Contract Civic Recruitment Limited United Kingdom Posted On 19/03/2026 Job Information Work Experience 5+ years Interim & Executive Management City Woldingham Province Surrey Postal Code CR3 Job Description 11 month contract role with a Local Authority Job Summary: Chief Digital, Data and Technology Officer (CDDTO) required to lead Surrey County Council's digital, data and technology strategy at enterprise and system level. Provides strategic leadership across transformation, innovation, and service delivery, aligning technology with organisational and public service priorities. Responsible for driving large-scale digital transformation, data-driven decision making, and cross-organisational collaboration. Acts as the Council's principal advisor on digital, data and technology, influencing at regional and national level. Key Duties/Accountabilities (Sample): Set and deliver the Council's digital, data and technology strategy aligned to corporate objectives. Act as senior advisor to Chief Executive, Members and Corporate Leadership Team. Lead large-scale digital transformation programmes and investment portfolio (£20m+). Provide system leadership across multi-agency and cross-boundary partnerships. Act as Senior Responsible Officer (SRO) for major programmes. Drive adoption of emerging technologies including AI, automation and data platforms. Establish and oversee enterprise data strategy, governance, and data ethics frameworks. Ensure robust cyber security, risk management and regulatory compliance. Lead and develop a high-performing Digital, Data & Technology function (up to 300 staff). Oversee supplier ecosystems, commercial strategy, and contract performance. Represent the Council at regional and national forums, influencing policy and funding. Skills/Experience: Significant senior leadership experience as CIO, CTO, CDIO or equivalent. Proven track record delivering large-scale digital, data and technology transformation. Strong experience within public sector / local government environments. Experience leading multi-disciplinary teams and large functions (200+ staff). Expertise in digital strategy, enterprise architecture, and technology delivery. Strong knowledge of data strategy, governance, analytics, and data platforms. Experience with cyber security, risk, and regulatory compliance frameworks. Proven ability to operate at political and executive level, influencing stakeholders. Strong commercial acumen including supplier management and investment strategy. Experience leading multi-agency or system-wide programmes. Knowledge of emerging technologies including AI and automation. Excellent communication, leadership, and stakeholder engagement skills. Additional Information: Senior executive leadership role with regional and national influence.
Apr 18, 2026
Full time
Contract Civic Recruitment Limited United Kingdom Posted On 19/03/2026 Job Information Work Experience 5+ years Interim & Executive Management City Woldingham Province Surrey Postal Code CR3 Job Description 11 month contract role with a Local Authority Job Summary: Chief Digital, Data and Technology Officer (CDDTO) required to lead Surrey County Council's digital, data and technology strategy at enterprise and system level. Provides strategic leadership across transformation, innovation, and service delivery, aligning technology with organisational and public service priorities. Responsible for driving large-scale digital transformation, data-driven decision making, and cross-organisational collaboration. Acts as the Council's principal advisor on digital, data and technology, influencing at regional and national level. Key Duties/Accountabilities (Sample): Set and deliver the Council's digital, data and technology strategy aligned to corporate objectives. Act as senior advisor to Chief Executive, Members and Corporate Leadership Team. Lead large-scale digital transformation programmes and investment portfolio (£20m+). Provide system leadership across multi-agency and cross-boundary partnerships. Act as Senior Responsible Officer (SRO) for major programmes. Drive adoption of emerging technologies including AI, automation and data platforms. Establish and oversee enterprise data strategy, governance, and data ethics frameworks. Ensure robust cyber security, risk management and regulatory compliance. Lead and develop a high-performing Digital, Data & Technology function (up to 300 staff). Oversee supplier ecosystems, commercial strategy, and contract performance. Represent the Council at regional and national forums, influencing policy and funding. Skills/Experience: Significant senior leadership experience as CIO, CTO, CDIO or equivalent. Proven track record delivering large-scale digital, data and technology transformation. Strong experience within public sector / local government environments. Experience leading multi-disciplinary teams and large functions (200+ staff). Expertise in digital strategy, enterprise architecture, and technology delivery. Strong knowledge of data strategy, governance, analytics, and data platforms. Experience with cyber security, risk, and regulatory compliance frameworks. Proven ability to operate at political and executive level, influencing stakeholders. Strong commercial acumen including supplier management and investment strategy. Experience leading multi-agency or system-wide programmes. Knowledge of emerging technologies including AI and automation. Excellent communication, leadership, and stakeholder engagement skills. Additional Information: Senior executive leadership role with regional and national influence.
Programme Coordinator ASAP - 4 weeks with a potential of being extended 18.57 per hour Campus based Summary: This role is responsible for delivering high-quality and complex Assessment and Curriculum operations for both taught and research degree programmes. The role ensures compliance with University policies, enhances service delivery, and provides expert advice to stakeholders. Additionally, the role supports governance structures by providing secretarial support to key academic committees and contributes to continuous improvement initiatives. Assessment and Curriculum Officers will work against operational protocols detailing all tasks associated with each area of responsibility. Assessment and Curriculum Officers will support one or more of the following areas. Accountabilities and responsibilities : Assessment and Curriculum Administration for Taught Programmes Deliver high quality administration of taught progression and assessments, ensuring processes are accurate, efficient, and timely. Coordinate digital assessment systems, including portfolio submissions, online examinations, and secure mark entry. Facilitate the external moderation process by managing sample submissions for external examiners and ensuring feedback is communicated effectively to academic teams. Support exam boards by preparing documentation, liaising with board members, determining student outcomes, and ensuring the accurate processing of student outcomes. Manage programme modifications, ensuring all changes adhere to institutional and regulatory frameworks. Identify and address complex problems resulting from assessment and curriculum operations, acting as decision maker where required. Examination Operations Manage paper and digital exams, including ad-hoc and OSCE exams Work with Timetabling to plan, book and set up exam venues, and additional resources Manage examination events including logistical, technical and student requirements Manage post exam requirements, including de-rigging Recruitment, training and ongoing support for invigilators Ensure students with Additional Needs are supported through the examination process WISEflow: provide guidance and support for students and staff, and technical support. Research Degree Assessment Administration Coordinate research student progression, including scheduling review meetings and viva voce examinations. Liaise with PGR Examination teams and oversee viva voce events Ensure timely distribution of research theses to examination panels and facilitate the processing of examination outcomes. Identify and address complex problems resulting from research degree operations, acting as decision maker where required. Committee and Governance Support Provide secretarial support to Boards of Studies and Student Experience Committees, including scheduling meetings, preparing and distributing papers, recording minutes, and monitoring action items. Contribute to Board of Studies meetings and provide expert advice and guidance on relevant University matters. Quality Assurance and Compliance Provide guidance, interpretation and operational instruction on complex policy and practice. Support the implementation of policy and regulatory changes to enhance student experience and operational efficiency. Ensure all assessment and curriculum activities align with university regulations and external compliance requirements. Report student assessment outcomes to PSRBs as required. Provide specialist advice and guidance to colleagues on academic regulations, processes, and best practices. Support accreditation or internal programme approval activities as required. Service Improvement and Stakeholder Engagement Identify and implement process improvements to enhance efficiency and service quality. Engage with internal and external networks to share best practices and contribute to sectorwide discussions on assessment and curriculum. Work collaboratively across departments, and with staff of different seniority levels, to ensure effective information flow and stakeholder engagement. Other Duties Self-manage a complex and changing workload, identifying priorities against institutional risk and/or impact on the student experience Plan and manager small projects relating to the improvement or enhancement of assessment and curriculum operations Supporting a culture of continuous improvement in the way in which the University manages the student journey as it relates to assessment and curriculum operations. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 18, 2026
Seasonal
Programme Coordinator ASAP - 4 weeks with a potential of being extended 18.57 per hour Campus based Summary: This role is responsible for delivering high-quality and complex Assessment and Curriculum operations for both taught and research degree programmes. The role ensures compliance with University policies, enhances service delivery, and provides expert advice to stakeholders. Additionally, the role supports governance structures by providing secretarial support to key academic committees and contributes to continuous improvement initiatives. Assessment and Curriculum Officers will work against operational protocols detailing all tasks associated with each area of responsibility. Assessment and Curriculum Officers will support one or more of the following areas. Accountabilities and responsibilities : Assessment and Curriculum Administration for Taught Programmes Deliver high quality administration of taught progression and assessments, ensuring processes are accurate, efficient, and timely. Coordinate digital assessment systems, including portfolio submissions, online examinations, and secure mark entry. Facilitate the external moderation process by managing sample submissions for external examiners and ensuring feedback is communicated effectively to academic teams. Support exam boards by preparing documentation, liaising with board members, determining student outcomes, and ensuring the accurate processing of student outcomes. Manage programme modifications, ensuring all changes adhere to institutional and regulatory frameworks. Identify and address complex problems resulting from assessment and curriculum operations, acting as decision maker where required. Examination Operations Manage paper and digital exams, including ad-hoc and OSCE exams Work with Timetabling to plan, book and set up exam venues, and additional resources Manage examination events including logistical, technical and student requirements Manage post exam requirements, including de-rigging Recruitment, training and ongoing support for invigilators Ensure students with Additional Needs are supported through the examination process WISEflow: provide guidance and support for students and staff, and technical support. Research Degree Assessment Administration Coordinate research student progression, including scheduling review meetings and viva voce examinations. Liaise with PGR Examination teams and oversee viva voce events Ensure timely distribution of research theses to examination panels and facilitate the processing of examination outcomes. Identify and address complex problems resulting from research degree operations, acting as decision maker where required. Committee and Governance Support Provide secretarial support to Boards of Studies and Student Experience Committees, including scheduling meetings, preparing and distributing papers, recording minutes, and monitoring action items. Contribute to Board of Studies meetings and provide expert advice and guidance on relevant University matters. Quality Assurance and Compliance Provide guidance, interpretation and operational instruction on complex policy and practice. Support the implementation of policy and regulatory changes to enhance student experience and operational efficiency. Ensure all assessment and curriculum activities align with university regulations and external compliance requirements. Report student assessment outcomes to PSRBs as required. Provide specialist advice and guidance to colleagues on academic regulations, processes, and best practices. Support accreditation or internal programme approval activities as required. Service Improvement and Stakeholder Engagement Identify and implement process improvements to enhance efficiency and service quality. Engage with internal and external networks to share best practices and contribute to sectorwide discussions on assessment and curriculum. Work collaboratively across departments, and with staff of different seniority levels, to ensure effective information flow and stakeholder engagement. Other Duties Self-manage a complex and changing workload, identifying priorities against institutional risk and/or impact on the student experience Plan and manager small projects relating to the improvement or enhancement of assessment and curriculum operations Supporting a culture of continuous improvement in the way in which the University manages the student journey as it relates to assessment and curriculum operations. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Data Protection Officer (DPO) Location: Dorset (Hybrid) Rate: 350 (A Day) Duration: 3 months (initially) Working Pattern: 3-4 Days Key Responsibilities Act as the organisation's designated Data Protection Officer, maintaining independence and reporting on compliance to senior leadership Lead and oversee compliance with UK GDPR, Data Protection Act 2018, FOIA, and EIR Provide expert, pragmatic advice on data protection, privacy, information security, and records management Manage data protection incidents and personal data breaches, including ICO engagement where required Oversee subject access requests and complex data protection queries Lead and advise on Data Protection Impact Assessments (DPIAs) Embed data protection by design across strategic initiatives, including digital transformation and system change Contribute to governance forums and support ethical and responsible use of data and emerging technologies (including AI) Support and oversee freedom of information compliance alongside specialist colleagues Develop and deliver training and awareness to promote a strong data protection culture Essential Experience Significant experience operating as a Data Protection Officer or senior data protection specialist within a large or complex organisation In-depth, practical knowledge of UK GDPR, data protection legislation, and ICO guidance Proven experience advising senior leaders and managing regulatory risk Experience handling data breaches, incident management, and statutory deadlines Strong stakeholder engagement, communication, and influencing skills Ability to work independently while collaborating across academic, professional, and technical teams Desirable Experience in Higher Education, Further Education, or the public sector Professional or postgraduate qualification in data protection, information governance, legal, or related discipline Experience overseeing FOI/EIR compliance Experience supporting transformation, digital change, or complex system environments
