User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Apr 28, 2026
Full time
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
We are pleased to invite applications for the following opportunity: Borough Service Manager - Ealing Hours: 37.5 hours per week (Saturday and Sunday mandatory) Salary: £33,845 p.a. A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Borough Service Manager to run the 7 days a week service in Southall and the weekend service in Acton. We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems. Closing date: Wednesday, 13th May 2026 JOB DESCRIPTION: BOROUGH SERVICE MANAGER TITLE: Borough Service Manager - Ealing SALARY: £33,845 p.a. HOURS: 37.5 hours per week (Saturday and Sunday mandatory) BASED AT: Southall and Acton Ealing Borough REPORTS TO: Operations Manager JOB PURPOSE: To manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 1.Running a Service The Borough Service Manager is responsible for ensuring that the running of a service is done in line with Build on Belief mission to offer a place where clients users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG). 2. Staff Management The Borough Service Manager will be responsible for a small team and will be in charge of ensuring that their Service Support Workers, Team Leaders, Facilitators and Volunteers work within the Policies and Procedures applicable to them and the SOPOG. They will be responsible for the supervision of their Service Support Workers and the Team Leaders. The remaining volunteers will be supervised by Build on Belief Service Support Workers. The Borough Service Manager will be accountable for ensuring their Service Support Workers complete accurate timesheets, comply with the Annual Leave policy, report absence, and keep accurate financial records and petty cash and supervise volunteers in accordance with the SOPOG. The Borough Service Manager will support the Service Support Workers in ensuring that all required reporting and paperwork is submitted on time and to acceptable levels of competency. 3. Finance The Borough Service Manager is responsible for all financial accounting and reporting related to the day to day running of their service in accordance with the SOPOG. The Borough Service Manager will be accountable for all petty cash activities in the service centre ensuring the following: • All financial matter relating to petty cash and vouchers are undertaken in line with the guidelines set down in the SOPOG. • For the reporting of all financial matters to the Chief Operating Officer within the timelines set down in the SOPOG. • For accurate and immediate reporting of any financial irregularities to the Chief Operating Officer within 24 hours of them coming to notice. 4. Training While the in-house training programme will still be delivered centrally, or on-line the Borough Service Manager is accountable for ensuring that they, and/or their Service Support Workers deliver the following workshops to their volunteer teams three times per calendar year: • Boundaries and Confidentiality • Safeguarding • Communication Skills • Dealing with Difficult Behaviour • Diversity & Discrimination 5. BoB Policies and Procedures As per their contract of employment, Borough Service Managers are responsible for abiding by all Build on Belief Policies and Procedures and to make sure Service Support Workers and Volunteers also comply with the policies that are applicable to them. This includes the Standards of Practice and Operating Guidelines. In addition to compliance with the Serious Incident Policy, all Team Leaders and Service Support Workers are responsible for reporting all incidents occurring in their service as detailed below. The Borough Service Manager is accountable for ensuring the guidelines below are adhered to without exception. 6. Incident Reporting The Borough Service Manager will be responsible for ensuring Incident Reporting is done within both the guidelines and timelines set out in the SOPOG. •All incidents, including those that may be considered minor, persistent, and abusive language being and example, will be reported in writing within 24 hours of their occurrence. •Incidents that take place on-line or through other digital activity will also be reported in writing within 24 hours. •Incidents will be recorded on the Build on Belief incident report form and sent to the Chief Executive. They will be password protected. •It is expected that the Chief Executive will be notified by telephone of serious incidents on the day of their occurrence. When the Chief Executive is unavailable, through sickness or annual leave, it is expected that the incident will be reported by telephone to the Head of Services. •Where applicable, incidents will be uploaded onto Datix within 24 hours of their occurrence. •Any incident that results in an individual being excluded from a service, however short a period, will be considered an incident and must be reported in writing within 24 hours of its occurrence. It should be noted; there are no exceptions to the above. 7. Relationship Management The Borough Service Manager will be accountable to work in partnership with the service providers ensuring an effective and constructive relationship with them as well as engagement with the local community, in compliance with the SOPOG rules and the Code of Conduct making sure all issues and incidents are reported to the Chief Executive. 8. General •To promote and represent the BoB Social Club to service users and service professionals in the Borough, ensuring access to any service user who might benefit from the project. •To ensure the services provided by the Social Club are run in a safe, supportive, and non-discriminatory fashion in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines. •To ensure the Social Club meets the needs of the service user community in the Borough, and to carry out development work to the service when necessary. •To ensure the Service Support Workers, Team Leaders, Facilitators and Volunteer work within the Policies and Procedures applicable to them and the SOPOG, and receive supervision as detailed in those policies. •To ensure that incidents are dealt with effectively and within the guidelines set down in the Policies and Procedures and SOPOG, and that all such incidents are reported in writing as detailed in those policies. •To work with the Operations Manager regarding the development of the weekend service and the management of volunteers. •To record statistical data relating to service users attending the Social Club and submit monthly reports to the Operations Manager. To provide end of year statistical reports and analysis of said data, working with the Operations Manager. •To promote Social Club services and events to service users and service professionals within the Borough in conjunction with the other Managers of BoB services. •To work with other members of staff to ensure the service is run in line with the Standards of Practice and Operational Guidelines for the charity. •To attend Build on Belief Management Committee Meeting in the role Borough Service Manager, and other such meetings as may be deemed necessary, and to work within those meetings for the best interests of the Social Club and the local partnership. •To prepare for and attend monthly supervision session with the Operations Manager. •To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation. NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees. This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK. PERSON SPECIFICATION CRITERIA Required Experience Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs. Knowledge and Skills Proven people management skills (i.e.: motivate, engage, supervise a team to improve the service delivery.) Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital. Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors. Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing. Good computer skills in the use of Word, Excel and Power-point. Personal qualities: The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times. Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands. Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues click apply for full job details
Apr 28, 2026
Full time
We are pleased to invite applications for the following opportunity: Borough Service Manager - Ealing Hours: 37.5 hours per week (Saturday and Sunday mandatory) Salary: £33,845 p.a. A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Borough Service Manager to run the 7 days a week service in Southall and the weekend service in Acton. We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems. Closing date: Wednesday, 13th May 2026 JOB DESCRIPTION: BOROUGH SERVICE MANAGER TITLE: Borough Service Manager - Ealing SALARY: £33,845 p.a. HOURS: 37.5 hours per week (Saturday and Sunday mandatory) BASED AT: Southall and Acton Ealing Borough REPORTS TO: Operations Manager JOB PURPOSE: To manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 1.Running a Service The Borough Service Manager is responsible for ensuring that the running of a service is done in line with Build on Belief mission to offer a place where clients users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG). 2. Staff Management The Borough Service Manager will be responsible for a small team and will be in charge of ensuring that their Service Support Workers, Team Leaders, Facilitators and Volunteers work within the Policies and Procedures applicable to them and the SOPOG. They will be responsible for the supervision of their Service Support Workers and the Team Leaders. The remaining volunteers will be supervised by Build on Belief Service Support Workers. The Borough Service Manager will be accountable for ensuring their Service Support Workers complete accurate timesheets, comply with the Annual Leave policy, report absence, and keep accurate financial records and petty cash and supervise volunteers in accordance with the SOPOG. The Borough Service Manager will support the Service Support Workers in ensuring that all required reporting and paperwork is submitted on time and to acceptable levels of competency. 3. Finance The Borough Service Manager is responsible for all financial accounting and reporting related to the day to day running of their service in accordance with the SOPOG. The Borough Service Manager will be accountable for all petty cash activities in the service centre ensuring the following: • All financial matter relating to petty cash and vouchers are undertaken in line with the guidelines set down in the SOPOG. • For the reporting of all financial matters to the Chief Operating Officer within the timelines set down in the SOPOG. • For accurate and immediate reporting of any financial irregularities to the Chief Operating Officer within 24 hours of them coming to notice. 4. Training While the in-house training programme will still be delivered centrally, or on-line the Borough Service Manager is accountable for ensuring that they, and/or their Service Support Workers deliver the following workshops to their volunteer teams three times per calendar year: • Boundaries and Confidentiality • Safeguarding • Communication Skills • Dealing with Difficult Behaviour • Diversity & Discrimination 5. BoB Policies and Procedures As per their contract of employment, Borough Service Managers are responsible for abiding by all Build on Belief Policies and Procedures and to make sure Service Support Workers and Volunteers also comply with the policies that are applicable to them. This includes the Standards of Practice and Operating Guidelines. In addition to compliance with the Serious Incident Policy, all Team Leaders and Service Support Workers are responsible for reporting all incidents occurring in their service as detailed below. The Borough Service Manager is accountable for ensuring the guidelines below are adhered to without exception. 