Customer Operations Advisor A local authority is recruiting a Customer Operations Adviser to deliver high-quality, customer-focused services. You will handle enquiries across multiple channels, aiming to resolve issues at first contact while supporting a wide range of administrative processes. Key Responsibilities Deliver excellent customer service across phone, email and other channels Resolve enquiries at first point of contact wherever possible Process administrative tasks, including work with financial and legislative implications Provide accurate advice to benefits customers to support timely claims Maintain accurate records using internal systems Work with internal teams and partners to resolve customer issues Support vulnerable customers where required Contribute to service improvements and work flexibly within the team Requirements Essential GCSEs or equivalent Experience in telephone-based customer service Experience working in a fast-paced environment Strong communication and problem-solving skills Good IT skills and accurate data entry Ability to work independently and meet deadlines Desirable Customer service training or qualification Administrative experience Basic financial knowledge Additional Information Basic DBS required due to contact with vulnerable customers 12 week's contract with potential extension Fully office-based
Apr 25, 2026
Seasonal
Customer Operations Advisor A local authority is recruiting a Customer Operations Adviser to deliver high-quality, customer-focused services. You will handle enquiries across multiple channels, aiming to resolve issues at first contact while supporting a wide range of administrative processes. Key Responsibilities Deliver excellent customer service across phone, email and other channels Resolve enquiries at first point of contact wherever possible Process administrative tasks, including work with financial and legislative implications Provide accurate advice to benefits customers to support timely claims Maintain accurate records using internal systems Work with internal teams and partners to resolve customer issues Support vulnerable customers where required Contribute to service improvements and work flexibly within the team Requirements Essential GCSEs or equivalent Experience in telephone-based customer service Experience working in a fast-paced environment Strong communication and problem-solving skills Good IT skills and accurate data entry Ability to work independently and meet deadlines Desirable Customer service training or qualification Administrative experience Basic financial knowledge Additional Information Basic DBS required due to contact with vulnerable customers 12 week's contract with potential extension Fully office-based
About the role An exciting opportunity has arisen to join our Bodyshop team at BMW Solihull as a Bodyshop Advisor. You will be part of a proactive team focused in delighting our customers and getting it right first time & you will be supporting our Bodyshop Team in driving the productivity and efficiency of the department. You will also be handling and dealing with our customers both internal and external. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. This is a full-time role working 8am-6pm Monday to Friday that requires a proactive & dedicated approach to delighting customers to ensure we provide them with the highest possible levels of service. About you Experience and understanding in aspects of a Bodyshop and Insurance claims is ideal therefore you will already hold a similar position in the motor industry. This is a sales focused role that would suit a forward thinking, people orientated person, and you must be familiar with both Audatex operations & VDA accreditation. You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 24, 2026
Full time
About the role An exciting opportunity has arisen to join our Bodyshop team at BMW Solihull as a Bodyshop Advisor. You will be part of a proactive team focused in delighting our customers and getting it right first time & you will be supporting our Bodyshop Team in driving the productivity and efficiency of the department. You will also be handling and dealing with our customers both internal and external. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. This is a full-time role working 8am-6pm Monday to Friday that requires a proactive & dedicated approach to delighting customers to ensure we provide them with the highest possible levels of service. About you Experience and understanding in aspects of a Bodyshop and Insurance claims is ideal therefore you will already hold a similar position in the motor industry. This is a sales focused role that would suit a forward thinking, people orientated person, and you must be familiar with both Audatex operations & VDA accreditation. You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Dutch Speaking Customer Service Advisor Contract: Permanent Salary: £27,000 + Performance Bonus Location: Newport (Hybrid Working Available) Start Date: ASAP Are you a fluent Dutch speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role. You ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits. Key Responsibilities: Responding to customer queries in both Dutch and English via phone and email Supporting the full lifecycle of claims, from information gathering to resolution Maintaining accurate customer records and case notes in the system Providing clear, empathetic, and professional communication at all times Liaising with other departments to ensure smooth and timely customer support Handling complaints in line with company policy Candidate Requirements: Fluency in both Dutch and English (spoken and written) Strong customer service skills with a desire to deliver excellent experiences Ability to manage multiple tasks with accuracy and attention to detail Confident communication and problem-solving skills Previous experience in customer service or claims handling is an advantage, but not essential Proactive, team-oriented approach with a willingness to learn Benefits Include: £27,000 base salary + performance-related bonus 25 days annual leave (plus the option to buy/sell additional days) 5% matched pension scheme Private medical insurance and life cover Employee assistance programme Comprehensive training and career development support Inclusive, international working environment Wellbeing initiatives and regular team events If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.
Apr 24, 2026
Full time
Dutch Speaking Customer Service Advisor Contract: Permanent Salary: £27,000 + Performance Bonus Location: Newport (Hybrid Working Available) Start Date: ASAP Are you a fluent Dutch speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role. You ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits. Key Responsibilities: Responding to customer queries in both Dutch and English via phone and email Supporting the full lifecycle of claims, from information gathering to resolution Maintaining accurate customer records and case notes in the system Providing clear, empathetic, and professional communication at all times Liaising with other departments to ensure smooth and timely customer support Handling complaints in line with company policy Candidate Requirements: Fluency in both Dutch and English (spoken and written) Strong customer service skills with a desire to deliver excellent experiences Ability to manage multiple tasks with accuracy and attention to detail Confident communication and problem-solving skills Previous experience in customer service or claims handling is an advantage, but not essential Proactive, team-oriented approach with a willingness to learn Benefits Include: £27,000 base salary + performance-related bonus 25 days annual leave (plus the option to buy/sell additional days) 5% matched pension scheme Private medical insurance and life cover Employee assistance programme Comprehensive training and career development support Inclusive, international working environment Wellbeing initiatives and regular team events If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.
Aftersales Manager We're seeking an experienced Aftersales Manager to lead service and warranty operations. You'll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience. Key Responsibilities Lead the aftersales team and oversee daily operations Handle escalated customer issues and warranty claims Improve workshop efficiency, productivity and turnaround times Monitor KPIs (labour hours, WIP, CSI, rework) Ensure high standards in diagnostics, repairs and quality control Support systems implementation and continuous improvement Collaborate with sales and logistics for smooth vehicle handovers About You Proven aftersales management experience (motor trade) Strong technical and commercial understanding Effective leader with excellent communication skills Organised and able to thrive in a fast-paced environment What's on Offer 45k + bonus Company car, pension, and benefits
Apr 24, 2026
Full time
Aftersales Manager We're seeking an experienced Aftersales Manager to lead service and warranty operations. You'll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience. Key Responsibilities Lead the aftersales team and oversee daily operations Handle escalated customer issues and warranty claims Improve workshop efficiency, productivity and turnaround times Monitor KPIs (labour hours, WIP, CSI, rework) Ensure high standards in diagnostics, repairs and quality control Support systems implementation and continuous improvement Collaborate with sales and logistics for smooth vehicle handovers About You Proven aftersales management experience (motor trade) Strong technical and commercial understanding Effective leader with excellent communication skills Organised and able to thrive in a fast-paced environment What's on Offer 45k + bonus Company car, pension, and benefits
Gill Cooke Personnel Ltd T/A The Recruitment Group
Cowley, Oxfordshire
The Recruitment Group is hiring! We're on the lookout for a Fleet Advisor to join our well-established client based in Oxford About the role & Duties: (not limited too) First point of contact for internal fleet drivers and department heads regarding all fleet related queries. Raise Fleet related jobs and apply to Technician workflows, providing updates on vehicle status to internal departments. Plan and schedule upcoming SLA work and update Technicians and Clients accordingly (MOTs, Servicing and Repairs). Liaise with 3rd parties for any job required to be completed externally. Create and circulate reports required to relevant Stakeholders. Assist with the management of accidents and repairs and arrange recovery when necessary. Assist with the management of insurance claims and liaise with providers to reach satisfactory resolution Keep and update records of costs of repair, recoveries and other spend associated to Fleet maintenance About You: Full, valid UK Driving Licence (or European Equivalent) maximum of 5 active penalty points accepted. Previous Customer Service experience. Excellent organisational skills to manage bookings efficiently. Experience of working with both internal and external clients in a customer relationship role, with the ability to communicate effectively, both verbally and in writing, including providing both non-professional and technical advice. Proficient in Microsoft Office including Word and Excel. Experience of preparing quotations, collecting and processing payments and account management. Experience of scheduling activities to maximise efficiency (Desirable). Working Hours: Salary £17.23per hour Working 37hrs per week For more information and to apply, get in touch with Beth at our Oxford branch on (phone number removed) or click 'Apply Now' to submit your application. We wish you the best of luck in your job search!
