Band 2 Medical Records Officer - Downshire Hospital We are seeking a motivated and organised Medical Records Officer to join our busy administrative team. This is an excellent opportunity for someone with strong attention to detail and a keen interest in supporting patient care through accurate record management. The successful candidate will play a key role in maintaining and updating patient records, ensuring information is recorded accurately and in a timely manner. You will be responsible for updating spreadsheets, inputting data onto internal systems, and supporting the wider team with general administrative duties. Key Responsibilities Updating and maintaining spreadsheets and databases with accurate patient information Filing, retrieving, and tracking medical records in line with NHS policies Inputting data onto electronic record systems Ensuring confidentiality and data protection standards are upheld at all times Supporting day-to-day administrative tasks within the department Responding to internal queries regarding patient records Essential Criteria Good IT skills, including experience with Microsoft Excel and data entry Strong organisational skills and attention to detail Ability to work independently and as part of a team Excellent communication skills Understanding of confidentiality and data protection Rate of pay 12.71 per hour Hours 18.75 flexible with days This role is ideal for someone who is reliable, efficient, and able to manage a high volume of information while maintaining accuracy. If interested please send cv or hit the Apply Button ! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2026
Seasonal
Band 2 Medical Records Officer - Downshire Hospital We are seeking a motivated and organised Medical Records Officer to join our busy administrative team. This is an excellent opportunity for someone with strong attention to detail and a keen interest in supporting patient care through accurate record management. The successful candidate will play a key role in maintaining and updating patient records, ensuring information is recorded accurately and in a timely manner. You will be responsible for updating spreadsheets, inputting data onto internal systems, and supporting the wider team with general administrative duties. Key Responsibilities Updating and maintaining spreadsheets and databases with accurate patient information Filing, retrieving, and tracking medical records in line with NHS policies Inputting data onto electronic record systems Ensuring confidentiality and data protection standards are upheld at all times Supporting day-to-day administrative tasks within the department Responding to internal queries regarding patient records Essential Criteria Good IT skills, including experience with Microsoft Excel and data entry Strong organisational skills and attention to detail Ability to work independently and as part of a team Excellent communication skills Understanding of confidentiality and data protection Rate of pay 12.71 per hour Hours 18.75 flexible with days This role is ideal for someone who is reliable, efficient, and able to manage a high volume of information while maintaining accuracy. If interested please send cv or hit the Apply Button ! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Join Our Dedicated NHS Team in Knockbracken Healthcare Belfast! Are you ready to make a real difference helping patients and supporting healthcare professionals? We are looking for a skilled Admin Support Officer to provide essential administrative, IT, and statistical services to our team. Location - Knockbracken Healthcare Park Hours - Monday to Friday 9am until 5pm Rate of pay - Band 3 - 12.75 per hour Key Responsibilities: Support the Admin Lead in delivering efficient admin and IT services, including data entry and report generation through Epic and local databases. Process referrals and daily information to assist social workers, practitioners, and discharge teams. Coordinate with practitioners and hospital systems on coding, delayed discharges, and KPI outcomes. Ensure accurate maintenance of patient records both manually and electronically in line with NHS policies. Facilitate communication with GP surgeries and Care Bureau to support discharge processes. Manage daily duty desk operations, including processing mail, telephone enquiries, and referral documentation. Provide full secretarial support, including meeting organization, minute-taking, and deputizing when needed. Maintain procurement processes to secure equipment and supplies for service users. Assist with general reception duties as required. Skills and Experience: Proficient in Microsoft Excel and Word. Strong organizational and communication skills. Experience with health sector databases and data management is a plus. Ability to work collaboratively with multi-disciplinary teams. Make a meaningful impact by joining our South Belfast NHS team dedicated to delivering outstanding patient care. Apply now to be part of a compassionate, dynamic healthcare environment! Send cv Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Apr 23, 2026
Seasonal
