Operations Coordinator

Redditch Salary £30k £40k Working Hours: Monday to Thursday: 8:00 am 4:30 pm.

Are you ready to take on a "multi-hat" role where your hard work leads directly to career progression?

Our client, a thriving family-owned business in Redditch, is looking for a proactive Operations Co-ordinator to become a key member of their close-knit team. This is more than just an administrative role; it is an opportunity to work side-by-side with the Managing Director, gaining a deep understanding of business operations while being groomed for long-term leadership and increased responsibility.

What s on Offer?

Before we get into the day-to-day, here is why this role stands out:

• Competitive Salary: £30,000 - £40,000 depending on experience.
• Direct Mentorship: Receive ongoing support and guidance directly from the Managing Director.
• Comprehensive Training: You will receive full training on all technical products, internal processes, and business techniques.
• Work-Life Balance: Enjoy an earlier finish every Friday (4:00 pm) to kickstart your weekend.
• Career Growth: This business values flexibility and a proactive approach, offering genuine long-term progression for the right individual as the company continues to grow.
• Supportive Culture: Join a small, collaborative team environment where everyone gets involved and supports shared objectives.

The Role

As the Operations Co-ordinator, you will be the heartbeat of the business, supporting the customer journey from the initial inquiry through to after-sales care. This is a varied, hands-on position that requires someone who enjoys getting involved in all areas of the business.

Key Responsibilities:

• Customer Excellence: Maintain professional communication via email and telephone, advising customers on technical products and guiding them to the best solutions.
• Sales Administration: Accurately process customer orders, generate operational documentation, and prepare/follow up on quotations.
• Logistics Coordination: Liaise with couriers and customers to ensure smooth deliveries. You will be responsible for investigating and resolving any issues regarding delayed or missing parcels.
• Problem Solving: Manage customer queries and complaints in a professional, solution-focused manner.
• Business Support: Assist with wider operational tasks and learn the practical elements of the business to ensure shared goals are met.

Who are we looking for?

The successful candidate will be a highly organised individual with a proactive "can-do" attitude.

Essential Skills:

• Strong communication and interpersonal skills.
• High attention to detail and the ability to work efficiently under pressure.
• Confidence in using computer systems and standard office-based software.

Desirable Experience:

• A background in sales administration, customer service, or a retail/trade environment.
• Experience within electrical wholesale or a technical product-based business.
• A genuine interest in electronics.

&#(phone number removed); Ready to Apply? We re reviewing CVs for this Operations Coordinator role right now early applications are highly encouraged!

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