6. Incident Reporting The Borough Service Manager will be responsible for ensuring Incident Reporting is done within both the guidelines and timelines set out in the SOPOG. •All incidents, including those that may be considered minor, persistent, and abusive language being and example, will be reported in writing within 24 hours of their occurrence. •Incidents that take place on-line or through other digital activity will also be reported in writing within 24 hours. •Incidents will be recorded on the Build on Belief incident report form and sent to the Chief Executive. They will be password protected. •It is expected that the Chief Executive will be notified by telephone of serious incidents on the day of their occurrence. When the Chief Executive is unavailable, through sickness or annual leave, it is expected that the incident will be reported by telephone to the Head of Services. •Where applicable, incidents will be uploaded onto Datix within 24 hours of their occurrence. •Any incident that results in an individual being excluded from a service, however short a period, will be considered an incident and must be reported in writing within 24 hours of its occurrence. It should be noted; there are no exceptions to the above. 7. Relationship Management The Borough Service Manager will be accountable to work in partnership with the service providers ensuring an effective and constructive relationship with them as well as engagement with the local community, in compliance with the SOPOG rules and the Code of Conduct making sure all issues and incidents are reported to the Chief Executive. 8. General •To promote and represent the BoB Social Club to service users and service professionals in the Borough, ensuring access to any service user who might benefit from the project. •To ensure the services provided by the Social Club are run in a safe, supportive, and non-discriminatory fashion in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines. •To ensure the Social Club meets the needs of the service user community in the Borough, and to carry out development work to the service when necessary. •To ensure the Service Support Workers, Team Leaders, Facilitators and Volunteer work within the Policies and Procedures applicable to them and the SOPOG, and receive supervision as detailed in those policies. •To ensure that incidents are dealt with effectively and within the guidelines set down in the Policies and Procedures and SOPOG, and that all such incidents are reported in writing as detailed in those policies. •To work with the Operations Manager regarding the development of the weekend service and the management of volunteers. •To record statistical data relating to service users attending the Social Club and submit monthly reports to the Operations Manager. To provide end of year statistical reports and analysis of said data, working with the Operations Manager. •To promote Social Club services and events to service users and service professionals within the Borough in conjunction with the other Managers of BoB services. •To work with other members of staff to ensure the service is run in line with the Standards of Practice and Operational Guidelines for the charity. •To attend Build on Belief Management Committee Meeting in the role Borough Service Manager, and other such meetings as may be deemed necessary, and to work within those meetings for the best interests of the Social Club and the local partnership. •To prepare for and attend monthly supervision session with the Operations Manager. •To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation. NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees. This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK. PERSON SPECIFICATION CRITERIA Required Experience Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs. Knowledge and Skills Proven people management skills (i.e.: motivate, engage, supervise a team to improve the service delivery.) Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital. Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors. Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing. Good computer skills in the use of Word, Excel and Power-point. Personal qualities: The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times. Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands. Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues click apply for full job details
We are pleased to invite applications for the following opportunity: Volunteer Coordinator Hours: 37.5 hours per week Salary: £38,000 per annum A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Volunteer Coordinator to work with our team across our London services. We are particularly interested in recruiting someone who has lived experience of a substance use disorder, either direct or associative. PLEASE NOTE: This role includes weekend working. Closing date: Sunday, 10th May 2026 JOB DESCRIPTION: Volunteer Coordinator TITLE: Volunteer Coordinator SALARY: £38,000 per annum HOURS: 37.5 hours per week BASED AT: BoB Head Office (69 Warwick Road, Earls Court, London, SW5 9HB). The role will involve regular visits to our London services both during the week and at the weekend. There is the option for one day of hybrid working per week. REPORTS TO: Head of Services JOB PURPOSE: To cultivate, sustain and manage a volunteer pipeline to help with the effective delivery of our face-to-face services in London; enhance the development and wellbeing of our volunteer team(s), and support the volunteers in the facilitation of activities for our beneficiaries, supporting those who wish to do so to become ready for potential employment within the charity. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 1. Volunteer management & development Support service managers to recruit, induct and train a cohort of volunteers from the local treatment and recovery community, as well as other local community members, ensuring they are trained and supported to undertake their roles safely and with confidence. Develop a range of volunteering pathways, with a focus on supporting those who identify as being in recovery as well as those still in structured treatment, creating opportunities that enhance social connectivity, build personal and professional skills, and provide meaningful activity. Work with service managers to ensure volunteers receive regular and appropriate supervision, and their wellbeing is monitored and supported. Work with service managers to ensure individuals are encouraged and supported to deliver a range of creative and socially based activities within our services, based upon their interests and life skills. Work with service managers to ensure volunteer inductions are conducted according to the policies of the charity and that accurate records of their volunteering are kept on our case management system. Deliver the five core training workshops in person at the services to the volunteer team(s) and work with the CEO to ensure the training is relevant, accurate and up to date. Support and encourage those volunteers who wish to do so to progress through the volunteer programme, attend the relevant training, and undertake the role of team leader, with a focus on potential employment within the charity and elsewhere. Work with the Senior Leadership Team to develop and enhance the volunteer offer across all of our London services. Support individuals with interview preparation and CV writing, with a focus on both job opportunities within the charity, peer support roles within the wider treatment systems, and other relevant opportunities as they arise. 2. Programme delivery & coordination Collaborate with local community organisations and partners to establish and deliver a programme of cultural, physical, and wellbeing activities that support social connection, encourage participation in safe social networks and help to improve mental and physical health. Plan, coordinate and evaluate activities with the wider staff team to ensure high-quality, trauma-informed opportunities for volunteers that support sustained recovery where appropriate. Work closely with local service managers to ensure referrals to other service providers where necessary to support the wellbeing of volunteers. Work with service managers to identify opportunities in the wider community that would support the development, wellbeing and social integration of volunteers where appropriate. Work with the senior leadership team to regularly review and revise the development of the volunteer programme to ensure its effective delivery. Work with the senior leadership team to ensure the programme delivers measurable outcomes that improve the life chances of the individuals accessing the programme. 3. Outreach & community inclusion Coordinate outreach sessions in the community with service managers and the volunteer team to increase the visibility of our services and develop wider partnership working and stakeholder management where appropriate. Identify external training sources that may be of benefit to the members of the volunteer team, and support individuals to access such training where appropriate. Work with our stakeholders and local drug and alcohol treatment providers to ensure that volunteering opportunities within the charity are available to anyone who wishes to apply, and individuals are supported to do so. Work with our stakeholders and local drug and alcohol treatment providers to ensure our volunteers are supported to access peer mentoring and volunteer opportunities within the wider treatment system where appropriate and required. Work with local volunteer centres and relevant local organisations, such as universities, to ensure volunteering opportunities within Build on Belief are advertised and available to any members of the wider community to wish to undertake them. 4. Project & financial administration Manage project goals and expenditure in line with set budgets, working with colleagues to ensure accurate monitoring, and reporting. Support service managers and support workers to ensure volunteer records are up to date and in line with policy and procedures. Ensure volunteering data is accurately recorded on our case management system and work with members of the senior leadership team to ensure relevant data is available for our partners, the Board of Trustees and other stakeholders when required. Work with service managers to ensure data is collected from our volunteer teams and service users for impact evaluations and case studies as required. 5. General Organize annual volunteer events as agreed with the Senior Leadership Team. To work with the Operations and Training Managers, Innovation and Development Manager and the Head of Services supporting the development of the weekend services and the management of volunteers. To contribute content for social media channels, the organisation s website, and newsletter. To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation. To work with the Build on Belief staff team and the service providers where appropriate, to create a series of borough-wide volunteer pools to develop and improve the delivery of recovery orientated services in those locations. NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees. This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK. PERSON SPECIFICATION CRITERIA The successful candidate will be able to demonstrate the following (E - Essential, D - Desirable): Experience of working or volunteering with service users and/or volunteers in either drug and alcohol services, the wider recovery field, associated areas such as homelessness or mental health and supporting those with complex needs (E) Experience of recruiting, supporting, or managing volunteers in a charity or community setting (E) Experience of planning, coordinating and delivering group activities or community events (E) Knowledge of barriers faced by people struggling with substance use and social isolation (E) Ability to build supportive relationships with volunteers and service users, particularly those with lived experience (E) Understanding of safeguarding, confidentiality and trauma-informed practice (E) Experience of partnership working with statutory or voluntary organisations (D) Experience of managing budgets or project resources, including monitoring expenditure and tracking outcomes (D) Experience of delivering presentations or training (D) Experience of working collaboratively within a wider staff team. (E) Knowledge and Skills Proven people skills (i.e.: motivate, engage, supervise a team of volunteers and service users to deliver on the key aspects of the role.) Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, and practical ways to develop recovery capital. Demonstrable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors. Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing. Good IT skills, including proficiency in Microsoft Office and internal systems click apply for full job details
