Digital Trading Executive Online Retail London 30k - 35k Basic We are partnering with a high growth, multi channel retailer that continues to scale at pace across both store and ecommerce. With significant investment in digital and a strong commercial roadmap, this is an exciting opportunity to join a business where online performance is a key driver of growth. As part of this, the business is looking to appoint a commercially focused Digital Trading Executive to support the delivery of online trading and merchandising strategy across multiple product categories. The Digital Trading Executive will play a key role in driving onsite performance, working across trading, merchandising and optimisation to improve conversion, sales and customer experience. This is a fast moving role suited to someone who enjoys working at pace, using data to make decisions and continuously improving performance. Key Responsibilities Support the day to day trading and merchandising of the website across key product categories Optimise onsite journey, ensuring strong product visibility, navigation and conversion Manage category structure, product sequencing and onsite taxonomy to improve customer experience across all devices Monitor and analyse performance across key ecommerce metrics including sales, conversion rate, average order value and margin Use data and insight to identify opportunities, troubleshoot issues and implement improvements Execute promotional activity onsite, ensuring accuracy and alignment with wider campaigns Work cross functionally with teams across marketing, buying, digital, UX and operations Support homepage and landing page updates, working closely with design and development teams Carry out competitor analysis to benchmark pricing, promotions and onsite experience Align merchandising plans with seasonal trends, stock availability and commercial priorities Support SEO activity and onsite optimisation to improve traffic and visibility About You Background in ecommerce, trading or merchandising within a fast paced environment such as FMCG, retail or consumer Strong commercial awareness with an understanding of how onsite activity drives revenue Confident working with data, reporting tools and performance metrics Highly organised with the ability to manage multiple priorities and deadlines Comfortable working cross functionally and building strong relationships Proactive, detail focused and solutions oriented Strong communication skills with the ability to influence and collaborate Experience with ecommerce platforms, analytics tools and merchandising systems is beneficial Why Apply Join a business with strong growth momentum and continued investment in ecommerce Opportunity to develop within a commercially focused digital function Work in a collaborative environment where pace and performance are key Gain exposure across multiple categories and trading strategies Apply today to find out more! BH35782
Apr 23, 2026
Full time
Digital Trading Executive Online Retail London 30k - 35k Basic We are partnering with a high growth, multi channel retailer that continues to scale at pace across both store and ecommerce. With significant investment in digital and a strong commercial roadmap, this is an exciting opportunity to join a business where online performance is a key driver of growth. As part of this, the business is looking to appoint a commercially focused Digital Trading Executive to support the delivery of online trading and merchandising strategy across multiple product categories. The Digital Trading Executive will play a key role in driving onsite performance, working across trading, merchandising and optimisation to improve conversion, sales and customer experience. This is a fast moving role suited to someone who enjoys working at pace, using data to make decisions and continuously improving performance. Key Responsibilities Support the day to day trading and merchandising of the website across key product categories Optimise onsite journey, ensuring strong product visibility, navigation and conversion Manage category structure, product sequencing and onsite taxonomy to improve customer experience across all devices Monitor and analyse performance across key ecommerce metrics including sales, conversion rate, average order value and margin Use data and insight to identify opportunities, troubleshoot issues and implement improvements Execute promotional activity onsite, ensuring accuracy and alignment with wider campaigns Work cross functionally with teams across marketing, buying, digital, UX and operations Support homepage and landing page updates, working closely with design and development teams Carry out competitor analysis to benchmark pricing, promotions and onsite experience Align merchandising plans with seasonal trends, stock availability and commercial priorities Support SEO activity and onsite optimisation to improve traffic and visibility About You Background in ecommerce, trading or merchandising within a fast paced environment such as FMCG, retail or consumer Strong commercial awareness with an understanding of how onsite activity drives revenue Confident working with data, reporting tools and performance metrics Highly organised with the ability to manage multiple priorities and deadlines Comfortable working cross functionally and building strong relationships Proactive, detail focused and solutions oriented Strong communication skills with the ability to influence and collaborate Experience with ecommerce platforms, analytics tools and merchandising systems is beneficial Why Apply Join a business with strong growth momentum and continued investment in ecommerce Opportunity to develop within a commercially focused digital function Work in a collaborative environment where pace and performance are key Gain exposure across multiple categories and trading strategies Apply today to find out more! BH35782
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
My client, a leading UK wide retail organisation, are looking to hire a Commercial Finance Manager to join their close knit head office in Lancashire. This role offers the opportunity to work closely with executive and finance leadership, driving financial planning processes and supporting mergers and acquisitions through robust financial modelling. You will be at the heart of business change, providing insightful analysis and reporting that empowers informed decision-making across the organisation. Prior experience in a listed company environment would be beneficial. If you're looking for a true commercially-focused position, with one of the UK's most exciting brands, this is the perfect role! What you'll do: Provide detailed analysis of multiple large datasets to identify trends and anomalies, supporting internal stakeholders with actionable insights into financial and operational performance. Build robust driver-based financial models including scenario planning and sensitivity analysis for potential investment cases, considering impacts on the wider group. Track external analyst consensus against internal forecasts by preparing internal models that facilitate outlook discussions with external analysts. Produce innovative deliverables such as RNS announcements, external presentations, consensus data, market trends reports, and contribute to the annual report and accounts. Support the development of annual budgets, three-year plans, monthly informal forecasts, and formal full year reforecasts for the group. Drive improvements in forecasting and budgeting accuracy while maintaining cost efficiencies throughout the business. Provide regular KPI reporting, manage relevant datasets, and respond to ad hoc requests from senior stakeholders to identify operational efficiencies or revenue growth opportunities. Partner with key stakeholders across departments to strengthen relationships within the Finance team and foster collaborative working practices. Mentor other team members by offering technical support and guidance to help develop their skills within the department. Adapt to evolving business objectives by taking on new tasks as required by the group's changing needs. What you bring: Qualified accountant (CIMA/ACCA/ACA or equivalent) with post-qualification experience gained within industry environments. Experience working in or alongside listed or private equity-backed businesses is highly desirable for this position. Demonstrable expertise in financial modelling including budgeting processes and forecasting techniques across complex organisations. Proven ability to analyse multiple large datasets critically using advanced commercial acumen to interpret key trends and anomalies. Strong relationship-building skills demonstrated through effective teamwork with cross-functional partners within finance and beyond. Excellent written and verbal communication abilities allowing you to convert complex technical information into clear outputs for diverse audiences. Advanced IT proficiency including Microsoft suite applications as well as relevant finance systems used for reporting and analysis. Self-motivated approach combined with eagerness to develop professionally within an entrepreneurial environment that values quick learning. Highly organised mindset enabling you to manage competing priorities independently while maintaining attention to detail. Open to working primarily on-site in Leyland (free parking). To apply for this unique opportunity, please get in touch today! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 23, 2026
Full time