Join Our Dedicated NHS Team in Knockbracken Healthcare Belfast! Are you ready to make a real difference helping patients and supporting healthcare professionals? We are looking for a skilled Admin Support Officer to provide essential administrative, IT, and statistical services to our team. Location - Knockbracken Healthcare Park Hours - Monday to Friday 9am until 5pm Rate of pay - Band 3 - 12.75 per hour Key Responsibilities: Support the Admin Lead in delivering efficient admin and IT services, including data entry and report generation through Epic and local databases. Process referrals and daily information to assist social workers, practitioners, and discharge teams. Coordinate with practitioners and hospital systems on coding, delayed discharges, and KPI outcomes. Ensure accurate maintenance of patient records both manually and electronically in line with NHS policies. Facilitate communication with GP surgeries and Care Bureau to support discharge processes. Manage daily duty desk operations, including processing mail, telephone enquiries, and referral documentation. Provide full secretarial support, including meeting organization, minute-taking, and deputizing when needed. Maintain procurement processes to secure equipment and supplies for service users. Assist with general reception duties as required. Skills and Experience: Proficient in Microsoft Excel and Word. Strong organizational and communication skills. Experience with health sector databases and data management is a plus. Ability to work collaboratively with multi-disciplinary teams. Make a meaningful impact by joining our South Belfast NHS team dedicated to delivering outstanding patient care. Apply now to be part of a compassionate, dynamic healthcare environment! Send cv Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Higher Clerical Officer, Belfast, £12.31 per hour, Your new company A Large Public Sector/Healthcare Organisation are recruiting for a Band 3 Higher Clerical Officer. To be successful in this role you must have a minimum of 6 months experience within a hospital admin role. It would also be highly desirable if you had experience/training with Epic/Encompass Your new role The post holder will support the physiology and medical team within Respiratory/Sleep Investigations in the provision of an administrative service to consultant(s) and teams.Main Duties / Responsibilities For all of the following areas the post holder will; Undertake any secretarial tasks appropriate to the band as required.To act as a point of contact for all forms of communication between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies.Effectively deal with telephone calls from patients, relatives, hospital staff and General Practitioners and other individuals or organizations, taking messages, ensuring follow-up and resolving any problems as appropriate to band.Assist in the co-ordination of arrangements and documentation to ensure patients receive treatment at the right time, with the test results made available to Consultants and Clinical team when necessary.Participate in meetings and take appropriate action in line with service provision as appropriate to band.Record and process all referrals on the appropriate IT system and undertake checks in line with service protocols and procedures.Open and prioritise all incoming mail and action accordingly.Ensure all medical case notes are appropriately maintained in accordance with Trust Policies and Procedures.Obtain patient's case notes and x-rays as necessary.Register new patients and create a new set of patient notes as required.Register patients on the waiting list or arrange their admission, as appropriate.Collect and collate statistical information.Participate in the development of local policies and procedures as appropriate.Maintain and record information in relation to statutory procedures and notify the appropriate Authority.When necessary deal with fast track referrals to ensure timely appointments are made.Assist patients and their carers by arranging translation/interpretation facilities.Provide secretarial cover appropriate to the band as and when necessary to ensure an efficient secretarial service is maintained in the absence of colleagues.Arrange patient transport as and when required as per local arrangement.The post holder will be working in a changing environment. He/she will be expected to adapt to change and undertake other duties within the band of the post as required.The execution of other duties (appropriate to the band) which may be assigned from time to time. What you'll need to succeed 4 GCSEs Grade C or above, to include English Language or equivalent qualifications, and 2 years' Secretarial/clerical experience .ORNVQ Level 2 in Administration and 2 year's secretarial experience/ clerical experience .OR3 year's secretarial / clerical experience and GCSE Grade C or above in English Language or equivalent qualification. at least one year must be within a Health and Social Care setting •Ability to work as part of a team and on own initiative.•Good interpersonal and organisational skills.•Previous experience compiling and producing clear and accurate documents, reports and letters.•Ability to develop good working relationships with officers of various grade and professions.•Ability to work to tight timescales whilst meeting targets.•Knowledge of Microsoft Office, including Word, Access & Power Point. What you'll get in return £12.31 per hourStart date 9th September 37.5 hours per weekBelfast What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 04, 2025
