74 jobs found

Salary: £42,000-£47,000 (fixed) Location: London, hybrid working with a minimum of one day per week in the office Hours: Full-time, 35 hours per week Build the future of individual giving An international charity supporting people working at sea is seeking an Individual Giving Manager to lead a step-change in how individual fundraising is planned, delivered and grown. Individual giving is already generating around £450k per year, with clear ambition to increase this by £100k per year over the next two years. Appeals, digital income and event-driven donations are in place, but there is no single, coordinated strategy or supporter journey. This role exists to design and deliver that strategy. You will have the opportunity to build strong foundations, introduce clearer processes and automation, and bring coherence to supporter communications and stewardship. There are immediate opportunities for growth, alongside longer-term strategic development. What you will do Design and deliver a clear, ambitious individual giving strategy to grow income and improve supporter retention Lead multi-channel appeals and campaigns, including seasonal and end-of-financial-year activity Develop coordinated donor journeys across direct mail, digital, events and regular giving Improve segmentation, targeting and use of insight to increase engagement and return on investment Make effective use of CRM and email marketing systems to support growth and automation Oversee supporter care, ensuring timely, accurate and thoughtful responses to supporters Manage legacy and in-memoriam fundraising, strengthening and refining existing pipelines Work closely with marketing, data and finance colleagues to ensure strong infrastructure and reporting Build processes that enable the programme to scale sustainably over time About you You will bring: Significant experience in individual giving or direct marketing fundraising A strong track record of developing and delivering income-generating campaigns Strategic thinking combined with the ability to build practical systems and processes Confidence using data and insight to shape decisions and improve performance Excellent written communication skills and an understanding of supporter motivation A collaborative approach and empathy with a mission-driven organisation Why join You will be joining a collaborative and supportive team with a strong culture and clear ambition. This role offers genuine ownership, the chance to professionalise an important income stream, and the opportunity to make a meaningful difference to people working in some of the most challenging conditions in the world. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are currently looking for an outstanding CRM Assistant to join our team. Reporting into the Senior CRM Manager, you will be accountable for the day-to-day execution and management of our automated, candidate-facing marketing campaigns which are leveraged through our ESP platform, Braze. This is an exciting role that involves strategy building, operational planning, lifecycle mapping and campaign creation. Automation of our CRM processes and delivering the best user experience will be at the heart of what you do. In addition, you will play a key role in developing and implementing our future cross-channel communications strategies with a focus on growing, retaining and managing job-seeker audiences. Responsibilities: Operate all CRM automations in Braze successfully and effectively, independently handling the day-to-day management of the platform Oversee the operations of client product delivery, ensuring any paid-for CRM services are delivered against expected SLAs Deliver growing levels of engagement, conversions and improved performance across email, push and other cross-channel communications Conduct all campaign optimisation, driving an always on' test and learn approach to improve user retention and engagement rates and drive long-term user loyalty Product performance reports, measuring against KPIs and forecasts, sourcing the relevant data and translating it into actionable insight Be the subject matter expert for the job seeker customer lifecycle, utilising data insights to make informed and strategic decisions Compile campaign copy and manage the visual execution of campaigns, working closely with the Design team on creative briefs Manage and oversee all campaign testing and tracking Support the Senior CRM Manager on larger scale projects, such as the introduction of new channel touchpoints and transformation of user journeys Collaborate with wider teams within Marketing to ensure CRM communications link to wider marketing messaging Help and support the B2B email team in ensuring best practices are shared amongst the team and be able to support whilst they are on leave What we're looking for Experience in a CRM role Experience with CRM software Analytical and able to independently source and translate data Strong communication skills with the ability to work with technical and non-technical stakeholders Effective problem-solving skills Operates in a well-organised manner with minimum supervision We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

About the Role Desk Account Manager Location: Bromborough At Panda, we help businesses manage waste more responsibly, improve recycling performance, and reduce environmental impact. As part of a growing resource recovery business, we re focused on delivering strong service, building long-term customer relationships, and helping our customers get more value from their waste and recycling solutions. We re looking for a Desk Account Manager to take ownership of a portfolio of established SME customers. This is a relationship-led, desk-based role where you ll act as the main point of contact for your customers, making sure they receive excellent service while identifying opportunities to grow and develop each account. As a Desk Account Manager at Panda, you ll build strong relationships with decision-makers, proactively manage renewals and service changes, and work closely with internal teams to resolve issues quickly and professionally. This Desk Account Manager role would suit someone with experience in account management, customer success, or desk-based sales who enjoys building relationships, spotting opportunities, and delivering a high-quality customer experience. What You ll Be Doing You ll manage and develop a portfolio of SME customers, helping to retain business, increase account value, and make sure customers receive the right waste and recycling solutions for their needs. You ll be responsible for: Managing and developing a portfolio of SME customers with annual spend between £7,500 and £15,000. Acting as the primary point of contact for commercial and service-related enquiries. Building strong relationships with customers and key decision-makers. Proactively