Apr 18, 2026
Contractor
Data Protection Officer (DPO) Location: Dorset (Hybrid) Rate: 350 (A Day) Duration: 3 months (initially) Working Pattern: 3-4 Days Key Responsibilities Act as the organisation's designated Data Protection Officer, maintaining independence and reporting on compliance to senior leadership Lead and oversee compliance with UK GDPR, Data Protection Act 2018, FOIA, and EIR Provide expert, pragmatic advice on data protection, privacy, information security, and records management Manage data protection incidents and personal data breaches, including ICO engagement where required Oversee subject access requests and complex data protection queries Lead and advise on Data Protection Impact Assessments (DPIAs) Embed data protection by design across strategic initiatives, including digital transformation and system change Contribute to governance forums and support ethical and responsible use of data and emerging technologies (including AI) Support and oversee freedom of information compliance alongside specialist colleagues Develop and deliver training and awareness to promote a strong data protection culture Essential Experience Significant experience operating as a Data Protection Officer or senior data protection specialist within a large or complex organisation In-depth, practical knowledge of UK GDPR, data protection legislation, and ICO guidance Proven experience advising senior leaders and managing regulatory risk Experience handling data breaches, incident management, and statutory deadlines Strong stakeholder engagement, communication, and influencing skills Ability to work independently while collaborating across academic, professional, and technical teams Desirable Experience in Higher Education, Further Education, or the public sector Professional or postgraduate qualification in data protection, information governance, legal, or related discipline Experience overseeing FOI/EIR compliance Experience supporting transformation, digital change, or complex system environments
Director of Technology Infrastructure and Cybersecurity London Status: Permanent Reports to: Chief Technical Officer (CTO) Direct reports: Technology Operations Managers (EMEA/APAC & Americas), Cyber Security Lead, AV Lead Job Purpose The Director of Technology Infrastructure and Cybersecurity leads the strategy, delivery, security, and continuous improvement of the IFRS Foundation's global technology environment, ensuring alignment with corporate objectives. Supporting 350 staff across six countries, the role ensures resilient, secure, and high performing services in a 24x7 operational model. Combining strategic oversight with operational accountability, the Director is responsible for infrastructure, end user computing, AV, cybersecurity, and third party suppliers. The role is central to managing risk, maintaining service continuity, and enabling organisational effectiveness across a distributed global footprint. Operating within a cloud first model, the infrastructure landscape is primarily delivered through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role works with colleagues from other regions and with the Enterprise Applications Manager and Project Manager - IT Initiatives. The role reports into the CTO for the organisation. Principal accountabilities The Director of Technology Infrastructure & Cybersecurity oversees infrastructure teams and is accountable for core technology services, including infrastructure, digital workplace, AV, and cybersecurity. This role provides strategic and operational leadership across these areas, manages supplier relationships, and works with business leaders and the CTO to shape the organisation's infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies for managing the cloud infrastructure, digital workplace and security operations, providing technical leadership to optimise the performance and cost base of the services. Operational Excellence (24x7 Global Environment) Ensure high availability and performance of all core systems supporting a 24x7 international operation. Establish and monitor SLAs, KPIs, and operational metrics to maintain service quality. Implement robust monitoring, alerting, and incident management processes. Ensure effective disaster recovery and business continuity capabilities across all locations. Oversee the planning, installation, maintenance and acceptance of new and updated infrastructure, digital workplace and security components and services. Define safety and security procedures to be followed, and delegate tasks at the appropriate level. Service levels: Ensure that the Cloud infrastructure, Digital Workplace and Security operations team meet Service or Operational Level Agreements. Report and present service level information to stakeholders. Review service level information and report to stakeholders, recommending appropriate action. Incident management: Review incidents and breaches of service level agreements. Report on findings and initiate improvement actions. Problem Management: Conduct investigations of significant operational outage and provide recommendations for problem mitigation. Initiate reviews of infrastructure performance to surface & resolve problems and build infrastructure resilience. Ensure effective delivery of technology services across six international offices, considering local regulations, time zones, and operational differences. Build and lead a globally distributed team and/or vendor ecosystem. Foster collaboration between regional stakeholders and technology teams. Identify, assess, and mitigate technology infrastructure risks across all regions. Maintain and continuously improve technology controls in line with organisational risk frameworks and regulatory requirements. Ensure infrastructure and operations meet audit, compliance, and governance standards. Lead infrastructure related input into enterprise risk management processes. Monitoring and reporting: Ensure that operational issues are identified, recorded, monitored and resolved. Provide appropriate status and other reports to specialists, users and managers. Policies, operational procedures and standards: Design and develop operational standards and procedures for cloud infrastructure, digital workplace and security operations management, aligning all operations procedures to service expectations and other quality standards. Cybersecurity Ensure infrastructure is secure by design and aligned with cybersecurity policies. Oversee implementation of security controls including endpoint protection, network security, identity management, and vulnerability management. Ensure proactive threat detection, response, and remediation capabilities. Promote security awareness initiatives across the organisation. Lead the Information Security Group (ISG) comprising of key stakeholders across the Foundation. Incident management: Review and report on incidents and breaches of cybersecurity. Initiate improvement actions. End User Computing & Desktop Services Own the strategy and delivery of end user computing, including desktops, laptops, mobile devices, and collaboration tools. Ensure a consistent, high quality user experience across all offices and remote workers. Drive automation, modern workplace solutions, and device lifecycle management. Automation tools: Investigate and manage the adoption of tools, techniques and processes (including automation) for the management of systems and services. Oversee AV infrastructure supporting global meetings, hybrid working, and events. Ensure reliable, high quality conferencing and collaboration capabilities across all locations. Partner with business stakeholders to continuously enhance user experience in meeting spaces. Develop and manage infrastructure budgets, ensuring cost control and value for money. Optimise resource allocation across internal teams and external partners. Support business cases for infrastructure investments and transformation initiatives. Supplier & Outsourcing Management Manage relationships with outsourced service providers and strategic technology partners. Define, negotiate and monitor contracts, SLAs, and performance outcomes. Ensure suppliers deliver value, innovation, and compliance with organisational standards. Mitigate vendor related risks and avoid over dependency on single providers. Skills and attributes Governance Development of KPIs and Service Level Agreements Project resource allocation Business Relationship Management Policy creation Change Management Asset Management Proven leadership experience in technology infrastructure within an international, multi site organisation. Strong expertise in cloud platforms, enterprise infrastructure, networking, and end user computing. Demonstrated experience managing outsourced services and third party vendors. Deep understanding of technology risk management, cybersecurity principles, and compliance frameworks. Experience supporting 24x7 operations with high availability requirements. Strong stakeholder management and communication skills across global teams. Personal Attributes Strong communication and interpersonal skills. Pragmatic and solutions focused with strong decision making capability. Resilient and calm under pressure in a global operational environment. Collaborative leader who builds trust across technical and non technical stakeholders. Continuous improvement mindset with a focus on service quality and innovation. Ability to balance strategic thinking with hands on operational oversight. Self starting. Qualifications & experience Bachelor's degree in computer science or a related field or equivalent industry experience. Significant experience in technology roles, with proven experience in a senior leadership position covering infrastructure and cybersecurity. Knowledge of Cloud environments specifically Azure. Experience in vendor management and contract negotiation. Excellent problem solving and critical thinking skills. Knowledge of security best practices and industry compliance standards. Knowledge of ITIL based environment. Use of ITSM platforms. Application Closing Date: 24th May 2026
Apr 18, 2026
Full time
Director of Technology Infrastructure and Cybersecurity London Status: Permanent Reports to: Chief Technical Officer (CTO) Direct reports: Technology Operations Managers (EMEA/APAC & Americas), Cyber Security Lead, AV Lead Job Purpose The Director of Technology Infrastructure and Cybersecurity leads the strategy, delivery, security, and continuous improvement of the IFRS Foundation's global technology environment, ensuring alignment with corporate objectives. Supporting 350 staff across six countries, the role ensures resilient, secure, and high performing services in a 24x7 operational model. Combining strategic oversight with operational accountability, the Director is responsible for infrastructure, end user computing, AV, cybersecurity, and third party suppliers. The role is central to managing risk, maintaining service continuity, and enabling organisational effectiveness across a distributed global footprint. Operating within a cloud first model, the infrastructure landscape is primarily delivered through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role works with colleagues from other regions and with the Enterprise Applications Manager and Project Manager - IT Initiatives. The role reports into the CTO for the organisation. Principal accountabilities The Director of Technology Infrastructure & Cybersecurity oversees infrastructure teams and is accountable for core technology services, including infrastructure, digital workplace, AV, and cybersecurity. This role provides strategic and operational leadership across these areas, manages supplier relationships, and works with business leaders and the CTO to shape the organisation's infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies for managing the cloud infrastructure, digital workplace and security operations, providing technical leadership to optimise the performance and cost base of the services. Operational Excellence (24x7 Global Environment) Ensure high availability and performance of all core systems supporting a 24x7 international operation. Establish and monitor SLAs, KPIs, and operational metrics to maintain service quality. Implement robust monitoring, alerting, and incident management processes. Ensure effective disaster recovery and business continuity capabilities across all locations. Oversee the planning, installation, maintenance and acceptance of new and updated infrastructure, digital workplace and security components and services. Define safety and security procedures to be followed, and delegate tasks at the appropriate level. Service levels: Ensure that the Cloud infrastructure, Digital Workplace and Security operations team meet Service or Operational Level Agreements. Report and present service level information to stakeholders. Review service level information and report to stakeholders, recommending appropriate action. Incident management: Review incidents and breaches of service level agreements. Report on findings and initiate improvement actions. Problem Management: Conduct investigations of significant operational outage and provide recommendations for problem mitigation. Initiate reviews of infrastructure performance to surface & resolve problems and build infrastructure resilience. Ensure effective delivery of technology services across six international offices, considering local regulations, time zones, and operational differences. Build and lead a globally distributed team and/or vendor ecosystem. Foster collaboration between regional stakeholders and technology teams. Identify, assess, and mitigate technology infrastructure risks across all regions. Maintain and continuously improve technology controls in line with organisational risk frameworks and regulatory requirements. Ensure infrastructure and operations meet audit, compliance, and governance standards. Lead infrastructure related input into enterprise risk management processes. Monitoring and reporting: Ensure that operational issues are identified, recorded, monitored and resolved. Provide appropriate status and other reports to specialists, users and managers. Policies, operational procedures and standards: Design and develop operational standards and procedures for cloud infrastructure, digital workplace and security operations management, aligning all operations procedures to service expectations and other quality standards. Cybersecurity Ensure infrastructure is secure by design and aligned with cybersecurity policies. Oversee implementation of security controls including endpoint protection, network security, identity management, and vulnerability management. Ensure proactive threat detection, response, and remediation capabilities. Promote security awareness