An opportunity has arisen for a Parking Representations and Appeals Officer to join a client in London on contract basis. You will be responsible for investigating parking appeals and representations, enforcing PCN's (penalty charge notices) where applicable and managing statutory and non-statutory complaints. Other duties include handling telephone queries, carrying out site visits, providing specialist parking advice and assisting the parking enforcement contractor with any issues or problems. This is a full-time contract position so please only apply if you have Parking Appeals and Representations experience. The rate on offer is £24 - £26 per hour - negotiable for the right candidate. Flexible working arrangements are available alongside home working opportunities. Duties & Responsibilities: Investigating parking appeals and representations issue to the public Reviewing and enforcing PCN's where applicable Managing statutory and non-statutory complaints via telephone, email and post Liaising with external contractors and parties Previous experience in Parking Appeals is essential for this role. Carrington West are also looking for Engineers and Technicians with similar backgrounds across the South of UK - please get in touch to find out more. For a full description and further information on the role, please call Ilya Donets at Carrington West on (phone number removed) or email (url removed) FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Traffic & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 25+ years experience in this market. Please call Ilya at Carrington West on (phone number removed) for more information. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email us.
Apr 18, 2026
Contractor
An opportunity has arisen for a Parking Representations and Appeals Officer to join a client in London on contract basis. You will be responsible for investigating parking appeals and representations, enforcing PCN's (penalty charge notices) where applicable and managing statutory and non-statutory complaints. Other duties include handling telephone queries, carrying out site visits, providing specialist parking advice and assisting the parking enforcement contractor with any issues or problems. This is a full-time contract position so please only apply if you have Parking Appeals and Representations experience. The rate on offer is £24 - £26 per hour - negotiable for the right candidate. Flexible working arrangements are available alongside home working opportunities. Duties & Responsibilities: Investigating parking appeals and representations issue to the public Reviewing and enforcing PCN's where applicable Managing statutory and non-statutory complaints via telephone, email and post Liaising with external contractors and parties Previous experience in Parking Appeals is essential for this role. Carrington West are also looking for Engineers and Technicians with similar backgrounds across the South of UK - please get in touch to find out more. For a full description and further information on the role, please call Ilya Donets at Carrington West on (phone number removed) or email (url removed) FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Traffic & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 25+ years experience in this market. Please call Ilya at Carrington West on (phone number removed) for more information. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email us.
Housing Complaints Officer (Hybrid - West London) Rate: 28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 17, 2026
Contractor
Housing Complaints Officer (Hybrid - West London) Rate: 28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Complaints Support Officer We are seeking a proactive and customer-focused Complaints Support Officer to join a busy Corporate Complaints Team. This is a varied and rewarding role supporting the effective handling of complaints, enquiries and feedback, ensuring a high-quality and consistent service is delivered across the organisation. About the role You will support the day-to-day operation of the complaints function, managing a caseload of enquiries and complaints from receipt through to resolution. This includes assessing cases, liaising with stakeholders, monitoring progress, and ensuring responses are delivered within agreed timescales. You will work closely with internal teams, senior stakeholders, and external bodies, providing advice and guidance on complaints procedures while maintaining accurate records and producing performance reports. The role also involves supporting Freedom of Information and Subject Access requests, as well as contributing to service improvements and policy development. Key responsibilities Receive, assess and manage complaints, enquiries and correspondence Maintain and monitor cases using a case management system Liaise with stakeholders including members of the public, senior staff, MPs and external organisations Provide advice and guidance on complaints handling processes Produce reports and performance data to support service improvements Ensure all communication is clear, timely and customer-focused Handle sensitive and confidential information in line with data protection requirements About you You will have experience working in a fast-paced administrative or customer-focused environment, with the ability to manage sensitive or complex enquiries professionally. You will also bring: Strong communication and interpersonal skills Excellent organisational skills and attention to detail The ability to work independently and prioritise workloads Confidence using IT systems and managing data A calm and professional approach when dealing with challenging situations This is an excellent opportunity for someone looking to develop their experience in complaints handling, governance, or customer services within a supportive and professional environment.
