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industry governance officer
Starling Bank
Senior Compliance Officer (9-month FTC)
Starling Bank
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a Senior Compliance Office to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes). Please note; this is a 9-month fixed term contract from April - December Key Responsibilities Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank's first line of defence (1LoD) / business teams. Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,). Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank's Enterprise-Wide. Support with the Compliance Team's monthly reporting pack(s). Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers. Oversee the submission of SMF applications to the Regulators and ensure the Bank's Management Responsibilities Map remains up to date and accurate. Requirements Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc. Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. Detailed knowledge and experience of identifying key Conduct and Compliance risks. Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. Be resilient and not shy away from having difficult conversations. Willingness to share knowledge with the team and collaborate across all product lines with all members of the team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
May 05, 2026
Full time
Description Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We're looking for a Senior Compliance Office to provide second line of defence (2LoD) regulatory compliance advice and guidance, as well as oversight and challenge to the 1LoD (first line of defence) / business teams, so that they meet their regulatory obligations and effectively manage their regulatory compliance and conduct related risks (including the delivery of good customer outcomes). Please note; this is a 9-month fixed term contract from April - December Key Responsibilities Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank's first line of defence (1LoD) / business teams. Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,). Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business. Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank's Enterprise-Wide. Support with the Compliance Team's monthly reporting pack(s). Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers. Oversee the submission of SMF applications to the Regulators and ensure the Bank's Management Responsibilities Map remains up to date and accurate. Requirements Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc. Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge. Detailed knowledge and experience of identifying key Conduct and Compliance risks. Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times. Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks. Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate. Be resilient and not shy away from having difficult conversations. Willingness to share knowledge with the team and collaborate across all product lines with all members of the team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Operations Manager (Financial Support)
Capital One UK Nottingham, Nottinghamshire
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Operations Manager (Financial Support) About this Role Our customers are at the heart of everything we do. So we're looking for someone to join us as an Operations Manager to engage, motivate, and inspire their Delivery Leads to deliver great customer experiences across our Financial Support department. As the Delivery Manager for Financial Support, you'll have the opportunity to lead a team of Operations Delivery Leads. You'll be responsible for enabling your leaders to deliver results against department-wide KPIs, ensuring that the entire operation's performance is maintained, whilst providing high-level support to your Delivery Leads on the strategic capability and leadership culture of their respective areas. Your Delivery Leads should gain insight into departmental trends and systemic performance gaps, and you'll empower them to act on these, driving structural and cultural improvements across Financial Support. So if you have a passion to lead and develop a senior team of Delivery Leads, whilst placing long-term customer strategy and operational excellence at the heart of everything you do, this Operations Manager role could be the opportunity you've been looking for . What you'll do Strategic Change: Work as a key partner with senior stakeholders to define the change agenda, ensuring the department is structurally ready to deliver and sustain upcoming strategic initiatives. Senior Leadership: Lead, engage, and motivate a team of Operations Delivery Leads, fostering a culture of accountability and high performance. Coaching: Support your Delivery Leads with coaching and professional development, focusing on strategic thinking and large-scale people management. Operational Governance: Create an environment where performance is managed holistically, ensuring regulatory compliance and internal policies are embedded at every level. Strategic KPI Delivery: Effectively manage your leadership team to deliver against departmental targets, ensuring that service levels and customer outcomes remain stable during growth or change. Culture & Conduct: Support your team with the management of senior-level capability and the overall conduct/morale of the wider Financial Support operation. Trend Analysis & Insight: Empower your Delivery Leads to move beyond daily metrics, using departmental insight to identify long-term trends in customer behaviour or operational friction. Innovation & Progression: Identify macro-level improvements that will transform the department's efficiency, whilst empowering your Delivery Leads to drive a continuous improvement mindset in their own teams. What we're look for Leadership of Leaders: Proven experience in managing other People Leaders or Delivery Leads within a large-scale operation. Strategic Coaching: Ability to coach at a senior level to improve leadership performance and strategic output. Operational Strategy: Experience in delivering performance against complex, multi-layered operational and financial metrics. Strategic Resilience: Ability to lead through ambiguity and drive large-scale change during periods of high volume or volatility. Advanced Judgement: Demonstrate expert-level decision-making, balancing commercial requirements with fair customer outcomes. Engagement & Reward: Ability to build a culture of recognition that resonates across a large, diverse department. Desirable skills and experience: Experience of leading a multi-layered Operations department. Extensive experience within Financial Difficulties, Collections & Recoveries . Proven track record of delivering large-scale operational transformation or system migrations. We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you're doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 05, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Operations Manager (Financial Support) About this Role Our customers are at the heart of everything we do. So we're looking for someone to join us as an Operations Manager to engage, motivate, and inspire their Delivery Leads to deliver great customer experiences across our Financial Support department. As the Delivery Manager for Financial Support, you'll have the opportunity to lead a team of Operations Delivery Leads. You'll be responsible for enabling your leaders to deliver results against department-wide KPIs, ensuring that the entire operation's performance is maintained, whilst providing high-level support to your Delivery Leads on the strategic capability and leadership culture of their respective areas. Your Delivery Leads should gain insight into departmental trends and systemic performance gaps, and you'll empower them to act on these, driving structural and cultural improvements across Financial Support. So if you have a passion to lead and develop a senior team of Delivery Leads, whilst placing long-term customer strategy and operational excellence at the heart of everything you do, this Operations Manager role could be the opportunity you've been looking for . What you'll do Strategic Change: Work as a key partner with senior stakeholders to define the change agenda, ensuring the department is structurally ready to deliver and sustain upcoming strategic initiatives. Senior Leadership: Lead, engage, and motivate a team of Operations Delivery Leads, fostering a culture of accountability and high performance. Coaching: Support your Delivery Leads with coaching and professional development, focusing on strategic thinking and large-scale people management. Operational Governance: Create an environment where performance is managed holistically, ensuring regulatory compliance and internal policies are embedded at every level. Strategic KPI Delivery: Effectively manage your leadership team to deliver against departmental targets, ensuring that service levels and customer outcomes remain stable during growth or change. Culture & Conduct: Support your team with the management of senior-level capability and the overall conduct/morale of the wider Financial Support operation. Trend Analysis & Insight: Empower your Delivery Leads to move beyond daily metrics, using departmental insight to identify long-term trends in customer behaviour or operational friction. Innovation & Progression: Identify macro-level improvements that will transform the department's efficiency, whilst empowering your Delivery Leads to drive a continuous improvement mindset in their own teams. What we're look for Leadership of Leaders: Proven experience in managing other People Leaders or Delivery Leads within a large-scale operation. Strategic Coaching: Ability to coach at a senior level to improve leadership performance and strategic output. Operational Strategy: Experience in delivering performance against complex, multi-layered operational and financial metrics. Strategic Resilience: Ability to lead through ambiguity and drive large-scale change during periods of high volume or volatility. Advanced Judgement: Demonstrate expert-level decision-making, balancing commercial requirements with fair customer outcomes. Engagement & Reward: Ability to build a culture of recognition that resonates across a large, diverse department. Desirable skills and experience: Experience of leading a multi-layered Operations department. Extensive experience within Financial Difficulties, Collections & Recoveries . Proven track record of delivering large-scale operational transformation or system migrations. We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you're doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Starling Bank
Technical Regulatory Compliance Manager (9-Month FTC)
Starling Bank
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that revolves around building, creating, and disrupting to keep us on the cutting edge of the industry. Innovation and collaboration will be at the core of everything you do. We operate a flat working structure to empower you to make decisions regardless of what your primary responsibilities may be. Help is never far away either and you will find support in your team and from across the business - we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: from contributing code to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the role Starling is growing our first line Information Technology Risk Management Team (ITRM) and is looking for a technical regulatory compliance manager who is passionate about making a difference in the development of the risk, control and compliance space, and has a drive to facilitate the implementation of compliant technology led solutions to our Banking services. As a member of our first line ITRM team, you will be responsible for ensuring Information Technology complies with the relevant industry rules and regulations, ensuring our regulatory obligations are met, and avoiding any issues which may impact the business adversely. This role will require collaborative working with all stakeholders including second and third line to ensure compliance, operational efficiency and continuous improvement. Reporting to the Chief IT Control Officer via the Technical Resilience Director, you will have the responsibility for the protection of Information Technology's reputation and integrity through the coordination of first line compliance activities and the preparation for regulatory attestations and accreditations. This will enable Information Technology to contribute to the delivery of the Bank's integrity and reputation through demonstrable compliance delivery. What you'll get to do: Monitoring and the provision of evidence to support compliance with laws, regulations and internal policies Supporting the SMF24 and others with responsibilities under SMCR to enable the delivery of regulatory expectations; ensuring timely and accurate submission of attestations Support the evolving regulatory compliance work associated with operational resilience and in Technology's Business Continuity and Disaster Recovery planning, including the assurance of compliance across the technology supply chain Interpreting and communicating regulatory changes, ensuring that all findings are recorded and followed up with appropriate stakeholders / teams The investigation of any irregularities, breaches and non-compliance issues Championing compliance best practice and contributing to robust and effective compliance controls within the organisation The performance of risk assessments, technology led thematic reviews and internal compliance audits to understand compliance risk level, significance and scope IT policy development: advisory and assurance across the compliance elements / implications within the IT governance documentation suite Helping the business function to identify solutions to compliance issues The implementation of preventative and/or corrective measures to mitigate compliance risk Creation of a function-wide compliance culture through the education about regulation and industry best practices, with insight into the impact of non-compliance on the organisation The review of technical change to assure compliance with regulatory / scheme requirements Ensuring that the correct internal policies and procedures are in place to achieve compliance with external regulations. Assisting in the gathering of internal information in response to regulatory requests Managing voluntary best practice relating to professional standards Collaborating with other departments / functions / lines of defense to create a culture of compliance Compliance monitoring including the development and tracking of compliance metrics and ensuring adherence to internal controls Investigating compliance violations or irregularities Reporting on current compliance risks and compliance performance across Information Technology Highlighting / escalating areas of concern to the Information Technology departmental and team leads, risk owners and Chief IT Control Officer as required. Keeping up to date with the evolving regulatory environment. Requirements Have a comprehensive understanding and working knowledge of the UK's regulatory environment and sourcebooks Be able to advise and make recommendations to the business on regulatory compliance matters identify opportunities for and where appropriate recommend business process improvements to ensure compliance Have a pragmatic approach and be able to work collaboratively within the compliance spaces across a technology driven environment Have an understanding of compliance risks across technology, information security and regulatory environments Have an understanding of the principles of IT Risk Management Have knowledge of ISO accreditations against which to monitor compliance Have knowledge of industry standards such as COBIT, NIST, SOC I and SOC II, and PCI-DSS against which to monitor compliance Have previous knowledge of CASS, BACS, SCV, Pay UK and Swift CSP against which to monitor compliance Be proficient in working with external auditors Share knowledge and provide guidance on internal bank first line or similar related processes. Take responsibility and do the right thing for customers, colleagues and partners. Experience across one or more of these areas is useful but it is not expected that you will have worked in all of these. The following skills and experience are desirable: Experience working within financial services, specifically within technology risk management. Experience working with key stakeholders, developing working relationships and providing insightful management reporting / information. Good attention to detail as you are likely to be examining laws and regulations and checking compliance Working knowledge of SMCR requirements Ability to influence across multiple stakeholders information to technical and non-technical audiences Flexibility in your approach to meeting goals as part of the wider team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status . click apply for full job details