My client, a leading UK wide retail organisation, are looking to hire a Commercial Finance Manager to join their close knit head office in Lancashire. This role offers the opportunity to work closely with executive and finance leadership, driving financial planning processes and supporting mergers and acquisitions through robust financial modelling. You will be at the heart of business change, providing insightful analysis and reporting that empowers informed decision-making across the organisation. Prior experience in a listed company environment would be beneficial. If you're looking for a true commercially-focused position, with one of the UK's most exciting brands, this is the perfect role! What you'll do: Provide detailed analysis of multiple large datasets to identify trends and anomalies, supporting internal stakeholders with actionable insights into financial and operational performance. Build robust driver-based financial models including scenario planning and sensitivity analysis for potential investment cases, considering impacts on the wider group. Track external analyst consensus against internal forecasts by preparing internal models that facilitate outlook discussions with external analysts. Produce innovative deliverables such as RNS announcements, external presentations, consensus data, market trends reports, and contribute to the annual report and accounts. Support the development of annual budgets, three-year plans, monthly informal forecasts, and formal full year reforecasts for the group. Drive improvements in forecasting and budgeting accuracy while maintaining cost efficiencies throughout the business. Provide regular KPI reporting, manage relevant datasets, and respond to ad hoc requests from senior stakeholders to identify operational efficiencies or revenue growth opportunities. Partner with key stakeholders across departments to strengthen relationships within the Finance team and foster collaborative working practices. Mentor other team members by offering technical support and guidance to help develop their skills within the department. Adapt to evolving business objectives by taking on new tasks as required by the group's changing needs. What you bring: Qualified accountant (CIMA/ACCA/ACA or equivalent) with post-qualification experience gained within industry environments. Experience working in or alongside listed or private equity-backed businesses is highly desirable for this position. Demonstrable expertise in financial modelling including budgeting processes and forecasting techniques across complex organisations. Proven ability to analyse multiple large datasets critically using advanced commercial acumen to interpret key trends and anomalies. Strong relationship-building skills demonstrated through effective teamwork with cross-functional partners within finance and beyond. Excellent written and verbal communication abilities allowing you to convert complex technical information into clear outputs for diverse audiences. Advanced IT proficiency including Microsoft suite applications as well as relevant finance systems used for reporting and analysis. Self-motivated approach combined with eagerness to develop professionally within an entrepreneurial environment that values quick learning. Highly organised mindset enabling you to manage competing priorities independently while maintaining attention to detail. Open to working primarily on-site in Leyland (free parking). To apply for this unique opportunity, please get in touch today! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Operations Executive - Required for this exciting, experience-focussed travel company. They are looking for 2 Operations Executives to join their busy Operations team. Salary 26/27.5k plus bonus and great benefits. Travel industry experience would be ideal, but they are very open to people looking to step into travel, as long as they have office-work experience and are super efficient, organised and able to juggle multiple tasks at once. Operations Executive Responsibilities Coordinate and confirm all land arrangements for multiple tailor-made journeys, working with over 100 ground suppliers, tour guides, and internal teams to ensure smooth delivery of itineraries Arrange required services within agreed budgets, manage itinerary updates, and price any changes accurately Oversee each trip to ensure a high-quality client experience, prepare detailed documentation, and capture feedback to support ongoing improvements while meeting annual performance targets Maintain responsibility for financial accuracy, including managing costs, margins, and timely system updates Monitor payments, produce client and commission statements, and assist with resolving invoice queries when needed Uphold high service standards by anticipating potential issues, addressing them proactively, and supporting effective resolution of any concerns Complete general administrative tasks, assist with projects as required, participate in occasional work-related travel, and take part in an on-call rota after training Operations Executive Experience and Skills required -Travel industry experience would be a bonus, but they are very open to individuals looking to move into the travel industry -You must be organised, approachable, strong written and spoken communication skills, strong multi-tasker, outlook teams and excel knowledge, a real passion for travel, strong attention to detail Additional information -Salary between 26/27.5k, plus up to 3k bonus, extra money for handling the emergency phone (3 weeks per year) plus great benefits including 25 days holidays, pension and many more -Office based Monday to Friday 9am and 5.30pm, option to work from home 1 day per week - Excellent training programme, first 3 months If you are interested in this exciting opportunity please apply online or send your cv to (url removed) quoting MS60567
Apr 23, 2026
Full time
Operations Executive - Required for this exciting, experience-focussed travel company. They are looking for 2 Operations Executives to join their busy Operations team. Salary 26/27.5k plus bonus and great benefits. Travel industry experience would be ideal, but they are very open to people looking to step into travel, as long as they have office-work experience and are super efficient, organised and able to juggle multiple tasks at once. Operations Executive Responsibilities Coordinate and confirm all land arrangements for multiple tailor-made journeys, working with over 100 ground suppliers, tour guides, and internal teams to ensure smooth delivery of itineraries Arrange required services within agreed budgets, manage itinerary updates, and price any changes accurately Oversee each trip to ensure a high-quality client experience, prepare detailed documentation, and capture feedback to support ongoing improvements while meeting annual performance targets Maintain responsibility for financial accuracy, including managing costs, margins, and timely system updates Monitor payments, produce client and commission statements, and assist with resolving invoice queries when needed Uphold high service standards by anticipating potential issues, addressing them proactively, and supporting effective resolution of any concerns Complete general administrative tasks, assist with projects as required, participate in occasional work-related travel, and take part in an on-call rota after training Operations Executive Experience and Skills required -Travel industry experience would be a bonus, but they are very open to individuals looking to move into the travel industry -You must be organised, approachable, strong written and spoken communication skills, strong multi-tasker, outlook teams and excel knowledge, a real passion for travel, strong attention to detail Additional information -Salary between 26/27.5k, plus up to 3k bonus, extra money for handling the emergency phone (3 weeks per year) plus great benefits including 25 days holidays, pension and many more -Office based Monday to Friday 9am and 5.30pm, option to work from home 1 day per week - Excellent training programme, first 3 months If you are interested in this exciting opportunity please apply online or send your cv to (url removed) quoting MS60567
Electrical Operations Manager Location: East Midlands Type: Permanent - Full-Time Pay: Negotiable (DOE) + Car/Allowance + Benefits A growing and well-established electrical compliance contractor is seeking an experienced Electrical Operations Manager to lead its Electrical Operations division click apply for full job details
Apr 23, 2026
Full time
Electrical Operations Manager Location: East Midlands Type: Permanent - Full-Time Pay: Negotiable (DOE) + Car/Allowance + Benefits A growing and well-established electrical compliance contractor is seeking an experienced Electrical Operations Manager to lead its Electrical Operations division click apply for full job details
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
Apr 23, 2026
Full time
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
Milton Keynes Christian Foundation
Milton Keynes, Buckinghamshire
Milton Keynes Christian Foundation isn't your average workplace. We are a local charity dedicated to growing people and communities through diverse social enterprises from healthy food and cycling to waste reduction and learning support. We work specifically with young people looking for new ways to learn and develop, providing them with a community where they can truly belong. We are looking for an experienced professional to manage our core administrative operations. This isn't just about spreadsheets; it s about ensuring our social enterprises have the solid foundation they need to make a difference. Reporting directly to the Director, you will be a key member of our Executive team . Your work will focus on three critical areas: Finance & Reporting: You ll lead transactional processing in Xero, manage cash flow, and provide vital financial reports to our enterprise leads. Human Resources: You will oversee our recruitment life cycle, manage staff training (specifically Child Protection), and ensure our personnel files and DBS records are bulletproof. Facilities & Compliance: From negotiating utility contracts to taking ownership of Health and Safety and risk assessments, you ll keep our physical and digital environment safe and efficient
Apr 23, 2026
Full time
