The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
With ambitious growth objectives in place for 2026 and beyond, we re currently looking to hear from the very best graduate, sales and recruitment talent on the market. A successful executive recruitment business operating across a range of established and emerging sectors, Verrus have a proven track record for proactively delivering game-changing senior professionals to a predominantly international client base that ranges from rapid growth start-ups to established corporations. We are presently looking to capitalise on strong business pipeline by adding to several of our specialist practices that operate in the growth verticals of: Mission-Critical Construction Mechanical Contracting WeathTech Intralogistics & Warehouse Automation FFI (Flavours, Fragrances & Ingredients) Animal Health As an Executive Recruiter within one of these teams, you ll be responsible for meeting billing objectives through the permanent placement of mid-level to C-suite executives on a global basis but with particular focus across North America, EMEA, and APAC. This is a 360-recruitment role, so business development will form a significant part of your day to day: Identifying and winning new clients through the proactive marketing of the best talent in your assigned sector specialism. What We re Looking For: A minimum bachelor s degree qualification Confident, engaging, and articulate interpersonal skills First class written and verbal communication in English (additional languages advantageous) A bold, dynamic, competitive, and charismatic personality. Strong organisational skills, attention to detail, and commercial awareness Self-motivation, proactivity, tenacity, and resilience. Proficiency in the use of Microsoft365 products, LinkedIn and AI tools The ability to multi-task and prioritise across multiple concurrent projects/campaigns. Prior recruitment, consulting, sales, or business development experience or prior exposure to one or more of the above-mentioned sectors - would clearly be advantageous, but this is by no means a prerequisite as full and ongoing training will be provided. Your success and advancement will more likely be dictated by your attitude, drive and application. What s In It For You? A highly competitive basic salary Company pension scheme A transparent and collaborative team culture underpinned by our core values of trust and integrity. A comprehensive onboarding process with ongoing training, development, and support Clear opportunities to progress through the business as we continue to grow, our talent pathway offering either senior consultant or leadership routes of advancement. A fabulous working environment in one of Leeds City Centre s landmark office buildings A rapid selection and assessment process Access to cutting edge tools, resources, technology, AI, and software platforms. Team social events, incentive-based trips, executive club overseas weekends away. (Qualifying) enrolment within GymFlex health & fitness incentive. If uncapped earning potential and rapid, meritocratic career progression are your prime drivers, then you might prove to be an important component of our continued growth and success.
Apr 23, 2026
Full time
With ambitious growth objectives in place for 2026 and beyond, we re currently looking to hear from the very best graduate, sales and recruitment talent on the market. A successful executive recruitment business operating across a range of established and emerging sectors, Verrus have a proven track record for proactively delivering game-changing senior professionals to a predominantly international client base that ranges from rapid growth start-ups to established corporations. We are presently looking to capitalise on strong business pipeline by adding to several of our specialist practices that operate in the growth verticals of: Mission-Critical Construction Mechanical Contracting WeathTech Intralogistics & Warehouse Automation FFI (Flavours, Fragrances & Ingredients) Animal Health As an Executive Recruiter within one of these teams, you ll be responsible for meeting billing objectives through the permanent placement of mid-level to C-suite executives on a global basis but with particular focus across North America, EMEA, and APAC. This is a 360-recruitment role, so business development will form a significant part of your day to day: Identifying and winning new clients through the proactive marketing of the best talent in your assigned sector specialism. What We re Looking For: A minimum bachelor s degree qualification Confident, engaging, and articulate interpersonal skills First class written and verbal communication in English (additional languages advantageous) A bold, dynamic, competitive, and charismatic personality. Strong organisational skills, attention to detail, and commercial awareness Self-motivation, proactivity, tenacity, and resilience. Proficiency in the use of Microsoft365 products, LinkedIn and AI tools The ability to multi-task and prioritise across multiple concurrent projects/campaigns. Prior recruitment, consulting, sales, or business development experience or prior exposure to one or more of the above-mentioned sectors - would clearly be advantageous, but this is by no means a prerequisite as full and ongoing training will be provided. Your success and advancement will more likely be dictated by your attitude, drive and application. What s In It For You? A highly competitive basic salary Company pension scheme A transparent and collaborative team culture underpinned by our core values of trust and integrity. A comprehensive onboarding process with ongoing training, development, and support Clear opportunities to progress through the business as we continue to grow, our talent pathway offering either senior consultant or leadership routes of advancement. A fabulous working environment in one of Leeds City Centre s landmark office buildings A rapid selection and assessment process Access to cutting edge tools, resources, technology, AI, and software platforms. Team social events, incentive-based trips, executive club overseas weekends away. (Qualifying) enrolment within GymFlex health & fitness incentive. If uncapped earning potential and rapid, meritocratic career progression are your prime drivers, then you might prove to be an important component of our continued growth and success.
Corporate Finance Executive Our client, a well-established and highly regarded advisory firm, is seeking a talented Corporate Finance Executive to join their growing team. Working within a partner-led environment, you will typically be part of a small, high-performing team, gaining exposure to a broad range of clients across multiple industry sectors. This is an excellent opportunity for an ambitious individual looking to develop their career within a dynamic and fast-paced corporate finance setting. The Role You will play a key role in supporting both lead advisory and due diligence assignments, working to tight deadlines and contributing to the successful delivery of transactions. Key Responsibilities Developing detailed financial models and cash flow forecasts Preparing and critically appraising business plans and financial budgets Undertaking business valuations using appropriate methodologies Conducting acquirer and target research to support transactions Producing high-quality sales memoranda and supporting materials Performing financial due diligence on behalf of buyers and investors, including detailed analysis of key financial indicators Liaising with management teams and key stakeholders to ensure efficient delivery of services The Candidate Strong analytical and financial modelling skills High attention to detail and ability to meet tight deadlines Excellent communication and interpersonal skills A proactive, team-oriented mindset ACA / ACCA / CFA qualified or part-qualified (or equivalent) What's on Offer Exposure to a wide variety of transactions and sectors Direct interaction with senior stakeholders and partners A collaborative and supportive working environment Clear opportunities for career progression
Apr 23, 2026
Full time
Corporate Finance Executive Our client, a well-established and highly regarded advisory firm, is seeking a talented Corporate Finance Executive to join their growing team. Working within a partner-led environment, you will typically be part of a small, high-performing team, gaining exposure to a broad range of clients across multiple industry sectors. This is an excellent opportunity for an ambitious individual looking to develop their career within a dynamic and fast-paced corporate finance setting. The Role You will play a key role in supporting both lead advisory and due diligence assignments, working to tight deadlines and contributing to the successful delivery of transactions. Key Responsibilities Developing detailed financial models and cash flow forecasts Preparing and critically appraising business plans and financial budgets Undertaking business valuations using appropriate methodologies Conducting acquirer and target research to support transactions Producing high-quality sales memoranda and supporting materials Performing financial due diligence on behalf of buyers and investors, including detailed analysis of key financial indicators Liaising with management teams and key stakeholders to ensure efficient delivery of services The Candidate Strong analytical and financial modelling skills High attention to detail and ability to meet tight deadlines Excellent communication and interpersonal skills A proactive, team-oriented mindset ACA / ACCA / CFA qualified or part-qualified (or equivalent) What's on Offer Exposure to a wide variety of transactions and sectors Direct interaction with senior stakeholders and partners A collaborative and supportive working environment Clear opportunities for career progression
