Director of Finance - Birmingham Cathedral The Director of Finance will be an integral part of the Senior Management Team, with responsibility for the strategic and day to day management of Cathedral Finances. They will support the ongoing development and implementation of its multi year financial plan to underpin the Cathedral's Strategic Plan. The postholder will ensure law and regulatory compliance and that all aspects of financial planning and management are conducted to provide accurate, relevant and timely financial information to both budget holders and Chapter. Main responsibilities Strategic Overall responsibility for the finance function ensuring the accurate and timely presentation of monthly management accounts, budgets, cashflow forecasts and statutory accounts for the Cathedral. Reporting to Chapter on all finance related matters, making an effective contribution to the Cathedral's financial decision making. Be part of the Senior Management Team, supporting Chapter and Heads of Department and working constructively with the Chief Operating Officer and Finance & Risk Committee. To work with the Chief Operating Officer to ensure that the Cathedral's Strategic Plan is underpinned by a multi-year financial plan. Communicate the Cathedral's finances to a range of stakeholders as required (staff, congregation, funders etc) clearly and concisely. To work with the Chief Operating Officer to ensure financial governance complies with best practice, alongside the regulations set down by charity law, the Charity Commission and the Association of English Cathedrals. To work with the Chief Operating Officer to maintain and develop financial sustainability, optimise the efficient use of resources (including investments) and identify exposure to risk. Operational Preparation of monthly management accounts, with full fund accounting well as other forecasts and information as required. Regular financial monitoring and business support meetings with Heads of Department. Support/undertake the preparation of monthly bank and control account reconciliations, partial exemption VAT returns, gift aid claims. Produce and oversee the detailed annual budget, rolling 3-year financial plan together with re forecast during the financial year. Preparation of the annual statutory financial statements for the Cathedral. To ensure that the Cathedral's endowment and restricted funds and investments are effectively managed and accessible to support cash flow or key projects as needed. Support the Chief Operating Officer and Heads of Department with project development by advising on financial and commercial plans, supporting the generation of business cases and financial forecasts for projects. Support with fundraising applications and regular reporting / submission to Church Commissioners and other funders. Oversight of Cathedral's payroll arrangements (currently undertaken through DBF) ensuring all legal and HMRC requirements are being met. Ensure compliance with all relevant accounting standards, financial policies, regulations and all relevant legal frameworks, together with appropriate management and financial controls and reconciliations are in place, and that the Cathedral has effective banking arrangements. Be the lead liaison on the Cathedral's relationship with our Bankers, Investment Managers and External Auditors. Oversee the work of the Accounts Support Officer to maintain the full function of sales ledger, purchase ledger and credit control. Oversee the work of the Accounts Support Officer to record all financial transactions carried out to include ensuring received income is recorded and banked in accordance with procedures and payment of all items of expenditure in accordance with procedures. Governance Attend Chapter meetings and provide regular written and verbal reports. Work with the Chair of Finance & Risk Committee, Dean and Chief Operating Officer to ensure that management information is presented in a transparent way that enables strategic decision to be taken by Chapter. Attend the Finance & Risk Committee meetings, liaising with the Chair and Chief Operating Officer to ensure that the committee functions well. Any other reasonable duties and responsibilities that may be required by Chapter to support the Chief Operating Officer and Chapter in the smooth operation of the cathedral. The Chapter The Senior Management Team Cathedral Finance and Risk Committee Attendance at the meetings of these bodies is expected. Training Requirements The role will require the post-holder to complete the following: Basic Awareness Safeguarding Training ACT Counter Terrorism Training GDPR Training Fire Marshal Training Terms and Conditions Reporting to: Chief Operating Officer Working hours: 37.5 hours per week Place of work: Colmore Row, Birmingham, B3 2QB Pension: Subject to meeting the relevant criteria you will be enrolled in the Cathedral's Pension Scheme with 8% employer contributions. Contract: Permanent Holidays: 36 days (including pro-rata statutory and public holidays entitlement). This role is subject to a 6-month probation period. This post is subject to a Basic DBS check.
Apr 26, 2026
Full time
Director of Finance - Birmingham Cathedral The Director of Finance will be an integral part of the Senior Management Team, with responsibility for the strategic and day to day management of Cathedral Finances. They will support the ongoing development and implementation of its multi year financial plan to underpin the Cathedral's Strategic Plan. The postholder will ensure law and regulatory compliance and that all aspects of financial planning and management are conducted to provide accurate, relevant and timely financial information to both budget holders and Chapter. Main responsibilities Strategic Overall responsibility for the finance function ensuring the accurate and timely presentation of monthly management accounts, budgets, cashflow forecasts and statutory accounts for the Cathedral. Reporting to Chapter on all finance related matters, making an effective contribution to the Cathedral's financial decision making. Be part of the Senior Management Team, supporting Chapter and Heads of Department and working constructively with the Chief Operating Officer and Finance & Risk Committee. To work with the Chief Operating Officer to ensure that the Cathedral's Strategic Plan is underpinned by a multi-year financial plan. Communicate the Cathedral's finances to a range of stakeholders as required (staff, congregation, funders etc) clearly and concisely. To work with the Chief Operating Officer to ensure financial governance complies with best practice, alongside the regulations set down by charity law, the Charity Commission and the Association of English Cathedrals. To work with the Chief Operating Officer to maintain and develop financial sustainability, optimise the efficient use of resources (including investments) and identify exposure to risk. Operational Preparation of monthly management accounts, with full fund accounting well as other forecasts and information as required. Regular financial monitoring and business support meetings with Heads of Department. Support/undertake the preparation of monthly bank and control account reconciliations, partial exemption VAT returns, gift aid claims. Produce and oversee the detailed annual budget, rolling 3-year financial plan together with re forecast during the financial year. Preparation of the annual statutory financial statements for the Cathedral. To ensure that the Cathedral's endowment and restricted funds and investments are effectively managed and accessible to support cash flow or key projects as needed. Support the Chief Operating Officer and Heads of Department with project development by advising on financial and commercial plans, supporting the generation of business cases and financial forecasts for projects. Support with fundraising applications and regular reporting / submission to Church Commissioners and other funders. Oversight of Cathedral's payroll arrangements (currently undertaken through DBF) ensuring all legal and HMRC requirements are being met. Ensure compliance with all relevant accounting standards, financial policies, regulations and all relevant legal frameworks, together with appropriate management and financial controls and reconciliations are in place, and that the Cathedral has effective banking arrangements. Be the lead liaison on the Cathedral's relationship with our Bankers, Investment Managers and External Auditors. Oversee the work of the Accounts Support Officer to maintain the full function of sales ledger, purchase ledger and credit control. Oversee the work of the Accounts Support Officer to record all financial transactions carried out to include ensuring received income is recorded and banked in accordance with procedures and payment of all items of expenditure in accordance with procedures. Governance Attend Chapter meetings and provide regular written and verbal reports. Work with the Chair of Finance & Risk Committee, Dean and Chief Operating Officer to ensure that management information is presented in a transparent way that enables strategic decision to be taken by Chapter. Attend the Finance & Risk Committee meetings, liaising with the Chair and Chief Operating Officer to ensure that the committee functions well. Any other reasonable duties and responsibilities that may be required by Chapter to support the Chief Operating Officer and Chapter in the smooth operation of the cathedral. The Chapter The Senior Management Team Cathedral Finance and Risk Committee Attendance at the meetings of these bodies is expected. Training Requirements The role will require the post-holder to complete the following: Basic Awareness Safeguarding Training ACT Counter Terrorism Training GDPR Training Fire Marshal Training Terms and Conditions Reporting to: Chief Operating Officer Working hours: 37.5 hours per week Place of work: Colmore Row, Birmingham, B3 2QB Pension: Subject to meeting the relevant criteria you will be enrolled in the Cathedral's Pension Scheme with 8% employer contributions. Contract: Permanent Holidays: 36 days (including pro-rata statutory and public holidays entitlement). This role is subject to a 6-month probation period. This post is subject to a Basic DBS check.
Michael Page Procurement & Supply Chain
Liverpool, Merseyside
Interim Procurement Officer will be supporting with the review and update of procurement governance, policy, procedures, and processes for a Local Authority-owned company to ensure compliance with the Procurement Act 2023 and alignment with the Council's Procedure Rules. Client Details This is a temporary position within a public sector organisation known for its commitment to delivering effective and efficient procurement processes. Description Gather and analyse procurement information, contracts, and project data. Support development of updated Procedure Rules and process documentation. Draft templates, guidance notes, and workflow materials. Develop process maps using agreed formats. Review Procurement Act 2023 requirements and incorporate into documentation. Assist with pipeline analysis and route-to-market planning. Liaise with council procurement, legal, and finance teams. Prepare materials for consultation and governance meetings including Board of Directors. Profile Proven experience in public sector procurement. Understanding of PCR 2015 and Procurement Act 2023. Evidence of working and using public sector regulations. Experience in or understanding of the construction/development sector would be preferred. Strong documentation and procedure writing skills. Process mapping experience. Job Offer 3 month interim opportunity with a leading public sector body, paying £350 per day (Inside IR35). You will be required to be on site in Liverpool a minimum of 1 day a month, you will need to be flexible depending on organisation needs.