Seasonal
Higher Clerical Officer, Belfast, £12.31 per hour, Your new company A Large Public Sector/Healthcare Organisation are recruiting for a Band 3 Higher Clerical Officer. To be successful in this role you must have a minimum of 6 months experience within a hospital admin role. It would also be highly desirable if you had experience/training with Epic/Encompass Your new role The post holder will support the physiology and medical team within Respiratory/Sleep Investigations in the provision of an administrative service to consultant(s) and teams.Main Duties / Responsibilities For all of the following areas the post holder will; Undertake any secretarial tasks appropriate to the band as required.To act as a point of contact for all forms of communication between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies.Effectively deal with telephone calls from patients, relatives, hospital staff and General Practitioners and other individuals or organizations, taking messages, ensuring follow-up and resolving any problems as appropriate to band.Assist in the co-ordination of arrangements and documentation to ensure patients receive treatment at the right time, with the test results made available to Consultants and Clinical team when necessary.Participate in meetings and take appropriate action in line with service provision as appropriate to band.Record and process all referrals on the appropriate IT system and undertake checks in line with service protocols and procedures.Open and prioritise all incoming mail and action accordingly.Ensure all medical case notes are appropriately maintained in accordance with Trust Policies and Procedures.Obtain patient's case notes and x-rays as necessary.Register new patients and create a new set of patient notes as required.Register patients on the waiting list or arrange their admission, as appropriate.Collect and collate statistical information.Participate in the development of local policies and procedures as appropriate.Maintain and record information in relation to statutory procedures and notify the appropriate Authority.When necessary deal with fast track referrals to ensure timely appointments are made.Assist patients and their carers by arranging translation/interpretation facilities.Provide secretarial cover appropriate to the band as and when necessary to ensure an efficient secretarial service is maintained in the absence of colleagues.Arrange patient transport as and when required as per local arrangement.The post holder will be working in a changing environment. He/she will be expected to adapt to change and undertake other duties within the band of the post as required.The execution of other duties (appropriate to the band) which may be assigned from time to time. What you'll need to succeed 4 GCSEs Grade C or above, to include English Language or equivalent qualifications, and 2 years' Secretarial/clerical experience .ORNVQ Level 2 in Administration and 2 year's secretarial experience/ clerical experience .OR3 year's secretarial / clerical experience and GCSE Grade C or above in English Language or equivalent qualification. at least one year must be within a Health and Social Care setting •Ability to work as part of a team and on own initiative.•Good interpersonal and organisational skills.•Previous experience compiling and producing clear and accurate documents, reports and letters.•Ability to develop good working relationships with officers of various grade and professions.•Ability to work to tight timescales whilst meeting targets.•Knowledge of Microsoft Office, including Word, Access & Power Point. What you'll get in return £12.31 per hourStart date 9th September 37.5 hours per weekBelfast What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Join this public sector organisation as a contract's administration assistant Your new company Based in Dundonald, you'll be joining a public sector organisation that plays a vital role in delivering essential healthcare services across Northern Ireland. Your new role As an Administrative Officer, you will play a key role in supporting Managers and Contracts Compliance Officers to ensure the smooth running of the department. You'll be responsible for a wide range of administrative tasks including: Organising meetings, taking minutes/action notes, and following up on documentation Maintaining accurate records and filing systems for contracts, provider insurance, and departmental documentation Managing diaries, scheduling appointments, and handling incoming communications Providing general administrative support including word processing, spreadsheets, and database management Supporting contract review processes and monthly monitoring activities Assisting with stock control and ordering supplies Acting as a point of contact for internal and external queries What you'll need to succeed 5 GCSEs (Grade A-C) TO INCLUDE English Language and Maths or equivalent or higher educational standardAND 1 year's Administrative / Clerical experience.OR 3 years' Administrative / Clerical experienceGood working