Milton Keynes Christian Foundation isn't your average workplace. We are a local charity dedicated to growing people and communities through diverse social enterprises from healthy food and cycling to waste reduction and learning support. We work specifically with young people looking for new ways to learn and develop, providing them with a community where they can truly belong. We are looking for an experienced professional to manage our core administrative operations. This isn't just about spreadsheets; it s about ensuring our social enterprises have the solid foundation they need to make a difference. Reporting directly to the Director, you will be a key member of our Executive team . Your work will focus on three critical areas: Finance & Reporting: You ll lead transactional processing in Xero, manage cash flow, and provide vital financial reports to our enterprise leads. Human Resources: You will oversee our recruitment life cycle, manage staff training (specifically Child Protection), and ensure our personnel files and DBS records are bulletproof. Facilities & Compliance: From negotiating utility contracts to taking ownership of Health and Safety and risk assessments, you ll keep our physical and digital environment safe and efficient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Our client is a design-led interior refurbishment and furniture business specialising in the education sector, with a strong reputation across private schools, academies, and learning environments. The business delivers integrated solutions spanning design, refurbishment, furniture, and modular construction. With a current turnover of c.£15m and a clear pathway to £20m+, they are entering an exciting new phase of growth. Recent strategic developments include: Expansion into modular/off-site construction through a new division A major £35m modular programme Growing international opportunities across Europe and the US Our client combines a strong brand, loyal client base, and a differentiated offer, but now requires enhanced leadership, structure, and commercial discipline to fully realise its potential. The Opportunity This is a rare opportunity to lead a well-established, respected business into its next stage of growth and professionalisation. Working alongside an experienced COO and CFO, the CEO will take full responsibility for commercial performance, leadership, and strategic direction, ensuring the business delivers sustainable, profitable growth. This is not a turnaround; it is a scale-up opportunity with strong foundations, a healthy pipeline, and significant headroom for improvement. The Role Provide clear leadership and strategic direction to the business Build and maintain a credible sales pipeline to support £20m+ turnover Lead the commercial strategy, driving revenue growth and margin improvement Ensure alignment between sales, operations, and financial performance Implement robust performance management, reporting, and accountability structures Lead and develop the senior leadership team (COO and CFO) Oversee delivery of key programmes, including the current £35m project Strengthen financial discipline, including margin, cash flow, and project control Manage relationships with shareholders and the board Support expansion into new geographies and service lines Requirements Sector Experience Interior fit-out or commercial refurbishment Design-and-build contracting Specialist construction services Modular/off-site construction Workplace or education interiors You will likely have operated at a senior level within a £15m-£50m project-based business. Commercial Expertise A proven track record of building and converting strong project pipelines Experience delivering profitable growth in project-based environments Strong understanding of margin control, pricing strategy, and project risk The ability to align commercial, operational, and financial functions Leadership Style Commercially sharp and operationally decisive Experienced in leading multi-disciplinary teams Comfortable in a hands-on SME environment Able to bring structure, clarity, and accountability Credible with shareholders, clients, and senior stakeholders Personal Attributes Pragmatic, results-oriented, and resilient Strong communicator with natural leadership presence Able to balance strategic thinking with execution Comfortable leading through change and growth Benefits Generous package including bonus and incentives
Apr 23, 2026
Full time
Our client is a design-led interior refurbishment and furniture business specialising in the education sector, with a strong reputation across private schools, academies, and learning environments. The business delivers integrated solutions spanning design, refurbishment, furniture, and modular construction. With a current turnover of c.£15m and a clear pathway to £20m+, they are entering an exciting new phase of growth. Recent strategic developments include: Expansion into modular/off-site construction through a new division A major £35m modular programme Growing international opportunities across Europe and the US Our client combines a strong brand, loyal client base, and a differentiated offer, but now requires enhanced leadership, structure, and commercial discipline to fully realise its potential. The Opportunity This is a rare opportunity to lead a well-established, respected business into its next stage of growth and professionalisation. Working alongside an experienced COO and CFO, the CEO will take full responsibility for commercial performance, leadership, and strategic direction, ensuring the business delivers sustainable, profitable growth. This is not a turnaround; it is a scale-up opportunity with strong foundations, a healthy pipeline, and significant headroom for improvement. The Role Provide clear leadership and strategic direction to the business Build and maintain a credible sales pipeline to support £20m+ turnover Lead the commercial strategy, driving revenue growth and margin improvement Ensure alignment between sales, operations, and financial performance Implement robust performance management, reporting, and accountability structures Lead and develop the senior leadership team (COO and CFO) Oversee delivery of key programmes, including the current £35m project Strengthen financial discipline, including margin, cash flow, and project control Manage relationships with shareholders and the board Support expansion into new geographies and service lines Requirements Sector Experience Interior fit-out or commercial refurbishment Design-and-build contracting Specialist construction services Modular/off-site construction Workplace or education interiors You will likely have operated at a senior level within a £15m-£50m project-based business. Commercial Expertise A proven track record of building and converting strong project pipelines Experience delivering profitable growth in project-based environments Strong understanding of margin control, pricing strategy, and project risk The ability to align commercial, operational, and financial functions Leadership Style Commercially sharp and operationally decisive Experienced in leading multi-disciplinary teams Comfortable in a hands-on SME environment Able to bring structure, clarity, and accountability Credible with shareholders, clients, and senior stakeholders Personal Attributes Pragmatic, results-oriented, and resilient Strong communicator with natural leadership presence Able to balance strategic thinking with execution Comfortable leading through change and growth Benefits Generous package including bonus and incentives
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
Apr 23, 2026
Full time
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
Job Title Client Technology Director - Integrated Facilities Management (IFM) Job Description Summary Job Description Technology Client Care Manager London The Technology Client Care Manager serves as the central point of Client Relationship Management for the C&W Technology Program. This role partners closely with the Account Executive and client leadership to drive technology strategy, operational excellence, and service delivery across the account. The Manager leads the Client Technology team, ensuring a high performing culture and seamless execution of the client's technology program, standards, and expectations. Key Responsibilities: 1. Client Relationship & Program Management Act as the primary technology relationship owner for the client, aligning with the Account Executive and client leadership. Own the strategic, financial, and operational performance of technology for the client account. Develop and deliver the client Technology Strategy, roadmap, goals, and objectives. Maintain, understand, and present cadenced Technology reporting, including Quarterly Business Reviews (QBRs), program alignment updates, and performance insights. Provide program level management of all technology investments and projects for the client account. Ensure timely user enablement, connectivity, and service delivery. Monitor and manage SLA performance, ensuring corrective actions and remediation when required. Provide oversight and steering of client driven analytics, recommending and driving best practice metrics and processes. 2. Leadership & Team Development Lead, manage, and develop the Client Technology team to execute the account strategy and technology operating model. Create and maintain a professional, high performance team culture where individuals take ownership and deliver excellence. Manage employee performance, including goal setting, routine check ins, coaching, and annual performance reviews. Oversee headcount planning, staffing, and developmental progress for all team members. Manage financial planning for technology resources, including staffing budgets, capital planning, business case development, and operating budget management. Oversee hiring, onboarding, and people management routines to support team growth and capability development. 