Apr 17, 2026
Contractor
Complaints Support Officer We are seeking a proactive and customer-focused Complaints Support Officer to join a busy Corporate Complaints Team. This is a varied and rewarding role supporting the effective handling of complaints, enquiries and feedback, ensuring a high-quality and consistent service is delivered across the organisation. About the role You will support the day-to-day operation of the complaints function, managing a caseload of enquiries and complaints from receipt through to resolution. This includes assessing cases, liaising with stakeholders, monitoring progress, and ensuring responses are delivered within agreed timescales. You will work closely with internal teams, senior stakeholders, and external bodies, providing advice and guidance on complaints procedures while maintaining accurate records and producing performance reports. The role also involves supporting Freedom of Information and Subject Access requests, as well as contributing to service improvements and policy development. Key responsibilities Receive, assess and manage complaints, enquiries and correspondence Maintain and monitor cases using a case management system Liaise with stakeholders including members of the public, senior staff, MPs and external organisations Provide advice and guidance on complaints handling processes Produce reports and performance data to support service improvements Ensure all communication is clear, timely and customer-focused Handle sensitive and confidential information in line with data protection requirements About you You will have experience working in a fast-paced administrative or customer-focused environment, with the ability to manage sensitive or complex enquiries professionally. You will also bring: Strong communication and interpersonal skills Excellent organisational skills and attention to detail The ability to work independently and prioritise workloads Confidence using IT systems and managing data A calm and professional approach when dealing with challenging situations This is an excellent opportunity for someone looking to develop their experience in complaints handling, governance, or customer services within a supportive and professional environment.
Project Support Officer The closing date is 21 April 2026. We are seeking a Project Support Officer to provide a full range of administrative and project support duties to the Capital Team, assist with the project planning stages of capital & revenue schemes, liaise with other departments, and act as the first point of contact for enquiries. The role requires initiative, organisational skills, and discretion with confidential information. Main duties of the job Arrange meetings (Project Board, Technical Meetings, User Groups) and associated documentation such as design, technical, pre contract and project manager reports, agendas, and provide administrative support including taking and transcribing minutes and circulating papers. Deal with incoming and outgoing emails, taking appropriate action. Maintain the electronic diary of the Capital Team, re arranging and prioritising appointments as required. Type and distribute letters, surveys, reports, circulars, spreadsheets, policies, statements, and presentations. Take appropriate action in the absence of senior managers regarding complaints, press enquiries, etc., using initiative and discretion. Handle highly confidential and sensitive information with discretion. Assist the Capital Team in managing their day to day workload, operating flexibly, and providing all necessary support. Record all annual leave and sickness absence for the team onto the ESR system. Provide general clerical duties, including photocopying and faxing. Qualifications NVQ up to level 3 or equivalent experience BTEC National Diploma in Building or industry related experience ECDL or equivalent Knowledge and Experience Previous secretarial or clerical experience Experience of Microsoft Office Experience of computerised systems, e.g. AutoCAD, CAFM, Micad Experience of NHS structures and objectives Skills Organisational skills Excellent interpersonal skills Approachable and flexible Supportive to other team members Adaptable to change Good communication and listening skills Committed and self motivated Other Calm during periods of pressure Concentration when checking documents (e.g., tender/contract documents) Required to work over multiple hospital sites Office based Visit areas of the hospital sites that are uninhabited, inaccessible, and unused Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission to the Disclosure and Barring Service to check for any previous criminal convictions. Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Apr 17, 2026
Full time
Project Support Officer The closing date is 21 April 2026. We are seeking a Project Support Officer to provide a full range of administrative and project support duties to the Capital Team, assist with the project planning stages of capital & revenue schemes, liaise with other departments, and act as the first point of contact for enquiries. The role requires initiative, organisational skills, and discretion with confidential information. Main duties of the job Arrange meetings (Project Board, Technical Meetings, User Groups) and associated documentation such as design, technical, pre contract and project manager reports, agendas, and provide administrative support including taking and transcribing minutes and circulating papers. Deal with incoming and outgoing emails, taking appropriate action. Maintain the electronic diary of the Capital Team, re arranging and prioritising appointments as required. Type and distribute letters, surveys, reports, circulars, spreadsheets, policies, statements, and presentations. Take appropriate action in the absence of senior managers regarding complaints, press enquiries, etc., using initiative and discretion. Handle highly confidential and sensitive information with discretion. Assist the Capital Team in managing their day to day workload, operating flexibly, and providing all necessary support. Record all annual leave and sickness absence for the team onto the ESR system. Provide general clerical duties, including photocopying and faxing. Qualifications NVQ up to level 3 or equivalent experience BTEC National Diploma in Building or industry related experience ECDL or equivalent Knowledge and Experience Previous secretarial or clerical experience Experience of Microsoft Office Experience of computerised systems, e.g. AutoCAD, CAFM, Micad Experience of NHS structures and objectives Skills Organisational skills Excellent interpersonal skills Approachable and flexible Supportive to other team members Adaptable to change Good communication and listening skills Committed and self motivated Other Calm during periods of pressure Concentration when checking documents (e.g., tender/contract documents) Required to work over multiple hospital sites Office based Visit areas of the hospital sites that are uninhabited, inaccessible, and unused Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission to the Disclosure and Barring Service to check for any previous criminal convictions. Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Complaints Support Officer Northallerton Contract £14.13 per hour Our client is looking for an experienced is looking for Complaints Support Officer This is one of many roles we are recruiting for please visit our website colbernlimited co uk The Corporate Complaints Team is responsible for ensuring an effective, open and robust corporate complaints handling process, developing and implementing policies and procedures as appropriate. The Team oversees complaints as a whole across the Authority with a lead on Ombudsmen liaison. There is also close liaison with the other complaints teams and representatives across the Council, as well as senior management, elected members, MPs and other authorities and agencies. The Team is responsible for developing a positive, open and honest complaints culture across the Council and provides support, guidance and training to staff. Complaints and other representations are assessed to ascertain appropriate action and are recorded on the Council s case handling system, which the Team also oversees. Performance information is regularly reported to senior management teams including the Council s Management Board and Executive. The main task is to log and acknowledge complaints, allocate them to the service area and track response/conclusion. Strong attention to detail, good communication, customer service, good IT and systems skills and ability to learn quickly are the key requirements PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Apr 17, 2026
Contractor
Complaints Support Officer Northallerton Contract £14.13 per hour Our client is looking for an experienced is looking for Complaints Support Officer This is one of many roles we are recruiting for please visit our website colbernlimited co uk The Corporate Complaints Team is responsible for ensuring an effective, open and robust corporate complaints handling process, developing and implementing policies and procedures as appropriate. The Team oversees complaints as a whole across the Authority with a lead on Ombudsmen liaison. There is also close liaison with the other complaints teams and representatives across the Council, as well as senior management, elected members, MPs and other authorities and agencies. The Team is responsible for developing a positive, open and honest complaints culture across the Council and provides support, guidance and training to staff. Complaints and other representations are assessed to ascertain appropriate action and are recorded on the Council s case handling system, which the Team also oversees. Performance information is regularly reported to senior management teams including the Council s Management Board and Executive. The main task is to log and acknowledge complaints, allocate them to the service area and track response/conclusion. Strong attention to detail, good communication, customer service, good IT and systems skills and ability to learn quickly are the key requirements PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.
Apr 17, 2026
Contractor
Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.
We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 17, 2026
Contractor
We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Description Our local government clients in Greenwich, Greater London, seek a Complaints & Information Governance Officer to be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. Responsibilities To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. To work as part of a team delivering high-quality services across the remit of the service, having lead responsibility for one or two of the following areas, i.e. (i) Complaints, (ii) Freedom of Information, (iii) Data Protection, (iv) Members' Enquiries. To develop and maintain good relations with service areas and partner agencies To maintain a good working knowledge of the legislation, policies and protocols relevant to the service's work, e.g., Information governance and complaints procedures relevant to Children's Services. To provide an excellent and professional standard of service to all stakeholders, including the provision of advice and guidance. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree and equivalent experience dealing with complaints relating to Children's Services Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Experience of working in at least one of the following specialist areas, FOIA, DPA, Complaints or Member Enquiries Knowledge of complaints processes, including mechanisms for resolving complaints informally and the use of Alternative Dispute Resolution mechanisms. Excellent working knowledge of the Complaints procedures applicable to Children's Services, Schools, Freedom of Information Act, Data Protection Act, and information sharing legislation. Experience of successfully dealing with colleagues and the public, including communicating difficult issues effectively both orally and in writing. Knowledge of records management and retrieval systems and record-keeping protocols. Experience of working with computer-based systems, in particular Microsoft Excel, e-mail and scanning facilities. Demonstrable Understanding of the application of confidentiality principles to the area of work. Experience in project management and/or research work and relevant techniques. Experience in facilitating complaint resolution meetings. Experience in writing reports Experience in undertaking complex investigations. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Apr 17, 2026
Contractor
Description Our local government clients in Greenwich, Greater London, seek a Complaints & Information Governance Officer to be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. Responsibilities To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. To work as part of a team delivering high-quality services across the remit of the service, having lead responsibility for one or two of the following areas, i.e. (i) Complaints, (ii) Freedom of Information, (iii) Data Protection, (iv) Members' Enquiries. To develop and maintain good relations with service areas and partner agencies To maintain a good working knowledge of the legislation, policies and protocols relevant to the service's work, e.g., Information governance and complaints procedures relevant to Children's Services. To provide an excellent and professional standard of service to all stakeholders, including the provision of advice and guidance. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree and equivalent experience dealing with complaints relating to Children's Services Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Experience of working in at least one of the following specialist areas, FOIA, DPA, Complaints or Member Enquiries Knowledge of complaints processes, including mechanisms for resolving complaints informally and the use of Alternative Dispute Resolution mechanisms. Excellent working knowledge of the Complaints procedures applicable to Children's Services, Schools, Freedom of Information Act, Data Protection Act, and information sharing legislation. Experience of successfully dealing with colleagues and the public, including communicating difficult issues effectively both orally and in writing. Knowledge of records management and retrieval systems and record-keeping protocols. Experience of working with computer-based systems, in particular Microsoft Excel, e-mail and scanning facilities. Demonstrable Understanding of the application of confidentiality principles to the area of work. Experience in project management and/or research work and relevant techniques. Experience in facilitating complaint resolution meetings. Experience in writing reports Experience in undertaking complex investigations. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 17, 2026
