Service Advisor

Service Advisor

Birmingham

£30,000 - £35,000 plus bonus

Permanent

We're currently recruiting for a Service Advisor to join our client's team in Birmingham. This is a key front of house role, acting as the link between customers and the workshop. It's well suited to someone with commercial vehicle experience who is confident managing jobs from start to finish in a fast paced environment.

As a Service Advisor, you'll be responsible for managing the full service process from booking through to completion. You'll act as the main point of contact for customers, ensuring clear communication and a smooth experience while coordinating closely with the workshop team.

• Booking in vehicles for service, maintenance, and repair
• Acting as the main point of contact for customers throughout the process
• Preparing job cards and liaising with the workshop team
• Providing updates, estimates, and explanations of work carried out
• Managing invoicing and ensuring accurate job costing
• Handling queries and resolving issues in a professional manner
• Keeping systems up to date and ensuring all records are accurate

We're looking for a proactive, organised individual who thrives in a busy environment and can confidently manage customer relationships.

• Previous experience as a Service Advisor within a commercial vehicle environment (essential)
• Good understanding of workshop processes and job flowli>
• Strong communication and customer service skills
• Able to work in a busy, fast-paced setting
• Organised with good attention to detail

• Competitive salary
• Company pension scheme
• Life insurance