3. Technology Operations Oversight Provide operational oversight of client technology applications, communications, reporting, and key SLAs in alignment with the client MSA and C&W standards. Ensure all projects and initiatives comply with evolving client security requirements and are executed with strong methodology, risk management, budgeting, and executive reporting. Oversee technology vendor and supplier relationships, ensuring contractual compliance and performance management. Maintain and present regular reporting to C&W and client stakeholders, including monthly, quarterly, and annual updates. Integrate feedback and insights from technology platforms, innovation teams, and advisory experts to enhance the client technology experience. Deliver monthly metrics reporting with recommendations for continuous improvement or remediation actions. 4. Security, Compliance & Governance Act as the primary C&W Technology contact for client specific security and compliance activities. Manage information security reviews and compliance with client policies for endpoints, data, and security management. Serve as the primary point of contact for audit and compliance routines across client and C&W teams. Ensure timely execution of control reviews and remediation activities required by suppliers, the client, and C&W compliance functions. Support network, cloud, and security enablement initiatives to maintain best in class security standards. Provide the necessary communications and support for effective incident and service management. Qualifications & Experience: Strong background working within Integrated Facilities Management (IFM) environments, with hands on experience using IFM technology platforms. Proven experience in technology account management, client relationship management, or technology operations leadership. Strong understanding of enterprise IT operations, service delivery, and governance. Experience leading multi disciplinary technology teams in a matrixed structure. Proficiency in KPI/SLA management, analytics, and continuous improvement practices. Excellent communication, stakeholder engagement, and executive presentation skills. Experience with security standards, compliance processes, and technology audit frameworks preferred.
Apr 22, 2026
Full time
Job Title Client Technology Director - Integrated Facilities Management (IFM) Job Description Summary Job Description Technology Client Care Manager London The Technology Client Care Manager serves as the central point of Client Relationship Management for the C&W Technology Program. This role partners closely with the Account Executive and client leadership to drive technology strategy, operational excellence, and service delivery across the account. The Manager leads the Client Technology team, ensuring a high performing culture and seamless execution of the client's technology program, standards, and expectations. Key Responsibilities: 1. Client Relationship & Program Management Act as the primary technology relationship owner for the client, aligning with the Account Executive and client leadership. Own the strategic, financial, and operational performance of technology for the client account. Develop and deliver the client Technology Strategy, roadmap, goals, and objectives. Maintain, understand, and present cadenced Technology reporting, including Quarterly Business Reviews (QBRs), program alignment updates, and performance insights. Provide program level management of all technology investments and projects for the client account. Ensure timely user enablement, connectivity, and service delivery. Monitor and manage SLA performance, ensuring corrective actions and remediation when required. Provide oversight and steering of client driven analytics, recommending and driving best practice metrics and processes. 2. Leadership & Team Development Lead, manage, and develop the Client Technology team to execute the account strategy and technology operating model. Create and maintain a professional, high performance team culture where individuals take ownership and deliver excellence. Manage employee performance, including goal setting, routine check ins, coaching, and annual performance reviews. Oversee headcount planning, staffing, and developmental progress for all team members. Manage financial planning for technology resources, including staffing budgets, capital planning, business case development, and operating budget management. Oversee hiring, onboarding, and people management routines to support team growth and capability development. 3. Technology Operations Oversight Provide operational oversight of client technology applications, communications, reporting, and key SLAs in alignment with the client MSA and C&W standards. Ensure all projects and initiatives comply with evolving client security requirements and are executed with strong methodology, risk management, budgeting, and executive reporting. Oversee technology vendor and supplier relationships, ensuring contractual compliance and performance management. Maintain and present regular reporting to C&W and client stakeholders, including monthly, quarterly, and annual updates. Integrate feedback and insights from technology platforms, innovation teams, and advisory experts to enhance the client technology experience. Deliver monthly metrics reporting with recommendations for continuous improvement or remediation actions. 4. Security, Compliance & Governance Act as the primary C&W Technology contact for client specific security and compliance activities. Manage information security reviews and compliance with client policies for endpoints, data, and security management. Serve as the primary point of contact for audit and compliance routines across client and C&W teams. Ensure timely execution of control reviews and remediation activities required by suppliers, the client, and C&W compliance functions. Support network, cloud, and security enablement initiatives to maintain best in class security standards. Provide the necessary communications and support for effective incident and service management. Qualifications & Experience: Strong background working within Integrated Facilities Management (IFM) environments, with hands on experience using IFM technology platforms. Proven experience in technology account management, client relationship management, or technology operations leadership. Strong understanding of enterprise IT operations, service delivery, and governance. Experience leading multi disciplinary technology teams in a matrixed structure. Proficiency in KPI/SLA management, analytics, and continuous improvement practices. Excellent communication, stakeholder engagement, and executive presentation skills. Experience with security standards, compliance processes, and technology audit frameworks preferred.
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
Apr 22, 2026
Full time
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
An established organisation operating within the social infrastructure and property sector is seeking an experienced Interim Finance Lead to support a period of financial reset and stabilisation. This is a hands-on leadership role suited to a senior finance professional who is comfortable stepping into environments that require structure, credibility, and delivery at pace. The Opportunity This assignment sits at a critical point for the organisation. The finance function has undergone significant change and now requires an experienced individual who can confidently establish robust financial controls, improve data integrity, and provide clear financial insight to senior stakeholders. You will be given autonomy to rebuild and shape key financial processes, supported by an engaged executive team and strong external partners. There is a genuine opportunity for the role to become permanent, should the interim period prove successful. Key Responsibilities Lead day-to-day financial operations with a highly practical, detail-focused approach Re-establish core financial controls, reconciliations, and reporting frameworks Oversee and develop a relatively new finance team, providing clear direction and assurance Deliver accurate management accounts, budgets, and forecasts Support business planning, treasury management, and cashflow modelling Provide financial insight across rent, service charges, and scheme viability Act as a senior finance point of contact for external bodies, partners, and advisors Ensure compliance with relevant accounting standards and sector regulations Candidate Profile Fully qualified accountant (ACA / ACCA / CIMA or equivalent) Strong experience within housing, property, or regulated asset-based organisations Proven track record in stabilising or rebuilding finance functions Comfortable working in ambiguous environments and creating clarity from complexity Experienced people manager able to coach and support developing teams Strong technical accounting knowledge, including statutory reporting and regulatory returns Systems-literate, with experience working in modern cloud-based finance platforms Why This Role? High-impact interim assignment with strategic visibility Opportunity to genuinely shape how the finance function operates Financially stable organisation with long-term backing Strong likelihood of long-term or permanent engagement for the right individual Contract Details Start: Immediate / short notice preferred Location: Hybrid working (1 day a week in the office) Duration: Interim (with potential to extend or convert) Rate / Salary: Negotiable based on experience (Outside IR35) Please get in touch today with our Property and Housing Specialist Jonathan Kirby on (phone number removed) for more details on opportunities available, or apply below with your CV. Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Privacy Policy and Disclaimers which can be found on our website We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.