initiatives across the organisation. Lead the Information Security Group (ISG) comprising of key stakeholders across the Foundation. Incident management: Review and report on incidents and breaches of cybersecurity. Initiate improvement actions. End User Computing & Desktop Services Own the strategy and delivery of end user computing, including desktops, laptops, mobile devices, and collaboration tools. Ensure a consistent, high quality user experience across all offices and remote workers. Drive automation, modern workplace solutions, and device lifecycle management. Automation tools: Investigate and manage the adoption of tools, techniques and processes (including automation) for the management of systems and services. Oversee AV infrastructure supporting global meetings, hybrid working, and events. Ensure reliable, high quality conferencing and collaboration capabilities across all locations. Partner with business stakeholders to continuously enhance user experience in meeting spaces. Develop and manage infrastructure budgets, ensuring cost control and value for money. Optimise resource allocation across internal teams and external partners. Support business cases for infrastructure investments and transformation initiatives. Supplier & Outsourcing Management Manage relationships with outsourced service providers and strategic technology partners. Define, negotiate and monitor contracts, SLAs, and performance outcomes. Ensure suppliers deliver value, innovation, and compliance with organisational standards. Mitigate vendor related risks and avoid over dependency on single providers. Skills and attributes Governance Development of KPIs and Service Level Agreements Project resource allocation Business Relationship Management Policy creation Change Management Asset Management Proven leadership experience in technology infrastructure within an international, multi site organisation. Strong expertise in cloud platforms, enterprise infrastructure, networking, and end user computing. Demonstrated experience managing outsourced services and third party vendors. Deep understanding of technology risk management, cybersecurity principles, and compliance frameworks. Experience supporting 24x7 operations with high availability requirements. Strong stakeholder management and communication skills across global teams. Personal Attributes Strong communication and interpersonal skills. Pragmatic and solutions focused with strong decision making capability. Resilient and calm under pressure in a global operational environment. Collaborative leader who builds trust across technical and non technical stakeholders. Continuous improvement mindset with a focus on service quality and innovation. Ability to balance strategic thinking with hands on operational oversight. Self starting. Qualifications & experience Bachelor's degree in computer science or a related field or equivalent industry experience. Significant experience in technology roles, with proven experience in a senior leadership position covering infrastructure and cybersecurity. Knowledge of Cloud environments specifically Azure. Experience in vendor management and contract negotiation. Excellent problem solving and critical thinking skills. Knowledge of security best practices and industry compliance standards. Knowledge of ITIL based environment. Use of ITSM platforms. Application Closing Date: 24th May 2026
Complaints Support Officer We are seeking a proactive and customer-focused Complaints Support Officer to join a busy Corporate Complaints Team. This is a varied and rewarding role supporting the effective handling of complaints, enquiries and feedback, ensuring a high-quality and consistent service is delivered across the organisation. About the role You will support the day-to-day operation of the complaints function, managing a caseload of enquiries and complaints from receipt through to resolution. This includes assessing cases, liaising with stakeholders, monitoring progress, and ensuring responses are delivered within agreed timescales. You will work closely with internal teams, senior stakeholders, and external bodies, providing advice and guidance on complaints procedures while maintaining accurate records and producing performance reports. The role also involves supporting Freedom of Information and Subject Access requests, as well as contributing to service improvements and policy development. Key responsibilities Receive, assess and manage complaints, enquiries and correspondence Maintain and monitor cases using a case management system Liaise with stakeholders including members of the public, senior staff, MPs and external organisations Provide advice and guidance on complaints handling processes Produce reports and performance data to support service improvements Ensure all communication is clear, timely and customer-focused Handle sensitive and confidential information in line with data protection requirements About you You will have experience working in a fast-paced administrative or customer-focused environment, with the ability to manage sensitive or complex enquiries professionally. You will also bring: Strong communication and interpersonal skills Excellent organisational skills and attention to detail The ability to work independently and prioritise workloads Confidence using IT systems and managing data A calm and professional approach when dealing with challenging situations This is an excellent opportunity for someone looking to develop their experience in complaints handling, governance, or customer services within a supportive and professional environment.
Apr 17, 2026
Contractor
Complaints Support Officer We are seeking a proactive and customer-focused Complaints Support Officer to join a busy Corporate Complaints Team. This is a varied and rewarding role supporting the effective handling of complaints, enquiries and feedback, ensuring a high-quality and consistent service is delivered across the organisation. About the role You will support the day-to-day operation of the complaints function, managing a caseload of enquiries and complaints from receipt through to resolution. This includes assessing cases, liaising with stakeholders, monitoring progress, and ensuring responses are delivered within agreed timescales. You will work closely with internal teams, senior stakeholders, and external bodies, providing advice and guidance on complaints procedures while maintaining accurate records and producing performance reports. The role also involves supporting Freedom of Information and Subject Access requests, as well as contributing to service improvements and policy development. Key responsibilities Receive, assess and manage complaints, enquiries and correspondence Maintain and monitor cases using a case management system Liaise with stakeholders including members of the public, senior staff, MPs and external organisations Provide advice and guidance on complaints handling processes Produce reports and performance data to support service improvements Ensure all communication is clear, timely and customer-focused Handle sensitive and confidential information in line with data protection requirements About you You will have experience working in a fast-paced administrative or customer-focused environment, with the ability to manage sensitive or complex enquiries professionally. You will also bring: Strong communication and interpersonal skills Excellent organisational skills and attention to detail The ability to work independently and prioritise workloads Confidence using IT systems and managing data A calm and professional approach when dealing with challenging situations This is an excellent opportunity for someone looking to develop their experience in complaints handling, governance, or customer services within a supportive and professional environment.
Head of Legal Services and University Counsel Governance and Legal Services Salary Starting salary is likely to be in the range of £74,000 - London Allowance is payable in addition. For exceptional candidates appointment may be at a higher level subject to skills and experience. Post Type Full Time Weeks per Year 52 Closing Date 23.59 hours BST on Friday 24 April 2026 Reference 0326-089 Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006. Full-Time, Permanent Royal Holloway, University of London, is seeking an exceptional legal professional to lead our Legal Services function as Head of Legal Services and University Counsel, acting as the University's principal legal adviser. In this senior strategic role, you will provide authoritative legal guidance across all areas of institutional activity and help shape the University's Governance and compliance environment. Working within the Governance and Compliance portfolio and reporting to the University Secretary, you will lead the Legal Services team, ensuring the provision of proactive, high quality legal advice that supports sound decision making, protects institutional interests and enables delivery of the University's strategic priorities. You will engage directly with senior leaders, including the Vice Chancellor and Principal, Executive Board and Council, on complex, sensitive and high impact matters. This is an outstanding opportunity for an experienced solicitor to play a central role in the University's future direction, influencing legal strategy, risk management, governance frameworks and sector compliance. You will be responsible for providing strategic leadership for the University's legal function, establishing standards and ensuring responsive, solution focused service across the institution. Acting as the senior legal authority, you will advise on employment, governance, commercial activity, research, student issues, regulatory matters and risk. You will oversee the drafting, review and negotiation of complex contracts, support intellectual property and commercial arrangements, and manage dispute resolution and litigation, including work with external counsel where appropriate. You will ensure compliance with relevant legislation and regulatory duties including data protection and UKVI requirements, working closely with compliance teams and the Data Protection Officer. A key part of the role is building strong partnerships across the University, positioning Legal Services as a trusted advisor and maintaining effective external relationships with government bodies, legal professionals and partners. You will be a qualified solicitor with substantial post qualification experience and a current practising certificate, with broad legal expertise, commercial awareness, excellent judgement and experience operating in a complex organisation. You will have proven ability to lead and develop a professional team, communicate complex legal issues clearly to a wide range of audiences and provide authoritative advice at senior levels, including direct counsel to the Vice Chancellor and Principal as Accountable Officer. Experience within the Higher Education or research sector is desirable but not essential. As a University of Social Purpose, we value equity, inclusion and community, and expect colleagues to contribute to an environment shaped by our values of being Respectful, Innovative, Open and Daring. In return we offer a highly competitive rewards and benefits package including: Generous annual leave entitlement. Training and Development opportunities. Pension Scheme with generous employer contribution. Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. Free parking. The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. For queries on the application process the Human Resources Department can be contacted by email at: This position is not eligible for hybrid working. Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .
Apr 17, 2026
Full time
Head of Legal Services and University Counsel Governance and Legal Services Salary Starting salary is likely to be in the range of £74,000 - London Allowance is payable in addition. For exceptional candidates appointment may be at a higher level subject to skills and experience. Post Type Full Time Weeks per Year 52 Closing Date 23.59 hours BST on Friday 24 April 2026 Reference 0326-089 Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006. Full-Time, Permanent Royal Holloway, University of London, is seeking an exceptional legal professional to lead our Legal Services function as Head of Legal Services and University Counsel, acting as the University's principal legal adviser. In this senior strategic role, you will provide authoritative legal guidance across all areas of institutional activity and help shape the University's Governance and compliance environment. Working within the Governance and Compliance portfolio and reporting to the University Secretary, you will lead the Legal Services team, ensuring the provision of proactive, high quality legal advice that supports sound decision making, protects institutional interests and enables delivery of the University's strategic priorities. You will engage directly with senior leaders, including the Vice Chancellor and Principal, Executive Board and Council, on complex, sensitive and high impact matters. This is an outstanding opportunity for an experienced solicitor to play a central role in the University's future direction, influencing legal strategy, risk management, governance frameworks and sector compliance. You will be responsible for providing strategic leadership for the University's legal function, establishing standards and ensuring responsive, solution focused service across the institution. Acting as the senior legal authority, you will advise on employment, governance, commercial activity, research, student issues, regulatory matters and risk. You will oversee the drafting, review and negotiation of complex contracts, support intellectual property and commercial arrangements, and manage dispute resolution and litigation, including work with external counsel where appropriate. You will ensure compliance with relevant legislation and regulatory duties including data protection and UKVI requirements, working closely with compliance teams and the Data Protection Officer. A key part of the role is building strong partnerships across the University, positioning Legal Services as a trusted advisor and maintaining effective external relationships with government bodies, legal professionals and partners. You will be a qualified solicitor with substantial post qualification experience and a current practising certificate, with broad legal expertise, commercial awareness, excellent judgement and experience operating in a complex organisation. You will have proven ability to lead and develop a professional team, communicate complex legal issues clearly to a wide range of audiences and provide authoritative advice at senior levels, including direct counsel to the Vice Chancellor and Principal as Accountable Officer. Experience within the Higher Education or research sector is desirable but not essential. As a University of Social Purpose, we value equity, inclusion and community, and expect colleagues to contribute to an environment shaped by our values of being Respectful, Innovative, Open and Daring. In return we offer a highly competitive rewards and benefits package including: Generous annual leave entitlement. Training and Development opportunities. Pension Scheme with generous employer contribution. Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. Free parking. The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. For queries on the application process the Human Resources Department can be contacted by email at: This position is not eligible for hybrid working. Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .
