34 jobs found

Role Title: NSR Desktop Engineer Duration: 3 month initial contract Location: Barrow In Furness, Full onsite 5 days per week Rate: up to 354.20 p/d Umbrella inside IR35 Clearance required: You must be a Sole UK National and hold Active SC Clearance Role purpose / summary Desktop Engineer with experience in Avanto and MS Defender preferred We have an exciting opportunity to join Capgemini as a NSR Desktop Engineer in our End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio. At Capgemini we pride ourselves on our people because we know they are the heart of what we do. Embodying this in the day-to-day, our EUE Workplace Engineers are encouraged to grow and develop in the role's fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake NSR tasks to agreed timescales Possess exceptional customer handling skills You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience Experience in IDAC (Ivanti Device Application Control) and/or Microsoft Defender point - this is essential for the role Useful to have in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security is useful An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Service Desk Engineer - Preston Brook 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.

Desktop Engineer - SC Cleared Rate: 300 - 320 a day Clearance: Current SC Clearance is required IR35: Inside IR35 Location: Barrow in Furness You will join a global IT Consultancy delivering supporting a diverse portfolio of high-profile clients working within the public sector. What You Will Do: Execute assigned desktop support tasks efficiently within specified deadlines Support project initiatives alongside internal and external project managers Perform Network Service Requests (NSR) tasks in accordance with established timelines Provide outstanding customer service, demonstrating strong communication skills Maintain and troubleshoot Windows environments, including builds, configurations, and registry settings Deploy and manage operating systems and applications using SCCM Support security protocols, including disk encryption with BitLocker, NTFS permissions, and shared folder security Assist with email client configurations, MS Outlook, and instant messaging tools like Skype for Business Contribute to automation processes using scripting languages such as PowerShell, VBScript, and Batch Files Engage with overall IT security practices, ensuring compliance and operational integrity Collaborate within an ITSM framework, utilizing ServiceNow for incident and change management Required Skills & Experience: Proven experience with Ivanti Device Application Control (IDAC) and/or Microsoft Defender Strong knowledge of Microsoft Windows operating systems (Windows 7 & Windows 10), including deployment, build, and configuration Hands-on experience with SCCM, including OS deployment, application management, and monitoring Scripting skills in PowerShell, VBScript, or Batch Files for automation tasks (beneficial) Understanding of disk encryption technologies like BitLocker, as well as NTFS permissions and shared folder security Familiarity with Microsoft Exchange, MS Outlook configuration, and workplace communication tools Experience with ITSM platforms such as ServiceNow

Our client has an opportunity for a Network Operations Centre Engineer to join them on a contract for 12 months with possible extension. The responsibility of the NOC L2 Shift Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change. Role : NOC Shift Service Engineer Location : Newport, fully onsite Hours : 12 hour day/night shifts over a 4/5 day/night pattern and required to work on bank holidays including Christmas/New Year period Hourly Rate : 55 per hour via Umbrella, inside IR35 Clearance : SC required on submission. DV preferred What you'll be doing: The NOC L2 Shift Service Engineer role is accountable for providing technical assistance and support to a variety of customers within the Customer Service Operation Centre. They will Provide an interface to other technical stakeholders within projects including On Site Engineers (OSE), Architects, other engineering disciplines and sub-contractors. Working a shift pattern, the role holder is required to response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving Continuous Service Improvements. Operating within the Service Desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision-making process to achieve the desired goals. This includes managing expectations, perceptions and propagation of knowledge. A large portion of the role is focused on investigating issues, during which the role holder will regularly function as the technical point of contact for the NOC on behalf of the wider community, including the customer and business partners, at times without direct support. The team is the single point of contact for technical conference bridge calls, which are arranged to resolve Incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications and hardware. Provide a technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution or pass to L3 engineers to resolve once all avenues have been exhausted or timescales define escalation to L3. Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's). Provide concise documentation to support the delivery of services. Champion the attainment of industry standard and vendor specific certifications and complimentary academic qualifications, including those under the umbrella of Cisco, and topics in advanced networking. Act as a subject matter expert for specific technical areas, or tools applicable to the project Network. Requirements : Essential Knowledge in Networking, with an understanding of other technologies, such as Windows and ITSM ticketing tools Strong communications skills within the department to provide confidence and direction to peers. Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers and architects. This also includes providing information which will support and influence the decision-making process within the service management internal and external environments. Accountable for the performance of the technical and operational service elements that are delivered. A heightened awareness of Security including compliance with JSP 440 as part of everyday working. Desirable CCNA Network Accreditation or knowledge and understanding of Cisco Networks If you are interested in applying for this position and you meet the requirements, please apply! Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best-known companies who demand the highest standard of applicants. " on Twitter for all our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the tag at any time! Thank you for your follow!"

