Service Co-Ordinator

Our client provides nationwide mobile servicing, maintenance, and repair for tail lifts and commercial vehicle equipment. With a team of highly trained engineers and a reputation for responsive, customer-focused service, they're now looking for two experienced Service Co-Ordinators to join their growing team.

Role information:

Salary - 27,000 per annum (starting figure and to be reviewed in 6 months post start date)

Location - Wednesbury, West Midlands

Hours of work - 37.5 hours per week with shifts either 07:30-16:00 or 8:30-17:00

The Service Coordinator plays a vital role in planning, coordinating, and supporting engineering operations to deliver high-quality service to customers. This role ensures accuracy in job scheduling, effective use of resources, customer communication, and profitability of service delivery. It requires a high level of attention to detail, organisational capability, and a proactive approach to managing engineer utilisation and customer expectations.

Key Responsibilities (not limited to):

• Plan and schedule engineers to maximise utilisation and match skill sets using the skills matrix.
• Ensure correct hours are allocated to each job and confirm alignment with engineer availability.
• Hire engineering equipment such as towers as required for job completion.
• Gain appropriate authorisation from customers before job commencement.
• Keep customers updated throughout the job process and manage expectations clearly and professionally.
• Send accurate parts information to suppliers, including video links where applicable, to ensure correct parts are identified and ordered.
• Use customer-specific job platforms to update progress, submit estimates, final costs, and final invoices.
• Ensure data input is accurate, up-to-date, and compliant with agreed formats and timelines.
• Maintain robust internal job records aligned to the customer platforms.
• Cost jobs to maximise profitability while ensuring value for the customer.
• Ensure all job-related costs are captured and authorised appropriately.
• Support the invoicing process by ensuring all required details are submitted promptly.
• Work closely with mobile engineers, the customer care team, and the parts department to ensure smooth and efficient service delivery.
• Relay information from job notes accurately to relevant stakeholders for timely decision making.
• Act as a point of coordination between field teams and the office.

The successful candidate will have the following key skills/experience:

Essential:

Proven experience in a service coordination, operations or scheduling role.

Excellent planning and organisation skills with strong attention to detail.

Confidence working across multiple digital platforms and databases.

Strong communication skills across face-to-face, telephone, email, and Teams.

Ability to manage multiple priorities and respond to changing situations.

Customer-focused with a proactive problem-solving approach.

Desirable:

Experience within the commercial vehicle or tail lift industry.

Knowledge of customer job platforms and costing systems.

Understanding of service operations and engineer scheduling.

If you are an experienced Service Co-Ordinator looking for your next challenge with a successful commercial vehicle specialist, we encourage you to apply today. Please submit your CV to be considered, and a member of our team will be in touch to discuss the opportunity further.