Procurement Manager (Sourcing Manager internally) The Opportunity: Procurement Manager An exciting opportunity has arisen for a Procurement Manager to join a thriving organisation within its Indirects team. In this role, you can make a genuine difference, take pride in your work, and be part of a team that is driving the organisation into a new and exciting era. Who are they? The organisation offers solutions to help manage spend effectively and improve performance. It works with both public and private healthcare and non healthcare providers to optimise the use of products and services, identify cost saving opportunities, and deliver best value. DUTIES (included, but not limited to): Category Knowledge Understand, or demonstrate an aptitude to learn, the product categories assigned and how end users interface with the products and services Understand or demonstrate an ability to learn in depth aspects of categories, including: Product comparisons between supplier offerings and the impact on providers in deriving value through procurement opportunities Interpretation and use of market information provided by internal sales, marketing, and global sourcing teams to drive commercial and technical opportunities Future product pipelines and impact on the market Product features and benefits Supplier Knowledge Develop and use supplier knowledge to build strategies, create leverage, mitigate risks, and anticipate market and supplier direction Discuss future product pipelines with suppliers Review current and future opportunities Investigate new supplier entrants to the market Conduct market analysis, including understanding future product pipelines and market impact Understand supplier offerings and unique selling points Sourcing Process Demonstrate a thorough understanding of, and accountability for, the sourcing process for the assigned portfolio, including market research, bid drafting and preparation, RFI, strategy development and validation, SQ, RFP/ITT, bid evaluation, contract negotiations, contract management, and contract launch Undertake pre market assessments of award scenarios and use outputs to inform sourcing strategies for assigned categories Deliver end to end sourcing initiatives in line with organisational sourcing practices Present category strategies and final awards to internal and external stakeholders for review and discussion Supplier and Customer Relationship Management Manage supplier relationships throughout the sourcing process Participate in supplier business reviews and review new products, technologies, and services as they arise in assigned categories Build strong relationships with senior level supplier contacts Identify and establish key customer relationships to support portfolio growth Build and nurture effective customer relationships through frequent interaction and engagement at all levels, including executive level Work collaboratively with suppliers and customers to drive best value Line Management Recognise and support development gaps within the team Create time for effective appraisals and career conversations to ensure team motivation and capability Demonstrate and promote the organisation s values and encourage values led behaviour across the team Meet financial and operational goals within the annual contracting plan KNOWLEDGE, SKILLS & ABILITIES Essential Proven public sector procurement experience delivering complex procurement projects in line with the Public Contract Regulations 2015 (PCR 2015) Knowledge of the Procurement Act 2023 Experience in people management, with the ability to delegate, empower, and develop others A proven track record of delivery against targets Strategic sourcing and category management experience Supplier relationship management experience Effective project management and planning skills for complex procurement projects running concurrently A proactive, analytical, and solutions focused mindset Accomplished user of e procurement systems and Microsoft Word, Excel, PowerPoint, and Outlook Desirable Understanding of EU Directives Understanding of Group Purchasing Organisations Evidence of achievements in savings and/or service improvements Experience of working with large stakeholder groups Membership of, or training towards membership of, the Chartered Institute of Purchasing and Supply (CIPS), and working in accordance with the CIPS Code of Ethics Why work here? You ll be part of a collaborative and mission driven team that values innovation, integrity, and impact. The organisation offers: A supportive and inclusive work environment Opportunities for professional growth and development The chance to make a real difference in public sector procurement Benefits Core benefits include: Pension 25 days annual leave plus Bank Holidays Hybrid working (2 3 days from home per week) Dedicated wellbeing time each month to support personal wellbeing Volunteering leave Employees can also access a range of voluntary benefits available at set times during the year, including: Cycle to work scheme Electric vehicle scheme Private healthcare Gym membership options Technology purchase schemes Private GP consultations The option to purchase up to 10 additional days of annual leave Commercially astute and proactive individuals are encouraged to apply. REF-
Apr 23, 2026
Full time
Procurement Manager (Sourcing Manager internally) The Opportunity: Procurement Manager An exciting opportunity has arisen for a Procurement Manager to join a thriving organisation within its Indirects team. In this role, you can make a genuine difference, take pride in your work, and be part of a team that is driving the organisation into a new and exciting era. Who are they? The organisation offers solutions to help manage spend effectively and improve performance. It works with both public and private healthcare and non healthcare providers to optimise the use of products and services, identify cost saving opportunities, and deliver best value. DUTIES (included, but not limited to): Category Knowledge Understand, or demonstrate an aptitude to learn, the product categories assigned and how end users interface with the products and services Understand or demonstrate an ability to learn in depth aspects of categories, including: Product comparisons between supplier offerings and the impact on providers in deriving value through procurement opportunities Interpretation and use of market information provided by internal sales, marketing, and global sourcing teams to drive commercial and technical opportunities Future product pipelines and impact on the market Product features and benefits Supplier Knowledge Develop and use supplier knowledge to build strategies, create leverage, mitigate risks, and anticipate market and supplier direction Discuss future product pipelines with suppliers Review current and future opportunities Investigate new supplier entrants to the market Conduct market analysis, including understanding future product pipelines and market impact Understand supplier offerings and unique selling points Sourcing Process Demonstrate a thorough understanding of, and accountability for, the sourcing process for the assigned portfolio, including market research, bid drafting and preparation, RFI, strategy development and validation, SQ, RFP/ITT, bid evaluation, contract negotiations, contract management, and contract launch Undertake pre market assessments of award scenarios and use outputs to inform sourcing strategies for assigned categories Deliver end to end sourcing initiatives in line with organisational sourcing practices Present category strategies and final awards to internal and external stakeholders for review and discussion Supplier and Customer Relationship Management Manage supplier relationships throughout the sourcing process Participate in supplier business reviews and review new products, technologies, and services as they arise in assigned categories Build strong relationships with senior level supplier contacts Identify and establish key customer relationships to support portfolio growth Build and nurture effective customer relationships through frequent interaction and engagement at all levels, including executive level Work collaboratively with suppliers and customers to drive best value Line Management Recognise and support development gaps within the team Create time for effective appraisals and career conversations to ensure team motivation and capability Demonstrate and promote the organisation s values and encourage values led behaviour across the team Meet financial and operational goals within the annual contracting plan KNOWLEDGE, SKILLS & ABILITIES Essential Proven public sector procurement experience delivering complex procurement projects in line with the Public Contract Regulations 2015 (PCR 2015) Knowledge of the Procurement Act 2023 Experience in people management, with the ability to delegate, empower, and develop others A proven track record of delivery against targets Strategic sourcing and category management experience Supplier relationship management experience Effective project management and planning skills for complex procurement projects running concurrently A proactive, analytical, and solutions focused mindset Accomplished user of e procurement systems and Microsoft Word, Excel, PowerPoint, and Outlook Desirable Understanding of EU Directives Understanding of Group Purchasing Organisations Evidence of achievements in savings and/or service improvements Experience of working with large stakeholder groups Membership of, or training towards membership of, the Chartered Institute of Purchasing and Supply (CIPS), and working in accordance with the CIPS Code of Ethics Why work here? You ll be part of a collaborative and mission driven team that values innovation, integrity, and impact. The organisation offers: A supportive and inclusive work environment Opportunities for professional growth and development The chance to make a real difference in public sector procurement Benefits Core benefits include: Pension 25 days annual leave plus Bank Holidays Hybrid working (2 3 days from home per week) Dedicated wellbeing time each month to support personal wellbeing Volunteering leave Employees can also access a range of voluntary benefits available at set times during the year, including: Cycle to work scheme Electric vehicle scheme Private healthcare Gym membership options Technology purchase schemes Private GP consultations The option to purchase up to 10 additional days of annual leave Commercially astute and proactive individuals are encouraged to apply. REF-
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 23, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Senior Qualified Residential Conveyancing Lawyer Wells (Hybrid - 3 days in the office) Overview TSR Legal are pleased to be working with an established law fim in Wells. Who are seeking an experienced and highly capable Senior Residential Conveyancing Lawyer to join their conveyancing team in Wells. This is an excellent opportunity for a qualified professional with strong technical expertise to take on a varied caseload, including complex matters, while playing a key role in supporting the continued growth of the department. The Role You will be responsible for delivering an expert legal service across all aspects of residential conveyancing, with a particular focus on more complex transactions. This includes matters such as deeds of grant, covenants, easements, assignments, declarations of trust, the creation of residential leases, equity release, and issues arising under the Building Safety Act. Key Responsibilities Managing a full caseload of residential conveyancing matters from instruction to completion Ensuring all transactions are progressed efficiently, with thorough due diligence at every stage Handling a broad range of work, including: Sales, purchases, and remortgages New build transactions Right to Buy and Help to Buy schemes Shared ownership matters Lease extensions and deeds of variation Other specialist schemes as required Providing clear, practical legal advice while maintaining a high standard of client care Meeting individual billing and time-recording targets Contributing to business development initiatives and strengthening client relationships Mentoring and supporting junior team members, assisting with their ongoing development About You Qualified Solicitor, Legal Executive or Licensed Conveyancer with 5+ years' PQE Proven experience managing complex residential conveyancing matters Strong technical knowledge and attention to detail Commercially aware with the ability to manage a busy and varied caseload A collaborative team player with a proactive approach to mentoring others What's on Offer Hybrid working (3 days office-based in Wells) A supportive and forward-thinking team environment High-quality work with a strong pipeline of instructions Opportunities for progression and involvement in team growth Interested? If you're ready to take the next step in your conveyancing career and join a firm where you can make a real impact, contact Hannah Williams at TSR Legal directly or apply below with your CV.