Join Our Client as a DV Cleared 3rd Line Storage & PKI Support Engineer in Basingstoke 6 months with possible extension Rate: Up to 500 per day via an approved umbrella company Must be willing and eligible to go through high security clearance Are you an experienced IT professional with a passion for supporting high-security government systems? Our client, a reputable organisation committed to building trust through innovation, is seeking a dedicated 3rd Line Storage & PKI Support Engineer to join their dynamic team in Basingstoke. What you'll be doing: Providing expert support for storage solutions (Dell Avamar, Data Domain) and Public Key Infrastructure (PKI) systems (Microsoft, Thales) Responding to escalations from 2nd Line and managing incidents via the Incident Process Supporting and maintaining PKI and storage solutions, including travel to other sites Conducting readiness assessments for new releases and producing detailed documentation Monitoring systems using Event Management tools (e.g., SCOM) and executing planned activities through Change Management processes Supporting backup and storage operations, ensuring system integrity and security What you'll bring: Experience with storage solutions such as Dell Avamar & Data Domain Knowledge of Public Key Technologies (Microsoft, Thales) Familiarity with Cloud Infrastructure Storage and VMware cloud technologies Understanding of ITSM processes and server administration (e.g., Windows Server) Proficiency with Event Management tools (e.g., SCOM) and VMware vCenter (use, not administer) Ability to work shifts (Apply online only) & (Apply online only on a rotating basis DV clearance is essential; Purple clearance is required for this role If you're ready to contribute to vital government projects and thrive in a collaborative, evolving environment, we want to hear from you. Apply now to be part of a team making a real difference

Service Desk Engineer - Preston Brook £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.

NSR Desktop Engineer (Avanto, MS Defender) - MUST HAVE SC CLEARANCE - Barrow in Furness, Cumbria - 3 months+/RATE: £335 per day inside IR35 One of our Blue Chip Clients is urgently looking for an NSR Desktop Engineer (Avanto, MS Defender). Please find some details below: CONTRACTOR MUST BE SC CLEARED AND BE A SOLE UK NATIONAL (not dual national) MUST BE PAYE THROUGH UMBRELLA Role Description: Desktop Engineer with experience in Avanto and MS Defender preferred We have an exciting opportunity to join the client as a NSR Desktop Engineer in their End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio. EUE Workplace Engineers are encouraged to grow and develop in the role's fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore Your role Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake NSR tasks to agreed timescales Possess exceptional customer handling skills Your skills and experience Experience in IDAC (Ivanti Device Application Control) and/or Microsoft Defender point - this is essential for the role Useful to have in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security is useful An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Your security clearance SC Cleared, sole UK national and not more than 28 days outside the UK during the last 5 years. Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Desktop Engineer - SC Cleared Rate: £300 - £320 a day Clearance: Current SC Clearance is required IR35: Inside IR35 Location: Barrow in Furness You will join a global IT Consultancy delivering supporting a diverse portfolio of high-profile clients working within the public sector. What You Will Do: Execute assigned desktop support tasks efficiently within specified deadlines Support project initiatives alongside internal and external project managers Perform Network Service Requests (NSR) tasks in accordance with established timelines Provide outstanding customer service, demonstrating strong communication skills Maintain and troubleshoot Windows environments, including builds, configurations, and registry settings Deploy and manage operating systems and applications using SCCM Support security protocols, including disk encryption with BitLocker, NTFS permissions, and shared folder security Assist with email client configurations, MS Outlook, and instant messaging tools like Skype for Business Contribute to automation processes using Scripting languages such as PowerShell, VBScript, and Batch Files Engage with overall IT security practices, ensuring compliance and operational integrity Collaborate within an ITSM framework, utilizing ServiceNow for incident and change management Required Skills & Experience: Proven experience with Ivanti Device Application Control (IDAC) and/or Microsoft Defender Strong knowledge of Microsoft Windows operating systems (Windows 7 & Windows 10), including deployment, build, and configuration Hands-on experience with SCCM, including OS deployment, application management, and monitoring Scripting skills in PowerShell, VBScript, or Batch Files for automation tasks (beneficial) Understanding of disk encryption technologies like BitLocker, as well as NTFS permissions and shared folder security Familiarity with Microsoft Exchange, MS Outlook configuration, and workplace communication tools Experience with ITSM platforms such as ServiceNow