Apr 26, 2026
Seasonal
Interim Procurement Officer will be supporting with the review and update of procurement governance, policy, procedures, and processes for a Local Authority-owned company to ensure compliance with the Procurement Act 2023 and alignment with the Council's Procedure Rules. Client Details This is a temporary position within a public sector organisation known for its commitment to delivering effective and efficient procurement processes. Description Gather and analyse procurement information, contracts, and project data. Support development of updated Procedure Rules and process documentation. Draft templates, guidance notes, and workflow materials. Develop process maps using agreed formats. Review Procurement Act 2023 requirements and incorporate into documentation. Assist with pipeline analysis and route-to-market planning. Liaise with council procurement, legal, and finance teams. Prepare materials for consultation and governance meetings including Board of Directors. Profile Proven experience in public sector procurement. Understanding of PCR 2015 and Procurement Act 2023. Evidence of working and using public sector regulations. Experience in or understanding of the construction/development sector would be preferred. Strong documentation and procedure writing skills. Process mapping experience. Job Offer 3 month interim opportunity with a leading public sector body, paying £350 per day (Inside IR35). You will be required to be on site in Liverpool a minimum of 1 day a month, you will need to be flexible depending on organisation needs.
Key Purpose of Post To support all areas of work within the remit of the Strategic Contract Manager by providing support to the delivery of all the strategic contract management services provided across the Council which will include, but is not limited to, the preparation of data, information and reports. Acting as a point of contact for communications across the wider Procurement Service and Council. Main Responsibilities Effective and efficient administration of contract management activities. Liaising with all stakeholders to ensure communication and governance processes, payment, performance and benefit realisation monitoring, and the initiation of remedial/improvement activity are executed properly, enabling reporting that the corporate contracts are on track to deliver the commissioned/procured goods and services To add value through procurement and deliver contract compliance in all contracting activity. The purpose is to improve cost effective supply arrangements, whilst maintaining customer service levels and compliance to Public Contracts Regulations and the Council's Financial and Contract Standing Orders and Procurement Strategy. To support the provision, and grow the current use of fit for purpose electronic tendering systems including e-catalogues and e-auctions, and information to support high quality procurement, supplier management and category management. To participate in 'future thinking' and the development of e-systems and e-processes that will drive forward increased efficiency and greater value for money from the Council's procurement activities. Support contract managers across the Council in all aspects of day to day contract management ensuring the set up and maintenance of the administrative arrangements for effective and efficient contract management are complied with, including stakeholder communication, governance, performance monitoring arrangements, payments and file/records management Conduct contractual monitoring, identifying and initiating remedies for data quality issues to support the provision of assurance of service delivery in line with strategy and contract and report on compliance and delivery performance Ensure all council policies and procedures and contract mechanisms are properly applied by the Strategic Contract Management Team, delivery units and delivery partnersDevelop effective relationships with the delivery units and delivery partners. Maintain accurate and up to date logs of issues, risks, change controls, actions and meeting minutes, ensure that actions are followed up in a timely fashion To contribute to the development of contract management manuals where appropriate. Ensure payments are accurate and reflect agreed performance/payment mechanisms Work collaboratively with colleagues across the Procurement Service to ensure a consistent commercial approach is taken, interdependencies are managed effectively, and a rich understanding of performance is developed. Undertake research into best practice contract management and the outcomes achieved by others to support benchmarking and apply lessons learned to improve the Council's contracting arrangements Ensure that the needs of customers and outcomes for service users drive contract management activity, and that customer feedback is sought and used as part of the contract management processes. Assist contract managers to intervene, analyse, manage and resolve business conflicts with delivery units and partners. Assist procurement professionals, where appropriate, with procurement projects supporting the development tender of documentation and evaluation procedures and other associated processes. To ensure compliance with all relevant standards including all financial regulations, Contracts Standing Orders, as well as European and UK procurement and other relevant legislation pertinent to contracts in the public sector, e.g.,IR35 legislation. Relevant professional qualifications requirement CIPS Level 4 Diploma Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 26, 2026
Contractor
Key Purpose of Post To support all areas of work within the remit of the Strategic Contract Manager by providing support to the delivery of all the strategic contract management services provided across the Council which will include, but is not limited to, the preparation of data, information and reports. Acting as a point of contact for communications across the wider Procurement Service and Council. Main Responsibilities Effective and efficient administration of contract management activities. Liaising with all stakeholders to ensure communication and governance processes, payment, performance and benefit realisation monitoring, and the initiation of remedial/improvement activity are executed properly, enabling reporting that the corporate contracts are on track to deliver the commissioned/procured goods and services To add value through procurement and deliver contract compliance in all contracting activity. The purpose is to improve cost effective supply arrangements, whilst maintaining customer service levels and compliance to Public Contracts Regulations and the Council's Financial and Contract Standing Orders and Procurement Strategy. To support the provision, and grow the current use of fit for purpose electronic tendering systems including e-catalogues and e-auctions, and information to support high quality procurement, supplier management and category management. To participate in 'future thinking' and the development of e-systems and e-processes that will drive forward increased efficiency and greater value for money from the Council's procurement activities. Support contract managers across the Council in all aspects of day to day contract management ensuring the set up and maintenance of the administrative arrangements for effective and efficient contract management are complied with, including stakeholder communication, governance, performance monitoring arrangements, payments and file/records management Conduct contractual monitoring, identifying and initiating remedies for data quality issues to support the provision of assurance of service delivery in line with strategy and contract and report on compliance and delivery performance Ensure all council policies and procedures and contract mechanisms are properly applied by the Strategic Contract Management Team, delivery units and delivery partnersDevelop effective relationships with the delivery units and delivery partners. Maintain accurate and up to date logs of issues, risks, change controls, actions and meeting minutes, ensure that actions are followed up in a timely fashion To contribute to the development of contract management manuals where appropriate. Ensure payments are accurate and reflect agreed performance/payment mechanisms Work collaboratively with colleagues across the Procurement Service to ensure a consistent commercial approach is taken, interdependencies are managed effectively, and a rich understanding of performance is developed. Undertake research into best practice contract management and the outcomes achieved by others to support benchmarking and apply lessons learned to improve the Council's contracting arrangements Ensure that the needs of customers and outcomes for service users drive contract management activity, and that customer feedback is sought and used as part of the contract management processes. Assist contract managers to intervene, analyse, manage and resolve business conflicts with delivery units and partners. Assist procurement professionals, where appropriate, with procurement projects supporting the development tender of documentation and evaluation procedures and other associated processes. To ensure compliance with all relevant standards including all financial regulations, Contracts Standing Orders, as well as European and UK procurement and other relevant legislation pertinent to contracts in the public sector, e.g.,IR35 legislation. Relevant professional qualifications requirement CIPS Level 4 Diploma Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Chief Financial Officer Location: National role with regular travel to the Birmingham and Kettering office E ACT is at a pivotal and exciting moment in its journey. As one of England's most ambitious and forward looking multi academy trusts, we now serve over 26,000 pupils across 37 academies, and we are entering a new phase of growth, innovation and national influence. Our work is guided by our Thrive Strategy, built on the conviction that every child in an E ACT academy should have the opportunity to thrive, regardless of their starting point or background. Following a period of significant organisational transformation and strengthened financial performance, our outgoing CFO, will be transitioning into the role of Deputy CEO. They leave behind a well run, well resourced and sector leading financial operation, giving our new CFO an exceptional platform from which to drive even greater impact. We are now seeking an outstanding Chief Financial Officer who will be a true strategic partner to the CEO and Board. This is not a traditional back office finance post. The CFO will play a central role in shaping E ACT's long term financial strategy, supporting our responsible growth ambitions, enabling digital and AI led innovation, and ensuring that every financial decision ultimately improves the life chances of the children and communities we serve. This is a unique opportunity to join a high performing, values led trust with real momentum, one that thinks big, does the right thing, shows team spirit and is deeply committed to social mobility and educational excellence. Key responsibilities: Provide strategic financial leadership Ensure robust financial governance Lead financial planning and performance Drive value for money and commercial effectiveness Champion digital transformation Lead and develop the finance and procurement functions Pay range: Competitive Salary. Qualifications and Skills: Professional accountancy qualification Deep financial expertise Strong commercial and analytical skills Digital and systems fluency Leadership and relationship-building Purpose-driven mindset What are we about? Join a trust that is going places! At E-ACT, we believe every child deserves opportunity. Our 'Opening Minds, Opening Doors' strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people-first culture, and ensure every voice is heard. We are proud to lead system-wide change both locally and national - providing sector-wide support while transforming futures. Our achievements are recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, and also the TES Trust Leadership Award 2024. E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour, a testament to the impact of our people-first culture and relentless drive for excellence. With 38 academies and over 25,000 pupils, our dedicated staff make excellence possible. We prioritise wellbeing, tackle workload, and continuously raise the bar. We don't just educate, we inspire ambition and empower every child to thrive. Benefits: Financial and Lifestyle We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting. Professional Growth and Development We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities for both teaching and support staff. Teaching staff benefit from automatic TLR progression, a structured 9-point pay scale (M1 to UPS3), and full TLR payments for part-time colleagues fulfilling full responsibilities. Culture and Wellbeing Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success. Please look at our 'Work for Us' page and Recruitment Pack for more information. How to apply: Please read the supporting documentation carefully before completing your application. E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.