Apr 27, 2026
Full time
We are pleased to invite applications for the following opportunity: Volunteer Coordinator Hours: 37.5 hours per week Salary: £38,000 per annum A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Volunteer Coordinator to work with our team across our London services. We are particularly interested in recruiting someone who has lived experience of a substance use disorder, either direct or associative. PLEASE NOTE: This role includes weekend working. Closing date: Sunday, 10th May 2026 JOB DESCRIPTION: Volunteer Coordinator TITLE: Volunteer Coordinator SALARY: £38,000 per annum HOURS: 37.5 hours per week BASED AT: BoB Head Office (69 Warwick Road, Earls Court, London, SW5 9HB). The role will involve regular visits to our London services both during the week and at the weekend. There is the option for one day of hybrid working per week. REPORTS TO: Head of Services JOB PURPOSE: To cultivate, sustain and manage a volunteer pipeline to help with the effective delivery of our face-to-face services in London; enhance the development and wellbeing of our volunteer team(s), and support the volunteers in the facilitation of activities for our beneficiaries, supporting those who wish to do so to become ready for potential employment within the charity. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 1. Volunteer management & development Support service managers to recruit, induct and train a cohort of volunteers from the local treatment and recovery community, as well as other local community members, ensuring they are trained and supported to undertake their roles safely and with confidence. Develop a range of volunteering pathways, with a focus on supporting those who identify as being in recovery as well as those still in structured treatment, creating opportunities that enhance social connectivity, build personal and professional skills, and provide meaningful activity. Work with service managers to ensure volunteers receive regular and appropriate supervision, and their wellbeing is monitored and supported. Work with service managers to ensure individuals are encouraged and supported to deliver a range of creative and socially based activities within our services, based upon their interests and life skills. Work with service managers to ensure volunteer inductions are conducted according to the policies of the charity and that accurate records of their volunteering are kept on our case management system. Deliver the five core training workshops in person at the services to the volunteer team(s) and work with the CEO to ensure the training is relevant, accurate and up to date. Support and encourage those volunteers who wish to do so to progress through the volunteer programme, attend the relevant training, and undertake the role of team leader, with a focus on potential employment within the charity and elsewhere. Work with the Senior Leadership Team to develop and enhance the volunteer offer across all of our London services. Support individuals with interview preparation and CV writing, with a focus on both job opportunities within the charity, peer support roles within the wider treatment systems, and other relevant opportunities as they arise. 2. Programme delivery & coordination Collaborate with local community organisations and partners to establish and deliver a programme of cultural, physical, and wellbeing activities that support social connection, encourage participation in safe social networks and help to improve mental and physical health. Plan, coordinate and evaluate activities with the wider staff team to ensure high-quality, trauma-informed opportunities for volunteers that support sustained recovery where appropriate. Work closely with local service managers to ensure referrals to other service providers where necessary to support the wellbeing of volunteers. Work with service managers to identify opportunities in the wider community that would support the development, wellbeing and social integration of volunteers where appropriate. Work with the senior leadership team to regularly review and revise the development of the volunteer programme to ensure its effective delivery. Work with the senior leadership team to ensure the programme delivers measurable outcomes that improve the life chances of the individuals accessing the programme. 3. Outreach & community inclusion Coordinate outreach sessions in the community with service managers and the volunteer team to increase the visibility of our services and develop wider partnership working and stakeholder management where appropriate. Identify external training sources that may be of benefit to the members of the volunteer team, and support individuals to access such training where appropriate. Work with our stakeholders and local drug and alcohol treatment providers to ensure that volunteering opportunities within the charity are available to anyone who wishes to apply, and individuals are supported to do so. Work with our stakeholders and local drug and alcohol treatment providers to ensure our volunteers are supported to access peer mentoring and volunteer opportunities within the wider treatment system where appropriate and required. Work with local volunteer centres and relevant local organisations, such as universities, to ensure volunteering opportunities within Build on Belief are advertised and available to any members of the wider community to wish to undertake them. 4. Project & financial administration Manage project goals and expenditure in line with set budgets, working with colleagues to ensure accurate monitoring, and reporting. Support service managers and support workers to ensure volunteer records are up to date and in line with policy and procedures. Ensure volunteering data is accurately recorded on our case management system and work with members of the senior leadership team to ensure relevant data is available for our partners, the Board of Trustees and other stakeholders when required. Work with service managers to ensure data is collected from our volunteer teams and service users for impact evaluations and case studies as required. 5. General Organize annual volunteer events as agreed with the Senior Leadership Team. To work with the Operations and Training Managers, Innovation and Development Manager and the Head of Services supporting the development of the weekend services and the management of volunteers. To contribute content for social media channels, the organisation s website, and newsletter. To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation. To work with the Build on Belief staff team and the service providers where appropriate, to create a series of borough-wide volunteer pools to develop and improve the delivery of recovery orientated services in those locations. NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees. This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK. PERSON SPECIFICATION CRITERIA The successful candidate will be able to demonstrate the following (E - Essential, D - Desirable): Experience of working or volunteering with service users and/or volunteers in either drug and alcohol services, the wider recovery field, associated areas such as homelessness or mental health and supporting those with complex needs (E) Experience of recruiting, supporting, or managing volunteers in a charity or community setting (E) Experience of planning, coordinating and delivering group activities or community events (E) Knowledge of barriers faced by people struggling with substance use and social isolation (E) Ability to build supportive relationships with volunteers and service users, particularly those with lived experience (E) Understanding of safeguarding, confidentiality and trauma-informed practice (E) Experience of partnership working with statutory or voluntary organisations (D) Experience of managing budgets or project resources, including monitoring expenditure and tracking outcomes (D) Experience of delivering presentations or training (D) Experience of working collaboratively within a wider staff team. (E) Knowledge and Skills Proven people skills (i.e.: motivate, engage, supervise a team of volunteers and service users to deliver on the key aspects of the role.) Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, and practical ways to develop recovery capital. Demonstrable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors. Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing. Good IT skills, including proficiency in Microsoft Office and internal systems click apply for full job details
Job Title: Probation Officer Location: Huyton, Merseyside Hours: Full-Time (37 hours per week) Contract Type: Temporary / Contract Pay: 28.63 ltd per hour (Umbrella pay rate) equivalent to 20.30 PAYE per hour Overview: We are currently seeking a dedicated and motivated Probation Officer to join our team on a full-time contract basis in Huyton, Merseyside. This is an excellent opportunity for an experienced professional to make a meaningful impact by supporting individuals in reducing reoffending and reintegrating into the community. Key Responsibilities: Manage a caseload of individuals subject to probation supervision, ensuring compliance with court orders and licence conditions Conduct risk assessments and develop effective risk management plans Prepare high-quality pre-sentence reports and other court-related documentation Work collaboratively with partner agencies, including police, courts, social services, and community organisations Deliver structured interventions and rehabilitation programmes Monitor and review progress, taking enforcement action where necessary Maintain accurate and up-to-date case records in line with organisational policies Requirements: Qualified Probation Officer (e.g., DipHE Probation Studies, PQiP, or equivalent) Proven experience managing offender caseloads within a probation or criminal justice setting Strong understanding of risk assessment frameworks (e.g., OASys) Excellent report writing and communication skills Ability to work independently and as part of a multi-agency team Commitment to safeguarding and promoting public protection Desirable: Experience working within HM Prison & Probation Service (HMPPS) Knowledge of current criminal justice legislation and practices If you are interested in this role, please contact Andy at Service Care Solutions on (phone number removed) or email (url removed)
Apr 27, 2026
Contractor
Job Title: Probation Officer Location: Huyton, Merseyside Hours: Full-Time (37 hours per week) Contract Type: Temporary / Contract Pay: 28.63 ltd per hour (Umbrella pay rate) equivalent to 20.30 PAYE per hour Overview: We are currently seeking a dedicated and motivated Probation Officer to join our team on a full-time contract basis in Huyton, Merseyside. This is an excellent opportunity for an experienced professional to make a meaningful impact by supporting individuals in reducing reoffending and reintegrating into the community. Key Responsibilities: Manage a caseload of individuals subject to probation supervision, ensuring compliance with court orders and licence conditions Conduct risk assessments and develop effective risk management plans Prepare high-quality pre-sentence reports and other court-related documentation Work collaboratively with partner agencies, including police, courts, social services, and community organisations Deliver structured interventions and rehabilitation programmes Monitor and review progress, taking enforcement action where necessary Maintain accurate and up-to-date case records in line with organisational policies Requirements: Qualified Probation Officer (e.g., DipHE Probation Studies, PQiP, or equivalent) Proven experience managing offender caseloads within a probation or criminal justice setting Strong understanding of risk assessment frameworks (e.g., OASys) Excellent report writing and communication skills Ability to work independently and as part of a multi-agency team Commitment to safeguarding and promoting public protection Desirable: Experience working within HM Prison & Probation Service (HMPPS) Knowledge of current criminal justice legislation and practices If you are interested in this role, please contact Andy at Service Care Solutions on (phone number removed) or email (url removed)