Job title: NSR Desktop Engineer Location: Barrow in Furness Ir35 Status: Inside Duration: 3 months Start date: ASAP Rate: £344.58 per day Content of role: * Experience in IDAC (Ivanti Device Application Control) and/or Microsoft Defender point - this is essential for the role * Useful to have in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. * SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired * Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial * Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security is useful * An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

SC Cleared Desktop Engineer - INSIDE IR35 £300-£335 per day DOE - Cumbria - Full time onsite Desktop Engineer with experience in Avanto and MS Defender preferred to join a major client on providing full service of Desktop Support, full time onsite. You will ideally have current and active SC Clearance due to the nature of the work to be undertaken Your role Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake support tasks to agreed timescales Possess exceptional customer handling skills Your skills and experience Experience in IDAC (Ivanti Device Application Control) and/or Microsoft Defender point - this is essential for the role Useful to have in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security is useful An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build documentation, implementation plans and configuration standards. Support the optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy and enterprise infrastructure environments. Experience with SQL, SQL Server clustering and PKI infrastructure. Scripting and automation experience using PowerShell, SQL, JavaScript or REST services. Experience with reporting and data visualisation tools such as Power BI or SQL Server Reporting.

NOC Engineer | Aerospace/Defence Company | SC Clearance Required | 12 Month Contract (Inside IR35) | Up to £55 per hour | Newport MERITUS are working in partnership with a leading organisation within the Defence and Space sector to recruit a NOC Engineer . This is an exciting opportunity to join a high-performing Network Operations Centre (NOC) team delivering critical service support across MOD and commercial environments. As a key member of the Service Operations function, you will play a pivotal role in maintaining, supporting, and improving live infrastructure. Operating within a 24/7 shift environment, you will act as a technical escalation point, leading incident investigations, supporting service delivery, and ensuring systems remain secure, stable, and performant. This role is ideal for someone with a strong foundation in networking who thrives in a fast-paced, mission-critical environment and is looking to progress their career within a highly secure and technically advanced domain. Main Responsibilities: Provide 2nd line technical support for network and infrastructure-related incidents within a live service environment Act as the primary technical point of contact during major incidents, including leading and coordinating bridge calls Investigate, diagnose, and resolve faults, escalating to L3 support where required Support the implementation of design changes and service improvements across live systems Collaborate with internal teams, including architects, engineers, and third-party suppliers, to ensure effective service delivery Ensure all activities are delivered in line with SLA/KPI targets, with accurate documentation and reporting Required Skills: Solid understanding of networking fundamentals (TCP/IP, routing, switching, DNS, DHCP) Experience working within a NOC, Service Desk, or IT support environment (L2 level) Strong communication skills with the ability to engage stakeholders at all levels Familiarity with ITSM tools (eg, ServiceNow, Remedy, Jira) Awareness of IT security standards and compliance frameworks (ideally within regulated environments) Knowledge of or working towards Cisco certifications (eg, CCNA) or equivalent networking experience Got your attention? If you believe that you have the skills and experience for the Network Engineer role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at MERITUS.