Apr 23, 2026
Full time
Senior Qualified Residential Conveyancing Lawyer Wells (Hybrid - 3 days in the office) Overview TSR Legal are pleased to be working with an established law fim in Wells. Who are seeking an experienced and highly capable Senior Residential Conveyancing Lawyer to join their conveyancing team in Wells. This is an excellent opportunity for a qualified professional with strong technical expertise to take on a varied caseload, including complex matters, while playing a key role in supporting the continued growth of the department. The Role You will be responsible for delivering an expert legal service across all aspects of residential conveyancing, with a particular focus on more complex transactions. This includes matters such as deeds of grant, covenants, easements, assignments, declarations of trust, the creation of residential leases, equity release, and issues arising under the Building Safety Act. Key Responsibilities Managing a full caseload of residential conveyancing matters from instruction to completion Ensuring all transactions are progressed efficiently, with thorough due diligence at every stage Handling a broad range of work, including: Sales, purchases, and remortgages New build transactions Right to Buy and Help to Buy schemes Shared ownership matters Lease extensions and deeds of variation Other specialist schemes as required Providing clear, practical legal advice while maintaining a high standard of client care Meeting individual billing and time-recording targets Contributing to business development initiatives and strengthening client relationships Mentoring and supporting junior team members, assisting with their ongoing development About You Qualified Solicitor, Legal Executive or Licensed Conveyancer with 5+ years' PQE Proven experience managing complex residential conveyancing matters Strong technical knowledge and attention to detail Commercially aware with the ability to manage a busy and varied caseload A collaborative team player with a proactive approach to mentoring others What's on Offer Hybrid working (3 days office-based in Wells) A supportive and forward-thinking team environment High-quality work with a strong pipeline of instructions Opportunities for progression and involvement in team growth Interested? If you're ready to take the next step in your conveyancing career and join a firm where you can make a real impact, contact Hannah Williams at TSR Legal directly or apply below with your CV.
Our client, a well-regarded independent insurance brokerage based in London, is seeking an experienced Account Executive to join their dynamic team. In this pivotal role, you will be responsible for spearheading the development of new commercial insurance business and actively driving growth within the organisation. Your primary focus will be building strong, lasting relationships with clients, prospects, and introducers through face-to-face meetings, telephone, and virtual communication platforms like Teams. You will manage the full sales cycle, from initial engagement to closure, while identifying cross-selling opportunities within existing client portfolios. The role offers flexibility through hybrid working arrangements and requires a proactive, confident approach to sourcing new business across various trades such as Construction, Property Owners, Hospitality, Retail, Leisure, and Manufacturing. You will handle a range of insurance classes including Property, Employers' and Public Liability, Commercial Combined, PI, D&O, Fleet, and Cyber, targeting clients with GWP in the £10-50k range, with occasional larger accounts. Whether you prefer a pure sales focus or a client retention and servicing role, this position provides scope for both paths, with opportunities to place risk directly into the market and manage client accounts comprehensively. Proven experience as an Account Executive within the commercial insurance sector. Strong relationship-building skills with clients, prospects, and introducers. Excellent communication skills, comfortable with face-to-face, telephone, and virtual meetings. Ability to manage the full sales process from prospecting to closing new business. Experience working across diverse trades and sectors, including Construction, Property, Hospitality, and more. Knowledge of a wide range of insurance classes and complexities. Comfortable working independently with a proactive approach to sales and marketing activities. Ability to target clients within GWP ranges of £10k-£50k, with flexibility to handle larger accounts. This is an excellent opportunity to join a reputable, family-feel brokerage that values and supports its staff. You will be part of a motivated team of ambitious professionals, with access to the Bravo Network and the latest market opportunities via Acturis. The role offers competitive rewards, ongoing professional development, and a collaborative environment committed to your success and career growth. If you're looking to make a tangible impact within a flexible and supportive workplace, this position is ideal for a motivated Account Executive ready to take the next step in their career.
Apr 23, 2026
Full time
Our client, a well-regarded independent insurance brokerage based in London, is seeking an experienced Account Executive to join their dynamic team. In this pivotal role, you will be responsible for spearheading the development of new commercial insurance business and actively driving growth within the organisation. Your primary focus will be building strong, lasting relationships with clients, prospects, and introducers through face-to-face meetings, telephone, and virtual communication platforms like Teams. You will manage the full sales cycle, from initial engagement to closure, while identifying cross-selling opportunities within existing client portfolios. The role offers flexibility through hybrid working arrangements and requires a proactive, confident approach to sourcing new business across various trades such as Construction, Property Owners, Hospitality, Retail, Leisure, and Manufacturing. You will handle a range of insurance classes including Property, Employers' and Public Liability, Commercial Combined, PI, D&O, Fleet, and Cyber, targeting clients with GWP in the £10-50k range, with occasional larger accounts. Whether you prefer a pure sales focus or a client retention and servicing role, this position provides scope for both paths, with opportunities to place risk directly into the market and manage client accounts comprehensively. Proven experience as an Account Executive within the commercial insurance sector. Strong relationship-building skills with clients, prospects, and introducers. Excellent communication skills, comfortable with face-to-face, telephone, and virtual meetings. Ability to manage the full sales process from prospecting to closing new business. Experience working across diverse trades and sectors, including Construction, Property, Hospitality, and more. Knowledge of a wide range of insurance classes and complexities. Comfortable working independently with a proactive approach to sales and marketing activities. Ability to target clients within GWP ranges of £10k-£50k, with flexibility to handle larger accounts. This is an excellent opportunity to join a reputable, family-feel brokerage that values and supports its staff. You will be part of a motivated team of ambitious professionals, with access to the Bravo Network and the latest market opportunities via Acturis. The role offers competitive rewards, ongoing professional development, and a collaborative environment committed to your success and career growth. If you're looking to make a tangible impact within a flexible and supportive workplace, this position is ideal for a motivated Account Executive ready to take the next step in their career.
