Visitor Services Assistant

Visitor Services Assistant

Job Reference: HCC623734
Salary Range: £24,796 - £25,128 pro-rata, per annum
Work Location: Staunton Farm, Havant
Hours per week: 19.5
Contract Type: Permanent
Closing Date:1 May 2026

We are looking for a friendly, enthusiastic Visitor Services Assistant to join our Visitor Services Team and be at the heart of the visitor experience.

Are you looking for a challenging and diverse role working as part of a friendly and supportive team, with an opportunity to make a real difference?

The Role:

Staunton Farm is set within the historic Staunton Estate and includes a working farm, ornamental gardens and a tropical glasshouse. It is a much loved destination for visitors of all ages.

As a Visitor Services Assistant, you will be the first point of contact for many of our visitors. You will play a key role in welcoming guests and ensuring they enjoy a positive, memorable visit that inspires them to return.

This is a great opportunity to work in a unique, welcoming environment where no two days are the same. You'll be part of a supportive team and help create memorable experiences for visitors to Staunton Farm.

What you'll do:

This is a varied, customer focused role that involves:

• Managing the front desk, welcoming visitors and answering enquiries
• Providing information about events, activities and what's on at the park
• Handling admissions, memberships and holiday event bookings
• Processing cash and card payments accurately and efficiently
• Completing end of day cashing up and reconciliation in line with procedures
• Working in the Farm Shop, selling local produce
• Maintaining high standards of food safety, compliance and shop presentation
• Communicating with visitors in person, by telephone, email and online, including via the website and social media
• Completing administrative tasks to support the smooth running of the farm and visitor services

What we're looking for:

• Relevant experience in a similar role or in retail/customer service
• Enjoyment working with the public and delivering excellent customer service
• Excellent communication skills, both verbal and written
• Knowledge of the local community and environment (desirable)
• Enthusiasm, inspiration and flexibility
• Can work well as part of a small team and use their own initiative
• Demonstrates core values of patience, empathy, and compassion
• A team player with strong collaborative skills
• Excellent communication skills for building positive relationships with a diverse range of people, including visitors, carers, professionals and colleagues
• Sound IT skills and able to accurately record information

Staunton Farm is open 363 days of the year. This role includes weekend and Bank Holiday working and requires a flexible person that can work early and late shifts to support the demands of the business during our key events throughout the year, for which enhancements will be paid in line with the Hampshire County Council salary policy.

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

If you think you have what it takes to make a real difference in Hampshire, get in touch!

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.