SC Cleared Observability Consultant: Dynatrace, Splunk, Cloud, ITSM, Clearance - (RL8136) Our Global Enterprise client is looking for an SC Cleared Enterprise Observability Consultant with an in-depth understanding of Observability platforms and technologies ranging between Vendor Specific products eg Dynatrace, Splunk, Grafana, Cribl etc. & Open-Source Observability projects eg Open Telemetry, Prometheus, Grafana OSS etc. You will be responsible for providing Observability platform delivery expertise to deliver advisory, design & implementation services that meets our customers business requirements within their overall observability strategy. The role will also involve staying at the forefront of new technologies and new vendors, working within the Enterprise Observability Practice. Start Date: 5th May 2026 Duration: 115 days (initially) Pay Rate: £347 p/d (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £425 p/d (includes rolled up holiday) IR35 Status: Inside Location: Hybrid (some travelling involved) Clearance: SC Clearance is highly desirable Responsibilities: Observability Strategy & Advisory Lead discovery workshops to assess observability maturity and define tailored roadmaps aligned to business and IT objectives Assess current monitoring and observability maturity for Enterprise Organisations & recommend tooling strategies, often leveraging platforms like Dynatrace for full-stack visibility Translate business and technical requirements into actionable observability use cases to support change management and enablement initiatives Advise on tools, platforms, and best practices (eg, OpenTelemetry, SIEM vs Observability, Telemetry Management, SRE principles) Architecture & Solution Design Design end-to-end observability architectures, including Logs, metrics, traces, profiles etc., Distributed tracing frameworks/APM tooling, Infrastructure & cloud monitoring, Synthetic and real user monitoring Create telemetry data pipelines and instrumentation strategies Ensure scalable, secure, and cost-efficient observability patterns Tooling Implementation Deploy and configure observability platforms such as Dynatrace, Splunk, Grafana Cloud, Cribl, Elastic Implement OpenTelemetry collectors, agents, and SDK instrumentation strategies Build dashboards, alerts, and automation workflows Integrate Observability platforms with ITSM, AIOps, Event Management platforms Troubleshooting & Performance Engineering Analyse application, infrastructure, and network performance issues. Lead root cause analysis and performance optimisation initiatives. Enable proactive detection through anomaly detection and alert tuning. Technical Skills: 10+ years in consulting, enterprise design, and implementation roles Expertise in observability frameworks, telemetry pipelines, and service mesh integrations. Deep understanding of observability pillars: metrics, logs, traces, and user experience. Expert Level Familiarity with Products such as Dynatrace, Splunk, Grafana Cloud, Cribl (experience with at least two product sets) Strong understanding of Observability platform architecture, including Telemetry Storage, OpenTelemetry support, and cloud integrations. Experience with Dynatrace/Splunk/Grafana APIs, tagging strategies, and problem detection workflows. Proficiency in Scripting (Python, Bash) and automation tools (Terraform, Ansible). Strong stakeholder engagement and communication skills. Desirable: Professional Level Certifications in Observability products/OpenTelemetry Associate Certification/Prometheus Associate Certification Familiarity with DevOps and Platform engineering ways of working with associated tools (CI/CD, git, automation etc.) Working level understanding of Cloud/Cloud Native Observability technologies (AWS CloudWatch, Azure Monitor, eBPF, Prometheus etc.) Good understanding of networking principles related to Observability protocols (Syslog, SNMP, OTLP etc.) Experience integrating Observability platforms with ITSM and alerting platforms Cloud/CNCF certifications To apply for this SC Cleared Observability Consultant contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