Finance & Operations Manager An exciting opportunity has arisen for a Finance & Operations Manager to play a pivotal role at the heart of the Investor Forum, a leading professional not-for-profit organisation with a small, collaborative team of 9 full-time and part-time employees. This hands-on position offers the chance to lead financial management, budgeting, governance and business operations, working closely with senior leadership to drive organisational success. If you've also worked in the following roles, we'd also like to hear from you: Senior Finance Manager, Financial Controller, Finance Manager & HR Lead, Business Operations Manager SALARY: £50,000 - £60,000 Base Salary + 15% allowance to purchase flexible benefits such as pensions, health and life insurance or to take as cash + Discretionary Bonus + 30 Days Annual Leave plus 8 Days Bank Holiday LOCATION: Hybrid /Central London (NW1) (3 Days per Week from the Office; Tues to Thurs, 2 Days Working from Home; Monday and Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Friday APPLICATION PROCESS: Please send your CV detailing your relevant experience along with a Covering Letter explaining your interest in the role. JOB OVERVIEW We have a fantastic new job opportunity for a Finance & Operations Manager to join the Investor Forum, a respected professional not-for-profit organisation operating at the forefront of investor stewardship and financial services. As a Finance & Operations Manager you will take ownership of financial management, including budgeting, forecasting, financial reporting and audit, alongside overseeing governance, compliance and operational delivery across the organisation. The Finance & Operations Manager will work closely with the Chief Executive Officer and senior stakeholders, supporting strategic decision-making through financial modelling, risk management and effective business operations. This role would suit a proactive Finance & Operations Manager with strong organisational skills, excellent attention to detail and experience using finance systems such as Xero within a professional environment. ABOUT US Established in 2014, the Investor Forum is a not for profit, membership organisation at the forefront of investor stewardship practice in the UK, with a team of 9 full-time and part-time employees. We work with 50+ investment firms across projects, events and engagements, and collaborate with a broad range of stakeholders in the financial services industry. DUTIES Your duties as the Finance & Operations Manager include: Financial Reporting and Analysis: Prepare budgets, cashflow forecasts and financial models Accounts And Audit Management: Oversee year-end accounts and coordinate the audit process Accounts Payable and Receivable: Manage purchase and sales invoices and reconciliations Finance Systems Management: Maintain Xero, including VAT, bank and credit card reconciliations Supplier and Vendor Management: Manage third-party providers including IT, HR and professional services Reporting and oversight: Prepare reports, agendas and minutes for board operating committee meetings Operational Management: Ensure smooth day-to-day running of office and business operations Risk and Compliance: Maintain risk register, internal controls and business continuity processes HR Administration: Oversee payroll, policies, recruitment and employee lifecycle activities Insurance and Policy Management: Maintain organisational insurance and policy frameworks CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in a finance manager, financial controller or similar finance and operations role Strong financial management skills including budgeting, forecasting, cashflow and financial reporting Experience with accounting software such as Xero and strong Microsoft Excel skills Excellent organisational and planning skills with the ability to manage multiple priorities Strong communication skills with high attention to detail Proven ability to work independently and within a small team environment Experience supporting audits, compliance and governance processes Strong stakeholder and supplier management skills DESIRABLE Bookkeeping or accounting qualification Experience within a not-for-profit, membership or SME environment Interest in financial services, capital markets or investor relations NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV and Covering Letter to our Recruitment Team who will review your details. JOB REF: AWDO-P14621 This job is being advertised by AWD online on behalf of The Investor Forum AWD-IN-SPJ
Apr 23, 2026
Full time
Finance & Operations Manager An exciting opportunity has arisen for a Finance & Operations Manager to play a pivotal role at the heart of the Investor Forum, a leading professional not-for-profit organisation with a small, collaborative team of 9 full-time and part-time employees. This hands-on position offers the chance to lead financial management, budgeting, governance and business operations, working closely with senior leadership to drive organisational success. If you've also worked in the following roles, we'd also like to hear from you: Senior Finance Manager, Financial Controller, Finance Manager & HR Lead, Business Operations Manager SALARY: £50,000 - £60,000 Base Salary + 15% allowance to purchase flexible benefits such as pensions, health and life insurance or to take as cash + Discretionary Bonus + 30 Days Annual Leave plus 8 Days Bank Holiday LOCATION: Hybrid /Central London (NW1) (3 Days per Week from the Office; Tues to Thurs, 2 Days Working from Home; Monday and Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Friday APPLICATION PROCESS: Please send your CV detailing your relevant experience along with a Covering Letter explaining your interest in the role. JOB OVERVIEW We have a fantastic new job opportunity for a Finance & Operations Manager to join the Investor Forum, a respected professional not-for-profit organisation operating at the forefront of investor stewardship and financial services. As a Finance & Operations Manager you will take ownership of financial management, including budgeting, forecasting, financial reporting and audit, alongside overseeing governance, compliance and operational delivery across the organisation. The Finance & Operations Manager will work closely with the Chief Executive Officer and senior stakeholders, supporting strategic decision-making through financial modelling, risk management and effective business operations. This role would suit a proactive Finance & Operations Manager with strong organisational skills, excellent attention to detail and experience using finance systems such as Xero within a professional environment. ABOUT US Established in 2014, the Investor Forum is a not for profit, membership organisation at the forefront of investor stewardship practice in the UK, with a team of 9 full-time and part-time employees. We work with 50+ investment firms across projects, events and engagements, and collaborate with a broad range of stakeholders in the financial services industry. DUTIES Your duties as the Finance & Operations Manager include: Financial Reporting and Analysis: Prepare budgets, cashflow forecasts and financial models Accounts And Audit Management: Oversee year-end accounts and coordinate the audit process Accounts Payable and Receivable: Manage purchase and sales invoices and reconciliations Finance Systems Management: Maintain Xero, including VAT, bank and credit card reconciliations Supplier and Vendor Management: Manage third-party providers including IT, HR and professional services Reporting and oversight: Prepare reports, agendas and minutes for board operating committee meetings Operational Management: Ensure smooth day-to-day running of office and business operations Risk and Compliance: Maintain risk register, internal controls and business continuity processes HR Administration: Oversee payroll, policies, recruitment and employee lifecycle activities Insurance and Policy Management: Maintain organisational insurance and policy frameworks CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in a finance manager, financial controller or similar finance and operations role Strong financial management skills including budgeting, forecasting, cashflow and financial reporting Experience with accounting software such as Xero and strong Microsoft Excel skills Excellent organisational and planning skills with the ability to manage multiple priorities Strong communication skills with high attention to detail Proven ability to work independently and within a small team environment Experience supporting audits, compliance and governance processes Strong stakeholder and supplier management skills DESIRABLE Bookkeeping or accounting qualification Experience within a not-for-profit, membership or SME environment Interest in financial services, capital markets or investor relations NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV and Covering Letter to our Recruitment Team who will review your details. JOB REF: AWDO-P14621 This job is being advertised by AWD online on behalf of The Investor Forum AWD-IN-SPJ
