Medical and Clinical Administrator
The closing date is 27 April 2026
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for a Medical and Clinical Administrator to join our Adult Mental Health Services situated in Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentations.
You will be working as part of a team alongside other Medical and Clinical Administrators and Administrative Assistants. You will be expected to use your own initiative and judgement, although you will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
Main Duties of the Role
- Administration work for Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals
- Typing clinical letters
- Diary and clinic management for the Consultant Psychiatrist/Clinical Leads - scheduling appointments and supervisions
- Confidently handling complex telephone queries of a challenging/sensitive nature
- Concise & accurate message taking
- Using own initiative to proactively resolve problems
- Minute taking
- Day to day operational tasks to support the Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals
Qualifications and Experience
- Flexibility to meet service needs with a passion for quality
- Confident communicator with strong customer service skills
- Good grammar and written skills
- Honesty, integrity and commitment
- Strong computer and keyboard skills
- Experience of clinical systems such as RiO or similar
- Resilience to work in a busy service
- Passion for the care and support provided to service users
- Experience working within the NHS or a healthcare setting
- Ideally hold an NVQ level 3 admin or equivalent qualification/experience
Qualifications and Training
- NVQ Level 3 in Business Administration, Finance, Customer Care or relevant experience
- Good standard of general education
- Recognised typing qualification (RSA II typing or equivalent) or equivalent word processing skills
- ECDL certification
- RSA III typing qualification
Experience
- Good understanding of office procedures
- Experience working as part of a team
- Ability to manage and prioritise own workload
- Experience dealing with the public
- Previous experience working within the NHS
- Use of RiO
Skills, Knowledge & Abilities
- Excellent written and verbal communication skills
- Excellent typing skills and ability to transcribe from audio with precision and speed
- Work on own initiative and as part of a team
- Proficient in the use of Office Package (Outlook, Word, PowerPoint, Excel, etc.)
- Willing to travel to other locations as and when required
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Midlands Partnership NHS Foundation Trust