knowledge of MS Office (especially Excel and outlook) What you'll get in return Opportunity to work within a respected public sector organisation6 month post, with possibility of an extensionSupportive team environmentCompetitive salary and benefitsAccess to training and development opportunitiesContribution to meaningful work that impacts the community What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Join this public sector organisation as a contract's administration assistant Your new company Based in Dundonald, you'll be joining a public sector organisation that plays a vital role in delivering essential healthcare services across Northern Ireland. Your new role As an Administrative Officer, you will play a key role in supporting Managers and Contracts Compliance Officers to ensure the smooth running of the department. You'll be responsible for a wide range of administrative tasks including: Organising meetings, taking minutes/action notes, and following up on documentation Maintaining accurate records and filing systems for contracts, provider insurance, and departmental documentation Managing diaries, scheduling appointments, and handling incoming communications Providing general administrative support including word processing, spreadsheets, and database management Supporting contract review processes and monthly monitoring activities Assisting with stock control and ordering supplies Acting as a point of contact for internal and external queries What you'll need to succeed 5 GCSEs (Grade A-C) TO INCLUDE English Language and Maths or equivalent or higher educational standardAND 1 year's Administrative / Clerical experience.OR 3 years' Administrative / Clerical experienceGood working knowledge of MS Office (especially Excel and outlook) What you'll get in return Opportunity to work within a respected public sector organisation6 month post, with possibility of an extensionSupportive team environmentCompetitive salary and benefitsAccess to training and development opportunitiesContribution to meaningful work that impacts the community What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Join this public sector organisation as a contract's administration assistant Your new company Based in Dundonald, you'll be joining a public sector organisation that plays a vital role in delivering essential healthcare services across Northern Ireland. Your new role As an Administrative Officer, you will play a key role in supporting Managers and Contracts Compliance Officers to ensure the smooth running of the department. You'll be responsible for a wide range of administrative tasks including: Organising meetings, taking minutes/action notes, and following up on documentation Maintaining accurate records and filing systems for contracts, provider insurance, and departmental documentation Managing diaries, scheduling appointments, and handling incoming communications Providing general administrative support including word processing, spreadsheets, and database management Supporting contract review processes and monthly monitoring activities Assisting with stock control and ordering supplies Acting as a point of contact for internal and external queries What you'll need to succeed 5 GCSEs (Grade A-C) TO INCLUDE English Language and Maths or equivalent or higher educational standardAND 1 year's Administrative / Clerical experience.OR 3 years' Administrative / Clerical experienceGood working knowledge of MS Office (especially Excel and outlook) What you'll get in return Opportunity to work within a respected public sector organisation6 month post, with possibility of an extensionSupportive team environmentCompetitive salary and benefitsAccess to training and development opportunitiesContribution to meaningful work that impacts the community What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Join this public sector organisation as a contract's administration assistant Your new company Based in Dundonald, you'll be joining a public sector organisation that plays a vital role in delivering essential healthcare services across Northern Ireland. Your new role As an Administrative Officer, you will play a key role in supporting Managers and Contracts Compliance Officers to ensure the smooth running of the department. You'll be responsible for a wide range of administrative tasks including: Organising meetings, taking minutes/action notes, and following up on documentation Maintaining accurate records and filing systems for contracts, provider insurance, and departmental documentation Managing diaries, scheduling appointments, and handling incoming communications Providing general administrative support including word processing, spreadsheets, and database management Supporting contract review processes and monthly monitoring activities Assisting with stock control and ordering supplies Acting as a point of contact for internal and external queries What you'll need to succeed 5 GCSEs (Grade A-C) TO INCLUDE English Language and Maths or equivalent or higher educational standardAND 1 year's Administrative / Clerical experience.OR 3 years' Administrative / Clerical experienceGood working knowledge of MS Office (especially Excel and outlook) What you'll get in return Opportunity