Apr 22, 2026
Seasonal
An established organisation operating within the social infrastructure and property sector is seeking an experienced Interim Finance Lead to support a period of financial reset and stabilisation. This is a hands-on leadership role suited to a senior finance professional who is comfortable stepping into environments that require structure, credibility, and delivery at pace. The Opportunity This assignment sits at a critical point for the organisation. The finance function has undergone significant change and now requires an experienced individual who can confidently establish robust financial controls, improve data integrity, and provide clear financial insight to senior stakeholders. You will be given autonomy to rebuild and shape key financial processes, supported by an engaged executive team and strong external partners. There is a genuine opportunity for the role to become permanent, should the interim period prove successful. Key Responsibilities Lead day-to-day financial operations with a highly practical, detail-focused approach Re-establish core financial controls, reconciliations, and reporting frameworks Oversee and develop a relatively new finance team, providing clear direction and assurance Deliver accurate management accounts, budgets, and forecasts Support business planning, treasury management, and cashflow modelling Provide financial insight across rent, service charges, and scheme viability Act as a senior finance point of contact for external bodies, partners, and advisors Ensure compliance with relevant accounting standards and sector regulations Candidate Profile Fully qualified accountant (ACA / ACCA / CIMA or equivalent) Strong experience within housing, property, or regulated asset-based organisations Proven track record in stabilising or rebuilding finance functions Comfortable working in ambiguous environments and creating clarity from complexity Experienced people manager able to coach and support developing teams Strong technical accounting knowledge, including statutory reporting and regulatory returns Systems-literate, with experience working in modern cloud-based finance platforms Why This Role? High-impact interim assignment with strategic visibility Opportunity to genuinely shape how the finance function operates Financially stable organisation with long-term backing Strong likelihood of long-term or permanent engagement for the right individual Contract Details Start: Immediate / short notice preferred Location: Hybrid working (1 day a week in the office) Duration: Interim (with potential to extend or convert) Rate / Salary: Negotiable based on experience (Outside IR35) Please get in touch today with our Property and Housing Specialist Jonathan Kirby on (phone number removed) for more details on opportunities available, or apply below with your CV. Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Privacy Policy and Disclaimers which can be found on our website We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
Apr 22, 2026
Full time
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 22, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Opportunity We are seeking an exceptional Commercial Senior Executive Assistant to act as a trusted right hand to the CEO of a dynamic and growing audio-visual business.This is a high-impact role suited to a commercially astute and highly organised individual who can operate seamlessly at both a strategic and operational level. You will play a critical role in driving business performance, supporting revenue-generating activity, and ensuring alignment across sales, operations, and delivery teams.The successful candidate will be confident working with senior stakeholders, managing competing priorities, and proactively identifying opportunities to improve efficiency, client outcomes, and commercial performance. Key Responsibilities: Strategic Executive Partnership Act as a true business partner to the CEO, supporting strategic planning and execution Optimise the CEO;s time to ensure focus on revenue growth, key clients, and business-critical priorities Commercial Revenue Support Support the development of proposals, tenders, and pitch materials Drive timely follow-up on commercial opportunities to support deal progression Maintain oversight of key accounts, ensuring strong client engagement and continuity Client Stakeholder Leadership Engage professionally with senior clients, partners, and suppliers Coordinate meetings, site visits. Support the delivery of high-quality client experiences and events Build strong cross-functional relationships across the business Operational Project Oversight Coordinate across sales, operations, and technical teams to ensure alignment Support oversight of AV projects, including timelines, budgets, and delivery Identify and implement process improvements to enhance efficiency Support internal transformation and business improvement initiatives Based in Weybridge, salary £45k-£60K plus pension and benefits Your Skills Experience: Essential Extensive experience supporting C-level executives Strong commercial experience and understanding of business drivers Excellent organisational and prioritisation skills Advanced communication and stakeholder management abilities High proficiency in Microsoft Office Strong written and verbal communication skills Professional demeanour with the ability to handle confidential information with discretion Proactive, self-motivated and able to work independently Strong attention to detail and accuracy Desirable Experience within audio-visual, events, or technology environments Experience supporting bids, tenders, or sales functions Experience in scaling or high-growth businesses What Success Looks Like The role contributes directly to business growth and performance Providing successful resources to the CEO Trusted and consistently reliable partner to CEO Providing more band width to the CEO The Organisation Our client is a global communications and conferencing company who provide secure and compliant video and audio conferencing, event calls, audio-visual solutions and maintenance services. They pride themselves on long-term relationships with many financial blue-chip clients, where security and compliance are vital. The Recruiter AV Jobs are the UK s No. 1 recruiter in the Audio Visual and complementary products marketplace, ensuring the best fit of client and candidate.
Apr 22, 2026
Full time
The Opportunity We are seeking an exceptional Commercial Senior Executive Assistant to act as a trusted right hand to the CEO of a dynamic and growing audio-visual business.This is a high-impact role suited to a commercially astute and highly organised individual who can operate seamlessly at both a strategic and operational level. You will play a critical role in driving business performance, supporting revenue-generating activity, and ensuring alignment across sales, operations, and delivery teams.The successful candidate will be confident working with senior stakeholders, managing competing priorities, and proactively identifying opportunities to improve efficiency, client outcomes, and commercial performance. Key Responsibilities: Strategic Executive Partnership Act as a true business partner to the CEO, supporting strategic planning and execution Optimise the CEO;s time to ensure focus on revenue growth, key clients, and business-critical priorities Commercial Revenue Support Support the development of proposals, tenders, and pitch materials Drive timely follow-up on commercial opportunities to support deal progression Maintain oversight of key accounts, ensuring strong client engagement and continuity Client Stakeholder Leadership Engage professionally with senior clients, partners, and suppliers Coordinate meetings, site visits. Support the delivery of high-quality client experiences and events Build strong cross-functional relationships across the business Operational Project Oversight Coordinate across sales, operations, and technical teams to ensure alignment Support oversight of AV projects, including timelines, budgets, and delivery Identify and implement process improvements to enhance efficiency Support internal transformation and business improvement initiatives Based in Weybridge, salary £45k-£60K plus pension and benefits Your Skills Experience: Essential Extensive experience supporting C-level executives Strong commercial experience and understanding of business drivers Excellent organisational and prioritisation skills Advanced communication and stakeholder management abilities High proficiency in Microsoft Office Strong written and verbal communication skills Professional demeanour with the ability to handle confidential information with discretion Proactive, self-motivated and able to work independently Strong attention to detail and accuracy Desirable Experience within audio-visual, events, or technology environments Experience supporting bids, tenders, or sales functions Experience in scaling or high-growth businesses What Success Looks Like The role contributes directly to business growth and performance Providing successful resources to the CEO Trusted and consistently reliable partner to CEO Providing more band width to the CEO The Organisation Our client is a global communications and conferencing company who provide secure and compliant video and audio conferencing, event calls, audio-visual solutions and maintenance services. They pride themselves on long-term relationships with many financial blue-chip clients, where security and compliance are vital. The Recruiter AV Jobs are the UK s No. 1 recruiter in the Audio Visual and complementary products marketplace, ensuring the best fit of client and candidate.