Why choose us? BRUSH Group provides the energy solutions that help power our built world . From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The role is part of the BRUSH Group IT Leadership team with purpose of the role to lead BRUSH's IT Operations function, managing all aspects of IT infrastructure, cyber and end user support, ensuring that technology aligns with business needs and drives improvement in service, security and scalability.Leads a team whose day to day responsibilities include active management of IT services in areas such as IT Helpdesk, Infrastructure support (Servers, network, hosting), cyber / information security, end user compute support, major incident management, service monitoring, change management, problem management. Key Responsibilities: Manage IT Operations activity in the areas of infrastructure, services delivery and cyber security to support the delivery of BRUSH's IT objectives, including the development of IT operational roadmaps. Team building and growth - design and lead a high performing, scalable IT operations organisation with clear roles, leadership and accountability.This may be through the direct management of staff or third party solution providers. Continually review IT requirements and deliverables against the emerging requirements, BRUSH strategic plans and other business plans / targets to ensure that technology, staff and resources are appropriately delivered. Understand the evolving IT landscape and organisational objectives in order to identify emerging operational challenges and opportunities. Be a core member of the BRUSH Technology change board ensuring all IT changes are aligned to strategy. Ensure the high availability, performance and cybersecurity of BRUSH IT environment. Identify opportunities for continuous improvement in the IT Operations function and recommend appropriate strategies to BRUSH teams, the Director of IT, or appropriate governance boards What are we looking for: Substantial experience (5-10 years) in a similar IT leadership role, including leadership of internal teams. Proven track record in managing enterprise IT environments and operations. Experience in developing IT roadmaps aligned to Company and IT strategies. Experience of IT procurement, licence renewals and vendor management. Experience leading change management and major IT upgrades / deployments. Broad knowledge of all aspects of IT technology, in particular Microsoft OS's, applications, cloud offerings and cyber tools. Flexibility to travel between BRUSH sites. Strong understanding of ITIL frameworks and hands-on experience implementing ITSM best practices. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Organisation BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

Application Support Lead required to join a fast-growing, specialist software company delivering mission-critical solutions to a global client base within a highly regulated industry (remote - must be UK based). Their platform is trusted by major international brands, and as they continue to scale, they're looking for someone to take their support function to the next level. This is a high-impact leadership role where you'll have real ownership, influence, and the opportunity to shape how customer support is delivered across the business. What you'll be doing You'll take the lead in shaping and driving a high-performing customer support function, ensuring a seamless and high-quality experience for clients. Day-to-day, you'll oversee application support, making sure issues are resolved efficiently while maintaining a strong customer-first mindset across the team. You'll play a key role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers, you'll ensure hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs, forecasting, and overall operational efficiency. What they're looking for * Experience in a senior support or service delivery leadership role * Background in software, SaaS, or hosted/cloud environments * Strong knowledge of ITSM frameworks (ITIL preferred) * Experience managing releases and communicating technical changes * Proven ability to manage third-party suppliers or service providers * Excellent stakeholder management and communication skills * Experience with Jira and Salesforce The package The role comes with a salary £50-55k alongside benefits which include a discretionary bonus. They offer remote-first working environment that supports work-life balance (must be UK based). On top of this, you'll have access to funded training and development programmes, a home office allowance to set yourself up for success. If this sounds of interest, please apply or reach out to Matt MacAlpine. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

NOC L2 Shift Service Engineer (SC Cleared) 12 Months - 12-hour day/night shifts on a rotating 4-5 day pattern 4-5 Days per week on site in Newport, Wales £55 per hour (Inside IR35) *Please note - Due to the nature of this role and the client environment, the selected candidate must have ACTIVE SC Clearance and be a Sole British citizen* This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You'll work closely with internal teams and external stakeholders to maintain service performance and availability. Role Responsibilities Deliver technical support and service management within a live NOC environment Act as a key interface between engineering teams, architects, and third-party suppliers Monitor and respond to incidents, problems, and change requests Perform analysis of technical and network data to support issue resolution Lead or participate in incident bridge calls as a central technical contact Ensure delivery against SLAs and KPIs Produce clear technical documentation and reporting Support continuous service improvement initiatives Escalate complex issues to L3 teams when required Maintain effective stakeholder communication and engagement Essential skills and experience Experience with Windows environments and ITSM/ticketing tools Proven ability in incident investigation and resolution Strong communication skills across technical and non-technical audiences Experience working within a NOC or service operations environment High level of security awareness Desirable CCNA or equivalent networking certification Experience with enterprise-scale infrastructure Background in secure or regulated environments Additional Information Must be eligible to obtain and maintain appropriate UK security clearance Comfortable working independently in a shift-based, high-availability environment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Service Delivery Engineer We're looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you'll take ownership of service performance, reliability, and continuous improvement across customer environments. You'll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What You'll Be Doing Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution Collaborate with customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work alongside Account Managers and Sales teams to scope and support new opportunities Provide technical leadership across problem management and complex change activities What We're Looking For Essential Skills & Experience Strong 3rd Line / Infrastructure experience (3-5 years minimum) Experience in a Managed Services environment Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless) VLANs, DNS, DHCP, and certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX / virtualisation experience Network Access Control (Cisco ISE / Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials / ISO 27001 Experience with Infoblox DDI Experience managing change, problem, and major incidents Security clearance (BPSS or SC)

