Tenancy Relations Officer (Temp: Haywards Heath, Sussex)

Are you passionate about supporting tenants and landlords in navigating the complexities of housing legislation? Do you have a keen understanding of tenancy rights and a drive to make a difference in your community? If so, we have an exciting opportunity for you!

Join our public sector clients' dynamic Housing Services team as a Tenancy Relations Officer! In this vital temporary role, you will be instrumental in ensuring compliance with housing laws while advocating for tenant rights under the Protection from Eviction Act 1977 and the upcoming Renters Rights Act 2025. Due to the investigative and enforcement responsibilities this role may suit someone with Private Sector Housing or Fraud experience also.

This is a full time role (36 hours each week, Monday to Friday) and based in our clients' office in Haywards Heath (Mid Sussex) for 2 days each week. Access to own transport is desirable as some travel in the district may be required.

Key Responsibilities:

• Tenant Protection & Enforcement:

- Investigate complaints of illegal eviction and landlord harassment, utilizing your expertise in the Protection from Eviction Act 1977.
- Enforce tenants' rights by preparing case files for fines or prosecution, and using PACE powers to interview suspects.
- Collaborate with legal teams and present cases in court as necessary.

• • Implementing the Renters Rights Act 2025:

- Advise landlords and tenants on new legal obligations, including the abolition of Section 21 'no fault' evictions.
- Contribute to policy development to reflect legislative changes.

• • • Advice & Advocacy:

- Provide impartial advice to tenants and landlords on rights and responsibilities.
- Support vulnerable tenants facing eviction, ensuring they are informed of their options.

• • • • Partnership Working:

- Collaborate with internal departments and external bodies for coordinated responses.
- Deliver training and briefings to colleagues and stakeholders on tenancy relations.

• • • • • Case Management & Reporting:

- Maintain accurate records and prepare detailed reports for enforcement actions.
- Provide regular performance reports to management to meet key performance indicators (KPIs).

What We're Looking For:

• • • • • • A motivated individual with a solid understanding of housing and tenancy laws.
          • PACE-trained (Police and Criminal Evidence Act 1984), with a proactive approach to conflict resolution and legal compliance.
          • Excellent communication skills, with the ability to engage effectively with diverse audiences.
          • A team player who thrives in a collaborative environment and is committed to making a positive impact.

Why should you apply?

• • • • • • Be part of a dedicated team focused on improving housing services and tenant rights.
          • Opportunity to contribute to meaningful change in the community.
          • Competitive hourly rate and a supportive work environment.

If you're ready to take on this rewarding challenge and make a real difference, we want to hear from you! Apply today and embark on a fulfilling journey in social housing as a Tenancy Relations Officer.