Full time
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Customer Support Administrator Are you ready to take your customer service skills to the next level? Lloyds Banking Group are seeking a dynamic and enthusiastic Customer Support Administrator to join our team on a temporary basis in the vibrant Central Waterfront, Dundee. This role is perfect for someone who thrives in a fast-paced environment and loves to make a difference in customers' lives! Contract Details: Contract Type: Temporary Start Date: April 2026 Contract Length: 3 months Working Pattern: Full Time (Mon-Fri, 9 am - 5 pm) Work Arrangement: 3 days per week from home Location: Our office is conveniently located just a 5-minute walk from Dundee train station, making it easily accessible for all. What You'll Do: As a Customer Support Administrator, you will play a crucial role in ensuring our customers receive the highest level of service. Your responsibilities will include: Acting as a liaison between complaints officers and customers Providing regular updates to customers via phone or email Managing customer correspondence and maintaining an organized inbox Logging all correspondence on the case record Processing payments to customers accurately Collaborating with internal teams to resolve issues Logging new complaints and ensuring they are addressed promptly Balancing phone-based work with administrative tasks What We're Looking For: To succeed in this role, you should possess the following skills and experience: A solid background in administration Excellent phone-based customer service skills Ability to handle challenging calls with grace and professionalism Strong verbal and written communication skills A good level of IT proficiency Adaptability and a positive attitude Benefits You'll Love: Weekly Pay with online payslips for your convenience. Annual Leave: Enjoy an annual leave allowance of 31 days per year. Employee Assistance Programme: Access to support when you need it. Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more. Smart Spending App for easy management of your finances. Workplace Pension Scheme to secure your future. Why Join Us? Full Training Provided: We believe in your potential and will equip you with the skills you need to excel in this role. Supportive Environment: Join a team that values collaboration and open communication. Flexible Work Options: Enjoy the balance of working from home and in the office. If you're looking for a rewarding opportunity to make a positive impact and grow your career in customer service, we want to hear from you! Apply Now! Send your CV and you will hear from us within 2 working days. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Apr 17, 2026
Seasonal
Customer Support Administrator Are you ready to take your customer service skills to the next level? Lloyds Banking Group are seeking a dynamic and enthusiastic Customer Support Administrator to join our team on a temporary basis in the vibrant Central Waterfront, Dundee. This role is perfect for someone who thrives in a fast-paced environment and loves to make a difference in customers' lives! Contract Details: Contract Type: Temporary Start Date: April 2026 Contract Length: 3 months Working Pattern: Full Time (Mon-Fri, 9 am - 5 pm) Work Arrangement: 3 days per week from home Location: Our office is conveniently located just a 5-minute walk from Dundee train station, making it easily accessible for all. What You'll Do: As a Customer Support Administrator, you will play a crucial role in ensuring our customers receive the highest level of service. Your responsibilities will include: Acting as a liaison between complaints officers and customers Providing regular updates to customers via phone or email Managing customer correspondence and maintaining an organized inbox Logging all correspondence on the case record Processing payments to customers accurately Collaborating with internal teams to resolve issues Logging new complaints and ensuring they are addressed promptly Balancing phone-based work with administrative tasks What We're Looking For: To succeed in this role, you should possess the following skills and experience: A solid background in administration Excellent phone-based customer service skills Ability to handle challenging calls with grace and professionalism Strong verbal and written communication skills A good level of IT proficiency Adaptability and a positive attitude Benefits You'll Love: Weekly Pay with online payslips for your convenience. Annual Leave: Enjoy an annual leave allowance of 31 days per year. Employee Assistance Programme: Access to support when you need it. Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more. Smart Spending App for easy management of your finances. Workplace Pension Scheme to secure your future. Why Join Us? Full Training Provided: We believe in your potential and will equip you with the skills you need to excel in this role. Supportive Environment: Join a team that values collaboration and open communication. Flexible Work Options: Enjoy the balance of working from home and in the office. If you're looking for a rewarding opportunity to make a positive impact and grow your career in customer service, we want to hear from you! Apply Now! Send your CV and you will hear from us within 2 working days. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports Ensure all complaints are managed in line with policy, escalating where necessary Act as the first point of contact for customer information, coordinating responses across teams Liaise with tenants regarding works programmes and investment plans Attend customer meetings, inductions, open days, and engagement events Gather and analyse tenant satisfaction data, identifying trends and areas for improvement Support the Project Manager with reports and action plans to enhance service performance Record and promote positive customer feedback to support service improvement Requirements: Strong communication and interpersonal skills Experience handling complaints, customer enquiries, or tenant liaison Full UK Drivers Licence Please reply with an up to date CV ASAP if this role would be of interest to you!