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.London, Glasgow, Newcastle, Manchester# Process Mining - Senior Manager Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As a Senior Manager in Process Mining, you will quickly develop strong client relationships as you design cutting edge Process Intelligence solutions. You will lead complex programmes that uncover inefficiencies and deliver measurable business improvements. You will shape strategic initiatives, manage client relationships, and ensure that process mining becomes a driver of transformation across organisations. In this role you will play a key role in: Working with key client stakeholders to understand critical business problems, and architect process intelligence solutions to address these Leading end-to-end process mining workstreams, ensuring actionable insights and tangible outcomes. Defining and prioritising initiatives that align with client objectives and organisational strategy. Managing cross functional teams and guiding delivery across all project phases. Translating technical findings into strategic recommendations for executive stakeholders. Building business cases and overseeing ROI measurement for process transformation projects.As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your Profile We're looking for someone who thrives on solving complex problems, building strong client relationships and leading high impact process mining programmes. You'll enjoy shaping transformation with senior stakeholders and turning data driven insights into real business outcomes. What you'll bring as a Senior Manager Proven ability to open and grow client accounts, building long term, trusted partnerships. A natural problem solver with strong analytical and logical thinking skills. A track record of contributing to commercial success through personal sales and influencing P&L growth. Experience leading end to end process mining programmes that deliver measurable business impact. Confident leadership skills, able to guide cross functional teams and mentor junior consultants. Strong stakeholder management, setting clear expectations and maintaining engagement throughout delivery. The ability to translate technical insights into strategic recommendations for executive level audiences. Experience developing business cases and creating ROI frameworks for transformation initiatives. Capability to assess and advise on the selection of process mining tools to suit different client environments Even better if you have Experience shaping process mining value propositions in presales or business development settings. Knowledge of how to embed process mining into operating models, including governance and scaling approaches. Recognised certifications in process mining, BPM or project delivery (e.g., Celonis, ARIS, Signavio, CBPP, Lean Six Sigma Black Belt). Familiarity with advanced analytics or automation technologies and experience overseeing teams using these methods. Contributions to thought leadership - such as case studies, articles or conference presentations.To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. (To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:• Declare they have a disability, and • Meet the minimum essential criteria for the role.Please opt in during the application process.Experience levelExperienced ProfessionalsLocationLondon, Glasgow, Newcastle, Manchester
Apr 23, 2026
Full time
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.London, Glasgow, Newcastle, Manchester# Process Mining - Senior Manager Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As a Senior Manager in Process Mining, you will quickly develop strong client relationships as you design cutting edge Process Intelligence solutions. You will lead complex programmes that uncover inefficiencies and deliver measurable business improvements. You will shape strategic initiatives, manage client relationships, and ensure that process mining becomes a driver of transformation across organisations. In this role you will play a key role in: Working with key client stakeholders to understand critical business problems, and architect process intelligence solutions to address these Leading end-to-end process mining workstreams, ensuring actionable insights and tangible outcomes. Defining and prioritising initiatives that align with client objectives and organisational strategy. Managing cross functional teams and guiding delivery across all project phases. Translating technical findings into strategic recommendations for executive stakeholders. Building business cases and overseeing ROI measurement for process transformation projects.As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your Profile We're looking for someone who thrives on solving complex problems, building strong client relationships and leading high impact process mining programmes. You'll enjoy shaping transformation with senior stakeholders and turning data driven insights into real business outcomes. What you'll bring as a Senior Manager Proven ability to open and grow client accounts, building long term, trusted partnerships. A natural problem solver with strong analytical and logical thinking skills. A track record of contributing to commercial success through personal sales and influencing P&L growth. Experience leading end to end process mining programmes that deliver measurable business impact. Confident leadership skills, able to guide cross functional teams and mentor junior consultants. Strong stakeholder management, setting clear expectations and maintaining engagement throughout delivery. The ability to translate technical insights into strategic recommendations for executive level audiences. Experience developing business cases and creating ROI frameworks for transformation initiatives. Capability to assess and advise on the selection of process mining tools to suit different client environments Even better if you have Experience shaping process mining value propositions in presales or business development settings. Knowledge of how to embed process mining into operating models, including governance and scaling approaches. Recognised certifications in process mining, BPM or project delivery (e.g., Celonis, ARIS, Signavio, CBPP, Lean Six Sigma Black Belt). Familiarity with advanced analytics or automation technologies and experience overseeing teams using these methods. Contributions to thought leadership - such as case studies, articles or conference presentations.To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. (To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:• Declare they have a disability, and • Meet the minimum essential criteria for the role.Please opt in during the application process.Experience levelExperienced ProfessionalsLocationLondon, Glasgow, Newcastle, Manchester
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Solution Director; Analytics, AI/ML page is loaded Solution Director; Analytics, AI/MLlocations: UK-Hayes-Hyde Park Hayestime type: Full timeposted on: Posted 26 Days Agojob requisition id: R-23123We are seeking a highly accomplished Solution Director (Analytics & Al/ML) to lead the design and sales of two critical solution portfolios: Generative AI/LLM solutions and Data modernization/Lakehouse architectures on AWS.This pivotal role requires mastery of both domains - leveraging generative AI capabilities (Amazon Q, Amazon Bedrock, QuickSight) to drive executive conversations and opportunity creation, while delivering enterprise data modernization through Lakehouse architectures using AWS native services (Glue, SageMaker Unified Studio) and leading platforms (Databricks on AWS, Snowflake on AWS).This is a presales role that demands cross-functional experience with proven ability to engage C-level stakeholders, drive top-of-funnel opportunity creation, and maintain comprehensive account ownership across the entire customer lifecycle.The ideal candidate will excel at both selling the vision of generative AI transformation and delivering the reality of enterprise data modernization, combining deep technical expertise with exceptional business acumen and executive presence. Responsibilities Strategic Leadership & Opportunity Development • Drive top-of-funnel opportunity creation through two parallel tracks: engaging C-level stakeholders with generative AI demonstrations (Amazon Q, Amazon Bedrock) and identifying data modernization needs for Lakehouse transformations.• Lead the design and architecture of dual solution portfolios; 1) Generative AI Solutions : Amazon Bedrock implementations, Amazon Q deployments, QuickSight with Q capabilities, RAG architectures, and custom LLM solutions, and 2) Data Modernization : Enterprise Lakehouse architectures using AWS Glue, SageMaker Unified Studio, Databricks on AWS, and Snowflake on AWS.• Act as the trusted advisor, positioning generative AI as the transformational vision while grounding delivery in robust data platform modernization.• Develop compelling business cases that connect AI aspirations with practical data foundation requirements, demonstrating ROI across both portfolios.• Stay current with advancements in generative AI (foundation models, LLMs) and modern data architectures (Lakehouse patterns, data mesh, unified analytics).• Contribute to Rackspace's intellectual property through reference architectures covering both generative AI implementations and Lakehouse design patterns.• Mentor and provide leadership to Solution Architects by guiding technical development and fostering skill growth across both generative AI and data modernization solution areas. Customer Engagement & Solution Delivery • Serve as the primary technical lead orchestrating both generative AI discussions and data modernization programs for strategic accounts.• Build strategic relationships using two engagement models; 1) Executive Level : Amazon Q demonstrations, QuickSight analytics with generative BI, art-of-the-possible sessions, and 2) Technical Level : Lakehouse architecture workshops, platform assessments (Databricks vs Snowflake vs AWS-native), migration planning.• Lead comprehensive consultative engagements that begin with generative AI vision (Amazon Q, Bedrock) and translate into concrete data modernization roadmaps.• Develop proposals that balance innovative AI capabilities with foundational data platform requirements.Guide customers through parallel journeys: generative AI adoption (POCs to production) and data platform modernization (legacy to Lakehouse).• Collaborate with sales teams to position both solution portfolios strategically based on customer maturity and needs. Technical Excellence & Market Awareness • Maintain deep expertise across both solution domains; 1) Generative AI : Amazon Bedrock, Amazon Q, QuickSight Q, SageMaker JumpStart, prompt engineering, RAG architectures, vector databases, and 2) Data Platforms : AWS Glue, SageMaker Unified Studio, Databricks on AWS, Snowflake on AWS, Redshift, EMR, Apache Iceberg, Delta Lake.• Position AWS solutions effectively against other cloud platforms' offerings in both generative AI (Azure OpenAI, Vertex AI) and data platforms (Azure Synapse, BigQuery)• Guide architectural decisions on build vs. buy for both Al capabilities and data platform componentsExperience Deep experience with generative AI technologies: Amazon Bedrock, Amazon Q, LLM architectures, RAG implementations. Proven track record delivering data modernization: Lakehouse architectures, Databricks and/or Snowflake implementations, AWS Glue/EMR deployments A bachelor's degree in computer science, Data Science, Engineering, Mathematics, or a related technical field is required. At the manager's discretion, additional relevant experience may substitute for the degree requirement. A minimum of 15 years of enterprise solution architecture experience. A minimum of 8 years of public cloud experience. A minimum of 5 years as a senior-level architect or solutions leader with hands-on experience in both AI/ML and data platform modernization. Proven Presales/Sales Engineering experience. Demonstrated success in engaging C-level executives using generative AI demonstrations while delivering complex data platform transformations. Strong understanding across the full spectrum: AI/ML: Generative AI, foundation models, LLMs, traditional ML, prompt engineering, fine-tuning. Data Platforms: Lakehouse architectures, data mesh, ETL/ELT, streaming, data governance, data quality. Proficiency in Python, SQL, and Spark with hands-on experience in: Generative AI: LangChain, vector databases, embedding models. Data Engineering: PySpark, Apache Iceberg/Delta Lake, orchestration tools. A proven ability to articulate both visionary AI possibilities and practical data platform requirements to diverse audiences. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Apr 23, 2026