Due to the nature of the role candidates must be a sole British citizen and hold an active SC or DV Clearance. 24/7 Cover, 12 Hour Shifts The NOC team provides Service, Support and Management capabilities to the MOD and Commercial sectors working under the Space Digital division. The team deliver projects into live service and provide all aspects of management of the live infrastructure throughout the Service Lifecycle. The responsibility of the NOC Shift Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change. The role will engage stakeholders internally and externally with particular emphasis on frequent and regular engagement with technical peers, managers and customers across MOD and Commercial Projects. Responsibilities The NOC Shift Service Engineer role is accountable for providing technical assistance and support to a variety of customers within the Customer Service Operation Centre. They will Provide an interface to other technical stakeholders within projects including On Site Engineers (OSE), Architects, other engineering disciplines and sub-contractors. Working a shift pattern, the role holder is required to response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving Continuous Service Improvements. Operating within the Service Desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision-making process to achieve the desired goals. This includes managing expectations, perceptions and propagation of knowledge. A large portion of the role is focused on investigating issues, during which the role holder will regularly function as the technical point of contact for the NOC on behalf of the business to the wider community, including the customer and business partners, at times without direct support. The team is the single point of contact for technical conference bridge calls, which are arranged to resolve Incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications and hardware. Provide a technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution or pass to L3 engineers to resolve once all avenues have been exhausted or timescales define escalation to L3. Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's). Provide concise documentation to support the delivery of services. Champion the attainment of industry standard and vendor specific certifications and complimentary academic qualifications, including those under the umbrella of Cisco, and topics in advanced networking. Act as a subject matter expert for specific technical areas, or tools applicable to the project Network. Skill Set Essential Knowledge in Networking, with an understanding of other technologies, such as Windows and ITSM ticketing tools Strong communications skills within the department to provide confidence and direction to peers. Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers and architects. This also includes providing information which will support and influence the decision-making process within the service management internal and external environments. Accountable for the performance of the technical and operational service elements that are delivered. A heightened awareness of Security including compliance with JSP 440 as part of everyday working. Desirable CCNA Network Accreditation or knowledge and understanding of Cisco Networks

IDAC Engineer Barrow-In-Furness (Fully onsite) Permanent Circa 40k per annum + benefits Are you a Workplace Engineer looking to take your expertise to the next level in a fast-paced, enterprise environment? This is your opportunity to work on high-profile client projects, where your skills will directly impact end user experience across complex IT estates. You'll join a collaborative and forward-thinking team where your growth is actively encouraged. If you thrive on solving technical challenges, enjoy working hands-on with modern workplace technologies, and want to build on your expertise in a supportive environment-this role is built for you. What you'll be doing Deliver assigned tasks and technical solutions within agreed timeframes Support project delivery by working closely with internal and external Project Managers Complete NSR (New Starter Requests) and other service tasks to SLA targets Provide exceptional customer support, ensuring a seamless end-user experience Contribute to continuous improvement through knowledge sharing and technical input What you'll bring Essential: Strong expertise in IDAC (Ivanti Device Application Control) and/or Defendpoint Experience with SCCM (OS deployment, application deployment, troubleshooting, monitoring & reporting) Understanding of scripting/automation (PowerShell, VBScript, batch files) Knowledge of security best practices (BitLocker, NTFS permissions, shared folder security) Familiarity with ITSM tools such as ServiceNow Strong communication skills and a customer-focused mindset Desirable: Broader automation experience and exposure to enterprise-scale IT environments Important requirements Eligibility for Security Check (SC) clearance Continuous UK residency for the past 5 years Willingness to undergo standard pre-employment checks Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Inspirec have partnered with a fast-growing Managed Service Provider (MSP) with a dedicated internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, Microsoft Intune / Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on experience). Career progression opportunities as part of a growing IT services business. Exposure to a wide range of technologies and clients. Supportive, friendly team environment with training and development opportunities. Weekly coffee mornings.