Apr 26, 2026
Full time
Chief Financial Officer Location: National role with regular travel to the Birmingham and Kettering office E ACT is at a pivotal and exciting moment in its journey. As one of England's most ambitious and forward looking multi academy trusts, we now serve over 26,000 pupils across 37 academies, and we are entering a new phase of growth, innovation and national influence. Our work is guided by our Thrive Strategy, built on the conviction that every child in an E ACT academy should have the opportunity to thrive, regardless of their starting point or background. Following a period of significant organisational transformation and strengthened financial performance, our outgoing CFO, will be transitioning into the role of Deputy CEO. They leave behind a well run, well resourced and sector leading financial operation, giving our new CFO an exceptional platform from which to drive even greater impact. We are now seeking an outstanding Chief Financial Officer who will be a true strategic partner to the CEO and Board. This is not a traditional back office finance post. The CFO will play a central role in shaping E ACT's long term financial strategy, supporting our responsible growth ambitions, enabling digital and AI led innovation, and ensuring that every financial decision ultimately improves the life chances of the children and communities we serve. This is a unique opportunity to join a high performing, values led trust with real momentum, one that thinks big, does the right thing, shows team spirit and is deeply committed to social mobility and educational excellence. Key responsibilities: Provide strategic financial leadership Ensure robust financial governance Lead financial planning and performance Drive value for money and commercial effectiveness Champion digital transformation Lead and develop the finance and procurement functions Pay range: Competitive Salary. Qualifications and Skills: Professional accountancy qualification Deep financial expertise Strong commercial and analytical skills Digital and systems fluency Leadership and relationship-building Purpose-driven mindset What are we about? Join a trust that is going places! At E-ACT, we believe every child deserves opportunity. Our 'Opening Minds, Opening Doors' strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people-first culture, and ensure every voice is heard. We are proud to lead system-wide change both locally and national - providing sector-wide support while transforming futures. Our achievements are recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, and also the TES Trust Leadership Award 2024. E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour, a testament to the impact of our people-first culture and relentless drive for excellence. With 38 academies and over 25,000 pupils, our dedicated staff make excellence possible. We prioritise wellbeing, tackle workload, and continuously raise the bar. We don't just educate, we inspire ambition and empower every child to thrive. Benefits: Financial and Lifestyle We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting. Professional Growth and Development We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities for both teaching and support staff. Teaching staff benefit from automatic TLR progression, a structured 9-point pay scale (M1 to UPS3), and full TLR payments for part-time colleagues fulfilling full responsibilities. Culture and Wellbeing Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success. Please look at our 'Work for Us' page and Recruitment Pack for more information. How to apply: Please read the supporting documentation carefully before completing your application. E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.
Description Our local government clients in Greenwich, Greater London, seek a Complaints & Information Governance Officer to be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. Responsibilities To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. To work as part of a team delivering high-quality services across the remit of the service, having lead responsibility for one or two of the following areas, i.e. (i) Complaints, (ii) Freedom of Information, (iii) Data Protection, (iv) Members' Enquiries. To develop and maintain good relations with service areas and partner agencies To maintain a good working knowledge of the legislation, policies and protocols relevant to the service's work, e.g., Information governance and complaints procedures relevant to Children's Services. To provide an excellent and professional standard of service to all stakeholders, including the provision of advice and guidance. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree and equivalent experience dealing with complaints relating to Children's Services Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Experience of working in at least one of the following specialist areas, FOIA, DPA, Complaints or Member Enquiries Knowledge of complaints processes, including mechanisms for resolving complaints informally and the use of Alternative Dispute Resolution mechanisms. Excellent working knowledge of the Complaints procedures applicable to Children's Services, Schools, Freedom of Information Act, Data Protection Act, and information sharing legislation. Experience of successfully dealing with colleagues and the public, including communicating difficult issues effectively both orally and in writing. Knowledge of records management and retrieval systems and record-keeping protocols. Experience of working with computer-based systems, in particular Microsoft Excel, e-mail and scanning facilities. Demonstrable Understanding of the application of confidentiality principles to the area of work. Experience in project management and/or research work and relevant techniques. Experience in facilitating complaint resolution meetings. Experience in writing reports Experience in undertaking complex investigations. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Apr 26, 2026
Contractor
Description Our local government clients in Greenwich, Greater London, seek a Complaints & Information Governance Officer to be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. Responsibilities To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. To work as part of a team delivering high-quality services across the remit of the service, having lead responsibility for one or two of the following areas, i.e. (i) Complaints, (ii) Freedom of Information, (iii) Data Protection, (iv) Members' Enquiries. To develop and maintain good relations with service areas and partner agencies To maintain a good working knowledge of the legislation, policies and protocols relevant to the service's work, e.g., Information governance and complaints procedures relevant to Children's Services. To provide an excellent and professional standard of service to all stakeholders, including the provision of advice and guidance. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree and equivalent experience dealing with complaints relating to Children's Services Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Experience of working in at least one of the following specialist areas, FOIA, DPA, Complaints or Member Enquiries Knowledge of complaints processes, including mechanisms for resolving complaints informally and the use of Alternative Dispute Resolution mechanisms. Excellent working knowledge of the Complaints procedures applicable to Children's Services, Schools, Freedom of Information Act, Data Protection Act, and information sharing legislation. Experience of successfully dealing with colleagues and the public, including communicating difficult issues effectively both orally and in writing. Knowledge of records management and retrieval systems and record-keeping protocols. Experience of working with computer-based systems, in particular Microsoft Excel, e-mail and scanning facilities. Demonstrable Understanding of the application of confidentiality principles to the area of work. Experience in project management and/or research work and relevant techniques. Experience in facilitating complaint resolution meetings. Experience in writing reports Experience in undertaking complex investigations. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Programme Coordinator ASAP - 4 weeks with a potential of being extended 18.57 per hour Campus based Summary: This role is responsible for delivering high-quality and complex Assessment and Curriculum operations for both taught and research degree programmes. The role ensures compliance with University policies, enhances service delivery, and provides expert advice to stakeholders. Additionally, the role supports governance structures by providing secretarial support to key academic committees and contributes to continuous improvement initiatives. Assessment and Curriculum Officers will work against operational protocols detailing all tasks associated with each area of responsibility. Assessment and Curriculum Officers will support one or more of the following areas. Accountabilities and responsibilities : Assessment and Curriculum Administration for Taught Programmes Deliver high quality administration of taught progression and assessments, ensuring processes are accurate, efficient, and timely. Coordinate digital assessment systems, including portfolio submissions, online examinations, and secure mark entry. Facilitate the external moderation process by managing sample submissions for external examiners and ensuring feedback is communicated effectively to academic teams. Support exam boards by preparing documentation, liaising with board members, determining student outcomes, and ensuring the accurate processing of student outcomes. Manage programme modifications, ensuring all changes adhere to institutional and regulatory frameworks. Identify and address complex problems resulting from assessment and curriculum operations, acting as decision maker where required. Examination Operations Manage paper and digital exams, including ad-hoc and OSCE exams Work with Timetabling to plan, book and set up exam venues, and additional resources Manage examination events including logistical, technical and student requirements Manage post exam requirements, including de-rigging Recruitment, training and ongoing support for invigilators Ensure students with Additional Needs are supported through the examination process WISEflow: provide guidance and support for students and staff, and technical support. Research Degree Assessment Administration Coordinate research student progression, including scheduling review meetings and viva voce examinations. Liaise with PGR Examination teams and oversee viva voce events Ensure timely distribution of research theses to examination panels and facilitate the processing of examination outcomes. Identify and address complex problems resulting from research degree operations, acting as decision maker where required. Committee and Governance Support Provide secretarial support to Boards of Studies and Student Experience Committees, including scheduling meetings, preparing and distributing papers, recording minutes, and monitoring action items. Contribute to Board of Studies meetings and provide expert advice and guidance on relevant University matters. Quality Assurance and Compliance Provide guidance, interpretation and operational instruction on complex policy and practice. Support the implementation of policy and regulatory changes to enhance student experience and operational efficiency. Ensure all assessment and curriculum activities align with university regulations and external compliance requirements. Report student assessment outcomes to PSRBs as required. Provide specialist advice and guidance to colleagues on academic regulations, processes, and best practices. Support accreditation or internal programme approval activities as required. Service Improvement and Stakeholder Engagement Identify and implement process improvements to enhance efficiency and service quality. Engage with internal and external networks to share best practices and contribute to sectorwide discussions on assessment and curriculum. Work collaboratively across departments, and with staff of different seniority levels, to ensure effective information flow and stakeholder engagement. Other Duties Self-manage a complex and changing workload, identifying priorities against institutional risk and/or impact on the student experience Plan and manager small projects relating to the improvement or enhancement of assessment and curriculum operations Supporting a culture of continuous improvement in the way in which the University manages the student journey as it relates to assessment and curriculum operations. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 25, 2026
Seasonal