May 05, 2026
Full time
Description Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that revolves around building, creating, and disrupting to keep us on the cutting edge of the industry. Innovation and collaboration will be at the core of everything you do. We operate a flat working structure to empower you to make decisions regardless of what your primary responsibilities may be. Help is never far away either and you will find support in your team and from across the business - we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: from contributing code to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the role Starling is growing our first line Information Technology Risk Management Team (ITRM) and is looking for a technical regulatory compliance manager who is passionate about making a difference in the development of the risk, control and compliance space, and has a drive to facilitate the implementation of compliant technology led solutions to our Banking services. As a member of our first line ITRM team, you will be responsible for ensuring Information Technology complies with the relevant industry rules and regulations, ensuring our regulatory obligations are met, and avoiding any issues which may impact the business adversely. This role will require collaborative working with all stakeholders including second and third line to ensure compliance, operational efficiency and continuous improvement. Reporting to the Chief IT Control Officer via the Technical Resilience Director, you will have the responsibility for the protection of Information Technology's reputation and integrity through the coordination of first line compliance activities and the preparation for regulatory attestations and accreditations. This will enable Information Technology to contribute to the delivery of the Bank's integrity and reputation through demonstrable compliance delivery. What you'll get to do: Monitoring and the provision of evidence to support compliance with laws, regulations and internal policies Supporting the SMF24 and others with responsibilities under SMCR to enable the delivery of regulatory expectations; ensuring timely and accurate submission of attestations Support the evolving regulatory compliance work associated with operational resilience and in Technology's Business Continuity and Disaster Recovery planning, including the assurance of compliance across the technology supply chain Interpreting and communicating regulatory changes, ensuring that all findings are recorded and followed up with appropriate stakeholders / teams The investigation of any irregularities, breaches and non-compliance issues Championing compliance best practice and contributing to robust and effective compliance controls within the organisation The performance of risk assessments, technology led thematic reviews and internal compliance audits to understand compliance risk level, significance and scope IT policy development: advisory and assurance across the compliance elements / implications within the IT governance documentation suite Helping the business function to identify solutions to compliance issues The implementation of preventative and/or corrective measures to mitigate compliance risk Creation of a function-wide compliance culture through the education about regulation and industry best practices, with insight into the impact of non-compliance on the organisation The review of technical change to assure compliance with regulatory / scheme requirements Ensuring that the correct internal policies and procedures are in place to achieve compliance with external regulations. Assisting in the gathering of internal information in response to regulatory requests Managing voluntary best practice relating to professional standards Collaborating with other departments / functions / lines of defense to create a culture of compliance Compliance monitoring including the development and tracking of compliance metrics and ensuring adherence to internal controls Investigating compliance violations or irregularities Reporting on current compliance risks and compliance performance across Information Technology Highlighting / escalating areas of concern to the Information Technology departmental and team leads, risk owners and Chief IT Control Officer as required. Keeping up to date with the evolving regulatory environment. Requirements Have a comprehensive understanding and working knowledge of the UK's regulatory environment and sourcebooks Be able to advise and make recommendations to the business on regulatory compliance matters identify opportunities for and where appropriate recommend business process improvements to ensure compliance Have a pragmatic approach and be able to work collaboratively within the compliance spaces across a technology driven environment Have an understanding of compliance risks across technology, information security and regulatory environments Have an understanding of the principles of IT Risk Management Have knowledge of ISO accreditations against which to monitor compliance Have knowledge of industry standards such as COBIT, NIST, SOC I and SOC II, and PCI-DSS against which to monitor compliance Have previous knowledge of CASS, BACS, SCV, Pay UK and Swift CSP against which to monitor compliance Be proficient in working with external auditors Share knowledge and provide guidance on internal bank first line or similar related processes. Take responsibility and do the right thing for customers, colleagues and partners. Experience across one or more of these areas is useful but it is not expected that you will have worked in all of these. The following skills and experience are desirable: Experience working within financial services, specifically within technology risk management. Experience working with key stakeholders, developing working relationships and providing insightful management reporting / information. Good attention to detail as you are likely to be examining laws and regulations and checking compliance Working knowledge of SMCR requirements Ability to influence across multiple stakeholders information to technical and non-technical audiences Flexibility in your approach to meeting goals as part of the wider team. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status . click apply for full job details
Starling Bank
Business Information Security Officer (BISO) - Engine by Starling
Starling Bank
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Manchester, Cardiff, Southampton in the UK and internationally Dublin, Sydney, Dubai, Toronto and New York. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our UK offices to enable in-person collaboration and interaction with your team. About the Role This role will shape our Security objectives, practices and associated policies and processes within Engine as well as lead the continuous improvement of our Information Security capabilities whilst managing a growing Information Security Team. The successful candidate will act as the liaison between Engine and Starling Bank's Information Security teams whilst also ensuring that they are the point of contact for all Information security related questions raised by Engine clients and our auditors. We're looking for a curious, versatile, adaptable and experienced information security or cyber specialist with executive presence and strong leadership skills who enjoys the challenge of a varied and collaborative role. You'll enjoy problem solving, working with a wide variety of stakeholders, and enabling us to be creative in continuing to provide innovative products and services to support our clients, and stay at the forefront of all things Information Security. What you'll get to do: Manage and maintain the Information Security Policy and Information Security Management System to ensure (i) it meets the needs of Engine, its clients, employees and other stakeholders and (ii) compliance with the relevant industry standards, regulatory and certification requirements such as ISO 27001. Oversee Engine's Information Security governance documents (processes, standards and procedures) and optimise reporting of identified threats and vulnerabilities. Oversee the process for obtaining and maintaining compliance certifications and accreditations including but not limited to ISO 27001, SOC 1, SOC 2 and PCI DSS/3DS through engagement with internal teams and our external auditors. Maintain the Information Security Risk Register; identifying, assessing and mitigating information security risks (including security risks related to third-parties and partners) and ensuring coherence with Engine's Risk Management framework. Act as a point of contact for all Information Security related client queries and issues; providing expert opinion and communication during initial client conversations, RFPs, RFIs, delivery and throughout the client lifecycle. Act as an Information Security point of contact for Business Continuity Planning and Disaster Recovery; this includes responsibility for initiation and execution of cyber business impact analysis. Advise the wider organisation on compliance and governance requirements. Oversee Incident Response related to Information Security and ensure coherence and collaboration with the broader Technology response capability. Liaise with external bodies and organisations to keep abreast of the threat landscape, emerging trends, technologies and legislation that have an impact on Information Security. Assist as necessary to investigate security breaches and pursue associated disciplinary and legal matters. Lead and manage a team of subject matter experts to ensure Information Security is managed effectively throughout the IT service delivery lifecycle, addressing client needs. Promote security awareness by collaborating with the relevant teams to provide training and awareness to the wider Engine organisation. Requirements deep understanding and knowledge of cyber security principles, security standards and regulatory compliance and its application in a wide variety of organisations with a strong risk culture. experience in a business facing security role, ideally in an Information Security Director, BISO, CISO or similar capacity strong business acumen and commercial awareness with previous experience in a senior client-facing role or similar. be a self starter / self motivated with the ability to lead, inspire and drive change through an organisation. have the ability to be pragmatic while balancing the needs of Engine against security. ability to work with a variety of stakeholders across all levels and can adapt communication style to different stakeholders. have an ability to think and plan strategically and systematically while recognising the need to deliver to the business requirements. have previous experience working in a complex IT organisation encompassing service delivery, application development and IT infrastructure. an understanding of best practice within Information Security and risk management including standards such as ISO 27001, NIST, Cyber Essentials and COBIT. an understanding of legislation and regulations that impact information Security. E.g. Data Protection Act and GDPR, Freedom of Information Act, PCI DSS. Have previous experience in leading, developing and motivating a team of subject matter experts. An understanding of current and emerging threats and countermeasures and the organisational challenges to addressing these threats. A good practical knowledge of security technologies and wider business solutions including Identity and access management, SIEM, remote working and cloud technologies. Experience of working in a banking or financial services environment would be beneficial. ISC2 CISSP or ISACA CISM, ISACA CRISC, CISA or Open FAIR qualifications would be beneficial. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with Engine's deputy CTO (45 minutes) A secondary, deeper interview, with Engine CTO and Starling Group CISO (75-90 minutes) Final interview with Engine's CEO and Chief of Staff (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status . click apply for full job details
May 05, 2026
Full time
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Manchester, Cardiff, Southampton in the UK and internationally Dublin, Sydney, Dubai, Toronto and New York. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of one of our UK offices to enable in-person collaboration and interaction with your team. About the Role This role will shape our Security objectives, practices and associated policies and processes within Engine as well as lead the continuous improvement of our Information Security capabilities whilst managing a growing Information Security Team. The successful candidate will act as the liaison between Engine and Starling Bank's Information Security teams whilst also ensuring that they are the point of contact for all Information security related questions raised by Engine clients and our auditors. We're looking for a curious, versatile, adaptable and experienced information security or cyber specialist with executive presence and strong leadership skills who enjoys the challenge of a varied and collaborative role. You'll enjoy problem solving, working with a wide variety of stakeholders, and enabling us to be creative in continuing to provide innovative products and services to support our clients, and stay at the forefront of all things Information Security. What you'll get to do: Manage and maintain the Information Security Policy and Information Security Management System to ensure (i) it meets the needs of Engine, its clients, employees and other stakeholders and (ii) compliance with the relevant industry standards, regulatory and certification requirements such as ISO 27001. Oversee Engine's Information Security governance documents (processes, standards and procedures) and optimise reporting of identified threats and vulnerabilities. Oversee the process for obtaining and maintaining compliance certifications and accreditations including but not limited to ISO 27001, SOC 1, SOC 2 and PCI DSS/3DS through engagement with internal teams and our external auditors. Maintain the Information Security Risk Register; identifying, assessing and mitigating information security risks (including security risks related to third-parties and partners) and ensuring coherence with Engine's Risk Management framework. Act as a point of contact for all Information Security related client queries and issues; providing expert opinion and communication during initial client conversations, RFPs, RFIs, delivery and throughout the client lifecycle. Act as an Information Security point of contact for Business Continuity Planning and Disaster Recovery; this includes responsibility for initiation and execution of cyber business impact analysis. Advise the wider organisation on compliance and governance requirements. Oversee Incident Response related to Information Security and ensure coherence and collaboration with the broader Technology response capability. Liaise with external bodies and organisations to keep abreast of the threat landscape, emerging trends, technologies and legislation that have an impact on Information Security. Assist as necessary to investigate security breaches and pursue associated disciplinary and legal matters. Lead and manage a team of subject matter experts to ensure Information Security is managed effectively throughout the IT service delivery lifecycle, addressing client needs. Promote security awareness by collaborating with the relevant teams to provide training and awareness to the wider Engine organisation. Requirements deep understanding and knowledge of cyber security principles, security standards and regulatory compliance and its application in a wide variety of organisations with a strong risk culture. experience in a business facing security role, ideally in an Information Security Director, BISO, CISO or similar capacity strong business acumen and commercial awareness with previous experience in a senior client-facing role or similar. be a self starter / self motivated with the ability to lead, inspire and drive change through an organisation. have the ability to be pragmatic while balancing the needs of Engine against security. ability to work with a variety of stakeholders across all levels and can adapt communication style to different stakeholders. have an ability to think and plan strategically and systematically while recognising the need to deliver to the business requirements. have previous experience working in a complex IT organisation encompassing service delivery, application development and IT infrastructure. an understanding of best practice within Information Security and risk management including standards such as ISO 27001, NIST, Cyber Essentials and COBIT. an understanding of legislation and regulations that impact information Security. E.g. Data Protection Act and GDPR, Freedom of Information Act, PCI DSS. Have previous experience in leading, developing and motivating a team of subject matter experts. An understanding of current and emerging threats and countermeasures and the organisational challenges to addressing these threats. A good practical knowledge of security technologies and wider business solutions including Identity and access management, SIEM, remote working and cloud technologies. Experience of working in a banking or financial services environment would be beneficial. ISC2 CISSP or ISACA CISM, ISACA CRISC, CISA or Open FAIR qualifications would be beneficial. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with Engine's deputy CTO (45 minutes) A secondary, deeper interview, with Engine CTO and Starling Group CISO (75-90 minutes) Final interview with Engine's CEO and Chief of Staff (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status . click apply for full job details