Junior Pre-Sales Technical Consultant Location: London (1 day a week in the office) Salary: £40,000 - £50,000 Reporting to: CEO The Company A fast-growing, London-based healthtech SaaS company building an AI-powered platform that automates complex, admin-heavy workflows within clinical trials and regulated research environments. Their technology is already live and used by enterprise customers to remove manual processes, improve compliance, and accelerate delivery across the full clinical trial lifecycle. The business is VC-backed, growing steadily, and combines deep technical expertise with strong domain knowledge in healthcare and life sciences. The Role They are hiring a Junior Pre-Sales Technical Consultant to sit alongside the sales team and support enterprise deals from a technical and product perspective. This is a client-facing, technical support role , not a sales or development position. You will not prospect, close deals, or carry a target. Instead, you will act as the technical authority in sales conversations, owning product demos, explaining complex concepts clearly, and ensuring prospective customers understand how the platform fits their workflows and requirements. The role is well suited to highly technical or academic candidates (e.g. MSc / PhD backgrounds) looking to move from academia or research into commercial tech, with strong support to learn the commercial side on the job. Key Responsibilities Attend sales calls alongside Account Executives as the technical subject-matter expert Run engaging,in-depth product demos for a range of stakeholders, including: Clinical Operations Researchers Technical and non-technical buyers Explain complex technical concepts clearly and confidently to mixed audiences Translate customer pain points into clear product capability discussions Support RFPs, technical Q&A, security questionnaires, and solution proposals Respond to advanced product and technical questions accurately and promptly Support post-demo follow-ups with technical clarification and documentation Gather structured product feedback from prospects and customers Act as a bridge between customers, the commercial team, and the development team Contribute to product positioning, road-mapping discussions, and customer-driven insights Work closely with marketing on technical content (e.g. demos, webinars, collateral) Stay informed on relevant regulations (e.g. GCP, GDPR, 21 CFR Part 11), data science, AI, and healthtech trends This role does not involve prospecting, closing, or owning revenue targets . It is a technical sales-support role. Ideal Background Recently completed or near completion of a Master's or PhD Academic or technical background in: Engineering Computer Science Scientific or research-based disciplines Strong technical aptitude with excellent communication skills Interested in moving from academia or research into a commercial tech environment Comfortable presenting and speaking with senior external stakeholders Nice to Have (Not Essential) Exposure to clinical trials, research operations, or regulated environments Familiarity with: Clinical trial tools (e.g. CTMS) Data-heavy SaaS platforms Any experience supporting SaaS demos or pre-sales activity Awareness of AI / ML applications in healthcare or life sciences Personal Traits Highly articulate - able to explain "complex things simply" Confident and credible in client-facing situations Curious, coachable, and commercially aware Calm under pressure Enjoys working as part of a close-knit, fast-moving team
Apr 22, 2026
Full time
Junior Pre-Sales Technical Consultant Location: London (1 day a week in the office) Salary: £40,000 - £50,000 Reporting to: CEO The Company A fast-growing, London-based healthtech SaaS company building an AI-powered platform that automates complex, admin-heavy workflows within clinical trials and regulated research environments. Their technology is already live and used by enterprise customers to remove manual processes, improve compliance, and accelerate delivery across the full clinical trial lifecycle. The business is VC-backed, growing steadily, and combines deep technical expertise with strong domain knowledge in healthcare and life sciences. The Role They are hiring a Junior Pre-Sales Technical Consultant to sit alongside the sales team and support enterprise deals from a technical and product perspective. This is a client-facing, technical support role , not a sales or development position. You will not prospect, close deals, or carry a target. Instead, you will act as the technical authority in sales conversations, owning product demos, explaining complex concepts clearly, and ensuring prospective customers understand how the platform fits their workflows and requirements. The role is well suited to highly technical or academic candidates (e.g. MSc / PhD backgrounds) looking to move from academia or research into commercial tech, with strong support to learn the commercial side on the job. Key Responsibilities Attend sales calls alongside Account Executives as the technical subject-matter expert Run engaging,in-depth product demos for a range of stakeholders, including: Clinical Operations Researchers Technical and non-technical buyers Explain complex technical concepts clearly and confidently to mixed audiences Translate customer pain points into clear product capability discussions Support RFPs, technical Q&A, security questionnaires, and solution proposals Respond to advanced product and technical questions accurately and promptly Support post-demo follow-ups with technical clarification and documentation Gather structured product feedback from prospects and customers Act as a bridge between customers, the commercial team, and the development team Contribute to product positioning, road-mapping discussions, and customer-driven insights Work closely with marketing on technical content (e.g. demos, webinars, collateral) Stay informed on relevant regulations (e.g. GCP, GDPR, 21 CFR Part 11), data science, AI, and healthtech trends This role does not involve prospecting, closing, or owning revenue targets . It is a technical sales-support role. Ideal Background Recently completed or near completion of a Master's or PhD Academic or technical background in: Engineering Computer Science Scientific or research-based disciplines Strong technical aptitude with excellent communication skills Interested in moving from academia or research into a commercial tech environment Comfortable presenting and speaking with senior external stakeholders Nice to Have (Not Essential) Exposure to clinical trials, research operations, or regulated environments Familiarity with: Clinical trial tools (e.g. CTMS) Data-heavy SaaS platforms Any experience supporting SaaS demos or pre-sales activity Awareness of AI / ML applications in healthcare or life sciences Personal Traits Highly articulate - able to explain "complex things simply" Confident and credible in client-facing situations Curious, coachable, and commercially aware Calm under pressure Enjoys working as part of a close-knit, fast-moving team
Johnson & Associates Rec Specialists Ltd
City, London
Location: London Salary: Up to £75,000 Contract: Permanent, Full-Time Work Pattern: 4 days in office, 1 day from home. About the Opportunity Join a leading global financial services group's, where you'll play a crucial role in managing a diverse portfolio of debt investments click apply for full job details
Apr 22, 2026
Full time
Location: London Salary: Up to £75,000 Contract: Permanent, Full-Time Work Pattern: 4 days in office, 1 day from home. About the Opportunity Join a leading global financial services group's, where you'll play a crucial role in managing a diverse portfolio of debt investments click apply for full job details
