Job Title: Sales Manager Contact Centre
Location: Banbury (Office Based)
Salary: Competitive (DOE) + Bonus
Job Type: Full Time, Permanent
About the Role
We re looking for a driven and results-focused Sales Manager to lead contact centre sales teams across a range of B2B and B2C campaigns.
This is a hands-on role, managing performance through Team Leaders and Advisors, ensuring targets are achieved while maintaining a strong focus on customer experience.
You ll play a key role in driving sales performance, improving conversion rates, and supporting the growth of a fast-paced, multi-client environment.
Key Responsibilities
Lead and manage contact centre sales teams through Team Leaders
Drive performance across KPIs including revenue, conversion and activity
Support and coach Advisors to maximise sales performance
Monitor and improve pipeline, productivity and conversion rates
Work closely with clients, providing updates and performance insights
Analyse MI and performance data to identify trends and improvements
Ensure quality, compliance and customer standards are maintained
Support recruitment, onboarding and training of new sales staff
Contribute to campaign optimisation and continuous improvement
Requirements
Minimum 6 months experience in a Sales Manager or similar leadership role
Experience within a contact centre or high-volume sales environment
Strong understanding of sales KPIs and performance management
Commercially aware with a target-driven mindset
Confident working with data, reporting and performance metrics
Experience managing or mentoring team members
Skills
Strong leadership and coaching ability
Excellent communication skills
Results-driven and highly motivated
Customer-focused approach
Organised and able to work in a fast-paced environment
What You ll Get
Competitive salary (DOE) + bonus
Career progression within a growing business
Supportive and high-energy team environment
If you re a motivated sales leader looking to take the next step in your career, we d love to hear from you