Job Title: Supported Housing Officer Location: Central Bristol Salary: £26,000 - £28,000 per annum Closing Date: Wednesday 6th May 2026 Job Type : Full Time, Temporary Fixed-term contract until 31st March 2029 with the possibility of extension Ron Jones House is located in central Bristol and houses men aged 22+ who are either experiencing or are at risk of homelessness. Phoenix Place is also located in central Bristol and houses single women and mothers and babies at risk of homelessness. Ron Jones House and Phoenix Place are working with St Mungos to deliver the Rough Sleepers Prevention Service which provides short-term accommodation at these two projects. In this newly created role, you will work with 12 short-term rough sleepers at Ron Jones House and three at Phoenix Place plus a small caseload of residents at RJH We are looking for an organised and driven Supported Housing to deliver a psychologically informed housing and support service to benefit the client groups we serve. What you will be doing: Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures To work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development Effectively delivering personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living Keeping customers first and effectively delivering all aspects of housing management services such as rent and service charge monitoring and safeguarding. To use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes What you will need to be successful: Putting customers first. An understanding of resident support needs and being able to help them to find solutions Open to change, embraces improvement and takes on board new ideas Understands the importance of quality service delivery and is impact on business success. Strives to deliver high quality affordable services Empathy, an understanding of residents views and being able to encourage colleagues to do the same. Effective time management in a fast-paced environment and being able to prioritise your own workload. Take a proactive approach to targets and plans ahead. Benefits: Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Ability to work from home on occasion to complete training and admin. For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' Elim Colleague How to apply: For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications as they are received and interviewing those who meet the role requirements. The advert will close as soon as a successful candidate is appointed. We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups. Please click APPLY to be redirected to our careers page to compete an application form for this role. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Apr 27, 2026
Seasonal
Job Title: Supported Housing Officer Location: Central Bristol Salary: £26,000 - £28,000 per annum Closing Date: Wednesday 6th May 2026 Job Type : Full Time, Temporary Fixed-term contract until 31st March 2029 with the possibility of extension Ron Jones House is located in central Bristol and houses men aged 22+ who are either experiencing or are at risk of homelessness. Phoenix Place is also located in central Bristol and houses single women and mothers and babies at risk of homelessness. Ron Jones House and Phoenix Place are working with St Mungos to deliver the Rough Sleepers Prevention Service which provides short-term accommodation at these two projects. In this newly created role, you will work with 12 short-term rough sleepers at Ron Jones House and three at Phoenix Place plus a small caseload of residents at RJH We are looking for an organised and driven Supported Housing to deliver a psychologically informed housing and support service to benefit the client groups we serve. What you will be doing: Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures To work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development Effectively delivering personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living Keeping customers first and effectively delivering all aspects of housing management services such as rent and service charge monitoring and safeguarding. To use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes What you will need to be successful: Putting customers first. An understanding of resident support needs and being able to help them to find solutions Open to change, embraces improvement and takes on board new ideas Understands the importance of quality service delivery and is impact on business success. Strives to deliver high quality affordable services Empathy, an understanding of residents views and being able to encourage colleagues to do the same. Effective time management in a fast-paced environment and being able to prioritise your own workload. Take a proactive approach to targets and plans ahead. Benefits: Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Ability to work from home on occasion to complete training and admin. For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' Elim Colleague How to apply: For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications as they are received and interviewing those who meet the role requirements. The advert will close as soon as a successful candidate is appointed. We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups. Please click APPLY to be redirected to our careers page to compete an application form for this role. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist. The ASB tenancy Specialist will is responsible: for reviewing all new ASB reports to client and completing action plans and interviews with customers on high level ASB cases. Acting as gatekeepers for the regional Tenancy Specialist teams the Tenancy Specialist Triage Officer will ensure the correct categorisation of ASB cases and will prioritise these according to the risk. For proving expert advice to the contact centre on more complex cases, identify and correct errors and gather crucial information from complainants in addition to providing a responsive support service to regional teams. The working hours are Monday to Friday and office attendance once per month at the office in Haywards Heath. DUTIES AND RESPONSIBILITIES INCLUDE: Providing contact centre colleagues with advice on how to correctly log and categorise ASB cases, considering thresholds for investigation, risk to the customer and the obligation of Clarion and other relevant agencies Triaging cases to identify and correct errors including potential data protection breaches and mis categorisation of ASB Providing instant feedback to Contact Centre Agents (CCA) if they have raised a case incorrectly on CRM and explaining what needs amending Making contact with complainants and stakeholders to establish further detail on cases where information is missing. Enabling regional teams to start an appropriate and proportionate investigation promptly and within published SLAs Completing interviews with complainants over the telephone within published SLAs and agreeing robust and appropriate action plans to address the ASB reported Providing advice to Neighbourhood Response Officers on ASB related general enquiries, such as what evidence is required to start an investigation and how to manage the customer s expectations. Creating new ASB cases for NROs when the threshold for investigation has been met Completing dynamic risk assessments of each case, safeguarding vulnerable customers and liaising with internal and external agencies such as the police, local authorities or support services Identifying high risk victims of domestic abuse, completing a domestic abuse, stalking, harassment and honour based violence assessment and ordering personal security equipment for next day delivery Providing targeted and responsive support to regional teams to assist with effective case management. This may include following up on customer contact to ensure SLAs are met and ensuring correct use of the system to ensure accurate reporting on performance and prevention of data protection breaches ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Experience of investigating ASB and achieving positive outcomes Good understanding of ASB and knowledge of relevant legislation Experience of working within the housing sector with knowledge of tenancy management Experience of working in a customer focused environment with a proven ability of dealing with sensitive or distressing information in a calm and professional manner Ability to actively listen and diffuse difficult situations Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed).
Apr 27, 2026
Contractor
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist. The ASB tenancy Specialist will is responsible: for reviewing all new ASB reports to client and completing action plans and interviews with customers on high level ASB cases. Acting as gatekeepers for the regional Tenancy Specialist teams the Tenancy Specialist Triage Officer will ensure the correct categorisation of ASB cases and will prioritise these according to the risk. For proving expert advice to the contact centre on more complex cases, identify and correct errors and gather crucial information from complainants in addition to providing a responsive support service to regional teams. The working hours are Monday to Friday and office attendance once per month at the office in Haywards Heath. DUTIES AND RESPONSIBILITIES INCLUDE: Providing contact centre colleagues with advice on how to correctly log and categorise ASB cases, considering thresholds for investigation, risk to the customer and the obligation of Clarion and other relevant agencies Triaging cases to identify and correct errors including potential data protection breaches and mis categorisation of ASB Providing instant feedback to Contact Centre Agents (CCA) if they have raised a case incorrectly on CRM and explaining what needs amending Making contact with complainants and stakeholders to establish further detail on cases where information is missing. Enabling regional teams to start an appropriate and proportionate investigation promptly and within published SLAs Completing interviews with complainants over the telephone within published SLAs and agreeing robust and appropriate action plans to address the ASB reported Providing advice to Neighbourhood Response Officers on ASB related general enquiries, such as what evidence is required to start an investigation and how to manage the customer s expectations. Creating new ASB cases for NROs when the threshold for investigation has been met Completing dynamic risk assessments of each case, safeguarding vulnerable customers and liaising with internal and external agencies such as the police, local authorities or support services Identifying high risk victims of domestic abuse, completing a domestic abuse, stalking, harassment and honour based violence assessment and ordering personal security equipment for next day delivery Providing targeted and responsive support to regional teams to assist with effective case management. This may include following up on customer contact to ensure SLAs are met and ensuring correct use of the system to ensure accurate reporting on performance and prevention of data protection breaches ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Experience of investigating ASB and achieving positive outcomes Good understanding of ASB and knowledge of relevant legislation Experience of working within the housing sector with knowledge of tenancy management Experience of working in a customer focused environment with a proven ability of dealing with sensitive or distressing information in a calm and professional manner Ability to actively listen and diffuse difficult situations Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed).