The Director of Finance & Planning is a member of the senior management team and key Board liaison, responsible for supporting the organisation to deliver a sustainable financial and operating model. A member of the senior management team and key liaison with Trustees, the role needs to work at both at strategic and operational level across areas of responsibility including finance & planning, operations, HR and IT. Main responsibilities Board representation and liaison Act as the key focal point for the Finance, Audit and Risk Committee, including liaison with the Treasurer on agendas, producing relevant papers and tracking/implementing agreed action points Attend People and other Committee meetings as required Attend board meetings and produce board papers where required Ensure company secretarial requirements are met for Bond, including Companies House and Charity Commission filings. Ensure appropriate financial governance framework is in place Ensure that appropriate financial controls, systems and resourcing are in place that meet the needs of the organisation, adapting as these evolve over time Oversee regular review of finance/HR/operations policies and related staff hand-books, ensuring appropriate updates are made as needed and communicated to stakeholders as necessary Ensure timely, accurate and insightful monthly management reporting is produced for the organisation Provide updates on Bond s finances to SMT and staff as required, at least quarterly Enable accurate and timely financial reporting to funders in line with funding agreements. Maintain oversight of basis for allocation of costs and staff time to restricted grants Take ownership of the year end external audit, leading the audit relationship and overseeing accounts production and sign off Maintain Bond s reserve policy, tracking financial position against agreed target and ensuring annual review of policy and target level with Trustees Provide organisational leadership on Finance, Operations and HR Provide leadership and line management to the Finance, Operations & Effectiveness team. Provide support and oversight on day-to-day activities of the team as needed. Represent functional areas within the Senior Management Team Actively engage with staff reps and wider staff team to build organisational understanding of Bond s finances and HR policies Support development of funding proposals, ensuring realistic and accurate budgeting and seeking to maximise organisational cost recovery Provide support to teams across Bond, and the finance manager, in grant management and reporting Provide authorisation for payments as appropriate to the scheme of delegation Demonstrate a commitment to anti-racism, diversity, equity and inclusion Lead Bond s planning and budgeting process Own Bond s medium term financial plan, regularly updating the financial outlook across both restricted and unrestricted funds and supporting SMT discussions to ensure long term financial sustainability of Bond Lead on the annual planning and budgeting process, ensuring that team plans and budgets align and support delivery of the organisational strategy Work with SMT to ensure that teams are able to demonstrate and quantify their impact Provide support to project managers in developing and managing budgets Meet regularly with budget holders to review management accounts for their areas of responsibility Reforecast income and expenditure, and review progress against team plans, at least quarterly to ensure visibility of performance and allow in-year correction where needed Legal and risk management Maintain the organisational risk register, updating with SMT regularly and reporting onwards to the Board Monitor risks owned by Director of Finance & Planning, ensure that required actions are being taken and report any change in risk profile to the CEO, SMT and the Board Organisational lead on data protection Review material contracts before signature, to assess financial and operational risks, and seeking external legal counsel where needed Day-to- day finance tasks Due to size of Bond and the small finance team, Director of Finance & Planning is required to undertake day to day finance tasks as needed, such as: Oversee, review and sign off on payroll, pension and taxes including monthly payroll journal to allocate costs to grants Review and sign off bank reconciliations and journals raised by the Finance Manager Overhead allocations to grants Donor financial reporting production and review Person Specification Required Qualified accountant (CIMA, ACA, ACCA or equivalent) Senior management experience, including leadership of multi-function teams and liaison with Trustees Strong understanding of charity accounting, including restricted grant management Experience of managing HR professionals or experience of a wide range of HR matters Demonstrable commitment to anti-racism, diversity, equity and inclusion Enjoy holding both strategic view and hands-on operational tasks Desirable Experience of setting measures to track impact as well as broader organisational KPIs Salesforce experience (Certinia finance a bonus) Benefits Bond offers a competitive salary and benefits package including: 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year 7% pension contributions (staff pay 3.5%) Flexible working hours (Hybrid working 1 day, minimum in the office per month) Staff Development days Perk Box access Employee Assistance Programme WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. for staff and immediate family) Interest free season ticket loan How to Apply To apply submit your CV and cover letter by 18th May 2026 In the cover letter we expect you to set out: Why you are interested in this role How you meet the role requirements Your understanding of equity, diversity, inclusion and why it matters in this role
Apr 22, 2026
Full time
The Director of Finance & Planning is a member of the senior management team and key Board liaison, responsible for supporting the organisation to deliver a sustainable financial and operating model. A member of the senior management team and key liaison with Trustees, the role needs to work at both at strategic and operational level across areas of responsibility including finance & planning, operations, HR and IT. Main responsibilities Board representation and liaison Act as the key focal point for the Finance, Audit and Risk Committee, including liaison with the Treasurer on agendas, producing relevant papers and tracking/implementing agreed action points Attend People and other Committee meetings as required Attend board meetings and produce board papers where required Ensure company secretarial requirements are met for Bond, including Companies House and Charity Commission filings. Ensure appropriate financial governance framework is in place Ensure that appropriate financial controls, systems and resourcing are in place that meet the needs of the organisation, adapting as these evolve over time Oversee regular review of finance/HR/operations policies and related staff hand-books, ensuring appropriate updates are made as needed and communicated to stakeholders as necessary Ensure timely, accurate and insightful monthly management reporting is produced for the organisation Provide updates on Bond s finances to SMT and staff as required, at least quarterly Enable accurate and timely financial reporting to funders in line with funding agreements. Maintain oversight of basis for allocation of costs and staff time to restricted grants Take ownership of the year end external audit, leading the audit relationship and overseeing accounts production and sign off Maintain Bond s reserve policy, tracking financial position against agreed target and ensuring annual review of policy and target level with Trustees Provide organisational leadership on Finance, Operations and HR Provide leadership and line management to the Finance, Operations & Effectiveness team. Provide support and oversight on day-to-day activities of the team as needed. Represent functional areas within the Senior Management Team Actively engage with staff reps and wider staff team to build organisational understanding of Bond s finances and HR policies Support development of funding proposals, ensuring realistic and accurate budgeting and seeking to maximise organisational cost recovery Provide support to teams across Bond, and the finance manager, in grant management and reporting Provide authorisation for payments as appropriate to the scheme of delegation Demonstrate a commitment to anti-racism, diversity, equity and inclusion Lead Bond s planning and budgeting process Own Bond s medium term financial plan, regularly updating the financial outlook across both restricted and unrestricted funds and supporting SMT discussions to ensure long term financial sustainability of Bond Lead on the annual planning and budgeting process, ensuring that team plans and budgets align and support delivery of the organisational strategy Work with SMT to ensure that teams are able to demonstrate and quantify their impact Provide support to project managers in developing and managing budgets Meet regularly with budget holders to review management accounts for their areas of responsibility Reforecast income and expenditure, and review progress against team plans, at least quarterly to ensure visibility of performance and allow in-year correction where needed Legal and risk management Maintain the organisational risk register, updating with SMT regularly and reporting onwards to the Board Monitor risks owned by Director of Finance & Planning, ensure that required actions are being taken and report any change in risk profile to the CEO, SMT and the Board Organisational lead on data protection Review material contracts before signature, to assess financial and operational risks, and seeking external legal counsel where needed Day-to- day finance tasks Due to size of Bond and the small finance team, Director of Finance & Planning is required to undertake day to day finance tasks as needed, such as: Oversee, review and sign off on payroll, pension and taxes including monthly payroll journal to allocate costs to grants Review and sign off bank reconciliations and journals raised by the Finance Manager Overhead allocations to grants Donor financial