Full time
Solution Director; Analytics, AI/ML page is loaded Solution Director; Analytics, AI/MLlocations: UK-Hayes-Hyde Park Hayestime type: Full timeposted on: Posted 26 Days Agojob requisition id: R-23123We are seeking a highly accomplished Solution Director (Analytics & Al/ML) to lead the design and sales of two critical solution portfolios: Generative AI/LLM solutions and Data modernization/Lakehouse architectures on AWS.This pivotal role requires mastery of both domains - leveraging generative AI capabilities (Amazon Q, Amazon Bedrock, QuickSight) to drive executive conversations and opportunity creation, while delivering enterprise data modernization through Lakehouse architectures using AWS native services (Glue, SageMaker Unified Studio) and leading platforms (Databricks on AWS, Snowflake on AWS).This is a presales role that demands cross-functional experience with proven ability to engage C-level stakeholders, drive top-of-funnel opportunity creation, and maintain comprehensive account ownership across the entire customer lifecycle.The ideal candidate will excel at both selling the vision of generative AI transformation and delivering the reality of enterprise data modernization, combining deep technical expertise with exceptional business acumen and executive presence. Responsibilities Strategic Leadership & Opportunity Development • Drive top-of-funnel opportunity creation through two parallel tracks: engaging C-level stakeholders with generative AI demonstrations (Amazon Q, Amazon Bedrock) and identifying data modernization needs for Lakehouse transformations.• Lead the design and architecture of dual solution portfolios; 1) Generative AI Solutions : Amazon Bedrock implementations, Amazon Q deployments, QuickSight with Q capabilities, RAG architectures, and custom LLM solutions, and 2) Data Modernization : Enterprise Lakehouse architectures using AWS Glue, SageMaker Unified Studio, Databricks on AWS, and Snowflake on AWS.• Act as the trusted advisor, positioning generative AI as the transformational vision while grounding delivery in robust data platform modernization.• Develop compelling business cases that connect AI aspirations with practical data foundation requirements, demonstrating ROI across both portfolios.• Stay current with advancements in generative AI (foundation models, LLMs) and modern data architectures (Lakehouse patterns, data mesh, unified analytics).• Contribute to Rackspace's intellectual property through reference architectures covering both generative AI implementations and Lakehouse design patterns.• Mentor and provide leadership to Solution Architects by guiding technical development and fostering skill growth across both generative AI and data modernization solution areas. Customer Engagement & Solution Delivery • Serve as the primary technical lead orchestrating both generative AI discussions and data modernization programs for strategic accounts.• Build strategic relationships using two engagement models; 1) Executive Level : Amazon Q demonstrations, QuickSight analytics with generative BI, art-of-the-possible sessions, and 2) Technical Level : Lakehouse architecture workshops, platform assessments (Databricks vs Snowflake vs AWS-native), migration planning.• Lead comprehensive consultative engagements that begin with generative AI vision (Amazon Q, Bedrock) and translate into concrete data modernization roadmaps.• Develop proposals that balance innovative AI capabilities with foundational data platform requirements.Guide customers through parallel journeys: generative AI adoption (POCs to production) and data platform modernization (legacy to Lakehouse).• Collaborate with sales teams to position both solution portfolios strategically based on customer maturity and needs. Technical Excellence & Market Awareness • Maintain deep expertise across both solution domains; 1) Generative AI : Amazon Bedrock, Amazon Q, QuickSight Q, SageMaker JumpStart, prompt engineering, RAG architectures, vector databases, and 2) Data Platforms : AWS Glue, SageMaker Unified Studio, Databricks on AWS, Snowflake on AWS, Redshift, EMR, Apache Iceberg, Delta Lake.• Position AWS solutions effectively against other cloud platforms' offerings in both generative AI (Azure OpenAI, Vertex AI) and data platforms (Azure Synapse, BigQuery)• Guide architectural decisions on build vs. buy for both Al capabilities and data platform componentsExperience Deep experience with generative AI technologies: Amazon Bedrock, Amazon Q, LLM architectures, RAG implementations. Proven track record delivering data modernization: Lakehouse architectures, Databricks and/or Snowflake implementations, AWS Glue/EMR deployments A bachelor's degree in computer science, Data Science, Engineering, Mathematics, or a related technical field is required. At the manager's discretion, additional relevant experience may substitute for the degree requirement. A minimum of 15 years of enterprise solution architecture experience. A minimum of 8 years of public cloud experience. A minimum of 5 years as a senior-level architect or solutions leader with hands-on experience in both AI/ML and data platform modernization. Proven Presales/Sales Engineering experience. Demonstrated success in engaging C-level executives using generative AI demonstrations while delivering complex data platform transformations. Strong understanding across the full spectrum: AI/ML: Generative AI, foundation models, LLMs, traditional ML, prompt engineering, fine-tuning. Data Platforms: Lakehouse architectures, data mesh, ETL/ELT, streaming, data governance, data quality. Proficiency in Python, SQL, and Spark with hands-on experience in: Generative AI: LangChain, vector databases, embedding models. Data Engineering: PySpark, Apache Iceberg/Delta Lake, orchestration tools. A proven ability to articulate both visionary AI possibilities and practical data platform requirements to diverse audiences. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Business Development Executive Salary: £28,000 + uncapped commission Hours: Monday to Friday Location: Leighton Buzzard Our client has been in business for over 36 years and continues to grow from strength to strength. We have an exciting opportunity for an experienced Business Development Executive to join a professional and friendly team. Car driver essential due to attending trade shows. Purpose of Role - Business Development Executive To develop and drive new business sales opportunities utilising a variety of disciplines and processes in a target driven environment. You will be responsible for the exciting and challenging role of proactively building and nurturing long term relationships with new customers. You will be required to actively prospect for new business and communicate with customers to understand their needs and requirements, identifying sales opportunities wherever possible. Cold calling will be a significant part of your day, must possess excellent cold calling skills. The role seeks to achieve maximum margin, sales and new business targets on a daily, weekly and monthly basis. Key Responsibilities- Business Development Executive To achieve daily, weekly and monthly sales goals with the objective to sell at prices which maximise margin opportunity for the company and the mind-set of gaining new business, whilst being mindful of the business sector profile and its associated pricing limitations. Identifying and developing new and existing sales leads. Cold calling, Potential Site visits, Research new markets, new items, trending, networking events, sales proposals/drafts. Establishing the customer's requirements and selling product accordingly. Negotiating with potential or existing customer by phone or email. To maximise sales opportunities on both inbound and out bound sales calls. To achieve minimum set call rates daily. To acquire and maintain a sound knowledge of the product range. Following up swiftly on sales enquiries and sending out relevant information. To ensure that all CRM activity is actioned in a timely and accurate way. To develop monthly reports that highlight activity undertaken, success ratios and opportunity tables. To maintain all information in an intuitive fashion, which can be easily understood and utilised by others in the business. Actively participate and contribute in all team discussions, meetings and events, demonstrating a positive attitude to colleagues at all times. Maintain a flexible and motivated disposition, with an eye for understanding the constant evolution of the business, how it pertains to the position and that the role will evolve in line, at all times, with business demands. Adhere to all policies and procedures relating to sales activity, health and safety and quality management. Skills Required - Business Development Executive Telesales experience Excellent organisational & administrative skills Word / Excel / PowerPoint / Email / Web Sales mentality Can do attitude High attention to detail Team player Proactive, self-starter Target driven Excellent written and oral English Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors. For information on other roles, we have available please call for further details.