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 27, 2026
Full time
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Enhance Your Career as a Legal Practice Compliance Officer in Cambridgeshire Are you ready to take on a pivotal role in ensuring the integrity of audit and compliance processes, along with some Practice Management within a dynamic legal environment? A prestigious firm in Cambridgeshire is seeking a meticulous and proactive Legal Compliance Officer to uphold the highest standards of regulatory adherence and risk management on a full time or part time basis. Legal Practice Compliance Officer role overview: As the cornerstone of the firm's compliance framework, you will be entrusted with the crucial task of conducting comprehensive audits, crafting and updating compliance manuals, and liaising with internal stakeholders to maintain an environment of transparency and ethical practice. Your expertise will be instrumental in managing the complexities of SRA regulations, ensuring that the firm not only meets but exceeds the required legal standards. Safeguarding sensitive and confidential information, a testament to the trust placed in your discretion and integrity. As the point of contact for the Firm as a Legal Practice Compliance Officer for all matters relating to Legal Practice (COLP), your insights will be invaluable in shaping the firm's strategic approach to Practice Management & Compliance. Requirements for this Legal Practice Compliance Officer: A robust understanding of risk management principles 2-3 years experience in a similar Legal Compliance or Practice Manager position Ability to navigate the Reliance case management system will be advantageous Commitment to fostering a culture of diversity and inclusion within the workplace Benefits for the Legal Practice Compliance Officer: Competitive salary package Supportive and collaborative working environment Career development alongside some of the industry's most respected professionals Ongoing professional development opportunities designed to enhance your skills and knowledge in the ever-evolving field of legal compliance If you are ready to make a significant impact and thrive in a role where your contributions are both valued and vital, please submit your CV and a cover letter detailing your suitability for this role. Applications are now open. Join a team where your role is not just a job, but a critical function that ensures the firm operates with unwavering legal excellence. For more information on this and other vacancies please contact Mia Henderson quoting Ref 37451. PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED. In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003
Apr 27, 2026
Full time
Enhance Your Career as a Legal Practice Compliance Officer in Cambridgeshire Are you ready to take on a pivotal role in ensuring the integrity of audit and compliance processes, along with some Practice Management within a dynamic legal environment? A prestigious firm in Cambridgeshire is seeking a meticulous and proactive Legal Compliance Officer to uphold the highest standards of regulatory adherence and risk management on a full time or part time basis. Legal Practice Compliance Officer role overview: As the cornerstone of the firm's compliance framework, you will be entrusted with the crucial task of conducting comprehensive audits, crafting and updating compliance manuals, and liaising with internal stakeholders to maintain an environment of transparency and ethical practice. Your expertise will be instrumental in managing the complexities of SRA regulations, ensuring that the firm not only meets but exceeds the required legal standards. Safeguarding sensitive and confidential information, a testament to the trust placed in your discretion and integrity. As the point of contact for the Firm as a Legal Practice Compliance Officer for all matters relating to Legal Practice (COLP), your insights will be invaluable in shaping the firm's strategic approach to Practice Management & Compliance. Requirements for this Legal Practice Compliance Officer: A robust understanding of risk management principles 2-3 years experience in a similar Legal Compliance or Practice Manager position Ability to navigate the Reliance case management system will be advantageous Commitment to fostering a culture of diversity and inclusion within the workplace Benefits for the Legal Practice Compliance Officer: Competitive salary package Supportive and collaborative working environment Career development alongside some of the industry's most respected professionals Ongoing professional development opportunities designed to enhance your skills and knowledge in the ever-evolving field of legal compliance If you are ready to make a significant impact and thrive in a role where your contributions are both valued and vital, please submit your CV and a cover letter detailing your suitability for this role. Applications are now open. Join a team where your role is not just a job, but a critical function that ensures the firm operates with unwavering legal excellence. For more information on this and other vacancies please contact Mia Henderson quoting Ref 37451. PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED. In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003
The Service & Team The team within Cornwall Council's Attendance and Alternative Provision services works closely with Education, Legal Services, Social Care, Health, Police, Youth Justice and other partners. They are responsible for delivering statutory duties relating to school attendance enforcement, Section 19 provision, and complaints, with a strong focus on safeguarding, fairness and achieving positive outcomes for children and families. Role The Senior Attendance, Prosecutions and Section 19 Complaints Officer leads the delivery of statutory school attendance enforcement and complaints. The postholder provides strategic and operational oversight of the full legal process, from issuing Penalty Notices to authorising Section 444 prosecutions, ensuring all actions are lawful, proportionate, robust and compliant with statutory requirements. They also lead complex, high risk, Ombudsman linked complaints, delivering thorough investigations and resolutions that protect children, families and the Council's legal and reputational position. The role provides strategic oversight of the Council's Section 19 duties, ensuring children with medical needs, SEND or safeguarding vulnerabilities are properly assessed and offered suitable education before any enforcement action is pursued. They work collaboratively with schools and multi agency partners to ensure consistent, evidence based decision making and strong safeguarding practice across the county. The postholder line manages two Senior Business Support (Legal Intervention) Officers and two Attendance Officers responsible for Section 19, and provides ad hoc operational oversight of staff across the Attendance and Alternative Provision services when needed. They support performance management, quality assurance and professional development within the team. This is a public/customer facing role, with the statutory English language requirement for public sector workers. The position will be subject to a criminal record disclosure check. Working Pattern The role is full time and operates within Cornwall Council's flexible working arrangements, offering hybrid and other flexible options in line with service requirements and Council policy. What You'll Need to Succeed The successful candidate will bring a solid foundation of knowledge and experience relevant to education, safeguarding and statutory attendance work, be degree level educated in a suitable field and demonstrate clear analytical thinking, sound judgement and strong organisational skills. Effective written and verbal communication, calm and professional approach to complex situations are key. Experience in managing staff or leading within an education or local authority setting is desirable, as is familiarity with attendance legislation, safeguarding responsibilities, penalty notices and Section 444 prosecutions. Understanding of handling complex complaints and experience preparing or presenting casework is beneficial. Overall, the role requires collaboration, thoughtful response to challenges and positive contribution to a service focused on achieving the best outcomes for children and families. Benefits Cornwall Council offers a range of flexible working options and a reward and benefits package to attract, motivate and reward employees. Core employee rewards include: Competitive salary Defined benefit pension scheme, based on career average earnings, with optional extra voluntary contributions Generous annual leave entitlement with the potential to purchase additional leave National award winning employee health and wellbeing programme Employee benefits scheme providing access to discounts on local and national goods and services Additional Information Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.
Apr 27, 2026
Full time
The Service & Team The team within Cornwall Council's Attendance and Alternative Provision services works closely with Education, Legal Services, Social Care, Health, Police, Youth Justice and other partners. They are responsible for delivering statutory duties relating to school attendance enforcement, Section 19 provision, and complaints, with a strong focus on safeguarding, fairness and achieving positive outcomes for children and families. Role The Senior Attendance, Prosecutions and Section 19 Complaints Officer leads the delivery of statutory school attendance enforcement and complaints. The postholder provides strategic and operational oversight of the full legal process, from issuing Penalty Notices to authorising Section 444 prosecutions, ensuring all actions are lawful, proportionate, robust and compliant with statutory requirements. They also lead complex, high risk, Ombudsman linked complaints, delivering thorough investigations and resolutions that protect children, families and the Council's legal and reputational position. The role provides strategic oversight of the Council's Section 19 duties, ensuring children with medical needs, SEND or safeguarding vulnerabilities are properly assessed and offered suitable education before any enforcement action is pursued. They work collaboratively with schools and multi agency partners to ensure consistent, evidence based decision making and strong safeguarding practice across the county. The postholder line manages two Senior Business Support (Legal Intervention) Officers and two Attendance Officers responsible for Section 19, and provides ad hoc operational oversight of staff across the Attendance and Alternative Provision services when needed. They support performance management, quality assurance and professional development within the team. This is a public/customer facing role, with the statutory English language requirement for public sector workers. The position will be subject to a criminal record disclosure check. Working Pattern The role is full time and operates within Cornwall Council's flexible working arrangements, offering hybrid and other flexible options in line with service requirements and Council policy. What You'll Need to Succeed The successful candidate will bring a solid foundation of knowledge and experience relevant to education, safeguarding and statutory attendance work, be degree level educated in a suitable field and demonstrate clear analytical thinking, sound judgement and strong organisational skills. Effective written and verbal communication, calm and professional approach to complex situations are key. Experience in managing staff or leading within an education or local authority setting is desirable, as is familiarity with attendance legislation, safeguarding responsibilities, penalty notices and Section 444 prosecutions. Understanding of handling complex complaints and experience preparing or presenting casework is beneficial. Overall, the role requires collaboration, thoughtful response to challenges and positive contribution to a service focused on achieving the best outcomes for children and families. Benefits Cornwall Council offers a range of flexible working options and a reward and benefits package to attract, motivate and reward employees. Core employee rewards include: Competitive salary Defined benefit pension scheme, based on career average earnings, with optional extra voluntary contributions Generous annual leave entitlement with the potential to purchase additional leave National award winning employee health and wellbeing programme Employee benefits scheme providing access to discounts on local and national goods and services Additional Information Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.