Chief Security Officer
AXA Group Tunbridge Wells, Kent
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs. Job overview The Chief Security Officer provides strategic leadership to protect AXA Global Healthcare's people, information, and operations by defining and delivering a robust security, governance, and resilience strategy aligned with corporate and regulatory requirements. The role oversees risk management, incident response, continuity planning, and regulatory compliance while ensuring security performance is understood at senior levels through KPIs/KRIs and board reporting. This role also drives a strong security culture, collaborates with Group security, and represents AXA Global Healthcare with external bodies and regulators. This role leads and develops the security function with man management responsibilities comprising of 4 direct reports. Key responsibilities To lead the development and execution of the AXA Global Healthcare's Business security strategy, ensuring alignment with corporate standards and regulatory requirements. Overseeing security governance frameworks, monitoring KPIs and KRIs, and reporting on security performance to senior leadership and the board. Manage security risk assessment and mitigation activities, drive the incident response, business continuity, and resilience initiatives to safeguard physical and information security. Ensure ongoing compliance with EU, FCA, PRA, and other relevant regulatory standards. Promoting a security-aware culture and embedding security best practices across the organisation. Lead, motivate, and develop security teams and collaborate with Group security functions to ensure consistency and effectiveness. Represent AXA at external industry forums, regulators, and security bodies to influence standards and maintain the organisation's reputation. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. Your skills & experience Deep expertise within Business Continuity Management (BCP), Disaster Recovery (DR), and Crisis Management in an international business, preferably in the financial services or healthcare sector. Strong knowledge of FCA Operational Resilience (UK) and EU Digital Operational Resilience Act (DORA) requirements; and the ability to interpret regulatory expectations and translate them into practical controls and programs. Experience in cross-border regulatory environments, coordinating regulatory engagement, plus vendor risk management experience. Demonstrated ability to design, implement, and test resilience capabilities across multi-region operations. Excellent stakeholder management skills across senior leadership, business units, and regulators. Strong incident management, problem-solving and communication skills; producing concise reporting for executive and board audiences. Project/Program management experience; and the ability to lead multi-workstream resilience initiatives with a pragmatic, risk-based approach. Relevant certifications (e.g., BCM/DR, CISSP/CISM, ISO 22301 lead auditor, or equivalent) are desirable. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. Please be aware that this position is a Senior Management Function role under the SM&CR regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
May 05, 2026
Full time
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs. Job overview The Chief Security Officer provides strategic leadership to protect AXA Global Healthcare's people, information, and operations by defining and delivering a robust security, governance, and resilience strategy aligned with corporate and regulatory requirements. The role oversees risk management, incident response, continuity planning, and regulatory compliance while ensuring security performance is understood at senior levels through KPIs/KRIs and board reporting. This role also drives a strong security culture, collaborates with Group security, and represents AXA Global Healthcare with external bodies and regulators. This role leads and develops the security function with man management responsibilities comprising of 4 direct reports. Key responsibilities To lead the development and execution of the AXA Global Healthcare's Business security strategy, ensuring alignment with corporate standards and regulatory requirements. Overseeing security governance frameworks, monitoring KPIs and KRIs, and reporting on security performance to senior leadership and the board. Manage security risk assessment and mitigation activities, drive the incident response, business continuity, and resilience initiatives to safeguard physical and information security. Ensure ongoing compliance with EU, FCA, PRA, and other relevant regulatory standards. Promoting a security-aware culture and embedding security best practices across the organisation. Lead, motivate, and develop security teams and collaborate with Group security functions to ensure consistency and effectiveness. Represent AXA at external industry forums, regulators, and security bodies to influence standards and maintain the organisation's reputation. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. Your skills & experience Deep expertise within Business Continuity Management (BCP), Disaster Recovery (DR), and Crisis Management in an international business, preferably in the financial services or healthcare sector. Strong knowledge of FCA Operational Resilience (UK) and EU Digital Operational Resilience Act (DORA) requirements; and the ability to interpret regulatory expectations and translate them into practical controls and programs. Experience in cross-border regulatory environments, coordinating regulatory engagement, plus vendor risk management experience. Demonstrated ability to design, implement, and test resilience capabilities across multi-region operations. Excellent stakeholder management skills across senior leadership, business units, and regulators. Strong incident management, problem-solving and communication skills; producing concise reporting for executive and board audiences. Project/Program management experience; and the ability to lead multi-workstream resilience initiatives with a pragmatic, risk-based approach. Relevant certifications (e.g., BCM/DR, CISSP/CISM, ISO 22301 lead auditor, or equivalent) are desirable. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. Please be aware that this position is a Senior Management Function role under the SM&CR regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
Pensions Consultant
Pinsent Masons Birmingham, Staffordshire
Locations 30 Crown Place, London, EC2A 4ES, GB 55 Colmore Row, Birmingham, B3 2FG, GB Job Schedule Full time Job Description Pinsent Masons Pensions Solutions (PMPS) Pensions Consultant -Birmingham or London Overview We're looking for a proactive and organised Pensions Consultant to join our friendly and growing PMPS team. You'll play a key role in managing largescale pension schemes and pensions projects, working closely with our trustee directors, senior consultants and partners, plus the wider Pensions Group. If you enjoy building relationships, driving matters and projects and taking ownership of your work in a supportive environment, this could be the perfect next step for you. Who we are PMPS provides practical, commercially focused consultancy and governance services for large, complex pension arrangements. Its multidisciplinary team combines legal, consultancy and administrative expertise to support DB, DC and master trust schemes. These reach across sectors including financial services, energy, manufacturing and retail, typically ranging from £500M to £5BN in assets. Clients include high street banks, large energy companies, manufacturing companies and high street retailers. PMPS works closely with senior stakeholders such as trustee Chairs, HR and Finance Directors and business leaders. It also incorporates Trustee Solutions Limited, a professional independent trustee responsible for large commercial group life master trusts covering over 750,000 employees. Led by Partner Christina Bowyer, PMPS operates within one of the UK's leading pensions legal practices, recognised for its collaborative culture and market leading expertise, and supporting trustees, corporates and pension providers. What you'll be doing This is a varied role where you'll support the smooth running of pension schemes and help deliver a high quality service to clients. Key responsibilities include: Scheme Management Working with trustee Chairs to draft agendas and prepare meeting papers Co ordinating with trustee advisers to ensure appropriate adviser support Attending trustee board and committee meetings (both in person and virtual) Presenting reports at trustee board and committee meetings Preparing and agreeing formal minutes Driving meeting actions ensuring deadlines are met Organising trustee training Supporting senior consultants and partners with the day to day scheme management, including: Handling member complaints and supporting IDRP processes Managing trustee discretion cases and trustee elections Supporting regular projects (valuations, accounts, scheme returns) Maintaining risk registers, policies and internal controls Preparing scheme business plans, calendars and timelines Managing scheme budgets, invoices and routine payments Preparing clear, compliant member communications Client mailbox management You may also supervise Pension Officers and paralegals where appropriate. Group Life & Excepted Group Life Supporting death in service cases sensitively and preparing recommendations Managing the client mailbox and delegating work Project Management Preparing project plans and attending/running project meetings Taking ownership of project plans, actions and deadlines Business Development Supporting pitches for new work Attending conferences and webinars to raise personal and team profile Helping organise business development events with senior consultants and partners Qualifications & Experience Are working towards RPC or PMI qualification Have 3/5 years' pensions experience Ideally have worked within a consultancy or administration practice Have experience in scheme management and client relationships Skills & Strengths A proactive flexible and confident individual Highly organised and content to work using own initiative and as part of a team Confident communicator, both written and verbal with excellent attention to detail Strong pensions knowledge and a willingness to keep learning IT literate, particularly with Word, Excel and PowerPoint Able to easily build rapport with a wide range of people Comfortable managing competing workloads and deadlines What we'll offer you A welcoming, collaborative team that genuinely supports each other Opportunities to take early responsibility and work closely with clients A clear career development path with access to training and 1:1 support Exposure to high profile pensions projects across the industry A culture where your contribution is recognised and valued Interested? We'd love to hear from you Please apply through our recruitment portal. If you'd like an informal chat about the role, contact: Steffy Lam - Lateral Recruitment Advisor Our commitment to inclusion At Pinsent Masons, we want everyone to feel they belong. We value individuality and warmly welcome applications from people of all backgrounds, identities and experiences. If this role excites you, we encourage you to apply.
May 05, 2026
Full time
Locations 30 Crown Place, London, EC2A 4ES, GB 55 Colmore Row, Birmingham, B3 2FG, GB Job Schedule Full time Job Description Pinsent Masons Pensions Solutions (PMPS) Pensions Consultant -Birmingham or London Overview We're looking for a proactive and organised Pensions Consultant to join our friendly and growing PMPS team. You'll play a key role in managing largescale pension schemes and pensions projects, working closely with our trustee directors, senior consultants and partners, plus the wider Pensions Group. If you enjoy building relationships, driving matters and projects and taking ownership of your work in a supportive environment, this could be the perfect next step for you. Who we are PMPS provides practical, commercially focused consultancy and governance services for large, complex pension arrangements. Its multidisciplinary team combines legal, consultancy and administrative expertise to support DB, DC and master trust schemes. These reach across sectors including financial services, energy, manufacturing and retail, typically ranging from £500M to £5BN in assets. Clients include high street banks, large energy companies, manufacturing companies and high street retailers. PMPS works closely with senior stakeholders such as trustee Chairs, HR and Finance Directors and business leaders. It also incorporates Trustee Solutions Limited, a professional independent trustee responsible for large commercial group life master trusts covering over 750,000 employees. Led by Partner Christina Bowyer, PMPS operates within one of the UK's leading pensions legal practices, recognised for its collaborative culture and market leading expertise, and supporting trustees, corporates and pension providers. What you'll be doing This is a varied role where you'll support the smooth running of pension schemes and help deliver a high quality service to clients. Key responsibilities include: Scheme Management Working with trustee Chairs to draft agendas and prepare meeting papers Co ordinating with trustee advisers to ensure appropriate adviser support Attending trustee board and committee meetings (both in person and virtual) Presenting reports at trustee board and committee meetings Preparing and agreeing formal minutes Driving meeting actions ensuring deadlines are met Organising trustee training Supporting senior consultants and partners with the day to day scheme management, including: Handling member complaints and supporting IDRP processes Managing trustee discretion cases and trustee elections Supporting regular projects (valuations, accounts, scheme returns) Maintaining risk registers, policies and internal controls Preparing scheme business plans, calendars and timelines Managing scheme budgets, invoices and routine payments Preparing clear, compliant member communications Client mailbox management You may also supervise Pension Officers and paralegals where appropriate. Group Life & Excepted Group Life Supporting death in service cases sensitively and preparing recommendations Managing the client mailbox and delegating work Project Management Preparing project plans and attending/running project meetings Taking ownership of project plans, actions and deadlines Business Development Supporting pitches for new work Attending conferences and webinars to raise personal and team profile Helping organise business development events with senior consultants and partners Qualifications & Experience Are working towards RPC or PMI qualification Have 3/5 years' pensions experience Ideally have worked within a consultancy or administration practice Have experience in scheme management and client relationships Skills & Strengths A proactive flexible and confident individual Highly organised and content to work using own initiative and as part of a team Confident communicator, both written and verbal with excellent attention to detail Strong pensions knowledge and a willingness to keep learning IT literate, particularly with Word, Excel and PowerPoint Able to easily build rapport with a wide range of people Comfortable managing competing workloads and deadlines What we'll offer you A welcoming, collaborative team that genuinely supports each other Opportunities to take early responsibility and work closely with clients A clear career development path with access to training and 1:1 support Exposure to high profile pensions projects across the industry A culture where your contribution is recognised and valued Interested? We'd love to hear from you Please apply through our recruitment portal. If you'd like an informal chat about the role, contact: Steffy Lam - Lateral Recruitment Advisor Our commitment to inclusion At Pinsent Masons, we want everyone to feel they belong. We value individuality and warmly welcome applications from people of all backgrounds, identities and experiences. If this role excites you, we encourage you to apply.