managing contract renewals, price reviews, and service updates. Identifying opportunities to upsell and cross-sell additional services, including recycling, food waste, glass, and specialist collections. Monitoring account performance, spend, and margins to maximise retention and account value. Working closely with Operations, Billing, and Customer Service teams to resolve issues quickly and efficiently. Supporting customers to remain compliant with waste legislation and environmental requirements. Maintaining accurate customer information and activity records within the CRM system. Delivering against retention, revenue growth, and customer satisfaction targets. What We re Looking For We re looking for someone who is commercially minded, customer-focused, and confident managing multiple accounts in a busy environment. You ll bring: Experience in account management, customer success, or desk-based sales. A track record of managing and growing SME customer accounts. Strong relationship-building and communication skills. Experience handling contract renewals, price discussions, and retention conversations. The ability to identify and convert upsell and cross-sell opportunities. Confidence using CRM systems and managing customer pipelines. A proactive mindset with strong problem-solving skills. Good attention to detail and the ability to keep customer records accurate and up to date. Experience in waste management, recycling, environmental services, or a related sector would be beneficial but is not essential. Why Join Panda? This is a great opportunity for someone looking for a practical, customer-focused Desk Account Manager role where you can take ownership of your own customer portfolio, build long-term relationships, and play a direct part in customer retention and growth. You ll be joining a business that values service, accountability, sustainability, and people who take pride in doing things properly. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

Harris Hill is delighted to be working with a well-established national charity to recruit a Direct Marketing Manager . This is a fantastic opportunity for a direct marketing specialist with strong direct mail experience to take ownership of high-impact fundraising campaigns. The role is responsible for delivering at least five income-generating direct mail campaigns and appeals each year, reaching audiences of c.50,000 supporters per campaign. You ll independently project manage activity end-to-end from briefing and creative development through to print, fulfilment and post-campaign analysis working closely with internal teams and external suppliers. This is a role suited to a confident senior professional who can use their experience to shape plans, make informed decisions and continuously improve campaign performance. This is a rolling recruitment process , with a closing date of 22nd May , however the hiring manager is reviewing applications and interviewing as they come in so early application is strongly encouraged. £32,861 per annum Hybrid working (3 days in the office, including Wednesdays) Full-time, permanent Key responsibilities Lead and deliver integrated direct marketing campaigns, with full ownership of c.5+ direct mail appeals per year (c.50,000 audience per campaign) Manage end-to-end campaign delivery including briefing, copy development, print, data selections, fulfilment and supplier management Monitor, analyse and optimise campaign performance, using data and insight to improve response rates, income and ROI Develop and enhance supporter journeys across acquisition, retention, upgrade and reactivation About you Proven experience delivering direct mail-led campaigns end-to-end, with strong project ownership Confident working with data/CRM systems to select audiences, analyse results and inform future campaigns Strong organisational and stakeholder management skills, with experience managing budgets, timelines and suppliers A clear focus on income generation, with the ability to create compelling, audience-led campaign messaging Please note: this role is not suited to candidates with a purely digital marketing background direct mail experience is essential. Apply to Hannah at Harris Hill on to learn more and get the full job pack. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics

Client Manager Salary: £28,000 - £30,000 Structure: Hybrid - 3 days from home Location: Leeds Looking for a client facing role? We are recruiting for a Client Account Manager on behalf of a global SaaS company to join their Leeds office. A commercial and strategic role, you will be focusing on delivering excellent account management, strengthening client relationships, and achieving or exceeding agreed financial targets. The successful candidate will work closely with clients to understand their needs, demonstrate product value, and identify opportunities for account growth. Why Apply? This company support a healthy work-life balance and offer flexible working arrangements. They encourage professional growth and development to enable employee satisfaction and long-term success. Alongside this, they offer a range of benefits including a generous holiday allowance, wellbeing programs, and private medical benefits. Key Responsibilities As Client Manager, you will be seeking opportunities to drive revenue growth within an existing customer portfolio Manage and close renewal opportunities with existing customers, ensuring timely follow-up and strong relationship management to support retention and growth. Achieve or exceed revenue targets by identifying and delivering up-sell and cross-sell opportunities. Identify account challenges and customer needs while clearly demonstrating the business value of our products and services. Deliver a high-quality customer experience through consistent and meaningful engagement. Maintain accurate planning, documentation, reporting, and CRM data in line with company processes and targets. Collaborate with internal teams including Marketing, Customer Success, and Strategy to share market insights and inform go-to-market initiatives. Requirements Results-driven with a strong self-motivated approach to achieving targets. Excellent communication, organisation, and time management skills. Ability to identify commercial opportunities using data, insights, and structured sales methodologies. Experience working in a B2B sales or customer service environment with responsibility for customer retention and growth. Strong collaboration skills and the ability to work effectively across teams. This is a fantastic opportunity to either progress or start your career in client management. If you have experience working with B2B customers, this could be the right next step for you. Please note, due to the number of responses we receive we are unfortunately unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.