Programme Coordinator ASAP - 4 weeks with a potential of being extended 18.57 per hour Campus based Summary: This role is responsible for delivering high-quality and complex Assessment and Curriculum operations for both taught and research degree programmes. The role ensures compliance with University policies, enhances service delivery, and provides expert advice to stakeholders. Additionally, the role supports governance structures by providing secretarial support to key academic committees and contributes to continuous improvement initiatives. Assessment and Curriculum Officers will work against operational protocols detailing all tasks associated with each area of responsibility. Assessment and Curriculum Officers will support one or more of the following areas. Accountabilities and responsibilities : Assessment and Curriculum Administration for Taught Programmes Deliver high quality administration of taught progression and assessments, ensuring processes are accurate, efficient, and timely. Coordinate digital assessment systems, including portfolio submissions, online examinations, and secure mark entry. Facilitate the external moderation process by managing sample submissions for external examiners and ensuring feedback is communicated effectively to academic teams. Support exam boards by preparing documentation, liaising with board members, determining student outcomes, and ensuring the accurate processing of student outcomes. Manage programme modifications, ensuring all changes adhere to institutional and regulatory frameworks. Identify and address complex problems resulting from assessment and curriculum operations, acting as decision maker where required. Examination Operations Manage paper and digital exams, including ad-hoc and OSCE exams Work with Timetabling to plan, book and set up exam venues, and additional resources Manage examination events including logistical, technical and student requirements Manage post exam requirements, including de-rigging Recruitment, training and ongoing support for invigilators Ensure students with Additional Needs are supported through the examination process WISEflow: provide guidance and support for students and staff, and technical support. Research Degree Assessment Administration Coordinate research student progression, including scheduling review meetings and viva voce examinations. Liaise with PGR Examination teams and oversee viva voce events Ensure timely distribution of research theses to examination panels and facilitate the processing of examination outcomes. Identify and address complex problems resulting from research degree operations, acting as decision maker where required. Committee and Governance Support Provide secretarial support to Boards of Studies and Student Experience Committees, including scheduling meetings, preparing and distributing papers, recording minutes, and monitoring action items. Contribute to Board of Studies meetings and provide expert advice and guidance on relevant University matters. Quality Assurance and Compliance Provide guidance, interpretation and operational instruction on complex policy and practice. Support the implementation of policy and regulatory changes to enhance student experience and operational efficiency. Ensure all assessment and curriculum activities align with university regulations and external compliance requirements. Report student assessment outcomes to PSRBs as required. Provide specialist advice and guidance to colleagues on academic regulations, processes, and best practices. Support accreditation or internal programme approval activities as required. Service Improvement and Stakeholder Engagement Identify and implement process improvements to enhance efficiency and service quality. Engage with internal and external networks to share best practices and contribute to sectorwide discussions on assessment and curriculum. Work collaboratively across departments, and with staff of different seniority levels, to ensure effective information flow and stakeholder engagement. Other Duties Self-manage a complex and changing workload, identifying priorities against institutional risk and/or impact on the student experience Plan and manager small projects relating to the improvement or enhancement of assessment and curriculum operations Supporting a culture of continuous improvement in the way in which the University manages the student journey as it relates to assessment and curriculum operations. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Complaints Support Officer We are seeking a proactive and customer-focused Complaints Support Officer to join a busy Corporate Complaints Team. This is a varied and rewarding role supporting the effective handling of complaints, enquiries and feedback, ensuring a high-quality and consistent service is delivered across the organisation. About the role You will support the day-to-day operation of the complaints function, managing a caseload of enquiries and complaints from receipt through to resolution. This includes assessing cases, liaising with stakeholders, monitoring progress, and ensuring responses are delivered within agreed timescales. You will work closely with internal teams, senior stakeholders, and external bodies, providing advice and guidance on complaints procedures while maintaining accurate records and producing performance reports. The role also involves supporting Freedom of Information and Subject Access requests, as well as contributing to service improvements and policy development. Key responsibilities Receive, assess and manage complaints, enquiries and correspondence Maintain and monitor cases using a case management system Liaise with stakeholders including members of the public, senior staff, MPs and external organisations Provide advice and guidance on complaints handling processes Produce reports and performance data to support service improvements Ensure all communication is clear, timely and customer-focused Handle sensitive and confidential information in line with data protection requirements About you You will have experience working in a fast-paced administrative or customer-focused environment, with the ability to manage sensitive or complex enquiries professionally. You will also bring: Strong communication and interpersonal skills Excellent organisational skills and attention to detail The ability to work independently and prioritise workloads Confidence using IT systems and managing data A calm and professional approach when dealing with challenging situations This is an excellent opportunity for someone looking to develop their experience in complaints handling, governance, or customer services within a supportive and professional environment.
Apr 25, 2026
Contractor
Complaints Support Officer We are seeking a proactive and customer-focused Complaints Support Officer to join a busy Corporate Complaints Team. This is a varied and rewarding role supporting the effective handling of complaints, enquiries and feedback, ensuring a high-quality and consistent service is delivered across the organisation. About the role You will support the day-to-day operation of the complaints function, managing a caseload of enquiries and complaints from receipt through to resolution. This includes assessing cases, liaising with stakeholders, monitoring progress, and ensuring responses are delivered within agreed timescales. You will work closely with internal teams, senior stakeholders, and external bodies, providing advice and guidance on complaints procedures while maintaining accurate records and producing performance reports. The role also involves supporting Freedom of Information and Subject Access requests, as well as contributing to service improvements and policy development. Key responsibilities Receive, assess and manage complaints, enquiries and correspondence Maintain and monitor cases using a case management system Liaise with stakeholders including members of the public, senior staff, MPs and external organisations Provide advice and guidance on complaints handling processes Produce reports and performance data to support service improvements Ensure all communication is clear, timely and customer-focused Handle sensitive and confidential information in line with data protection requirements About you You will have experience working in a fast-paced administrative or customer-focused environment, with the ability to manage sensitive or complex enquiries professionally. You will also bring: Strong communication and interpersonal skills Excellent organisational skills and attention to detail The ability to work independently and prioritise workloads Confidence using IT systems and managing data A calm and professional approach when dealing with challenging situations This is an excellent opportunity for someone looking to develop their experience in complaints handling, governance, or customer services within a supportive and professional environment.
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Wandsworth, London
Information Support Officer £35,391 - £45,564 Fixed Term Contract - 12 months or Internal Secondment Full Time 36 hours Location: Richmond and Wandsworth Councils Other essential information: You will benefit from flexible working arrangements, with office attendance required twice per week, and will be expected to meet statutory and legislative deadlines. Objective of the Role You will support the Adult Social Care and Public Health directorates by ensuring information requests are handled lawfully, accurately and within statutory timescales.You will act as a first point of contact for Subject Access Requests (SARs) and Freedom of Information Requests (FOIs), MP enquiries and Councillor enquiries. You will help the directorate meet their obligations under information governance legislation while working towards deadlines. You will need to deliver a responsive, professional service to internal and external stakeholders. About the Role You will join a supportive Information team consisting of a Senior Information Support Officer, two Information Support Officers, a Redaction Officer and an Archive Manager.You will deal with requests made by political members or councillors related to adult Social Care and Public Health via our shared inbox. You will work with senior management and key stakeholders. Strong communication and interpersonal skills will be key. This is a 12-month fixed term contract or internal secondment for existing Richmond and Wandsworth Council staff. The role will involve flexible working three times a week. Your responsibilities will include: Acting as a first point of contact for Freedom of Information (FOI) requests, Subject Access Requests (SARs), MP enquiries and Councillor enquiries. Communicating with internal staff to collate information for responses. Liaising with police and external agencies. Logging, tracking and issuing responses within legislative deadlines. Identifying process improvements. Producing performance and compliance reports. Essential Skills and Experience Experience working with DPA 2018 and/or FOI requests Strong administrative skills Excellent communication skills High attention to detail Good IT knowledge including Outlook, SharePoint and Excel Ability to work independently and in a team If you have good administrative skills and are self-motivated to learn with an understanding of data governance, please apply as we can provide training for certain elements. Recruitment Timeline Closing Date: 6 May 2026 Shortlisting Date: 20 May 2026 Interview Date: Week commencing 25 May 2026 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Apr 25, 2026
Full time
Information Support Officer £35,391 - £45,564 Fixed Term Contract - 12 months or Internal Secondment Full Time 36 hours Location: Richmond and Wandsworth Councils Other essential information: You will benefit from flexible working arrangements, with office attendance required twice per week, and will be expected to meet statutory and legislative deadlines. Objective of the Role You will support the Adult Social Care and Public Health directorates by ensuring information requests are handled lawfully, accurately and within statutory timescales.You will act as a first point of contact for Subject Access Requests (SARs) and Freedom of Information Requests (FOIs), MP enquiries and Councillor enquiries. You will help the directorate meet their obligations under information governance legislation while working towards deadlines. You will need to deliver a responsive, professional service to internal and external stakeholders. About the Role You will join a supportive Information team consisting of a Senior Information Support Officer, two Information Support Officers, a Redaction Officer and an Archive Manager.You will deal with requests made by political members or councillors related to adult Social Care and Public Health via our shared inbox. You will work with senior management and key stakeholders. Strong communication and interpersonal skills will be key. This is a 12-month fixed term contract or internal secondment for existing Richmond and Wandsworth Council staff. The role will involve flexible working three times a week. Your responsibilities will include: Acting as a first point of contact for Freedom of Information (FOI) requests, Subject Access Requests (SARs), MP enquiries and Councillor enquiries. Communicating with internal staff to collate information for responses. Liaising with police and external agencies. Logging, tracking and issuing responses within legislative deadlines. Identifying process improvements. Producing performance and compliance reports. Essential Skills and Experience Experience working with DPA 2018 and/or FOI requests Strong administrative skills Excellent communication skills High attention to detail Good IT knowledge including Outlook, SharePoint and Excel Ability to work independently and in a team If you have good administrative skills and are self-motivated to learn with an understanding of data governance, please apply as we can provide training for certain elements. Recruitment Timeline Closing Date: 6 May 2026 Shortlisting Date: 20 May 2026 Interview Date: Week commencing 25 May 2026 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Advanced Specialist Clinical Pharmacist - Breast Cancer The Christie NHS Foundation Trust Employer: The