Apr 23, 2026
Seasonal
The Recruitment Group is hiring! We're on the lookout for a Fleet Advisor to join our well-established client based in Oxford About the role & Duties: (not limited too) First point of contact for internal fleet drivers and department heads regarding all fleet related queries. Raise Fleet related jobs and apply to Technician workflows, providing updates on vehicle status to internal departments. Plan and schedule upcoming SLA work and update Technicians and Clients accordingly (MOTs, Servicing and Repairs). Liaise with 3rd parties for any job required to be completed externally. Create and circulate reports required to relevant Stakeholders. Assist with the management of accidents and repairs and arrange recovery when necessary. Assist with the management of insurance claims and liaise with providers to reach satisfactory resolution Keep and update records of costs of repair, recoveries and other spend associated to Fleet maintenance About You: Full, valid UK Driving Licence (or European Equivalent) maximum of 5 active penalty points accepted. Previous Customer Service experience. Excellent organisational skills to manage bookings efficiently. Experience of working with both internal and external clients in a customer relationship role, with the ability to communicate effectively, both verbally and in writing, including providing both non-professional and technical advice. Proficient in Microsoft Office including Word and Excel. Experience of preparing quotations, collecting and processing payments and account management. Experience of scheduling activities to maximise efficiency (Desirable). Working Hours: Salary £17.23per hour Working 37hrs per week For more information and to apply, get in touch with Beth at our Oxford branch on (phone number removed) or click 'Apply Now' to submit your application. We wish you the best of luck in your job search!
Customer Service Advisor Temporary starting 3rd June - ongoing till the end of the year Burton on Trent 13.50ph, rising to 14.00ph after training Are you a confident, customer-focused professional who thrives in a fast-paced environment? We're recruiting for an exciting temporary opportunity to start in June! You'll be at the heart of operations, providing front-line support across account management, stock control, logistics, and customer enquiries . From processing orders to resolving delivery issues, you'll play a key role in delivering outstanding service to both customers and internal stakeholders. Description of the role: Manage daily order processing via phone, email, CRM & B2B systems. Take full ownership of customer accounts and relationships. Investigate and resolve delivery discrepancies and queries. Monitor stock levels and liaise with logistics teams and key customers. Handle customer and consumer product enquiries Support technical and claims management cases. Process payments over the phone when required. Maintain accurate admin processes and documentation. Assist during busy periods (month-end/year-end) and provide team cover. About you: Proven experience in customer service (essential) Strong communication skills with a confident telephone manner Ability to manage workload, multitask, and meet deadlines. High attention to detail and problem-solving skills Resilient, adaptable, and able to work under pressure. Strong IT skills (Excel, Outlook, CRM systems) A proactive, team-oriented mindset SAP or CRM system familiarity Technical or claims handling experience. If you are an experienced customer service professional looking for your next challenge and are available to start your next role in June, apply today!
Apr 23, 2026
Seasonal
Customer Service Advisor Temporary starting 3rd June - ongoing till the end of the year Burton on Trent 13.50ph, rising to 14.00ph after training Are you a confident, customer-focused professional who thrives in a fast-paced environment? We're recruiting for an exciting temporary opportunity to start in June! You'll be at the heart of operations, providing front-line support across account management, stock control, logistics, and customer enquiries . From processing orders to resolving delivery issues, you'll play a key role in delivering outstanding service to both customers and internal stakeholders. Description of the role: Manage daily order processing via phone, email, CRM & B2B systems. Take full ownership of customer accounts and relationships. Investigate and resolve delivery discrepancies and queries. Monitor stock levels and liaise with logistics teams and key customers. Handle customer and consumer product enquiries Support technical and claims management cases. Process payments over the phone when required. Maintain accurate admin processes and documentation. Assist during busy periods (month-end/year-end) and provide team cover. About you: Proven experience in customer service (essential) Strong communication skills with a confident telephone manner Ability to manage workload, multitask, and meet deadlines. High attention to detail and problem-solving skills Resilient, adaptable, and able to work under pressure. Strong IT skills (Excel, Outlook, CRM systems) A proactive, team-oriented mindset SAP or CRM system familiarity Technical or claims handling experience. If you are an experienced customer service professional looking for your next challenge and are available to start your next role in June, apply today!
If you're at that stage where you're doing far more than just "compliance" but not getting the recognition, autonomy or variety to match, this could be the move. This is a genuinely well-rounded Client Manager role within a growing, modern accountancy practice. You'll manage your own portfolio, get involved in advisory work, and play a key role in developing both clients and junior staff.You'll take ownership of a portfolio of clients, delivering a mix of compliance, advisory, and outsourced finance support. Compliance & Tax Preparation and review of year-end accounts for a range of clients (Ltd, LLPs, partnerships & sole traders) Corporation tax, personal tax and capital gains tax work Supporting with R&D claims and tax planning Ensuring all work is delivered within agreed timelines Outsourcing & Advisory Overseeing bookkeeping, VAT and management accounts Producing management information and performance analysis Supporting clients with profitability, systems and cash flow improvements Preparing forecasts, budgets and business plans Getting involved in funding, valuations and commercial advice Client & Team Management Managing your own client portfolio end-to-end Building strong, long-term client relationships Supporting and developing junior staff Working closely with Directors on client delivery and practice growth Systems & Process Working with cloud-based systems (Xero, TaxCalc etc.) Driving improvements in client processes and internal efficiency Supporting wider operational and admin functions when needed What They're Looking For 5+ years' experience within an accountancy practice AAT / ACCA qualified, part-qualified or QBE Strong technical grounding across accounts and tax Someone commercially aware, not just compliance-focused Confident managing clients and building relationships What's On Offer Competitive salary Hybrid working Flexible hours (7-3, 8-4, 9-5 or 10-6) 25 days holiday + bank holidays Extra day off for your birthday Additional leave with service (up to 30 days) Private medical insurance (after 2 years) Bonus for introducing new business Regular team socials Relaxed, modern working environment
Apr 23, 2026
Full time
If you're at that stage where you're doing far more than just "compliance" but not getting the recognition, autonomy or variety to match, this could be the move. This is a genuinely well-rounded Client Manager role within a growing, modern accountancy practice. You'll manage your own portfolio, get involved in advisory work, and play a key role in developing both clients and junior staff.You'll take ownership of a portfolio of clients, delivering a mix of compliance, advisory, and outsourced finance support. Compliance & Tax Preparation and review of year-end accounts for a range of clients (Ltd, LLPs, partnerships & sole traders) Corporation tax, personal tax and capital gains tax work Supporting with R&D claims and tax planning Ensuring all work is delivered within agreed timelines Outsourcing & Advisory Overseeing bookkeeping, VAT and management accounts Producing management information and performance analysis Supporting clients with profitability, systems and cash flow improvements Preparing forecasts, budgets and business plans Getting involved in funding, valuations and commercial advice Client & Team Management Managing your own client portfolio end-to-end Building strong, long-term client relationships Supporting and developing junior staff Working closely with Directors on client delivery and practice growth Systems & Process Working with cloud-based systems (Xero, TaxCalc etc.) Driving improvements in client processes and internal efficiency Supporting wider operational and admin functions when needed What They're Looking For 5+ years' experience within an accountancy practice AAT / ACCA qualified, part-qualified or QBE Strong technical grounding across accounts and tax Someone commercially aware, not just compliance-focused Confident managing clients and building relationships What's On Offer Competitive salary Hybrid working Flexible hours (7-3, 8-4, 9-5 or 10-6) 25 days holiday + bank holidays Extra day off for your birthday Additional leave with service (up to 30 days) Private medical insurance (after 2 years) Bonus for introducing new business Regular team socials Relaxed, modern working environment