Salesforce and Data Administrator (Exams Team ) We are currently recruiting for Salesforce and Data Administrator (Exams Team) to start Immediately on Temp -Basis for 6 Months Salary £40,375 £25 an hour - Location Euston - WHO WILL YOU BE WORKING FOR? Our client is an established non-profit healthcare organisation; dealing with changes in legislations. WHAT WILL YOU BE DOING? The post holder will work in a high-profile, high-risk area of the College and be responsible for assisting the Data and Statistics Manager (DSM) in collating information to support reports for key stakeholders and to support business improvement and mitigate key areas of risk. This includes maintaining data quality, building and refreshing reports/dashboards, and supporting system improvements. Undertake all necessary system preparatory work associated with online examinations Provide data and collate communications to support the swift resolution of any complaints and issues arising from that process. Train colleagues in all aspects of the College s Salesforce examinations process. Develop a close working relationship with key colleagues in IT, working together to fix any system issues affecting candidate applications and results, and actively striving to improve systems and processes, sharing best practice. Act as first-line support for Salesforce (CRM) queries for the Examinations function, troubleshooting common user issues Identify and clearly document Salesforce configuration and data-quality issues Support process efficiency by helping users understand and use existing Salesforce automation Build, maintain and quality-check Salesforce reports and dashboards (within assigned permissions), ensuring stakeholders can access accurate, timely information and that reporting definitions are understood and applied consistently. Undertake secure data management activities within Salesforce (within assigned permissions), including routine data updates and controlled imports/exports where authorised, and escalate requests requiring elevated access to the in-house IT team, in line with GDPR, data retention, and internal controls. Experience Knowledge / Skills / Attributes Extensive office administration in a relevant field, preferably examinations or assessment Handling, manipulating and interpreting large quantities of data. Experience in using, compiling and maintaining databases, extracting data and compiling reports. Experience providing first-line Salesforce support in a case management environment (e.g., Service Cloud), including troubleshooting common user issues and escalating incidents/requests to an IT or systems team. Experience creating and maintaining reports and dashboards to support operational and stakeholder reporting. Using, managing and manipulating large and complex databases

About the team The Philanthropy Team raises income for Impetus and for Impetus partner charities. The team consists of 15 staff. Impetus has an annual income of c.£11 million which we are looking to grow significantly within the next few years. The team is led by the Director of Philanthropy and Partnerships. The Philanthropy Team works with major donors, corporates and grant making trusts, as well as collaboratively with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also deliver a high-quality engagement programme of volunteering and pro bono for Impetus's corporate supporters. Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence. You would be joining a team that is passionate, ambitious, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve. Why work with us? Working at Impetus means joining an organisation that is serious about impact and serious about people. Our values actively guide how we make decisions, how we work together and how we deliver change. In the Philanthropy & Partnerships Team, you will: Be part of a high-performing and respected fundraising team Build meaningful, long-term relationships with thoughtful, impact-driven donors Develop your skills across the full fundraising cycle, supported by strong leadership Work on some of the charity sector's most exciting and long-term partnerships See a clear connection between your work and improved outcomes for young people If you are motivated by purpose, enjoy working to a high standard, and want to be part of a team that is ambitious about both impact and excellence, we would be delighted to hear from you. Harbi Jama, Director of Philanthropy & Partnerships About this role This role is a 12 month maternity cover, supporting an important phase of delivery and development within the Philanthropy team. The postholder will work closely with colleagues to maintain momentum in new business activity while contributing to strategic account management and stewardship. The Head of Development is a senior role within the Philanthropy Team, with a primary focus on new business development. This includes identifying, cultivating and securing new funding relationships across trusts, foundations, corporates, co investment partners and high net worth individuals. Alongside new business delivery, the role also provides strategic account management for a small portfolio of high-value partners, ensuring smooth transitions from acquisition into long term stewardship. This role works alongside the Head of Philanthropy, with both roles contributing to the success of the Philanthropy Team. The Head of Philanthropy leads on deep stewardship and retention, while the Head of Development focusses on new income generation and building relationships with new funders and partners. The postholder will work closely with the Director of Philanthropy & Partnerships, Philanthropy Directors as well as Senior Research and Insights Manager, contributing specialist expertise, strong