Christie NHS Foundation Trust Location: Manchester, M20 4BX Contract Type: Permanent Hours: Full time Disability Confident: Yes About this job We have an exciting opportunity for a highly motivated and experienced Advanced Specialist Breast Cancer Pharmacist (Band 8b) to lead and further develop our breast cancer pharmacy services. This is a senior leadership position within our established breast cancer clinical pharmacy team. The post holder will provide strategic and clinical leadership to the breast cancer pharmacy service, working closely with the multidisciplinary team to ensure delivery of high-quality, patient-centred care across both the main Christie site and our outreach and peripheral clinics. You will be accountable for the safe, effective, and evidence-based use of systemic anti-cancer therapies (SACT) for patients with breast cancer. You be joining a supportive and forward-thinking team with a reputation for pioneering work in service delivery for patients with breast cancer. If you are enthusiastic and keen to shape the future of breast cancer pharmacy at one of the UK's most advanced cancer centres we would like to hear from you. To lead and manage the specialist breast cancer pharmacy service, ensuring clinical excellence, service alignment with Trust and national standards, and continuous improvement through defined performance measures. To provide advanced clinical pharmacy expertise, including independent prescribing, multidisciplinary collaboration, and delivery of patient-centred, evidence-based care for breast cancer patients. To oversee medicines optimisation and governance, ensuring safe, effective, and cost-efficient use of cancer medicines through robust protocols, incident management, and regulatory compliance. To manage and develop staff, providing leadership, mentorship, appraisals. To drive innovation and service development, leading initiatives such as pharmacist-led clinics, digital prescribing, and pathway optimisation to improve outcomes and reduce inequalities. To contribute to education, research, and financial stewardship, delivering teaching, audits, and clinical research while managing budgets, forecasting drug expenditure, and supporting sustainability goals. Although the pharmacy service is based at The Christie Hospital main site, postholders may be required to work at any location across the Greater Manchester and Cheshire Cancer Network. The Trust has a flexible working policy and, subject to service commitments, it may also be possible to support an element of working from home. The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Key Duties and Responsibilities To lead, develop and manage the specialist breast cancer pharmacy service within the Trust, ensuring alignment with departmental, Trust, and national standards. To provide highly specialist clinical pharmacy advice to other clinicians in multidisciplinary team meetings, outpatient clinics and on an ad hoc basis regarding the management of inpatients undergoing treatment for breast cancer including the management of clinical uncertainty by critically appraising the evidence-base and applying it to novel situations and reaching appropriate decisions in complex, challenging or sensitive environments where there are competing priorities and/or an absence of reliable evidence and in situations where other professionals may challenge the advice given. To act as an independent prescriber for appropriate breast cancer patients, managing own caseload and undertaking pharmacist-led clinics. This will include the management of patients with complex pharmaceutical care issues and distressed patients in emotive circumstances. To record personally generated information in the patient's Electronic Case Notes and Electronic Prescribing systems. To support patient-centred care by providing expert medicines advice, promoting adherence, and facilitating shared decision-making including verbal and written communication of highly complex drug or medicine related information to patients and relatives or carers including patients who may have language difficulties, physical or mental disabilities. To identify service improvement opportunities to meet the changing requirements of both the patient population and the Trust and take a pro active role in the development and implementation of these initiatives both within the Trust and with external agencies across the network where applicable e.g.: Greater Manchester Breast pathway board, NorthWest Genomics Laboratory Hub. To drive innovation in the treatment of patients with breast cancer, including pharmacist led clinics, supportive care interventions, and digital prescribing systems (EPMA). To establish a series of performance measures (discussed and agreed with the Consultant breast cancer pharmacist, and Service Manager & the Director of Pharmacy) against which the success of the post will be measured and reviewed on an ongoing basis. To lead and take responsibility for specific projects involving business planning for service expansion, workforce models, delivery of Trust and NHS strategy in shaping the breast cancer services across the organisation which may impact across or within departments, services or agencies external to the organization and collaborate with key stakeholders. To work collaboratively with other organisations across the network to encourage and support the implementation of creative and innovative service models to improve healthcare inequality and drive efficiencies across the system. To identify opportunities to reduce health inequalities and improve access to optimal breast cancer treatments across the network. To develop, implement, and maintain treatment protocols, prescribing guidelines, standard operating procedures and patient information in collaboration with the consultant pharmacist, clinicians and nursing teams. To collaborate in the development and monitoring of breast cancer specific homecare, self administration, and pathway optimisation initiatives and monitor expenditure across these areas. To be responsible for proactive reporting, investigating and reviewing trends in medication incidents in collaboration with the Medicines Safety Officer. Including risk assessment and leading on the implementation of actions with the wider multidisciplinary team to reduce likelihood of future harm and share learning through relevant governance committees. To maintain assurance that high cost, high risk medicines are used appropriately with robust governance processes. To act as a national opinion leader through involvement in guideline development, advisory boards, and specialist forums. To represent the Trust in regional and national projects to advance breast cancer pharmaceutical services. To deputise for the Breast Cancer Consultant Pharmacist at local, regional, and national level meetings (e.g. GM Cancer Breast Pathway Board). To continuously deliver and evaluate clinical pharmacy services and lead on service improvements to optimise breast cancer medication use and contribute to service/system efficiencies. To provide specialist teaching, supervision, and mentorship to pharmacy staff, medical staff, nurses, allied health professionals and students. To develop educational resources for both staff and patients and contribute to local and national training programmes in breast cancer and oncology pharmacy. To initiate, plan, organise, lead and participate in research, clinical audits, quality improvement projects, and service evaluation and disseminate findings through publications, conferences, and professional networks. To monitor and forecast breast cancer drug expenditure in collaboration with pharmacy leadership and consultant teams. To ensure safe, effective, and cost efficient use of medicines for patients with breast cancer, including horizon scanning and implementation of commissioning decisions. To analyse prescribing trends and implement cost saving initiatives while maintaining patient safety and outcomes including the generation of reports from Electronic Prescribing Systems where required. To provide expert advice on procurement, named patient requests, and management of drug shortages. To provide direct line management and professional leadership for specialist breast cancer pharmacists and pharmacy technicians within the oncology clinical pharmacy team. To undertake appraisals, supervision, training, and performance management of staff. . click apply for full job details
Apr 25, 2026
Full time
Advanced Specialist Clinical Pharmacist - Breast Cancer The Christie NHS Foundation Trust Employer: The Christie NHS Foundation Trust Location: Manchester, M20 4BX Contract Type: Permanent Hours: Full time Disability Confident: Yes About this job We have an exciting opportunity for a highly motivated and experienced Advanced Specialist Breast Cancer Pharmacist (Band 8b) to lead and further develop our breast cancer pharmacy services. This is a senior leadership position within our established breast cancer clinical pharmacy team. The post holder will provide strategic and clinical leadership to the breast cancer pharmacy service, working closely with the multidisciplinary team to ensure delivery of high-quality, patient-centred care across both the main Christie site and our outreach and peripheral clinics. You will be accountable for the safe, effective, and evidence-based use of systemic anti-cancer therapies (SACT) for patients with breast cancer. You be joining a supportive and forward-thinking team with a reputation for pioneering work in service delivery for patients with breast cancer. If you are enthusiastic and keen to shape the future of breast cancer pharmacy at one of the UK's most advanced cancer centres we would like to hear from you. To lead and manage the specialist breast cancer pharmacy service, ensuring clinical excellence, service alignment with Trust and national standards, and continuous improvement through defined performance measures. To provide advanced clinical pharmacy expertise, including independent prescribing, multidisciplinary collaboration, and delivery of patient-centred, evidence-based care for breast cancer patients. To oversee medicines optimisation and governance, ensuring safe, effective, and cost-efficient use of cancer medicines through robust protocols, incident management, and regulatory compliance. To manage and develop staff, providing leadership, mentorship, appraisals. To drive innovation and service development, leading initiatives such as pharmacist-led clinics, digital prescribing, and pathway optimisation to improve outcomes and reduce inequalities. To contribute to education, research, and financial stewardship, delivering teaching, audits, and clinical research while managing budgets, forecasting drug expenditure, and supporting sustainability goals. Although the pharmacy service is based at The Christie Hospital main site, postholders may be required to work at any location across the Greater Manchester and Cheshire Cancer Network. The Trust has a flexible working policy and, subject to service commitments, it may also be possible to support an element of working from home. The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. Key Duties and Responsibilities To lead, develop and manage the specialist breast cancer pharmacy service within the Trust, ensuring alignment with departmental, Trust, and national standards. To provide highly specialist clinical pharmacy advice to other clinicians in multidisciplinary team meetings, outpatient clinics and on an ad hoc basis regarding the management of inpatients undergoing treatment for breast cancer including the management of clinical uncertainty by critically appraising the evidence-base and applying it to novel situations and reaching appropriate decisions in complex, challenging or sensitive environments where there are competing priorities and/or an absence of reliable evidence and in situations where other professionals may challenge the advice given. To act as an independent prescriber for appropriate breast cancer patients, managing own caseload and undertaking pharmacist-led clinics. This will include the management of patients with complex pharmaceutical care issues and distressed patients in emotive circumstances. To record personally generated information in the patient's Electronic Case Notes and Electronic Prescribing systems. To support patient-centred care by providing expert medicines advice, promoting adherence, and facilitating shared decision-making including verbal and written communication of highly complex drug or medicine related information to patients and relatives or carers including patients who may have language difficulties, physical or mental disabilities. To identify service improvement opportunities to meet the changing requirements of both the patient population and the Trust and take a pro active role in the development and implementation of these initiatives both within the Trust and with external agencies across the network where applicable e.g.: Greater Manchester Breast pathway board, NorthWest Genomics Laboratory Hub. To drive innovation in the treatment of patients with breast cancer, including pharmacist led clinics, supportive care interventions, and digital prescribing systems (EPMA). To establish a series of performance measures (discussed and agreed with the Consultant breast cancer pharmacist, and Service Manager & the Director of Pharmacy) against which the success of the post will be measured and reviewed on an ongoing basis. To lead and take responsibility for specific projects involving business