About Healix Health: Founded in 2000 by two clinicians, Healix Health was built on the belief that healthcare works best when it's personal, not prescriptive. We are a leading UK corporate healthcare consultancy, partnering with Employee Benefit Consultancies (EBCs), HR, Finance and Reward leaders to design, fund and govern sustainable employee healthcare strategies. Our clients need more than an off-the-shelf insurance product - they need expert advice, transparency and long-term value. Specialising in self-funded healthcare trusts and clinically led claims management, we help organisations rethink how healthcare is structured, funded and delivered, aligning employee wellbeing with long-term commercial, workforce and financial objectives. We act as a long-term advisory partner rather than a transactional supplier. About The Role As Provider Network Manager , you'll manage the interface between Healix Health and consultants, specialists and practitioners operating within the private healthcare sector. You'll play a key role in ensuring the Healix brand is well represented across the provider marketplace, and that providers understand and meet our expectations for delivering high-quality, safe and cost-effective care. This role combines relationship management, clinical insight, commercial awareness and data-driven decision-making. What you'll be doing: Provider relationship management: Build Healix Health brand awareness across consultants, specialists and practitioners Act as the primary point of contact for provider escalations and partnership discussions Develop credible, trusted relationships with senior clinical professionals Performance & quality management: Work closely with clinical governance teams to address quality or performance issues Engage directly with clinicians where issues are identified Attend relevant industry working groups and share insight internally on changes to clinical coding and practice Commercial & contractual oversight: Lead the ongoing review of the Healix Reasonable & Customary fee schedule Support negotiation, renewal and management of provider agreements and fee structures Assist the clinical team with ad-hoc negotiations for complex or non-standard procedures Identify opportunities to optimise the provider network, reduce unwarranted variation and improve patient value Implement and manage group practice contracts and performance of key specialist networks Operational coordination: Support the delivery of clinical pathways and service development initiatives Data & insight: Analyse activity, financial and quality data to influence provider behaviour Produce reports, dashboards and insight summaries for senior stakeholders Identify trends, risks and opportunities within the provider network Project & stakeholder management: Lead or support projects related to network expansion, service transformation or pathway development Collaborate with clinical, commercial, operations, marketing and finance teams Represent provider management in cross-functional workstreams and external forums About you: Essential experience & skills: Experience in provider or network management within private healthcare, NHS or medical services Strong understanding of acute care environments and consultant/surgeon workflows Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Strong organisational and problem-solving skills Clear, confident written and verbal communication Desirable: Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Understanding of value-based healthcare or pathway optimisation Required Criteria Experience in provider or network management within private healthcare, NHS or medical services Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Desired Criteria Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary Not disclosed
Apr 23, 2026
Full time
About Healix Health: Founded in 2000 by two clinicians, Healix Health was built on the belief that healthcare works best when it's personal, not prescriptive. We are a leading UK corporate healthcare consultancy, partnering with Employee Benefit Consultancies (EBCs), HR, Finance and Reward leaders to design, fund and govern sustainable employee healthcare strategies. Our clients need more than an off-the-shelf insurance product - they need expert advice, transparency and long-term value. Specialising in self-funded healthcare trusts and clinically led claims management, we help organisations rethink how healthcare is structured, funded and delivered, aligning employee wellbeing with long-term commercial, workforce and financial objectives. We act as a long-term advisory partner rather than a transactional supplier. About The Role As Provider Network Manager , you'll manage the interface between Healix Health and consultants, specialists and practitioners operating within the private healthcare sector. You'll play a key role in ensuring the Healix brand is well represented across the provider marketplace, and that providers understand and meet our expectations for delivering high-quality, safe and cost-effective care. This role combines relationship management, clinical insight, commercial awareness and data-driven decision-making. What you'll be doing: Provider relationship management: Build Healix Health brand awareness across consultants, specialists and practitioners Act as the primary point of contact for provider escalations and partnership discussions Develop credible, trusted relationships with senior clinical professionals Performance & quality management: Work closely with clinical governance teams to address quality or performance issues Engage directly with clinicians where issues are identified Attend relevant industry working groups and share insight internally on changes to clinical coding and practice Commercial & contractual oversight: Lead the ongoing review of the Healix Reasonable & Customary fee schedule Support negotiation, renewal and management of provider agreements and fee structures Assist the clinical team with ad-hoc negotiations for complex or non-standard procedures Identify opportunities to optimise the provider network, reduce unwarranted variation and improve patient value Implement and manage group practice contracts and performance of key specialist networks Operational coordination: Support the delivery of clinical pathways and service development initiatives Data & insight: Analyse activity, financial and quality data to influence provider behaviour Produce reports, dashboards and insight summaries for senior stakeholders Identify trends, risks and opportunities within the provider network Project & stakeholder management: Lead or support projects related to network expansion, service transformation or pathway development Collaborate with clinical, commercial, operations, marketing and finance teams Represent provider management in cross-functional workstreams and external forums About you: Essential experience & skills: Experience in provider or network management within private healthcare, NHS or medical services Strong understanding of acute care environments and consultant/surgeon workflows Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Strong organisational and problem-solving skills Clear, confident written and verbal communication Desirable: Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Understanding of value-based healthcare or pathway optimisation Required Criteria Experience in provider or network management within private healthcare, NHS or medical services Excellent relationship management skills with senior clinical stakeholders Ability to interpret clinical, operational and financial data Desired Criteria Experience working directly with specialist or practitioner groups Knowledge of UK private healthcare regulation, CQC standards and clinical governance Commercial contract management experience Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities Salary Not disclosed
Job Title: French Customer Service Advisors (Days) Location: Brighton (Hybrid after training - 2 days in office) Hours: 4 days on, 4 days off (8:00am - 8:00pm) Salary: 26,500 + 5% Bonus + Excellent Benefits An excellent opportunity has arisen for French Customer Service Advisors to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed. Benefits include: 25-30 days holiday plus bank holidays 9% Retirement Savings Plan Private medical insurance (BUPA) Life Insurance & Income Protection Company Sick Pay Cycle to Work Scheme & Season Ticket Loan Employee Discounts The Requirements: Fluent in French & English (written and spoken) Minimum 2 A Levels (A-C) or equivalent Previous customer service experience Confident communicator, both written and verbal Strong IT literacy and ability to multitask Proactive, solutions-focused attitude The Role: Handle inbound and outbound calls, providing assistance in French and English Support customers with policy cover, claims, and emergencies Ensure all case handling is accurately documented Resolve complaints in line with business policy and FCA guidelines Deliver excellent service while meeting KPIs and SLAs Promote a proactive customer service culture If you're keen to join an exceptional team with strong career progression opportunities, apply to this French Customer Service Advisor (Days) role below or call Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm .
Apr 23, 2026
Full time
Job Title: French Customer Service Advisors (Days) Location: Brighton (Hybrid after training - 2 days in office) Hours: 4 days on, 4 days off (8:00am - 8:00pm) Salary: 26,500 + 5% Bonus + Excellent Benefits An excellent opportunity has arisen for French Customer Service Advisors to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed. Benefits include: 25-30 days holiday plus bank holidays 9% Retirement Savings Plan Private medical insurance (BUPA) Life Insurance & Income Protection Company Sick Pay Cycle to Work Scheme & Season Ticket Loan Employee Discounts The Requirements: Fluent in French & English (written and spoken) Minimum 2 A Levels (A-C) or equivalent Previous customer service experience Confident communicator, both written and verbal Strong IT literacy and ability to multitask Proactive, solutions-focused attitude The Role: Handle inbound and outbound calls, providing assistance in French and English Support customers with policy cover, claims, and emergencies Ensure all case handling is accurately documented Resolve complaints in line with business policy and FCA guidelines Deliver excellent service while meeting KPIs and SLAs Promote a proactive customer service culture If you're keen to join an exceptional team with strong career progression opportunities, apply to this French Customer Service Advisor (Days) role below or call Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm .
Our international client urgently requires a Call Centre professional to join their team on a temp-to-perm basis You will efficiently and professionally facilitate, decide upon, and communicate the settlement of aviation damaged luggage claims in line with: Company Behaviors, policies, and KPIs Client requirements Legislative requirements (e.g. MC99, GDPR) Key Accountabilities: Client airline damaged luggage settlement Aviation customer contact, via phone and email, remaining compliant with all policies and requirements Role Challenges: Peer relationship management, within the framework of the Company Behaviours and policies Inter-departmental communication - to ensure that the path to claiming settlement is as efficient as possible Client and supplier relationship management - ensuring constant compliance Role Requirements: Fluent or native written and spoken English - essential Basic MS Office skills - essential GCSE (or equivalent) in Maths, English - essential Experience in an airport or airline operation - desirable Experience in an operational call centre environment - desirable Experience in a high-pressure, fluid sales environment - desirable Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR) o Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times Contacting airline passengers via phone and/or email in line with airline contractual requirements Issuing final settlement of claims within the parameters defined by the airline contract and/or the Montreal Convention (1999) o Ensuring that the final settlement is in the best interests of the client airline and company, whilst maintaining passenger satisfaction Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision making Team player with excellent verbal skills and a keen eye for detail Able to cope under the pressure of a service recovery situation, dealing with the public by Company Policy when in a stressed frame of mind Adaptable and resilient TEMP TO PERM BASIS OFFICE BASED INTERESTED? APPLY NOW!
Apr 23, 2026
Full time
Our international client urgently requires a Call Centre professional to join their team on a temp-to-perm basis You will efficiently and professionally facilitate, decide upon, and communicate the settlement of aviation damaged luggage claims in line with: Company Behaviors, policies, and KPIs Client requirements Legislative requirements (e.g. MC99, GDPR) Key Accountabilities: Client airline damaged luggage settlement Aviation customer contact, via phone and email, remaining compliant with all policies and requirements Role Challenges: Peer relationship management, within the framework of the Company Behaviours and policies Inter-departmental communication - to ensure that the path to claiming settlement is as efficient as possible Client and supplier relationship management - ensuring constant compliance Role Requirements: Fluent or native written and spoken English - essential Basic MS Office skills - essential GCSE (or equivalent) in Maths, English - essential Experience in an airport or airline operation - desirable Experience in an operational call centre environment - desirable Experience in a high-pressure, fluid sales environment - desirable Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR) o Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times Contacting airline passengers via phone and/or email in line with airline contractual requirements Issuing final settlement of claims within the parameters defined by the airline contract and/or the Montreal Convention (1999) o Ensuring that the final settlement is in the best interests of the client airline and company, whilst maintaining passenger satisfaction Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision making Team player with excellent verbal skills and a keen eye for detail Able to cope under the pressure of a service recovery situation, dealing with the public by Company Policy when in a stressed frame of mind Adaptable and resilient TEMP TO PERM BASIS OFFICE BASED INTERESTED? APPLY NOW!
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Apr 23, 2026
Full time
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
About the role We are looking for a Compliance Business Partner to join our Risk and Compliance function here at Superscript. You will play a key role in supporting the business to maintain strong regulatory standards while enabling sustainable commercial growth. You will work closely with senior stakeholders across broking, underwriting, partnerships, product, and operations, providing clear, pragmatic regulatory advice and ensuring that compliance frameworks are effectively embedded across the organisation. Reporting directly into the Fractional Compliance Leader, this role is suited to someone with between 3-6 years' experience in a compliance, risk, or regulatory role within a regulated financial services environment, ideally within an insurance broker. This is a hands on second line role, requiring strong technical knowledge of Financial Conduct Authority requirements and the ability to influence and partner with the business in a fast paced, digital insurance environment. What you'll get up to: Act as a trusted compliance advisor to business units, providing clear and practical guidance on regulatory obligations and best practice. Build strong working relationships with underwriting, partnerships, product, and claims teams to support compliant decision-making. Provide independent challenge on: Product governance and fair value assessments Distribution arrangements, including agency approvals and partner due diligence Customer journeys, communications, and customer outcome Monitor regulatory developments (e.g. FCA publications, thematic reviews, enforcement activity) and assess their impact on the business. Interpret and advise on FCA rules and guidance, including ICOBS, SYSC, and Consumer Duty. Conduct gap analysis against new or evolving regulatory requirements. Provide second line oversight and challenge on the implementation of regulatory change across the business. Support the development, implementation, and ongoing enhancement of compliance frameworks, policies, and procedures. Own and coordinate the review and update of compliance policies, ensuring appropriate governance, version control, and approval processes are followed. Oversee the documentation of key compliance processes and controls. Support the design and execution of a risk based Compliance Monitoring Plan (CMP). Conduct thematic reviews and control testing across key regulatory areas, including financial promotions, product governance, vulnerable customers, and distribution. Track and validate remediation actions to ensure issues are effectively addressed. Maintain oversight of financial promotions approval processes, and agency and Appointed Representative frameworks. Support with breach identification, escalation, and remediation, as well as complaints and conduct risk outputs, including root cause analysis. Support the delivery and ongoing embedding of key regulatory initiatives, including Consumer Duty, fair value assessment, and conduct risk frameworks. Ensure regulatory expectations are reflected in day to day business activities and decision-making. Support regulatory reporting and submissions, including FCA returns and SUP 15 notifications. Prepare and review compliance Management Information for governance forums, including the Risk & Compliance Committee and Conduct Risk Committee. Support the production of Consumer Duty Board reporting. Escalate material regulatory risks and issues to senior management and governance forums where appropriate. About you: 3-6 years' experience in a compliance, risk, or regulatory role within an FCA-regulated financial services environment. Experience working for an insurance broker is essential. Strong understanding of FCA regulatory requirements, including consumer duty, conduct risk principles, ICOBS and SYSC Experience supporting governance structures, regulatory reporting, and compliance frameworks. Experience in compliance monitoring, thematic reviews, and oversight activities. Ability to interpret regulation and translate it into practical, business-focused guidance. Strong stakeholder management and communication skills. In return, we offer you: A competitive salary and the ability to grow your career 25 days holiday - so there's plenty of time for work, rest and play Hybrid way of working for the perfect work / life balance Vitality private health and dental insurance Added benefits including competitive pension and salary sacrifice Access to financial wellbeing platform Mintago Full access to Spill, our mental health platform Cycle to work scheme Fun and modern office environment with regular team social events City ofLondon location
Apr 23, 2026
Full time
About the role We are looking for a Compliance Business Partner to join our Risk and Compliance function here at Superscript. You will play a key role in supporting the business to maintain strong regulatory standards while enabling sustainable commercial growth. You will work closely with senior stakeholders across broking, underwriting, partnerships, product, and operations, providing clear, pragmatic regulatory advice and ensuring that compliance frameworks are effectively embedded across the organisation. Reporting directly into the Fractional Compliance Leader, this role is suited to someone with between 3-6 years' experience in a compliance, risk, or regulatory role within a regulated financial services environment, ideally within an insurance broker. This is a hands on second line role, requiring strong technical knowledge of Financial Conduct Authority requirements and the ability to influence and partner with the business in a fast paced, digital insurance environment. What you'll get up to: Act as a trusted compliance advisor to business units, providing clear and practical guidance on regulatory obligations and best practice. Build strong working relationships with underwriting, partnerships, product, and claims teams to support compliant decision-making. Provide independent challenge on: Product governance and fair value assessments Distribution arrangements, including agency approvals and partner due diligence Customer journeys, communications, and customer outcome Monitor regulatory developments (e.g. FCA publications, thematic reviews, enforcement activity) and assess their impact on the business. Interpret and advise on FCA rules and guidance, including ICOBS, SYSC, and Consumer Duty. Conduct gap analysis against new or evolving regulatory requirements. Provide second line oversight and challenge on the implementation of regulatory change across the business. Support the development, implementation, and ongoing enhancement of compliance frameworks, policies, and procedures. Own and coordinate the review and update of compliance policies, ensuring appropriate governance, version control, and approval processes are followed. Oversee the documentation of key compliance processes and controls. Support the design and execution of a risk based Compliance Monitoring Plan (CMP). Conduct thematic reviews and control testing across key regulatory areas, including financial promotions, product governance, vulnerable customers, and distribution. Track and validate remediation actions to ensure issues are effectively addressed. Maintain oversight of financial promotions approval processes, and agency and Appointed Representative frameworks. Support with breach identification, escalation, and remediation, as well as complaints and conduct risk outputs, including root cause analysis. Support the delivery and ongoing embedding of key regulatory initiatives, including Consumer Duty, fair value assessment, and conduct risk frameworks. Ensure regulatory expectations are reflected in day to day business activities and decision-making. Support regulatory reporting and submissions, including FCA returns and SUP 15 notifications. Prepare and review compliance Management Information for governance forums, including the Risk & Compliance Committee and Conduct Risk Committee. Support the production of Consumer Duty Board reporting. Escalate material regulatory risks and issues to senior management and governance forums where appropriate. About you: 3-6 years' experience in a compliance, risk, or regulatory role within an FCA-regulated financial services environment. Experience working for an insurance broker is essential. Strong understanding of FCA regulatory requirements, including consumer duty, conduct risk principles, ICOBS and SYSC Experience supporting governance structures, regulatory reporting, and compliance frameworks. Experience in compliance monitoring, thematic reviews, and oversight activities. Ability to interpret regulation and translate it into practical, business-focused guidance. Strong stakeholder management and communication skills. In return, we offer you: A competitive salary and the ability to grow your career 25 days holiday - so there's plenty of time for work, rest and play Hybrid way of working for the perfect work / life balance Vitality private health and dental insurance Added benefits including competitive pension and salary sacrifice Access to financial wellbeing platform Mintago Full access to Spill, our mental health platform Cycle to work scheme Fun and modern office environment with regular team social events City ofLondon location