Data Protection Officer (DPO) Location: Dorset (Hybrid) Rate: £350 (A Day) Duration: 3 months (initially) Working Pattern: 3-4 Days Key Responsibilities Act as the organisation's designated Data Protection Officer, maintaining independence and reporting on compliance to senior leadership Lead and oversee compliance with UK GDPR, Data Protection Act 2018, FOIA, and EIR Provide expert, pragmatic advice on data protection, privacy, information security, and records management Manage data protection incidents and personal data breaches, including ICO engagement where required Oversee subject access requests and complex data protection queries Lead and advise on Data Protection Impact Assessments (DPIAs) Embed data protection by design across strategic initiatives, including digital transformation and system change Contribute to governance forums and support ethical and responsible use of data and emerging technologies (including AI) Support and oversee freedom of information compliance alongside specialist colleagues Develop and deliver training and awareness to promote a strong data protection culture Essential Experience Significant experience operating as a Data Protection Officer or senior data protection specialist within a large or complex organisation In-depth, practical knowledge of UK GDPR, data protection legislation, and ICO guidance Proven experience advising senior leaders and managing regulatory risk Experience handling data breaches, incident management, and statutory deadlines Strong stakeholder engagement, communication, and influencing skills Ability to work independently while collaborating across academic, professional, and technical teams Desirable Experience in Higher Education, Further Education, or the public sector Professional or postgraduate qualification in data protection, information governance, legal, or related discipline Experience overseeing FOI/EIR compliance Experience supporting transformation, digital change, or complex system environments
Apr 17, 2026
Contractor
Data Protection Officer (DPO) Location: Dorset (Hybrid) Rate: £350 (A Day) Duration: 3 months (initially) Working Pattern: 3-4 Days Key Responsibilities Act as the organisation's designated Data Protection Officer, maintaining independence and reporting on compliance to senior leadership Lead and oversee compliance with UK GDPR, Data Protection Act 2018, FOIA, and EIR Provide expert, pragmatic advice on data protection, privacy, information security, and records management Manage data protection incidents and personal data breaches, including ICO engagement where required Oversee subject access requests and complex data protection queries Lead and advise on Data Protection Impact Assessments (DPIAs) Embed data protection by design across strategic initiatives, including digital transformation and system change Contribute to governance forums and support ethical and responsible use of data and emerging technologies (including AI) Support and oversee freedom of information compliance alongside specialist colleagues Develop and deliver training and awareness to promote a strong data protection culture Essential Experience Significant experience operating as a Data Protection Officer or senior data protection specialist within a large or complex organisation In-depth, practical knowledge of UK GDPR, data protection legislation, and ICO guidance Proven experience advising senior leaders and managing regulatory risk Experience handling data breaches, incident management, and statutory deadlines Strong stakeholder engagement, communication, and influencing skills Ability to work independently while collaborating across academic, professional, and technical teams Desirable Experience in Higher Education, Further Education, or the public sector Professional or postgraduate qualification in data protection, information governance, legal, or related discipline Experience overseeing FOI/EIR compliance Experience supporting transformation, digital change, or complex system environments
GDPR Compliance Manager, Data Privacy Manager required by our client based near Trowbridge, Wiltshire, South West-commutable from Bath, Bristol, Chippenham, Westbury and Warminster Full time role-3 days per week on site (some travel within the UK, possibly extended to both European and international travel as required) Our client operating as a franchise brand with over 80 partners across the UK. Salary £40-£50K plus an excellent benefits package If you re passionate about GDPR and have worked as a Data Privacy Manager, Data Protection Manager, Information Governance Manager or Privacy Compliance Manager and enjoy problem-solving and want to make a meaningful difference in an organisation committed to doing the right thing, this could be the ideal role You will work closely with the Risk Manager/Data Protection Officer and play a central part in strengthening GDPR compliance across the organisation. You ll be supporting business wide initiatives and changes, ensuring that Data Asset Registers are kept up to date, and that Privacy Impact Assessments are reviewed in a timely and effective manner enabling positive change. What You ll Do : •Supporting the Data Protection Officer specifically in the area of Data Asset Registers, Data Processing Agreements and Privacy Impact Assessments •Supporting the Data Protection Officer in other day-to-day activities relating to GDPR legislation •Ensure robustness through providing cover for other team members •Project coordination and facilitation •Supporting internal and external audits •Supporting other team members What You ll Need: •Strong understanding of data protection law •Experience of compiling and updating Data Asset Registers (Information Asset Register) •Experience of assessing Privacy Impact Assessments •Experience of reviewing contracts and Data Processing Agreements •Recognised qualification in data protection e.g. BCS Practitioner in Data Protection certification, CIPP/E •Excellent communication and presentation skills •Strong analysis skills •A completer-finisher •Excellent Microsoft Office skills •Full UK driving licence Desirable: •Audit experience •A degree in a business-related subject This is a great opportunity for someone who enjoys collaborating with colleagues across different departments, influencing best practice, and contributing to a culture where data protection is everyones responsibility. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
Apr 17, 2026
Full time
GDPR Compliance Manager, Data Privacy Manager required by our client based near Trowbridge, Wiltshire, South West-commutable from Bath, Bristol, Chippenham, Westbury and Warminster Full time role-3 days per week on site (some travel within the UK, possibly extended to both European and international travel as required) Our client operating as a franchise brand with over 80 partners across the UK. Salary £40-£50K plus an excellent benefits package If you re passionate about GDPR and have worked as a Data Privacy Manager, Data Protection Manager, Information Governance Manager or Privacy Compliance Manager and enjoy problem-solving and want to make a meaningful difference in an organisation committed to doing the right thing, this could be the ideal role You will work closely with the Risk Manager/Data Protection Officer and play a central part in strengthening GDPR compliance across the organisation. You ll be supporting business wide initiatives and changes, ensuring that Data Asset Registers are kept up to date, and that Privacy Impact Assessments are reviewed in a timely and effective manner enabling positive change. What You ll Do : •Supporting the Data Protection Officer specifically in the area of Data Asset Registers, Data Processing Agreements and Privacy Impact Assessments •Supporting the Data Protection Officer in other day-to-day activities relating to GDPR legislation •Ensure robustness through providing cover for other team members •Project coordination and facilitation •Supporting internal and external audits •Supporting other team members What You ll Need: •Strong understanding of data protection law •Experience of compiling and updating Data Asset Registers (Information Asset Register) •Experience of assessing Privacy Impact Assessments •Experience of reviewing contracts and Data Processing Agreements •Recognised qualification in data protection e.g. BCS Practitioner in Data Protection certification, CIPP/E •Excellent communication and presentation skills •Strong analysis skills •A completer-finisher •Excellent Microsoft Office skills •Full UK driving licence Desirable: •Audit experience •A degree in a business-related subject This is a great opportunity for someone who enjoys collaborating with colleagues across different departments, influencing best practice, and contributing to a culture where data protection is everyones responsibility. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
Solus Accident Repair Centres
Shenley Church End, Buckinghamshire
Overview Join our Data Protection Team as a Data Protection Assistant, supporting our Data Protection Officer to help keep customer and colleague information safe. You'll be involved in day-to-day data protection activity, DSAR handling, GDPR training, and cross-functional collaboration. This role suits someone organised, curious, and confident working with detail-someone who enjoys understanding legal requirements and helping others work safely and compliantly. As Solus continues to expand nationally, this role is open to candidates based across the UK and supports working from home. However, there will be a requirement for a minimum of once-a-fortnight in-person attendance in the Milton Keynes / Dunstable area to support effective collaboration and team working. Responsibilities Support the Data Protection Officer with day-to-day activity and ad-hoc DP projects. Help manage and respond to DSARs coming into Solus. Assist in designing and delivering GDPR training for operational teams and leaders. Work with Risk, Compliance, Governance and Aviva's data protection teams to ensure alignment and good practice. Keep up to date with data protection laws including GDPR, the Data Protection Act 2018, PECR and related obligations. Attend ICO events and relevant learning to maintain knowledge. Support communication with operational leaders and stakeholders regarding data protection expectations. Contribute to Consumer Duty and customer-centric initiatives focused on reducing risk while improving experience. Qualifications Understanding of GDPR and relevant UK data protection legislation. Strong communication, organisation, prioritisation and written skills. Comfortable working with multiple stakeholders across different teams. Interest in data privacy, compliance, or governance. Flexibility to travel and occasionally work outside core hours. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Apr 17, 2026
Full time
Overview Join our Data Protection Team as a Data Protection Assistant, supporting our Data Protection Officer to help keep customer and colleague information safe. You'll be involved in day-to-day data protection activity, DSAR handling, GDPR training, and cross-functional collaboration. This role suits someone organised, curious, and confident working with detail-someone who enjoys understanding legal requirements and helping others work safely and compliantly. As Solus continues to expand nationally, this role is open to candidates based across the UK and supports working from home. However, there will be a requirement for a minimum of once-a-fortnight in-person attendance in the Milton Keynes / Dunstable area to support effective collaboration and team working. Responsibilities Support the Data Protection Officer with day-to-day activity and ad-hoc DP projects. Help manage and respond to DSARs coming into Solus. Assist in designing and delivering GDPR training for operational teams and leaders. Work with Risk, Compliance, Governance and Aviva's data protection teams to ensure alignment and good practice. Keep up to date with data protection laws including GDPR, the Data Protection Act 2018, PECR and related obligations. Attend ICO events and relevant learning to maintain knowledge. Support communication with operational leaders and stakeholders regarding data protection expectations. Contribute to Consumer Duty and customer-centric initiatives focused on reducing risk while improving experience. Qualifications Understanding of GDPR and relevant UK data protection legislation. Strong communication, organisation, prioritisation and written skills. Comfortable working with multiple stakeholders across different teams. Interest in data privacy, compliance, or governance. Flexibility to travel and occasionally work outside core hours. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Description Our local government clients in Greenwich, Greater London, seek a Complaints & Information Governance Officer to be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. Responsibilities To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. To work as part of a team delivering high-quality services across the remit of the service, having lead responsibility for one or two of the following areas, i.e. (i) Complaints, (ii) Freedom of Information, (iii) Data Protection, (iv) Members' Enquiries. To develop and maintain good relations with service areas and partner agencies To maintain a good working knowledge of the legislation, policies and protocols relevant to the service's work, e.g., Information governance and complaints procedures relevant to Children's Services. To provide an excellent and professional standard of service to all stakeholders, including the provision of advice and guidance. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree and equivalent experience dealing with complaints relating to Children's Services Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Experience of working in at least one of the following specialist areas, FOIA, DPA, Complaints or Member Enquiries Knowledge of complaints processes, including mechanisms for resolving complaints informally and the use of Alternative Dispute Resolution mechanisms. Excellent working knowledge of the Complaints procedures applicable to Children's Services, Schools, Freedom of Information Act, Data Protection Act, and information sharing legislation. Experience of successfully dealing with colleagues and the public, including communicating difficult issues effectively both orally and in writing. Knowledge of records management and retrieval systems and record-keeping protocols. Experience of working with computer-based systems, in particular Microsoft Excel, e-mail and scanning facilities. Demonstrable Understanding of the application of confidentiality principles to the area of work. Experience in project management and/or research work and relevant techniques. Experience in facilitating complaint resolution meetings. Experience in writing reports Experience in undertaking complex investigations. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Apr 17, 2026
Contractor