planning for service expansion, workforce models, delivery of Trust and NHS strategy in shaping the breast cancer services across the organisation which may impact across or within departments, services or agencies external to the organization and collaborate with key stakeholders. To work collaboratively with other organisations across the network to encourage and support the implementation of creative and innovative service models to improve healthcare inequality and drive efficiencies across the system. To identify opportunities to reduce health inequalities and improve access to optimal breast cancer treatments across the network. To develop, implement, and maintain treatment protocols, prescribing guidelines, standard operating procedures and patient information in collaboration with the consultant pharmacist, clinicians and nursing teams. To collaborate in the development and monitoring of breast cancer specific homecare, self administration, and pathway optimisation initiatives and monitor expenditure across these areas. To be responsible for proactive reporting, investigating and reviewing trends in medication incidents in collaboration with the Medicines Safety Officer. Including risk assessment and leading on the implementation of actions with the wider multidisciplinary team to reduce likelihood of future harm and share learning through relevant governance committees. To maintain assurance that high cost, high risk medicines are used appropriately with robust governance processes. To act as a national opinion leader through involvement in guideline development, advisory boards, and specialist forums. To represent the Trust in regional and national projects to advance breast cancer pharmaceutical services. To deputise for the Breast Cancer Consultant Pharmacist at local, regional, and national level meetings (e.g. GM Cancer Breast Pathway Board). To continuously deliver and evaluate clinical pharmacy services and lead on service improvements to optimise breast cancer medication use and contribute to service/system efficiencies. To provide specialist teaching, supervision, and mentorship to pharmacy staff, medical staff, nurses, allied health professionals and students. To develop educational resources for both staff and patients and contribute to local and national training programmes in breast cancer and oncology pharmacy. To initiate, plan, organise, lead and participate in research, clinical audits, quality improvement projects, and service evaluation and disseminate findings through publications, conferences, and professional networks. To monitor and forecast breast cancer drug expenditure in collaboration with pharmacy leadership and consultant teams. To ensure safe, effective, and cost efficient use of medicines for patients with breast cancer, including horizon scanning and implementation of commissioning decisions. To analyse prescribing trends and implement cost saving initiatives while maintaining patient safety and outcomes including the generation of reports from Electronic Prescribing Systems where required. To provide expert advice on procurement, named patient requests, and management of drug shortages. To provide direct line management and professional leadership for specialist breast cancer pharmacists and pharmacy technicians within the oncology clinical pharmacy team. To undertake appraisals, supervision, training, and performance management of staff. . click apply for full job details
Group Director of Governance & Assurance And Company Secretary Stonewater Stonewater is one of the UK's leading social housing providers. We manage around 40,000 homes for more than 93,000 customers and are financially strong, ambitious and values driven. With a long term A+ credit rating and a G1/V2 governance and viability rating, we are a major national provider with a clear social purpose and a complex, growing group structure. As we deliver our Strategic Plan to 2030, we are undertaking significant and complex work to deliver our three core objectives: Customer-centred services - providing customer-centred services that are proactive and efficient, and that help us to retain and attract customers. Quality homes and neighbourhoods - we will supply, manage, and maintain homes and neighbourhoods that are safe, connected, efficient, affordable, and flexible. Maximising value - we will maximise the value we provide to our customers and communities through decision making and initiatives that support environmental and social sustainability. Against an increasingly challenging regulatory and operating environment, the Director of Governance & Assurance and Company Secretary will be a trusted adviser to our Board and Executive, and a key enabler of confident, well judged leadership across the Group. We are seeking a highly credible governance professional with senior company secretarial experience in a large, complex and regulated environment. You will bring a strong understanding of company, charity and community benefit society law, regulatory frameworks relevant to registered providers, and experience of strategic planning, performance and risk management. This is a unique, organisation wide role, combining Company Secretary to the Stonewater Group with Senior Risk Officer responsibility. Reporting to the Chief Finance Officer, with independent access to the Board Chair, Chief Executive and Risk & Assurance Committee Chair, you will ensure Stonewater and its subsidiaries operate within legal, regulatory and constitutional requirements, and that robust decision making, risk management and assurance arrangements are in place across the Group. Calm, authoritative and collaborative, able to build effective relationships, you will be a trusted adviser to the Chair, Board and non executives, providing high quality governance support, insight and challenge, across the Board, executive and wider organisation. This is a rare opportunity to shape and safeguard the governance of one of the sector's most forward thinking housing organisations, ensuring Stonewater continues to operate with excellence, probity and ambition as it delivers for customers and communities. For further information please click Apply or for a confidential conversation call. Jude Watters on / Simon Wing on / Rosie Gunn on / Closing date: 9am Thursday 14th May 2026
Apr 24, 2026
Full time
Group Director of Governance & Assurance And Company Secretary Stonewater Stonewater is one of the UK's leading social housing providers. We manage around 40,000 homes for more than 93,000 customers and are financially strong, ambitious and values driven. With a long term A+ credit rating and a G1/V2 governance and viability rating, we are a major national provider with a clear social purpose and a complex, growing group structure. As we deliver our Strategic Plan to 2030, we are undertaking significant and complex work to deliver our three core objectives: Customer-centred services - providing customer-centred services that are proactive and efficient, and that help us to retain and attract customers. Quality homes and neighbourhoods - we will supply, manage, and maintain homes and neighbourhoods that are safe, connected, efficient, affordable, and flexible. Maximising value - we will maximise the value we provide to our customers and communities through decision making and initiatives that support environmental and social sustainability. Against an increasingly challenging regulatory and operating environment, the Director of Governance & Assurance and Company Secretary will be a trusted adviser to our Board and Executive, and a key enabler of confident, well judged leadership across the Group. We are seeking a highly credible governance professional with senior company secretarial experience in a large, complex and regulated environment. You will bring a strong understanding of company, charity and community benefit society law, regulatory frameworks relevant to registered providers, and experience of strategic planning, performance and risk management. This is a unique, organisation wide role, combining Company Secretary to the Stonewater Group with Senior Risk Officer responsibility. Reporting to the Chief Finance Officer, with independent access to the Board Chair, Chief Executive and Risk & Assurance Committee Chair, you will ensure Stonewater and its subsidiaries operate within legal, regulatory and constitutional requirements, and that robust decision making, risk management and assurance arrangements are in place across the Group. Calm, authoritative and collaborative, able to build effective relationships, you will be a trusted adviser to the Chair, Board and non executives, providing high quality governance support, insight and challenge, across the Board, executive and wider organisation. This is a rare opportunity to shape and safeguard the governance of one of the sector's most forward thinking housing organisations, ensuring Stonewater continues to operate with excellence, probity and ambition as it delivers for customers and communities. For further information please click Apply or for a confidential conversation call. Jude Watters on / Simon Wing on / Rosie Gunn on / Closing date: 9am Thursday 14th May 2026
Location: S70 Contract: 12 Weeks (Temporary) Hours: Full-Time Rate: Competitive (DOE) We are currently recruiting for a Service Improvement & Assurance Officer to support a busy corporate assurance function on a 12-week temporary contract. This role will work closely with the Head of Corporate Assurance (Internal Audit), supporting the delivery of key service improvement initiatives aligned with the Global Internal Audit Standards. The Role You will play a key role in driving service improvement activity through research, consultation, and the development of frameworks, templates, and documentation. This is an excellent opportunity for someone with strong analytical and governance experience to contribute to meaningful organisational improvements. Key Responsibilities Support the development and implementation of service improvement initiatives Conduct research and consultation to inform best practice approaches Develop and draft templates, frameworks, and supporting documentation Assist with assurance processes, including audit and governance activities Collate, analyse, and present data to support reporting and decision-making Support preparation for inspections and regulatory reviews Engage with internal and external stakeholders to gather information and insights Contribute to continuous improvement of systems, processes, and policies About You Experience in service improvement, assurance, audit, or governance environments Strong research, analytical, and problem-solving skills Ability to manage multiple priorities and meet tight deadlines Confident communicator with experience engaging a range of stakeholders High attention to detail, particularly when working with data and documentation Good working knowledge of Microsoft Office Desirable Experience working within a public sector or regulated environment Understanding of internal audit or assurance frameworks Knowledge of project management or continuous improvement methodologies
Apr 24, 2026
Seasonal
Location: S70 Contract: 12 Weeks (Temporary) Hours: Full-Time Rate: Competitive (DOE) We are currently recruiting for a Service Improvement & Assurance Officer to support a busy corporate assurance function on a 12-week temporary contract. This role will work closely with the Head of Corporate Assurance (Internal Audit), supporting the delivery of key service improvement initiatives aligned with the Global Internal Audit Standards. The Role You will play a key role in driving service improvement activity through research, consultation, and the development of frameworks, templates, and documentation. This is an excellent opportunity for someone with strong analytical and governance experience to contribute to meaningful organisational improvements. Key Responsibilities Support the development and implementation of service improvement initiatives Conduct research and consultation to inform best practice approaches Develop and draft templates, frameworks, and supporting documentation Assist with assurance processes, including audit and governance activities Collate, analyse, and present data to support reporting and decision-making Support preparation for inspections and regulatory reviews Engage with internal and external stakeholders to gather information and insights Contribute to continuous improvement of systems, processes, and policies About You Experience in service improvement, assurance, audit, or governance environments Strong research, analytical, and problem-solving skills Ability to manage multiple priorities and meet tight deadlines Confident communicator with experience engaging a range of stakeholders High attention to detail, particularly when working with data and documentation Good working knowledge of Microsoft Office Desirable Experience working within a public sector or regulated environment Understanding of internal audit or assurance frameworks Knowledge of project management or continuous improvement methodologies
