We are looking for an experienced, compassionate and qualified person to provide high quality, recovery focused support to clients with a range of mental health needs, learning disabilities, physical health issues and substance misuse, promoting independence and social inclusion.
Job Details
Job Title: Mental Health Crisis Recovery Worker
Location: 164 Ramsgate Road, Thanet Mental Health Unit, Margate, Kent, CT9 4BF
Hours: 34.5 hrs per week
Shifts: 3 x 12 hour days, including weekends (8 am to 8 pm)
Salary: £24,478 - £27,027 per annum (£26,607.36 - £29,378.96 FTE)
Responsibilities
- Deliver emotional support, advice and guidance via face to face, telephone and video.
- Assess situations to determine risk and needs of clients.
- Make decisions under pressure while communicating with clients.
- Accurately record contacts, visits and calls in electronic systems.
- Work in line with performance targets and key contractual requirements, providing data and case studies as requested.
- Advise and participate actively in individual risk assessment and review.
- Develop an appropriate action plan/safety plan where identified.
- Encourage clients to recognise, understand and manage factors affecting their mental wellbeing and physical health.
- Collaborate with partners, stakeholders and external agencies to meet client needs and ensure safety.
- Share information and support colleagues, ensuring they have the knowledge, information and resources to succeed.
- Obtain relevant literature and resources to assist with support conversations and signposting.
- Participate in training and mentoring for new staff.
- Attend all relevant meetings and supervision sessions.
- Work as part of a team and on own initiative when required.
- Continuously improve personal and team performance.
- Identify personal training and development needs.
- Involve clients and their informal support networks in service planning, delivery and review.
- Carry out duties on a rota system to meet service requirements, being open 365 days a year or as specified in the contract.
- Agree to be contacted outside shifts to assist with rota issues if necessary.
- Promote a positive image of Mental Health Matters and mental health issues.
- Engage with community events, meetings, forums and local networks.
- Advocate for continuous service improvement by suggesting constructive feedback and supporting new ways of working.
- Perform any other duties relevant to the post.
Qualifications
- Level 2 Health & Social Care or equivalent.
Experience
- Advanced experience and understanding of complex mental health needs, displaying emotional intelligence to those supported.
- Experience in recovery focused support, able to implement and document outcomes.
- Enhanced understanding of IT systems and record keeping, ensuring high standards of data recording.
- Ability to work well as part of a team, providing compassion and advocacy for people accessing services, ensuring diligent handovers and consistent care.
Benefits
Comprehensive, in person training program in the first few weeks.
25 days annual leave per annum, plus statutory holidays.
Up to a 5% contributory pension scheme.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service will be required.
Equal Opportunities
We are an equal opportunities employer and value diversity.
Employer
Mental Health Matters
Address
Thanet Safe Haven,
164 Ramsgate Road,
Margate, Thanet Mental Health Unit,
CT9 4BF