delivery and sound judgement, while operating within agreed strategy and governance frameworks. Key responsibilities: New business development Support the Director of Philanthropy & Partnerships and Development Director on the development and delivery of the new business plan in line with the fundraising strategy Works with the Senior Research and Insights Manager to identify emerging funding trends, opportunities, market opportunities and best practice In collaboration with the Development Director and Growth and Insights Director, lead the delivery of agreed cultivation strategies for priority prospects, proactively progressing relationships from qualification through to solicitation and conversion, leveraging senior stakeholders, board members, donor advocates and wider networks Develop and deliver compelling cultivation strategies and tailored pitch plans for priority prospects, including designing and building new donor acquisition vehicles (e.g. committees, cultivation events and targeted communications), working collaboratively with colleagues across Impetus Lead and support high-level meetings, pitches and negotiations with prospective donors, positioning Impetus as a credible and strategic partner Work with trustees, senior leaders and pro bono supporters to leverage networks and secure introductions to new prospects Ensure high-quality written and verbal communications with prospective donors Account management and stewardship Build and maintain professional, long-term relationships within the portfolio, escalating strategic issues or risks promptly. Manage a targeted portfolio of high-value donors of six figures and supports on seven figure partnerships, ensuring excellent stewardship, timelyreporting and meaningful engagement Act as a relationship lead for selected donors, building trust and ensuring a smooth transition from new business to long-term stewardship Own and deliver tailored account plans for assigned donors, with a focus on renewal, upgrade and long-term relationship value Oversee the delivery of high-quality donor communications for assigned donors, including reports, impact updates, and engagement opportunities Ensure robust portfolio management, including accurate forecasting, pipeline management, and use of CRM systems Identify opportunities to deepen relationships through increased giving, multi-year commitments or broader engagement with Impetus' work Works closely with Development Director on supporting Funds i.e. Connect, Skills, Attainment or Engage as needed Supports or leads on committees such as Futures or Real estate Represent Impetus externally with professionalism and credibility Cross-team working and organisation contribution Build and maintain professional, long-term relationships within the portfolio, escalating strategic issues or risks promptly. Ensure consistent standards and best practice across account management and donor stewardship Collaborate closely with the Head of Philanthropy to ensure seamless handover from acquisition to stewardship and a coherent donor experience. Contribute insight from prospecting and market scanning to inform proposition development and strategic planning Ensure all activity aligns with Impetus' gift acceptance, due diligence and ethical fundraising policies Champion best practice in prospecting, pipeline management and new business development across the team Build a collaborative, inclusive, high quality team culture aligned with Impetus' values Person specification Essential : A strong track record of raising six-figure+ philanthropic income from grant-making trusts and foundations, corporate foundations and/or individual donors, including experience with high-net-worth individuals Proven ability to lead and deliver the full fundraising cycle, from prospecting and cultivation through to solicitation, stewardship and renewal Demonstrated strategic thinking, planning and delivery skills, with the ability to generate ideas, translate them into practical account plans, and execute them effectively Excellent research, prospecting and qualification skills, with the judgement to prioritise high-value opportunities A proactive, creative and innovative approach to fundraising, with the ability to adapt and develop creative donor centred approaches Experience operating with senior stakeholders, including trustees, board members and other high-level external partners Outstanding relationship management skills, with the ability to establish, manage and deepen trusted relationships with internal and external stakeholders Highly collaborative, contributing positively to team objectives and cross-organisational priorities Excellent written and verbal communication skills, with the ability to communicate impact and value clearly and persuasively Strong financial and portfolio management skills, including the ability to plan, forecast and deliver against income targets and budgets Ability to work well under pressure, managing multiple priorities and deadlines effectively A clear commitment to Impetus' mission and values A strong commitment to equality, diversity and inclusion Desirable Experience managing and stewarding multi-year, five- to seven-figure partnerships. Experience line managing and developing fundraisers or relationship managers. Experience working within a charity, foundation, venture philanthropy or intermediary organisation. Familiarity with CRM systems (e.g. Salesforce), income forecasting and portfolio reporting. Experience supporting or contributing to new business development strategies at a senior level. About Impetus . click apply for full job details