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Apr 23, 2026
Full time
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
Apr 23, 2026
Full time
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
Service & Warranty Advisor (Manufacturing) £26,000 + 24 days holiday + Flexitime + benefits Exeter Are you an experienced customer service advisor looking to further your career with a well-established company supplying to clients globally?Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?On offer is a Service & Warranty Advisor role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances The role: To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures Support the customer base with general enquiries and process genuine warranty claims quickly through workflow Manage inbound service request bookings on CRM system General customer communications The person: Previous experience in a customer service role Excellent communication and organisation skills If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 22, 2026
Full time
Service & Warranty Advisor (Manufacturing) £26,000 + 24 days holiday + Flexitime + benefits Exeter Are you an experienced customer service advisor looking to further your career with a well-established company supplying to clients globally?Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?On offer is a Service & Warranty Advisor role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances The role: To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures Support the customer base with general enquiries and process genuine warranty claims quickly through workflow Manage inbound service request bookings on CRM system General customer communications The person: Previous experience in a customer service role Excellent communication and organisation skills If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Are you a tax professional looking to take the next meaningful step in your career-somewhere you'll be valued, supported, and genuinely able to progress? Our client is a highly respected and long-established independent chartered accountancy practice , proudly based in the heart of a historic Cambridgeshire market town. With charming offices just moments from excellent transport links and the added benefit of on-site parking, the firm offers both convenience and a welcoming working environment. Renowned across the local business community and the wider profession, the practice has built its reputation on exceptional client service, strong technical expertise, and long-standing relationships. As a result of continued growth, they are now seeking to appoint an experienced Tax Senior or Tax Assistant Manager , depending on experience. The Opportunity This role is ideal for a tax professional who has developed their career within an accountancy or legal practice and is specialising in Personal or Mixed Tax . Whether you are already qualified (ATT/CTA) or progressing towards your qualification, you'll be joining a high-calibre team with outstanding mentors and no limit to your progression . You'll enjoy exposure to varied and interesting clientele, alongside the opportunity to get involved in advisory and planning work in time -supported closely by an experienced Tax Manager and Partner team. Other key Responsibilities, whilst managing your own portfolio of 100-150 clients comprising of 80% person and 20% corporate customers, including preparation and submission of tax returns: Acting as the primary point of contact for clients on day-to-day tax matters, responding to queries on occasion with support from senior team members. Reviewing corporation tax computations and returns Preparing and drafting R&D tax claims Liaising with HMRC on behalf of your clients Involvement in wider tax planning projects alongside the Tax Manager and Partners Providing guidance and support to more junior team members when required. Working collaboratively with partners and colleagues across the firm About You - to be considered we are looking for the following experience and attributes: Tax experience within an accountancy practice, or we will seriously consider those in a legal firm looking to expand their knowledge. At least 3 years' experience in Personal or Mixed Tax ATT qualified (or similar) is advantageous, though CTA, part-qualified, or QBE candidates will also be considered. Those who require it will receive full study support. Possess effective interpersonal, organisational, and communication skills Show a client-focused, proactive mindset and keen to continue developing your tax expertise Why Join this firm? Have a clear path and achievable, realistic career progression Work with supportive leadership and high-quality mentors The Senior leadership team have developed a friendly, professional, and collaborative culture Undertake varied work with an established and growing client base Work in an attractive office setting with excellent transport links and free parking, with local amenities within walking distance. If you're looking to join a firm that genuinely invests in its people and offers long-term career potential, this could be the perfect next move. Contact Natalie Harden at Reed for an initial discussion and immediate response before being submitted, or apply online
Apr 21, 2026
Full time
Are you a tax professional looking to take the next meaningful step in your career-somewhere you'll be valued, supported, and genuinely able to progress? Our client is a highly respected and long-established independent chartered accountancy practice , proudly based in the heart of a historic Cambridgeshire market town. With charming offices just moments from excellent transport links and the added benefit of on-site parking, the firm offers both convenience and a welcoming working environment. Renowned across the local business community and the wider profession, the practice has built its reputation on exceptional client service, strong technical expertise, and long-standing relationships. As a result of continued growth, they are now seeking to appoint an experienced Tax Senior or Tax Assistant Manager , depending on experience. The Opportunity This role is ideal for a tax professional who has developed their career within an accountancy or legal practice and is specialising in Personal or Mixed Tax . Whether you are already qualified (ATT/CTA) or progressing towards your qualification, you'll be joining a high-calibre team with outstanding mentors and no limit to your progression . You'll enjoy exposure to varied and interesting clientele, alongside the opportunity to get involved in advisory and planning work in time -supported closely by an experienced Tax Manager and Partner team. Other key Responsibilities, whilst managing your own portfolio of 100-150 clients comprising of 80% person and 20% corporate customers, including preparation and submission of tax returns: Acting as the primary point of contact for clients on day-to-day tax matters, responding to queries on occasion with support from senior team members. Reviewing corporation tax computations and returns Preparing and drafting R&D tax claims Liaising with HMRC on behalf of your clients Involvement in wider tax planning projects alongside the Tax Manager and Partners Providing guidance and support to more junior team members when required. Working collaboratively with partners and colleagues across the firm About You - to be considered we are looking for the following experience and attributes: Tax experience within an accountancy practice, or we will seriously consider those in a legal firm looking to expand their knowledge. At least 3 years' experience in Personal or Mixed Tax ATT qualified (or similar) is advantageous, though CTA, part-qualified, or QBE candidates will also be considered. Those who require it will receive full study support. Possess effective interpersonal, organisational, and communication skills Show a client-focused, proactive mindset and keen to continue developing your tax expertise Why Join this firm? Have a clear path and achievable, realistic career progression Work with supportive leadership and high-quality mentors The Senior leadership team have developed a friendly, professional, and collaborative culture Undertake varied work with an established and growing client base Work in an attractive office setting with excellent transport links and free parking, with local amenities within walking distance. If you're looking to join a firm that genuinely invests in its people and offers long-term career potential, this could be the perfect next move. Contact Natalie Harden at Reed for an initial discussion and immediate response before being submitted, or apply online
Job Description: Job Title: INSURANCE ADVISOR (Training Provided for the right individual) Sector: Insurance Broker Location: Poole (Onsite) Job Type: Full-Time, Permanent Salary: Competitive 26,500 - 33,000 (DOE) Overview: We are seeking a motivated and eager-to-learn Insurance Advisor to join our small, friendly team. This is a fantastic opportunity for someone looking to start a career in insurance with full training and development provided. Key Responsibilities: Support clients with their insurance needs and guide them through policy options. Provide administrative support, including managing client records, updating systems, and ensuring accurate documentation. Participate in training sessions to develop knowledge of different insurance products, sales techniques, and industry regulations. Assist with policy renewals, amendments, and claims processing. Work towards KPI sales targets Ensure all interactions with clients and records comply with legal and regulatory requirements. Skills & Qualifications: A genuine interest in pursuing a career in the insurance industry. Strong communication skills, with the ability to build rapport with clients and explain information clearly. Excellent attention to detail and organisational skills. A proactive attitude and a willingness to learn and develop. Ability to work well as part of a small team, contributing to a positive, collaborative work environment. Basic computer skills, including familiarity with Microsoft Office and an ability to learn new software. A customer-focused mindset with an interest in providing excellent service. Desirable Qualifications: No previous experience in insurance is required, though any exposure to customer service or sales roles is beneficial. A good standard of education, such as GCSEs or equivalent including Maths Benefits: Full training and development provided, including support for relevant professional qualifications (e.g. CII). Competitive salary with opportunities for progression as you gain experience and qualifications. A supportive, friendly team environment with a focus on career growth. Opportunities to learn about different areas of insurance (personal, commercial, claims). Pension scheme and additional employee benefits Hours: Monday - Friday - 08:30 - 5 pm Every 2nd Saturday - 08:30 - 12 pm (ROTA) This is a fantastic opportunity, apply today! Cowell Recruitment Ltd is an equal opportunities recruitment agency. E&OE. Please note - only candidates with right to work (RTW) in the UK will be considered for this role. Job Types: Full-time, Permanent Cowell Recruitment Ltd is an equal opportunities recruitment agency. E&OE.