Apr 17, 2026
Contractor
Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports Ensure all complaints are managed in line with policy, escalating where necessary Act as the first point of contact for customer information, coordinating responses across teams Liaise with tenants regarding works programmes and investment plans Attend customer meetings, inductions, open days, and engagement events Gather and analyse tenant satisfaction data, identifying trends and areas for improvement Support the Project Manager with reports and action plans to enhance service performance Record and promote positive customer feedback to support service improvement Requirements: Strong communication and interpersonal skills Experience handling complaints, customer enquiries, or tenant liaison Full UK Drivers Licence Please reply with an up to date CV ASAP if this role would be of interest to you!
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI-enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de-escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
Apr 16, 2026
Full time
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI-enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de-escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
Private Sector Housing Officer (Enforcement) - Sussex Local Authority 45 per hour 3-Month Initial Contract Hybrid Working We are currently working in partnership with a Local Authority in Sussex to appoint an experienced Private Sector Housing Officer on an initial 3-month contract. This is a key role within a busy team, focused on driving up standards across the Private Rented Sector, with a strong emphasis on enforcement activity and the implementation of the Renters Rights Act . The Role You will take ownership of a varied and complex caseload, focusing on proactive enforcement and ensuring compliance with current and emerging legislation. Key responsibilities include: Carrying out HHSRS inspections and property assessments Investigating housing complaints, hazards, and disrepair cases Leading on enforcement action , including improvement notices and prohibition orders Supporting the implementation of the Renters Rights Act , ensuring policies and procedures are effectively applied Processing and enforcing HMO licensing applications Issuing Civil Penalties and preparing cases for prosecution where required Liaising with landlords, tenants, and internal departments Preparing detailed case files for tribunal or court proceedings About you: To be successful in this role, you will have: Proven experience within Private Sector Housing in a Local Authority setting Strong working knowledge of the Housing Act 2004 and HHSRS Demonstrable experience in enforcement and legal processes Familiarity with (or exposure to) the Renters Rights Act / upcoming reforms Experience managing HMO licensing and compliance The ability to manage your own caseload independently Excellent communication, organisation, and stakeholder engagement skills Contract Details Rate: 45 per hour Contract Length: Initial 3 months (potential for extension) Working Pattern: Hybrid (typically 2-3 days onsite) Start Date: ASAP This is a great opportunity to join a proactive Local Authority at a pivotal time of legislative change, where you'll play a key role in strengthening enforcement activity and shaping how new regulations are delivered on the ground. For more information, give me a call on (phone number removed) or email (url removed)
Apr 16, 2026
Contractor
Private Sector Housing Officer (Enforcement) - Sussex Local Authority 45 per hour 3-Month Initial Contract Hybrid Working We are currently working in partnership with a Local Authority in Sussex to appoint an experienced Private Sector Housing Officer on an initial 3-month contract. This is a key role within a busy team, focused on driving up standards across the Private Rented Sector, with a strong emphasis on enforcement activity and the implementation of the Renters Rights Act . The Role You will take ownership of a varied and complex caseload, focusing on proactive enforcement and ensuring compliance with current and emerging legislation. Key responsibilities include: Carrying out HHSRS inspections and property assessments Investigating housing complaints, hazards, and disrepair cases Leading on enforcement action , including improvement notices and prohibition orders Supporting the implementation of the Renters Rights Act , ensuring policies and procedures are effectively applied Processing and enforcing HMO licensing applications Issuing Civil Penalties and preparing cases for prosecution where required Liaising with landlords, tenants, and internal departments Preparing detailed case files for tribunal or court proceedings About you: To be successful in this role, you will have: Proven experience within Private Sector Housing in a Local Authority setting Strong working knowledge of the Housing Act 2004 and HHSRS Demonstrable experience in enforcement and legal processes Familiarity with (or exposure to) the Renters Rights Act / upcoming reforms Experience managing HMO licensing and compliance The ability to manage your own caseload independently Excellent communication, organisation, and stakeholder engagement skills Contract Details Rate: 45 per hour Contract Length: Initial 3 months (potential for extension) Working Pattern: Hybrid (typically 2-3 days onsite) Start Date: ASAP This is a great opportunity to join a proactive Local Authority at a pivotal time of legislative change, where you'll play a key role in strengthening enforcement activity and shaping how new regulations are delivered on the ground. For more information, give me a call on (phone number removed) or email (url removed)
New Appointments Group
Gloucester, Gloucestershire