Apr 23, 2026
Seasonal
Business Development Executive Salary: £28,000 + uncapped commission Hours: Monday to Friday Location: Leighton Buzzard Our client has been in business for over 36 years and continues to grow from strength to strength. We have an exciting opportunity for an experienced Business Development Executive to join a professional and friendly team. Car driver essential due to attending trade shows. Purpose of Role - Business Development Executive To develop and drive new business sales opportunities utilising a variety of disciplines and processes in a target driven environment. You will be responsible for the exciting and challenging role of proactively building and nurturing long term relationships with new customers. You will be required to actively prospect for new business and communicate with customers to understand their needs and requirements, identifying sales opportunities wherever possible. Cold calling will be a significant part of your day, must possess excellent cold calling skills. The role seeks to achieve maximum margin, sales and new business targets on a daily, weekly and monthly basis. Key Responsibilities- Business Development Executive To achieve daily, weekly and monthly sales goals with the objective to sell at prices which maximise margin opportunity for the company and the mind-set of gaining new business, whilst being mindful of the business sector profile and its associated pricing limitations. Identifying and developing new and existing sales leads. Cold calling, Potential Site visits, Research new markets, new items, trending, networking events, sales proposals/drafts. Establishing the customer's requirements and selling product accordingly. Negotiating with potential or existing customer by phone or email. To maximise sales opportunities on both inbound and out bound sales calls. To achieve minimum set call rates daily. To acquire and maintain a sound knowledge of the product range. Following up swiftly on sales enquiries and sending out relevant information. To ensure that all CRM activity is actioned in a timely and accurate way. To develop monthly reports that highlight activity undertaken, success ratios and opportunity tables. To maintain all information in an intuitive fashion, which can be easily understood and utilised by others in the business. Actively participate and contribute in all team discussions, meetings and events, demonstrating a positive attitude to colleagues at all times. Maintain a flexible and motivated disposition, with an eye for understanding the constant evolution of the business, how it pertains to the position and that the role will evolve in line, at all times, with business demands. Adhere to all policies and procedures relating to sales activity, health and safety and quality management. Skills Required - Business Development Executive Telesales experience Excellent organisational & administrative skills Word / Excel / PowerPoint / Email / Web Sales mentality Can do attitude High attention to detail Team player Proactive, self-starter Target driven Excellent written and oral English Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors. For information on other roles, we have available please call for further details.
This is you: a self-starter, with great communication & sales skills, a persuasive 'people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You're excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you n click apply for full job details
Apr 23, 2026
Contractor
This is you: a self-starter, with great communication & sales skills, a persuasive 'people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You're excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you n click apply for full job details
Location: Poole (Onsite) Salary: £28,000 £45,000 (Guaranteed Base) + 10% Combined Pension Are you a Commercial Insurance professional looking for a high-value role without the pressure of "cold-call" sales targets? Cowell Recruitment is proud to represent a highly stable, independent brokerage in Poole . Unlike many firms that offer low bases and volatile commissions, our client believes in rewarding expertise with a strong, guaranteed salary and a focus on quality over quantity. This role is perfect for a technical expert who takes pride in building long-term client legacies rather than just "closing deals." Why This Role is Different: Guaranteed Earnings: A highly competitive base salary up to £45k, providing financial security regardless of market fluctuations. Relationship-First: Focus on managing and growing an existing book of business through expert advice and technical precision. Full Autonomy: Manage your own diary and client meetings within a supportive, onsite team environment. Professional Investment: Fully funded CII Qualifications (Cert/Dip/ACII) and a clear roadmap for internal promotion. Your Role & Impact: Strategic Management: Owning a diverse portfolio of commercial clients, acting as their primary technical advisor. Consultative Growth: Identifying cross-selling and up-selling opportunities within your book to ensure clients are fully protected. Underwriter Negotiation: Leveraging your relationships with insurers to secure the best terms and premiums for your clients. Retention Excellence: Driving high renewal rates through face-to-face reviews and a "client-first" mindset. Who Are We Looking For? T he Specialist: Proven experience in B2B or Commercial Insurance. (We also welcome Personal Lines professionals with 2+ years of experience looking to move into Commercial). The Professional: Someone who values accuracy, compliance (FCA), and high-level client service. The Local Expert: You are based in or near Poole and enjoy the collaboration of an onsite office culture. The Academic: GCSE Grade C/4 in Maths & English is required; CII qualifications are a major plus. The "Total Reward" Package: Security: 4x Life Assurance & 5-year Income Protection coverage. Wealth: 10% Combined Pension (Rising to 5% Employer / 5% Employee in April 2025). Health: Healthcare Cash Plan, Private Medical/Dental discounts, and 24/7 EAP support. Lifestyle: Cycle to Work, Car Leasing (Salary Sacrifice), Tech schemes, and Retail discounts. Leave: 22 days + Bank Holidays (increasing with service) and enhanced Parental Leave. If you are ready to move into a role where your technical skill is valued over your "sales pitch," apply today for a confidential discussion. Cowell Recruitment Ltd is an equal opportunities agency. Permanent Right to Work (RTW) in the UK is essential. E&OE
Apr 23, 2026
Full time
Location: Poole (Onsite) Salary: £28,000 £45,000 (Guaranteed Base) + 10% Combined Pension Are you a Commercial Insurance professional looking for a high-value role without the pressure of "cold-call" sales targets? Cowell Recruitment is proud to represent a highly stable, independent brokerage in Poole . Unlike many firms that offer low bases and volatile commissions, our client believes in rewarding expertise with a strong, guaranteed salary and a focus on quality over quantity. This role is perfect for a technical expert who takes pride in building long-term client legacies rather than just "closing deals." Why This Role is Different: Guaranteed Earnings: A highly competitive base salary up to £45k, providing financial security regardless of market fluctuations. Relationship-First: Focus on managing and growing an existing book of business through expert advice and technical precision. Full Autonomy: Manage your own diary and client meetings within a supportive, onsite team environment. Professional Investment: Fully funded CII Qualifications (Cert/Dip/ACII) and a clear roadmap for internal promotion. Your Role & Impact: Strategic Management: Owning a diverse portfolio of commercial clients, acting as their primary technical advisor. Consultative Growth: Identifying cross-selling and up-selling opportunities within your book to ensure clients are fully protected. Underwriter Negotiation: Leveraging your relationships with insurers to secure the best terms and premiums for your clients. Retention Excellence: Driving high renewal rates through face-to-face reviews and a "client-first" mindset. Who Are We Looking For? T he Specialist: Proven experience in B2B or Commercial Insurance. (We also welcome Personal Lines professionals with 2+ years of experience looking to move into Commercial). The Professional: Someone who values accuracy, compliance (FCA), and high-level client service. The Local Expert: You are based in or near Poole and enjoy the collaboration of an onsite office culture. The Academic: GCSE Grade C/4 in Maths & English is required; CII qualifications are a major plus. The "Total Reward" Package: Security: 4x Life Assurance & 5-year Income Protection coverage. Wealth: 10% Combined Pension (Rising to 5% Employer / 5% Employee in April 2025). Health: Healthcare Cash Plan, Private Medical/Dental discounts, and 24/7 EAP support. Lifestyle: Cycle to Work, Car Leasing (Salary Sacrifice), Tech schemes, and Retail discounts. Leave: 22 days + Bank Holidays (increasing with service) and enhanced Parental Leave. If you are ready to move into a role where your technical skill is valued over your "sales pitch," apply today for a confidential discussion. Cowell Recruitment Ltd is an equal opportunities agency. Permanent Right to Work (RTW) in the UK is essential. E&OE