Director of Finance - Birmingham Cathedral The Director of Finance will be an integral part of the Senior Management Team, with responsibility for the strategic and day to day management of Cathedral Finances. They will support the ongoing development and implementation of its multi year financial plan to underpin the Cathedral's Strategic Plan. The postholder will ensure law and regulatory compliance and that all aspects of financial planning and management are conducted to provide accurate, relevant and timely financial information to both budget holders and Chapter. Main responsibilities Strategic Overall responsibility for the finance function ensuring the accurate and timely presentation of monthly management accounts, budgets, cashflow forecasts and statutory accounts for the Cathedral. Reporting to Chapter on all finance related matters, making an effective contribution to the Cathedral's financial decision making. Be part of the Senior Management Team, supporting Chapter and Heads of Department and working constructively with the Chief Operating Officer and Finance & Risk Committee. To work with the Chief Operating Officer to ensure that the Cathedral's Strategic Plan is underpinned by a multi-year financial plan. Communicate the Cathedral's finances to a range of stakeholders as required (staff, congregation, funders etc) clearly and concisely. To work with the Chief Operating Officer to ensure financial governance complies with best practice, alongside the regulations set down by charity law, the Charity Commission and the Association of English Cathedrals. To work with the Chief Operating Officer to maintain and develop financial sustainability, optimise the efficient use of resources (including investments) and identify exposure to risk. Operational Preparation of monthly management accounts, with full fund accounting well as other forecasts and information as required. Regular financial monitoring and business support meetings with Heads of Department. Support/undertake the preparation of monthly bank and control account reconciliations, partial exemption VAT returns, gift aid claims. Produce and oversee the detailed annual budget, rolling 3-year financial plan together with re forecast during the financial year. Preparation of the annual statutory financial statements for the Cathedral. To ensure that the Cathedral's endowment and restricted funds and investments are effectively managed and accessible to support cash flow or key projects as needed. Support the Chief Operating Officer and Heads of Department with project development by advising on financial and commercial plans, supporting the generation of business cases and financial forecasts for projects. Support with fundraising applications and regular reporting / submission to Church Commissioners and other funders. Oversight of Cathedral's payroll arrangements (currently undertaken through DBF) ensuring all legal and HMRC requirements are being met. Ensure compliance with all relevant accounting standards, financial policies, regulations and all relevant legal frameworks, together with appropriate management and financial controls and reconciliations are in place, and that the Cathedral has effective banking arrangements. Be the lead liaison on the Cathedral's relationship with our Bankers, Investment Managers and External Auditors. Oversee the work of the Accounts Support Officer to maintain the full function of sales ledger, purchase ledger and credit control. Oversee the work of the Accounts Support Officer to record all financial transactions carried out to include ensuring received income is recorded and banked in accordance with procedures and payment of all items of expenditure in accordance with procedures. Governance Attend Chapter meetings and provide regular written and verbal reports. Work with the Chair of Finance & Risk Committee, Dean and Chief Operating Officer to ensure that management information is presented in a transparent way that enables strategic decision to be taken by Chapter. Attend the Finance & Risk Committee meetings, liaising with the Chair and Chief Operating Officer to ensure that the committee functions well. Any other reasonable duties and responsibilities that may be required by Chapter to support the Chief Operating Officer and Chapter in the smooth operation of the cathedral. The Chapter The Senior Management Team Cathedral Finance and Risk Committee Attendance at the meetings of these bodies is expected. Training Requirements The role will require the post-holder to complete the following: Basic Awareness Safeguarding Training ACT Counter Terrorism Training GDPR Training Fire Marshal Training Terms and Conditions Reporting to: Chief Operating Officer Working hours: 37.5 hours per week Place of work: Colmore Row, Birmingham, B3 2QB Pension: Subject to meeting the relevant criteria you will be enrolled in the Cathedral's Pension Scheme with 8% employer contributions. Contract: Permanent Holidays: 36 days (including pro-rata statutory and public holidays entitlement). This role is subject to a 6-month probation period. This post is subject to a Basic DBS check.
Apr 26, 2026
Full time
Director of Finance - Birmingham Cathedral The Director of Finance will be an integral part of the Senior Management Team, with responsibility for the strategic and day to day management of Cathedral Finances. They will support the ongoing development and implementation of its multi year financial plan to underpin the Cathedral's Strategic Plan. The postholder will ensure law and regulatory compliance and that all aspects of financial planning and management are conducted to provide accurate, relevant and timely financial information to both budget holders and Chapter. Main responsibilities Strategic Overall responsibility for the finance function ensuring the accurate and timely presentation of monthly management accounts, budgets, cashflow forecasts and statutory accounts for the Cathedral. Reporting to Chapter on all finance related matters, making an effective contribution to the Cathedral's financial decision making. Be part of the Senior Management Team, supporting Chapter and Heads of Department and working constructively with the Chief Operating Officer and Finance & Risk Committee. To work with the Chief Operating Officer to ensure that the Cathedral's Strategic Plan is underpinned by a multi-year financial plan. Communicate the Cathedral's finances to a range of stakeholders as required (staff, congregation, funders etc) clearly and concisely. To work with the Chief Operating Officer to ensure financial governance complies with best practice, alongside the regulations set down by charity law, the Charity Commission and the Association of English Cathedrals. To work with the Chief Operating Officer to maintain and develop financial sustainability, optimise the efficient use of resources (including investments) and identify exposure to risk. Operational Preparation of monthly management accounts, with full fund accounting well as other forecasts and information as required. Regular financial monitoring and business support meetings with Heads of Department. Support/undertake the preparation of monthly bank and control account reconciliations, partial exemption VAT returns, gift aid claims. Produce and oversee the detailed annual budget, rolling 3-year financial plan together with re forecast during the financial year. Preparation of the annual statutory financial statements for the Cathedral. To ensure that the Cathedral's endowment and restricted funds and investments are effectively managed and accessible to support cash flow or key projects as needed. Support the Chief Operating Officer and Heads of Department with project development by advising on financial and commercial plans, supporting the generation of business cases and financial forecasts for projects. Support with fundraising applications and regular reporting / submission to Church Commissioners and other funders. Oversight of Cathedral's payroll arrangements (currently undertaken through DBF) ensuring all legal and HMRC requirements are being met. Ensure compliance with all relevant accounting standards, financial policies, regulations and all relevant legal frameworks, together with appropriate management and financial controls and reconciliations are in place, and that the Cathedral has effective banking arrangements. Be the lead liaison on the Cathedral's relationship with our Bankers, Investment Managers and External Auditors. Oversee the work of the Accounts Support Officer to maintain the full function of sales ledger, purchase ledger and credit control. Oversee the work of the Accounts Support Officer to record all financial transactions carried out to include ensuring received income is recorded and banked in accordance with procedures and payment of all items of expenditure in accordance with procedures. Governance Attend Chapter meetings and provide regular written and verbal reports. Work with the Chair of Finance & Risk Committee, Dean and Chief Operating Officer to ensure that management information is presented in a transparent way that enables strategic decision to be taken by Chapter. Attend the Finance & Risk Committee meetings, liaising with the Chair and Chief Operating Officer to ensure that the committee functions well. Any other reasonable duties and responsibilities that may be required by Chapter to support the Chief Operating Officer and Chapter in the smooth operation of the cathedral. The Chapter The Senior Management Team Cathedral Finance and Risk Committee Attendance at the meetings of these bodies is expected. Training Requirements The role will require the post-holder to complete the following: Basic Awareness Safeguarding Training ACT Counter Terrorism Training GDPR Training Fire Marshal Training Terms and Conditions Reporting to: Chief Operating Officer Working hours: 37.5 hours per week Place of work: Colmore Row, Birmingham, B3 2QB Pension: Subject to meeting the relevant criteria you will be enrolled in the Cathedral's Pension Scheme with 8% employer contributions. Contract: Permanent Holidays: 36 days (including pro-rata statutory and public holidays entitlement). This role is subject to a 6-month probation period. This post is subject to a Basic DBS check.