Description Our local government clients in Greenwich, Greater London, seek a Complaints & Information Governance Officer to be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. Responsibilities To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. To work as part of a team delivering high-quality services across the remit of the service, having lead responsibility for one or two of the following areas, i.e. (i) Complaints, (ii) Freedom of Information, (iii) Data Protection, (iv) Members' Enquiries. To develop and maintain good relations with service areas and partner agencies To maintain a good working knowledge of the legislation, policies and protocols relevant to the service's work, e.g., Information governance and complaints procedures relevant to Children's Services. To provide an excellent and professional standard of service to all stakeholders, including the provision of advice and guidance. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree and equivalent experience dealing with complaints relating to Children's Services Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Experience of working in at least one of the following specialist areas, FOIA, DPA, Complaints or Member Enquiries Knowledge of complaints processes, including mechanisms for resolving complaints informally and the use of Alternative Dispute Resolution mechanisms. Excellent working knowledge of the Complaints procedures applicable to Children's Services, Schools, Freedom of Information Act, Data Protection Act, and information sharing legislation. Experience of successfully dealing with colleagues and the public, including communicating difficult issues effectively both orally and in writing. Knowledge of records management and retrieval systems and record-keeping protocols. Experience of working with computer-based systems, in particular Microsoft Excel, e-mail and scanning facilities. Demonstrable Understanding of the application of confidentiality principles to the area of work. Experience in project management and/or research work and relevant techniques. Experience in facilitating complaint resolution meetings. Experience in writing reports Experience in undertaking complex investigations. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
Apr 17, 2026
Full time
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 17, 2026
Full time
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Chief Digital Information Officer (CDIO) The CDIO plays a pivotal role in the Trust's leadership team providing vision, professional leadership and strategic direction in the delivery of the Trust's aims and improvements in quality, efficiency and effectiveness. Reporting to the Chief Strategy and Partnerships Officer, the postholder will be the lead expert responsible for the delivery of the digital agenda at the Trust, leading the use and adoption of new digital technologies and approaches including AI, deploying clinical benefits to gain productivity, enhance the working lives of colleagues and deliver improved patient experience. Responsible for leading and championing the Trusts Digital transformation programmes the postholder will ensure all resources delivering digital change across the Trust are focused and aligned to delivering to Trust priorities, including financial recovery and quality. Main duties of the job Set and lead the Trust's digital vision and strategy (aligning to Trust priorities and NHS direction). Deliver the Trust's digital transformation programmes (EHR/telemedicine/AI/data analytics/cloud), ensuring benefits, time, scope and budget are met. Provide executive leadership for the Digital, Data, Technology & Informatics (DDaT) function (including workforce professionalisation, capability and digital maturity/"What Good Looks Like"). Ensure robust governance, assurance and performance reporting for digital programmes, procurement, delivery capability and risks (including Board-level reporting). Own cyber security, resilience and information assurance compliance (including DSPT and wider cyber standards). Lead system/ICS partnership working and act as a digital "evangelist" to build a coherent digital ecosystem across partners (including ICB alignment). Provide expert advice to the CEO and Trust Board on digital/information opportunities and risks impacting patient care, safety and performance. Manage digital budgets and financial sustainability (budget control, value for money, and securing external funding/partnerships where relevant). Embed staff engagement, digital literacy and culture change so the workforce adopts new tools and ways of working. Use a user-centred design approach (engaging patients, service users, families and clinicians to shape technology and deployment). About us Why join Sussex Partnership? In your role as CDIO you'll join a compassionate, innovative organisation rated 'Good' overall and 'Outstanding' for caring by the CQC; helping make a meaningful difference to communities across the South East. You'll make a substantial contribution to the changing landscape of digital transformation and innovation at SPFT. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups. Job responsibilities Please refer to full JD/Person Specification. Were seeking an experienced senior digital leader to shape and deliver the Trusts digital vision and strategy, driving transformation that improves patient care, safety, clinical outcomes and operational efficiency. Youll act as an executive-level sponsor for digital change, championing a digital-first culture and strong staff engagement across the organisation. Working closely with partners across the wider system (including provider trusts, commissioners/ICB, local authorities, voluntary sector and regulators), you will ensure the Trusts digital strategy aligns with national policy and priorities (including the NHS Long Term Plan), and supports sustainable, modern service delivery. Key responsibilities Lead the development and delivery of the Trust-wide digital strategy and major transformation programmes. Drive adoption of digital technologies (e.g., EHR, telemedicine, AI, data analytics, cloud infrastructure). Provide strategic advice to the Chief Executive and Trust Board on digital/information risks and opportunities. Establish strong governance, assurance and performance reporting, including effective risk management. Ensure high standards of cyber security and compliance, including DSPT and cyber resilience. Lead and develop digital, IT and informatics teams, building capability and digital literacy across the workforce. Hold responsibility for budget and resources, ensuring value, sustainability and delivery within scope and budget. Take a user-centred design approach, engaging patients, service users and clinicians to shape effective solutions. Working style Hybrid/office working with frequent VDU use and travel to meetings as required. The role requires high levels of concentration, resilience, and the ability to operate effectively at Board level. Person Specification Qualifications Masters/ Postgraduate education or similar academic qualifications with highly specialised or advanced knowledge Evidence of leadership and management training and development Highest level of managerial knowledge or equivalent levels of experience such as strategic leadership or through managing a complex function Evidence of on-going personal and professional development Knowledge/Experience Extensive experience in senior leadership roles within healthcare, NHS, or a related sector, with a strong track record in transformation and digital innovation. Proven expertise in leading complex digital transformation programs, including the deployment of healthcare IT systems and digital technologies. Experience of delivering executive leadership in skills and career path to DDaT professional leaders in the constituent organisations and professionalisation generally of the workforce in digital and data enabled transformation Strong knowledge of the healthcare environment, NHS policies, and the key challenges and opportunities associated with digital health Experience in managing large budgets and delivering technology-driven change within financial constraints. Proven experience of negotiating complex contracts, managing customer expectations, influencing commissioning decisions and developing business case Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 17, 2026
Full time
Chief Digital Information Officer (CDIO) The CDIO plays a pivotal role in the Trust's leadership team providing vision, professional leadership and strategic direction in the delivery of the Trust's aims and improvements in quality, efficiency and effectiveness. Reporting to the Chief Strategy and Partnerships Officer, the postholder will be the lead expert responsible for the delivery of the digital agenda at the Trust, leading the use and adoption of new digital technologies and approaches including AI, deploying clinical benefits to gain productivity, enhance the working lives of colleagues and deliver improved patient experience. Responsible for leading and championing the Trusts Digital transformation programmes the postholder will ensure all resources delivering digital change across the Trust are focused and aligned to delivering to Trust priorities, including financial recovery and quality. Main duties of the job Set and lead the Trust's digital vision and strategy (aligning to Trust priorities and NHS direction). Deliver the Trust's digital transformation programmes (EHR/telemedicine/AI/data analytics/cloud), ensuring benefits, time, scope and budget are met. Provide executive leadership for the Digital, Data, Technology & Informatics (DDaT) function (including workforce professionalisation, capability and digital maturity/"What Good Looks Like"). Ensure robust governance, assurance and performance reporting for digital programmes, procurement, delivery capability and risks (including Board-level reporting). Own cyber security, resilience and information assurance compliance (including DSPT and wider cyber standards). Lead system/ICS partnership working and act as a digital "evangelist" to build a coherent digital ecosystem across partners (including ICB alignment). Provide expert advice to the CEO and Trust Board on digital/information opportunities and risks impacting patient care, safety and performance. Manage digital budgets and financial sustainability (budget control, value for money, and securing external funding/partnerships where relevant). Embed staff engagement, digital literacy and culture change so the workforce adopts new tools and ways of working. Use a user-centred design approach (engaging patients, service users, families and clinicians to shape technology and deployment). About us Why join Sussex Partnership? In your role as CDIO you'll join a compassionate, innovative organisation rated 'Good' overall and 'Outstanding' for caring by the CQC; helping make a meaningful difference to communities across the South East. You'll make a substantial contribution to the changing landscape of digital transformation and innovation at SPFT. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups. Job responsibilities Please refer to full JD/Person Specification. Were seeking an experienced senior digital leader to shape and deliver the Trusts digital vision and strategy, driving transformation that improves patient care, safety, clinical outcomes and operational efficiency. Youll act as an executive-level sponsor for digital change, championing a digital-first culture and strong staff engagement across the organisation. Working closely with partners across the wider system (including provider trusts, commissioners/ICB, local authorities, voluntary sector and regulators), you will ensure the Trusts digital strategy aligns with national policy and priorities (including the NHS Long Term Plan), and supports sustainable, modern service delivery. Key responsibilities Lead the development and delivery of the Trust-wide digital strategy and major transformation programmes. Drive adoption of digital technologies (e.g., EHR, telemedicine, AI, data analytics, cloud infrastructure). Provide strategic advice to the Chief Executive and Trust Board on digital/information risks and opportunities. Establish strong governance, assurance and performance reporting, including effective risk management. Ensure high standards of cyber security and compliance, including DSPT and cyber resilience. Lead and develop digital, IT and informatics teams, building capability and digital literacy across the workforce. Hold responsibility for budget and resources, ensuring value, sustainability and delivery within scope and budget. Take a user-centred design approach, engaging patients, service users and clinicians to shape effective solutions. Working style Hybrid/office working with frequent VDU use and travel to meetings as required. The role requires high levels of concentration, resilience, and the ability to operate effectively at Board level. Person Specification Qualifications Masters/ Postgraduate education or similar academic qualifications with highly specialised or advanced knowledge Evidence of leadership and management training and development Highest level of managerial knowledge or equivalent levels of experience such as strategic leadership or through managing a complex function Evidence of on-going personal and professional development Knowledge/Experience Extensive experience in senior leadership roles within healthcare, NHS, or a related sector, with a strong track record in transformation and digital innovation. Proven expertise in leading complex digital transformation programs, including the deployment of healthcare IT systems and digital technologies. Experience of delivering executive leadership in skills and career path to DDaT professional leaders in the constituent organisations and professionalisation generally of the workforce in digital and data enabled transformation Strong knowledge of the healthcare environment, NHS policies, and the key challenges and opportunities associated with digital health Experience in managing large budgets and delivering technology-driven change within financial constraints. Proven experience of negotiating complex contracts, managing customer expectations, influencing commissioning decisions and developing business case Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Title: Shop Manager Responsible to: Retail Support Officer Accountable to: Retail Support Officer, Head of Retail & Commercial Director Responsible for: Volunteers Purpose of the role Develop the Hospice Retail shops, inspiring customers, supporters and donators to shop with and support the Hospices will generate income for St Davids Hospice, fundamental to supporting the clinical team and the people in our communities needing access to our services. Ensuring that St Davids Hospice shops are representative of the Hospice with relevant information available to all supporters will encourage support for the wider teams at St Davids Hospice. Dimensions & Limits of Authority Shop managers will be responsible for the daily operations of each shop, reporting any issues or concerns to the Retail Support Officer. Work with the Retail Support Officer to ensure budgets and targets are met and adhered to for the shop. Supporting a team of volunteers to assist in the daily operations of the shop and ensuring that they have a happy and safe working environment, escalating any concerns to the Retail Support manager and Volunteer coordinator. Main Duties and Responsibilities Manager and Team Support - Support and provide training to colleagues, inclusive of volunteers to ensure the effective and efficient day to day running of the shops. Ensure that high levels of customer service are maintained from both staff and volunteers. Take an active responsibility for merchandising goods and window dressing. Be knowledgeable to customers about the Hospice's work and answer any questions or point them in the right direction. Administrative Support, Training and Compliance - Carrying out personnel duties at shop level and reporting to senior level. Completion of relevant documentation embracing and utilizing IT systems. Ensure all mandatory training is completed and kept up to date, attending training courses as required. Meet the objectives of the retail strategy, both in terms of financial, performance and service quality. Maintain confidentiality and comply with all Information Governance policies and procedures. Comply with all health and safety regulations as per St David's Hospice Shops health and safety procedures, informing the Retail Support Officer of any problems related to the running of the shop or with the premises immediately. This job description is not exhaustive and may be subject to amendments in response to the evolving needs of the organisation, following appropriate consultation. The postholder will also be expected to perform other duties, within reason, as required to support the achievement of organisational goals.