Housing Officer - covering the Gloucestershire area 28,000 - 32,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking a dedicated and proactive Housing Officer to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is for someone who is ideally based to be able to cover the area of Gloucestershire and offers a fully remote working model that requires you to be out in the field on a daily basis within the Gloucestershire area. You will have the autonomy to plan your own schedule of calls and visits and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. About the Role As a Housing Officer, you will be responsible for managing a portfolio of up to 250 service users living within their large sites. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards. This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) The successful applicant will be subject to enhanced DBS checks This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Apr 16, 2026
Full time
Housing Officer - covering the Gloucestershire area 28,000 - 32,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking a dedicated and proactive Housing Officer to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is for someone who is ideally based to be able to cover the area of Gloucestershire and offers a fully remote working model that requires you to be out in the field on a daily basis within the Gloucestershire area. You will have the autonomy to plan your own schedule of calls and visits and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. About the Role As a Housing Officer, you will be responsible for managing a portfolio of up to 250 service users living within their large sites. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards. This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) The successful applicant will be subject to enhanced DBS checks This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Go Traffic Management Limited
Alfreton, Derbyshire
Customer Care Co-Ordinator Department: National Grid Employment Type: Permanent Location: Alfreton Compensation: £28,000 - £28,600 / year Description As a Customer Care Co-ordinator on our National Grid Electricity Distribution Contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer. Key Responsibilities You will lead any customer queries or complaints associated with delivery You will log and chase for updates relating to any customer concerns ensuring they are dealt with within a timely manner You will work with Supervisors and Colleagues to investigate the root causes of failings and work alongside our Customer Liaison Officer to help navigate better practices to avoid future issues of a similar nature. You will report daily to Framework managers the current amount of outstanding enquiries or complaints to inform them of the teams performance. You will lead the close out call activities to the customer to make sure they are 100% happy with the outcome of their query Experience and Qualifications Previous experience in a similar, customer focused role Willingness to learn Enthusiastic and self-motivated Ability to lead and motivate others Effective verbal and written communication skills with the ability to engage with Customers Willingness to challenge processes and implement change where necessary Ability to coach those working within your team and wider network Ability to analyse data and understand how to make improvements which will have a positive impact on performance Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Apr 16, 2026
Full time
Customer Care Co-Ordinator Department: National Grid Employment Type: Permanent Location: Alfreton Compensation: £28,000 - £28,600 / year Description As a Customer Care Co-ordinator on our National Grid Electricity Distribution Contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer. Key Responsibilities You will lead any customer queries or complaints associated with delivery You will log and chase for updates relating to any customer concerns ensuring they are dealt with within a timely manner You will work with Supervisors and Colleagues to investigate the root causes of failings and work alongside our Customer Liaison Officer to help navigate better practices to avoid future issues of a similar nature. You will report daily to Framework managers the current amount of outstanding enquiries or complaints to inform them of the teams performance. You will lead the close out call activities to the customer to make sure they are 100% happy with the outcome of their query Experience and Qualifications Previous experience in a similar, customer focused role Willingness to learn Enthusiastic and self-motivated Ability to lead and motivate others Effective verbal and written communication skills with the ability to engage with Customers Willingness to challenge processes and implement change where necessary Ability to coach those working within your team and wider network Ability to analyse data and understand how to make improvements which will have a positive impact on performance Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Senior Planning Officer - £45 per hour (negotiable DOE) 6 month contract Hybrid working (Office presence once a week - Wednesday) We're seeking an experienced Planning Officer to join a local authority's Development Management team on an interim basis. You'll be responsible for: Processing and determining planning applications for the authority's own developments (including minerals and waste) Providing clear, timely pre-application advice to applicants and stakeholders Investigating complaints and managing breaches of planning control Preparing detailed committee reports and presenting recommendations Handling appeals, conditions, and associated legal agreements Supporting input into major projects (including NSIPs) where required by management. What's required: Degree in Town Planning, Geography, or related discipline Experience in processing a range of planning applications - including Majors (essential) Strong knowledge of planning law, procedures, and enforcement practices Excellent report writing, analytical, and communication skills Ability to manage a busy caseload and meet statutory deadlines Full UK driving licence and access to a vehicle Rate: £45 per hour (negotiable DOE) Please call Ryan at Carrington West on (phone number removed) or more information or to be considered.
