Senior Claims Technician

About AXA

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Commercial protects businesses, from multinationals to micro start ups, giving them the confidence to thrive.

Job overview

We've an exciting opportunity within the Large Loss Unit for a Senior Claims Technician to handle high value and complex property claims within a team handling Motor, Casualty, Property and Financial Lines claims across AXA Retail and Commercial. You'll be responsible for ensuring the effective settlement of complex claims by conducting thorough investigations and engaging in negotiations to reach agreed conclusions within established authority levels. If you're a detail oriented professional with a passion for delivering exceptional service and navigating challenging scenarios, we'd love to hear from you.

Key responsibilities

• Pro active management of a portfolio of claims with a potential of £500K+ from notification through to settlement.
• You'll be responsible for Major Property losses.
• Delivering excellent customer service whilst maintaining accurate estimating and controlling indemnity spend.
• Lead solicitor/loss adjuster meetings and AXA Large Loss estimating committees.
• Share knowledge and support the development of others in your team and the wider claims community.
• Build excellent working relationships with key stakeholders.
• Provide regular communication with policyholders, their representatives, third parties, underwriting and actuarial colleagues.
• Attending marketing meetings, consolidating insight, and sharing learnings.

Work arrangements

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home in our Ipswich, Bolton or Birmingham office, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

This role will require regular travel which could include overnight stays and work outside of normal hours.

We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Working hours & shift pattern

You'll work full time, 35 hours per week over 5 days.

Your skills & experience

• Experience of handling high value and complex commercial property claims, with a settlement authority of at least £500k.
• Strong communication and interpersonal skills with the ability to influence and negotiate.
• Motivational leader who demonstrates empathy and adaptability to drive effective outcomes.
• Strong prioritisation and time management skills, with the ability to effectively manage multiple tasks and meet deadlines in a fast paced environment.
• Educated to A-Level or degree standard or have an equivalent professional qualification (ACII/FCII/CILA).

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

How to apply

To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to .

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.