Apr 21, 2026
Full time
Job Description: Job Title: INSURANCE ADVISOR (Training Provided for the right individual) Sector: Insurance Broker Location: Poole (Onsite) Job Type: Full-Time, Permanent Salary: Competitive 26,500 - 33,000 (DOE) Overview: We are seeking a motivated and eager-to-learn Insurance Advisor to join our small, friendly team. This is a fantastic opportunity for someone looking to start a career in insurance with full training and development provided. Key Responsibilities: Support clients with their insurance needs and guide them through policy options. Provide administrative support, including managing client records, updating systems, and ensuring accurate documentation. Participate in training sessions to develop knowledge of different insurance products, sales techniques, and industry regulations. Assist with policy renewals, amendments, and claims processing. Work towards KPI sales targets Ensure all interactions with clients and records comply with legal and regulatory requirements. Skills & Qualifications: A genuine interest in pursuing a career in the insurance industry. Strong communication skills, with the ability to build rapport with clients and explain information clearly. Excellent attention to detail and organisational skills. A proactive attitude and a willingness to learn and develop. Ability to work well as part of a small team, contributing to a positive, collaborative work environment. Basic computer skills, including familiarity with Microsoft Office and an ability to learn new software. A customer-focused mindset with an interest in providing excellent service. Desirable Qualifications: No previous experience in insurance is required, though any exposure to customer service or sales roles is beneficial. A good standard of education, such as GCSEs or equivalent including Maths Benefits: Full training and development provided, including support for relevant professional qualifications (e.g. CII). Competitive salary with opportunities for progression as you gain experience and qualifications. A supportive, friendly team environment with a focus on career growth. Opportunities to learn about different areas of insurance (personal, commercial, claims). Pension scheme and additional employee benefits Hours: Monday - Friday - 08:30 - 5 pm Every 2nd Saturday - 08:30 - 12 pm (ROTA) This is a fantastic opportunity, apply today! Cowell Recruitment Ltd is an equal opportunities recruitment agency. E&OE. Please note - only candidates with right to work (RTW) in the UK will be considered for this role. Job Types: Full-time, Permanent Cowell Recruitment Ltd is an equal opportunities recruitment agency. E&OE.
Role Purpose The After Sales & Parts Advisor plays a key role in supporting the aftersales function by delivering excellent customer service, managing parts enquiries, and ensuring the efficient supply of automotive parts. This position acts as a bridge between customers, service teams, and suppliers to maximise customer satisfaction and departmental profitability. Key Responsibilities Customer Service & Aftersales Support Act as the first point of contact for all aftersales and parts-related enquiries Provide a professional and efficient service to customers via phone, email, and face-to-face interactions Support the service department with parts identification and availability Handle customer queries, complaints, and returns in a timely and effective manner Parts Sales & Advisory Provide accurate quotations, pricing, and availability information Upsell additional parts and accessories where appropriate Process orders, invoices, and payments in line with company procedures Stock Control & Inventory Management Maintain accurate stock levels and carry out regular stock checks Monitor fast-moving and obsolete parts to optimise stock holding Receive, inspect, and correctly store incoming parts deliveries Ensure all parts are labelled and stored in an organised manner Supplier & Warranty Administration Liaise with suppliers to source parts efficiently and cost-effectively Process warranty claims in line with manufacturer guidelines Track and manage back orders and special orders Skills & Experience Required Previous experience in an automotive parts or aftersales role (preferred) Strong knowledge of vehicle parts and systems Experience using parts catalogues and dealership management systems (DMS) Excellent customer service and communication skills Strong organisational skills and attention to detail Ability to work in a fast-paced environment and prioritise workload Good IT skills (Microsoft Office, internal systems) To apply, please send a copy of your CV and a covering letter to alex com or, alternatively, submit your application via the link below Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Apr 21, 2026
Full time
Role Purpose The After Sales & Parts Advisor plays a key role in supporting the aftersales function by delivering excellent customer service, managing parts enquiries, and ensuring the efficient supply of automotive parts. This position acts as a bridge between customers, service teams, and suppliers to maximise customer satisfaction and departmental profitability. Key Responsibilities Customer Service & Aftersales Support Act as the first point of contact for all aftersales and parts-related enquiries Provide a professional and efficient service to customers via phone, email, and face-to-face interactions Support the service department with parts identification and availability Handle customer queries, complaints, and returns in a timely and effective manner Parts Sales & Advisory Provide accurate quotations, pricing, and availability information Upsell additional parts and accessories where appropriate Process orders, invoices, and payments in line with company procedures Stock Control & Inventory Management Maintain accurate stock levels and carry out regular stock checks Monitor fast-moving and obsolete parts to optimise stock holding Receive, inspect, and correctly store incoming parts deliveries Ensure all parts are labelled and stored in an organised manner Supplier & Warranty Administration Liaise with suppliers to source parts efficiently and cost-effectively Process warranty claims in line with manufacturer guidelines Track and manage back orders and special orders Skills & Experience Required Previous experience in an automotive parts or aftersales role (preferred) Strong knowledge of vehicle parts and systems Experience using parts catalogues and dealership management systems (DMS) Excellent customer service and communication skills Strong organisational skills and attention to detail Ability to work in a fast-paced environment and prioritise workload Good IT skills (Microsoft Office, internal systems) To apply, please send a copy of your CV and a covering letter to alex com or, alternatively, submit your application via the link below Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Join as a Founder in Residence in Climate We're on the lookout for entrepreneurial individuals with technical and commercial domain expertise with keen interest in founding, and building a global scale, impact driven, high growth company from ground up. We are seeking applications from experienced industry, startup and/or new science or engineering based technology development professionals from anywhere in the world to work with us on the next generation of plastics recycling. You'll work closely with the DSV team and the current Founder in Residence for this area to co found and spin out a new company. Once the new venture is incorporated with pre seed investment from DSV, you and your co founder(s) will own the majority stake in the business and continue receiving support from the DSV team post spinout. The role is full time, remote initially until venture incorporation and spin out (circa Q1 2026). The Opportunity We are building a venture to transform waste polyolefins into high value, recyclable degradable packaging materials. Our novel process produces polymers with properties comparable to polypropylene but with dramatically improved end of life characteristics, including solvolysis recyclability and environmental degradability. We are seeking a commercially focused co founder to partner with our technical founder and lead all commercial activities from company formation through Series A and beyond. This is a ground floor opportunity to shape a business addressing the urgent challenge of plastic circularity. Our Approach We are developing an electrified, contaminant tolerant process capable of transforming polyolefin waste into chemicals that will form the basis of a new materials platform. Initially, we will be focusing on developing new packaging materials to tackle the global plastic waste problem. Over time, we anticipate the technology will have applications in various other sectors. It is our hope that this technology will act as a global polyolefin sink - enabling global recovery and reuse of polyolefins. The developed materials will be simpler to recycle than current technologies, and will have environmental compatbility designed in from day one. In order for us to make our vision real we are seeking to recruit a commercially focused cofounder to support our near term commercial objectives. The Role As Commercial Co-Founder, you will own the commercial strategy and execution for the venture. Working alongside the technical founder, you will be responsible for validating market demand, building customer and supplier relationships, navigating regulatory pathways, and securing the commercial proof points required to raise successive funding rounds. This is a hands on role. In the early stages, you will personally conduct customer interviews, negotiate agreements, and build financial models. As the company grows, you will recruit and lead a commercial team. Who We're Looking For Must-Have Experience (one of the following core tracks): Previous experience in a startup or early stage company environment A track record in fundraising, grant writing, and grant management Exposure to regulatory processes for chemicals or materials, and a strong network across relevant industries such as plastics, packaging, or waste management Essential Capabilities: Lead customer discovery to identify and prioritise target markets, building relationships from initial outreach through to binding offtake agreements, and refining value proposition based on market feedback Identify and secure feedstock supply partnerships with waste management companies, and develop strategic partnerships with distributors, compounders, and brand owners Co develop and maintain techno economic models and pricing strategy with