Company Secretary
Capital One UK Mayfield, Derbyshire
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Company Secretary About this role Capital One (Europe) plc (Capital One) has an exciting opportunity within its Legal, Governance and External Affairs team for an experienced Company Secretary and corporate governance professional to join as our Company Secretary. You'll lead a governance team responsible for supporting the Board, CEO and the wider executive management. You will have the opportunity to help develop and shape Capital One's corporate governance arrangements as it continues to enhance the effectiveness of its Board to support the delivery of its strategy. What you'll do Provide Board secretariat advice and governance, including coordinating the effective delivery of Capital One's Board and Board Risk Committee meetings (including active engagement with Board and executive management in helping to shape and prepare effective agendas, Board packs and minutes, following up action points, and making sure meetings run in accordance with prevailing rules) Work closely with the Head of Legal and External Affairs, Chief Counsel and Chair of the Board to continue to review and enhance the effectiveness of Capital One's Board, committee structure and corporate governance arrangements Work closely with Capital One's executive management team to support them in the proactive identification of matters that should be presented to Board, the production of high quality Board papers and effective engagement with the Board Support the Board in their interactions with executive management, including through developing a strong relationship with Non-executive Directors to enhance the value of their interactions with executive Directors and the broader business Manage the appointment and resignation process of Board directors, including the onboarding and training of new Board directors (both executive and non- executive directors) Manage relevant corporate filings to companies house and FCA as appropriate Develop and oversee the processes that ensure the company compliance with all applicable codes, including the Wates Principles for Large Private Companies Partner with the Corporate Governance team of our parent company in the US in relation to other UK entities within the Capital One global footprint, reporting on close links, shareholder requirements and knowledge sharing With support from external counsel, maintain statutory books, including registers of members, directors and secretaries Take responsibility for ensuring other corporate non-financial reporting required of Capital One, such as climate related annual reporting, is undertaken in accordance with prevailing rules Monitor changes in relevant legislation and corporate governance guidelines, including regulatory expectations Partner with legal, external affairs and regulatory relations functions to support external engagements that involve the Board What we're looking for The role would suit a Chartered Governance Institute professional with experience leading on Company Secretarial matters within a financial services environment Track record of strong stakeholder management and an ability to influence Excellent organisational and drafting skills and an eye for detail Strong communication skills A desire and ability to shape, lead and drive change, including supporting key stakeholders through change Great problem solving skills to be successful in identifying, evaluating and resolving issues of strategic, legal and reputational importance Confidence in building new relationships and connections, both internally and externally An ability to work autonomously and effectively manage conflicting priorities Ability to work in a fast paced environment, with flexibility to adapt to our changing business needs We are committed to creating teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 04, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Company Secretary About this role Capital One (Europe) plc (Capital One) has an exciting opportunity within its Legal, Governance and External Affairs team for an experienced Company Secretary and corporate governance professional to join as our Company Secretary. You'll lead a governance team responsible for supporting the Board, CEO and the wider executive management. You will have the opportunity to help develop and shape Capital One's corporate governance arrangements as it continues to enhance the effectiveness of its Board to support the delivery of its strategy. What you'll do Provide Board secretariat advice and governance, including coordinating the effective delivery of Capital One's Board and Board Risk Committee meetings (including active engagement with Board and executive management in helping to shape and prepare effective agendas, Board packs and minutes, following up action points, and making sure meetings run in accordance with prevailing rules) Work closely with the Head of Legal and External Affairs, Chief Counsel and Chair of the Board to continue to review and enhance the effectiveness of Capital One's Board, committee structure and corporate governance arrangements Work closely with Capital One's executive management team to support them in the proactive identification of matters that should be presented to Board, the production of high quality Board papers and effective engagement with the Board Support the Board in their interactions with executive management, including through developing a strong relationship with Non-executive Directors to enhance the value of their interactions with executive Directors and the broader business Manage the appointment and resignation process of Board directors, including the onboarding and training of new Board directors (both executive and non- executive directors) Manage relevant corporate filings to companies house and FCA as appropriate Develop and oversee the processes that ensure the company compliance with all applicable codes, including the Wates Principles for Large Private Companies Partner with the Corporate Governance team of our parent company in the US in relation to other UK entities within the Capital One global footprint, reporting on close links, shareholder requirements and knowledge sharing With support from external counsel, maintain statutory books, including registers of members, directors and secretaries Take responsibility for ensuring other corporate non-financial reporting required of Capital One, such as climate related annual reporting, is undertaken in accordance with prevailing rules Monitor changes in relevant legislation and corporate governance guidelines, including regulatory expectations Partner with legal, external affairs and regulatory relations functions to support external engagements that involve the Board What we're looking for The role would suit a Chartered Governance Institute professional with experience leading on Company Secretarial matters within a financial services environment Track record of strong stakeholder management and an ability to influence Excellent organisational and drafting skills and an eye for detail Strong communication skills A desire and ability to shape, lead and drive change, including supporting key stakeholders through change Great problem solving skills to be successful in identifying, evaluating and resolving issues of strategic, legal and reputational importance Confidence in building new relationships and connections, both internally and externally An ability to work autonomously and effectively manage conflicting priorities Ability to work in a fast paced environment, with flexibility to adapt to our changing business needs We are committed to creating teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Company Secretary
Capital One UK Nottingham, Nottinghamshire
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Company Secretary About this role Capital One (Europe) plc (Capital One) has an exciting opportunity within its Legal, Governance and External Affairs team for an experienced Company Secretary and corporate governance professional to join as our Company Secretary. You'll lead a governance team responsible for supporting the Board, CEO and the wider executive management. You will have the opportunity to help develop and shape Capital One's corporate governance arrangements as it continues to enhance the effectiveness of its Board to support the delivery of its strategy. What you'll do Provide Board secretariat advice and governance, including coordinating the effective delivery of Capital One's Board and Board Risk Committee meetings (including active engagement with Board and executive management in helping to shape and prepare effective agendas, Board packs and minutes, following up action points, and making sure meetings run in accordance with prevailing rules) Work closely with the Head of Legal and External Affairs, Chief Counsel and Chair of the Board to continue to review and enhance the effectiveness of Capital One's Board, committee structure and corporate governance arrangements Work closely with Capital One's executive management team to support them in the proactive identification of matters that should be presented to Board, the production of high quality Board papers and effective engagement with the Board Support the Board in their interactions with executive management, including through developing a strong relationship with Non-executive Directors to enhance the value of their interactions with executive Directors and the broader business Manage the appointment and resignation process of Board directors, including the onboarding and training of new Board directors (both executive and non- executive directors) Manage relevant corporate filings to companies house and FCA as appropriate Develop and oversee the processes that ensure the company compliance with all applicable codes, including the Wates Principles for Large Private Companies Partner with the Corporate Governance team of our parent company in the US in relation to other UK entities within the Capital One global footprint, reporting on close links, shareholder requirements and knowledge sharing With support from external counsel, maintain statutory books, including registers of members, directors and secretaries Take responsibility for ensuring other corporate non-financial reporting required of Capital One, such as climate related annual reporting, is undertaken in accordance with prevailing rules Monitor changes in relevant legislation and corporate governance guidelines, including regulatory expectations Partner with legal, external affairs and regulatory relations functions to support external engagements that involve the Board What we're looking for The role would suit a Chartered Governance Institute professional with experience leading on Company Secretarial matters within a financial services environment Track record of strong stakeholder management and an ability to influence Excellent organisational and drafting skills and an eye for detail Strong communication skills A desire and ability to shape, lead and drive change, including supporting key stakeholders through change Great problem solving skills to be successful in identifying, evaluating and resolving issues of strategic, legal and reputational importance Confidence in building new relationships and connections, both internally and externally An ability to work autonomously and effectively manage conflicting priorities Ability to work in a fast paced environment, with flexibility to adapt to our changing business needs We are committed to creating teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 04, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Company Secretary About this role Capital One (Europe) plc (Capital One) has an exciting opportunity within its Legal, Governance and External Affairs team for an experienced Company Secretary and corporate governance professional to join as our Company Secretary. You'll lead a governance team responsible for supporting the Board, CEO and the wider executive management. You will have the opportunity to help develop and shape Capital One's corporate governance arrangements as it continues to enhance the effectiveness of its Board to support the delivery of its strategy. What you'll do Provide Board secretariat advice and governance, including coordinating the effective delivery of Capital One's Board and Board Risk Committee meetings (including active engagement with Board and executive management in helping to shape and prepare effective agendas, Board packs and minutes, following up action points, and making sure meetings run in accordance with prevailing rules) Work closely with the Head of Legal and External Affairs, Chief Counsel and Chair of the Board to continue to review and enhance the effectiveness of Capital One's Board, committee structure and corporate governance arrangements Work closely with Capital One's executive management team to support them in the proactive identification of matters that should be presented to Board, the production of high quality Board papers and effective engagement with the Board Support the Board in their interactions with executive management, including through developing a strong relationship with Non-executive Directors to enhance the value of their interactions with executive Directors and the broader business Manage the appointment and resignation process of Board directors, including the onboarding and training of new Board directors (both executive and non- executive directors) Manage relevant corporate filings to companies house and FCA as appropriate Develop and oversee the processes that ensure the company compliance with all applicable codes, including the Wates Principles for Large Private Companies Partner with the Corporate Governance team of our parent company in the US in relation to other UK entities within the Capital One global footprint, reporting on close links, shareholder requirements and knowledge sharing With support from external counsel, maintain statutory books, including registers of members, directors and secretaries Take responsibility for ensuring other corporate non-financial reporting required of Capital One, such as climate related annual reporting, is undertaken in accordance with prevailing rules Monitor changes in relevant legislation and corporate governance guidelines, including regulatory expectations Partner with legal, external affairs and regulatory relations functions to support external engagements that involve the Board What we're looking for The role would suit a Chartered Governance Institute professional with experience leading on Company Secretarial matters within a financial services environment Track record of strong stakeholder management and an ability to influence Excellent organisational and drafting skills and an eye for detail Strong communication skills A desire and ability to shape, lead and drive change, including supporting key stakeholders through change Great problem solving skills to be successful in identifying, evaluating and resolving issues of strategic, legal and reputational importance Confidence in building new relationships and connections, both internally and externally An ability to work autonomously and effectively manage conflicting priorities Ability to work in a fast paced environment, with flexibility to adapt to our changing business needs We are committed to creating teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The Investor Forum
Finance & Operations Manager
The Investor Forum Euston, Norfolk
Finance & Operations Manager An exciting opportunity has arisen for a Finance & Operations Manager to play a pivotal role at the heart of the Investor Forum, a leading professional not-for-profit organisation with a small, collaborative team of 9 full-time and part-time employees. This hands-on position offers the chance to lead financial management, budgeting, governance and business operations, working closely with senior leadership to drive organisational success. If you ve also worked in the following roles, we d also like to hear from you: Senior Finance Manager, Financial Controller, Finance Manager & HR Lead, Business Operations Manager SALARY: £50,000 - £60,000 Base Salary + 15% allowance to purchase flexible benefits such as pensions, health and life insurance or to take as cash + Discretionary Bonus + 30 Days Annual Leave plus 8 Days Bank Holiday LOCATION: Hybrid / Central London (NW1) (3 Days per Week from the Office; Tues to Thurs, 2 Days Working from Home; Monday and Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Friday APPLICATION PROCESS: Please send your CV detailing your relevant experience along with a Covering Letter explaining your interest in the role. JOB OVERVIEW We have a fantastic new job opportunity for a Finance & Operations Manager to join the Investor Forum, a respected professional not-for-profit organisation operating at the forefront of investor stewardship and financial services. As a Finance & Operations Manager you will take ownership of financial management, including budgeting, forecasting, financial reporting and audit, alongside overseeing governance, compliance and operational delivery across the organisation. The Finance & Operations Manager will work closely with the Chief Executive Officer and senior stakeholders, supporting strategic decision-making through financial modelling, risk management and effective business operations. This role would suit a proactive Finance & Operations Manager with strong organisational skills, excellent attention to detail and experience using finance systems such as Xero within a professional environment. ABOUT US Established in 2014, the Investor Forum is a not for profit, membership organisation at the forefront of investor stewardship practice in the UK, with a team of 9 full-time and part-time employees. We work with 50+ investment firms across projects, events and engagements, and collaborate with a broad range of stakeholders in the financial services industry. DUTIES Your duties as the Finance & Operations Manager include: Financial Reporting and Analysis: Prepare budgets, cashflow forecasts and financial models Accounts And Audit Management: Oversee year-end accounts and coordinate the audit process Accounts Payable and Receivable: Manage purchase and sales invoices and reconciliations Finance Systems Management: Maintain Xero, including VAT, bank and credit card reconciliations Supplier and Vendor Management: Manage third-party providers including IT, HR and professional services Reporting and oversight: Prepare reports, agendas and minutes for board operating committee meetings Operational Management: Ensure smooth day-to-day running of office and business operations Risk and Compliance: Maintain risk register, internal controls and business continuity processes HR Administration: Oversee payroll, policies, recruitment and employee lifecycle activities Insurance and Policy Management: Maintain organisational insurance and policy frameworks CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in a finance manager, financial controller or similar finance and operations role Strong financial management skills including budgeting, forecasting, cashflow and financial reporting Experience with accounting software such as Xero and strong Microsoft Excel skills Excellent organisational and planning skills with the ability to manage multiple priorities Strong communication skills with high attention to detail Proven ability to work independently and within a small team environment Experience supporting audits, compliance and governance processes Strong stakeholder and supplier management skills DESIRABLE Bookkeeping or accounting qualification Experience within a not-for-profit, membership or SME environment Interest in financial services, capital markets or investor relations NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV and Covering Letter to our Recruitment Team who will review your details. JOB REF: AWDO-P14621 This job is being advertised by AWD online on behalf of The Investor Forum AWD-IN-SPJ
