Head of Operations

A Senior Leadership role shaping the future of primarycare

We are seeking an experienced Head of Operations to join GDOC at an exciting point of growth and transformation.

This role has a broad and influential remit: to lead and improve our non clinical operations, strengthen performance across our network of GP practices and contracts, and ensure services are safe, sustainable and ready for the future of neighbourhood based care.

Reporting to the Chief Operating Officer, you will play a key role in shaping how high quality primary care is delivered to over 50,000 patients across Gloucestershire, working closely with clinical leaders, operational teams and system partners.

Main duties of the job

As Head of Operations, you will hold senior accountability for the safe, effective and efficient delivery of G DOC services across GMS, APMS and wider NHS contracts.

About us

G DOC LTD is a unique, GP owned organisation, all GP surgeries in Gloucestershire are our shareholders. We operate with a not for profit ethos, ensuring every decision and service is focused on improving patient outcomes and reinvesting in local Primary Care across the county.

We directly manage several GP surgeries in Gloucester and the Forest of Dean, providing patient centred care to more than 50,000 patients. We value continuity of care and practice teams are at the heart of all we do. In addition to our surgeries, we deliver a range of countywide commissioned services designed to improve access, increase capacity, or provide specialist support. Our teams are committed to delivering sustainable, high quality primary care while fostering innovation and collaboration across the local health system.

We offer a competitive and supportive package, including:

• Salary of £70,000 £80,000 per annum
• 25 days annual leave, rising to 30 days after 5 years (plus bank holidays)
• Flexible working options, including tailored hours and hybrid working where possible
• Strong focus on career development and growth
• Supportive management structures and central expertise
• A genuine commitment to staff wellbeing

Job responsibilities

As Head of Operations, you will hold senior accountability for the safe, effective and efficient delivery of G DOC services across GMS, APMS and wider NHS contracts.

You will:

• Lead and standardise operational delivery across multiple sites, balancing consistency with local responsiveness
• Improve access, quality, safety and productivity
• Lead and support a network of Local Operational Leaders
• Hold accountability for workforce planning, staffing budgets and recruitment decisions
• Ensure organisational readiness for Neighbourhood Health models
• Oversee estates, digital operational readiness and business continuity
• Represent G DOC in system and neighbourhood forums
• Maintain strong governance, compliance and risk oversight

This is a visible and influential role for someone who enjoys leading and driving change at scale and translating strategy into operational delivery.

Person Specification Experience

• You will be a senior operational leader from an environment with high volumes of public, patient or customer interaction with experience of:
• Leading multi site operations
• Workforce and financial management
• Service improvement and standardisation
• Collaborative working with clinical and system partners
• Creating clarity and shared direction, building confidence and commitment to improvement
• You will share our values and be motivated by improving patient access and outcomes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.