Our client is a large local government organisation and looking for an experienced Head of Legal and Governance.This is initially a 3 month contract which may be extended for the right candidate You will Advising on decisions that constitute a key decision and ensuring appropriate support is in place to enable effective scrutiny. Develop and maintain the authority's Constitution, governance frameworks, and decision-making protocols, ensuring these are widely available for consultation with members, employees and the public. Oversee corporate assurance with reference to code of conduct (including conflicts of interest), whistleblowing, information governance and transparency. As the Monitoring Officer, make recommendations on the appropriate action against any unlawful acts in line with relevant governance requirements. Act as the most senior legal adviser to the authority, the Mayor (when elected), Chief Executive and Head of Paid Service, including on constitutional matters and complex legal issues. Work closely with the Chief Executive, the Director of Finance (S73 Officer) and Executive Leadership Team to shape and deliver strategic policy and corporate plans. Provide legal and governance input into programmes, partnerships, and regional initiatives representing the authority in these and other external forums. Operational oversight Strategic and operational leadership of the Legal Services function, ensuring high-quality, timely legal advice across the authority. Develop and lead the Democratic Services and Scrutiny function, ensuring effective support for elected members, committees and advisory boards, and facilitating public engagement. Support and enable the leadership of the emerging HR and OD function, including relevant policies and frameworks, and appropriate execution of an effective HROD service. Strategic and operational leadership of the Information Governance and Data Protection function, ensuring statutory requirements are met in accordance with the UK General Data Protection Regulations, and acting as the Senior Information Risk Owner (SIRO) Ensure a register of Members' interests, gifts and hospitality is maintained Ensure the effective operation of the Councillors' Code of Conduct including member complaints and the Investigation and Disciplinary Committee process in relation to Protected Officers. Oversee legal risk management, litigation, and regulatory compliance. Leadership and management Lead, inspire and develop a high-performing team of professionals, providing clear objectives and direction. Lead by example as part of the Senior Leadership Team, embodying the highest standards of ethical practice and behaviour and demonstrating integrity at all times. Promote a culture of integrity, transparency, and continuous improvement through mentoring and coaching of staff. Manage budgets and resources effectively. Support the development of the team by creating a learning environment and a culture of collaboration. PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35 HYBRID WORKING IS AVAILABLE
Apr 24, 2026
Seasonal
Our client is a large local government organisation and looking for an experienced Head of Legal and Governance.This is initially a 3 month contract which may be extended for the right candidate You will Advising on decisions that constitute a key decision and ensuring appropriate support is in place to enable effective scrutiny. Develop and maintain the authority's Constitution, governance frameworks, and decision-making protocols, ensuring these are widely available for consultation with members, employees and the public. Oversee corporate assurance with reference to code of conduct (including conflicts of interest), whistleblowing, information governance and transparency. As the Monitoring Officer, make recommendations on the appropriate action against any unlawful acts in line with relevant governance requirements. Act as the most senior legal adviser to the authority, the Mayor (when elected), Chief Executive and Head of Paid Service, including on constitutional matters and complex legal issues. Work closely with the Chief Executive, the Director of Finance (S73 Officer) and Executive Leadership Team to shape and deliver strategic policy and corporate plans. Provide legal and governance input into programmes, partnerships, and regional initiatives representing the authority in these and other external forums. Operational oversight Strategic and operational leadership of the Legal Services function, ensuring high-quality, timely legal advice across the authority. Develop and lead the Democratic Services and Scrutiny function, ensuring effective support for elected members, committees and advisory boards, and facilitating public engagement. Support and enable the leadership of the emerging HR and OD function, including relevant policies and frameworks, and appropriate execution of an effective HROD service. Strategic and operational leadership of the Information Governance and Data Protection function, ensuring statutory requirements are met in accordance with the UK General Data Protection Regulations, and acting as the Senior Information Risk Owner (SIRO) Ensure a register of Members' interests, gifts and hospitality is maintained Ensure the effective operation of the Councillors' Code of Conduct including member complaints and the Investigation and Disciplinary Committee process in relation to Protected Officers. Oversee legal risk management, litigation, and regulatory compliance. Leadership and management Lead, inspire and develop a high-performing team of professionals, providing clear objectives and direction. Lead by example as part of the Senior Leadership Team, embodying the highest standards of ethical practice and behaviour and demonstrating integrity at all times. Promote a culture of integrity, transparency, and continuous improvement through mentoring and coaching of staff. Manage budgets and resources effectively. Support the development of the team by creating a learning environment and a culture of collaboration. PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35 HYBRID WORKING IS AVAILABLE
Executive Assistant to President and Chief Executive Officer Our client is seeking an experienced EA to provide senior level support to the President and Chief Executive Officer. This role is a Temp role for 3 Months; £23-24an hour - Hybrid working You will need proven experience within a similar position, ideally within a professional membership body or healthcare/medical organisation. Who will you be working for? Our Client is an innovative healthcare organisation located in the City of London. What will you be doing? This role provides confidential, high quality, effective and proactive support to the RCoA President and Chief Executive Officer (CEO). The role holder ensures the smooth day-to-day management of the CEO and President s working lives and often represents the College as the first point of contact for both external and internal stakeholders. Your responsibilities will include: Deliver comprehensive and proactive diary management, managing time in the most effective and efficient manner while scheduling often complex and demanding priorities Treat correspondence and communication related to the work of the CEO and President with discretion and sensitively at all times Set up regular meetings for the President and the CEO with key stakeholders and ensure actions are followed up (in liaison with other teams across the College) and notes taken on an occasional basis if required Coordinate work and meetings across the Executive Team and Senior Management Team Respond to or re-direct written and telephone enquiries on behalf of the CEO and President, drafting replies or directing emails to colleagues where appropriate In their absence, manage the CEO and President s email inboxes, deciding which emails require forwarding and triaging all emails received for their return Manage all meeting and travel arrangements, ensuring all information and papers are provided in good time and actions followed up Deputise for other members of the Governance Team by providing occasional ad hoc support for core governance functions of the College, including elections and General Meetings You will need: Proven experience as an Executive Assistant or Personal Assistant at a senior level Proven experience of managing a varied and extensive workload effectively and prioritising successfully under pressure Experience of dealing professionally with a variety of internal and external stakeholders and forming good working relationships at all levels Experience of committee management and servicing How to apply? To apply for the Executive Assistant to President and Chief Executive Officer opportunity, please click on the Apply button below.
Apr 24, 2026
Seasonal
Executive Assistant to President and Chief Executive Officer Our client is seeking an experienced EA to provide senior level support to the President and Chief Executive Officer. This role is a Temp role for 3 Months; £23-24an hour - Hybrid working You will need proven experience within a similar position, ideally within a professional membership body or healthcare/medical organisation. Who will you be working for? Our Client is an innovative healthcare organisation located in the City of London. What will you be doing? This role provides confidential, high quality, effective and proactive support to the RCoA President and Chief Executive Officer (CEO). The role holder ensures the smooth day-to-day management of the CEO and President s working lives and often represents the College as the first point of contact for both external and internal stakeholders. Your responsibilities will include: Deliver comprehensive and proactive diary management, managing time in the most effective and efficient manner while scheduling often complex and demanding priorities Treat correspondence and communication related to the work of the CEO and President with discretion and sensitively at all times Set up regular meetings for the President and the CEO with key stakeholders and ensure actions are followed up (in liaison with other teams across the College) and notes taken on an occasional basis if required Coordinate work and meetings across the Executive Team and Senior Management Team Respond to or re-direct written and telephone enquiries on behalf of the CEO and President, drafting replies or directing emails to colleagues where appropriate In their absence, manage the CEO and President s email inboxes, deciding which emails require forwarding and triaging all emails received for their return Manage all meeting and travel arrangements, ensuring all information and papers are provided in good time and actions followed up Deputise for other members of the Governance Team by providing occasional ad hoc support for core governance functions of the College, including elections and General Meetings You will need: Proven experience as an Executive Assistant or Personal Assistant at a senior level Proven experience of managing a varied and extensive workload effectively and prioritising successfully under pressure Experience of dealing professionally with a variety of internal and external stakeholders and forming good working relationships at all levels Experience of committee management and servicing How to apply? To apply for the Executive Assistant to President and Chief Executive Officer opportunity, please click on the Apply button below.
Industry Governance Manager Permanent Location: Selby, Ipswich, London, Northampton with travel as required Are you adept in interpreting and simplifying complex information? Can you demonstrate energy sector knowledge alongside associated industry codes and governance arrangements? Are you a confident influencer who can communicate effectively? If so, this could be the role for you! Were looki click apply for full job details
Apr 24, 2026
Full time
Industry Governance Manager Permanent Location: Selby, Ipswich, London, Northampton with travel as required Are you adept in interpreting and simplifying complex information? Can you demonstrate energy sector knowledge alongside associated industry codes and governance arrangements? Are you a confident influencer who can communicate effectively? If so, this could be the role for you! Were looki click apply for full job details
Chief Financial Officer (CFO) East Northamptonshire Competitive Salary + Executive Benefits Our client, a leading and highly respected engineering firm based in East Northamptonshire, is seeking an experienced Chief Financial Officer to join its executive team. This newly created role reflects a period of sustained growth and expansion across a group of companies. This is a senior level opportunity for a commercially astute finance leader to shape financial strategy, drive performance, and support long-term growth. Key Responsibilities: • Develop and deliver financial strategy aligned to business objectives • Lead budgeting, forecasting, and financial planning across the group • Oversee financial reporting, compliance, and governance • Provide strategic financial insight to support senior decision-making • Manage accounting, audits, and internal controls • Lead and develop the finance team • Manage relationships with banks, investors, and external advisors • Identify opportunities for cost optimisation and revenue growth About You: • Proven experience in a senior financial leadership role (CFO/FD level) • Strong technical expertise in financial accounting and reporting standards • Strategic thinker with strong commercial acumen • Able to communicate complex financial data clearly to non-financial stakeholders • Demonstrated leadership and team management capability • High levels of integrity and professionalism Experience within engineering, manufacturing, or project-based environments is advantageous. This is an excellent opportunity to join a quality-driven, innovative engineering group at an exciting stage of its growth journey. Contact us in confidence for further information.