Youth Justice Officer, Walsall Council Pay rate, £33.30 hour Contract role Vitalis are recruiting for experienced Youth Justice Officer to work in a team in Walsall. Youth Justice officer Just to confirm, Social Work qualifications are only one of the qualifications we accept. Also accept Probation Officers, Youth Workers and others with a relevant degree, as long as they have Youth Justice experience . Full case management responsibilities in a youth justice team: Assessments (ASSET+ and Prevention and Diversion Assessment Tool PDAT) Plans Interventions to reduce offending Pre-Sentence Report writing Referral Order Report writing Court work Duty Attendance and joint decision-making panel and referral order panelPlease get in touch for more information. There is plenty of hybrid working available. Please get in touch for more information. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including:Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
Apr 26, 2026
Contractor
Youth Justice Officer, Walsall Council Pay rate, £33.30 hour Contract role Vitalis are recruiting for experienced Youth Justice Officer to work in a team in Walsall. Youth Justice officer Just to confirm, Social Work qualifications are only one of the qualifications we accept. Also accept Probation Officers, Youth Workers and others with a relevant degree, as long as they have Youth Justice experience . Full case management responsibilities in a youth justice team: Assessments (ASSET+ and Prevention and Diversion Assessment Tool PDAT) Plans Interventions to reduce offending Pre-Sentence Report writing Referral Order Report writing Court work Duty Attendance and joint decision-making panel and referral order panelPlease get in touch for more information. There is plenty of hybrid working available. Please get in touch for more information. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including:Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Wandsworth, London
Financial Assessment Officer Salary Range: £30,510 - £45,564 per annum 6 Months - Secondment Richmond and Wandsworth Council An opportunity has arisen for a Financial Assessment Officer to join the Financial Assessment Team within the Adult Social Care and Public Health Department. Residents of Richmond & Wandsworth Borough Councils who are in receipt of Adult Social Care services are financially assessed to determine if they are liable to pay a financial contribution towards the cost of their care. The role of Financial Assessment Officer is to assist service users (or their personal representatives) by completing the financial assessment forms in accordance with council policies and the Care Act 2014 legislation, ensuring they understand the process. This role is 36 hours per week. Please note that there is an expectation to attend the office 2 days per week. About the role You will be responsible for the prompt and accurate calculation of client contributions for Council residents in receipt of adult social care services, ensuring financial regulations and statutory obligations are met. In addition to the calculation of contributions, you will be required to respond to general enquiries from service users and representatives about financial assessments, outstanding invoices and the charging policy by phone, letter and face to face meetings, ensuring that the Councils communication standards are adhered to. You will undertake financial assessments to determine if and how much a person needs to contribute towards the cost of their care and support. You will also administer applications for secured social care loans, known as deferred payment arrangements. You will demonstrate the ability to work independently, process financial information and support vulnerable adults with their care and support needs, throughout the Financial Assessment process. Essential Qualifications, Skills and Experience You will: have excellent customer service skills be a good communicator possess good numerical skills with attention to detail be able to work as part of a busy team but also independently It is important that you can manage your own caseload of work and be able to work to targets and deadlines. It is desirable that the successful candidate has Adult Social Care Financial Assessment experience and knowledge of the Care Act 2014, thou this is not essential.We would also welcome applications from candidates who have financial assessment experience in similar fields such as Housing Benefits. Indicative Recruitment Timeline Closing Date: 10th May 2026 Shortlisting Date: W/C 11th May 2026 Interview Date: (TBC) We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Apr 25, 2026
Full time
Financial Assessment Officer Salary Range: £30,510 - £45,564 per annum 6 Months - Secondment Richmond and Wandsworth Council An opportunity has arisen for a Financial Assessment Officer to join the Financial Assessment Team within the Adult Social Care and Public Health Department. Residents of Richmond & Wandsworth Borough Councils who are in receipt of Adult Social Care services are financially assessed to determine if they are liable to pay a financial contribution towards the cost of their care. The role of Financial Assessment Officer is to assist service users (or their personal representatives) by completing the financial assessment forms in accordance with council policies and the Care Act 2014 legislation, ensuring they understand the process. This role is 36 hours per week. Please note that there is an expectation to attend the office 2 days per week. About the role You will be responsible for the prompt and accurate calculation of client contributions for Council residents in receipt of adult social care services, ensuring financial regulations and statutory obligations are met. In addition to the calculation of contributions, you will be required to respond to general enquiries from service users and representatives about financial assessments, outstanding invoices and the charging policy by phone, letter and face to face meetings, ensuring that the Councils communication standards are adhered to. You will undertake financial assessments to determine if and how much a person needs to contribute towards the cost of their care and support. You will also administer applications for secured social care loans, known as deferred payment arrangements. You will demonstrate the ability to work independently, process financial information and support vulnerable adults with their care and support needs, throughout the Financial Assessment process. Essential Qualifications, Skills and Experience You will: have excellent customer service skills be a good communicator possess good numerical skills with attention to detail be able to work as part of a busy team but also independently It is important that you can manage your own caseload of work and be able to work to targets and deadlines. It is desirable that the successful candidate has Adult Social Care Financial Assessment experience and knowledge of the Care Act 2014, thou this is not essential.We would also welcome applications from candidates who have financial assessment experience in similar fields such as Housing Benefits. Indicative Recruitment Timeline Closing Date: 10th May 2026 Shortlisting Date: W/C 11th May 2026 Interview Date: (TBC) We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Youth Justice Officer Full time/Fixed Term (Maternity Cover) until February 2027 PO3: £47,925pa rising in annual increments to £51,228pa incl. LW About the Team The Youth Justice Service (YJS) is a multi-disciplinary service which works with children, young people and families to address vulnerabilities, risks and factors that lead to offending behaviour. The service sits alongside the Contextual Safeguarding and Engagement Services to deliver an integrated response which supports children and young people to fulfil their potential and make positive contributions to society. About the Role The purpose of the role is to manage a case load of youth justice cases, working innovatively with young people from diverse backgrounds and engaging them; their families and other professionals to assess, develop and deliver interventions and activities that support their personal and social skills and participation in society. The role will be directly contributing to youth justice service outcomes by creatively engaging young people who are subject to youth justice orders and interventions. Best practice in equality, diversity and inclusion will feature throughout the work. Contact Information For an informal discussion about the role, please contact Michele Owusu at . At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
Apr 25, 2026
Full time
Youth Justice Officer Full time/Fixed Term (Maternity Cover) until February 2027 PO3: £47,925pa rising in annual increments to £51,228pa incl. LW About the Team The Youth Justice Service (YJS) is a multi-disciplinary service which works with children, young people and families to address vulnerabilities, risks and factors that lead to offending behaviour. The service sits alongside the Contextual Safeguarding and Engagement Services to deliver an integrated response which supports children and young people to fulfil their potential and make positive contributions to society. About the Role The purpose of the role is to manage a case load of youth justice cases, working innovatively with young people from diverse backgrounds and engaging them; their families and other professionals to assess, develop and deliver interventions and activities that support their personal and social skills and participation in society. The role will be directly contributing to youth justice service outcomes by creatively engaging young people who are subject to youth justice orders and interventions. Best practice in equality, diversity and inclusion will feature throughout the work. Contact Information For an informal discussion about the role, please contact Michele Owusu at . At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 25, 2026
Full time
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services. This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services. About the Role You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation. The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases. Key Responsibilities of a Housing Allocations Officer: Manage housing applications, assessments and allocations in accordance with legislation and local policy Investigate and resolve complex or escalated housing cases, complaints and disputes Produce clear, accurate case records, decision letters and reports Ensure compliance with regulatory frameworks, safeguarding requirements and service standards Liaise with internal teams, external partners and stakeholders to support effective service delivery Identify trends, risks and service issues, contributing to continuous improvement initiatives Support customers with empathy and professionalism, particularly in sensitive or high-risk situations About You: Experience managing complex, high-volume caseloads Excellent written communication skills, including report writing and decision-making documentation Strong understanding of fairness, compliance and evidence-based decision making Ability to handle sensitive situations with empathy and professionalism Analytical skills with the ability to identify trends and improve service delivery Experience working with vulnerable individuals and applying safeguarding principles Desirable Experience for this Housing Allocations Officer role: Experience within housing allocations, homelessness services or local government Knowledge of relevant housing legislation and policy frameworks Background in complaints handling, investigations or legal/regulatory work Role Benefits: Hybrid working - 2 days in the office 3 days WFH In person training provided Competitive hourly rate 5 month contract If this Housing Allocations Officer position is of interest, please apply or contact (url removed)
Apr 25, 2026
Contractor
We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services. This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services. About the Role You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation. The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases. Key Responsibilities of a Housing Allocations Officer: Manage housing applications, assessments and allocations in accordance with legislation and local policy Investigate and resolve complex or escalated housing cases, complaints and disputes Produce clear, accurate case records, decision letters and reports Ensure compliance with regulatory frameworks, safeguarding requirements and service standards Liaise with internal teams, external partners and stakeholders to support effective service delivery Identify trends, risks and service issues, contributing to continuous improvement initiatives Support customers with empathy and professionalism, particularly in sensitive or high-risk situations About You: Experience managing complex, high-volume caseloads Excellent written communication skills, including report writing and decision-making documentation Strong understanding of fairness, compliance and evidence-based decision making Ability to handle sensitive situations with empathy and professionalism Analytical skills with the ability to identify trends and improve service delivery Experience working with vulnerable individuals and applying safeguarding principles Desirable Experience for this Housing Allocations Officer role: Experience within housing allocations, homelessness services or local government Knowledge of relevant housing legislation and policy frameworks Background in complaints handling, investigations or legal/regulatory work Role Benefits: Hybrid working - 2 days in the office 3 days WFH In person training provided Competitive hourly rate 5 month contract If this Housing Allocations Officer position is of interest, please apply or contact (url removed)