to work within a respected public sector organisation6 month post, with possibility of an extensionSupportive team environmentCompetitive salary and benefitsAccess to training and development opportunitiesContribution to meaningful work that impacts the community What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Higher Clerical Officer, Belfast, £12.31 per hour, Your new company A Large Public Sector/Healthcare Organisation are recruiting for a Band 3 Higher Clerical Officer. To be successful in this role you must have a minimum of 6 months experience within a hospital admin role. It would also be highly desirable if you had experience/training with Epic/Encompass Your new role The post holder will support the physiology and medical team within Respiratory/Sleep Investigations in the provision of an administrative service to consultant(s) and teams.Main Duties / Responsibilities For all of the following areas the post holder will; Undertake any secretarial tasks appropriate to the band as required.To act as a point of contact for all forms of communication between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies.Effectively deal with telephone calls from patients, relatives, hospital staff and General Practitioners and other individuals or organizations, taking messages, ensuring follow-up and resolving any problems as appropriate to band.Assist in the co-ordination of arrangements and documentation to ensure patients receive treatment at the right time, with the test results made available to Consultants and Clinical team when necessary.Participate in meetings and take appropriate action in line with service provision as appropriate to band.Record and process all referrals on the appropriate IT system and undertake checks in line with service protocols and procedures.Open and prioritise all incoming mail and action accordingly.Ensure all medical case notes are appropriately maintained in accordance with Trust Policies and Procedures.Obtain patient's case notes and x-rays as necessary.Register new patients and create a new set of patient notes as required.Register patients on the waiting list or arrange their admission, as appropriate.Collect and collate statistical information.Participate in the development of local policies and procedures as appropriate.Maintain and record information in relation to statutory procedures and notify the appropriate Authority.When necessary deal with fast track referrals to ensure timely appointments are made.Assist patients and their carers by arranging translation/interpretation facilities.Provide secretarial cover appropriate to the band as and when necessary to ensure an efficient secretarial service is maintained in the absence of colleagues.Arrange patient transport as and when required as per local arrangement.The post holder will be working in a changing environment. He/she will be expected to adapt to change and undertake other duties within the band of the post as required.The execution of other duties (appropriate to the band) which may be assigned from time to time. What you'll need to succeed 4 GCSEs Grade C or above, to include English Language or equivalent qualifications, and 2 years' Secretarial/clerical experience .ORNVQ Level 2 in Administration and 2 year's secretarial experience/ clerical experience .OR3 year's secretarial / clerical experience and GCSE Grade C or above in English Language or equivalent qualification. at least one year must be within a Health and Social Care setting •Ability to work as part of a team and on own initiative.•Good interpersonal and organisational skills.•Previous experience compiling and producing clear and accurate documents, reports and letters.•Ability to develop good working relationships with officers of various grade and professions.•Ability to work to tight timescales whilst meeting targets.•Knowledge of Microsoft Office, including Word, Access & Power Point. What you'll get in return £12.31 per hourStart date 9th September 37.5 hours per weekBelfast What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Higher Clerical Officer, Belfast, £12.31 per hour, Your new company A Large Public Sector/Healthcare Organisation are recruiting for a Band 3 Higher Clerical Officer. To be successful in this role you must have a minimum of 6 months experience within a hospital admin role. It would also be highly desirable if you had experience/training with Epic/Encompass Your new role The post holder will support the physiology and medical team within Respiratory/Sleep Investigations in the provision of an administrative service to consultant(s) and teams.Main Duties / Responsibilities For all of the following areas the post holder will; Undertake any secretarial tasks appropriate to the band as required.To act as a point of contact for all forms of communication between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies.Effectively deal with telephone calls from patients, relatives, hospital staff and General Practitioners and other individuals or organizations, taking messages, ensuring follow-up and resolving any problems as appropriate to band.Assist in the co-ordination of arrangements and documentation to ensure patients receive treatment at the right time, with the test