May 04, 2026
Full time
Finance & Operations Manager An exciting opportunity has arisen for a Finance & Operations Manager to play a pivotal role at the heart of the Investor Forum, a leading professional not-for-profit organisation with a small, collaborative team of 9 full-time and part-time employees. This hands-on position offers the chance to lead financial management, budgeting, governance and business operations, working closely with senior leadership to drive organisational success. If you ve also worked in the following roles, we d also like to hear from you: Senior Finance Manager, Financial Controller, Finance Manager & HR Lead, Business Operations Manager SALARY: £50,000 - £60,000 Base Salary + 15% allowance to purchase flexible benefits such as pensions, health and life insurance or to take as cash + Discretionary Bonus + 30 Days Annual Leave plus 8 Days Bank Holiday LOCATION: Hybrid / Central London (NW1) (3 Days per Week from the Office; Tues to Thurs, 2 Days Working from Home; Monday and Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Friday APPLICATION PROCESS: Please send your CV detailing your relevant experience along with a Covering Letter explaining your interest in the role. JOB OVERVIEW We have a fantastic new job opportunity for a Finance & Operations Manager to join the Investor Forum, a respected professional not-for-profit organisation operating at the forefront of investor stewardship and financial services. As a Finance & Operations Manager you will take ownership of financial management, including budgeting, forecasting, financial reporting and audit, alongside overseeing governance, compliance and operational delivery across the organisation. The Finance & Operations Manager will work closely with the Chief Executive Officer and senior stakeholders, supporting strategic decision-making through financial modelling, risk management and effective business operations. This role would suit a proactive Finance & Operations Manager with strong organisational skills, excellent attention to detail and experience using finance systems such as Xero within a professional environment. ABOUT US Established in 2014, the Investor Forum is a not for profit, membership organisation at the forefront of investor stewardship practice in the UK, with a team of 9 full-time and part-time employees. We work with 50+ investment firms across projects, events and engagements, and collaborate with a broad range of stakeholders in the financial services industry. DUTIES Your duties as the Finance & Operations Manager include: Financial Reporting and Analysis: Prepare budgets, cashflow forecasts and financial models Accounts And Audit Management: Oversee year-end accounts and coordinate the audit process Accounts Payable and Receivable: Manage purchase and sales invoices and reconciliations Finance Systems Management: Maintain Xero, including VAT, bank and credit card reconciliations Supplier and Vendor Management: Manage third-party providers including IT, HR and professional services Reporting and oversight: Prepare reports, agendas and minutes for board operating committee meetings Operational Management: Ensure smooth day-to-day running of office and business operations Risk and Compliance: Maintain risk register, internal controls and business continuity processes HR Administration: Oversee payroll, policies, recruitment and employee lifecycle activities Insurance and Policy Management: Maintain organisational insurance and policy frameworks CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in a finance manager, financial controller or similar finance and operations role Strong financial management skills including budgeting, forecasting, cashflow and financial reporting Experience with accounting software such as Xero and strong Microsoft Excel skills Excellent organisational and planning skills with the ability to manage multiple priorities Strong communication skills with high attention to detail Proven ability to work independently and within a small team environment Experience supporting audits, compliance and governance processes Strong stakeholder and supplier management skills DESIRABLE Bookkeeping or accounting qualification Experience within a not-for-profit, membership or SME environment Interest in financial services, capital markets or investor relations NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV and Covering Letter to our Recruitment Team who will review your details. JOB REF: AWDO-P14621 This job is being advertised by AWD online on behalf of The Investor Forum AWD-IN-SPJ
Technical Programme Manager
Capital One UK Mayfield, Derbyshire
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 04, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Tiger Recruitment
EA to Chief Financial Officer
Tiger Recruitment Crawley, Sussex
Executive Assistant to Chief Financial Officer Perm Hybrid Working up to £70,000 Location: Crawley & London Liverpool Street Our client is a unique, industry-leading pensions organisation with a truly purpose-driven approach. As a not-for-profit, everything they generate is reinvested back into the business and wider community, creating a culture focused on continuous improvement and long-term impact. They are now looking for a bright, highly organised, and engaging Executive Assistant to support their Chief Financial Officer. This is far more than a traditional EA role. The CFO is seeking a true right hand and "second brain" someone who can operate at pace, think strategically, and add real value at a senior level. This is a hybrid position split between their HQ in Crawley and their London Liverpool Street office, so flexibility to travel between both locations is essential. In this role, you'll take ownership of complex, back-to-back diary management, acting as a key gatekeeper to ensure the CFO's time is protected and prioritised effectively. You'll be comfortable navigating constantly shifting priorities and thrive in a fast-paced environment where no two days are the same. Alongside this, you'll support with board and governance processes, including preparing high-quality reports and materials. The incoming candidate must have previously supported a CFO in a demanding, fast-paced environment, ideally within financial services or pensions, although strong candidates from other sectors will also be considered. You'll be proactive, commercially aware, and confident operating at senior stakeholder level. Key Responsibilities: Complex diary management and scheduling across multiple priorities Acting as a gatekeeper to the CFO, ensuring optimal time management Supporting board and governance processes Preparing reports, presentations, and key documentation Managing shifting priorities with efficiency and sound judgement Building strong relationships with senior stakeholders What's on Offer: 25 days annual leave + birthday off Enhanced pension scheme Private healthcare Opportunity to work abroad for one month each year (in addition to annual leave) This is an outstanding opportunity for an experienced EA or Business Assistant looking to step into a more strategic, high-impact role within a purpose-led organisation. This an an urgent hire - Apply now to avoid disappointment! REF: JGA/177472 Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
May 04, 2026
Full time
Executive Assistant to Chief Financial Officer Perm Hybrid Working up to £70,000 Location: Crawley & London Liverpool Street Our client is a unique, industry-leading pensions organisation with a truly purpose-driven approach. As a not-for-profit, everything they generate is reinvested back into the business and wider community, creating a culture focused on continuous improvement and long-term impact. They are now looking for a bright, highly organised, and engaging Executive Assistant to support their Chief Financial Officer. This is far more than a traditional EA role. The CFO is seeking a true right hand and "second brain" someone who can operate at pace, think strategically, and add real value at a senior level. This is a hybrid position split between their HQ in Crawley and their London Liverpool Street office, so flexibility to travel between both locations is essential. In this role, you'll take ownership of complex, back-to-back diary management, acting as a key gatekeeper to ensure the CFO's time is protected and prioritised effectively. You'll be comfortable navigating constantly shifting priorities and thrive in a fast-paced environment where no two days are the same. Alongside this, you'll support with board and governance processes, including preparing high-quality reports and materials. The incoming candidate must have previously supported a CFO in a demanding, fast-paced environment, ideally within financial services or pensions, although strong candidates from other sectors will also be considered. You'll be proactive, commercially aware, and confident operating at senior stakeholder level. Key Responsibilities: Complex diary management and scheduling across multiple priorities Acting as a gatekeeper to the CFO, ensuring optimal time management Supporting board and governance processes Preparing reports, presentations, and key documentation Managing shifting priorities with efficiency and sound judgement Building strong relationships with senior stakeholders What's on Offer: 25 days annual leave + birthday off Enhanced pension scheme Private healthcare Opportunity to work abroad for one month each year (in addition to annual leave) This is an outstanding opportunity for an experienced EA or Business Assistant looking to step into a more strategic, high-impact role within a purpose-led organisation. This an an urgent hire - Apply now to avoid disappointment! REF: JGA/177472 Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
Technical Programme Manager
Capital One UK Nottingham, Nottinghamshire
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
May 04, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Structural Timber Association Ltd
Chief Executive Officer
Structural Timber Association Ltd Swindon, Wiltshire
ARV Solutions are proud to be partnering with the Structural Timber Association to appoint a Chief Executive Officer. This is a rare opportunity to lead a nationally recognised organisation at the centre of the UK's sustainable construction agenda. As Chief Executive Officer, you won't just be leading an organisation, you'll be shaping the future of structural timber across the UK. With direct influence over policy, regulation and industry standards, this role places you at the heart of conversations that are driving change in how the built environment evolves. You'll work alongside government bodies, regulators and senior industry leaders, positioning the Structural Timber Association as the voice of the sector while delivering meaningful value to its 950+ members. This is a high-impact, hands-on leadership role where you will balance strategic vision with operational delivery, working closely with the Non-Executive Board and stakeholders to drive growth, strengthen influence and champion the role of timber in modern construction. What's in it for you as CEO Circa £125,000 salary Pension contribution up to 8% Home-based working with regular travel to the office in Swindon, Wiltshire and occasional national travel 25 days holiday plus bank holidays Opportunity to lead a respected, influential UK-wide trade association Direct impact on legislation, policy and the future of sustainable construction Work closely with senior industry leaders, government and regulators Lead a passionate, collaborative and purpose-driven team Your responsibilities as Chief Executive Officer Develop and deliver the long-term strategic vision to grow membership, influence and sector credibility Act as the primary spokesperson, representing the association with government, regulators and industry stakeholders Lead policy and regulatory engagement, influencing legislation impacting the timber construction sector Ensure strong governance, compliance and financial stewardship across the organisation Oversee delivery of member services including research, training, networking and quality assurance schemes Lead and develop a small, high-performing team, maintaining a collaborative and member-focused culture Build and maintaining strategic partnerships across the construction and regulatory landscape What we're looking for in a Chief Executive Officer Proven experience operating at CEO or senior leadership level Experience working with or for a trade association Strong understanding of the UK construction sector and regulatory landscape Experience working with non-executive boards and governance structures Demonstrable success in stakeholder engagement at senior level Commercial and financial acumen with experience managing budgets and organisational performance If you're ready to lead a nationally recognised organisation and play a key role in shaping the future of sustainable construction, apply online today or contact ARV Solutions for a confidential discussion. The STA is committed to equality of opportunity and welcomes applications from all suitably qualified individuals regardless of protected characteristics.
May 01, 2026
Full time
ARV Solutions are proud to be partnering with the Structural Timber Association to appoint a Chief Executive Officer. This is a rare opportunity to lead a nationally recognised organisation at the centre of the UK's sustainable construction agenda. As Chief Executive Officer, you won't just be leading an organisation, you'll be shaping the future of structural timber across the UK. With direct influence over policy, regulation and industry standards, this role places you at the heart of conversations that are driving change in how the built environment evolves. You'll work alongside government bodies, regulators and senior industry leaders, positioning the Structural Timber Association as the voice of the sector while delivering meaningful value to its 950+ members. This is a high-impact, hands-on leadership role where you will balance strategic vision with operational delivery, working closely with the Non-Executive Board and stakeholders to drive growth, strengthen influence and champion the role of timber in modern construction. What's in it for you as CEO Circa £125,000 salary Pension contribution up to 8% Home-based working with regular travel to the office in Swindon, Wiltshire and occasional national travel 25 days holiday plus bank holidays Opportunity to lead a respected, influential UK-wide trade association Direct impact on legislation, policy and the future of sustainable construction Work closely with senior industry leaders, government and regulators Lead a passionate, collaborative and purpose-driven team Your responsibilities as Chief Executive Officer Develop and deliver the long-term strategic vision to grow membership, influence and sector credibility Act as the primary spokesperson, representing the association with government, regulators and industry stakeholders Lead policy and regulatory engagement, influencing legislation impacting the timber construction sector Ensure strong governance, compliance and financial stewardship across the organisation Oversee delivery of member services including research, training, networking and quality assurance schemes Lead and develop a small, high-performing team, maintaining a collaborative and member-focused culture Build and maintaining strategic partnerships across the construction and regulatory landscape What we're looking for in a Chief Executive Officer Proven experience operating at CEO or senior leadership level Experience working with or for a trade association Strong understanding of the UK construction sector and regulatory landscape Experience working with non-executive boards and governance structures Demonstrable success in stakeholder engagement at senior level Commercial and financial acumen with experience managing budgets and organisational performance If you're ready to lead a nationally recognised organisation and play a key role in shaping the future of sustainable construction, apply online today or contact ARV Solutions for a confidential discussion. The STA is committed to equality of opportunity and welcomes applications from all suitably qualified individuals regardless of protected characteristics.
