Cafe Supervisor
- Pertemps Network Catering
- Doncaster, Yorkshire
- Apr 17, 2026
Full time
Hospitality & Tourism
Job Description
Caf Supervisor / Manager
Role Purpose
To take full day-to-day ownership of the safe, compliant and commercially effective operation of Vibe Caf , ensuring excellent customer service, strong operational standards and a welcoming environment aligned to Doncaster Council expectations.
This is a hands-on role combining front-of-house service, food preparation, staff supervision and operational compliance.
Key Responsibilities
Operational Management
Overall ownership and accountability for the daily operation of the caf
Open and close the caf in line with agreed operating hours
Deliver consistent service in line with Council-approved menus and pricing
Monitor stock usage, portion control and waste, reporting issues where required
Complete basic stock counts and support cost-effective ordering
Ensure all daily operational paperwork and checks are completed accurately
People & Supervision
Supervise caf staff during shifts and allocate daily duties
Manage rotas and provide cover where required
Train and support staff on service standards, food safety and customer care
Lead by example, setting clear expectations and maintaining standards
Maintain composure and professionalism during busy service periods
Food Safety, Compliance & Standards
Ensure strict compliance with food hygiene, allergen legislation and health & safety requirements
Maintain food safety diaries, temperature checks, cleaning schedules and records
Ensure high standards of cleanliness across kitchen, service and seating areas
Act as first point of contact for Environmental Health or Council representatives if required
Customer Experience
Champion excellent customer service for a wide and diverse customer base
Handle customer queries or complaints professionally and promptly
Promote an inclusive, respectful and welcoming caf environment
Support healthier menu choices appropriate to a public-sector setting
Reporting & Communication
Provide regular updates to the Operations Manager on performance and issues
Communicate professionally with on-site Council contacts when required
Skills & Experience
Essential
Previous experience in a caf , food service or hospitality supervisory role
Strong understanding of food hygiene, allergens and health & safety
Level 2 Food Safety & Hygiene (or willingness to obtain immediately)
Strong customer service and people-management skills
Desirable
Experience in a public-sector, cultural or visitor-attraction environment
Level 3 Food Safety qualification
Personal Attributes
Hands-on, organised and reliable
Calm under pressure with strong self-control
High personal standards of hygiene, appearance and professionalism
Approachable leadership style with attention to detail
Role Purpose
To take full day-to-day ownership of the safe, compliant and commercially effective operation of Vibe Caf , ensuring excellent customer service, strong operational standards and a welcoming environment aligned to Doncaster Council expectations.
This is a hands-on role combining front-of-house service, food preparation, staff supervision and operational compliance.
Key Responsibilities
Operational Management
Overall ownership and accountability for the daily operation of the caf
Open and close the caf in line with agreed operating hours
Deliver consistent service in line with Council-approved menus and pricing
Monitor stock usage, portion control and waste, reporting issues where required
Complete basic stock counts and support cost-effective ordering
Ensure all daily operational paperwork and checks are completed accurately
People & Supervision
Supervise caf staff during shifts and allocate daily duties
Manage rotas and provide cover where required
Train and support staff on service standards, food safety and customer care
Lead by example, setting clear expectations and maintaining standards
Maintain composure and professionalism during busy service periods
Food Safety, Compliance & Standards
Ensure strict compliance with food hygiene, allergen legislation and health & safety requirements
Maintain food safety diaries, temperature checks, cleaning schedules and records
Ensure high standards of cleanliness across kitchen, service and seating areas
Act as first point of contact for Environmental Health or Council representatives if required
Customer Experience
Champion excellent customer service for a wide and diverse customer base
Handle customer queries or complaints professionally and promptly
Promote an inclusive, respectful and welcoming caf environment
Support healthier menu choices appropriate to a public-sector setting
Reporting & Communication
Provide regular updates to the Operations Manager on performance and issues
Communicate professionally with on-site Council contacts when required
Skills & Experience
Essential
Previous experience in a caf , food service or hospitality supervisory role
Strong understanding of food hygiene, allergens and health & safety
Level 2 Food Safety & Hygiene (or willingness to obtain immediately)
Strong customer service and people-management skills
Desirable
Experience in a public-sector, cultural or visitor-attraction environment
Level 3 Food Safety qualification
Personal Attributes
Hands-on, organised and reliable
Calm under pressure with strong self-control
High personal standards of hygiene, appearance and professionalism
Approachable leadership style with attention to detail
About Pertemps Network Catering