Apr 17, 2026
Full time
Job Title: Shop Manager Responsible to: Retail Support Officer Accountable to: Retail Support Officer, Head of Retail & Commercial Director Responsible for: Volunteers Purpose of the role Develop the Hospice Retail shops, inspiring customers, supporters and donators to shop with and support the Hospices will generate income for St Davids Hospice, fundamental to supporting the clinical team and the people in our communities needing access to our services. Ensuring that St Davids Hospice shops are representative of the Hospice with relevant information available to all supporters will encourage support for the wider teams at St Davids Hospice. Dimensions & Limits of Authority Shop managers will be responsible for the daily operations of each shop, reporting any issues or concerns to the Retail Support Officer. Work with the Retail Support Officer to ensure budgets and targets are met and adhered to for the shop. Supporting a team of volunteers to assist in the daily operations of the shop and ensuring that they have a happy and safe working environment, escalating any concerns to the Retail Support manager and Volunteer coordinator. Main Duties and Responsibilities Manager and Team Support - Support and provide training to colleagues, inclusive of volunteers to ensure the effective and efficient day to day running of the shops. Ensure that high levels of customer service are maintained from both staff and volunteers. Take an active responsibility for merchandising goods and window dressing. Be knowledgeable to customers about the Hospice's work and answer any questions or point them in the right direction. Administrative Support, Training and Compliance - Carrying out personnel duties at shop level and reporting to senior level. Completion of relevant documentation embracing and utilizing IT systems. Ensure all mandatory training is completed and kept up to date, attending training courses as required. Meet the objectives of the retail strategy, both in terms of financial, performance and service quality. Maintain confidentiality and comply with all Information Governance policies and procedures. Comply with all health and safety regulations as per St David's Hospice Shops health and safety procedures, informing the Retail Support Officer of any problems related to the running of the shop or with the premises immediately. This job description is not exhaustive and may be subject to amendments in response to the evolving needs of the organisation, following appropriate consultation. The postholder will also be expected to perform other duties, within reason, as required to support the achievement of organisational goals.
Property Accountant - REIM - OUR CLIENT is a leading UK real estate investment and fund management platform who is seeking a Property Accountant to join its London finance team. The role will work closely with the Finance Director and wider finance function, supporting the financial oversight and reporting of the firm's property investment structures. The business specialises in UK real estate investment, development and asset management and manages a range of investment vehicles and mandates. This is a hands-on role within a collaborative finance team, providing exposure across the full investment lifecycle from acquisition and financing through to ongoing asset management and disposal . THE ROLE - Key Responsibilities include: Investment and Property Financial Oversight Reviewing monthly, quarterly and annual management accounts prepared by external administrators. Assisting in the preparation and review of statutory financial statements for investment entities. Supporting the preparation of quarterly investor reporting and respond to investor information requests. Reviewing cash positions and assisting with treasury reporting across investment structures. Monitoring purchase invoices, approvals and investment-level payments. Investment Lifecycle Support Assisting with acquisitions, disposals and refinancing activities across the property portfolio. Maintaining investment structure charts and ensure control procedures are followed. Supporting the year-end audit process for investment entities and liaise with external auditors. Overseeing outsourced accounting providers. Governance, Compliance and Reporting Ensuring robust financial governance and documentation across investment structures. Supporting the Head of Tax, Chief Financial Officer and partners with financial information and analysis. Maintaining relationships with administrators, bankers and other service providers. Assisting with board reporting and attend quarterly investment board meetings where required. THE PERSON: You will be: A fully qualified accountant (ACA, ACCA or CIMA). Experienced within real estate, property investment or audit with property exposure . Experienced with working with external administrators and auditors. Possessing the ability to review and challenge financial information and be detail orientated. Highly organised with the ability to manage multiple deadlines. A confident communicator able to work effectively with both finance and non-finance stakeholders. BENEFITS: Hybrid working - 3 days in office. Excellent Pension. Discretionary Bonus. Private Medical and Life Insurance. Income Protection Insurance (for long term sickness cover). Employee wellbeing service. Travel and 'Giving' benefits. Opportunity This role offers the opportunity to join a highly regarded real estate investment manager with a strong track record in the UK market, providing exposure to complex investment structures and close interaction with both the finance and investment teams. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
Apr 16, 2026
Full time
Property Accountant - REIM - OUR CLIENT is a leading UK real estate investment and fund management platform who is seeking a Property Accountant to join its London finance team. The role will work closely with the Finance Director and wider finance function, supporting the financial oversight and reporting of the firm's property investment structures. The business specialises in UK real estate investment, development and asset management and manages a range of investment vehicles and mandates. This is a hands-on role within a collaborative finance team, providing exposure across the full investment lifecycle from acquisition and financing through to ongoing asset management and disposal . THE ROLE - Key Responsibilities include: Investment and Property Financial Oversight Reviewing monthly, quarterly and annual management accounts prepared by external administrators. Assisting in the preparation and review of statutory financial statements for investment entities. Supporting the preparation of quarterly investor reporting and respond to investor information requests. Reviewing cash positions and assisting with treasury reporting across investment structures. Monitoring purchase invoices, approvals and investment-level payments. Investment Lifecycle Support Assisting with acquisitions, disposals and refinancing activities across the property portfolio. Maintaining investment structure charts and ensure control procedures are followed. Supporting the year-end audit process for investment entities and liaise with external auditors. Overseeing outsourced accounting providers. Governance, Compliance and Reporting Ensuring robust financial governance and documentation across investment structures. Supporting the Head of Tax, Chief Financial Officer and partners with financial information and analysis. Maintaining relationships with administrators, bankers and other service providers. Assisting with board reporting and attend quarterly investment board meetings where required. THE PERSON: You will be: A fully qualified accountant (ACA, ACCA or CIMA). Experienced within real estate, property investment or audit with property exposure . Experienced with working with external administrators and auditors. Possessing the ability to review and challenge financial information and be detail orientated. Highly organised with the ability to manage multiple deadlines. A confident communicator able to work effectively with both finance and non-finance stakeholders. BENEFITS: Hybrid working - 3 days in office. Excellent Pension. Discretionary Bonus. Private Medical and Life Insurance. Income Protection Insurance (for long term sickness cover). Employee wellbeing service. Travel and 'Giving' benefits. Opportunity This role offers the opportunity to join a highly regarded real estate investment manager with a strong track record in the UK market, providing exposure to complex investment structures and close interaction with both the finance and investment teams. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI-enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de-escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
Apr 16, 2026
Full time
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI-enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de-escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
Overview About the role: Director for Development & Partnerships Elevare Education Foundation 0.6 FTE Up to £50,000 (pro rata) Orpington & Bromley (with flexibility across Group sites) Shape impact. Build partnerships. Drive sustainable growth. Elevare Education Foundation, a registered charity and part of the Elevare Civic Education Group, is seeking an ambitious and values driven Director for Development & Partnerships to lead our Foundation s work on income generation, strategic partnerships and civic impact across the Elevare Civic Education Group. This is a senior strategic leadership role, working closely with the Group Chief of Staff, Group CEO, Boards and Executive and Senior leaders across our College, Trust and Foundation, that comprise the Elevare Civic Education Group. You will play a critical role in strengthening the long term financial sustainability of the Foundation, growing our social impact and positioning the Group as a leading civic education organisation locally, regionally and nationally. As Director for Development & Partnerships, you will: Lead and deliver a Group wide Development & Partnerships Strategy, aligned to Elevare's mission, values and governance framework Drive income diversification and income generation, including fundraising, grant funding, sponsorship, partnerships, commissioning and ethical commercial activity Develop innovative products, programmes and partnerships that enhance learner opportunity, employability and social mobility Build and steward high value relationships with funders, employers, civic bodies, charities, local authorities and system leaders Provide strategic advice and assurance to senior leaders and Boards on income performance, risk, impact and opportunity Embed systemised approaches to horizon scanning, opportunity identification, pipeline management and impact reporting Lead and develop a high performing development and partnerships function, setting clear KPIs and delivery expectations This role combines strategic leadership with hands on delivery and is ideal for someone who enjoys working across systems, organisations and sectors to create meaningful and sustainable change. About you We are looking for someone who brings: A strong track record in income generation and fundraising within education, charity or public benefit contexts Experience of developing and delivering partnership or development strategies that support organisational growth Proven success in writing and securing high value bids, tenders or grant funding Strong strategic thinking, project management and stakeholder engagement skills The ability to navigate and translate education and social policy into practical opportunities A commitment to ethical practice, inclusion and public value You will be collaborative, intellectually curious and comfortable working at senior level, with the credibility and confidence to influence across complex systems. About Us Elevare Civic Education Group Elevare Civic Education Group is the umbrella organisation that comprises our Group Organisations, London South East Colleges, London South East Academies Trust and Elevare Education Foundation. The Group rationale is borne from a shared mission, vision and values. It seeks to optimise governance alignment through a Group Strategy and provide efficiencies across the organisations. Built on charitable principles and a co incidence of interest, the Group ethos is founded upon high quality teaching and learning, the development of curriculum models fitting each school and cohort, and a core and bespoke school improvement strategy which focuses on our shared strength. The strategic and operational working relationships between the College, Trust and Foundation have been established to optimise collaboration and integration - and to reflect both the next stage of our journey and our growing civic mission. Collectively the Group annual income is c£150m, delivering education to c16,000 students and employing over 2000 staff. Elevare - meaning to elevate or uplift - captures our mission to raise aspirations and opportunities, while Civic signals our responsibility and commitment to being an anchor institution, at the heart of our communities. Working in the office that is the heart of the Elevare Civic Education Group, the postholder, is a key and important officer who enables and supports strategic leadership across the Elevare Civic Education Group. Benefits We offer a highly competitive benefits package, including excellent annual leave and a generous pension through the Teachers' Pension Scheme or Local Government Pension Scheme depending on role. Additional benefits include: Access to an Employee Assistance Programme Cycle to work scheme Annual season ticket loan Access to the Discounts for Teachers portal Free Wi Fi access in over 10,000 locations worldwide through Eduroam Access to our on site gym at Bromley campus and discount at other local gyms Discounts in our in house restaurants and on hair and beauty treatments Equal Opportunities London South East Colleges is fully committed to equality of opportunity and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome applications from all sections of the community, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status. As a Disability Confident Committed employer, we guarantee an interview to applicants who declare a disability and meet the essential criteria for the role. If you require any reasonable adjustments to support you through the application or interview process, please contact People Services at . In line with Keeping Children Safe in Education (KCSIE) guidance, we carry out social media checks on shortlisted candidates to assess suitability for working with children and young people. Our full Safeguarding policy can be found here. Because we work with children and vulnerable adults, all roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Appointments are subject to an enhanced DBS check and, where relevant, a Children's and/or Adult's Barred List check. Any offer of employment may be withdrawn if these checks are unsatisfactory. Self disclosure is required as part of the recruitment process, and failure to disclose relevant information or provide a DBS certificate is likely to result in withdrawal of an offer. Our DBS policy on the recruitment of ex offenders is available on request. All appointments are also subject to verification of the right to work in the UK, in line with Home Office requirements. Original documentation will be required prior to commencement of employment.
