Customer Service Coordinator

Customer Service Coordinator
Hemel Hempstead
An exciting opportunity has arisen for a highly organised and detail-oriented individual to join a busy company as an Customer Service Coordinator. This position plays a vital role in supporting sales operations by ensuring that orders, reports, and product data are managed accurately and efficiently.

Key Duties as a Customer Service Coordinator:

• Accurately input and manage customer orders within the system
• Generate and issue proforma invoices as required
• Produce and maintain reports relating to outstanding and active orders
• Communicate order updates and relevant information to both internal teams and customers
• Maintain organised and up-to-date documentation, including job records
• Set up and manage new product or part records within the system
• Track overdue items and liaise with internal teams to obtain missing updates
• Ensure all system data is kept accurate and current
• Provide day-to-day administrative and operational support to the Sales Team
• Assist with general coordination tasks to support smooth sales processes

Customer Service Coordinator Requirements:

• Strong IT skills with the ability to quickly learn new systems
• Previous exposure to ERP systems
• Excellent attention to detail and accuracy in data handling
• Strong organisational skills with the ability to manage multiple tasks
• Effective communication skills, both written and verbal
• A proactive mindset with the ability to follow up on outstanding information
• Background in sales support, customer service, or administration is advantageous

Please apply now for this Customer Service Coordinator role or contact Molly Brooks at ProTech Recruitment.