reporting production and review Person Specification Required Qualified accountant (CIMA, ACA, ACCA or equivalent) Senior management experience, including leadership of multi-function teams and liaison with Trustees Strong understanding of charity accounting, including restricted grant management Experience of managing HR professionals or experience of a wide range of HR matters Demonstrable commitment to anti-racism, diversity, equity and inclusion Enjoy holding both strategic view and hands-on operational tasks Desirable Experience of setting measures to track impact as well as broader organisational KPIs Salesforce experience (Certinia finance a bonus) Benefits Bond offers a competitive salary and benefits package including: 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year 7% pension contributions (staff pay 3.5%) Flexible working hours (Hybrid working 1 day, minimum in the office per month) Staff Development days Perk Box access Employee Assistance Programme WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. for staff and immediate family) Interest free season ticket loan How to Apply To apply submit your CV and cover letter by 18th May 2026 In the cover letter we expect you to set out: Why you are interested in this role How you meet the role requirements Your understanding of equity, diversity, inclusion and why it matters in this role
Job Reference 0287-26 Date Posted Wednesday 1 April 2026 Application Closing Date Sunday 26 April 2026 at 11.59pm Location Preston Campus Salary circa £70,000 per annum Basis Full Time Contract Type Indefinite Job Category / Type Management School / Service IT Services Hours 37.00 hours per week Interview Date See advert Job details When you work for the University of Lancashire , you'll be part of a thriving community of talent that's united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you'll be playing a vital part in helping us achieve our vision. About the role: We're seeking an experienced and forward-thinking Cyber Security Lead to provide both strategic direction and hands on leadership for cyber security across the University. As a senior member of our Learning & Information Services (LIS) team, you will play a pivotal role in safeguarding our people, data, systems, and reputation - ensuring we can deliver secure teaching, research, and professional services. This is an exciting opportunity to shape and influence the University's ongoing digital transformation. You will help drive continued investment in our digital landscape and lead the development of a world class, safe, and secure environment for students, staff and the wider community. We are looking for a creative leader who embraces innovation and leverages emerging technologies - including AI, to stay ahead in a fast moving and constantly evolving cyber security landscape. The Cyber Security Lead will lead the University's cyber security programme, shaping and delivering a proactive, risk-based security capability. Acting as the University's cyber security subject-matter expert, you will bridge strategy and operational delivery, advising senior leaders on risk, threat, and assurance. Additionally the post-holder will lead a specialist cyber security team and work closely with digital, academic, and professional services colleagues to embed security by design across platforms, projects, and services. About you: We are seeking a proactive, visible, and highly credible individual with a proven track record in providing senior cyber or information security leadership and delivering a cyber security strategy with measurable outcomes. You will be confident engaging and influencing at senior and executive level and experienced in preventing the need but understanding how to lead or coordinate a cyber incident response. You will have strong knowledge of cyber security and data protection legislation, a pragmatic, risk-based approach, and excellent communication skills, with a relevant professional accreditation (e.g. CISSP, CISM, ISO 27001 Lead Implementer), or an undergraduate degree or equivalent experience. For further information, or to arrange a discussion about the role, please contact Chris Lakey - Head of IT Services and Operations. We will be holding initial interviews via Teams during w/c 4 May and final interviews will be held on campus in Preston during w/c 11 May 2026. Use of AI in applications : We want to understand your genuine interest in the role and artificial intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience and the written elements of your application should accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. What we can offer you: We have a fantastic package of rewards and lifestyle benefits - from an attractive annual leave entitlement to access to a comprehensive employee benefits platform which includes a 24/7 online GP. Our people are our most important asset. We'll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you'll be making a positive difference to other people's lives. About us: We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all. The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page. Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
Apr 22, 2026
Full time
Job Reference 0287-26 Date Posted Wednesday 1 April 2026 Application Closing Date Sunday 26 April 2026 at 11.59pm Location Preston Campus Salary circa £70,000 per annum Basis Full Time Contract Type Indefinite Job Category / Type Management School / Service IT Services Hours 37.00 hours per week Interview Date See advert Job details When you work for the University of Lancashire , you'll be part of a thriving community of talent that's united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you'll be playing a vital part in helping us achieve our vision. About the role: We're seeking an experienced and forward-thinking Cyber Security Lead to provide both strategic direction and hands on leadership for cyber security across the University. As a senior member of our Learning & Information Services (LIS) team, you will play a pivotal role in safeguarding our people, data, systems, and reputation - ensuring we can deliver secure teaching, research, and professional services. This is an exciting opportunity to shape and influence the University's ongoing digital transformation. You will help drive continued investment in our digital landscape and lead the development of a world class, safe, and secure environment for students, staff and the wider community. We are looking for a creative leader who embraces innovation and leverages emerging technologies - including AI, to stay ahead in a fast moving and constantly evolving cyber security landscape. The Cyber Security Lead will lead the University's cyber security programme, shaping and delivering a proactive, risk-based security capability. Acting as the University's cyber security subject-matter expert, you will bridge strategy and operational delivery, advising senior leaders on risk, threat, and assurance. Additionally the post-holder will lead a specialist cyber security team and work closely with digital, academic, and professional services colleagues to embed security by design across platforms, projects, and services. About you: We are seeking a proactive, visible, and highly credible individual with a proven track record in providing senior cyber or information security leadership and delivering a cyber security strategy with measurable outcomes. You will be confident engaging and influencing at senior and executive level and experienced in preventing the need but understanding how to lead or coordinate a cyber incident response. You will have strong knowledge of cyber security and data protection legislation, a pragmatic, risk-based approach, and excellent communication skills, with a relevant professional accreditation (e.g. CISSP, CISM, ISO 27001 Lead Implementer), or an undergraduate degree or equivalent experience. For further information, or to arrange a discussion about the role, please contact Chris Lakey - Head of IT Services and Operations. We will be holding initial interviews via Teams during w/c 4 May and final interviews will be held on campus in Preston during w/c 11 May 2026. Use of AI in applications : We want to understand your genuine interest in the role and artificial intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience and the written elements of your application should accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. What we can offer you: We have a fantastic package of rewards and lifestyle benefits - from an attractive annual leave entitlement to access to a comprehensive employee benefits platform which includes a 24/7 online GP. Our people are our most important asset. We'll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you'll be making a positive difference to other people's lives. About us: We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all. The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page. Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.