CRM Marketing Manager DTC Wellness Retailer SW London Zachary Daniels Recruitment is delighted to be once again supporting this rapidly scaling DTC Wellness Retailer, this time with the appointment of a motivated CRM Marketing Manager with a genuine passion for the health and wellness sector. What started at a kitchen table five years ago has grown into one of the Sunday Times fastest growing private companies, backed by Google, elite athletes, and entrepreneurs, with a viral appearance on Dragons' Den. The Role This is a crucial role in the company that is responsible for overseeing the ideation, planning & execution of our clients CRM strategy across e-mail and SMS. CRM is viewed, rightly, as a valuable channel to drive revenue and build long term relationships with their customers. You will own this part of the business and have a huge opportunity to grow and become a key player in a rapidly growing brand. Core areas of experience are: - Testing, Optimisation & Performance - Email Strategy & Execution - Retention & Lifecycle Growth - Team Collaboration What we're looking for 3+ years' experience in email / lifecycle / retention marketing Proven experience running A/B tests and optimising email performance Comfortable owning revenue targets and reporting against them Highly analytical - confident working with data and dashboards Strong copywriting skills with a commercial mindset Organised, detail-oriented, and excited by continuous improvement Experience in DTC, e-commerce, or subscription brands strongly preferred Benefits 25 days holiday + Bank Holidays Weekly team workouts during work hours Significant L&D budget that you allocate Free business products In office health bar Hybrid working BH35835

CRM & Loyalty Manager DTC & B2B West Midlands Competitive Salary + Benefits Zachary Daniels Recruitment are partnering with a nationally recognised, customer led business investing heavily in loyalty and customer engagement. This is an exciting opportunity to take ownership of CRM, loyalty and customer engagement strategy within a business that is investing heavily in customer retention, lifetime value and loyalty as key drivers of future growth. Reporting into the Head of Customer & Loyalty, the CRM & Loyalty Manager will play a pivotal role in shaping how the brand connects with customers across both digital and in-store channels. This role is ideal for someone who wants real ownership, enjoys working with autonomy and is passionate about creating loyalty strategies that deliver measurable commercial impact. This is a high visibility opportunity for a CRM & Loyalty Manager looking to make a genuine mark and build something meaningful. The CRM & Loyalty Manager will lead the delivery of CRM and loyalty strategy across the full customer lifecycle, driving stronger engagement, repeat purchase and long term value. This is a hands on role where you will combine strategic thinking with execution, owning campaigns, evolving the loyalty proposition and using customer insight to improve performance. The CRM & Loyalty Manager will have the freedom to shape ideas, test initiatives and influence the wider customer agenda. Key Responsibilities Define and deliver the CRM strategy across acquisition, onboarding, engagement, retention and reactivation Plan, execute and optimise CRM campaigns across email, SMS and other direct communication channels Lead segmentation and personalisation strategies to create relevant and high performing customer communications Own the development and ongoing optimisation of the loyalty programme, including rewards, benefits and partner opportunities Drive customer engagement, frequency and lifetime value through loyalty led initiatives Design and improve customer journeys across both digital and in-store touchpoints Use data, testing and customer insight to continuously improve campaign and programme performance Work closely with analytics teams to track key metrics and identify growth opportunities Collaborate with marketing, ecommerce, digital and technology teams to deliver joined up customer initiatives Lead and develop a small CRM and campaign delivery team Report on campaign performance, loyalty engagement and commercial contribution to senior stakeholders About You Strong background in CRM, loyalty or customer engagement within a retail or customer led business Passion for loyalty strategy and creating propositions that genuinely engage customers Hands on experience managing CRM platforms and lifecycle marketing campaigns Track record of improving retention, repeat purchase and customer value through loyalty or CRM initiatives Highly data driven, comfortable using insight, testing and segmentation to improve results Commercially aware with a clear understanding of how loyalty drives revenue and growth Confident working autonomously and taking ownership of key initiatives Strong stakeholder management skills with the ability to influence across multiple teams A proactive, hands on leader who enjoys both strategy and delivery Thrives in a fast paced environment with plenty of opportunity to make an impact Why Apply Rare opportunity to take ownership of CRM and loyalty within a growing retail business Play a visible role in shaping customer engagement strategy and commercial growth Join a business investing in loyalty, retention and customer experience Autonomy and support to build meaningful initiatives with real impact Strong career opportunity for someone looking to elevate their profile Competitive salary and benefits package Apply today to find out more and be considered. BH35679

Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by always providing a super service Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast-paced environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 51242LF The Portfolio Group are acting on behalf of our client in recruiting for this position.