Apr 16, 2026
Contractor
Senior Planning Officer - £45 per hour (negotiable DOE) 6 month contract Hybrid working (Office presence once a week - Wednesday) We're seeking an experienced Planning Officer to join a local authority's Development Management team on an interim basis. You'll be responsible for: Processing and determining planning applications for the authority's own developments (including minerals and waste) Providing clear, timely pre-application advice to applicants and stakeholders Investigating complaints and managing breaches of planning control Preparing detailed committee reports and presenting recommendations Handling appeals, conditions, and associated legal agreements Supporting input into major projects (including NSIPs) where required by management. What's required: Degree in Town Planning, Geography, or related discipline Experience in processing a range of planning applications - including Majors (essential) Strong knowledge of planning law, procedures, and enforcement practices Excellent report writing, analytical, and communication skills Ability to manage a busy caseload and meet statutory deadlines Full UK driving licence and access to a vehicle Rate: £45 per hour (negotiable DOE) Please call Ryan at Carrington West on (phone number removed) or more information or to be considered.
Complaints Officer - Exciting Opportunity (Apply Now!) We have new permanent opportunities available in our Complaints Team. The Role In the Complaints Team, you'll play a key role in delivering fair and high-quality outcomes for our customers. You'll take ownership of complaints from start to finish, including complex and escalated cases, ensuring every case is handled with care, accuracy, and in line with regulatory requirements. You'll also be responsible for managing interactions with external bodies such as the Financial Ombudsman Service, handling Data Subject Access Requests (DSAR's), and responding to customer feedback. This role requires a strong balance of investigation, regulatory awareness, and customer focus, resolving issues while ensuring compliance and maintaining trust and confidence in our brand. Why move into Complaints? Complaints is one of the most impactful areas of the business. It's where we can turn things around for our customers and truly show what we stand for. Build highly valued skills - Develop investigation, decision-making, and problem-solving skills Make a real impact - Help customers at critical moments and deliver fair outcomes Grow your confidence - Strengthen communication, influencing, and resilience Broaden your knowledge - Gain exposure across teams, products, and processes Open up career opportunities - A strong pathway into compliance, operations, and leadership roles What You'll Be Doing Take Ownership of Complaints Manage customer complaints across phone, written, and online channels - investigating thoroughly and driving them through to resolution. Deliver Fair Outcomes Review each case carefully, making balanced decisions that are fair to both the customer and the business. Handle Escalations & Regulatory Requests Manage escalated cases, including those referred to the Financial Ombudsman Service, and take ownership of DSAR's, ensuring all responses are accurate, thorough, and delivered within regulatory timeframes. Work Across Teams Collaborate with internal departments and external bodies (including the Financial Ombudsman Service) to gather information and resolve cases effectively. Communicate with Confidence Speak with customers to understand concerns, explain outcomes clearly, and ensure they feel heard throughout the process. Manage Customer Feedback Review, respond to, and learn from customer feedback to identify trends and support continuous improvement in service delivery. Maintain Accuracy Keep detailed and accurate records, manage multiple cases, and produce high-quality final response letters. Key Attributes for Success Empathetic & Customer-Focused - You support customers with care and professionalism, ensuring all complaints and feedback are handled sensitively and fairly. Strong Decision-Maker - You can assess information and make fair, confident decisions. Excellent Communicator - Clear, calm, and confident when dealing with customers, internal stakeholders, and external bodies such as the Financial Ombudsman Service. Detail-Oriented - High levels of accuracy across multiple cases ensuring all work meets regulatory and data protection requirements. Resilient & Adaptable - Effectively manages a demanding and varied workload, including complex complaints, escalations, and sensitive requests. Continuous Improvement Mindset - Able to identify themes in complaints and customer feedback, using insights to support improvements in processes and customer experience.