Drax
Industry Governance Officer
Drax Ipswich, Suffolk
Industry Governance Manager Permanent Location: Selby, Ipswich, London, Northampton with travel as required Are you adept in interpreting and simplifying complex information? Can you demonstrate energy sector knowledge alongside associated industry codes and governance arrangements? Are you a confident influencer who can communicate effectively? If so, this could be the role for you! Were looki click apply for full job details
May 01, 2026
Full time
Industry Governance Manager Permanent Location: Selby, Ipswich, London, Northampton with travel as required Are you adept in interpreting and simplifying complex information? Can you demonstrate energy sector knowledge alongside associated industry codes and governance arrangements? Are you a confident influencer who can communicate effectively? If so, this could be the role for you! Were looki click apply for full job details
Complaints Officer
NHS
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
May 01, 2026
Full time
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Operations Manager
ASHDOWN PHILLIPS & PARTNERS LIMITED
The primary purpose of this role is to establish, develop, and manage the delivery of high-quality services and operations across a multi-let office building, on behalf of the Landlord. This includes overseeing all services provided to occupiers, ensuring the smooth and efficient running of the property. The role also carries responsibility for maintaining full compliance with statutory regulations, internal policies, and industry best practices, while consistently delivering a safe, welcoming, and professional environment for all Occupiers. Property Outline This position is primarily based at the Arbor, 255 Blackfriars Road - a vibrant, multi-occupied, high specification property located in Blackfriars which will form part of the Bankside Yards development. The site offers 225,000 ft of diverse office space for the next generation. While the Arbor will be your focus, the role may also include involvement with other high-profile properties managed by Ashdown Phillips & Partners across London The Arbor has a service charge budget of circa £4m with a year-end date of December 31 st . On-site Reports (all 3 rd party) Security Service Partner. Front of House/Reception Service Partner. Cleaning Service Partner. Mechanical and Electrical maintenance Service Partner. Communication Lines Contract managers for Security, Front of House and Cleaning Services. Day to day management and monitoring of M&E contract staff and sub-contractors. On site contracted service team manager meetings on a weekly basis to ensure coherent working. Fabric maintenance contractors - communicating with contract manager. Client Landlord; the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners; MD, Directors, surveyors, consultants, staff and fellow centre/building managers. Health & Safety Consultants; asbestos surveyors, Local Authority H&S Officers. Regional Fire Brigade; Fire Officers. Occupiers: their consultants, fit out agents and contractors. Key Objectives Ensuring compliance with regulations and health, safety, environment and security standards. Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Work with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Drive the company's and Arbor's Environmental Social Governance (ESG) pledge and act as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability. Support the Senior Facilities Manager on working and fostering relationships with the local community in establishing the property as part of a wider network support CSR initiatives Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Responsible for the procurement of, and subsequently manage, the provision of relevant services (e.g. M & E, Security and Cleaning), ensuring optimum service standards from internal/external sources. Drive a culture of continuous improvement. Manager monthly meetings with all service partners, including completion of key performance indicators. Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required and agreed with the Senior Facilities Manager and Property Surveyor Ensuring compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property. Maintain, establish and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Manage and develop relationships with the service partners to ensure compliance with contracts and continued delivery of agreed services. Ensure all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Respond to out-of-hours emergency calls. Ensure the Senior Facilities Manager is kept appraised on operational matters. Coordinate and manage ad hoc fabric repairs within the property. Oversee emergency preparedness and response plans (fire drills, evacuation procedures). Oversee documentation for emergency procedures and safe systems of work in conjunction with our Duty Holder responsibilities Monthly reporting on building operations and performance. Monitor utilities usage and suggest sustainability initiatives. Deputise the Senior Facilities Manager in their absence. Ad hoc duties commensurate with the role. Personal Specification These are the minimum key areas of knowledge, skills and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Knowledge and experience of managing contractors and service levels (e.g. M & E, security and cleaning) associated with a retail, office or business park/estate, and within agreed budgets. Problem solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques. Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Resilient and adaptable, with a continuous improvement mindset Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the property. High attention to detail and commitment to quality service delivery Previous facilities management or management experience in either retail or mixed use environment, ideal but not essential. Interest in the property sector and an understanding of the occupational requirements of tenants. Good IT skills in particular Microsoft Word and Excel. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
Apr 30, 2026
Full time
The primary purpose of this role is to establish, develop, and manage the delivery of high-quality services and operations across a multi-let office building, on behalf of the Landlord. This includes overseeing all services provided to occupiers, ensuring the smooth and efficient running of the property. The role also carries responsibility for maintaining full compliance with statutory regulations, internal policies, and industry best practices, while consistently delivering a safe, welcoming, and professional environment for all Occupiers. Property Outline This position is primarily based at the Arbor, 255 Blackfriars Road - a vibrant, multi-occupied, high specification property located in Blackfriars which will form part of the Bankside Yards development. The site offers 225,000 ft of diverse office space for the next generation. While the Arbor will be your focus, the role may also include involvement with other high-profile properties managed by Ashdown Phillips & Partners across London The Arbor has a service charge budget of circa £4m with a year-end date of December 31 st . On-site Reports (all 3 rd party) Security Service Partner. Front of House/Reception Service Partner. Cleaning Service Partner. Mechanical and Electrical maintenance Service Partner. Communication Lines Contract managers for Security, Front of House and Cleaning Services. Day to day management and monitoring of M&E contract staff and sub-contractors. On site contracted service team manager meetings on a weekly basis to ensure coherent working. Fabric maintenance contractors - communicating with contract manager. Client Landlord; the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners; MD, Directors, surveyors, consultants, staff and fellow centre/building managers. Health & Safety Consultants; asbestos surveyors, Local Authority H&S Officers. Regional Fire Brigade; Fire Officers. Occupiers: their consultants, fit out agents and contractors. Key Objectives Ensuring compliance with regulations and health, safety, environment and security standards. Supporting the monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Work with key stakeholders in developing and managing events at the property. Contribute to developing strong relationships with occupiers through dynamic engagement opportunities. Drive the company's and Arbor's Environmental Social Governance (ESG) pledge and act as an ambassador for Ashdown Phillips in communicating the Clients objectives in relation to sustainability. Support the Senior Facilities Manager on working and fostering relationships with the local community in establishing the property as part of a wider network support CSR initiatives Key Accountabilities Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Responsible for the procurement of, and subsequently manage, the provision of relevant services (e.g. M & E, Security and Cleaning), ensuring optimum service standards from internal/external sources. Drive a culture of continuous improvement. Manager monthly meetings with all service partners, including completion of key performance indicators. Contribute to the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required and agreed with the Senior Facilities Manager and Property Surveyor Ensuring compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property. Maintain, establish and develop appropriate relationships and communication channels with all occupiers and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints. Manage and develop relationships with the service partners to ensure compliance with contracts and continued delivery of agreed services. Ensure all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines. Respond to out-of-hours emergency calls. Ensure the Senior Facilities Manager is kept appraised on operational matters. Coordinate and manage ad hoc fabric repairs within the property. Oversee emergency preparedness and response plans (fire drills, evacuation procedures). Oversee documentation for emergency procedures and safe systems of work in conjunction with our Duty Holder responsibilities Monthly reporting on building operations and performance. Monitor utilities usage and suggest sustainability initiatives. Deputise the Senior Facilities Manager in their absence. Ad hoc duties commensurate with the role. Personal Specification These are the minimum key areas of knowledge, skills and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Knowledge and experience of managing contractors and service levels (e.g. M & E, security and cleaning) associated with a retail, office or business park/estate, and within agreed budgets. Problem solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques. Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self motivated and able to work on own initiative without ongoing direct supervision. Resilient and adaptable, with a continuous improvement mindset Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the property. High attention to detail and commitment to quality service delivery Previous facilities management or management experience in either retail or mixed use environment, ideal but not essential. Interest in the property sector and an understanding of the occupational requirements of tenants. Good IT skills in particular Microsoft Word and Excel. Interested? Apply here Complete our short form and upload your CV to express your interest in applying.
UK Research and Innovation
Chief Financial Officer
UK Research and Innovation Swindon, Wiltshire
Chief Financial Officer, UKRI Contract Term: This is a permanent, open-ended position. Location: London or Swindon. Please note, this role includes regular travel to sites across the UK and international travel on occasion Direct Reports: The postholder will have line management responsibility for 7 direct reports which includes roles such as Chief Information Officer, Finance Director and General Counsel & Head of Legal. Availability: Successful candidates will be encouraged to take up their appointment as soon as possible, following the successful completion of pre-appointment checks and security clearance. Security Level: The successful candidate must hold, or be willing to undergo, Developed Vetting (DV) security clearance. Please note that UKRI reserves the right to initiate or repeat security screening as required during the course of employment. Closing Date: 23:55 on Sunday 7th June 2026. About UKRI Launched in 2018, UKRI is an independent, non-departmental public body, which invests £10 billion per annum in research and innovation. We bring together nine executive council partners (the seven Research Councils plus Innovate UK and Research England) with a shared vision to ensure the UK maintains its world-leading position in research and innovation. UKRI also provides coordinated strategic advice to the Secretary of State for Science, Innovation and Technology on the balance of funding between research disciplines. Our mission is to "advance knowledge, improve lives and drive growth". There is great intent in these seven words. The three parts of this mission are all equally important. Any knowledge-driven economy must support curiosity-driven research to provide the novel ideas that underpin the application of research, which ultimately leads to innovative companies that deliver the products and services which change our lives. UKRI is at its best when we deliver mutual symbiosis between these three parts. We employ around 9,000 staff who support some of the world's most exciting and challenging research projects. We develop and operate some of the most remarkable scientific facilities in the world and work collaboratively with industry, academia and government in exciting partnerships. We are pushing the frontiers of human knowledge through blue sky research and delivering benefits for UK society and the economy through world-class research and business-led innovation. UKRI invests in research and innovation across all disciplines, from curiosity-driven research to business-led innovation. Our activities include: Funding excellent research and innovation across universities, research institutes, businesses and public sector bodies Supporting skills and talent, from doctoral training to leadership in academia, industry and the public sector Building and sustaining national research infrastructure, including major facilities, data capabilities and digital platforms Driving place-based growth, supporting clusters and strengthening local innovation ecosystems across the UK Convening and connecting partners across government, academia, industry and international systems to tackle complex challenges such as climate change, health, security and productivity About the Role The Chief Financial Officer (CFO) is a senior strategic leader and principal adviser to the Chief Executive Officer (CEO) and Board. As a principal decision-maker, the CFO provides organisation-wide leadership across the following UKRI functions: finance legal digital and data risk and assurance. Alongside the CEO, the CFO is an executive member of the UKRI board. The CFO is responsible for ensuring the organisation manages public money with strong governance, effective stewardship of public funds, and the highest standards of financial management, assurance and control. They should provide strategic leadership on all aspects of public sector finance. They must ensure that financial decisions are robust, evidence based, and aligned with government priorities and the organisation's statutory responsibilities. The CFO leads the organisation's engagement with Spending Reviews and wider fiscal planning, ensuring that: resources are clearly linked to outcome financial forecasts are credible and sustainable the organisation can demonstrate strong financial management to ministers, the sponsoring department, HM Treasury, and other stakeholders. Working in close partnership with the CEO, the CFO plays a central role in shaping and delivering UKRI's long-term strategic vision. The role requires a deep understanding of the political, economic and societal context in which UKRI operates, translating external drivers and risks into clear strategic priorities and operational plans. The CFO also manages a number of senior leaders across UKRI, building organisational capability and resilience. Externally, the CFO will build confidence and engage at the highest levels of Government, industry, academia and with international partners The CFO will be a member of the Executive Committee and the UKRI Board. They will: lead a directorate of approximately 800 people through 7 direct reports manage a direct annual budget of £40 million carry overarching responsibility for managing finance and commercials across the UK Research & Innovation portfolio worth £10Bn. The CFO will establish and maintain a legally robust, risk-based governance and control framework that supports confident decision-making and delivery. They will lead engagement with the Government Internal Audit Agency and the Audit Committee, providing clear assurance to the Accounting Officer and Board on the effectiveness of governance, risk management and internal control. They will also serve as a non-executive director on UKRI spin-out company boards where required, offering governance, challenge and commercial insight to support growth and protect public value. They will also oversee other professional services within UKRI, to be discussed with the successful candidate. Key Responsibilities: Providing strategic leadership across UKRI, working closely with the CEO and executive colleagues to shape organisational direction and ensure UKRI's interests are effectively represented to internal and external stakeholders, including senior government officials, industry leaders, and international partners Guiding the development and execution of UKRI's long-term strategy, exercising sound judgement in balancing DSIT objectives, financial constraints, and emerging national opportunities to position UKRI as a world-leading research and innovation organisation Overseeing day-to-day executive operations as a core member of the Executive Committee, with direct accountability for finance, digital, data, risk and legal, across UKRI's entire portfolio Representing the CEO and UKRI at high-level engagements, deploying strong influencing skills to build trust with industry, and steward key relationships at central and local government levels, as well as with major customers, strategic partners and corporate service providers Providing executive leadership over strategic partnerships, enabling UKRI and UK companies to access critical technologies and capabilities that support national priorities and global competitiveness Serving as a non-executive director on UKRI spin-out boards as required, bringing strong governance, commercial insight, and independent judgement to high-growth ventures Providing robust budget stewardship to ensure UKRI makes full and effective use of its grant in aid in delivering its organisational objectives. To find out more about the role please click 'apply' to visit out careers site. Your Skills and Experience UKRI wishes to attract the highest calibre of candidates with the appropriate standing for this role. The successful candidate will be able to command confidence and represent the organisation with its many stakeholders at the highest level, being able to demonstrate the following: Essential Criteria: Proven experience leading and developing diverse, high-performing teams, with the ability to set direction, delegate effectively, and deliver results through others Extensive experience holding enterprise-wide responsibility for financial probity, governance, and the effective delivery of financial outcomes within a large, complex organisation. Strong understanding of the drivers of UK economic growth, including wider policy, sectoral, and market trends that shape national research and innovation priorities Exceptional relationship-building and stakeholder management skills, with the ability to establish credibility quickly and build productive partnerships with industry, central and local government, universities, and other external institutions Highly effective communicator and influencer, able to operate confidently at Board and senior Government levels, challenge constructively, and shape decision-making in complex, multi-stakeholder environments Strong personal resilience and sound judgement, with the ability to make decisions under pressure, manage differing viewpoints, and maintain focus on organisational priorities Demonstrated commitment to personal growth, organisational learning, and continuous improvement . click apply for full job details