Ecommerce Trading Manager A British design, & heritage style brand that embraces British heritage design, responsible sourcing, and timeless style are recruiting for an eCommerce Trading Manager who will lead the online trading performance the brand The role will be pivotal in driving profitable growth, optimising site performance, and delivering outstanding customer experiences that reflect the brand's values and personality. The role will lead the eCommerce trading team to ensure the brands digital channel is performing to its full potential - from launch planning and conversion optimisation to promotional execution and trading insight. Shopify experience is a must here Key Responsibilities Trading & Commercial Performance Lead group eCommerce trading strategy, driving sales, profit, and growth across the dedicated brands. Oversee daily and weekly performance, ensuring sales, AOV, and margin targets are met. Plan and execute trading calendars, promotions, and launches with brand and merchandising teams. Work closely with the merchandising team on stock and pricing to maximise availability and protect brand integrity. Optimise DTC and third-party channels for performance and profitability. Drive global trading strategies, tailoring creative and communications to each market. Customer Experience & Optimisation Champion continuous improvement in CRO, UX, and on-site merchandising. Ensure storytelling and product presentation reflect each brand authentically. Partner with tech and ops to maintain seamless site performance. Use data and insights to enhance conversion, engagement, and retention. Work with the brand ecommerce teams to develop SEO strategy, across traditional search engines and AI platforms. Leadership & Collaboration Lead and develop a high-performing trading team across the brand. Align with Marketing, CRM, Merchandising, Product and Performance teams to connect traffic and conversion goals. Drive collaboration and continuous improvement across all eCommerce functions. Reporting & Insight Own trading reports and dashboards, translating data into actionable growth plans. Share digital retail insights and trends to guide innovation and strategy. Assess, maintain and promote social and environmental performance throughout the Team in line with the company's Corporate, Social, Responsibility (CSR) Policy, Values and Mission Skils & Experience Proven success in senior online trading or commercial roles. Strong fashion retail background, ideally within premium or sustainable brands. Experience managing multi-brand or multi-site operations. Advanced analytical skills with GA4 and trading dashboards. BH35774

Patrons Manager Full-time Hybrid (at least 3 days per week on-site in Bloomsbury, London) Permanent £35,928 per annum Application deadline: 12pm (midday) on Tuesday 5 May 2026 About the role We are seeking an ambitious and relationship-focused Patrons Manager to play a leading role in the management and development of the Museum's Patrons Programme. Reporting to the Senior Patrons Manager, you will drive income growth, ensure high retention, and act as the primary contact and face for the majority of Patrons groups. Working closely with the Senior Patrons Manager, Patrons Coordinator, and colleagues across the department of Development, Events and Supporter Engagement, you will contribute to the success of the Patrons Programme and ensure continuity and leadership across all Patrons activities in the absence of the Senior Patrons Manager. This is a key role for a confident fundraiser who thrives on building long-term relationships and delivering ambitious targets to make a real impact on one of the Museum's most important supporter groups. About you Proven experience in fundraising, membership, or patron management, with a track record of achieving ambitious income targets. Ideally, you will understand fundraising structures within large organisations like the British Museum with experience of relationship-building with high-net-worth individuals. Exceptional interpersonal, organisational, and communication skills, with the ability to work independently and collaboratively. Resourceful, analytical, and proactive, with the ability to problem-solve and implement solutions. IT literate, with experience using Raiser's Edge or similar CRM systems. Available to work evenings and occasional weekends. Key areas of responsibility Patrons Programme leadership Tale ownership of the majority of the Patrons Programme, leading on income, retention, and engagement. Act as the main contact and face for most Patrons groups, building strong relationships and ensuring an exceptional experience. Income growth and stewardship Work with the Senior Patrons Manager and Research Team to identify, cultivate, and recruit new Patrons, particularly at £5,000 and £4,500 tiers. Work with the Philanthropy and Supporter Engagement teams to identify giving opportunities and steward existing donors effectively, while also providing insight and feedback to support the retention and renewal of existing Patrons. Programme administration Oversee day-to-day Patron enquiries, liaising with the Patrons Coordinator and escalating issues where necessary. Ensure all processes, including renewals, acknowledgements, and data management, are delivered efficiently, accurately, and to the highest standard. The British Museum is undertaking its biggest since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere. Benefits At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found , but we've outlined some highlights below: Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access. 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years). Learning and development through courses, mentoring and Athena as well as support for professional qualifications. Employee Assistance Programme available 24/7 for counselling, wellbeing support and more. Enhanced parental leave including maternity, paternity, adoption and shared parental leave. Support for carers through Employers for Carers. Civil Service Pension Scheme with a secure, inflation-linked defined benefit. Our Values Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered: Care Deeply Embrace the Unknown Spark Curiosity Value Many Voices These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application. Additional details At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice. If you have any additional needs that we should be aware of to support you with your application, please provide details Unfortunately, for this role we are unable to offer Sponsorship to applicants The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Harris Hill is delighted to be working with a well-established national charity to recruit a Direct Marketing Manager . This is a fantastic opportunity for a direct marketing specialist with strong direct mail experience to take ownership of high-impact fundraising campaigns. The role is responsible for delivering at least five income-generating direct mail campaigns and appeals each