Apr 16, 2026
Full time
Complaints Officer - Exciting Opportunity (Apply Now!) We have new permanent opportunities available in our Complaints Team. The Role In the Complaints Team, you'll play a key role in delivering fair and high-quality outcomes for our customers. You'll take ownership of complaints from start to finish, including complex and escalated cases, ensuring every case is handled with care, accuracy, and in line with regulatory requirements. You'll also be responsible for managing interactions with external bodies such as the Financial Ombudsman Service, handling Data Subject Access Requests (DSAR's), and responding to customer feedback. This role requires a strong balance of investigation, regulatory awareness, and customer focus, resolving issues while ensuring compliance and maintaining trust and confidence in our brand. Why move into Complaints? Complaints is one of the most impactful areas of the business. It's where we can turn things around for our customers and truly show what we stand for. Build highly valued skills - Develop investigation, decision-making, and problem-solving skills Make a real impact - Help customers at critical moments and deliver fair outcomes Grow your confidence - Strengthen communication, influencing, and resilience Broaden your knowledge - Gain exposure across teams, products, and processes Open up career opportunities - A strong pathway into compliance, operations, and leadership roles What You'll Be Doing Take Ownership of Complaints Manage customer complaints across phone, written, and online channels - investigating thoroughly and driving them through to resolution. Deliver Fair Outcomes Review each case carefully, making balanced decisions that are fair to both the customer and the business. Handle Escalations & Regulatory Requests Manage escalated cases, including those referred to the Financial Ombudsman Service, and take ownership of DSAR's, ensuring all responses are accurate, thorough, and delivered within regulatory timeframes. Work Across Teams Collaborate with internal departments and external bodies (including the Financial Ombudsman Service) to gather information and resolve cases effectively. Communicate with Confidence Speak with customers to understand concerns, explain outcomes clearly, and ensure they feel heard throughout the process. Manage Customer Feedback Review, respond to, and learn from customer feedback to identify trends and support continuous improvement in service delivery. Maintain Accuracy Keep detailed and accurate records, manage multiple cases, and produce high-quality final response letters. Key Attributes for Success Empathetic & Customer-Focused - You support customers with care and professionalism, ensuring all complaints and feedback are handled sensitively and fairly. Strong Decision-Maker - You can assess information and make fair, confident decisions. Excellent Communicator - Clear, calm, and confident when dealing with customers, internal stakeholders, and external bodies such as the Financial Ombudsman Service. Detail-Oriented - High levels of accuracy across multiple cases ensuring all work meets regulatory and data protection requirements. Resilient & Adaptable - Effectively manages a demanding and varied workload, including complex complaints, escalations, and sensitive requests. Continuous Improvement Mindset - Able to identify themes in complaints and customer feedback, using insights to support improvements in processes and customer experience.
Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Apr 16, 2026
Contractor
Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Location: Civic Campus, Euclid Street, Swindon, SN1 2JG Employment Type: Temporary 37 hours per week Nova Hire Recruitment is recruiting on behalf of Swindon Borough Council . Provide high-quality administrative and legal support to the Chief Legal and Monitoring Officer and Legal Services team. Ensure work is prioritised and delivered efficiently while maintaining strict confidentiality. Key Responsibilities Super user of IKEN Case Management System (case creation, document management, reporting, bundling) Manage legal records, agreements, and electronic filing systems Monitor legal inboxes and allocate queries appropriately Support Right to Buy processes, including title checks and documentation Prepare court documentation for Single Justice Procedure cases Record Land Registry searches and manage related cost tracking Support onboarding, IT requests, equipment orders, and timesheets Produce KPI and performance reports for Legal Services Assist with FOI (Freedom of information act), SAR (Subject Access Requests), complaints, and member enquiries Carry out general administrative duties (post, calls, scanning, invoicing) Additional Duties Improve processes and support service efficiency Help maintain the Legal Office Manual on SharePoint Provide support across teams, including childcare legal admin when needed Working Relationships Daily contact with Legal team and council officers Regular liaison with Line Manager
Apr 16, 2026
Seasonal
Location: Civic Campus, Euclid Street, Swindon, SN1 2JG Employment Type: Temporary 37 hours per week Nova Hire Recruitment is recruiting on behalf of Swindon Borough Council . Provide high-quality administrative and legal support to the Chief Legal and Monitoring Officer and Legal Services team. Ensure work is prioritised and delivered efficiently while maintaining strict confidentiality. Key Responsibilities Super user of IKEN Case Management System (case creation, document management, reporting, bundling) Manage legal records, agreements, and electronic filing systems Monitor legal inboxes and allocate queries appropriately Support Right to Buy processes, including title checks and documentation Prepare court documentation for Single Justice Procedure cases Record Land Registry searches and manage related cost tracking Support onboarding, IT requests, equipment orders, and timesheets Produce KPI and performance reports for Legal Services Assist with FOI (Freedom of information act), SAR (Subject Access Requests), complaints, and member enquiries Carry out general administrative duties (post, calls, scanning, invoicing) Additional Duties Improve processes and support service efficiency Help maintain the Legal Office Manual on SharePoint Provide support across teams, including childcare legal admin when needed Working Relationships Daily contact with Legal team and council officers Regular liaison with Line Manager
Resident Liaison Officer (RLO) Location: Cardiff Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Apr 16, 2026
Contractor
Resident Liaison Officer (RLO) Location: Cardiff Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