results made available to Consultants and Clinical team when necessary.Participate in meetings and take appropriate action in line with service provision as appropriate to band.Record and process all referrals on the appropriate IT system and undertake checks in line with service protocols and procedures.Open and prioritise all incoming mail and action accordingly.Ensure all medical case notes are appropriately maintained in accordance with Trust Policies and Procedures.Obtain patient's case notes and x-rays as necessary.Register new patients and create a new set of patient notes as required.Register patients on the waiting list or arrange their admission, as appropriate.Collect and collate statistical information.Participate in the development of local policies and procedures as appropriate.Maintain and record information in relation to statutory procedures and notify the appropriate Authority.When necessary deal with fast track referrals to ensure timely appointments are made.Assist patients and their carers by arranging translation/interpretation facilities.Provide secretarial cover appropriate to the band as and when necessary to ensure an efficient secretarial service is maintained in the absence of colleagues.Arrange patient transport as and when required as per local arrangement.The post holder will be working in a changing environment. He/she will be expected to adapt to change and undertake other duties within the band of the post as required.The execution of other duties (appropriate to the band) which may be assigned from time to time. What you'll need to succeed 4 GCSEs Grade C or above, to include English Language or equivalent qualifications, and 2 years' Secretarial/clerical experience .ORNVQ Level 2 in Administration and 2 year's secretarial experience/ clerical experience .OR3 year's secretarial / clerical experience and GCSE Grade C or above in English Language or equivalent qualification. at least one year must be within a Health and Social Care setting •Ability to work as part of a team and on own initiative.•Good interpersonal and organisational skills.•Previous experience compiling and producing clear and accurate documents, reports and letters.•Ability to develop good working relationships with officers of various grade and professions.•Ability to work to tight timescales whilst meeting targets.•Knowledge of Microsoft Office, including Word, Access & Power Point. What you'll get in return £12.31 per hourStart date 9th September 37.5 hours per weekBelfast What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Temporary Administrative Officer - Public Sector (HMCTS) Location: Newport, South Wales Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary Clearance required: BPSS + Basic DBS Brief description of duties We are seeking an organised, tech-confident Administrative Officer to join Her Majesty's Courts and Tribunals Service (HMCTS) in Newport. In this role, you will provide both administrative and technical support to ensure the smooth running of court hearings, including those held via the Cloud Video Platform (CVP) . Key responsibilities Assist participants in CVP hearings, sharing invitations, access codes, and guidance to help them join at the correct time. Provide first-time participants with clear instructions on using CVP technology, adapting standard scripts to meet their needs. Act as first-line technical support during hearings, troubleshooting issues in real-time and escalating to the Digital & Technology Service (DTS) where necessary. Respond quickly to technical or administrative requests during hearings using multiple communication channels. Prepare papers and files for court, tribunals, and meetings. Maintain accurate records on in-house systems, including data entry and updates. Support in-court activities such as clerking civil and family hearings, ensuring all documents are complete and up-to-date. Contact relevant parties, serve court documents, execute warrants, collect fines and fees. Handle counter (face-to-face), telephone, and written enquiries professionally. Ensure all administrative documentation meets quality and compliance standards. Liaise with judiciary, magistrates, managers, court staff, and external stakeholders to gather information, clarify details, and provide advice on procedures. Deliver excellent customer service in all interactions. Skills and qualifications required Minimum of five GCSEs (Grade C or above) including English Language, or equivalent. NVQ Level 2 in Business Administration or relevant clerical experience. Strong administrative background with proficiency in Microsoft Office (Word, Excel, Outlook; PowerPoint desirable). Excellent communication skills (both verbal and written). Ability to remain calm under pressure and troubleshoot technical issues confidently. Strong organisational skills and attention to detail. Clearance This role requires BPSS (Baseline Personnel Security Standard) and a Basic DBS check prior to starting. Why join HMCTS? You'll gain valuable public sector experience, supporting the justice system while working in a dynamic, varied role that blends administration, customer service, and digital support. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