the founding team, and lead commercial negotiations and contract structuring Lead fundraising efforts with commercial due diligence materials, building investor relationships and communicating commercial progress Contribute to overall company strategy as a member of the founding team Demonstrated B2B sales and business development experience, ideally in materials, chemicals, or related industrial sectors, with a track record from cold outreach to signed agreements Strong negotiation skills, financial literacy including the ability to build and interrogate financial models, and experience fundraising from venture capital and grants Comfort making decisions with incomplete information and prioritising opportunities with scarce resources Understanding of chemicals, polymers, or materials industry dynamics Willingness to operate across strategic and administrative tasks, with resilience, strong self direction, and ability to thrive in uncertain environments Excellent communication skills with the ability to build credibility across diverse stakeholders, present to senior executives and investors, and work collaboratively with a technical co founder Ability to recruit and lead team members as the company grows, with a desire to build and scale an organisation aligned with company mission and values Valuable "Nice to Haves": Experience managing customer application testing programmes, developing go to market strategy, and assessing partnership structures including distribution, licensing, and joint development Experience building quality and customer service systems, and recruiting commercial team members Ability to scope and manage regulatory pathways, coordinate with consultants and certification bodies, and substantiate environmental claims Experience identifying and securing grant funding, and developing long term expansion strategy Familiarity with the waste market, circular economy trends in plastics, recycling value chains, and regulatory frameworks for chemicals and materials By joining DSV, you will be part of a team of operators who have founded companies and led the translation of science at some of the most respected universities, charities, funds, and government agencies. Here's what we offer: Access to optimised, purpose built, proprietary tools, resources, and processes to help create high impact ventures from scratch; Opportunity area specific know how from our network of Partners and Advisors; Up to £250k in investment to incorporate the new venture and develop early proof of concept data; Guaranteed income of £4,166 per month paid as a fixed consultancy fee until the company is launched and the pre seed investment is secured; Majority equity stake in the new company betweenyou and your co founder(s); Continuous post spinout support, including fundraising, commercial partnerships, recruitment, and team building; Collaborative support from dozens of Founders currently at DSV across sectors. About DSV Deep Science Ventures (DSV) is on a mission to create a future in which both humans and the planet can thrive. We use our unique venture creation process to create, spin out, and invest in science companies, combining available scientific knowledge and founder type scientists into high impact ventures. Operating in four sectors-Pharmaceuticals, Climate, Agriculture, and Computation-we tackle the challenges defining these areas by taking a first principles approach and partnering with leading institutions.
Apr 21, 2026
Full time
Join as a Founder in Residence in Climate We're on the lookout for entrepreneurial individuals with technical and commercial domain expertise with keen interest in founding, and building a global scale, impact driven, high growth company from ground up. We are seeking applications from experienced industry, startup and/or new science or engineering based technology development professionals from anywhere in the world to work with us on the next generation of plastics recycling. You'll work closely with the DSV team and the current Founder in Residence for this area to co found and spin out a new company. Once the new venture is incorporated with pre seed investment from DSV, you and your co founder(s) will own the majority stake in the business and continue receiving support from the DSV team post spinout. The role is full time, remote initially until venture incorporation and spin out (circa Q1 2026). The Opportunity We are building a venture to transform waste polyolefins into high value, recyclable degradable packaging materials. Our novel process produces polymers with properties comparable to polypropylene but with dramatically improved end of life characteristics, including solvolysis recyclability and environmental degradability. We are seeking a commercially focused co founder to partner with our technical founder and lead all commercial activities from company formation through Series A and beyond. This is a ground floor opportunity to shape a business addressing the urgent challenge of plastic circularity. Our Approach We are developing an electrified, contaminant tolerant process capable of transforming polyolefin waste into chemicals that will form the basis of a new materials platform. Initially, we will be focusing on developing new packaging materials to tackle the global plastic waste problem. Over time, we anticipate the technology will have applications in various other sectors. It is our hope that this technology will act as a global polyolefin sink - enabling global recovery and reuse of polyolefins. The developed materials will be simpler to recycle than current technologies, and will have environmental compatbility designed in from day one. In order for us to make our vision real we are seeking to recruit a commercially focused cofounder to support our near term commercial objectives. The Role As Commercial Co-Founder, you will own the commercial strategy and execution for the venture. Working alongside the technical founder, you will be responsible for validating market demand, building customer and supplier relationships, navigating regulatory pathways, and securing the commercial proof points required to raise successive funding rounds. This is a hands on role. In the early stages, you will personally conduct customer interviews, negotiate agreements, and build financial models. As the company grows, you will recruit and lead a commercial team. Who We're Looking For Must-Have Experience (one of the following core tracks): Previous experience in a startup or early stage company environment A track record in fundraising, grant writing, and grant management Exposure to regulatory processes for chemicals or materials, and a strong network across relevant industries such as plastics, packaging, or waste management Essential Capabilities: Lead customer discovery to identify and prioritise target markets, building relationships from initial outreach through to binding offtake agreements, and refining value proposition based on market feedback Identify and secure feedstock supply partnerships with waste management companies, and develop strategic partnerships with distributors, compounders, and brand owners Co develop and maintain techno economic models and pricing strategy with the founding team, and lead commercial negotiations and contract structuring Lead fundraising efforts with commercial due diligence materials, building investor relationships and communicating commercial progress Contribute to overall company strategy as a member of the founding team Demonstrated B2B sales and business development experience, ideally in materials, chemicals, or related industrial sectors, with a track record from cold outreach to signed agreements Strong negotiation skills, financial literacy including the ability to build and interrogate financial models, and experience fundraising from venture capital and grants Comfort making decisions with incomplete information and prioritising opportunities with scarce resources Understanding of chemicals, polymers, or materials industry dynamics Willingness to operate across strategic and administrative tasks, with resilience, strong self direction, and ability to thrive in uncertain environments Excellent communication skills with the ability to build credibility across diverse stakeholders, present to senior executives and investors, and work collaboratively with a technical co founder Ability to recruit and lead team members as the company grows, with a desire to build and scale an organisation aligned with company mission and values Valuable "Nice to Haves": Experience managing customer application testing programmes, developing go to market strategy, and assessing partnership structures including distribution, licensing, and joint development Experience building quality and customer service systems, and recruiting commercial team members Ability to scope and manage regulatory pathways, coordinate with consultants and certification bodies, and substantiate environmental claims Experience identifying and securing grant funding, and developing long term expansion strategy Familiarity with the waste market, circular economy trends in plastics, recycling value chains, and regulatory frameworks for chemicals and materials By joining DSV, you will be part of a team of operators who have founded companies and led the translation of science at some of the most respected universities, charities, funds, and government agencies. Here's what we offer: Access to optimised, purpose built, proprietary tools, resources, and processes to help create high impact ventures from scratch; Opportunity area specific know how from our network of Partners and Advisors; Up to £250k in investment to incorporate the new venture and develop early proof of concept data; Guaranteed income of £4,166 per month paid as a fixed consultancy fee until the company is launched and the pre seed investment is secured; Majority equity stake in the new company betweenyou and your co founder(s); Continuous post spinout support, including fundraising, commercial partnerships, recruitment, and team building; Collaborative support from dozens of Founders currently at DSV across sectors. About DSV Deep Science Ventures (DSV) is on a mission to create a future in which both humans and the planet can thrive. We use our unique venture creation process to create, spin out, and invest in science companies, combining available scientific knowledge and founder type scientists into high impact ventures. Operating in four sectors-Pharmaceuticals, Climate, Agriculture, and Computation-we tackle the challenges defining these areas by taking a first principles approach and partnering with leading institutions.
