 28, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Apr 28, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
CRM & Retention ManagerLocation: NI or ROI Type: Full-Time Hybrid WorkingA leading multi-channel entertainment and gaming business is hiring a CRM & Retention Manager to take ownership of omni-channel customer engagement across both retail venues and online platforms.This is a hands-on, commercially accountable role for someone who builds, launches, measures, and optimises CRM initiatives themselves. You'll sit at the centre of a deeply integrated retail and digital ecosystem, shaping lifecycle journeys that drive measurable revenue impact.The OpportunityYou will own CRM activity end-to-end - from segmentation and targeting through to automation logic, launch, measurement, and optimisation.This is not a strategy-only role. You will define direction, prioritise initiatives, and execute with precision. You'll work closely with senior retention leadership while collaborating across retail operations, digital teams, and data functions.There is significant scope to shape and mature omni-channel CRM capability across a growing organisation.Key ResponsibilitiesOwn CRM campaigns end-to-end across retail and online channelsDesign and manage automated lifecycle journeys (triggers, exclusions, control groups)Define and evolve customer segmentation frameworksDrive cross-channel engagement strategies using unified customer dataPartner with venue managers to ensure real-world campaign executionEstablish clear measurement frameworks using incrementality and holdout testingPrioritise initiatives based on commercial impactWhat You'll Work WithUnified customer data across retail and onlineLoyalty and in-venue engagement systemsAutomated CRM journey toolsCross-channel rewards and promotional mechanicsData-driven performance trackingWhat We're Looking ForProven hands-on experience building and launching CRM campaignsStrong understanding of lifecycle marketing and automationExperience working in gaming, betting, or a regulated digital environmentCommercially minded with experience measuring incrementalityConfident collaborating cross-functionally across operations, digital and senior stakeholdersComfortable making decisions with incomplete informationWhat's Not a FitPurely strategic CRM leadership with no executionCandidates who rely on large teams to deliverKPI focus on activity rather than commercial outcomesWhat's On OfferCompetitive compensationHybrid and flexible workingHigh ownership and visible impactOpportunity to shape omni-channel CRM in a growing businessTo speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
Apr 28, 2026
Full time
CRM & Retention ManagerLocation: NI or ROI Type: Full-Time Hybrid WorkingA leading multi-channel entertainment and gaming business is hiring a CRM & Retention Manager to take ownership of omni-channel customer engagement across both retail venues and online platforms.This is a hands-on, commercially accountable role for someone who builds, launches, measures, and optimises CRM initiatives themselves. You'll sit at the centre of a deeply integrated retail and digital ecosystem, shaping lifecycle journeys that drive measurable revenue impact.The OpportunityYou will own CRM activity end-to-end - from segmentation and targeting through to automation logic, launch, measurement, and optimisation.This is not a strategy-only role. You will define direction, prioritise initiatives, and execute with precision. You'll work closely with senior retention leadership while collaborating across retail operations, digital teams, and data functions.There is significant scope to shape and mature omni-channel CRM capability across a growing organisation.Key ResponsibilitiesOwn CRM campaigns end-to-end across retail and online channelsDesign and manage automated lifecycle journeys (triggers, exclusions, control groups)Define and evolve customer segmentation frameworksDrive cross-channel engagement strategies using unified customer dataPartner with venue managers to ensure real-world campaign executionEstablish clear measurement frameworks using incrementality and holdout testingPrioritise initiatives based on commercial impactWhat You'll Work WithUnified customer data across retail and onlineLoyalty and in-venue engagement systemsAutomated CRM journey toolsCross-channel rewards and promotional mechanicsData-driven performance trackingWhat We're Looking ForProven hands-on experience building and launching CRM campaignsStrong understanding of lifecycle marketing and automationExperience working in gaming, betting, or a regulated digital environmentCommercially minded with experience measuring incrementalityConfident collaborating cross-functionally across operations, digital and senior stakeholdersComfortable making decisions with incomplete informationWhat's Not a FitPurely strategic CRM leadership with no executionCandidates who rely on large teams to deliverKPI focus on activity rather than commercial outcomesWhat's On OfferCompetitive compensationHybrid and flexible workingHigh ownership and visible impactOpportunity to shape omni-channel CRM in a growing businessTo speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our people are central to everything we do and the internal HR Performance team helps drive a high-performance and continuous feedback culture to support this. We lead the firmwide performance and talent cycles, using practical expertise and data insights to continually improve how we develop, recognise and retain our people. You'll be part of a collaborative team combining strategic thinking aligned to the firm's priorities with end to end delivery and help influence BDO's strategic people culture. We'll help you succeed As the Performance Manager, you'll play a key role in shaping and delivering firmwide HR performance strategy and talent management initiatives. Reporting to the Performance Senior Manager, you'll partner closely with HR colleagues and business stakeholders to deliver robust performance evaluation, objective-setting, feedback and talent development cycles, and continuously evolve our approach using data and technology. This role is a 12 month fixed term contract until August 2027. In this role, you'll: Project manage the end-to-end delivery of firmwide performance cycles, including interim review, year-end evaluation (ratings, moderation, sign-off) and objective setting, for populations up to and including Director. Partner with HR, Employee Relations and operational teams such as Workday, Data and Analytics to ensure high-quality delivery of cyclical activities. Design and deliver clear, concise communications and guidance, tailored for different audiences such as staff, People Managers and HR. Contribute to the design and delivery of performance strategy aligned to business priorities, including process improvements, data-driven insights and AI-enabled enhancements. Champion a culture of quality performance conversations and continuous feedback across the firm, helping to simplify and embed processes. Support talent identification