Temporary Administrative Officer - Public Sector (HMCTS) Location: Newport, South Wales Hours: Full-time, Monday to Friday Pay rate: £12.36 per hour (rising to £12.56 per hour) Contract: Temporary Clearance required: BPSS + Basic DBS Brief description of duties We are seeking an organised, tech-confident Administrative Officer to join Her Majesty's Courts and Tribunals Service (HMCTS) in Newport. In this role, you will provide both administrative and technical support to ensure the smooth running of court hearings, including those held via the Cloud Video Platform (CVP) . Key responsibilities Assist participants in CVP hearings, sharing invitations, access codes, and guidance to help them join at the correct time. Provide first-time participants with clear instructions on using CVP technology, adapting standard scripts to meet their needs. Act as first-line technical support during hearings, troubleshooting issues in real-time and escalating to the Digital & Technology Service (DTS) where necessary. Respond quickly to technical or administrative requests during hearings using multiple communication channels. Prepare papers and files for court, tribunals, and meetings. Maintain accurate records on in-house systems, including data entry and updates. Support in-court activities such as clerking civil and family hearings, ensuring all documents are complete and up-to-date. Contact relevant parties, serve court documents, execute warrants, collect fines and fees. Handle counter (face-to-face), telephone, and written enquiries professionally. Ensure all administrative documentation meets quality and compliance standards. Liaise with judiciary, magistrates, managers, court staff, and external stakeholders to gather information, clarify details, and provide advice on procedures. Deliver excellent customer service in all interactions. Skills and qualifications required Minimum of five GCSEs (Grade C or above) including English Language, or equivalent. NVQ Level 2 in Business Administration or relevant clerical experience. Strong administrative background with proficiency in Microsoft Office (Word, Excel, Outlook; PowerPoint desirable). Excellent communication skills (both verbal and written). Ability to remain calm under pressure and troubleshoot technical issues confidently. Strong organisational skills and attention to detail. Clearance This role requires BPSS (Baseline Personnel Security Standard) and a Basic DBS check prior to starting. Why join HMCTS? You'll gain valuable public sector experience, supporting the justice system while working in a dynamic, varied role that blends administration, customer service, and digital support. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Join our team at HMP Hydebank as an Administrative Assistant and embark on a rewarding journey where your contributions truly matter!At Brook Street, we are thrilled to offer you an opportunity to support vital healthcare services in a dynamic environment.What We Offer: Salary of £12:31 per hour Work Monday to Friday from 9:00 AM to 5:00 PM Temporary, on going Key Responsibilities: Collaborate with various staff and departments to ensure seamless administrative support. Utilise computer systems to maintain accurate patient information, including data entry and retrieval. Improve clinical capacity by managing waiting lists and scheduling appointments efficiently. Prepare reports, letters, and meeting minutes as required. Qualifications: 4 GCSEs (Grades A-C), including English Language, plus 1 year of experience. Proficiency in Microsoft Word, Excel, and Outlook is essential. A valid driving license and access to a car is necessary. Ready to Apply?If you're excited about this unique opportunity to contribute to healthcare within a prison setting, submit your up-to-date CV via the application link or call Siobhan Hanna at Brook Street for more information. Join us in making a difference! Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Oct 01, 2025
Full time
Join our team at HMP Hydebank as an Administrative Assistant and embark on a rewarding journey where your contributions truly matter!At Brook Street, we are thrilled to offer you an opportunity to support vital healthcare services in a dynamic environment.What We Offer: Salary of £12:31 per hour Work Monday to Friday from 9:00 AM to 5:00 PM Temporary, on going Key Responsibilities: Collaborate with various staff and departments to ensure seamless administrative support. Utilise computer systems to maintain accurate patient information, including data entry and retrieval. Improve clinical capacity by managing waiting lists and scheduling appointments efficiently. Prepare reports, letters, and meeting minutes as required. Qualifications: 4 GCSEs (Grades A-C), including English Language, plus 1 year of experience. Proficiency in Microsoft Word, Excel, and Outlook is essential. A valid driving license and access to a car is necessary. Ready to Apply?If you're excited about this unique opportunity to contribute to healthcare within a prison setting, submit your up-to-date CV via the application link or call Siobhan Hanna at Brook Street for more information. Join us in making a difference! Brook Street NMR is acting as an Employment Business in relation to this vacancy.