Apr 30, 2026
Full time
Chief Financial Officer, UKRI Contract Term: This is a permanent, open-ended position. Location: London or Swindon. Please note, this role includes regular travel to sites across the UK and international travel on occasion Direct Reports: The postholder will have line management responsibility for 7 direct reports which includes roles such as Chief Information Officer, Finance Director and General Counsel & Head of Legal. Availability: Successful candidates will be encouraged to take up their appointment as soon as possible, following the successful completion of pre-appointment checks and security clearance. Security Level: The successful candidate must hold, or be willing to undergo, Developed Vetting (DV) security clearance. Please note that UKRI reserves the right to initiate or repeat security screening as required during the course of employment. Closing Date: 23:55 on Sunday 7th June 2026. About UKRI Launched in 2018, UKRI is an independent, non-departmental public body, which invests £10 billion per annum in research and innovation. We bring together nine executive council partners (the seven Research Councils plus Innovate UK and Research England) with a shared vision to ensure the UK maintains its world-leading position in research and innovation. UKRI also provides coordinated strategic advice to the Secretary of State for Science, Innovation and Technology on the balance of funding between research disciplines. Our mission is to "advance knowledge, improve lives and drive growth". There is great intent in these seven words. The three parts of this mission are all equally important. Any knowledge-driven economy must support curiosity-driven research to provide the novel ideas that underpin the application of research, which ultimately leads to innovative companies that deliver the products and services which change our lives. UKRI is at its best when we deliver mutual symbiosis between these three parts. We employ around 9,000 staff who support some of the world's most exciting and challenging research projects. We develop and operate some of the most remarkable scientific facilities in the world and work collaboratively with industry, academia and government in exciting partnerships. We are pushing the frontiers of human knowledge through blue sky research and delivering benefits for UK society and the economy through world-class research and business-led innovation. UKRI invests in research and innovation across all disciplines, from curiosity-driven research to business-led innovation. Our activities include: Funding excellent research and innovation across universities, research institutes, businesses and public sector bodies Supporting skills and talent, from doctoral training to leadership in academia, industry and the public sector Building and sustaining national research infrastructure, including major facilities, data capabilities and digital platforms Driving place-based growth, supporting clusters and strengthening local innovation ecosystems across the UK Convening and connecting partners across government, academia, industry and international systems to tackle complex challenges such as climate change, health, security and productivity About the Role The Chief Financial Officer (CFO) is a senior strategic leader and principal adviser to the Chief Executive Officer (CEO) and Board. As a principal decision-maker, the CFO provides organisation-wide leadership across the following UKRI functions: finance legal digital and data risk and assurance. Alongside the CEO, the CFO is an executive member of the UKRI board. The CFO is responsible for ensuring the organisation manages public money with strong governance, effective stewardship of public funds, and the highest standards of financial management, assurance and control. They should provide strategic leadership on all aspects of public sector finance. They must ensure that financial decisions are robust, evidence based, and aligned with government priorities and the organisation's statutory responsibilities. The CFO leads the organisation's engagement with Spending Reviews and wider fiscal planning, ensuring that: resources are clearly linked to outcome financial forecasts are credible and sustainable the organisation can demonstrate strong financial management to ministers, the sponsoring department, HM Treasury, and other stakeholders. Working in close partnership with the CEO, the CFO plays a central role in shaping and delivering UKRI's long-term strategic vision. The role requires a deep understanding of the political, economic and societal context in which UKRI operates, translating external drivers and risks into clear strategic priorities and operational plans. The CFO also manages a number of senior leaders across UKRI, building organisational capability and resilience. Externally, the CFO will build confidence and engage at the highest levels of Government, industry, academia and with international partners The CFO will be a member of the Executive Committee and the UKRI Board. They will: lead a directorate of approximately 800 people through 7 direct reports manage a direct annual budget of £40 million carry overarching responsibility for managing finance and commercials across the UK Research & Innovation portfolio worth £10Bn. The CFO will establish and maintain a legally robust, risk-based governance and control framework that supports confident decision-making and delivery. They will lead engagement with the Government Internal Audit Agency and the Audit Committee, providing clear assurance to the Accounting Officer and Board on the effectiveness of governance, risk management and internal control. They will also serve as a non-executive director on UKRI spin-out company boards where required, offering governance, challenge and commercial insight to support growth and protect public value. They will also oversee other professional services within UKRI, to be discussed with the successful candidate. Key Responsibilities: Providing strategic leadership across UKRI, working closely with the CEO and executive colleagues to shape organisational direction and ensure UKRI's interests are effectively represented to internal and external stakeholders, including senior government officials, industry leaders, and international partners Guiding the development and execution of UKRI's long-term strategy, exercising sound judgement in balancing DSIT objectives, financial constraints, and emerging national opportunities to position UKRI as a world-leading research and innovation organisation Overseeing day-to-day executive operations as a core member of the Executive Committee, with direct accountability for finance, digital, data, risk and legal, across UKRI's entire portfolio Representing the CEO and UKRI at high-level engagements, deploying strong influencing skills to build trust with industry, and steward key relationships at central and local government levels, as well as with major customers, strategic partners and corporate service providers Providing executive leadership over strategic partnerships, enabling UKRI and UK companies to access critical technologies and capabilities that support national priorities and global competitiveness Serving as a non-executive director on UKRI spin-out boards as required, bringing strong governance, commercial insight, and independent judgement to high-growth ventures Providing robust budget stewardship to ensure UKRI makes full and effective use of its grant in aid in delivering its organisational objectives. To find out more about the role please click 'apply' to visit out careers site. Your Skills and Experience UKRI wishes to attract the highest calibre of candidates with the appropriate standing for this role. The successful candidate will be able to command confidence and represent the organisation with its many stakeholders at the highest level, being able to demonstrate the following: Essential Criteria: Proven experience leading and developing diverse, high-performing teams, with the ability to set direction, delegate effectively, and deliver results through others Extensive experience holding enterprise-wide responsibility for financial probity, governance, and the effective delivery of financial outcomes within a large, complex organisation. Strong understanding of the drivers of UK economic growth, including wider policy, sectoral, and market trends that shape national research and innovation priorities Exceptional relationship-building and stakeholder management skills, with the ability to establish credibility quickly and build productive partnerships with industry, central and local government, universities, and other external institutions Highly effective communicator and influencer, able to operate confidently at Board and senior Government levels, challenge constructively, and shape decision-making in complex, multi-stakeholder environments Strong personal resilience and sound judgement, with the ability to make decisions under pressure, manage differing viewpoints, and maintain focus on organisational priorities Demonstrated commitment to personal growth, organisational learning, and continuous improvement . click apply for full job details
SGN
Asset Records Officer
SGN Horley, Surrey
Asset Records Officer Horley £44.4k - £55.5k per annum (dependent on skills and qualifications) Full Time Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5587 We are seeking an experienced and detail-oriented Asset Records Officer to play a key role in maintaining the accuracy, governance and compliance of asset information supporting our gas network infrastructure. This role combines technical asset data management with team leadership responsibilities, ensuring that asset records remain accurate, compliant and auditable while supporting the development and performance of the Asset Records team. Working closely with Asset Engineering, Operations, Maintenance and project delivery teams, you will ensure that asset changes, maintenance schedules and regulatory documentation are properly reviewed, processed and maintained within asset management systems. Your work will directly support regulatory compliance, operational safety and effective asset management across the network. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Asset records and system governance Maintaining asset data within asset management systems (including Maximo). Ensuring maintenance schedules and inspection regimes are correctly created, updated and aligned with asset engineering policies. Managing the Pressure Systems database and Written Schemes of Examination to ensure compliance with statutory inspection requirements under Pressure Systems Safety Regulations (PSSR). Logging, tracking and closing PS/5 modifications and repairs, ensuring associated records and maintenance schedules are updated. Reviewing, validating and progressing Plant/1 commissioning and decommissioning certificates, ensuring asset changes are accurately reflected within asset systems. Investigating and resolving data discrepancies across asset systems, engineering records and operational documentation. Producing management information reports and providing data insights to support asset management and engineering decision-making. Supporting initiatives that strengthen asset data governance, system processes and record accuracy. Team leadership and development Providing day-to-day leadership to members of the Asset Records team, ensuring work is delivered accurately and within required timescales. Coaching and developing team members to build knowledge of asset systems, engineering records and regulatory processes. Conducting regular 1-to-1 meetings to review performance, workload and development needs. Delivering team briefings and knowledge sharing sessions to maintain awareness of process changes, system updates and business priorities. Supporting the completion of performance reviews and personal development planning. Creating a positive and collaborative team environment that encourages continuous improvement and professional development. Stakeholder engagement Building effective working relationships with internal stakeholders including Asset Engineering, Maintenance, Operations and project delivery teams. Acting as a key point of contact for queries relating to asset records, maintenance schedules and engineering documentation. Supporting cross-department initiatives aimed at improving asset data quality and governance. What you will need We're looking for someone who combines strong data governance capability with an understanding of operational engineering environments, alongside experience supporting or leading a small technical team. You will likely have experience in roles involving asset management systems, engineering records, maintenance planning or technical data administration. Essential experience Experience working with asset management systems such as Maximo (or similar platforms). Experience maintaining or administering technical asset records, maintenance schedules or engineering documentation. Demonstrated ability to support, guide or supervise team members within a technical or administrative environment. Strong data management and analytical skills with the ability to work confidently with large datasets and complex asset records. Strong organisational skills with the ability to manage competing priorities and deadlines. Excellent attention to detail and commitment to maintaining accurate, compliant records. Confident communication skills and the ability to work collaboratively with multiple technical stakeholders. You may have to travel between business area sites across South England and Scotland. You may need to spend occasional nights away from home. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Apr 30, 2026
Full time
Asset Records Officer Horley £44.4k - £55.5k per annum (dependent on skills and qualifications) Full Time Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5587 We are seeking an experienced and detail-oriented Asset Records Officer to play a key role in maintaining the accuracy, governance and compliance of asset information supporting our gas network infrastructure. This role combines technical asset data management with team leadership responsibilities, ensuring that asset records remain accurate, compliant and auditable while supporting the development and performance of the Asset Records team. Working closely with Asset Engineering, Operations, Maintenance and project delivery teams, you will ensure that asset changes, maintenance schedules and regulatory documentation are properly reviewed, processed and maintained within asset management systems. Your work will directly support regulatory compliance, operational safety and effective asset management across the network. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Asset records and system governance Maintaining asset data within asset management systems (including Maximo). Ensuring maintenance schedules and inspection regimes are correctly created, updated and aligned with asset engineering policies. Managing the Pressure Systems database and Written Schemes of Examination to ensure compliance with statutory inspection requirements under Pressure Systems Safety Regulations (PSSR). Logging, tracking and closing PS/5 modifications and repairs, ensuring associated records and maintenance schedules are updated. Reviewing, validating and progressing Plant/1 commissioning and decommissioning certificates, ensuring asset changes are accurately reflected within asset systems. Investigating and resolving data discrepancies across asset systems, engineering records and operational documentation. Producing management information reports and providing data insights to support asset management and engineering decision-making. Supporting initiatives that strengthen asset data governance, system processes and record accuracy. Team leadership and development Providing day-to-day leadership to members of the Asset Records team, ensuring work is delivered accurately and within required timescales. Coaching and developing team members to build knowledge of asset systems, engineering records and regulatory processes. Conducting regular 1-to-1 meetings to review performance, workload and development needs. Delivering team briefings and knowledge sharing sessions to maintain awareness of process changes, system updates and business priorities. Supporting the completion of performance reviews and personal development planning. Creating a positive and collaborative team environment that encourages continuous improvement and professional development. Stakeholder engagement Building effective working relationships with internal stakeholders including Asset Engineering, Maintenance, Operations and project delivery teams. Acting as a key point of contact for queries relating to asset records, maintenance schedules and engineering documentation. Supporting cross-department initiatives aimed at improving asset data quality and governance. What you will need We're looking for someone who combines strong data governance capability with an understanding of operational engineering environments, alongside experience supporting or leading a small technical team. You will likely have experience in roles involving asset management systems, engineering records, maintenance planning or technical data administration. Essential experience Experience working with asset management systems such as Maximo (or similar platforms). Experience maintaining or administering technical asset records, maintenance schedules or engineering documentation. Demonstrated ability to support, guide or supervise team members within a technical or administrative environment. Strong data management and analytical skills with the ability to work confidently with large datasets and complex asset records. Strong organisational skills with the ability to manage competing priorities and deadlines. Excellent attention to detail and commitment to maintaining accurate, compliant records. Confident communication skills and the ability to work collaboratively with multiple technical stakeholders. You may have to travel between business area sites across South England and Scotland. You may need to spend occasional nights away from home. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Senior Pay and Reward Manager