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 25, 2026
Contractor
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 25, 2026
Contractor
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Senior Trusts Officer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Sense, we believe everyone should be able to take part in life no matter their disability. Every day, we work alongside people who are deafblind or have complex disabilities so they can communicate, connect and thrive. We re now looking for a Senior Trusts Officer to join our ambitious and friendly High Value Relationships team in London on a six months fixed term contract covering maternity. This is a fantastic opportunity for a motivated and relationship-driven fundraiser to play a key role in growing income from charitable trusts and foundations, making a direct difference to people s lives across the UK and internationally. About the Role As Senior Trusts Officer, you ll lead on securing and developing trust and foundation partnership, building a sustainable income stream that fuels Sense s life-changing work. You ll manage your own portfolio of funders, both warm and new, developing strong, long-term relationships and writing compelling, bespoke proposals and reports. Working towards an income target of £250,000 and above, you ll help shape and deliver our trust fundraising strategy. This role offers real variety: researching new opportunities, meeting with funders, crafting persuasive cases for support, and collaborating with inspiring colleagues across Sense s projects and services. Key Responsibilities Work in partnership with the Trusts Manager and Head of High Value to develop and implement a strategy and Annual Plans for the Trusts Team to maximise income Contribute to the pipeline of Trust funding opportunities through upkeep of and additions to existing systems Research, approach and establish relationships with prospective funders with the view of achieving long term relationships Establish and develop positive strategic relationships with key people in the funding organisations Develop strong and effective relationships with other members of the team and colleagues in Sense operations. Please review the full job description attached for further details about the role responsibilities and person specification. What we're looking for You ll be someone who combines strategic thinking with creativity and care. With at least two years experience in trust and foundation fundraising and a track record of meeting or exceeding income targets, you ll be confident managing relationships and writing outstanding funding proposals. You ll bring: Excellent written and verbal communication skills Experience cultivating and stewarding trust relationships Strong organisational and research abilities A proactive, collaborative attitude and the confidence to work independently Experience using CRM systems (ideally Dynamics) and a genuine passion for Sense s mission will help you thrive in this role. About Sense We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. To apply Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we will be screening candidates as we receive applications and reserve the right to close posts at any time. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Apr 25, 2026
Full time
Senior Trusts Officer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Sense, we believe everyone should be able to take part in life no matter their disability. Every day, we work alongside people who are deafblind or have complex disabilities so they can communicate, connect and thrive. We re now looking for a Senior Trusts Officer to join our ambitious and friendly High Value Relationships team in London on a six months fixed term contract covering maternity. This is a fantastic opportunity for a motivated and relationship-driven fundraiser to play a key role in growing income from charitable trusts and foundations, making a direct difference to people s lives across the UK and internationally. About the Role As Senior Trusts Officer, you ll lead on securing and developing trust and foundation partnership, building a sustainable income stream that fuels Sense s life-changing work. You ll manage your own portfolio of funders, both warm and new, developing strong, long-term relationships and writing compelling, bespoke proposals and reports. Working towards an income target of £250,000 and above, you ll help shape and deliver our trust fundraising strategy. This role offers real variety: researching new opportunities, meeting with funders, crafting persuasive cases for support, and collaborating with inspiring colleagues across Sense s projects and services. Key Responsibilities Work in partnership with the Trusts Manager and Head of High Value to develop and implement a strategy and Annual Plans for the Trusts Team to maximise income Contribute to the pipeline of Trust funding opportunities through upkeep of and additions to existing systems Research, approach and establish relationships with prospective funders with the view of achieving long term relationships Establish and develop positive strategic relationships with key people in the funding organisations Develop strong and effective relationships with other members of the team and colleagues in Sense operations. Please review the full job description attached for further details about the role responsibilities and person specification. What we're looking for You ll be someone who combines strategic thinking with creativity and care. With at least two years experience in trust and foundation fundraising and a track record of meeting or exceeding income targets, you ll be confident managing relationships and writing outstanding funding proposals. You ll bring: Excellent written and verbal communication skills Experience cultivating and stewarding trust relationships Strong organisational and research abilities A proactive, collaborative attitude and the confidence to work independently Experience using CRM systems (ideally Dynamics) and a genuine passion for Sense s mission will help you thrive in this role. About Sense We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. To apply Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we will be screening candidates as we receive applications and reserve the right to close posts at any time. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Player Protection Officer Location: Hybrid Department: Risk & Compliance Type: Full-time Salary: Up to £30,000 per annum plus annual bonus (depending on company performance) Do yo have experience in AML ? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you! Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme What You ll Be Doing Conducting risk assessments and forensic profiling of customer accounts Investigating escalated cases of fraudulent activity and suspicious behaviour Engaging with customers to understand their circumstances and ensure safe play Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews Maintaining accurate records and completing Suspicious Activity Reports (SARs) Collaborating with retail and digital teams to create a seamless safer gambling experience Presenting findings to senior governance meetings and contributing to policy improvements What You ll Bring Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance) Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act Hands-on experience with Customer Due Diligence (CDD) and EDD procedures Excellent communication skills and the ability to handle sensitive conversations with empathy A sharp eye for detail and a proactive, investigative mindset Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint) Ability to work independently and as part of a remote team Desirable Extras ICA Certificate in KYC, CDD, or AML Experience compiling reports and presenting findings to senior stakeholders Why You ll Love It Here You ll be part of a passionate team that puts player safety at the heart of everything You ll have the opportunity to shape safer gambling practices and drive real change You ll work in a supportive, collaborative environment with room to grow Ready to make a difference? Apply now and help us protect what matters most.
Apr 24, 2026
Full time
Player Protection Officer Location: Hybrid Department: Risk & Compliance Type: Full-time Salary: Up to £30,000 per annum plus annual bonus (depending on company performance) Do yo have experience in AML ? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you! Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme What You ll Be Doing Conducting risk assessments and forensic profiling of customer accounts Investigating escalated cases of fraudulent activity and suspicious behaviour Engaging with customers to understand their circumstances and ensure safe play Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews Maintaining accurate records and completing Suspicious Activity Reports (SARs) Collaborating with retail and digital teams to create a seamless safer gambling experience Presenting findings to senior governance meetings and contributing to policy improvements What You ll Bring Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance) Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act Hands-on experience with Customer Due Diligence (CDD) and EDD procedures Excellent communication skills and the ability to handle sensitive conversations with empathy A sharp eye for detail and a proactive, investigative mindset Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint) Ability to work independently and as part of a remote team Desirable Extras ICA Certificate in KYC, CDD, or AML Experience compiling reports and presenting findings to senior stakeholders Why You ll Love It Here You ll be part of a passionate team that puts player safety at the heart of everything You ll have the opportunity to shape safer gambling practices and drive real change You ll work in a supportive, collaborative environment with room to grow Ready to make a difference? Apply now and help us protect what matters most.
Care Role with Consistency - Make a Real Difference in Sunderland Looking for a role where you can truly get to know the young people you support, not just pop in and out? This one's all about consistency, connection, and being a steady presence. We're working with a welcoming children's home in Sunderland, rated Good by Ofsted, who are looking for one dedicated person to cover maternity leave from 1st May to 1st October. This isn't a "different face every shift" kind of setup. They're looking for someone who can stay for the full 5 months, building trust, routines, and those all-important relationships. What's the role like? You'll be working 2 x 24-hour shifts per week, paid for 36 hours at £14 per hour, plus sleep ins at £62.50 as part of those shifts. The rota is planned 2 months in advance, so no last-minute surprises, you'll always know where you stand. What you'll get: A consistent role where you can really make an impact Full induction and training, so you feel confident from day one A clear rota to help you plan your life outside of work A supportive environment that values stability for the children Who this suits: Someone calm, reliable, and genuinely passionate about supporting young people. If you're the kind of person who understands that trust takes time, and you're happy to be that familiar face, you'll fit right in. Curious to learn more? Drop us a message and let's have a chat. No pressure, just a chance to explore if it's the right fit for you. All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details. All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date. Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance 'Keeping Children Safe in Education', this may also include an online search as part of our due diligence on shortlisted applicants. We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service. Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.
Apr 24, 2026
Full time
Care Role with Consistency - Make a Real Difference in Sunderland Looking for a role where you can truly get to know the young people you support, not just pop in and out? This one's all about consistency, connection, and being a steady presence. We're working with a welcoming children's home in Sunderland, rated Good by Ofsted, who are looking for one dedicated person to cover maternity leave from 1st May to 1st October. This isn't a "different face every shift" kind of setup. They're looking for someone who can stay for the full 5 months, building trust, routines, and those all-important relationships. What's the role like? You'll be working 2 x 24-hour shifts per week, paid for 36 hours at £14 per hour, plus sleep ins at £62.50 as part of those shifts. The rota is planned 2 months in advance, so no last-minute surprises, you'll always know where you stand. What you'll get: A consistent role where you can really make an impact Full induction and training, so you feel confident from day one A clear rota to help you plan your life outside of work A supportive environment that values stability for the children Who this suits: Someone calm, reliable, and genuinely passionate about supporting young people. If you're the kind of person who understands that trust takes time, and you're happy to be that familiar face, you'll fit right in. Curious to learn more? Drop us a message and let's have a chat. No pressure, just a chance to explore if it's the right fit for you. All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details. All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date. Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance 'Keeping Children Safe in Education', this may also include an online search as part of our due diligence on shortlisted applicants. We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service. Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.
