Customer Servicer Advisor

Job Title: Customer Service Advisor
Location: Vauxhall, London

About the Role
We are seeking a dedicated and customer-focused Customer Service Advisor to join our team in Vauxhall. This role is pivotal in delivering a high-quality aftercare service to residents, ensuring a smooth and professional experience from legal completion through the two-year warranty period and beyond.

Key Responsibilities

• Act as the primary point of contact for residents, providing a professional and responsive service at all times
• Manage and coordinate all customer enquiries, defects, and service requests efficiently
• Deliver a seamless aftercare experience from legal completion through the warranty period and beyond
• Liaise with and coordinate subcontractors to ensure timely and high-quality resolution of reported issues
• Maintain clear, accurate, and timely communication with residents regarding progress and outcomes
• Support the wider Customer Service team in maintaining high standards of service delivery
• Monitor and track defects and service requests to ensure they are resolved within agreed timeframes
• Uphold company standards of excellence and continuously strive to improve customer satisfaction

About You

• Proven experience in a customer service or aftercare role, ideally within housing, construction, or property
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to manage multiple tasks and priorities
• A proactive and problem-solving approach
• Ability to work both independently and as part of a team
• High attention to detail and commitment to delivering quality service

What We Offer

• Competitive salary and benefits package
• Supportive team environment
• Opportunities for professional development and growth