Civil Nuclear Police Authority Culham, Oxfordshire
Senior Pay and Reward Manager £53,946 to £62,509 plus a £2,000 South East allowance per annum (for individuals based at HQ), generous benefits package including excellent pension scheme. Based at Culham, Oxfordshire or Calder Bridge, Cumbria (hybrid working) Permanent, Full-Time (37.5 hours per week) The Civil Nuclear Constabulary (CNC) is an armed police service dedicated to the nuclear industry. Our vision is to be recognised nationally and internationally as the United Kingdom's leading organisation for the provision of protective policing for the civil nuclear industry and other critical national infrastructure. Given the critical nature of our work, it's vital that we recruit skilled and committed professionals to our team. We're looking for an experienced Senior Pay and Reward Manager to provide senior leadership for all pay, reward and pension activities, whilst ensuring compliance, efficiency and a high-quality service across the employee lifecycle. You'll lead on consultation and negotiation of pay and reward policy developments, including remuneration and terms and conditions. You'll manage the pay remit process, utilising market data and research, aligning it to the CNC financial plans and Government parameters. You'll influence business decisions at a senior level to achieve the best use of reward strategies, inform and shape strategic developments and contribute to annual business plans. You'll also liaise and negotiate with pay bodies and Government departments to ensure pay and reward policies and mechanisms are implemented and compliant whilst total reward is optimised. To be successful in this role you'll have HR experience at a senior level, with exposure to and experience of reward practices - a real reward subject matter expert with best practice knowledge of pay, job evaluation and benefits. Equally you will be adept in the use of technology in enabling efficient and effective reward practices. Your experience will be backed up with an MCIPD qualification (Level 7) and/or a relevant degree. You'll have strong knowledge of pay governance processes and optimizing reward practices, and experience of overseeing employer obligations in pension administration arrangements, ensuring compliance with these. You'll have exceptional stakeholder management and communication skills, with the ability to influence and provide advice at all levels, including Executive. As police staff the public expect us to display the highest standards, values and professional qualities at all times. The CNC values and Code of Ethics applies to all police staff and sets out the principles and standards of behaviour we expect to see, and you are responsible for displaying and delivering these to the highest standards. This role has been assessed as suitable for hybrid working with a 60% / 40% split of home and office working, details of which will be discussed and agreed with the successful individual. Please note that this role will initially be based at our HQ Culham until our relocation to Harwell in Autumn 2026 and the role thereafter will be based at Harwell. Benefits of working for the CNC 27.5 days annual leave (rising by 1 day after 2 years' service, and 0.5 days ever year thereafter until a total of 32.5 days is reached) plus Bank Holidays Additional 30 minutes time worked during the week to accrue additional leave of 3 days, which can be used for period between Christmas and New Year (total hours per week of 37.5) Generous pension scheme (20.7% employer contribution). The minimum employer contribution for this grade will be £11,166, and the employee contribution of £4,423 per year - providing you with a total annual pension contribution of up to £15,589. Bonus scheme - dependent on organisational and personal performance, up to a maximum of 7% of salary Officers and staff can join the national Blue Light Card scheme which offers discounts on a variety of products and services to those working in the emergency services, NHS, and Armed Forces Free parking on site Free gym on site Subsidised Costa Coffee and restaurant/cafeteria on site Enhanced family friendly and wellbeing policies Cycle to Work scheme
Apr 29, 2026
Full time
Senior Pay and Reward Manager £53,946 to £62,509 plus a £2,000 South East allowance per annum (for individuals based at HQ), generous benefits package including excellent pension scheme. Based at Culham, Oxfordshire or Calder Bridge, Cumbria (hybrid working) Permanent, Full-Time (37.5 hours per week) The Civil Nuclear Constabulary (CNC) is an armed police service dedicated to the nuclear industry. Our vision is to be recognised nationally and internationally as the United Kingdom's leading organisation for the provision of protective policing for the civil nuclear industry and other critical national infrastructure. Given the critical nature of our work, it's vital that we recruit skilled and committed professionals to our team. We're looking for an experienced Senior Pay and Reward Manager to provide senior leadership for all pay, reward and pension activities, whilst ensuring compliance, efficiency and a high-quality service across the employee lifecycle. You'll lead on consultation and negotiation of pay and reward policy developments, including remuneration and terms and conditions. You'll manage the pay remit process, utilising market data and research, aligning it to the CNC financial plans and Government parameters. You'll influence business decisions at a senior level to achieve the best use of reward strategies, inform and shape strategic developments and contribute to annual business plans. You'll also liaise and negotiate with pay bodies and Government departments to ensure pay and reward policies and mechanisms are implemented and compliant whilst total reward is optimised. To be successful in this role you'll have HR experience at a senior level, with exposure to and experience of reward practices - a real reward subject matter expert with best practice knowledge of pay, job evaluation and benefits. Equally you will be adept in the use of technology in enabling efficient and effective reward practices. Your experience will be backed up with an MCIPD qualification (Level 7) and/or a relevant degree. You'll have strong knowledge of pay governance processes and optimizing reward practices, and experience of overseeing employer obligations in pension administration arrangements, ensuring compliance with these. You'll have exceptional stakeholder management and communication skills, with the ability to influence and provide advice at all levels, including Executive. As police staff the public expect us to display the highest standards, values and professional qualities at all times. The CNC values and Code of Ethics applies to all police staff and sets out the principles and standards of behaviour we expect to see, and you are responsible for displaying and delivering these to the highest standards. This role has been assessed as suitable for hybrid working with a 60% / 40% split of home and office working, details of which will be discussed and agreed with the successful individual. Please note that this role will initially be based at our HQ Culham until our relocation to Harwell in Autumn 2026 and the role thereafter will be based at Harwell. Benefits of working for the CNC 27.5 days annual leave (rising by 1 day after 2 years' service, and 0.5 days ever year thereafter until a total of 32.5 days is reached) plus Bank Holidays Additional 30 minutes time worked during the week to accrue additional leave of 3 days, which can be used for period between Christmas and New Year (total hours per week of 37.5) Generous pension scheme (20.7% employer contribution). The minimum employer contribution for this grade will be £11,166, and the employee contribution of £4,423 per year - providing you with a total annual pension contribution of up to £15,589. Bonus scheme - dependent on organisational and personal performance, up to a maximum of 7% of salary Officers and staff can join the national Blue Light Card scheme which offers discounts on a variety of products and services to those working in the emergency services, NHS, and Armed Forces Free parking on site Free gym on site Subsidised Costa Coffee and restaurant/cafeteria on site Enhanced family friendly and wellbeing policies Cycle to Work scheme
People First (Recruitment) Ltd
Mandarin speaking Risk Control Officer - Banking
People First (Recruitment) Ltd
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23162 Job Title: Mandarin speaking Risk Control Officer - Banking (1-year FTC) The Skills You'll Need: Mandarin andEnglish fluent.Solid experience on ERM/ Operational risk management of European wide Commercial Bank Your New Salary: Competitive Depending on experience Hybrid: 4 days in the office, 1 day at home Start: ASAP Reports to: Head of Department Mandarin speaking Risk Control Officer - What You'll be Doing Each Day: Follow work plan to support the management of Enterprise Risk operations and reports. Assist Deputy Head / Head of department to lead HO ERM assessment and report. ORM Policies and Standards: Develop and maintain effective operational risk management policies and standards. OR Incident Management: Maintain the operational risk incident management and reporting framework, including operational risk root cause investigation, identification, assessment and countermeasures, and promotion of the risk-acceptance process. Risk Acceptance Process: Assist departments to identify and manage operational risk in their respective activities, escalating to Senior Management for risk-acceptance when required. Control Libraries: Establish and maintain centralised Control Libraries to ensure consistency in control descriptions and testing standards across the Bank. Process Mapping: Support the 1LoD in developing detailed process maps aligned with RCSAs to identify "single points of failure" and critical control points. Enhanced RCSA Rollout: Plan and facilitate RCSA workshops with 1LoD Departments to ensure development of risk profile, assessing all relevant risks, documenting and assessing controls including design and operating effectiveness, and where required document and agree appropriate action plans. 1LoD Risk Profiles: Support the development of comprehensive risk profiles for 1LoD teams, integrating RCSA results, loss data, and audit findings. Action Tracking: Rigorously challenge RCSA results and ensure all identified control gaps are closed via the formal tracking of management actions. KRI Development: Partner with the business to develop Key Risk Indicators (KRIs) that provide early warning signals of risk appetite breaches. Committee Support: Improve risk governance by supporting the running of the Risk and Compliance Committee (RCC), including support with collation high-quality paper production. Taxonomy Management: Maintain the Bank s ORM Taxonomy, ensuring risk events, causes, and impacts are clearly defined and consistently applied including 1st and 2nd line accountability for all risk types. Mandarin speaking Risk Control Officer - The Skills You'll Need to Succeed: Good knowledge of and working experience in operational risk management and enterprise risk management (ERM) (at least 3 years experience, with FRM/CFA certificate is preferable), including the ability to demonstrate and articulate risk skills and methodologies. Awareness of industry trends and best practices in risk management (particularly operational risk management but with a broad understanding of other ERM categories). Good understanding and implementation experience of the three lines of defense operating model Strong written and verbal communication skills in both English & Chinese language. Experience in preparing reports for executive-level committees (RCC/Board) Sound understanding of relevant regulatory requirements from PRA/FCA on risk and control management. Especially in relation to Operational Resilience and Third Party Risk Management Ability to deliver accurate and comprehensive risk reports, and to propose constructive, forward-looking and proportionate solutions and suggestions. Job status: 1-year fixed-term contract Start date: ASAP Working hours: 9am to 5pm Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Apr 28, 2026
Contractor
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23162 Job Title: Mandarin speaking Risk Control Officer - Banking (1-year FTC) The Skills You'll Need: Mandarin andEnglish fluent.Solid experience on ERM/ Operational risk management of European wide Commercial Bank Your New Salary: Competitive Depending on experience Hybrid: 4 days in the office, 1 day at home Start: ASAP Reports to: Head of Department Mandarin speaking Risk Control Officer - What You'll be Doing Each Day: Follow work plan to support the management of Enterprise Risk operations and reports. Assist Deputy Head / Head of department to lead HO ERM assessment and report. ORM Policies and Standards: Develop and maintain effective operational risk management policies and standards. OR Incident Management: Maintain the operational risk incident management and reporting framework, including operational risk root cause investigation, identification, assessment and countermeasures, and promotion of the risk-acceptance process. Risk Acceptance Process: Assist departments to identify and manage operational risk in their respective activities, escalating to Senior Management for risk-acceptance when required. Control Libraries: Establish and maintain centralised Control Libraries to ensure consistency in control descriptions and testing standards across the Bank. Process Mapping: Support the 1LoD in developing detailed process maps aligned with RCSAs to identify "single points of failure" and critical control points. Enhanced RCSA Rollout: Plan and facilitate RCSA workshops with 1LoD Departments to ensure development of risk profile, assessing all relevant risks, documenting and assessing controls including design and operating effectiveness, and where required document and agree appropriate action plans. 1LoD Risk Profiles: Support the development of comprehensive risk profiles for 1LoD teams, integrating RCSA results, loss data, and audit findings. Action Tracking: Rigorously challenge RCSA results and ensure all identified control gaps are closed via the formal tracking of management actions. KRI Development: Partner with the business to develop Key Risk Indicators (KRIs) that provide early warning signals of risk appetite breaches. Committee Support: Improve risk governance by supporting the running of the Risk and Compliance Committee (RCC), including support with collation high-quality paper production. Taxonomy Management: Maintain the Bank s ORM Taxonomy, ensuring risk events, causes, and impacts are clearly defined and consistently applied including 1st and 2nd line accountability for all risk types. Mandarin speaking Risk Control Officer - The Skills You'll Need to Succeed: Good knowledge of and working experience in operational risk management and enterprise risk management (ERM) (at least 3 years experience, with FRM/CFA certificate is preferable), including the ability to demonstrate and articulate risk skills and methodologies. Awareness of industry trends and best practices in risk management (particularly operational risk management but with a broad understanding of other ERM categories). Good understanding and implementation experience of the three lines of defense operating model Strong written and verbal communication skills in both English & Chinese language. Experience in preparing reports for executive-level committees (RCC/Board) Sound understanding of relevant regulatory requirements from PRA/FCA on risk and control management. Especially in relation to Operational Resilience and Third Party Risk Management Ability to deliver accurate and comprehensive risk reports, and to propose constructive, forward-looking and proportionate solutions and suggestions. Job status: 1-year fixed-term contract Start date: ASAP Working hours: 9am to 5pm Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

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