Apr 24, 2026
Full time
Chief Financial Officer (CFO) East Northamptonshire Competitive Salary + Executive Benefits Our client, a leading and highly respected engineering firm based in East Northamptonshire, is seeking an experienced Chief Financial Officer to join its executive team. This newly created role reflects a period of sustained growth and expansion across a group of companies. This is a senior level opportunity for a commercially astute finance leader to shape financial strategy, drive performance, and support long-term growth. Key Responsibilities: • Develop and deliver financial strategy aligned to business objectives • Lead budgeting, forecasting, and financial planning across the group • Oversee financial reporting, compliance, and governance • Provide strategic financial insight to support senior decision-making • Manage accounting, audits, and internal controls • Lead and develop the finance team • Manage relationships with banks, investors, and external advisors • Identify opportunities for cost optimisation and revenue growth About You: • Proven experience in a senior financial leadership role (CFO/FD level) • Strong technical expertise in financial accounting and reporting standards • Strategic thinker with strong commercial acumen • Able to communicate complex financial data clearly to non-financial stakeholders • Demonstrated leadership and team management capability • High levels of integrity and professionalism Experience within engineering, manufacturing, or project-based environments is advantageous. This is an excellent opportunity to join a quality-driven, innovative engineering group at an exciting stage of its growth journey. Contact us in confidence for further information.
Solus Accident Repair Centres
Shenley Church End, Buckinghamshire
Overview Join our Data Protection Team as a Data Protection Assistant, supporting our Data Protection Officer to help keep customer and colleague information safe. You'll be involved in day-to-day data protection activity, DSAR handling, GDPR training, and cross-functional collaboration. This role suits someone organised, curious, and confident working with detail-someone who enjoys understanding legal requirements and helping others work safely and compliantly. As Solus continues to expand nationally, this role is open to candidates based across the UK and supports working from home. However, there will be a requirement for a minimum of once-a-fortnight in-person attendance in the Milton Keynes / Dunstable area to support effective collaboration and team working. Responsibilities Support the Data Protection Officer with day-to-day activity and ad-hoc DP projects. Help manage and respond to DSARs coming into Solus. Assist in designing and delivering GDPR training for operational teams and leaders. Work with Risk, Compliance, Governance and Aviva's data protection teams to ensure alignment and good practice. Keep up to date with data protection laws including GDPR, the Data Protection Act 2018, PECR and related obligations. Attend ICO events and relevant learning to maintain knowledge. Support communication with operational leaders and stakeholders regarding data protection expectations. Contribute to Consumer Duty and customer-centric initiatives focused on reducing risk while improving experience. Qualifications Understanding of GDPR and relevant UK data protection legislation. Strong communication, organisation, prioritisation and written skills. Comfortable working with multiple stakeholders across different teams. Interest in data privacy, compliance, or governance. Flexibility to travel and occasionally work outside core hours. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Apr 24, 2026
Full time
Overview Join our Data Protection Team as a Data Protection Assistant, supporting our Data Protection Officer to help keep customer and colleague information safe. You'll be involved in day-to-day data protection activity, DSAR handling, GDPR training, and cross-functional collaboration. This role suits someone organised, curious, and confident working with detail-someone who enjoys understanding legal requirements and helping others work safely and compliantly. As Solus continues to expand nationally, this role is open to candidates based across the UK and supports working from home. However, there will be a requirement for a minimum of once-a-fortnight in-person attendance in the Milton Keynes / Dunstable area to support effective collaboration and team working. Responsibilities Support the Data Protection Officer with day-to-day activity and ad-hoc DP projects. Help manage and respond to DSARs coming into Solus. Assist in designing and delivering GDPR training for operational teams and leaders. Work with Risk, Compliance, Governance and Aviva's data protection teams to ensure alignment and good practice. Keep up to date with data protection laws including GDPR, the Data Protection Act 2018, PECR and related obligations. Attend ICO events and relevant learning to maintain knowledge. Support communication with operational leaders and stakeholders regarding data protection expectations. Contribute to Consumer Duty and customer-centric initiatives focused on reducing risk while improving experience. Qualifications Understanding of GDPR and relevant UK data protection legislation. Strong communication, organisation, prioritisation and written skills. Comfortable working with multiple stakeholders across different teams. Interest in data privacy, compliance, or governance. Flexibility to travel and occasionally work outside core hours. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
Apr 24, 2026
Full time
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI-enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de-escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
Apr 24, 2026
Full time
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI-enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de-escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 24, 2026
Full time
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Property Accountant - REIM - OUR CLIENT is a leading UK real estate investment and fund management platform who is seeking a Property Accountant to join its London finance team. The role will work closely with the Finance Director and wider finance function, supporting the financial oversight and reporting of the firm's property investment structures. The business specialises in UK real estate investment, development and asset management and manages a range of investment vehicles and mandates. This is a hands-on role within a collaborative finance team, providing exposure across the full investment lifecycle from acquisition and financing through to ongoing asset management and disposal . THE ROLE - Key Responsibilities include: Investment and Property Financial Oversight Reviewing monthly, quarterly and annual management accounts prepared by external administrators. Assisting in the preparation and review of statutory financial statements for investment entities. Supporting the preparation of quarterly investor reporting and respond to investor information requests. Reviewing cash positions and assisting with treasury reporting across investment structures. Monitoring purchase invoices, approvals and investment-level payments. Investment Lifecycle Support Assisting with acquisitions, disposals and refinancing activities across the property portfolio. Maintaining investment structure charts and ensure control procedures are followed. Supporting the year-end audit process for investment entities and liaise with external auditors. Overseeing outsourced accounting providers. Governance, Compliance and Reporting Ensuring robust financial governance and documentation across investment structures. Supporting the Head of Tax, Chief Financial Officer and partners with financial information and analysis. Maintaining relationships with administrators, bankers and other service providers. Assisting with board reporting and attend quarterly investment board meetings where required. THE PERSON: You will be: A fully qualified accountant (ACA, ACCA or CIMA). Experienced within real estate, property investment or audit with property exposure . Experienced with working with external administrators and auditors. Possessing the ability to review and challenge financial information and be detail orientated. Highly organised with the ability to manage multiple deadlines. A confident communicator able to work effectively with both finance and non-finance stakeholders. BENEFITS: Hybrid working - 3 days in office. Excellent Pension. Discretionary Bonus. Private Medical and Life Insurance. Income Protection Insurance (for long term sickness cover). Employee wellbeing service. Travel and 'Giving' benefits. Opportunity This role offers the opportunity to join a highly regarded real estate investment manager with a strong track record in the UK market, providing exposure to complex investment structures and close interaction with both the finance and investment teams. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
Apr 24, 2026
Full time
Property Accountant - REIM - OUR CLIENT is a leading UK real estate investment and fund management platform who is seeking a Property Accountant to join its London finance team. The role will work closely with the Finance Director and wider finance function, supporting the financial oversight and reporting of the firm's property investment structures. The business specialises in UK real estate investment, development and asset management and manages a range of investment vehicles and mandates. This is a hands-on role within a collaborative finance team, providing exposure across the full investment lifecycle from acquisition and financing through to ongoing asset management and disposal . THE ROLE - Key Responsibilities include: Investment and Property Financial Oversight Reviewing monthly, quarterly and annual management accounts prepared by external administrators. Assisting in the preparation and review of statutory financial statements for investment entities. Supporting the preparation of quarterly investor reporting and respond to investor information requests. Reviewing cash positions and assisting with treasury reporting across investment structures. Monitoring purchase invoices, approvals and investment-level payments. Investment Lifecycle Support Assisting with acquisitions, disposals and refinancing activities across the property portfolio. Maintaining investment structure charts and ensure control procedures are followed. Supporting the year-end audit process for investment entities and liaise with external auditors. Overseeing outsourced accounting providers. Governance, Compliance and Reporting Ensuring robust financial governance and documentation across investment structures. Supporting the Head of Tax, Chief Financial Officer and partners with financial information and analysis. Maintaining relationships with administrators, bankers and other service providers. Assisting with board reporting and attend quarterly investment board meetings where required. THE PERSON: You will be: A fully qualified accountant (ACA, ACCA or CIMA). Experienced within real estate, property investment or audit with property exposure . Experienced with working with external administrators and auditors. Possessing the ability to review and challenge financial information and be detail orientated. Highly organised with the ability to manage multiple deadlines. A confident communicator able to work effectively with both finance and non-finance stakeholders. BENEFITS: Hybrid working - 3 days in office. Excellent Pension. Discretionary Bonus. Private Medical and Life Insurance. Income Protection Insurance (for long term sickness cover). Employee wellbeing service. Travel and 'Giving' benefits. Opportunity This role offers the opportunity to join a highly regarded real estate investment manager with a strong track record in the UK market, providing exposure to complex investment structures and close interaction with both the finance and investment teams. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
