Cafe Assistant

Caf Assistant
Role Purpose

To support the smooth daily running of Vibe Caf by delivering friendly customer service, preparing food and drinks, and maintaining high standards of cleanliness, safety and professionalism in a public-facing council environment.

Key Responsibilities

Customer Service

Deliver warm, friendly and professional service to all customers

Operate tills accurately and handle cash and card payments responsibly

Maintain high standards of personal hygiene, appearance and conduct

Respond positively and politely to customer requests and queries

Food & Beverage Preparation

Prepare and serve hot and cold drinks, light meals and snacks

Follow approved recipes, portion control and presentation standards

Support healthier menu options and allergen awareness

Cleanliness & Safety

Maintain cleanliness of caf , kitchen, seating and storage areas

Follow food safety, allergen and hygiene procedures at all times

Support daily and weekly cleaning schedules and safety checks

Team Support & Training

Work cooperatively as part of a small on-site team

Participate fully in training and development

Support colleagues during busy periods and maintain team standards

Remain calm, professional and composed under pressure

Skills & Experience

Essential

Experience in a caf , hospitality or customer-facing role (or strong transferable skills)

Good communication and interpersonal skills

Willingness to complete Food Safety training

Desirable

Previous food handling experience

Knowledge of allergen awareness

Personal Attributes

Friendly, reliable and punctual

Professional demeanour with strong customer focus

Self-controlled and resilient during busy service periods

Takes pride in service quality and cleanlines