year, reaching audiences of c.50,000 supporters per campaign. You ll independently project manage activity end-to-end from briefing and creative development through to print, fulfilment and post-campaign analysis working closely with internal teams and external suppliers. This is a role suited to a confident senior professional who can use their experience to shape plans, make informed decisions and continuously improve campaign performance. This is a rolling recruitment process , with a closing date of 22nd May , however the hiring manager is reviewing applications and interviewing as they come in so early application is strongly encouraged. £32,861 per annum Hybrid working (3 days in the office, including Wednesdays) Full-time, permanent Key responsibilities Lead and deliver integrated direct marketing campaigns, with full ownership of c.5+ direct mail appeals per year (c.50,000 audience per campaign) Manage end-to-end campaign delivery including briefing, copy development, print, data selections, fulfilment and supplier management Monitor, analyse and optimise campaign performance, using data and insight to improve response rates, income and ROI Develop and enhance supporter journeys across acquisition, retention, upgrade and reactivation About you Proven experience delivering direct mail-led campaigns end-to-end, with strong project ownership Confident working with data/CRM systems to select audiences, analyse results and inform future campaigns Strong organisational and stakeholder management skills, with experience managing budgets, timelines and suppliers A clear focus on income generation, with the ability to create compelling, audience-led campaign messaging Please note: this role is not suited to candidates with a purely digital marketing background direct mail experience is essential. Apply to Hannah at Harris Hill on to learn more and get the full job pack. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics

Could you use your skills to help save lives across Cambridgeshire, Bedfordshire and the East of England? Role Title: Direct Marketing Lead Reporting to: Supporter Engagement Manager Salary: £32,861 per annum Contract Type: Permanent Hours: Full time Location: Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, Cambridgeshire PE28 4YF with hybrid working: 3 days in office (Alconbury Weald), 2 days from home The Direct Marketing Lead is a newly formed role focused on planning, delivering and optimising integrated, data-driven campaigns across offline and digital channels to grow income from individual supporters acquiring new donors, increasing the value of existing ones, and maximising return on investment. You will take ownership of end-to-end direct response activity, using insight, segmentation and testing to improve performance, while managing budgets, suppliers and internal relationships to deliver effective campaigns that also build strong, long-term supporter relationships. You ll be joining a friendly, supportive and passionate team within an organisation that s ambitious, collaborative and committed to development. If you re proactive, strategic, and motivated by making a difference, we d love to hear from you. Role Summary: Plan and deliver direct marketing campaigns across a mix of channels, with a focus on bringing in income and growing the supporter base. Take campaigns from idea through to delivery, including shaping the messaging and making sure everything goes out on time and within budget. Keep a close eye on performance, using results and insight to tweak and improve what we do next time. Build and develop supporter journeys that help bring people in, keep them engaged and encourage longer-term support. Work closely with teams across the organisation, as well as external suppliers, to get campaigns out the door and keep things running smoothly. Support wider planning and budgeting, using campaign results and data to help guide future activity and priorities. To be successful in this role you will have: Experience & Knowledge Proven track record of delivering integrated direct marketing campaigns, with particular strength in postal activity and full lifecycle ownership. Evidence of creating and evolving user journeys that drive stronger retention and deeper engagement. Confidence in data, including delivery of using CRM systems or databases to make data-led decision, select data, execute campaigns, generate reports, and extract actionable insights. Demonstrated ability to collaborate effectively with external partners, including agencies, fulfilment providers, and other suppliers. Solid experience managing campaign budgets, tracking income and optimising return on investment. Skills & Abilities Comfortable taking the lead on complex projects and working independently and with a strong sense of ownership. Highly capable organiser, able to juggle competing priorities while consistently meeting deadlines. Strong written communicator, skilled in producing engaging, audience-focused copy and briefs that inspires action. Data-literate, with the ability to analyse performance and make suggestions on findings and improvements. Detail-oriented with a methodical approach to ensuring accuracy and quality in all outputs. Solutions-focused mindset, bringing creativity and initiative to problem-solving and continuous improvement. Financially aware, able to plan, monitor and optimise budgets efficiently. Personal Attributes Passionate delivering and achieving tangible fundraising outcomes and contributing to income growth. Works well both collaboratively and autonomously, adapting style as needed. Brings a positive, flexible approach and thrives in a dynamic, fast-moving charity setting. Comfortable making informed decisions within agreed strategic frameworks. Desirable Educated to degree level or able to demonstrate equivalent professional experience. Willingness to contribute to broader organisational activities as required, including holding a full driving licence. Access to personal transport and ability to travel when needed. About Magpas Air Ambulance We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work. We offer a range of benefits including an Employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking. Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination. We encourage applicants from diverse backgrounds to apply. Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcome's members of the Armed Forces to apply. If you are looking for a new opportunity within a supportive and exciting environment, we would love to hear from you. Closing date: Friday 22nd May 2026 Interview date: Tbc Please note that the right is reserved to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience. Interested? If you would like to find out more, please click the button to be directed to our website, where you can complete the application process. This role is subject to a Disclosure and Barring Service (DBS) check. If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process. No agencies please.