and promotion processes for populations up to Director level, so key talent is identified, retained and developed internally. Ensure performance and talent processes align with inclusion & belonging and reward strategies. Analyse performance rating and promotion trends and outcomes, producing insights and data reporting for Executive Board sign-off. Ensure all processes meet internal quality, risk and control requirements. Bring performance strategy market insights and practical experience to enhance firmwide practices. You'll be someone with: Experience delivering HR, performance and/or talent management processes, ideally within professional services. Excellent project management skills, with the ability to manage multiple priorities, and strong attention to detail. Strong collaboration and stakeholder management skills, influencing and supporting change. Experience building trusted relationships and providing performance strategy advice to stakeholders at different grades and teams. Strong written and verbal communication skills, with a focus on clarity and impact. Strong analytical skills, comfortable with managing and analysing large data sets in Excel. Experience working within quality and risk frameworks. Experience using Workday, including feedback and calibration. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 27, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our people are central to everything we do and the internal HR Performance team helps drive a high-performance and continuous feedback culture to support this. We lead the firmwide performance and talent cycles, using practical expertise and data insights to continually improve how we develop, recognise and retain our people. You'll be part of a collaborative team combining strategic thinking aligned to the firm's priorities with end to end delivery and help influence BDO's strategic people culture. We'll help you succeed As the Performance Manager, you'll play a key role in shaping and delivering firmwide HR performance strategy and talent management initiatives. Reporting to the Performance Senior Manager, you'll partner closely with HR colleagues and business stakeholders to deliver robust performance evaluation, objective-setting, feedback and talent development cycles, and continuously evolve our approach using data and technology. This role is a 12 month fixed term contract until August 2027. In this role, you'll: Project manage the end-to-end delivery of firmwide performance cycles, including interim review, year-end evaluation (ratings, moderation, sign-off) and objective setting, for populations up to and including Director. Partner with HR, Employee Relations and operational teams such as Workday, Data and Analytics to ensure high-quality delivery of cyclical activities. Design and deliver clear, concise communications and guidance, tailored for different audiences such as staff, People Managers and HR. Contribute to the design and delivery of performance strategy aligned to business priorities, including process improvements, data-driven insights and AI-enabled enhancements. Champion a culture of quality performance conversations and continuous feedback across the firm, helping to simplify and embed processes. Support talent identification and promotion processes for populations up to Director level, so key talent is identified, retained and developed internally. Ensure performance and talent processes align with inclusion & belonging and reward strategies. Analyse performance rating and promotion trends and outcomes, producing insights and data reporting for Executive Board sign-off. Ensure all processes meet internal quality, risk and control requirements. Bring performance strategy market insights and practical experience to enhance firmwide practices. You'll be someone with: Experience delivering HR, performance and/or talent management processes, ideally within professional services. Excellent project management skills, with the ability to manage multiple priorities, and strong attention to detail. Strong collaboration and stakeholder management skills, influencing and supporting change. Experience building trusted relationships and providing performance strategy advice to stakeholders at different grades and teams. Strong written and verbal communication skills, with a focus on clarity and impact. Strong analytical skills, comfortable with managing and analysing large data sets in Excel. Experience working within quality and risk frameworks. Experience using Workday, including feedback and calibration. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
About the Role Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. By delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting focus toward a more product focused role. You will also develop skills that prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists to increase adoption/usage by focusing on distinct users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, and liaise with product management to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles-including geographic/departmental presence, relationship history and business interests-to support renewal proposals and identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, e.g., CRM and cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action oriented, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS Office (Word, Excel, PowerPoint) skills are required 1 3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred) Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body Flexible Downtime: Generous time off helps keep you energized for your time on Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. Job ID: 324723 Posted On: 2026-04-16 Location: London, United Kingdom
Apr 27, 2026
Full time
About the Role Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. By delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting focus toward a more product focused role. You will also develop skills that prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists to increase adoption/usage by focusing on distinct users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, and liaise with product management to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles-including geographic/departmental presence, relationship history and business interests-to support renewal proposals and identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, e.g., CRM and cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action oriented, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS Office (Word, Excel, PowerPoint) skills are required 1 3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred) Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body Flexible Downtime: Generous time off helps keep you energized for your time on Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. Job ID: 324723 Posted On: 2026-04-16 Location: London, United Kingdom
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 27, 2026
Full time
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