Apr 16, 2026
Full time
Overview About the role: Director for Development & Partnerships Elevare Education Foundation 0.6 FTE Up to £50,000 (pro rata) Orpington & Bromley (with flexibility across Group sites) Shape impact. Build partnerships. Drive sustainable growth. Elevare Education Foundation, a registered charity and part of the Elevare Civic Education Group, is seeking an ambitious and values driven Director for Development & Partnerships to lead our Foundation s work on income generation, strategic partnerships and civic impact across the Elevare Civic Education Group. This is a senior strategic leadership role, working closely with the Group Chief of Staff, Group CEO, Boards and Executive and Senior leaders across our College, Trust and Foundation, that comprise the Elevare Civic Education Group. You will play a critical role in strengthening the long term financial sustainability of the Foundation, growing our social impact and positioning the Group as a leading civic education organisation locally, regionally and nationally. As Director for Development & Partnerships, you will: Lead and deliver a Group wide Development & Partnerships Strategy, aligned to Elevare's mission, values and governance framework Drive income diversification and income generation, including fundraising, grant funding, sponsorship, partnerships, commissioning and ethical commercial activity Develop innovative products, programmes and partnerships that enhance learner opportunity, employability and social mobility Build and steward high value relationships with funders, employers, civic bodies, charities, local authorities and system leaders Provide strategic advice and assurance to senior leaders and Boards on income performance, risk, impact and opportunity Embed systemised approaches to horizon scanning, opportunity identification, pipeline management and impact reporting Lead and develop a high performing development and partnerships function, setting clear KPIs and delivery expectations This role combines strategic leadership with hands on delivery and is ideal for someone who enjoys working across systems, organisations and sectors to create meaningful and sustainable change. About you We are looking for someone who brings: A strong track record in income generation and fundraising within education, charity or public benefit contexts Experience of developing and delivering partnership or development strategies that support organisational growth Proven success in writing and securing high value bids, tenders or grant funding Strong strategic thinking, project management and stakeholder engagement skills The ability to navigate and translate education and social policy into practical opportunities A commitment to ethical practice, inclusion and public value You will be collaborative, intellectually curious and comfortable working at senior level, with the credibility and confidence to influence across complex systems. About Us Elevare Civic Education Group Elevare Civic Education Group is the umbrella organisation that comprises our Group Organisations, London South East Colleges, London South East Academies Trust and Elevare Education Foundation. The Group rationale is borne from a shared mission, vision and values. It seeks to optimise governance alignment through a Group Strategy and provide efficiencies across the organisations. Built on charitable principles and a co incidence of interest, the Group ethos is founded upon high quality teaching and learning, the development of curriculum models fitting each school and cohort, and a core and bespoke school improvement strategy which focuses on our shared strength. The strategic and operational working relationships between the College, Trust and Foundation have been established to optimise collaboration and integration - and to reflect both the next stage of our journey and our growing civic mission. Collectively the Group annual income is c£150m, delivering education to c16,000 students and employing over 2000 staff. Elevare - meaning to elevate or uplift - captures our mission to raise aspirations and opportunities, while Civic signals our responsibility and commitment to being an anchor institution, at the heart of our communities. Working in the office that is the heart of the Elevare Civic Education Group, the postholder, is a key and important officer who enables and supports strategic leadership across the Elevare Civic Education Group. Benefits We offer a highly competitive benefits package, including excellent annual leave and a generous pension through the Teachers' Pension Scheme or Local Government Pension Scheme depending on role. Additional benefits include: Access to an Employee Assistance Programme Cycle to work scheme Annual season ticket loan Access to the Discounts for Teachers portal Free Wi Fi access in over 10,000 locations worldwide through Eduroam Access to our on site gym at Bromley campus and discount at other local gyms Discounts in our in house restaurants and on hair and beauty treatments Equal Opportunities London South East Colleges is fully committed to equality of opportunity and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome applications from all sections of the community, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status. As a Disability Confident Committed employer, we guarantee an interview to applicants who declare a disability and meet the essential criteria for the role. If you require any reasonable adjustments to support you through the application or interview process, please contact People Services at . In line with Keeping Children Safe in Education (KCSIE) guidance, we carry out social media checks on shortlisted candidates to assess suitability for working with children and young people. Our full Safeguarding policy can be found here. Because we work with children and vulnerable adults, all roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Appointments are subject to an enhanced DBS check and, where relevant, a Children's and/or Adult's Barred List check. Any offer of employment may be withdrawn if these checks are unsatisfactory. Self disclosure is required as part of the recruitment process, and failure to disclose relevant information or provide a DBS certificate is likely to result in withdrawal of an offer. Our DBS policy on the recruitment of ex offenders is available on request. All appointments are also subject to verification of the right to work in the UK, in line with Home Office requirements. Original documentation will be required prior to commencement of employment.
You will lead the health intelligence function within Camden's Public Health team, managing a team of analysts and officers, and developing and influencing the overall direction of the function. Drawing on your deep Public Health knowledge and analytical experience, you will be able to initiate and lead strategic projects and programmes with a wide range of colleagues and stakeholders to better understand the demographic, epidemiological and service related population health challenges and inequalities within Camden. You will be the directorate lead for information governance. Your strategic scope of work will include cultivating and sustaining senior professional relationships with partners across the council, health and care system and beyond. Key responsibilities include: Leading the intelligence team, and work with colleagues across the directorate, organisation and system in the delivery of core analytical workstreams, including development of reports, presentations, needs assessments and evaluations. Overseeing and assuring analytical approaches (using primary and secondary data, quantitative and qualitative sources) to understand and respond to population health challenges, including the use of novel approaches and datasets. Manage strategic relationships with a range of colleagues and stakeholders both within and outside the Public Health Directorate and provide expert public health, statistical and epidemiological advice, including to the wider council, NHS integrated care system and voluntary and community sector. Communicating findings in written, oral and visual formats to technical, lay and political audiences. Identifying opportunities to better use data and intelligence to improve population health, for example through data linkage and collaborations across the council, NHS and academia. Working with information technology and other colleagues in maintaining and improving information systems, and assuring the safe, effective and lawful handling of information and data assets. Develop processes and system to optimise the effectiveness, efficiency and impact of the intelligence team. Engaging in continuing professional development and mandatory training, including taking leadership roles in analytical capacity building across the organisation.
Apr 16, 2026
Full time
You will lead the health intelligence function within Camden's Public Health team, managing a team of analysts and officers, and developing and influencing the overall direction of the function. Drawing on your deep Public Health knowledge and analytical experience, you will be able to initiate and lead strategic projects and programmes with a wide range of colleagues and stakeholders to better understand the demographic, epidemiological and service related population health challenges and inequalities within Camden. You will be the directorate lead for information governance. Your strategic scope of work will include cultivating and sustaining senior professional relationships with partners across the council, health and care system and beyond. Key responsibilities include: Leading the intelligence team, and work with colleagues across the directorate, organisation and system in the delivery of core analytical workstreams, including development of reports, presentations, needs assessments and evaluations. Overseeing and assuring analytical approaches (using primary and secondary data, quantitative and qualitative sources) to understand and respond to population health challenges, including the use of novel approaches and datasets. Manage strategic relationships with a range of colleagues and stakeholders both within and outside the Public Health Directorate and provide expert public health, statistical and epidemiological advice, including to the wider council, NHS integrated care system and voluntary and community sector. Communicating findings in written, oral and visual formats to technical, lay and political audiences. Identifying opportunities to better use data and intelligence to improve population health, for example through data linkage and collaborations across the council, NHS and academia. Working with information technology and other colleagues in maintaining and improving information systems, and assuring the safe, effective and lawful handling of information and data assets. Develop processes and system to optimise the effectiveness, efficiency and impact of the intelligence team. Engaging in continuing professional development and mandatory training, including taking leadership roles in analytical capacity building across the organisation.
Head of Legal and Compliance Contract type: Permanent, Full Time 35 hours per week Location: London, UK UK hybrid working a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. Salary: Salary: £71,481 per year with excellent benefits. We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate s experience, skills, and potential. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that for everyone, everywhere. Join us, and your energy will help unlock people s potential and create a fairer future. About WaterAid We re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team The Head of Legal & Compliance sits within the Finance, Technology, Strategic Planning, Legal & Compliance Directorate and reports directly to the Executive Director of Finance, Technology, Strategic Planning, Legal & Compliance. You will manage Data Protection Manager, Fundraising Compliance Manager, Legal Counsel, Governance Officer. About the role As our WaterAid UK Head of Legal & Compliance, you will lead the Legal, Data Protection and Fundraising Compliance team in providing advice, support and challenge to ensure WaterAid complies with all applicable regulations and legislation and follows best practise. You will work closely with Trustees and Directors Team to drive sustainable change. In this role, you will: Provide sound legal support and specialist advice to all levels of the organisation for contracts between WaterAid UK and third parties (including commercial contracts, contracts for services including consultancy contracts, fundraising contracts, donor/grant agreements and agreements with implementing partners, as well as media Intellectual Property and IT agreements). Prepare, negotiate and advise on commercial and legal matters relating to complex matters. Support the organisation to review contracts, to recognise and respond to risk, especially in relation to restricted income funding contracts. Lead and manage the main point of contact for all legal queries across WaterAid, referring to external advice only when necessary. Champion WaterAid s commitment to equity, inclusion and safeguarding. Requirements To be successful, you will need: A qualified solicitor (English law) with significate post-qualification experience. A combination of commercial and contract law and practice experience. Legal experience gained in house and private practice environment, including in international organisations, the charity sector experience is preferred but not essential. Proactive approach to identifying legal risks and providing pragmatic and balanced solutions, manage expectations; maintain confidentiality at all times and display high ethical standards. Ability to build credibility quickly and communicate effectively across different cultures and business needs with good written communication skills, able to convey information clearly and accurately. Closing date: Applications close 12:00 PM UK time on Monday 4th May. Interviews are expected to take place week commencing 11th May and week commencing 18th May. Shortlisting will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage. How to apply: Click Apply to upload your CV only and Cover Letter. Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. Pre-employment screening To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. Benefits 36 days holiday (including 8 Bank Holidays) Option to buy an extra 5 days annual leave Employer pension contribution up to 10 % Flexible and hybrid working arrangements Season ticket loan Free annual eye tests Give as you Earn charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals One paid volunteer day each year As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break. These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. Our People Promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we ll change the world through water. Join us and be part of the change!