Job Category: Management,The Brown and Hurley Group,Workshop / Service Job Description We're seeking an experienced Service Manager to lead our agricultural workshop and drive high standards across customer service, team performance and operational efficiency. This is a great opportunity for someone who enjoys leading people, improving processes and delivering quality outcomes for customers. About Us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships, operating across 21 locations in Queensland and Northern New South Wales. As an Australian family-owned business with 80 years of industry experience, we specialise in the sale and service of heavy commercial trucks, trailers, and agricultural and construction machinery. Recognised with numerous industry awards, the Brown and Hurley Group is a trusted and leading supplier to Australia's road transport and agricultural sectors. About the Role Based at our Ayr branch and reporting to the Branch Manager, you'll be responsible for leading a high performing Service Department and delivering exceptional support to both internal and external customers. You'll oversee the day to day workshop operations, mentor and develop your team, maintain strong relationships with customers and suppliers, and work closely with Parts and Sales to drive overall branch performance. Key Responsibilities Leadership & Team Development Lead, mentor and support Technicians, Apprentices and Service Advisors. Build a positive, safety focused and customer centric team culture. Oversee recruitment, onboarding and ongoing training for workshop staff. Manage performance, identify skill gaps and ensure staff complete required OEM and internal training. Customer Service & Relationship Management Deliver consistent, high quality customer service and communication. Maintain strong relationships with customers, fleets and suppliers through regular engagement. Resolve complex customer issues professionally and promptly. Workshop Operations Manage daily workflow including scheduling, job allocation and technician productivity. Ensure accurate diagnostics and repairs aligned with OEM standards. Run daily production meetings to review job status, parts availability and deadlines. Actively manage Work in Progress (WIP) to ensure timely invoicing and minimise aged WIP. Maintain a clean, organised and compliant workshop environment. Quality, Safety & Compliance Promote a "Right First Time" approach to minimise repeat repairs. Monitor workmanship quality and investigate comebacks. Ensure adherence to WHS, environmental and company safety requirements. Monitor labour recovery, workshop profitability, job costing and key KPIs. Control costs, overtime and resource allocation. Identify opportunities to improve efficiency and grow service revenue. Ensure accurate completion of job cards, time entries and warranty claims. Skills & Experience Experience as a Service Manager, Foreman, Leading Hand or similar in agricultural, heavy vehicle or automotive dealerships. Strong technical knowledge of agricultural equipment (Case IH, New Holland) or heavy vehicles. Sound understanding of warranty processes, job costing and workshop KPIs. Confident leader with the ability to coach, motivate and develop staff. Excellent communication, problem solving and customer service skills. Strong organisational skills and the ability to manage multiple priorities. Proficient with dealership management systems (DMS), service tools and reporting systems. A continuous improvement mindset with a focus on efficiency and service excellence. Qualifications Certificate III in Heavy Vehicle Mechanical Technology, Engineering (Fixed/ Mobile Plant) or similar. What We Offer Supportive leadership team and strong organisational backing Competitive remuneration package and performance bonus Long-term career growth and development opportunities Company car and fuel card provided. Work with Australia's leading brands in a long-established, family-owned business. Access to health and wellbeing programs, plus retail, banking, and health insurance discounts.
Apr 19, 2026
Full time
Job Category: Management,The Brown and Hurley Group,Workshop / Service Job Description We're seeking an experienced Service Manager to lead our agricultural workshop and drive high standards across customer service, team performance and operational efficiency. This is a great opportunity for someone who enjoys leading people, improving processes and delivering quality outcomes for customers. About Us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships, operating across 21 locations in Queensland and Northern New South Wales. As an Australian family-owned business with 80 years of industry experience, we specialise in the sale and service of heavy commercial trucks, trailers, and agricultural and construction machinery. Recognised with numerous industry awards, the Brown and Hurley Group is a trusted and leading supplier to Australia's road transport and agricultural sectors. About the Role Based at our Ayr branch and reporting to the Branch Manager, you'll be responsible for leading a high performing Service Department and delivering exceptional support to both internal and external customers. You'll oversee the day to day workshop operations, mentor and develop your team, maintain strong relationships with customers and suppliers, and work closely with Parts and Sales to drive overall branch performance. Key Responsibilities Leadership & Team Development Lead, mentor and support Technicians, Apprentices and Service Advisors. Build a positive, safety focused and customer centric team culture. Oversee recruitment, onboarding and ongoing training for workshop staff. Manage performance, identify skill gaps and ensure staff complete required OEM and internal training. Customer Service & Relationship Management Deliver consistent, high quality customer service and communication. Maintain strong relationships with customers, fleets and suppliers through regular engagement. Resolve complex customer issues professionally and promptly. Workshop Operations Manage daily workflow including scheduling, job allocation and technician productivity. Ensure accurate diagnostics and repairs aligned with OEM standards. Run daily production meetings to review job status, parts availability and deadlines. Actively manage Work in Progress (WIP) to ensure timely invoicing and minimise aged WIP. Maintain a clean, organised and compliant workshop environment. Quality, Safety & Compliance Promote a "Right First Time" approach to minimise repeat repairs. Monitor workmanship quality and investigate comebacks. Ensure adherence to WHS, environmental and company safety requirements. Monitor labour recovery, workshop profitability, job costing and key KPIs. Control costs, overtime and resource allocation. Identify opportunities to improve efficiency and grow service revenue. Ensure accurate completion of job cards, time entries and warranty claims. Skills & Experience Experience as a Service Manager, Foreman, Leading Hand or similar in agricultural, heavy vehicle or automotive dealerships. Strong technical knowledge of agricultural equipment (Case IH, New Holland) or heavy vehicles. Sound understanding of warranty processes, job costing and workshop KPIs. Confident leader with the ability to coach, motivate and develop staff. Excellent communication, problem solving and customer service skills. Strong organisational skills and the ability to manage multiple priorities. Proficient with dealership management systems (DMS), service tools and reporting systems. A continuous improvement mindset with a focus on efficiency and service excellence. Qualifications Certificate III in Heavy Vehicle Mechanical Technology, Engineering (Fixed/ Mobile Plant) or similar. What We Offer Supportive leadership team and strong organisational backing Competitive remuneration package and performance bonus Long-term career growth and development opportunities Company car and fuel card provided. Work with Australia's leading brands in a long-established, family-owned business. Access to health and wellbeing programs, plus retail, banking, and health insurance discounts.