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 23, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Customer Service Representative Location: Hove Hours: Full-time, 37.5 hours per week Salary: Up to 26,000 (depending on experience) Immediate Start! We're working with a well-established engineering and manufacturing business to find a proactive Customer Service Representative to join their friendly team in Hove. You'll be responsible for supporting customers with their orders and enquiries, managing accounts, processing orders through the ERP system, and ensuring excellent service throughout the sales process. Duties of the role (but not limited to) include: To communicate and update all customers on commercial aspects via email and telephone. To create new accounts for customers and mainting data for existing clients. To process customer orders in ERP systems and help with customer progress requests. To complete invoicing and order acknowledgement processing To manage the quotation process and contract reviews. To support external Sales Engineer requests. To process customers claims, returns and credits. To update and manage CRM. To liaise with sales subsidaries across Europe to gather relevent information for customer requests. What you'll need: Previous experience in a customer service or order processing role Confident communication skills and attention to detail Strong Microsoft Office skills (especially Excel and Word) Ability to prioritise and work well under pressure Experience using ERP/MRP systems (advantageous but not essential) What's on offer: Salary up to 26,000 33 days holiday (including bank holidays) Private healthcare after probation Pension scheme and profit share Employee rewards and discounts Cycle-to-work scheme If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team. If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed). Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 23, 2026
Full time
Customer Service Representative Location: Hove Hours: Full-time, 37.5 hours per week Salary: Up to 26,000 (depending on experience) Immediate Start! We're working with a well-established engineering and manufacturing business to find a proactive Customer Service Representative to join their friendly team in Hove. You'll be responsible for supporting customers with their orders and enquiries, managing accounts, processing orders through the ERP system, and ensuring excellent service throughout the sales process. Duties of the role (but not limited to) include: To communicate and update all customers on commercial aspects via email and telephone. To create new accounts for customers and mainting data for existing clients. To process customer orders in ERP systems and help with customer progress requests. To complete invoicing and order acknowledgement processing To manage the quotation process and contract reviews. To support external Sales Engineer requests. To process customers claims, returns and credits. To update and manage CRM. To liaise with sales subsidaries across Europe to gather relevent information for customer requests. What you'll need: Previous experience in a customer service or order processing role Confident communication skills and attention to detail Strong Microsoft Office skills (especially Excel and Word) Ability to prioritise and work well under pressure Experience using ERP/MRP systems (advantageous but not essential) What's on offer: Salary up to 26,000 33 days holiday (including bank holidays) Private healthcare after probation Pension scheme and profit share Employee rewards and discounts Cycle-to-work scheme If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team. If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed). Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Junior Sales and Marketing Executive - Hornchurch, London We are currently recruiting for a brand new position of Client Liaison Coordinator to support our sales and marketing process at our luxury home in Hornchurch. With a focus on target achievement and exceptional customer service standards, you'll manage the resident move-in process and take accountability for the new resident administration activity. What Signature Offer Full Time - 40 hours per week Monday to Friday, 9.00am - 5.30pm Up to 30 days annual leave, plus 8 bank holidays, depending on length of service Workplace pension Free meals on shift for staff working 6+ hours Life Assurance Scheme 'Blue Light' discount scheme eligible Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus Staff recognition scheme - Purple Heart Award Ongoing career training and development Employee Assistance Programme, occupational health support and wellbeing services Plus cycle to work scheme, study support, long service awards and more Transport Links Commuting - Emerson Park nearest train station Your Role at Signature Supported by our Client Liaison Manager you'll identify and pursue new sales opportunities, developing and maintaining relevant Business Development contacts within the local community. As Client Liaison Coordinator, you'll assist in meeting sales targets and deadlines, support sales events and exhibitions, update our sales database, follow up on sales leads and produce activity reports as required. You'll also handle general sales and marketing enquiries. You'll manage and coordinate the resident move-in process on a day to day basis, taking accountability for the new resident administration activity and also provide offer cover within the home as needed, including weekends and evenings Internally, this role is called Client Liaison Coordinator, if you are successful this will be your job title. What we're looking for We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in. Alongside good written, verbal communication and Microsoft Office skills, previous sales experience and negotiation skills would be a big advantage. A full valid Driving License is required. About Signature Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels. Wake up to the potential inside you. Apply to Signature Senior Lifestyle today.
Apr 23, 2026
Full time
Junior Sales and Marketing Executive - Hornchurch, London We are currently recruiting for a brand new position of Client Liaison Coordinator to support our sales and marketing process at our luxury home in Hornchurch. With a focus on target achievement and exceptional customer service standards, you'll manage the resident move-in process and take accountability for the new resident administration activity. What Signature Offer Full Time - 40 hours per week Monday to Friday, 9.00am - 5.30pm Up to 30 days annual leave, plus 8 bank holidays, depending on length of service Workplace pension Free meals on shift for staff working 6+ hours Life Assurance Scheme 'Blue Light' discount scheme eligible Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus Staff recognition scheme - Purple Heart Award Ongoing career training and development Employee Assistance Programme, occupational health support and wellbeing services Plus cycle to work scheme, study support, long service awards and more Transport Links Commuting - Emerson Park nearest train station Your Role at Signature Supported by our Client Liaison Manager you'll identify and pursue new sales opportunities, developing and maintaining relevant Business Development contacts within the local community. As Client Liaison Coordinator, you'll assist in meeting sales targets and deadlines, support sales events and exhibitions, update our sales database, follow up on sales leads and produce activity reports as required. You'll also handle general sales and marketing enquiries. You'll manage and coordinate the resident move-in process on a day to day basis, taking accountability for the new resident administration activity and also provide offer cover within the home as needed, including weekends and evenings Internally, this role is called Client Liaison Coordinator, if you are successful this will be your job title. What we're looking for We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in. Alongside good written, verbal communication and Microsoft Office skills, previous sales experience and negotiation skills would be a big advantage. A full valid Driving License is required. About Signature Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels. Wake up to the potential inside you. Apply to Signature Senior Lifestyle today.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Renault Bristol East is looking for an experienced Senior Car Sales Executive to join our busy dealership on Station Road, Kingswood (BS15). Why join us A basic salary of £21,000 pa OTE £45,000 pa uncapped (our top performers earn significantly more!) A demonstrator car from day one and a company car after 1 month's service 33 days' annual leave including Bank Holidays (with the option to buy or click apply for full job details
Apr 23, 2026
Full time
Renault Bristol East is looking for an experienced Senior Car Sales Executive to join our busy dealership on Station Road, Kingswood (BS15). Why join us A basic salary of £21,000 pa OTE £45,000 pa uncapped (our top performers earn significantly more!) A demonstrator car from day one and a company car after 1 month's service 33 days' annual leave including Bank Holidays (with the option to buy or click apply for full job details
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 23, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