Apr 16, 2026
Full time
Head of Legal and Compliance Contract type: Permanent, Full Time 35 hours per week Location: London, UK UK hybrid working a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. Salary: Salary: £71,481 per year with excellent benefits. We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate s experience, skills, and potential. Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that for everyone, everywhere. Join us, and your energy will help unlock people s potential and create a fairer future. About WaterAid We re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team The Head of Legal & Compliance sits within the Finance, Technology, Strategic Planning, Legal & Compliance Directorate and reports directly to the Executive Director of Finance, Technology, Strategic Planning, Legal & Compliance. You will manage Data Protection Manager, Fundraising Compliance Manager, Legal Counsel, Governance Officer. About the role As our WaterAid UK Head of Legal & Compliance, you will lead the Legal, Data Protection and Fundraising Compliance team in providing advice, support and challenge to ensure WaterAid complies with all applicable regulations and legislation and follows best practise. You will work closely with Trustees and Directors Team to drive sustainable change. In this role, you will: Provide sound legal support and specialist advice to all levels of the organisation for contracts between WaterAid UK and third parties (including commercial contracts, contracts for services including consultancy contracts, fundraising contracts, donor/grant agreements and agreements with implementing partners, as well as media Intellectual Property and IT agreements). Prepare, negotiate and advise on commercial and legal matters relating to complex matters. Support the organisation to review contracts, to recognise and respond to risk, especially in relation to restricted income funding contracts. Lead and manage the main point of contact for all legal queries across WaterAid, referring to external advice only when necessary. Champion WaterAid s commitment to equity, inclusion and safeguarding. Requirements To be successful, you will need: A qualified solicitor (English law) with significate post-qualification experience. A combination of commercial and contract law and practice experience. Legal experience gained in house and private practice environment, including in international organisations, the charity sector experience is preferred but not essential. Proactive approach to identifying legal risks and providing pragmatic and balanced solutions, manage expectations; maintain confidentiality at all times and display high ethical standards. Ability to build credibility quickly and communicate effectively across different cultures and business needs with good written communication skills, able to convey information clearly and accurately. Closing date: Applications close 12:00 PM UK time on Monday 4th May. Interviews are expected to take place week commencing 11th May and week commencing 18th May. Shortlisting will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage. How to apply: Click Apply to upload your CV only and Cover Letter. Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. Pre-employment screening To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. Benefits 36 days holiday (including 8 Bank Holidays) Option to buy an extra 5 days annual leave Employer pension contribution up to 10 % Flexible and hybrid working arrangements Season ticket loan Free annual eye tests Give as you Earn charitable giving scheme Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) Sabbaticals One paid volunteer day each year As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break. These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. Our People Promise We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. Equal Opportunities We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Safeguarding We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). Together, we ll change the world through water. Join us and be part of the change!
Chief Information Security Officer (CISO) and Head of Corporate Security and Resilience The Independent Football Regulator The Independent Football Regulator (IFR) has been established to protect and promote the sustainability of English football, for the benefit of fans and the local communities football clubs serve. The IFR will help improve financial sustainability of clubs, ensure resilience across the leagues, and safeguard the heritage of English football. It will operate a licensing regime; set corporate governance standards and monitor, protect, and promote financial resilience. It will also enforce compliance with requirements on financial regulation, club ownership and directors, fan engagement, and heritage protection. The IFR will also have powers to prohibit clubs from joining competitions that are not fair or meritocratic, or that threaten the heritage or sustainability of English football. About the role This role provides strategic leadership and operational ownership of cyber security across the IFR, a small but high profile organisation. You will be responsible for developing, embedding and maturing a robust, proportionate cyber security and broader organisational security framework that protects the organisation's people, data, systems and services. Responsibilities will include: Developing, embedding, maturing and leading the organisation's cyber security strategy, governance, resilience and assurance activity. Overseeing all aspects of cyber security operations, including incident response, threat monitoring, vulnerability management and security operations Owning the wider organisational security framework, including physical security, information governance, data protection and resilience planning. Setting clear security management expectations and embedding a strong, resilient and effective security awareness culture across a small but high profile organisation. Ensuring compliance with relevant legislation, regulatory requirements and government security standards, including Government Functional Standard GovS 007: Security. Providing authoritative advice to the CEO, COO, CDDO, ExCo and Board on emerging threats, risks and mitigations. Implementing a formal cyber exercising and incident response programme; driving security and operational resilience. Embedding secure by design principles across digital services, data platforms and operational processes. Ensuring the cyber security framework aligns with the regulator's digital and data roadmap. Establishing ambitious and effective cyber maturity credentials; leading on assurance, penetration testing, risk assessments and audit readiness. Implementing audit recommendations and ensuring timely remediation of identified risks. Overseeing identity and access management, cloud security and supplier assurance. Essential Requirements: Significant experience of operating effectively in cyber security leadership roles. Extensive knowledge of cyber risk management, governance and assurance frameworks including: NCSC guidance, ISO 27001, Cyber Essentials Plus and NIST frameworks. Strong understanding of data protection, privacy and information governance. Proven experience managing security operations, incident response and threat intelligence. Ability to oversee supplier risk and ensure robust third party assurance. Experience driving measurable security improvements. Experience leading cyber incidents, including response co-ordination and exercising. Excellent communication skills, including briefing senior leadership and boards. Eligibility for appropriate government security clearance. Desirable Skills: Experience working with or within regulators, sports bodies or government organisations. Relevant professional certifications such as CISSP, CISM, CCSP or equivalent. Understanding of AI related security risks and model assurance. Knowledge of DevSecOps and secure software development practices. Experience maturing a security function. Familiarity with physical security, operational resilience and business continuity. If successful you will join a Non Departmental Public Body and will be employed as a Public Servant. If you are an existing Civil Servant or a DCMS employee you will no longer have access to Civil Service benefits including the Civil Service pension. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension, or take as cash (post tax) Reward we will have a performance based reward programme. 31.5 days annual leave Flexible and hybrid working, 40% in office attendance Occupational sick pay 9 months paid Maternity Leave + generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees Cycle-to-work scheme and much more! The Interview The interview process will assess experience through competency questions and potentially a presentation. Full details of this, including the topic, length of time, and whether or not you will need to use visual aids, will be sent to you prior to your interview. Prior to the interview you will be sent the competency questions in advance. The questions will be based on the essential criteria listed on slide 7. Your interview will take place remotely via Teams. Further Information A reserve list may be held for a period of 12 months from which further appointments can be made. The IFR has a location neutral pay scale. For more information on this, please see the 'Candidate Information Pack' attached Reasonable Adjustments We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. To request an adjustment, please email Accessibility If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the 'contact point for applicants' section of the job advert. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check and complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Diversity and Inclusion The IFR is committed to attract, retain and invest in talent wherever it is found. Contact point for applicants Email:
Apr 16, 2026
Full time
Chief Information Security Officer (CISO) and Head of Corporate Security and Resilience The Independent Football Regulator The Independent Football Regulator (IFR) has been established to protect and promote the sustainability of English football, for the benefit of fans and the local communities football clubs serve. The IFR will help improve financial sustainability of clubs, ensure resilience across the leagues, and safeguard the heritage of English football. It will operate a licensing regime; set corporate governance standards and monitor, protect, and promote financial resilience. It will also enforce compliance with requirements on financial regulation, club ownership and directors, fan engagement, and heritage protection. The IFR will also have powers to prohibit clubs from joining competitions that are not fair or meritocratic, or that threaten the heritage or sustainability of English football. About the role This role provides strategic leadership and operational ownership of cyber security across the IFR, a small but high profile organisation. You will be responsible for developing, embedding and maturing a robust, proportionate cyber security and broader organisational security framework that protects the organisation's people, data, systems and services. Responsibilities will include: Developing, embedding, maturing and leading the organisation's cyber security strategy, governance, resilience and assurance activity. Overseeing all aspects of cyber security operations, including incident response, threat monitoring, vulnerability management and security operations Owning the wider organisational security framework, including physical security, information governance, data protection and resilience planning. Setting clear security management expectations and embedding a strong, resilient and effective security awareness culture across a small but high profile organisation. Ensuring compliance with relevant legislation, regulatory requirements and government security standards, including Government Functional Standard GovS 007: Security. Providing authoritative advice to the CEO, COO, CDDO, ExCo and Board on emerging threats, risks and mitigations. Implementing a formal cyber exercising and incident response programme; driving security and operational resilience. Embedding secure by design principles across digital services, data platforms and operational processes. Ensuring the cyber security framework aligns with the regulator's digital and data roadmap. Establishing ambitious and effective cyber maturity credentials; leading on assurance, penetration testing, risk assessments and audit readiness. Implementing audit recommendations and ensuring timely remediation of identified risks. Overseeing identity and access management, cloud security and supplier assurance. Essential Requirements: Significant experience of operating effectively in cyber security leadership roles. Extensive knowledge of cyber risk management, governance and assurance frameworks including: NCSC guidance, ISO 27001, Cyber Essentials Plus and NIST frameworks. Strong understanding of data protection, privacy and information governance. Proven experience managing security operations, incident response and threat intelligence. Ability to oversee supplier risk and ensure robust third party assurance. Experience driving measurable security improvements. Experience leading cyber incidents, including response co-ordination and exercising. Excellent communication skills, including briefing senior leadership and boards. Eligibility for appropriate government security clearance. Desirable Skills: Experience working with or within regulators, sports bodies or government organisations. Relevant professional certifications such as CISSP, CISM, CCSP or equivalent. Understanding of AI related security risks and model assurance. Knowledge of DevSecOps and secure software development practices. Experience maturing a security function. Familiarity with physical security, operational resilience and business continuity. If successful you will join a Non Departmental Public Body and will be employed as a Public Servant. If you are an existing Civil Servant or a DCMS employee you will no longer have access to Civil Service benefits including the Civil Service pension. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension, or take as cash (post tax) Reward we will have a performance based reward programme. 31.5 days annual leave Flexible and hybrid working, 40% in office attendance Occupational sick pay 9 months paid Maternity Leave + generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees Cycle-to-work scheme and much more! The Interview The interview process will assess experience through competency questions and potentially a presentation. Full details of this, including the topic, length of time, and whether or not you will need to use visual aids, will be sent to you prior to your interview. Prior to the interview you will be sent the competency questions in advance. The questions will be based on the essential criteria listed on slide 7. Your interview will take place remotely via Teams. Further Information A reserve list may be held for a period of 12 months from which further appointments can be made. The IFR has a location neutral pay scale. For more information on this, please see the 'Candidate Information Pack' attached Reasonable Adjustments We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. To request an adjustment, please email Accessibility If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the 'contact point for applicants' section of the job advert. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check and complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Diversity and Inclusion The IFR is committed to attract, retain and invest in talent wherever it is found. Contact point for applicants Email:
