Customer Service Advisor

CUSTOMER SERVICE AGENT NEEDED!

Our client are an exciting start-up - an industry disrupter! They offer market leading products and incredible customer experiences.

This FULL TIME, potentially TEMP-TO-PERM role is for a Full-time Customer Service Assistant

Mon -Fri, 09:00-17:00, with ad hoc weekend shifts. As the business grows, working patterns and rota requirements may change, so a flexible approach is important.

Harrow, Hybrid (3 days in office, 2 at home)

Salary: 14-16 per hour

- Excellent benefits package including holiday pay, pension, discounted products, carbon offsetting,

This critical role requires you to:

Manage the central customer platform (live chat, social, email and phone - around (Apply online only) interactions daily!)

Provide first-line support in the company tone of voice (product advice, shipping queries, issue resolution)

Edit customer orders and liaising with production and shipping teams

Manage and track refund requests

Support monthly customer service reporting, setting targets and driving improvements

Manage the social community and promote and improve Trustpilot and Google ratings

Conduct weekly customer outreach to build relationships and gather insights

Support general office tasks (ordering, invoicing, etc.)

You will need to have the following skills - without exception:

Organised - confident managing multiple tasks and conversations at once

Detail-oriented - able to connect the dots across teams to meet customer needs

Methodical - comfortable following (and improving) structured processes

Time-conscious - responsive, efficient and accurate

Customer-first - genuinely cares about delivering a great experience every time

Creative - enjoys problem-solving and thinking on your feet

Proactive - takes ownership and manages your workload independently

We're flexible on experience. Ideally, you will need to have have worked in a customer-facing (preferably e-based) role before, but more importantly you'll be a quick learner, strong communicator and confident with IT systems.

Please apply ASAP!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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