Health and Safety Consultant Location: Homebased - UK-Wide Travel Salary: Up to £49k + up to £20k commission and up to £10k bonus Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-Time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You Phoenix Health and Safety, part of Wilmington Plc, are looking for a Health and Safety Consultant to provide expert consultancy to SME clients. You will deliver clear, practical, and legally compliant guidance that reduces risk and enhances operational safety. The successful candidate will combine strong technical expertise, exceptional client-facing skills, and sound commercial judgement to ensure client satisfaction, support contract retention, and identify opportunities for additional advisory services. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: Client Delivery: • Carry out H&S reviews on-site or remotely, delivering an organised and professional experience. • Assess clients against key UK H&S legislation and guidance, identifying what s working well and where improvements are needed. • Produce clear, concise reports and action plans. • Give practical, proportionate advice that works for SMEs, offering realistic recommendations. • Keep accurate records of findings, conversations and agreed actions to support a strong audit trail. Building Relationships: • Build trust quickly with business owners, managers and employees at all levels. • Explain legal duties and risk concepts in a calm, straightforward way and communicate urgency. • Manage expectations professionally and represent Phoenix with credibility in every interaction. Commercial Contribution: • Spot where clients could benefit from extra support (e.g., further consultancy time, training, or specialist assessments) and flag these appropriately. • Help retain clients by clearly demonstrating progress and explaining next steps. • Work closely with internal teams to ensure a smooth client journey and support the conversion of identified opportunities. Quality & Continuous Improvement: • Deliver work that meets Phoenix processes, templates and quality standards. • Maintain high standards of accuracy and consistency in all written outputs. • Take part in coaching, CPD and quality reviews to continually strengthen your technical skills. • Escalate serious risks or safeguarding concerns promptly through the correct channels. What s the Best Thing About This Role You will have the opportunity to work directly with SMEs, providing practical health and safety solutions that make a real difference, while developing your own consultancy expertise within a supportive and flexible environment. What s the Most Challenging Thing About This Role Balancing multiple client engagements, ensuring high-quality, compliant outputs, and effectively communicating complex health and safety requirements in an understandable and actionable way. Role Criteria To be successful in this role, you must have/be: • Minimum Level 3 H&S qualification (e.g., NEBOSH General Certificate or equivalent). • TechIOSH status (or clear evidence you're eligible and actively working towards it). • Sound working knowledge of UK H&S legislation and how to apply it proportionately in SME environments. • Proven client-facing experience with exemplary communication and people skills. • Strong commercial awareness, including the ability to recognise client needs, articulate value, and contribute to service growth in an ethical manner. • High standard of written English with the ability to produce clear and structured outputs. • Strong planning and time management skills; able to manage a schedule of client delivery and admin/record-keeping effectively. • Competent IT user (CRM/workflow tools, document templates, Microsoft 365) and comfortable adopting new tools. • Full UK driving licence and willingness to travel (where on-site delivery is required). To be successful in this role, it would be great if you have: • GradIOSH (or working towards) and/or higher-level H&S qualifications (e.g., NEBOSH Diploma, NCRQ, BSc/Grad Dip). • Experience delivering compliance reviews, audits, or consultancy services across varied sectors. • General workplace fire safety knowledge or experience. • Experience supporting development of client documentation (policies, risk assessment suites, SOPs) and implementing practical action plans. • Experience delivering training e.g. toolbox talks, workshops, leadership briefings. • Familiarity with HSE management models (e.g., HSG65/PDCA) and applying them in real-world SME environments. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!

We are seeking a Telesales Executive to join a small, friendly business based in Bedford. This is an office based role where you will be responsible for creating qualified sales opportunities by identifying buying signals, engaging target accounts, and converting marketing and data insights into high-quality sales meetings. This role focuses on intelligent prospecting and targeted engagement rather than high-volume cold calling. The SDR works closely with sales and marketing to identify opportunities, qualify prospects against agreed criteria, and generate a consistent pipeline of meetings for the Business Development team. The position plays a key role in supporting the company's growth strategy by ensuring Business Development Managers are consistently engaging with organisations that match their customer profile. Main Duties: To book and attend new qualified appointments to sell our services. Conduct client visits identifying client needs and presenting our solutions. Work with Telesales and Marketing to ensure inbound leads are generated for you to attend. Actively manage a structured sales pipeline to ensure consistent deal progression and closure. Direct responsibility for sales generation with an individual sales target. Increase sales across all potential sales streams and collaborate with all departments. Ensure that the KPI for proposal presentations is achieved. Ensure all work quoted for is costed and approved in accordance with Company procedures, and that submissions are both comprehensive, professional and accurate. Ensure the CRM database is developed and maintained. Requirements Experience of successfully delivering sales targets. Exposure to telesales, marketing-led lead generation or bid support environments Ability to prioritise workload and diary planning. Passionate and experienced in business-to-business sales within a similar market, with the ability to build relationships and influence key stakeholders Excellent knowledge of MS packages and CRM systems is required. Able to demonstrate a positive can-do attitude and work calmly under pressure, whilst delivering targets. Resilience and a can-do mentality, able to demonstrate a consistent ability to deal with barriers and obstacles to progress and display the determination and drive to achieve agreed goals. Self-sufficiency and independence, able to make things happen with pace and energy Possess an all-round understanding of business awareness and knowledge of financial terms and the ability to compile a sound business case. Excellent communication skills, flexibility, ability to work to deadlines and the determination to see a job through to a satisfactory conclusion are essential for this role Benefits Monday- Friday 8am- 5pm (1 hour lunch) 30k base salary and uncapped commission 28 days holiday including bank holidays Health & Medical Benefits Pension Scheme Free parking at Head Office Supportive culture with strong retention IND25